PRINCIPAL ACCOUNTABILITIES

· Act as the main point of contact in all matters relating to client concerns and needs

· Build and strengthen client relationships to achieve long-term partnerships

· Present and demonstrate HRMS software

· Maintain accurate client records, keeping track of any contract updates and renewals

· Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met

· Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

D REQUIREMENTS

• Degree/Diploma in Sales & Marketing or equivalent fields
• Experience in payroll or e-leave systems will be an advantage,
• Strong written and verbal communication skills
• Good attention to detail and organizational skills
• Proven track record of meeting or exceeding quotas & receiving positive customer feedback
• Good follow-up and presentation skills,
• Enthusiasm, willingness, hard work & persistency are good attributes for the job
• Good project management, interpersonal communications skills
• Good documentation, analytical and onsite problem-solving skills

Job Responsibilities

• Manages technology incidents impacting UOB group businesses
• Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting in full compliance with UOB standards on Incident and Problem Management functions
• End to end ownership of the Major Incident with the aim to minimize the time to restore the services.
• Establishing strong command and control of an Incident, establishing clear accountability and precise evaluation of complex issue scenarios.
• Participation in all incident resolution calls to facilitate incident determination, recovery and resolution
• Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation
• Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends or deviations from standards
• Escalation of critical and unresolved Incidents to appropriate levels of management
• Ensure incident data is accurately captured and documented in the incident reporting tool.
• Post Incident activity to ensure highest levels of service quality and improving service levels through identification of problem trends and causes which impact the delivery of production services.
• Ability to communicate well and manage highly stressful situations during the Incident.
• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to end ownership to initiate, track and the closure of problem tickets and the preventive actions.
• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause.
• Management reporting
• Effective and accurate incident reporting and assignment by using tools, which are customized and implemented, where applicable. Work towards effective use of these automated solutions with other tools and procedures within command center/ datacenter, in order to garner and present an accurate picture of the incident situation, minimize adverse change impact, and facilitate the incident recognition and resolution process.
• Work in co-operation with other Technology & Operations/Shared Infrastructure Services functions to help maintain an acceptable audit rating.
• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution Duration and the associated KPIs.
• Ensure compliance to Group Technology & Operations Policies and Standards

Job Requirements

• Bachelor’s degree in Business, Computer Science, or related discipline required.
• ITIL certification is a must
• 8-10 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred.
• Excellent English communication skills (written and oral), with experience interacting with all levels of management
• Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow.

• Position : Office Manager - HR/Admin/Accounts - Well Established Company - Up to $5000
• Location : Alexandra Road (2 Bus Stops away from Queenstown MRT)
• Working hours : Monday to Friday | 8am to 5.45pm
• Salary (commensurate with experience) : Up to $5000 + Variable Bonus + 12 to 14 days Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Metal Manufacturing

Main Responsibilities:

• Overseeing all aspects of facilities & administration operation.
• Handle office communications, including emails, phone calls, and correspondence
• Oversee office space and facilities, setting up office phone lines and internet.
• Provide simple HR support
• Handle employees medical insurance and benefits administration
• Maintain accurate employee leave records, processing medical and other claims
• Manage application, renewal and cancellation of Work Passes
• Handle other administrative matters pertaining to staff employment, confirmation and resignation
• Presentation of monthly financials and yearly budgeting to Management
• Ensure timely month-end closing and submission of monthly reports such as billing summary, bank reconciliations, statement of income and expenditure and balance sheet
• Liaise closely with auditors and tax agent
• Handle monthly payroll and CPF submissions
• Preparation and submission of employees’ earnings through IRAS Auto-Inclusion Scheme
• Manage third-party vendors, purchasing and maintaining office supplies (e.g stationery, pantry)
• Liaise with IT vendor for support on all office equipment
• Update and maintain office policies as necessary

Requirements:

• Diploma in Business/Administrative Management with at least 3-5 years of relevant experience
• Strong command in English Strong management skills and leadership qualities.
• Bilingual in English and Mandarin to communicate with chinese speaking associates

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Our client is a reputable global bank that offers a wide range of banking products and services to its individual and corporate clients.

about the job

• Assisting RMs with credit and marketing tasks, including account opening, KYC review, financial spreadsheet preparation, data input, monitoring credit conditions, managing loan drawdown/rollover, overseeing post-loan monitoring, handling daily operational and administrative responsibilities.
• Effectively handles client inquiries while overseeing the portfolios of MNCs.
• Assisting with internal reporting and data consolidation.
• Performing any additional ad hoc duties as assigned.

skills and experience required

• Bachelor's degree in Finance / Banking / Business Studies
• Minimum 2 years of ARM experience in Corporate Banking / FI.
• Strong analytical, written and interpersonal skills

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Roles & Responsibilities

Duties

1) Washing and Cutting of vegetables

2) Cutting and marination of meat

3) Learning to cook of food (stir fry, deep fry, steaming)

3) Maintenance of all kitchen equipment

4) Maintain kitchen hygiene & cleanliness

5) Manage kitchen staff

6) Daily stock take and ordering

7) Checking of invoices and goods upon arrival

Roles & Responsibilities

Duties

1) Washing and Cutting of vegetables

2) Cutting and marination of meat

3) Learning to cook of food (stir fry, deep fry, steaming)

3) Maintenance of all kitchen equipment

4) Maintain kitchen hygiene & cleanliness

5) Manage kitchen staff

6) Daily stock take and ordering

7) Checking of invoices and goods upon arrival

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.

Roles & Responsibilities

Duties

1) Washing and Cutting of vegetables

2) Cutting and marination of meat

3) Learning to cook of food (stir fry, deep fry, steaming)

3) Maintenance of all kitchen equipment

4) Maintain kitchen hygiene & cleanliness

5) Manage kitchen staff

6) Daily stock take and ordering

7) Checking of invoices and goods upon arrival

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

· Will be a bonus if candidate able to speak Mandarin/Korean

Experience

· Fresh graduates may apply with relevant education

· Preferably at least 1 year experience in customer service or F&B industry

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Deliver excellent customer service experiences, assist in inquiries and requests in a timely and professional manner
Work closely with inter departments and partners to ensure high quality and timely expedition of customers' inquiries and/or requests
Contribute ideas to better serve the customers and improve efficiency and productivity
Involve in service quality initiatives to facilitate service culture development in BELLS
Handle collection of payments and all centre related administrative duties
Requirements:

Minimum GCE N/O level or equivalent
At least 1 year(s) of relevant experience preferably
Willing to work on weekends (Shift work required)
Dynamic individual with service aptitude, passion for service delivery and a proactive approach
Strong written and oral communication skills, analytical, administrative and interpersonal skills
A strong team player with positive work attitude and committed to work duties to maintain and exceed the expected service level where required
Ability to function effectively and multi-task in a fast-pace, dynamic environment
Willing to broaden and develop individual's skill sets and competencies to align with organisation's goals to adapt to transitions and disruptions

Roles & Responsibilities

We are seeking an accomplished Cleaning Operations Manager to oversee and coordinate cleaning operations while maintaining a strong rapport with clients to guarantee the delivery of top-tier services. Your primary duties will involve ensuring that our teams strictly adhere to safety protocols during all cleaning operations, facilitating the budget planning process to ensure the smooth execution of operations, and meticulously evaluating pertinent data to recommend enhancements for the cleaning processes.

Prepare work method statement and Risk Assessment for all scopes.

Manage cleaning operations and liaise with clients to ensure quality service delivery. Ensure teams adhere to safety measures during cleaning operations.

Facilitate budget planning for smooth flow of operations. Evaluate relevant data to propose recommendations for cleaning process improvement.

Cleaning operations manager plans, directs and monitors the cleaning operations of the cleaning company or cleaning department. He/she oversees the management of resources on project sites.

He/she develops cleaning operational plans and manages service contracts and incidents related to cleaning operations.

Must be able to hands-on and work shift. Be prepared to work flexible hours, including rotating shifts (7am to 3pm, 3pm to 11pm, or 11pm to 7am), weekends, and public holidays, as assigned.

If you meet these qualifications and are ready to take on the responsibilities of a Cleaning Operations Manager, we invite you to apply for this exciting opportunity. Join our team and contribute to our commitment to providing exceptional cleaning services while upholding the highest standards of quality and safety.

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities:

1. Assist management in developing and strengthening operations processes and workflows.

2. Maintain safety and cleanliness standards set by management.

3. Review day-to-day operations process flow, summarize key results, and provide feedback and improvement plans.

4. Manage customer experience and expectations, attend and resolve customer problems, complaints, and service requests.

5. Network with clients and customers to improve the presence and reputation of the branch and company.

6. Manage service crew duty rosters and performance, and develop training plans to ensure service excellence.

7. Manage inventory and playground equipment.

8. Support the branch manager and work closely with the HR, marketing, and finance departments to fulfil operational needs.

9. Any other tasks as assigned by the supervisor.

Job Requirements:

1. Minimum of 3 years of experience in a similar role, or in hospitality or customer-oriented job in front-line capacity.

2. Experienced in a supervisory role within the childcare, recreational, or entertainment industry is preferred.

3. Excellent communication and interpersonal skills, with the ability to interact effectively with children, parents, and team members.

4. Able to perform shift schedules and commit during peak periods (i.e. School Holiday, Weekends, Public Holiday) with long hours of standing/walking.

5. Able to work independently and effectively under tight deadlines in a fast-paced environment.

6. A good team player with a high level of enthusiasm, drive, initiative and commitment.

7. Experienced in using Microsoft Office tools, specifically Excel, Word, & PowerPoint.

Qualifications Requirements:

1. At least a diploma in Business Management, Hospitality, or a Tourism Certificate.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

In Customer Service Platform (CSP), we innovate, develop advanced technologies and customer service product solutions that integrate with all TikTok's applications across the global markets. Our vision is to serve TikTok's billions of users with smart and efficient self-service help solutions and empower our support specialists with best-of-the-class customer service platform ecosystem and tools, which deliver the best customer service experience.

Responsibilities:

- Analyze user insights, gather current industrial trends, design and launch strategic infrastructural and scalable platform solutions as building blocks to achieve company's business objectives.

- Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, product roadmap development, detailed requirements, prototyping, product launch and post launch operation support.

- Establish strong partnership between Customer Service Product team and regional business team, advocate platform product solutions and derive smart customisation to meet local business requirements.

- Define product key performance metrics and process metrics, design product dataset and perform regular data analysis to derive the insights that guide the product iterations.

- Manage the entire product line life cycle, from strategic planning to tactical activities.

- Support product positioning and customer demand, and guide product development from conception to launch.

- Evaluate product functionalities and performance and propose enhancements to products based on market feedback.

- Research and analyse potential partner relationships for the product and generate ideas to grow market share, improve customer experience and drive growth.

- Drive market research studies to explore new technology and oversee development of business proposals for new opportunities.

Qualifications

- Bachelor's or higher degree in a related discipline.

- 3+ years product management experience.

- Proven product management working experience in customer service field of E-Commerce business. Good knowledge of E-Commerce buyer, seller and customer service agent's user habits on E-Commerce support products will be a bonus.

- Experience of working in large complex organisations, collaborating with cross functional teams across globe in a highly dynamic environment.

- Good data analytical skills and logical thinking.

- Ability to maintain a keen attention to detail, able to multitask, prioritise the task and deliver the results under pressure.

- Sincere empathy for the customer and a commitment to resolve the challenges they present or experience.

- Excellent written and verbal communication skills in English.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

As a Case Manager, the job requires you to:

1. Create and Individualised Care Plan for each and every resident; and work towards addressing their psychosocial needs through care and counselling, eventual rehabilitation and reintegration into the community.

2. Assess the residents' needs and risk profile in case planning.

3. Operationalise the care plans for residents and work with other professionals and non-professionals involved in the care of residents.

4. Monitor the residents' progress in the Home and to review their plans six monthly.

5. Conduct induction session with new residents within 3 days upon admission.

6. Conduct home visits for a safety assessment of the home leave environment prior to allowing residents to go on home leave with their families.

7. Conduct monthly counselling session with residents and address issues accordingly.

8. Contact and utilise community resources on residents' behalf, and to serve as a link between the resident and these resource systems.

9. Refer resident to community agencies for post-discharge support at least one month before discharge.

10. Educate and assist staff to better understand the social, emotional, and health issues of the residents

Requirement

1 A degree in Social Work, Psychology, or Counselling

A Restaurant Manager leads all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

Responsibilities

· Coordinate daily Front of the House and Back of the House restaurant operations.

· Deliver superior service and maximize customer satisfaction.

· Respond efficiently and accurately to customer complaints.

· Regularly review product quality and research new vendors.

· Organize and supervise shifts.

· Appraise staff performance and provide feedback to improve productivity.

· Estimate future needs for goods, kitchen utensils and cleaning products.

· Ensure compliance with sanitation and safety regulations.

· Manage restaurant’s good image and suggest ways to improve it.

· Control operational costs and identify measures to cut waste.

· Create detailed reports on weekly, monthly and annual revenues and expenses.

· Promote the brand in the local community through word-of-mouth and restaurant events.

· Recommend ways to reach a broader audience (e.g. discounts and social media ads).

· Train new and current employees on proper customer service practices.

· Implement policies and protocols that will maintain future restaurant operations

Minimum Qualifications

· Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role.

· Proven customer service experience as a manager.

· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.

· Strong leadership, motivational and people skills.

· Acute financial management skills.

Job Description

• Plan, design and direct construction activities, to ensure safe and timely delivery and completion of development works.
• Present management reports pertaining to progress of projects, personnel performance and problems encountered and appropriate and effective solutions
• Cover site activities and documents, and timely report to management

Requirements

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Civil), Quantity Survey, Architecture or equivalent.
• At least 15 Year(s) of working experience in the related field is required for this position.
• Preferably Manager specialized in Engineering - Civil/Construction/Structural or equivalent.
• Experienced in Structural and Architecture works will be preferred

The Role Responsibilities

Strategy

Treasury Markets (TM) balances the supply & demand of Liquidity & Capital to create sustainable value. Treasury Markets is the first line of defence responsible for managing the short-term liquidity position of the Bank.

Treasury Markets’ mandates are:

· Optimise Group ROTE through RORWA

· Manage liquidity

· Manage interest rate risk

· Provide solutions to partners

Treasury Markets Global Liquidity Management (TMLM) initiates and supports formulation and delivery of the group’s liquidity management mandate.

Business

· Manage the Bank’s liquidity agenda, balancing long-term liquidity planning with day-to-day management

· Manage the Group’s adherence to liquidity demands as set by the Prudential Regulatory Authority (PRA), and any internal requirements (in line with Board Risk Appetite)

· Generate liquidity through approved products

· Drive liquidity management best practice across Group/Solo and the regions

· Provide inputs in optimising HQLA holding

· Drive ROTE by utilising any surplus metrics capacity

· Work with TM desks globally to optimise liquidity surplus and identify cross-border P+L opportunities

· Work closely with other Treasury areas to ensure that the short-term and long-term liquidity and liability strategies are well understood across the entire Treasury team. This includes (but is not limited to) supporting, challenging, consulting, and from time-to-time contributing to the Individual Liquidity Adequacy Assessment Plan (ILAAP), the Liquidity Supervisory Review and Evaluation Process (L-SREP), or any other internal or external disclosure where Treasury Markets input is required

· Challenge the status quo and keep abreast of liquidity developments and liquidity risk management practices across the markets

· Manage global liquidity in the event of a market or idiosyncratic stress, co-ordinating across businesses and countries, while ensuring communication with senior management is clear and timely

· Partner with Treasury Modelling and Platforms as a thought-leader for system/MI development in order to aid the development of standardised, streamlined and automated operating workflows

· Communicate to senior management and (where necessary) to regulators regarding the bank’s liquidity position, conveying complex information clearly and simply

· Drive global flow of liquidity across intragroup funding needs as well as help cross-border asset transfers in order to ensure optimal alignment to the GALCO agenda

· Maintain the Group’s inventory of central bank facilities, and assist/track access to facilities in stress

· Act as a key point of contact for Group stress testing matters relating to TM, including contributing to annual exercises such as ICAAP, BoE, the Group Recovery Plan and Resolution fire drills as the analyst for TM management actions, and opine on scenario assumptions on the TM balance sheet

· Manage the Group’s collateral position, and work with FM and the CMU to ensure that collateral is deployed optimally to maximise returns and metric efficiency

· Work with Business partners to provide Treasury expertise in new and existing securitisation initiatives

· Educate stakeholders across Treasury and the Businesses on both the changing liquidity regulatory landscape and on the general liquidity conditions of the bank, working across boundaries to ensure that information and ideas flow freely, and collaborating with key stakeholders on liquidity initiatives wherever possible

· Bring clarity to complex information, either by directly creating Management Information (MI), or influencing the development of such MI by championing and cultivating practical creativity across Treasury.

Processes

· Development of liquidity monitoring & planning, as well as modelling capability (including forecasting) of Group/Solo. Support such activities in other Regions as needed

· Maintain the forecasting process of future liquidity needs and modelling of balance sheet trajectory in accordance with planned growth, campaigns and market conditions

· Understand the true liquidity value when accounting for both spot & contingent funding costs (using internal & external stress testing output)

· Support development of new tools and reports to meet specific needs of Treasury Markets

· Provide immediate assistance in the event of a liquidity crisis and/or fire-drill scenario by collaborating and co-ordinating actions across first and second lines, leveraging the crisis reporting tools to enable effective decision making

· Coordinate with FM, TB and TM to deliver the Client Liability Management agenda

People & Talent

· Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners

· Champion and role model the valued behaviours and help others to learn from mistakes

Risk Management

· Ensure a full understanding of the risk and control environment in which the business operates and ensure business developments are rolled out across all centres on a best-for-Bank basis

· Manage the Group’s balance sheet and liquidity to within agreed limits. Ensure that a robust liquidity position is maintained and that any surplus liquidity is deployed prudently in line with the Bank’s objectives

· Adhere to Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Technology and Operations, Finance and Reputation

· Proactively advise and monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk and other stakeholders

Governance

· Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters

· Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture

· Enforce a culture of risk management, control and governance, and support Treasury Markets teams to comply with the risk management processes in place

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

· Treasury Markets

· Country Finance

· Treasury Finance

· Treasury Product Control

· Risk

· Other Treasury functions

· Compliance

· Business Stakeholders

· CEOs, CFOs, COOs, ITOs

Other Responsibilities

· Embed Here for good and Group’s brand and values in Singapore Treasury Liquidity Management.

· Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

· Academic or Professional Education/Qualifications; degree holder preferred

· 5+ years of detailed knowledge and experience in financial modelling

· Has fluency of liquidity management regulations

· Strong project management capabilities, and experience in leading global projects along with multiple group functions (i.e. Risk, Finance, Ops, Technology)

· A broad understanding of banking products, their control environment and accounting treatments, and familiar with the banking practices and regulatory environment for countries in which SCB operates

· Good knowledge of and experience in management of bank balance sheet drivers, activity drivers and interaction between business units

· Worked within a heavily regulated environment (awareness of PRA Prudential Source Book or equivalent)

· Proven ability to work in a multicultural / international environment

· Strong communication, interpersonal and presentational skills

· Resilient and enthusiastic; a change driver who challenges the status quo in a creative manner

· Ability to work well under pressure

Role Specific Technical Competencies

· Risk Management – Market, Liquidity

· Financial Balance Sheet Management

· Financial Yield Curves

· FM Products – Money Markets

· Asset & Liability Management

· Product Knowledge – Securities Lending & Repo Transactions

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences of sales
• 
  
• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.

The Role Responsibilities

Job Role

· Contribute to overall WM client and frontline experience by problem solving issues and seeing solutions through for what impacts client output (portfolio performance statements) and automated suitability checks within the WM toolkit platforms (Temenos wealth suite).

· Propose the action plan needed to get to the outcome / resolution of an initiative / issue. Follow up and drive the various parts of the plan through to fruition, including being responsible for execution of the plan.

· Lead the detailed requirement analysis so that the delivery squads can write the code easily - this includes data mapping, business rules, how to use the core feature of TAP, validating TAP system structure against business requirements, UI changes, etc.

· Propose processes required to ensure key business outcomes are met.

· Lead the squads through business and technical solutioning, coming up with detailed business requirements in consultation with the business representatives from countries and functions.

Strategy

· Embedded within a Toolkit squad (working on digital technology deliveries) as part of Wealth management - Wealth Journeys.

· Work in an agile fashion and closely with Toolkit squads, data management teams and other teams within the bank across a range of initiatives aligned to overall Wealth Management strategy.

· Responsible to drive development of Wealth Management Strategy to review market data cost efficiencies through negotiations with Market Data providers.

Business

· Accountable to maximise the business value of the product.

· Responsible to create, maintain and communicate the vision, road map and backlog priorities regularly throughout the initiative’s lifecycle, ensuring that delivery team members clearly understand items in the Product Backlog, clarifying requirements on behalf of end users where required.

· Responsible to define sprints goals aligned to Hive Objective and Key results – which should drive the priorities for experiments and user stories based upon business value and risks.

· Accountable and responsible to create user stories in Product Backlog with clear acceptance criteria.

Processes

· Improve RM productivity in the Sales process across end-to-end client journeys, in partnership with Affluent Segment, Wealth Management Product teams, WM COO and Technology leadership.

· Responsible to provide a holistic solution to RMs and clients for overall sales process in consultation with other product owners in Advisory and Client Engagement Tribe.

Regulatory and Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

· Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

· Responsible to engage Hive Leadership and business stakeholders (Affluent Segment, Wealth Management, Advisory and Managed Investments, Capital Markets & Products, Digital Solutions, COO, Compliance, Risk etc) to provide feedback on progress, align product expectations and resolve issues.

Our Ideal Candidate

· 10+ years of experience in wealth management or private banking in similar role.

· Sound knowledge of Wealth Management products, processes and systems.

· Strong understanding of WM advisory frameworks, key risks, WM governance related matters.

· Strong ability to deal with organisational complexity and stakeholder management at multiple levels spanning group, regions and country.

· Strong record of execution abilities and taking ownership for deliverables.

Role Specific Technical Competencies

· Front end Wealth systems experience

· Wealth Management process knowledge

· Wealth Products knowledge

· Senior Stakeholder management

· Proficiency with process mapping

· Proficiency with data mapping

· Agile Methodology

­About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Description

Procurement General Manager is responsible to maintain corporate governance in areas of contracts and procurement, negotiating and managing contracts as well as getting involve in contract and procurement processes including defining needs and options and make recommendations. She/He is to assist in legal issues of the Company.

Responsibilities

• Prepare, monitor and manage budget.
• Drafting, Evaluation, Negotiation and Execution for all types of contracts including but not limited to formal, short form, and annual contracts;
• Address queries with regards to Tenders and to prepare the Tender Look- out List. Review and comment on tender analysis prepared by project stakeholders before it is presented to the Client;
• Prepare tender evaluation reports and recommendations;
• Review, develop and implement procurement and contract administration procedures, systems and policies in consultation with Management and in compliance with Company policies;
• Advise and assist the Management and Projects on procurement/commercial and contractual matters/ legal matters/warehouse matters;
• Communicate, collaborate meetings with vendors and projects where necessary and provide advice on commercial and contractual issues;
• Assist Project Manager in providing the necessary risk management services when required;
• Prepare, review, clarify and address queries on contractual correspondence including consultancy agreements, draft contract documentation (such as letters of intent), tender documentation, etc;
• Check contract documentation and negotiate contract terms to the best interest of the Company with particular attention to managing future risk;
• Identify possible areas of dispute amongst the Consultant(s), Contractor(s) as well as Client(sJ and take the necessary proactive measures.
• Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation;
• Review insurance claims arising on the project and assist to successfully conclude such claims;
• gree final accounts, including the assessing and resolution of commercial claims
• Ensure contract close-out, extension or renewal;
• Establish and maintain the system to pre-qualify Consultants ,Contractors and vendors;
• Establish and maintain the system to evaluate Consultants ,Contractors and vendors;
• Establish and maintain internal guidance documents and training on procurement and contracts.
• Monitor compliance by company employees with established procedures
• Maintain contractual records and documentation such as receipt and control of all contract correspondence, customer contact information sheets, contractual changes, status reports and other documents for all projects
• Manage claims and their associated correspondence and documentation.
• Provide advice and support for overall procurement activity
• Provide the procurement governance
• Implement HSE objectives, policy and company HSE procedures within his authority limit
• Oversee Procurement Department Singapore /Vietnam / Middle East/ Malaysia.
• Travel to Southeast Asia / Middle East as necessary

Reports to management

• Manage, monitor and submit up to date written weekly report.
• Manage, monitor and submit up to date written monthly report.

Detail Task for Overseeing Procurement Departments:

• To provide mentoring to teams
• To provide guidance to teams on commercial/ contract terms/ process flow
• Produce and maintain internal guidance documents and training on procurement and contract management
• To work with teams to increase productivity
• To appraise and develop teams together with Procurement country leads and division leads.

Prepare invoice and key in data and report monthly sales and expenses.

- GST reporting

- Reminder of invoicing payment.

- knowledge in accounting software lile Autocount.

- Staff payroll and prepare payment.

- able to handle CPF, IRAS, MOM website matters.

- Singaporean or PR may apply.

- able to start soon

- oversee account assistant work.

- oversee all companies account work.