COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Corporate Communications and Marketing (OCCM).
• Finance and Procurement
  • Maintain governance of procurement and finance policies to ensure compliance and operational efficiency.
  • Manage the procurement process, including collaborating with project managers to request proposals, facilitate tender evaluations, appoint vendors, create purchase orders (POJs), and manage contracts.
  • Reconcile invoices with corresponding purchase orders and resolve any discrepancies or issues promptly.
  • Prepare and maintain accurate and up-to-date financial records.
  • Support and prepare budget forecast reports and budget phasing reports.
• HR and Administration
  • Manage all HR-related matters, including the recruitment, onboarding, and offboarding.
  • Organise team engagement initiatives to foster a positive working environment.
  • Maintain L&D training record and manage the welfare fund.
  • Maintain and manage the team's SharePoint site, ensuring efficient knowledge sharing and proper record-keeping.
  • Provide secretarial support, including coordinating meetings, preparing meeting notices and minutes, and disseminating documents as required.
  • Handle fixed asset management, including maintaining a list of assets, conducting biannual asset verification, and coordinating laptop replacements/updates with IITS.
  • Assist with the SMU Shop's annual stock-taking exercise.
• Brand & Marketing
  • Provide operational support for brand and marketing-related activities, such as granting access to the brand portal and ensuring smooth brand management operations.
  • Provide support in brand compliance requests.
  • Support the OCCM's Data Protection Officer (DPO) in relation to data protection practices within the CM function.
  • Assist in events organised by OCCM (e.g., Patron's Day, PDLS, HRH, PSOUs, CD, Commencement, etc.).

• Bachelor's degree in Business Administration, Marketing, or related fields.
• At least 6 years of relevant work experience.
• Familiar with procurement processes, contract management, and tendering procedures.
• Good knowledge of financial management, budgeting, and reporting processes.
• Understanding of branding and marketing principles e.g. brand consistency, content management and campaign execution.
• Strong organisational and time-management skills.
• Strong verbal and written communication skills to liaise with internal stakeholders (e.g. Procurement, Finance, HR, IITS) and external vendors.
• Meticulous with good financial acumen.
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), SharePoint, and familiarity with financial systems and procurement tools such as SAP, Prophix, Ariba, etc.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

What you'll be doing

• Acting as the central point of contact for the HOD, managing calls, emails, and visitors
• Coordinating meetings, events, and logistics, including sourcing faculty appreciation gifts and handling last-minute adjustments
• Supporting operations by organising and collating resident funding documents and maintaining up-to-date databases
• Generating reports, maintaining accurate records, and publishing updates or announcements for stakeholders
• Managing the department’s faculty and resident databases, web pages, and email groups to ensure smooth information flow
• Providing support for office requests, event planning, and ad-hoc administrative assignments

What we're looking for

• Diploma level and above from recognised institution
• At least 2 years' experience in an administrative or secretarial support role, preferably in the healthcare industry
• Strong organisational and time management skills with the ability to multitask
• Proficient in MS Office suite (Word, Excel, PowerPoint, Outlook)

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

a) 8.30am to 6.00pm (Monday to Friday) and
b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

Duties:

Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Front Desk Floater – Customer Service Associate
• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
• Proactive manage all front desk duties over the counter, phone and email
• Identify, profile and tier customers to the types of services that are relevant to their needs
• Ensure smooth customer transactions at all times and provide quality customer services
• Perform administrative duties, manage appointments and register customers
• Prepare room logistics and necessary materials
• Other duties as assigned by Team Lead and/or Branch Head

Requirements:

• Candidate with prior experience in outbound call preferred
• Candidate with prior experience in front desk management preferred
• Basic Computer knowledge (Microsoft Excel and Word)
• Have a pleasant disposition with a positive attitude
• Excellent in customer service delivery
• Organised, self-motivated, and result-oriented individual
• Demonstrate a sense of urgency and work well under pressure as an individual and in a team
• Good verbal & written communication and interpersonal skills
• GCE ‘O’ levels and above

To Apply:

Please submit your LATEST resumes to [email protected] with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

Job Responsibilities

• Transport clients to and from their home and the Centre daily.
• Ferry clients for outdoor trips and events.
• Ensure the safety of the clients during transportation.
• Assist the clients in boarding and alighting from the van.
• Ensure the van is kept clean and in good condition at all times.
• Report defects, damage and malfunction of the van.
• Build good rapport with clients’ carers.
• Assist with the Centre’s programmes and activities when required.
• Carry out any ad-hoc duties as and when assigned.

Requirements

• Possess Class 3 driving license.
• At least 3 years’ working experience as a van driver.
• 5 days work week.

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Support Interactive Panel Set up
• Any other task assign by Superior

About Validus

Founded in 2015 to address the unmet financing needs of SMEs, Validus is the leading all-in-one SME financing platform in Southeast Asia today, providing small businesses with faster and effortless one-stop financial solutions. Headquartered in Singapore, we’re present in 4 markets – Indonesia, Singapore, Thailand and Vietnam.

We’re on a mission to drive financial inclusion and prosperity for small businesses by leveraging data, AI and strategic partnerships to drive growth financing to under-served SMEs. To date, we have disbursed over USD 3.7 billion in loans to small businesses across the region. Validus is backed by top-tier VCs and strategic investors including leading banks from Japan and Korea.

In recognition of our innovation and contribution towards SME lending transformation, Validus has won several notable accolades, including 1st place (Singapore Financial Institution), 1st runner-up (Singapore FinTech), SFF Global Fintech Leader, Top 10 FinTech Leaders Awards, LinkedIn Top 15 Startups in Singapore, and more.

Job Description

● Ensure the smooth and effective running of company IT infrastructure which includes IT assets (laptops, desktops), wifi infrastructure, projectors, display screens, telephone lines etc.

● Perform installation, maintenance, and management of all computer hardware, software, workstation and printers.

● Maintain documentation on IT assets (inventor), subscriptions and licences

● GSuite management, IT contracts management and maintenance

● Housekeeping of asset conditions, asset user assignments

● Handle troubleshooting of IT problems, Gsuite account access and management

● To invoke problem escalation process to next level of support, engage vendors for assets servicing

Job Requirements

● Diploma or degree in Computer Sciences, Information Technology, or a related field

● Strong analytical and troubleshooting skills

● Has initiative, enthusiasm, and willingness to learn in a fluid and fast-paced environment

● Good interpersonal skills to interact effectively at all levels

● Good communication skills in English

ORIGINALS FURNITURE is a fast growing furniture retailer that prides itself on retailing unique and authentic home furniture and accessories.

Products are sourced globally and we have many unique shipments every month. Needless to say, it's an ambitious undertaking, and things around here are fast-paced and fun.

Every day is a good mix of friends, as well as new and returning clients. Everyone wears more than a few hats and knows how to tailor our shop's service to a particular client.

Training will be provided. Room for growth and progression.

ROLE

A Senior Client Advisor / Client Advisor contributes actively to the store sales and key indicators achievement. Providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. Also supporting the management team and colleagues, while consistently upholding our the company core values.

CORE RESPONSIBILITIES

• Provide an outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and authentic way, with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
• Adhere to all company policies and operational procedures and follow them

PROFILE

• A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, customer service or luxury hospitality
• Have personal taste and passion for interior design,
• Have a natural business mindset and an entrepreneurial spirit
• Open-minded and looking for a company valuing authenticity and excellence
• Strong team spirit to achieve common goals
• At ease with using tools and applications, learns fast with new technologies
• Motivation to work in a fast-paced environment, able to multitask & prioritize
• Proactive, enthusiastic, & with a problem-solving attitude
• Accuracy and attention to detail
• Ability to safely lift boxes of up to 15kgs
• Strong proficiency in written and spoken English

WORKING HOURS / LOCATION

• 5 Day Work Week ( Includes 1 weekend day )
• 10am -7pm
• 1 Bukit Batok Street 22, Singapore 659592

MW IT Pte Ltd is one of the best System Integrator company in Singapore. We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners.

What we do:

We drive our passion for harnessing technology.

We bring people and technology together.

We advance communities and transform industries.

We’re searching for a IT Desktop Support to be part of our diverse team of talent here at MW IT!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities:

* Provide Desktop Support services to users.

* This entails receiving, prioritizing, documenting, and actively addressing end-user help requests, as well as escalating incidents when necessary to uphold customer satisfaction and meet SLA expectations.

* Conduct troubleshooting for issues encountered by users.

* Carry out asset inventories.

* Facilitate technical escalations to third-party vendors or resolver groups when appropriate.

* Update incident records.

* Create and revise work instructions as needed.

* Document standards and procedures where applicable.

A little about you:

* Minimum ITE/Diploma graduate with at least one year of experience in desktop support.

* At least one year of experience with Microsoft Windows 10 and Microsoft Office 365.

* Proficient in spoken and written English.

* Hold at least one of the following certifications or their equivalents:

* Demonstrate knowledge in supporting workstations and related components.

* Strong verbal and written communication skills.

* Excellent coordination abilities.

* Capacity to prioritize tasks effectively and work with a sense of urgency.

* Communicate effectively with colleagues and management.

About MW IT Pte Ltd:

We aspire to create the extraordinary and impact millions of people every day.

We believe in establishing a talent-led delivery model that empowers our best individuals to lead, supported by the appropriate structure, processes, and tools to ensure the delivery of top-quality services to our clients.

We are committed to investing in your growth!

Exceptional achievements are seldom accomplished in isolation; therefore, we are committed to fostering a collaborative work environment that unites individuals with diverse skills and talents.

Job Description:

• Greet guests and attend to enquiries
• Visitor registration and scheduling appointments
• Provide administrative support to the department
• Assist pharmacists and senior pharmacy technicians in handling routine task in pharmacy administration
• Prepare statistics and reports for supervisors
• Any ad hoc duties as per assigned

Job Requirement:

• Minimum GCE O Level
• Can commit minimum 2- 3 months
• Training provided

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Responsibility:

1. Assist the sales team on any pre-sales inquiries

2. Provide professional technical support to our customers

3. Perform product testings to better understand our products

4. Provide trainings to both our internal staffs and our customers

5. Carry out professional after-sales support duties such as troubleshooting and warranty claim

Requirements:

· Diploma/Degree in n Information Technology/Computer Science, Electrical/Electronic or equivalent;

· Team player, fast learner, and able to work independent;

· Working experience in CCTV, Door Access and Solar products will be advantageous;

Other Information:

· 5 days work week (9:00~18:00, Mon~Fri)；

· Work location: Bukit Batok;

· Attractive salary package + Allowance;

· Position availability: Immediately;

Interested candidate feel free to WhatsApp at +65 87584857 or email resume to [email protected]

If you enjoy helping others and being part of an organization that makes a real difference, this is the place for you!

You’ll play a key role in ensuring our education center runs smoothly and efficiently, giving you the chance to directly support our mission.

About the Academy:

We are a social enterprise focused on igniting curiosity and fostering lifelong learning. Specializing in Phonics and Math, we are passionate about making education impactful and accessible. Our team creates a supportive community for students and their families, helping each learner grow academically and personally through innovative teaching methods.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Key Responsibilities:

• Handle inquiries about our Phonics and Math programmes, both in person and through online platforms
• Update the student attendance system and maintain accurate records
• Process school fees through our digital systems
• Upload weekly class photos and curriculum slides onto the online portal
• Assist in planning and organizing SkillsFuture training courses
• Maintain a welcoming, clean, and organized environment at the center

Working Hours:

• Mondays: 9:30 AM – 6:30 PM (Tuesdays: ½ Day, either AM or PM off)
• Fridays: 9:45 AM – 6:45 PM
• Saturdays & Sundays: 8:00 AM – 7:00 PM
• Off Days: Wednesdays and Thursdays

What You’ll Bring:

• A positive, proactive approach to customer service and operations
• Strong communication skills for interacting with parents, students, and staff
• Experience in customer service, particularly in educational settings, is a plus!
• Tech-savvy, comfortable managing online systems and processes
• Ability to multitask in a fast-paced environment

Why Join Us?

• Be part of a social enterprise that is shaping the future of education
• Enjoy a balanced 4½-day work week, giving you more time to recharge
• Grow with a supportive team that values your contributions

Apply Now!

If you're ready to shape young futures and grow your career with us, don't wait!

We review applications quickly, so seize this opportunity today!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR46056

Job Level: 3-9 years of relevant experience (L2/L3)

Location: Singapore

Job Objectives:

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities:

· Deliver a 1st class Production Support service to Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute to effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and user’s queries are resolved within SLA

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience, preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with a sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competence in Microsoft Excel, PowerPoint and Word documents

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer to your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume.

Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

Key Responsibilities:

• Provide both on-site and remote technical support for end-user devices (desktops, laptops, mobile devices, etc.).
• Troubleshoot and resolve hardware, software, and network-related issues efficiently.
• Manage and maintain network infrastructure, including routers, switches, firewalls, and other networking equipment.
• Perform regular system and network monitoring to ensure uptime, stability, and security.
• Document technical processes and prepare detailed reports on technical incidents.
• Travel between customer locations as required to provide on-site support and troubleshooting.
• Participate in client platform implementation or upgrade projects as assigned.
• Follow up with vendors for hardware replacements and maintenance.

Requirements:

• Proven experience in end-user computing (EUC) support and network administration.
• Strong knowledge of operating systems including Windows, macOS, and Linux.
• Familiarity with networking technologies (LAN, WAN, VPN) and troubleshooting tools.
• Hands-on experience with Microsoft 365, SharePoint, OneDrive, and Microsoft Active Directory.
• Excellent problem-solving skills with the ability to work independently and manage multiple tasks.
• Strong communication skills and the ability to document processes and technical issues clearly.
• A proactive, independent, and results-oriented approach with a "can-do" attitude.
• Willingness to travel to customer sites as required.

Preferred Qualifications:

• Experience in hardware lifecycle management, including vendor coordination for replacements.
• Certifications in relevant IT/networking fields (CompTIA Network+, CCNA, etc.) are a plus.

Are you organized, detail-oriented, and ready to support a dynamic team? As part of our team, you’ll play a key role in ensuring smooth administrative operations and supporting our training processes. Your responsibilities will include:

• Managing essential documentation and administrative tasks.
• Coordinating trainer schedules, assisting with audits, and uploading examination results on our online portal.
• Tackling a variety of additional administrative tasks as assigned by your supervisor, keeping every day fresh and engaging.

Job Requirements

We’re looking for someone who brings:

• A minimum qualification of GCE 'N' Level or higher.
• Strong MS Office skills to get things done efficiently.
• Experience in purchasing (this is a plus!).

If you're proactive and enjoy working in a supportive role, we’d love to hear from you!

OVERVIEW:

Sportradar is the leading global provider of sports betting and sports entertainment products and services. Since 2001, we have occupied a unique position at the intersection of the sports, media and betting industries; providing sports federations, news media, consumer platforms and sports betting operators with a range of solutions to help grow their business.

THE CHALLENGE

• Provide administrative support to the sales team by creating and managing sales opportunities.
• Assist in the preparation and follow-up of sales contracts.
• Collaborate with the sales team to develop and maintain customer relationships.
• Handle customer inquiries and provide product information.
• Coordinate with other departments such as products, finance, compliance and technical support to ensure smooth sales processes.
• Stay updated on product knowledge and industry trends to provide effective support to the sales team.

YOUR PROFILE

• Excellent proficiency in spoken and written English and Chinese.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and CRM software.
• Excellent organizational and time-management abilities.
• Ability to work effectively in a fast-paced environment and multitask.
• Attention to detail and problem-solving skills.

**Location:** Hillview Terrace, Singapore

**Job Description:**

Are you tech-savvy and eager to learn? We’re looking for an IT Support Assistant to help with our daily operations. This is a fantastic entry-level opportunity for someone who is interested in developing their skills in information technology while contributing to a positive learning atmosphere.

**Key Responsibilities:**

- Assist in maintaining and troubleshooting computer systems and equipment.

- Provide technical support with software and hardware issues.

- Help set up and maintain audio-visual equipment.

- Support daily IT operations.

- Collaborate with the IT team to ensure all IT technology is functioning.

**Qualifications:**

- A genuine interest in technology and a desire to learn.

- Ability to work well in a team-oriented environment.

- Problem-solving mindset and willingness to tackle new challenges.

**No Experience Required!**

We believe in nurturing talent and are happy to provide on-the-job training. If you have a passion for technology and a willingness to learn, we encourage you to apply!

**Why Join Us?**

- Work in a dynamic and supportive environment where your contributions matter.

- Gain valuable hands-on experience in IT support.

- Opportunity for growth and development.

Sales Support

Xin Yuan Fei Edu Hub is looking for Sales Support to support the Sales team and assist potential clients in addressing and resolving any concerns they may have.

Job Description:

• Respond to enquiries (Wechat, telephone, email & walk-in) providing advice when necessary to prospective clients, ensuring that the Company provides all applicant with the relevant and accurate information.
• Attend to agents/parents to promote and market Company services, establish sales network and develop sales strategies.
• Assist students/parents on administrative matters relating to student admission to school (MoE or International)
• Accompany clients to statutory board, student admission requirements, etc.
• Plan & participating in visitation to schools by prospective clients including school staff liaison and relating matters
• Attend briefing/ subject sharing/ training sessions as mandated by the Company and/or its related corporations
• Assisting in other ad-hoc duties if required

Requirements:

• Diploma or Bachelor’s Degree holder with an interest in the education industry
• Proficient in Microsoft Office
• Excellent communication & interpersonal skills
• Ability to engage with customers via various channels
• Ability to engage and work as a team
• Bilingual in English & Mandarin to liaise with Chinese clients who can converse in Mandarin only

Responsibilities:

• Provide administrative support to the sales team by creating and managing sales opportunities.
• Assist in the preparation and follow-up of sales contracts.
• Collaborate with the sales team to develop and maintain customer relationships.
• Handle customer inquiries and provide product information.
• Coordinate with other departments such as products, finance, compliance and technical support to ensure smooth sales processes.
• Stay updated on product knowledge and industry trends to provide effective support to the sales team.

Job Summary

We are seeking a detail-oriented Data Analyst to support daily operational reporting, data extraction for various business needs, and audit-related tasks. This role is integral to ensuring data accuracy, providing actionable insights, and supporting compliance within our credit card operations. The ideal candidate should have a strong analytical background, experience with SQL, and an understanding of financial data relevant to the credit card industry.

Responsibilities

1.Daily Operational Reporting

• Generate, review, and distribute daily, weekly, and monthly reports related to credit card transaction volumes, financial performance, and other OKRs.
• Ensure the accuracy, reliability, and timeliness of all reporting outputs.
• Collaborate with different departments to customize reports to meet operational needs.

2. Data Extraction for Business Operations

• Use SQL or other query tools to extract data as needed for ad-hoc analysis,performance tracking, and business operations.
• Work with cross-functional teams to understand data needs, design queries, and ensure data integrity.
• Identify data trends and provide recommendations based on analysis.

3. Audit and Compliance Support

• Support internal and external audit activities by retrieving and validating required datasets.
• Document data sources, extraction methodologies, and calculations to ensure data transparency.
• Collaborate with compliance and risk management teams to ensure data reporting aligns with regulatory requirements.

4. Data Management and Quality Assurance

• Conduct regular quality checks on datasets and reports to ensure consistency andaccuracy.
• Participate in data cleansing and enrichment initiatives to improve data quality.
• Maintain data documentation and ensure adherence to data governance policies.

5. Continuous Improvement

• Identify opportunities to automate data processes and reporting workflows.
• Develop and enhance analytical tools and dashboards to support decision-making.
• Stay updated on industry trends and best practices in data analytics for financial services.

Qualifications

• Bachelor’s degree in Data Science, Finance, Economics, Statistics, or a related field.
• Proven experience as a Data Analyst, preferably within the financial or credit card industry.
• Proficiency in SQL and experience with data visualization tools (e.g., Tableau, Power BI)
• Strong analytical and problem-solving skills with a keen eye for detail.
• Familiarity with audit processes and regulatory compliance requirements.
• Ability to communicate insights effectively to both technical and non-technical stakeholders.

Preferred Skills

• Knowledge of data warehousing and ETL processes.
• Understanding of credit card operations and financial transaction data.
• Experience with statistical tools (e.g., Python, R) is a plus.

Responsibilities

· Acquire new Chinese book titles

· Responsible for full editorial process from commissioning, manuscript submission to publication

· Perform desk editing and project management for books and journals

• Maintain positive collaborative relationship with all stakeholders

· Provide secretarial support to Chairman

· Handle all Chinese correspondences (emails, phone calls) for Chairman

· Coordinate meetings, appointments, events relating to Chinese Associations and Societies, including setting venues where necessary

· Provide Chinese to English translation and vice versa when required

· Any ad hoc duties when required by the Management.

Requirements

• Good university degree preferably in Chinese studies or in any field.
• Strong organizational skills, meticulous, self-initiative, able to handle multiple priorities.

· Effectively bilingual in English and Mandarin to liaise with Mandarin-speaking associates and stakeholders.

· Ability to work independently and as a team player in a dynamic, international environment.

· Excellent interpersonal and communication skills.

· Must have initiative, creativity, and a keen eye for detail.

• Maintain confidentiality of sensitive information and prioritize tasks effectively.

· Prior experience in publishing will be given preference.

Potential candidates who meet our requirements may apply with a cover letter and full resume stating your current and expected salaries, availability and contact details to [email protected]

Only shortlisted candidates will be notified.

Position Overview:

As a Client Outreach & Support Specialist, you will be pivotal in expanding our family law practice by identifying potential clients, fostering meaningful connections, and offering empathetic support. This role requires a unique blend of client acquisition expertise, counseling skills, and an understanding of the family law landscape. You will actively seek out and engage with individuals or groups in need of our services, using both a sales-oriented approach and a supportive, client-centered mindset to guide people toward essential legal assistance.

Key Responsibilities:

• Develop and implement outreach strategies to connect with clients needing family law services.
• Engage in community-based sales efforts to identify and build relationships with individuals or organizations who may benefit from our services.
• Provide initial support and empathetic listening to clients, understanding their needs and sensitively guiding them toward suitable services.
• Partner with community organizations, counseling centers, and support groups to build a referral network.
• Work closely with the marketing team to develop campaigns that balance outreach and client care.
• Meet and exceed monthly and quarterly targets for new client acquisition, tracking outreach success and engagement metrics.
• Maintain a comprehensive pipeline of leads, providing regular reports and analyses of client engagement.

Qualifications:

• Proven experience in client engagement, sales, or community outreach, ideally within legal, social services, or professional counseling environments.
• A strong understanding of family law or a willingness to learn the unique needs of clients in this area.
• Compassionate counseling skills, with the ability to handle sensitive conversations with empathy and discretion.
• Exceptional communication and relationship-building skills, capable of engaging clients with warmth while meeting acquisition targets.
• Goal-oriented, self-driven, and able to work both independently and within a collaborative team.
• Ability to maintain confidentiality and handle sensitive information with integrity.

What We Offer:

• Competitive salary with performance-based incentives.
• A supportive, collaborative work environment dedicated to making a difference.
• Opportunities for professional growth within a respected firm.
• The chance to impact clients’ lives by providing crucial legal and emotional support.

Application Process:

If you are a results-driven professional with skills in both outreach and client counseling, and a passion for supporting families through family law, we encourage you to apply. Please send your resume and a brief cover letter detailing your relevant experience to [email protected].

Join our team and help us reach those in need of compassionate, dedicated legal support. Together, we can provide meaningful assistance to families in challenging times.

This description blends sales acumen with counseling expertise, ideal for candidates who can handle both client outreach and initial support with empathy and professionalism.

Role:Applications Support

JD:

• Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.
• Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.
• Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.
• Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.
• Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.
• Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.
• Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.
• Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
• Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Requirements:

• Strong analytical and problem-solving skills
• Possess positive work attitude, self-motivated in a highly demanding environment
• Excellent communication skills
• Able to work collaboratively with a diverse group of stakeholders
• Experience with application support tools and technologies
• Good understanding of software development and maintenance processes