Prudential's Cloud Devops Engineering team is looking for a well-rounded engineering ops engineer for a permanent role. The incumbent will be joining a tightly knit team with strong and diverse background in cloud infrastructure engineering, application development , traditional system administration, DevOps and cloud native technologies. This is a unique opportunity to be deeply involved in the growth and evolution of the company's cloud platform, built by very talented people.

Responsibilities include:

• Robust hybrid automation in Cloud
• Expertise in implementing CI-CD in Github, Azure DevOps, Artifactory, ArgoCD deploy for diverse technologies.
• Experience and able to implement, troubleshoot and integrate tools such as GitHub, Jira, Confluence, Ansible and Puppet etc with consideration of the security controls required to deliver the CICD Pipeline.
• Experience with DevSecOps Tools such as AquaSec, BurpSuite, PolarisScan etc.
• Hands on expertise in Linux, shell scripting and common Unix and windows server
• Hands on expertise in troublehshooting Git Workflow leveraging reusable actions and infra as code using terrafom
• Collaborates with Peers to design and implement tools that help automate end-to-end processes that involve IT infrastructure and applications.
• Deep technical knowledge on Cloud-primarily Azure/Google
• Collaborate and guide other team members to design and develop end to end process aligning to the defined architecture.
• Experience in Docker, Docker compose, Docker registries, Api gateway
• Experience creating Docker image and orchestrating container deployments using Kubernetes or similar
• Collaborate with Dev Teams to solution and close audit/performance issues

Requirements and skills

• Proven work experience as a Cloud Engineer or similar role
• Azure and GCP certifications preferred
• Troubleshooting and analytical skills
• Strong communication and collaboration skills
• Relevant training and/or certifications as a Cloud Ops Engineer
• At least 3 years of experience in the field of cloud computing

Overview:

The Infrastructure Engineer is responsible for IT system infrastructure design and implementation projects for Japanese bank customers.

Responsibilities

· Responsible for the design, installation & configuration, testing and other customer support in IT system implementation projects, mainly with Microsoft Windows and Linux environment to the specifications of client’s requirements

· Understanding the customers’ system architecture and design

· Perform on-site and remote support for OS / middleware / network troubleshooting

· Perform regular maintenance to maintain the infrastructure including mission critical systems

· Manage project documentations (e.g. architecture design, parameter design, test spec plan/result, operation procedure manual etc) for new IT system implementation & its change.

· Any other ad-hoc duties as required or assigned

Requirements:

Have good experience as administrator

· Bachelor Degree in Information Technology/Information Systems/Computer Science, Business IT or its equivalent

· At least 3 years of working experience in Windows/Linux server environments.

· Good understanding and work experience on ITSM standards, processes, guidelines and provide the best practices.

· Experience in middleware software configuration design & installation in any mission critical system implementation projects or strong will to expand the capability for system designing area

· Experience in Installing, configuring, troubleshooting and testing in Operating systems.

· Knowledge in Windows / Linux clustering setup and troubleshooting.

· Knowledge in Storage system, network system (TCP/IP, load balancer and firewall)

· Knowledge in Enterprise backup systems (eg. Arcserve)

· Scripting experience (e.g. Powershell/VBS/Python/Shell) for BAU tasks automation

· Good-to-have skills:

- Linux and Middleware (IBM MQ / Connect:Direct / Veritas cluster ) experience

- Job management software and system monitoring software knowledge

- VMware knowledge is added advantage

- SQL / Oracle database implementation

· Good Analytical and problem-solving skills

· Proactive personality, Team player/contributor

· Strong verbal, written communication skills

· Strong willingness to learn new technology and skills

· Prior working experience in the Japanese Company is an advantage

About our client: Our client is an EPC contractor in the Offshore Oil & Gas industry.

About the role:

• Familiarization of ASME / API Codes & Standards, DNV Rules
• Proven experience of providing solutions on NDT inspection related problems
• Responsible for company NDT management and controls
• Responsible for trouble shot problems related to NDT
• Provide internal training technical guidance to QC Inspectors
• Develop/Review/approve NDT procedures, NDT techniques complying with project/code/regulatory requirements. Review NDT procedures prepared by NDT sub-contractor as per project specification prior to submitting for client approval
• Monitor the performance of NDT personnel through system of review of qualification, competency assessment, Cross checks and reports review
• Risk assessment of NDT works and lead the risk assessment process of NDT in the yard
• Prepare and conduct Project Specific Inductions/workshops/tool/box talk about NDT requirements
• Co-ordinate with NDT contractors to develop and update their individual competency matrix
• Maintain all NDT personnel qualification records and update from time to time.
• Keep a copy of all NDT contractors’ certificates
• Review NDT operator qualification and submit for project approval
• Establish calibration and validation blocks required to demonstrate Ultrasonic Testing
• Perform Audit on NDT contractors to ensure compliance with project requirements
• Witness & provide technical guidance on standard PAUT validations
• Provide technical support for inspection auditing activities and provide effective audit programming for companywide NDT activities
• Reviewing and commenting on standards, specifications, and enquiries
• Work as part of a team to ensure all regulatory, quality and customer requirements are met
• Verify NDT reports for project requirements compliance
• Creative problem solving - able to suggest and develop new methods and ways of working
• Sound communication skills – able to communicate ideas and results to various stakeholders both in written reports and in meetings, presentations etc
• Understanding of clients’ needs and ability to suggest and apply “fit for purpose” solutions
• Willingness to be flexible and multi-task as part of a team, and contribute to company objectives

About you:

• Bachelor’s degree in Mechanical Engineering / Master Degree in NDT
• Minimum 5 years experience in fabrication environment as NDT Level III
• ASNT/PCN Level III qualification in UT/RT/MT/PT/ CSWIP (PAUT)
• Reports to Principal Welding and NDT Engineer

Other information:

Work location: West (company transport is provided in selected MRT stations)

Working days: 5.5 days works week (Mon-Fri, 8am to 5.30pm & Sat, 8am to 12pm)

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

The Opportunity

• Opportunity to work in IT industry
• Working hours: Mon - Fri (9:00 AM-6:00 PM)
• Job type: Contract, 12 months extendable
• Location: Singapore

Job Responsibilities:

• Execute regional space, power, cabling and other infrastructure requirements in support of Edge network requirements, present and future.
• Design/Plan new site electrical/mechanical critical infrastructure for Data Center sites.
• Work with Meta Engineers and design and draw layout of Edge/POP sites floor plans, allocate space assigned to network function, optical, backbone, IP, compute, etc.
• Execute all SOW Engineering design packages related to new or existing edge/pop sites as per Edge and Network Services (ENS) standards.
• Proactively contribute to documentation, automation and processes as they evolve.
• Understand the overall needs of current and future POP infrastructure.
• Guide retrospective reviews of completed projects with teams to incorporate lessons learned into the team's future roadmaps and goals.
• Ensure processes are being followed and all documentation and systems are delivered as per set standards.
• Support site acceptance process for new POP sites.
• Travel to site across states for site survey and evaluation on as per need basis.

MINIMUM QUALIFICATIONS

• 8+ years of electrical engineer work
• Outstanding proficiency with AutoCAD/AutoDesk tools.
• Knowledge of engineering principles of the infrastructure architecture (space line up, air flow, cooling etc.)
• Knowledge of Telecom Central Offices, Data Center, Collocations and Remote Hut environments, to include engineering principles regarding power and other infrastructure.
• Understanding of optical network design, installation and maintenance for service providers or enterprise networks.
• Experience with field-based work in POPs, carrier hotels, data centers, and Central Office environments.
• Technical knowledge of various regional Data Center electrical and cooling configurations, IEC, NEMA standards, AC/DC power, power redundancy scenarios.
• Basic knowledge of optical theory, transport technologies, and the operation of optical transport systems.
• Analytical, interpersonal, and communications experience.
• Experience with communication and directing tasks to vendors/suppliers.
• Demonstrated experience analyzing situations and utilizing troubleshooting experience, systems and tools, and problem solving. Hands on experience on Power related projects is a plus.
• Experience working with limited supervision.
• Time management and organizational experience.
• Experience working in a global team environment.
• Willing to travel, approximately 10 to 30% travel required.

MUST HAVE:

• Knowledge of Telecom Central Offices, Data Center, Collocations and Remote Hut environments, to include engineering principles regarding power and other infrastructure.
• Experience with communication and directing tasks to vendors/suppliers.
• Outstanding proficiency with AutoCAD/AutoDesk tools/BIM 360/Blue Beam.
• Professional Engineer license (PE or local Equivalent) is preferred.

EDUCATION:

• Must have Bachelors in Electrical/Electronics Engineering or Equivalent is preferred.

If interested, feel free to reach me at [email protected] with the updated CV and the below details:

• Current salary with benefits:
• expected salary:
• official notice period:
• Visa status in Singapore:

Saghana Sithara | Registration Number: R1550224

Product Support & Services

• Product research and testing.
• Software training and support.
• Provide technical support to ensure users are using the software effectively.
• Work on finite element structural analysis and numerical modelling projects.

Business Development & Sales

• Generate sales leads and respond to opportunities with quotations to potential customers.
• Handle and manage the end-to-end customer sales process—from software demo to delivery; manage AR.
• Implement and manage marketing efforts like conducting engineering software workshops and seminars.

Qualification Requirements

• Minimum a Bachelor's Degree in Civil, Structural or Geotechnical Engineering.
• Individuals with a strong interest in numerical modelling and sales are encouraged to apply.
• Above 2 years of relevant experience in a similar capacity is an added advantage.
• Prefers experience in ETABS, SAFE, or SLOPE/W.
• Strong communication, presentation skills, teamwork and self-driven
• Customer-orientated and a team player

Please submit a comprehensive resume in your application. Thank you.

Responsibilities:

1. Plan, develop and execute projects within budget
2. Deploy project resources effectively and efficiently
3. Monitor and measure project performance
4. Reporting and solving problems arising from projects
5. Recommend and improvise practices to promote efficiency
6. Provide updates on projects to the management regularly
7. Manage project tasks by leading a team of technicians
8. Manage clients with effective communication and deliverables

Requirements:

1. Higher Nitec/ Diploma in Electrical/ Electronic Engineering with 1 year of experience in similar or relevant capacity
2. Experience in project management, site coordination
3. Strong interpersonal skill
4. Experience in Nurse call/ ELV system is preferred
5. Experience in Autocad is preferred
6. Ideal candidate should be motivated & independent with good initiative skills
7. Entry-level candidates with relevant work experience are welcome to apply

Notes about ISPL:

• ISPL is an equal opportunities employer.
• See www.ispl.com for more details of the company.
• ISPL is an SME working environment
• Working hours: 5.5 days’ work week

Responsibilities

• Design, Code, and Test Siemens PLC Systems: Utilize the TIA portal to design, code, and test Siemens PLC systems, ensuring they meet project specifications and industry standards.

• Pharmaceutical Industry Experience: Apply your knowledge of the pharmaceutical industry to develop and implement PLC solutions that comply with regulatory requirements and enhance operational efficiency.

• Desigo CC System: Work with the Desigo CC system to integrate and manage building automation and control systems.

• BMS/PCS Expertise: Leverage your expertise in Building Management Systems (BMS) or Process Control Systems (PCS) to support various projects and ensure seamless integration with other systems.

• Hardware Design and Engineering: Design and engineer hardware components for PLC systems, ensuring they are robust, reliable, and meet project requirements.

• Site Support and Troubleshooting: Provide on-site support and troubleshooting for PLC systems, addressing any issues that arise during installation, commissioning, and operation.

• Interface with Other Systems: Ensure PLC systems interface effectively with other systems, including SCADA, HMI, and other automation and control systems.

• Project Execution: Manage and execute PLC projects from inception to completion, ensuring they are delivered on time, within budget, and to the required quality standards.

Requirements

• Experience: 4-6 years of relevant experience in Siemens PLC engineering, with a focus on the pharmaceutical industry.

Key Responsibilities:

• Design and develop machines control systems, with motion controller, robot, PLCs, HMIs, and servo drives.
• Create detailed electrical schematics, wiring diagrams, and layout drawings.
• Program and configure control systems to meet specific project requirements.
• Source and select control components based on project specifications.
• Execute control system setup, including IO system configuration, servo and step drive setup, and axis tuning. Ensure the proper functioning and integration of control components.
• Conduct testing, debugging, and troubleshooting of control systems.
• Collaborate with mechanical engineers, software developers, and other stakeholders to integrate control systems into larger machinery.
• Ensure compliance with relevant safety standards and regulations.
• Provide technical support and training to manufacturing and maintenance teams.
• Participate in project planning, including cost estimation, scheduling, and resource allocation.
• Maintain detailed documentation throughout the project lifecycle.
• Stay updated with the latest industry trends and technologies to continuously improve control system designs.

Qualifications:

• Diploma or bachelor’s degree in electrical engineering or a related field.
• 3+ years of experience in designing and implementing control systems for electrical machines.
• Proficiency in programming PLCs, HMIs, and motor drives.
• Experience with CAD software for electrical design (e.g., AutoCAD Electrical, E3, EPLAN).
• Strong knowledge of control theory, electrical circuits, and automation.
• Familiarity with industry standards and regulations (e.g., IEC, IEEE, NEC).
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork skills.
• Ability to manage multiple projects and meet deadlines.
• Singaporean only.

Preferred Skills:

• Experience with robotics and motion control systems.
• Knowledge of communication protocols (e.g., Ethernet/IP, Modbus, CAN).
• Proficiency in programming PLCs, HMIs, and motor drives.
• Experience with simulation software (e.g., MATLAB/Simulink).
• Certification in Control Systems Engineering (CSE) or related credentials.

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As part of Level 3 Development team the enhanced functionality a scrum team you will:

• Design, develop and implement features, enhancements, Webservices, Microservices, tools and utilities in a client facing environment on a platform that is highly scalable and resilient on the N-tier architecture in Agile development life cycle.
• Acquire comprehensive knowledge of the Visa Dispute business domain, contribute to requirement analysis, evaluate various coding alternatives, and participate in scoping and sizing activities.
• Perform third and fourth level support in production and client certification environment with root cause analysis including identifying, developing, and providing solutions for production issues.
• Analyze and identify the root cause of performance issues and propose changes to designs and new enhancements for resiliency and scalability.
• Engage in effective communication and collaboration with team members, including vendor partner teams
• Participate in technological proof-of-concepts, embrace new technologies and frameworks and in code review processes to ensure quality and consistency
• Produce and maintain technical documentation to support development and operational initiatives
• Collaborate with Product Owners, Architects, SME's, DevOps, Security, Business, Performance, Automation, and Operations teams to ensure alignment across initiatives.
• Strive for excellence and innovation in service delivery, seize opportunities and consistently think and act ahead of the curve to drive success

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity:

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale. As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.

The Work itself:

• Design code and systems that touch 40% of the world population while influencing Visa’s internal standards for scalability, security, and reusability
• Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings
• Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads
• Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions.
• Leverage innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology
• Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities

Essential Functions:

• Works with product owners to gather and refine requirements for one product, adding and taking into account existing tools and solutions across departments.
• Develops and designs moderately advanced architect solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem.
• Provides domain expertise on the development of user documentation of solutions and implements standard processes in user documentation.
• Plays a significant role in the development and delivery of new features within a product from end-to-end.

The Skills You Bring:

• Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale
• Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions
• Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++)
• Builder: Experience building and deploying modern services and web applications with quality and scalability
• Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc.
• Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Excellent communication skills, with a demonstrated ability to present complex concepts and articulate them succinctly.
• Strong organizational skills, complemented by exceptional analytical and problem-solving abilities, and proficient time management.
• Proficiency in Core Java and programming . Python would be a plus.
• Solid grasp of object-oriented principles.
• Practical experience with Java/J2EE enterprise applications, including the Spring framework, Struts, Angular, and Web services.
• Experience with relational databases and robust SQL development is essential. Familiarity with DB2 and MySQL is preferred.
• Demonstrated proficiency in Microservices and cloud technologies, such as Docker, Kubernetes or OpenShift, and S3.
• Technical expertise in designing and developing with Enterprise Service Bus (ESB) platforms, such as IBM Integration Bus or Jboss Fuse.
• Technical expertise in using Industry Standard Business Rules Management Systems, such as Java Rules or Drools.
• Experience with build tools, such as Gradle, and version control systems, such as Git.
• Expertise in data processing using java and strong knowledge in working with Cassandra, Spark, and ETL processing.
• Familiarity with continuous integration tools, like Jenkins, and infrastructure automation platforms, such as Ansible or Chef.
• A strong understanding of Linux/UNIX and shell scripting.
• Skills in AI/ML and generative AI are highly desirable
• Experience in the financial domain or payment industry would be a distinct advantage.
• Experience with No-SQL databases, like Cassandra, would be beneficial.
• Knowledge or work experience in Agile methodologies, like Scrum. Familiarity with the SAFe framework is an added plus.

Job Descriptions:

• Responsible for the operation and maintenance of mobile equipment in idc
• Responsible for the operation and maintenance of the Linux server/switch/AP in idc
• Responsible for the operation and maintenance management specifications of idc

Job Requirements

• Understand common Linux maintenance commands, Android device flashing, etc. ADB instructions
• Basic understanding on Network Protocols, and server operation in Linux OS
• Excellent communication skills

Our Client:

Our client is a top Japanese brand in the Electrical appliances industry. They are currently looking for a Technical Support Engineer to join their growing team in Singapore.

The Responsibilities:

• Troubleshoot live applications, recommend configuration changes, and support the sophisticated automation and reporting software running the real-time operating platforms some of the largest companies in the world across a diverse array of industry segments
• Respond to customer technical inquiries on the functionality of Software system
• Document all calls as cases in the Salesforce CRM System
• Customer care for customers in the region as may be assigned by management
• Continuous learning the of the software products and customer operating environments

The Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or similar
• Excellent troubleshooting skills and customer service skills
• Experience with Windows platforms
• Familiarity with use of MS SQL Server, Microsoft IIS, networking, Web Services, IOT Technologies, Cloud applications and data exchange (Azure, etc.), Web publishing technology
• Certifications in the latest Microsoft technologies
• Experience in VBA/VB Scripting (or C#, C++) is preferred
• Experience using the Salesforce CRM system is preferred

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 111324

Our Client:

Our client is one of the top Japanese companies, specialising in energy, logistics and machinery services. They are actively looking to hire a Project Engineer, Japanese speaking (liaise with HQ and Japanese Native Clients) to join their fast-growing team in Singapore.

The Responsibilities:

• Attend and oversee site project(s) as the main site engineer representing our company.
• General engineering operation supports and establishes relationships with clients.
• Sales of logistics systems like belt conveyors and other logistic systems.
• Trading and purchasing ship store items etc.
• Supply of materials handling equipment/ ship chandelling supplies to the customer.
• On-site troubleshooting with clients’ sites and dealing with customer feedback.
• Commute to PSA port for shipping documentation submission.
• Update management frequently on project(s) development.
• Submit weekly report(s) in-parallel with ongoing project(s).
• Forecast logistics shipment on stock projection.
• Warehouse inventory control and management.
• Other ad-hoc duties when required by management.

The Requirements:

• Possess good communication level of Japanese language ability (JLPT N2 and above) to liaise with our headquarters in Japan and our Japan clients.
• Experience in project operation skills.
• Attentive and meticulous to details.
• Ability to multi-task, prioritize, and manage time effectively.
• Positive and willing-to-learn attitude.
• Ability to manage stress in a fast-paced shipping environment and commit overtime when rushing for project(s) handover or when required.
• Equipped with a Class 3 manual driving license is essential.

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 110510

Position title : Sales Engineer

• Location: Loyang Industrial Estate
• Working Days: Mon - Fri (830 a.m. to 530p.m.)
• Salary : $3,000 - $4,500 (depends experience)

Requirements

• Possesed Bachelor’s degree in Engineering, Mechanical Engineering, Electrical Engineering preferred or related technical field, Minimum Diploma in related technical field.
• Minimum of 3 years of experience in a sales engineering role, preferably within the equipment sales and service industry.
• Technical Skills: Strong understanding of vacuum pump technology or other technical equipment. Proficiency in technical sales and solution design.
• Sales Skills: Proven track record in achieving sales targets and managing customer relationships.
• Travel: Required to support regional customers in Southeast Asia (30-40%).

Key Responsibilities:

1. Customer Engagement and Relationship Management:

• Develop and maintain strong relationships with key customers and stakeholders.
• Conduct needs assessments to understand customer requirements and challenges.
• Provide technical consultation to customers, offering solutions that align with their operational goals.

2. Sales Support:

• Scout, develop and obtain leads with new customers to develop sales in your assigned territory.
• Prepare and deliver compelling presentations and product demonstrations to potential clients.
• Develop detailed quotes and proposals, addressing customer needs and specifying technical requirements.

3. Service Support:

• Liaise with customers, end-users and purchasers to introduce the company’s service capabilities.
• Drive the sales of services to existing and new customers with equipment sold by the company.
• Coordinate with the engineering and service teams to ensure seamless project execution and delivery.
• Act as a point of contact for post-sales support, troubleshooting and sales of service.

4. Market and Product Knowledge:

• Stay up-to-date with industry trends, emerging technologies, and competitive landscape.
• Continuously enhance product knowledge and understand advancements in equipment and service offerings.
• Share insights, feedback and customer requirements with the product development and marketing teams to drive innovation.
• Participate in all company-participated trade shows and seminars in Singapore and abroad.

5. Training and Support:

• Educate customers on equipment features, benefits, and maintenance requirements.
• Conduct training sessions for customers and internal teams to ensure proper usage and understanding of products.
• Assist management with any other ad-hoc tasks and duties as and where required.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Software Engineer(C# .NET) – 2 Years Contract – Singapore

Be part of something monumental, apply for an opportunity that is more than just a job and Be at the forefront of innovation.

Looking for an experienced C# Developer

• At least 4 years in software development
• At least 3 years of in C# .Net Framework

As a C# Developer, you’ll be at the core of this transformation. You’ll have the chance to work on cutting-edge technology and you will be part of the integration of state-of-the-art digital innovations that will set new benchmarks.

Responsibilities:

• Design, Develop, and Maintain software applications
• Conducting various testing phases including unit testing, product testing, integration testing and user acceptance testing (UAT)
• Investigate and troubleshoot issues to ensure optimal performance and user satisfaction.
• Prepare and maintain technical documentation using tools such as Jira and Confluence

An Ideal Fit:

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 4+ years of experience in C# and DotNet Framework
• Experience with WPF and ASP.Net
• Familiar with relational database concepts and SQL (MS SQL)
• Experience in Git and strong understanding of Git workflow
• Experience in productivity tools such as Jira and Confluence
• Experience working in an agile scrum environment
• Knowledge of Jenkins and Kubernetes is a plus

This is a 2 years contract to start, renewable and convertible to permanent.

EA License Number: 16S8131

Recruiter License Number: R22105628

Mon to Fri 8.30am - 5.30pm

Job Summary

Responsible for management of Asia Quality System, Policies, Programs and Initiatives. Part of the Global Quality Team to maintain global quality system and drive global initiative.

Role and Responsibilities

Quality Systems

1. Supports overall maintenance of quality systems

2. Monitor and reports on the quality performance for Asia Operations such as product quality performance, supplier performance and gaps for continuous improvement to the management team

3. Maintains the Master control and ISO document control system

4. Maintains customer related documents such as Quality Agreement, PPAP

5. Part of the Global Quality Team, to design and implementation of global policies and systems

Quality Policies

6. Ensures effective implementation of all company quality policies

7. Implements ISO and other recognized standards

8. Implements and monitors statistical techniques such as R&R’s to identify opportunities for improvement.

9. Sets, communicates, and implements quality objectives in line with business goals

10. Manage supplier and customer programs (CCAR, ICAR and SCARs) to ensure that complaints are handled effectively and timely.

11. Support and work with different stakeholders on reporting, monitoring and resolution on customer complaints.

12. Support and work with Supply Chain and Operation on supplier quality issues.

Auditing

13. Leads ISO quality standards implementation as Management Representative.

14. Conducts and leads quality audits to specific quality standards.

15. Leads customer related audits

16. Conducts supplier audits

17. Conducts internal audit investigations for product quality and process issues

18. Responsible for ensuring timely resolution to audit findings

Training

19. Provides training for all employees on basic quality and statistical concepts

20. Provides training to appropriate personnel for updates and changes to quality policy

21. Attends relevant external training sessions/courses and shares learning internally

Job Requirements:

• Degree or equivalent experience in a field of study such as chemistry, business, accounting, engineering, etc.

• Certificate in Quality Engineering is preferred.

• Position requires 3-6 years of quality management experience.

• Good experience into customer & supplier audit and able to conduct training

• ISO 13845 experience will be added advantage.

• Demonstrates introductory understanding and ability and with guidance, applies competency in typical situations.

• Able to design quality systems to meet customer expectations and internal needs. New approaches and continuous improvement must be ongoing

• Good interpersonal skills to be able to communicate and collaborate with all stakeholders and deal with situation proactively

• Junior with 1-2 experience in related field can also apply

• Occasionally overseas travel and weekly conference call is required for the role

• This position required to communicate closely with vendors in China.

Organisation Context

The Airspace Mobility Solutions (AMS) business, part of the Global Business Unit Land and Air Systems, is providing leading edge Air Traffic Management (ATM), Unmanned Traffic Management (UTM), Security and Digital Aviation solutions for the Commercial and Defence sectors.

The AMS business manages 11% of the world’s airspace and with revenues of over 500 million Euros worldwide, is the global market leader in airspace management solutions. In Singapore, the business focus is the delivery and support of two key ATM solutions including TopSKY-ATC(HE) and LORADS-III.

This role will initially support the TopSKY-ATC (HE) product.

Role Description

The Principle Systems Engineer will engage with key stakeholders, including; solution architects, speciality engineers (Safety, Security, HF) and ATM subject matter experts to prepare and deliver requirement and design changes with reference to a defined system functional baseline to satisfy customer needs and project/bid cost targets.

Responsibilities

· Design, develop and document solutions to meet customer requirements, whilst ensuring the integrity of the System functional baseline and architecture

· Define solutions that deliver the best trade-off between requirements, cost, schedule and risk, which meet our customer’s needs

· Ensure the transversal constraints related to the function are considered (Safety, Human Factor, Performance, Security)

· Lead the technical reviews, including internal and with the Customer

· Lead technical working groups both internally and externally to define technical solution

• Proactively participate in PI planning and backlog refinement including contributing to the effort estimation

· Prepare Engineering Change Proposals (ECPs) and Problem Change Requests (PCRs)

· Develop and manage traceability of requirements using DOORS, including the Functional, Allocated and Product baselines.

· Perform peer reviews of engineering documentation written by other team members

· Proactively support your Squad members (software, integration and verification)

· Support the Product Owner (PO) and Scrum Master (SM)

o Make recommendations on strategies to improve performance or productivity

o Identify risks, and proposing effective solution early and executing mitigation actions

o Provide input into the planning and coordination of program integration activities

· Promote knowledge sharing ensuring that work is captured sufficiently for re-use across projects

· Provide technical oversight to the Squads within the broader team, ensuring that the designed solution is implemented as per the design and in accordance to the schedule and cost and quality constraints.

· Define and report on KPIs for the function

• Work in accordance with the defined Thales processes and practices, and contribute to their improvement.

Knowledge, Skills & Experience

Qualifications

· Degree in Engineering, IT or related discipline

· Postgraduate studies in Systems Engineering (Desirable)

Essential Experience

· Air Traffic Management in one or more of the following functional areas:

o Coordination

o Surveillance

o Adaptation/Configuration

o Interpartition/SWIM

o Profile

o HMI

o Tower

o Simulation and Training

o Safety Nets/Conflict Detection

o AMAN/DMAN

· Proven experience in Systems Engineering (7+ years) including; Requirements, Design, Integration and Verification and Validation

· Experience with Systems Engineering Standards eg. ISO/IEC15288

· Proven experience in the ATM Domain and related standards eg. ICAO, Eurocontrol

· Proven experience in the development of products and projects in a variety of methodologies, with a particular focus on iterative/agile development

· Proven experience working in an Agile framework

· Experience with Safety, Security and Human Factors standards and practices

· Demonstrated ability to achieve effective outcomes in a multidiscipline, multi-culture environment

· Coaching and sharing of his/her know-how

• Capability to manage various stakeholders having different objectives

· A positive attitude combined with excellent interpersonal and motivational skills.

· Comfort in facing and managing complexity

· Sound judgement and independent decision-making capability where necessary

· Excellent written and oral communication skills in English

Desirable:

· Experience in System Engineering tools eg. DOORs, Polarian, Jira

· Experience in Model Based Systems Engineering and tools eg. Capella, Enterprise Architect

· Experience in working in a Scaled Agile Framework (SAFe)

· French Literacy

General / Special Requirements

· Assist in ensuring a harmonious work environment in all departments that you are working with by upholding Thales' key values.

· An advocate for diversity and inclusion who will be actively involved in implementing change initiatives to achieve our diversity goals

· An advocate for a culture of continuous improvement

· An advocate for Accountability, transparency and curiosity

· Comply with all relevant company Occupational Health, Safety and Environmental policies and framework and work practices with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure a safe work practises at all times.

· Comply with all relevant Company policies and procedures.

SPECIAL REQUIREMENTS

· Occasional international travel may be required

About JobTech

JobTech is the world's leading artificial intelligence and big labour data analytics product company that empowers leaders to develop people for new work realities, driven by real labour market needs and individuals' personal aspirations. JobTech is growing rapidly with global big names customers from both private and public sectors.

About the Team
At JobTech, we are obsessed with improvements, inventing the future and empowering connections. Be surrounded by an enthusiastic team, excited to solve human capital business problems in talent development, using deep technology and labour market data. We embrace empowerment and love seeing what each individual member of the team brings to the table. We are hands-on dreamers, brought together with the common goal of helping people stay employable. If you've always known you were made for something greater, and would like to be a part of changing the HR tech-scape, we want you.

Job Description

JobTech is a product start-up looking to solve real world labour problems and deliver the best possible experience to our end users. We are looking for passionate and self-driven hands-on engineers.

• Work closely with the Technical lead to manage and scale cloud infrastructure effectively.
• Design, implement, and maintain CI/CD pipelines for development and production environments.
• Develop and maintain automation scripts for system security and monitoring.
• Provide guidance on DevSecOps best practices and ensure compliance with security controls.
• Work closely with the Product Development team to improve and extend system architectures.
• Coordinate with customers' IT teams to facilitate smooth on-premise deployments.

Requirements

• At least 3 years of experience as a DevOps engineer.
• Proficient in Java/J2EE, Spring Framework and Linux.
• Experience in Jenkins for CI/CD.
• Experience working with microservices architecture.
• Knowledge in OWASP or other security related standards
• Knowledge on VPC, Subnets, NAT gateways, SSH tunnelling or Jump Hosts
• Experience in AWS Cloud. (EC2, S3, RDS, Cloudfront, EKS, Elastic beanstalk ...etc)
• Experience in Database Management
• Experience in Monitoring tools
• Experience in Scripting (Bash, Python ...etc)
• Hands-on experience with Terraform, Kubernetes, Docker, Ansible is a plus.
• Experience in Azure Cloud, Oracle Cloud, or Ali Cloud is a plus.

Compliance with our strict information security policies is mandatory

• Policy Compliance: Adhere to JobTech's information security policies and procedures.
• Risk Management: Identify, assess, and mitigate security risks to protect sensitive information.
• Incident Response: Participate in the detection, analysis, and response to security incidents.
• Security Training: Attend regular training on information security best practices.
• Data Protection: Ensure the confidentiality, integrity, and availability of JobTech data.
• Regulatory Compliance: Ensure compliance with relevant legal, regulatory, and contractual requirements related to information security.
• Team Collaboration: Work closely with other functional departments to ensure cohesive security measures.
• Confidentiality: Maintain the confidentiality of sensitive information and enforce data protection measures.
• Continuous Improvement: Stay updated on the latest security trends and continuously improve the JobTech's security posture.

Note: We regret to inform that only shortlisted candidates will be notified.

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Staff Systems Engineer in the Developer Experience group will be responsible for engineering and supporting various technologies and tools to provide best Developer experience for Visa’s Development community. Key responsibilities include:

• Engineer vendor products to Visa’s environment by installing, upgrading, patching, and maintaining Developer tools.
• Interface with internal departments such as Cybersecurity and Governance groups to ensure controls are established maintained and complied for all Developer tools.
• Interact with vendors and provide necessary feedback to tailor vendor products to meet Visa’s needs.
• Develop standards and enforce governance across CICD practices
• Create and maintain templates and catalogs of pipelines and manage inner sourcing processes
• Perform regular housekeeping on tools to provide high standards of application stability and reliability.
• Support ongoing Developer Tools projects and provide technical input as needed.
• Support complex technical issues in an interop production environment.
• Participate in L3 on-call support rotation.

Tools Include:

• Project management
• Source code management.
• Build and Deployment management.
• Test and Quality tools.
• Cloud services for DevOps
• Developer productivity and analytics tools.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualification

Basic Qualifications

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications

• 6 or more years of work experience with a bachelor’s degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
  4/5+ years of experience working in the capacity of a Devops admin role, build/release/systems engineer, or any other software development related job
• Expert knowledge as admin or user on at least 5 of the following tools GitHub, GH Actions, CodeFresh ArgoCD, Terraform Env0, Artifactory, ECR, DTR, SonarQube, CheckMarx, Nexus IQ, Jira and Jira Align.
• Good working knowledge in the use of software build tools, e.g. maven, npm or Gradle, docker
• Prefer to have AWS / GCP / Azure certified
• Minimum 2 years hands-on experience with Docker & Kubernetes preferred.
• Minimum 2 years of experience with AWS /GCP
• Good knowledge in writing pipelines for CI/CD and catalog management
• Excellent knowledge in troubleshooting and debugging technical issues.
• Excellent knowledge using tools such as Splunk, Graffana, Prometheus, Cloud watch and other monitoring tools.
• Experience in using Python/Shell Scripting/PowerShell/Groovy, or any scripting language.
• Experience with Java, Golang, or .net programming languages is highly preferred.
• Excellent knowledge of DevOps practices and procedures
• Proven ability to multi-task
• Self-motivated and adaptable to change.
• Excellent verbal and written communication skills
• Ability to work in a team setting.

NetVirta is a fast growing, venture-backed startup in the fashion fit technology space. If you’ve had difficulty shopping online because you couldn’t find clothing or footwear that fit, you’ve experienced the problem we address. It’s an issue that troubles shoppers around the world and NetVirta is uniquely positioned to solve it.

Founded by two MIT graduates and located in Boston and Singapore, NetVirta is the world’s leading fit technology provider for medical, retail and sports equipment brands, helping customers order the right size with precision 3D body scanning. We began serving the medical industry in 2013, helping doctors scan medical patients to create custom-fit orthotics and prosthetics. In 2017, we expanded to enable NFL and NCAA football players to obtain custom-fit helmets. Fast forward to 2022, NetVirta’s closed deals with multiple clothing and footwear brands in North America, Europe, and Asia.

We are proud to be certified as Great Place to Work® in Singapore.

What can you expect?

We are seeking a Machine Learning Engineer / Researcher who will assist the development and deployment of advanced machine learning models to power our recommendation system and search engine. In this role, you will have opportunities to work with state-of-the-art AI techniques, including large language and vision models, integrating them to complement our recommendation system and search architecture. You will also play a vital role in maintaining and evolving our AI systems throughout the different growth stages.

Responsibilities

• Build scalable recommendation and search engines tailored to fashion content.
• Lead the design, development, and optimization of machine learning models, especially in the context of fashion recommendation systems and search engines.
• Integrate various techniques to help tackle cold start problems, including

1. Content-based recommendation
2. Leveraging implicit user interaction signals
3. Large language (vision) models

Required Skills & Experience

• Bachelor’s, Master’s or PhD degree in Machine Learning, Computer Science, or a related field.
• Experience with Python and machine learning frameworks (eg., TensorFlow, PyTorch).
• Prior hands-on experience with recommendation & search systems and knowledge of its key components (retrieval, re-ranking, cold-start, etc).
• Familiarity with using large language models and computer vision techniques.
• Ability to collaborate in a fast-paced, cross-functional environment with strong communication and teamwork skills.

Good-To-Have

• Knowledge of reinforcement learning (e.g. multi-armed bandits and related techniques).
• Prior industry experience with A/B tests in the context of recommendation systems.
• Good understanding of the infrastructure behind large-scale recommendation and search systems.

What else is awaiting you?

• Career development opportunities, like mentoring, career exploration through a Japanese concept called Ikigai.
• Learning is fundamental to our culture, your growth together with Netvirta's are paramount to how we can transform the industry.
• Besides hard work, we value your well-being and want you to have fun too! Attractive compensation and benefits as well as engagement and welfare activities awaits you.
• Work alongside with friendly colleagues in a positive environment.

Job Description

Responsible for the execution of civil design involving the preparation of calculations and review of civil design drawings in accordance to customer specifications, applicable codes, standards and other generally accepted practices in the design of industrial plants such as petrochemical and oil refineries.

Duties & Responsibilities:

• To lead the Engineer team to carry out civil and structural engineering jobs in front end engineering design, detail engineering design.
• To assist discipline Manager in project civil portion manpower.
• To generate project specifications, design philosophy, calculation template to comply with clients’ requirement and local authority’s requirements.
• Civil project team manhour control, schedule control.
• To prepare foundation, structural or hydraulic calculation sheets, from simple to more complicated items, in accordance to project specifications, criteria and information. Ensuring correct and accurate calculations of loads and member sizes of structures. On average, a Civil Engineer II produces three simple foundation calculation designs a day or 1 structural calculation report a week.
• To prepare three-dimensional (3D) models and design drawings for structures and foundations as well as shop fabrication drawings.
• To supply design drawing information and instructions to Designers ensuring technical completeness and clearness of data for effective workflow.
• Usually prepares anchor bolt list and setting bolt list for client’s procurement purposes ensuring at least (+)/(-) 10% safety factor and meeting client requirements.
• Checks own design outputs and reviews design drawings to ensure accuracy and completeness to design requirements and concepts.
• May act as Assistant Key Person for small projects or NIDC projects.
• Coordinates with other Engineers and Designers to facilitate production of civil design and drawing outputs.
• Performs other functions that may be assigned by the Department Manager.

Requirements:

• Bachelor’s degree in Civil Engineering.
• Minimum of ten (10) years in the field of years plant engineering design and construction experience in Oil & Gas, Refinery, Petrochemical, Chemical, Pharmaceutical and industrial plants and consistent career experience in the engineering department

Skill Requirements:

• Ability to use computer equipment and peripherals to carry out routine computing tasks.
• Basic knowledge on STAAD, AutoCad and Micro station.
• Possess good communication and technical skills
• Strong leadership qualities and analytical and reasoning abilities.
• Ability to read, analyzes, and interprets common technical information, contract reports and instructions.

* Monday - Friday, 8am - 5.30pm

* Location: Ang Mo Kio

* Knowledge in wafer probe testing is added advantage

* Basic + Bonus

* Permanent role

Our client is a microelectronic industry leader in design, development, manufacture, sale and support of advanced semiconductor wafer probe cards

Job Description:

• Operate and maintain Probe card analysers and QA equipment
• Prepare / debug test files for probe card certification
• Involve in the investigation and troubleshooting of probe card related issues
• Work closely with relevant department, ensure QA section’s readiness to handle all certification needs
• Follow up and liaise with HQ / customer on new certification processes
• Perform other duties that may be assigned from time to time

Requirements:

• Min. 3 years of working experiences in Semicon related industries.
• Diploma/Degree in Electronics/Mechanical or relevant discipline.
• Commencement Date: ASAP
• Skills: Preferably with knowledge of wafer probe testing

HOW TO APPLY:
Interested applicants, please click on “Apply Now” or email to [email protected] to submit your resume.
We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Jason Bong Wee Kiat
EA Personnel Reg. No.: R23116067

JOB DESCRIPTION

You will be part of the Managed Services team. Your responsibilities include technical administration, maintenance and troubleshooting. You are expected to work with our client to ensure IT Support Services are delivered based on agreed service level definition, much to the satisfaction of both customers & company. Managing customer’s expectation is part of your job scope, which required of you to work closely with external & internal project team members. You are expected to be a fast learner, to acquire technical implementation skill as and when needed due to business requirements. You need to have a strong analytical and problem-solving skill, so as to excel in supporting our customers.

KEY RESPONSIBILITIES

• Shall perform the following administration activities for storage and automate them to the extent possible:

• Storage Area Network

• Provide Installation, administration and maintenance support for Storage Area Network and Enterprise Backup.

• Health check and monitoring of the storage devices.

• Integrate the storage solution’s hardware and software into the customer’s operating environment and ensure full interoperability.

• Regularly update the firmware.

• Ensure comprehensive documentation of the storage solution is in place.

• Prepare test plan in consultation with the customer to ensure the solution can function fully.

• Enterprise Backup Administration and management of Symantec or Commvault backup environment.

• Backup job configuration and scheduling.

• Backup server performance tuning.

• Troubleshoot any backup related.

• Capacity planning for tape libraries and backup servers.

• Perform Disaster Recovery (DR) for all the critical systems and ensure successful rebuild of Production or DR servers after each DR should the need arise.

• Identify potential changes and system improvements for consideration and implementation (continuous improvements)

• Create, maintain and distribute reports of progress to Technical Operations Manager.

• Any other ad-hoc tasks assigned.

JOB REQUIREMENTS

• Minimum requirements the resource(s) personnel assigned must be a certified Storage (SAN) and/or Backup Administrator in administration and troubleshooting, in a 24×7 enterprise setting (inclusive of manual discovery or post actions from automatic alerts).

• He/she is/are expected to cover level 1 and level 2 storage related problems and must be an experienced administrator in the following technologies:

• Good knowledge of EMC, Hitachi, and Huawei storage systems

• At least 5 years of relevant working experience in infrastructure support is required for this position.

Soft Skills:

- Self-driven and must be effective in working both independently and in a team setting, with minimum supervision.

- Good problem solving and logic skills

- Good communication skills (verbal and written) in English

- Excellent customer management skills

Qualifications:

- Diploma or Bachelor degree in Computer Science, Engineering, Information Technology

or related discipline from a recognized institution.

- Information Technology Infrastructure Library (ITIL) foundation certification

Successful candidate will be stationed at either RWS Sentosa or Genting Centre, CBD.

**We regret to inform that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**

• Responsible for implementation and daily operation of ByteDance's global OTN infra
• Work with service providers to troubleshoot fiber cuts and test new circuits
• Work with device vendors to troubleshoot device failures and implement new deployment
• Be a team player and participate in Bytedance network globally on call rotation.

Job requirements:

• Knowledge on optical transportation, OTN solution, architecture, service delivery and operation
• Hands on experience of major OTN devices, such as Ciena, Nokia, Accelink etc.
• Good troubleshooting skills, able to handle various OTN issues
• Self-motivated, good communication and written skills.

Project engineer, electrical x2

Need Engrg Jobs?

Visit: https://www.ourengineers.com

• Support the Manager in project planning and site coordination.
• Prepare and revise engineering documents, drawings, and safety procedures.
• Issue final specifications and bills of materials for purchase orders; negotiate with vendors and subcontractors.
• Ensure timely delivery of goods and equipment by liaising with vendors and subcontractors.
• Coordinate and supervise construction teams for installation, testing, and commissioning of equipment.
• Communicate with consultants, owners, and authorities regarding engineering requests.
• Plan and schedule site activities according to the master program, ensuring safety and timeliness.
• Perform ad-hoc duties as assigned by management.

Degree / Diploma /NITEC with experience.

Post OPEN to SINGAPOREAN

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Experience: 1-3 Years

Role: IT Production Support Engineer

Key Responsibilities:

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements:

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment