Purpose of the Role

IRCD SRO provides a full spectrum of services ranging from research/ analysis on industries to proposal of strategic solutions. The individual will be responsible for conducting research on specific industries, as well as providing industry views, knowledge and insight for both internal stakeholders and external clients. The individual will also be responsible in discussing their business strategies and potential needs with external clients based on the industry knowledge, to support business lines for creation of business opportunities.

Job Responsibilities:

• Strongly support business lines by providing industry research, views, knowledge and insight for both internal stakeholders and external clients, and discussing their business strategies and potential needs with external clients based on the industry knowledge.
• Perform in-depth analysis of GX (Green Transformation) / energy sector in APAC region.
• Derive clients’ business challenges and the direction of required actions to take for value-added discussions with clients, based on the appropriate analysis and understanding of the latest industry trends, the business environment surrounding clients, and the medium-to long-term foresight.
• Closely collaborate with IRCD Tokyo’s Energy team as well as overseas colleagues in charge to promote global sector activities as one team.
• Closely collaborate with JCBD Asia SBD (Japanese Corporate Banking Division Asia, Strategic Business Development) to make more effective and quality proposals.
• Closely collaborate with JCIBPD (Japanese Corporate & Investment Banking Business Planning Division) to contribute to strategic initiatives of JCIB global business.
• Develop and maintain strong relationship with key stakeholders both within MUFG and externally.
• Work in partnership with relevant colleagues in the region to collect and share industry information, views, knowledge and insight.
• Work in partnership with various external parties and information providers including, but not limited to, consultancies, credit rating agencies, government agencies and companies and customers, to collect information and/or conduct interviews to support in developing robust outcomes.

Job Requirements:

• At least 3 years of industry research experience in the banking industry.
• At least 3 years of experience working in GX (Green Transformation) or energy industry
• Minimum JLPT N1 Certification, a degree from a Japanese university or equivalent required to effectively communicate daily with Tokyo HQ including, but not limited to, IRCD Tokyo, JCIBPD and Sustainable Business Division on industry knowledge and strategic solutions
• Strong analytical skills to interpret large and complex data sets and ability to identify implications of data sets.
• Strong communication and presentation skills with ability to influence others using complex data or analysis to support line of reasoning.
• Be able to create high-quality and easy-to-understand presentation materials (ability to design).
• Considerable expertise, knowledge and views on a sector in charge.
• Good knowledge of industries and economic environment in the region.
• High capability of using MS Word, Excel, PowerPoint
• Understanding of functions/departments/divisions in/out of MUFG to effectively collaborate with each other and add value for the business promotion.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10064469

Sales Manager,UPS

Working Location: Boon Lay

Working Days: Monday - Friday

Working Hours: 8:30am - 5:15pm

Salary range: SGD 4,000 to SGD 6,000 monthly, 13th month, SGD 550 transport allowance, sales commission

Interested applicants can also send your resume to

WA:+65 8151 4682 (Ms Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

SPECIFIC RESPONSIBILITIES

1. Owns the achievement of the company’s UPS annual order target for their allocated market segment;
2. Actively drives the UPS sales funnel, working autonomously to identify and maximize opportunities;
3. Supports the company’s contract engineers during the post-sale implementation and hand-over process;
4. Establishes new, and maintains existing, strong long-term relationships with customers for UPS business through regular close contact account management utilizing face-to-face meetings, telephone & email communication. It is anticipated regular face-to-face contact of >70% will be required;
5. Manages and interprets customer requirements and delivers customer quotations to understand, anticipate and exceed their needs for UPS;
6. Persuades customers that UPS & service will best satisfy their needs in terms of quality, price and delivery;
7. Negotiates and closes sales by agreeing terms and conditions to meet both customer and company needs;
8. Responsible for representing the UPS product/service to customers through the development and delivery of technical presentations, product demonstrations and training; and at field events such as seminars, conferences, exhibitions etc:
9. Responds to functional and technical elements of customer enquiries, RFIs/RFPs, ITTs etc;
10. Maintains a rolling 3 monthly forecast pipeline of opportunities based on knowledge of market potentials, sales trends, competitors, economic conditions etc;
11. Acts as the ‘Voice of the Customer’ for UPS business within the company; conveying customer requirements and needs internally to UPS Operation, Service, Finance, Hardware/Service Sales teams and with external suppliers; and works closely with these teams/suppliers to deliver solutions to exceed customers needs and requirements;
12. Works with the Marketing team in the development of UPS sales collateral, advertising, sales/marketing campaigns etc;

EDUCATION AND EXPERIENCE REQUIREMENTS

• Proven 5+ years sales experience of UPS;
• Strong technical expertise of UPS;
• Strong established relationships with End-Users, Consultants & Contractors in their designated region
• Electrical Engineering qualification preferred

• MNC, 5 days, West
• Transport provided
• AWS, Bonus, Dental/medial benefits
• Salary up to $5000
• DBA experience

Responsibilities

• Manage and support business Supply Chain systems and databases including WMS and Business Intelligence
• Develop the script, dashboard, reports and documentation and implement the related projects assigned
• Work closely with internal and external customers to gather requirements, design, configure, implement, support and enhance system solutions and databases that support business process models and data flow for new and existing customers projects in the area of Supply Chain systems.
• Manage the related IT projects assigned.
• Develop script, dashboard and reports
• Evaluate the new technologies, propose and apply them for continuous greater productivity and efficiency improvement.
• Develop user manual, administration guide and policy
• Document business process mapping to business systems

Requirements:

• Possess a Degree in Computer Science, Information Technology, Computer Engineering and equivalent
• Extensive working experience in DBA, database troubleshooting and tuning.
• Experience and good knowledge in Supply Chain Industry
• Working experience in Business Intelligent dashboard and report development and deployment. Power BI development and deployment into Azure Power BI service Experience is preferred.

Interested applicants, please send your resume to [email protected]

Responsibilities:

· Gather and analyse user requirements and translate them into application specifications.

· Design, develop, test, implement, and maintain application systems or web-based applications.

Requirements:

· At least 3 years of experience in application development, programming, and systems support.

· Good communication, strong analytical, problem-solving skills.

Job Responsibilities:

• Serve as Technical SME for remittance system and other applications for regional branches.
• Analyse, design, develop, implement and maintenance of the remittance system.
• Work closely with team leader to gather requirements from customer, perform technical impact analysis and estimate effort for development.
• Prepare and update functional and technical documents and prepare test cases.
• Develop and modify the applications according to requirements for the development.
• Conduct peer source code and documentation review.
• Perform unit test and system integration test, support user acceptance test.
• Prepare release procedure and support production implementation.
• Update user manual, system operational manual and other necessary deliverables.
• Troubleshoot issues and problems to provide workarounds.
• Perform root cause analysis and come up with preventive measures.
• All other duties and tasks as assigned

Job Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or equivalent fields
• Min. 5 years of experience in software development using Microsoft technologies (.NET, SQL Server/SSRS, Optional:Java)
• Experience in working in a complex matrix organization
• Good knowledge in SDLC methodologies (waterfall)
• Good presentation, communication and coordination skills
• Ability to contribute individually and collaborate well in a team.
• Strong sense of accountability and ownership.
• Responds with speed and flexibility.
• Banking and finance domain knowledge will be an added advantage.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23859

To learn more about this opportunity, please contact Yi Fang at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

Responsibilities:

· Gather and analyse user requirements and translate them into application specifications.

· Analyse, design, test, implement, and maintain application systems or web-based applications.

Requirements:

· At least 5 years of experience in systems analysis, design (include database design), development, implementation, and quality assurance.

· Good communication, project management, strong analytical, problem-solving skills.

Job Responsibilities:

• Collate large, complex data sets from diverse data sources
• Responsible for data preparation, data mining, to generate and identify opportunities through analytics.
• Perform exploratory data analysis and provide rapid iterations to refine issues and identify potential solutions
• Interpret and effectively communicate analytical findings and insights to both technical and non-technical stakeholders, facilitating data-driven decision-making
• Play a role in advancing data science infrastructure, tools, and frameworks to enhance efficiency in data analysis, experimentation, and model deployment
• Abide and adhere to data governance policies in servicing data extraction or report requests, metrics and dashboards

Job Requirements:

• Master’s / Bachelor’s Degree in a quantitative discipline (e.g., statistics, biomedical informatics, computer science, applied mathematics, or similar), with 3 years of relevant experience
• Possessed experience with Python, R, or similar programming languages
• Working knowledge of data analysis tools and databases
• Strong analytical skills, with experience solving problems using data and providing practical business insights
• Comfortable with dealing with sets of data points from different sources
• Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders

To apply, please visit www.gmprecruit.com and search for Job Reference: 24105

To learn more about this opportunity, please contact Yi Fang at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

Responsibilities:

· Provide technical support and maintenance of IT infrastructure.

· Monitor system performance, troubleshoot, and resolve IT issues.

· Implement system upgrades and enhancements.

Requirements:

· At least 6 years of experience in IT support and infrastructure maintenance.

· Good communication, project management, strong analytical, problem-solving skills.

Our client is highly reputed in insurance domain.

Responsibilities:

· Responsible for executing technical and business projects across multiple stakeholders; developing analysis to support process and project improvements

· Researches and analyses improvement opportunities, conducts analysis, prepares recommendations and facilitates efficiency enhancements

· Serves as the liaison and the reference point between the business and the technical analyst in making sure the requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams.

· Works as directed by management team to research and document business issues involving workflow procedures and processes

· Analyses data and work with stakeholders to develop creative solutions

· Support Product Owner and Operation SME (Subject Matter Expert) in solutioning conversations

· Conduct prioritization with Product Owner

· Play scrum master role and perform sprint planning

· Write user stories along with acceptance criteria

· Walkthrough user stories and acceptance criteria with developers (both SG and Regional) and testers to ensure accurate understanding.

· Write or review test plan and test scenario (testing will be executed by business or testing team), however, some minor testing will be done here and there for sanity/smoke test

· Review test results and participate in defect triage

· Obtain UAT sign off for deployment into production

Skills/Requirement:

• Demonstrates understanding of how technology supports organisation strategy
• Awareness of full-technology stack
• An effective facilitator for the squad to deliver incremental and iterative units of business value
• Has a natural ability to breakdown, decompose and describe business needs into Stories supporting an iterative and incremental delivery model
• Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
• Requirement analysis and user stories + acceptance criteria writing
• Basic test management skillsets
• Proficient stakeholder management
Experience Requirements
• Minimum 3-5 years’ experience in BA role
• Experience in Point of Sales platform for Life Insurance organization is a must
• Delivery experience in Agile preferred
• Experience working with regional development team preferred

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

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Responsibilities:

• Support Supply Chain Team on providing EHS requirements through procedures, guidelines, and consultation along with conducting awareness and training sessions
• Internal Auditing (Regularity requirements, contracts, vetting check, incident reporting, previous cargos restrictions compliance etc.)
• External Auditing (supplier pre-qualification and compliance) for EHSS, Sustainability and Quality
• To provide consultation to Supply Chain team and Logistics Service Providers (LSPs)
• Contributing and participating in solving Global Supply Chain challenges covering Dangerous Goods Management, Security Risk management and all Transportation modes Marine, Road, Warehouses, and terminals.

Requirements

• Degree in Engineering
• At least 8 years of experience in Chemical EHS
• Experience in Supply Chain EHS will be a plus
• Ability to travel up to 50%

Account Manager:

Kerwin Tan Kai Bin (R1331624)

[email protected]

EA16S8107

Job Responsibilities:

Business Analyst - Process Design:

• Conduct As-Is business analysis on current operations, to identify issues and pinpoint areas for potential improvement.
• Collaborate with operational users, ensuring the accurate, comprehensive, and unambiguous capture of operation requirements.
• Facilitate traceability and alignment with existing system functionality.
• Propose alternative solutions, leveraging best practices and industry standards to meet or enhance desired objectives.
• Act as a consultant, encouraging operational teams to think creatively for innovative solutions to existing challenges.
• Support operations in implementing cost-effective and practical solutions aligned with their digital strategies.
• Collaborate with business and IT stakeholders, as well as end-users, to clarify requirements and prepare detailed user stories/functional specification documents for software product development.
• Construct comprehensive business requirement documents that are easily understood by both business and technology teams.

PMO job duties include:

• Take charge of project planning, execution, and monitoring, collaborating closely with internal and Head Office stakeholders.
• Develop reports and presentations to effectively communicate updates and project progress.
• Lead and facilitate discussions and meetings with proficiency.
• Cultivate and strengthen professional relationships with stakeholders, including vendors.
• Track all project deliverables, identify dependencies, risks and issues and escalate to the project manager.
• Provide regular updates to the project manager and managements

Job Requirements:

• Minimum 5 years of relevant experience within a related banking processing operation support/business analyst function
• Experience with application development/systems implementation and improvement in banking domain
• Lead the requirement definition by interviewing end users
• Strong numerical, analytical, critical thinking and problem-solving skills
• Excellent client-facing, strong & effective communication skills, good interpersonal skills
• Good command of English Language – listening, writing and speaking
• Fluent in Japanese (speaking, writing and reading) as this role supports Japanese clients
• Proven record of PMO/business analysis experience in system implementation projects in Banking domain
• Knowledge of ISO20022 payment standard and SWIFT messages

To apply, please visit www.gmprecruit.com and search for Job Reference: 23918

To learn more about this opportunity, please contact Yi Fang at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

We are hiring KYC Analyst - 1 Year Contract

Responsibilities:

• Responsible for managing, processing and reviewing the KYC information and documents for client onboarding or periodic review
• Work, coordinate and liaise across businesses and compliance units for timely completion of account onboarding and periodic review
• Follow thoroughly the CDD and KYC review with relevant parties e.g. external and internal stakeholders to facilitate the collection of KYC and relevant documents including tax information/documents and ensure clients are onboarded or account information are refreshed/updated in accordance with the company’s AML/KYC standards
• Perform AML Risk Assessment on both account opening and periodic reviews of existing relationships. This includes reviewing the adequacy of SOW/SOF corroboration and identifying any AML risk
• Adhering to the Company’s Standard Operating Procedures and keeping abreast of changes to any regulatory requirements on AML/CFT communicated by the team
• Ensuring established policies, procedures and processes are compliant with new requirements/changes and consistency of workflows amongst team members
• Other ad-hoc duties and tasks assigned

Requirements:

• Minimum Degree in any field
• 0-2 years of experience in Banking or related job
• Willing to learn attitude

Interested candidate, please sent your resume in MS Word format to [email protected]

Philena Tan Jin Mei

Outsourcing Team

Recruit Express Pte Ltd (99C4599)

We regret that only shortlisted candidates will be notified.

Purpose of the role

Responsible for supporting the department with various credit administration activities including registering of the credit limits into the Bank’s Host System, performing credit limit control and due date control. Follow-up with Marketing Relationship Officers/Managers on credit limit breach, credit review overdue and etc. Preparing control reports to Front office, Management and Head Office.

Job Responsibilities:

• Work in partnership with Credit Control Departments and Relationship Managers to ensure the credit reviews and rating reviews are reviewed and approved in a timely manner
• Follow up closely with RMs on credit registrations and also monitoring the rectification of any limit breach or overdue cases
• Conduct timely registration of credit and market risk limit into the Host System.
• Assist in the preparation of timely due date control reports on credit reviews and borrower rating reviews.
• Daily monitoring of customer’s credit limit breaches and overdue credit and follow-up with RMs closely.
• Preparation of daily and monthly control reports to Front office, Management and Head Office

Job Requirements:

• Degree qualified
• No minimum experience required
• Strong PC skills (MS Word, Excel, PowerPoint)
• Good Team player
• Careful and meticulous
• Good problem-solving skills

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10064422

JOB PURPOSE

• Lead and manage a team of technical engineers and/or an outsourced contracts in order to securely deliver IT end users Services according to the specifications agreed with Business and IT organization in SEA, Singapore.
• Provide 24/7 (Critical issue) reliable and up to date IT services across the ROA landscape of SABIC’s Business operations to serve its customers in SEA.
• Ensure timely and correct delivery of end-users facilities on user desk in conformance with agreed Service Levels.
• Ensure successful Connect to operations of global and regional programs and guarantee maintainability and sustainability.
• Accommodate future growth by making IT systems a facilitating asset when integrating the new business demand, ensure EUS services design to accommodate future growth.
• Lead the physical or virtual stake holder relationship management role in their respective area of coverage, ensure timely update to local leadership about the IT progress and performance, manage the relationship between the global IT country part and the regional IT to ensure smooth IT operations and strategic project rollout.
• Implement regional policies, processes and roadmap in alignment of ROA IT strategy and consultation with regional IT ROA leader.
• Lead local IT vendor engagement and ensure local guide lines follow for smooth vendor operations, team engagement, compliance & work to support the growth of local and global IT growth.

JOB KEY ACCOUNTABILITIES

• Participate and contribute to the development and refinement of IT end user services to ensure Regional IT maximizes its short-, medium- and long-term value to its customer.
• Ensure that global changes with local impact are aligned with regional preferences and that regional changes with global impact are aligned with regional & global directions.
• Formulate and implement plans and budget in line with regional IT strategy as befitting the End User and the needs and objectives of the SBUs in ROA
• Closely work with local business/functional leadership in country to contribute IT strategy and align their business strategy with IT strategy, ensure timely provide the feedback and plan to expansion as per the local directions.
• Lead regional implementation of global projects and drive cross-regional initiatives across ROA.
• Create and manage robust operations review processes, maintaining service levels objectives and continuous improvement initiatives across On-Site Support solutions and services.
• Maintain understanding of critical business processes.
• Establish and lead an effective and efficient operational team, integrating key On Site contacts with appropriate supplier representatives.
• Track and communicate operational metrics (including trending over time) and identify IT process improvement opportunities.
• Participate in teams supporting transformation projects, such as refresh and consolidation strategies and On-Site support technology rollouts
• Work with business and service providers to identify and resolve systemic process and/or service delivery issue.
• Ensure that incidents and problems handled by/with the on-site support are resolved in a timely and effective manner, and reduced by analyzing root causes, minimizing disruption to business operations and adhering to SLAs on availability and resolution response times.
• Tactical and operational alignment with peers in the region to guarantee an effective follow up of incidents.
• Optimize the delivery of existing and new services by the continuous improvement of the on-site support processes and work instructions.
• Ensure execution of firm enterprise and IT policies by the on-site support
• Facilitate collaboration of the on-site support with application architects, engineers, systems administrators, and other technology specialists in project and strategy implementations
• Intake and support knowledge transfer from projects to support organization as well as facilitate training of key users on site support functionalities in coordination with End-user training.
• Provide input for the requirements in projects impacting the on-site support and ensure that the knowledge transfer is done effectively at the end of projects.
• Safeguard quality of the delivered service by checking the impact of the proposed changes before the implementation.
• Professionally handle received complaints
• Be an ambassador for the IT Services organization towards the end-users.
• Oversee that the change request are handled according to the correct procedures and the quality of the input into the change process by user-representatives is at the correct level.
• Optimize the support resources to deliver quality services with most effective cost
• Negotiate and manage outsourcing contracts where necessary to meet agreed SLA targets
• Ensure proper and secure receipt, stock, delivery and disposal of user related HW and SW assets
• Track users related HW assets from purchase to decommission
• Lead as virtual or physical business stakeholder management role in respective region/country, regular participant in meeting, collect feedback, provide IT update & performance and communicate IT strategy which may impact to them.
• Safeguard that procedures regarding IT incident, change, and complaint management are followed
• Direct day-to-day operations, providing expertise and encouraging teamwork, to achieve high performance standards and meet targets
• Secure knowledge level of workforce is up to standard
• Adhere to and promote relevant helpdesk policies and procedures towards the IT organization and end users
• Analyze and check input from KPI measurement
• Take ownership of the processes and work instructions related to the Helpdesk and make sure they are maintained in accordance to the Quality Standards.
• Provide the documents needed to train the user-representatives.
• Ensure local compliance and guide line follow for SEA countries, single face of contact point, work closely with legal, HR, Admin & Vendor to maintain standard
• leveraging partnerships between service contractors, IT teams & stakeholders to enhance and support all modules in system to increase business profitability, increase operation efficiency and increase system resiliency to misuse.
• Exercise financial authority within established limits and control departmental budget expenditure in the region
• Provide helpdesk & end-user services manager (L4) with information related to optimization department performance including cost allocation and cost optimization (input for service bundles)
• Deliver input for departmental annual budget and control expenditures aligned with it
• Manage costs allocation process integrity and completeness
• Plan staffing in accordance with knowledge, experience and demand needs.
• In case of indirect resources, work closely with vendor to ensure proper resources are allocated to onsite
• Conduct appraisals for all internal direct reports to the position, provide feedback to vendor's team leader for indirect users
• Proactively Coach and Mentor the team when applicable, plan to increase knowledge among onsite staff and feedback vendor service leader to arrange require training
• Share official internal and external feedback of team and individuals
• Maintain regular contact with the relevant regional business and IT leaders to ensure services are aligned to their needs
• Ensure involvement of right stakeholders for major incidents communications and resolution on root cause fixes
• Ensure involvement of right stakeholders in pro-active communications regarding scheduled maintenance efforts, planned upgrades & system outages.
• Manage right expectations regarding service levels with stakeholders
• Recognize and acknowledge complaints and concerns
• Analyze recurring incidents and performance of existing systems, processes, people and ensure corrective actions are taken
• Continuously look for opportunities to make the functions’ processes and service delivery more efficient

MINIMUM EDUCATION/EXPERIENCE REQUIREMENTS

• University degree in IT or Engineering or commercially oriented discipline such as Finance, BA or related fields
• 5-10 years leadership experience in different business or IT functions thorough/extensive IT Knowledge
• 5 years experience in a global virtual Industry or IT environment
• 3-5 years management experience in different business or IT functions or programs/project or direct/indirect team lead
• 3-5 years relevant IT experience such as Infrastructure or end users services or IT security services

To perform business applications to maintain functional and operational availability for the business. This includes problem analysis and resolution, ensuring maximum uptime of business applications, handover of systems from development, and working proactively to improve the operational efficiency and reliability of the platform. This role is hands-on as well as requiring day-to-day operations of the application support and working closely with business users.

Job Description:

​Problem Resolution

• Reactive problem investigation, diagnosis & resolution
• Participate in post-mortem activities for any breaks in system availability
• Carry out root cause and trend analysis of problems and identify, and implement solutions to prevent repeat reoccurrence

Change Management

• Participate in change review meetings to review application development and infrastructure changes that impact applications

Application Management Standards

• Define and implement best practice operational standards (e.g. standardized monitoring, logging, escalation, scheduling).

Application Availability

• Work with the Infrastructure team to proactively improve application serviceability, reliability, and scalability

Product Evaluation & Implementation

• Work with the Infrastructure team to identify and implement new products that will increase operational robustness and efficiency

Product Evaluation & Implementation

• Review and amend technical documentation such as support and disaster recovery procedures to ensure that they are kept up to date

Performance Monitoring & Enhancement

• Work with the Infrastructure team to ensure that all relevant metrics for server performance and capacity are available
• Use metrics to maintain and enhance system performance

Requirements:

• Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma.
• At least 3 years of Application Support experience
• Ability to pick up new information quickly and to work independently
• A consistent attitude and respect for high-quality standards and maintains this despite competing pressures
• Excellent verbal and communication skills and ability to translate complex technical issues into plain English, easily digestible for customers and stakeholders
• A strong relationship builder who develops and maintains relationships to help attain targets. Able to share information across teams, business lines, and geographies
• Strong problem-solving background with a focus on ownership of issues and a commitment to resolving them
• Comfortable working in a fast-paced, customer-focused organization, undergoing changes. Flexible and able to adapt to new situations as the business demands
• Influential and able to persuade peers and stakeholders (at various levels) and thereby, overcome uncertainty to change and sustain support
• Innovative and able to create new ways of working, which are effective and easily accepted
• Occasional travel and on-call availability at all times
• Good analytical skills and ability to investigate the source of a problem across several different systems if required
• Track record of effecting application management changes within a global, high-availability environment
• Required Skill(s): Business Central, Navision, SQL