COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide. In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

RESPONSIBILITIES

Provide administrative support to the Service Point:

Front Desk Operations:

• Greet and attend to public walk-in. This may include administering visitor logbook and badges, notifying relevant colleagues or re-directing public to appropriate resources
• Answer, screen and route incoming phone calls to relevant parties, taking down phone messages, checking of incoming phone messages and emails
• Attend to enquiries and feedback and where necessary, consult manager/supervisor on appropriate response or follow-up
• Handle courier/express mail services upon request, mailing of letters, checking of mailbox and dissemination of mail to relevant parties.

Facility Management:

• Ensure reception and meeting rooms readiness/cleanliness at start and end of the day
• Ensure upkeep, cleanliness and maintenance of the facilities. This includes liaising with vendors on maintenance matters, upkeep of first aid supplies and fire-fighting equipment
• Plan and conduct workplace safety exercises (e.g. fire drills) in accordance with safety guidelines and regulations

Programme and Data Administration:

• Work with relevant programme managers for back-end programme administration and implementation coordination and support
• Upkeep of relevant databases within the Service Point, including the use of shared IT platforms for centralised depository of documents
• Support in collation of data and statistics for programme and services reporting and publication content generation
• Assist in implementation of personal data protection policies and measures in daily operations.

Library Management

• Scan books and categorize them accordingly.
• Administer and track the check-out and check-in.

Minimum 'O' levels.

Requirements:

• At least 1-2 years of relevant experience
• Strong administrative skills
• Good customer service orientation
• Good communication skills, both oral and written
• Proficient in MS Office/Office 365

Working Hours:

Mondays, Tuesdays & Thursdays; 9am to 6pm (including once a week; 12pm to 9pm)

Location: Eunos

Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.

Position Summary

The IT Technical Support position will perform a variety of duties related to providing IT support to our users, offices, and vessels. The role also provides a high level of IT technical support and assistance to other functions within the larger IT team. The role involves installation, configuration and maintenance of computer hardware, software, systems, networks, mobile devices, printers, scanners, troubleshooting and resolving computer hardware and software faults, managing inventory, creating user manuals, process documentation and administration / maintenance of the Active Directory and Office 365.

Major Responsibilities

· Monitors and responds to system, communications, and client problems via our Zendesk ticketing system.

· Provides maintenance and general day-to-day running of the helpdesk system – Zendesk.

· Takes ownership of multiple different IT tools/applications, providing full setup/configuration/support.

· Deals with walk-up requests and ticket/call escalations from third-party first line support.

· Inputs issues and resolutions of problems into Zendesk with adherence to best-of-class ticket fundamentals.

· Adheres to the employee onboarding/employee status changes/terminations (SAF) process and is responsible for the completion of all requirements for new hires, role changes and account terminations.

· Work with the Manager, Vessel IT Systems and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.

· Maintains local office IT equipment setup, managing spares and pro-actively refreshing hardware as required.

· Installs, configures, modifies, and tests computer hardware such as workstations, printers, and other equipment such scanners, switches, network cards; installs and test software according to established procedures.

· Setup and installation of server operating systems and associated hardware related to both shore and vessel environments.

· Performs Active Directory functions such as user network access permission, AD account administration, workstation administration, and other AD administrative functions.

· Performs Office 365/Azure administrative functions, including Teams and SharePoint setup and configuration.

· Communicates with external vendors and partners regarding maintenance and incident support by performing duties such as problem escalation, remote support calls, and troubleshooting where applicable.

· Creates and maintains technical documentation (user guides, how-to documents, local configuration information etc.).

· Participates in the second level on-call rotation, providing evening and weekend support whether in the office or remotely when required.

· Provides support for conferences including audio and visual setups.

· Provides IT Orientations and delivers IT related training for users.

· Undertakes self-study to improve technical knowledge and keep current with new and upcoming technologies.

· Leads or assists on IT projects and other duties as assigned.

· Travels to other offices or vessels as required for operational support, upgrades, implementations, and projects.

Requirements (Knowledge, Skills & Abilities)

· Experience in a 2nd line support role supporting larger user bases (200+ users).

· Experience within 2nd line role related to support/networking/servers.

· Strong communication skills.

· Strong customer service approach and team player.

Preferred

· Relevant professional qualifications (Cisco/Microsoft).

· Experience with VSAT systems with respect to vessel comms equipment.

Responsibility

• Attend to walk in, phone call, and email enquiries
• Issue quotation and meet customer to get project briefing and give material samples
• Develop, manage and build relationships with major trade distributers
• Conduct cold calls and other marketing strategies to generate new accounts
• Attend mock up presentations
• Liaise with local and oversees suppliers
• Achieve sales targets
• Help with general sales support duties such as doing powerpoint presentations and house keeping of materials library.

Requirements:

• Team player and able to work independently

Job Description

• Provide onsite support at client’s premise, remote support by phone and email, and standby support;
• Meet service level expectations by responding promptly to clients’ incident tickets and liaising with internal team to close the tickets;
• Install and configure hardware, IOT devices and software;
• Troubleshoot hardware and software problems, including network and security issues;
• Monitor server health and perform maintenance and tuning on Windows server and MS SQL server;
• Comply with all applicable company product/project development and release processes;
• To assist in any other work as required by the company.

Job Requirement

• Diploma / Degree in IT, Computer Engineering or equivalent
• Fresh graduates are welcome to apply. Candidates with working experience will be advantage;
• Able to understand and write SQL scripts;
• Practical experience with Windows server, MS SQL, enterprise network, enterprise security, HA;
• Practical experience with healthcare IT will be advantages;
• Strong interest in IT and customer service;
• Good interpersonal, communication (written and oral in English), and troubleshooting skills;
• Experience in healthcare IT, MS SQL scripts, ASP.NET, enterprise network and security, HA;
• Member of our IT support team to provide technical support to our clients;
• Keen to learn, hardworking, disciplined, and responsible.

Duties and Responsibilities

• Support and administer network and applications including troubleshooting on any technical issues remotely and/or on-site
• Evaluate causes, implications of problems, ascertain glitches and identify possible solution options
• Monitor and maintain proper inventory of hardware and software licenses
• Support and administer outlets CCTVs, POS system, receipt printers, routers, etc
• Compile and prepare reports regularly
• Travel to stores for support when needed
• Setting up, managing and maintaining IT-related equipment for new workstations or stores
• Update and maintain Policy & Procedures for the IT Department
• Keep updated with latest technology and security risks
• Any other IT adhoc duties that may be assigned from time-to-time

Personality and Competencies/Skills

• Meticulous and organised
• Able to multi task and able to work under pressure in a fast-paced environment
• Team player, able to work independently with minimal supervision
• Good communication and interpersonal skills

Experience and Qualifications

• Diploma/Degree in IT or related field
• Minimum 2 years of working experience as an IT personnel or related industry

Job Description:

To assist the Sales Department to generate quotation

Perform Sales admin Duties

Handle any sales enquires

Any other task required by the company

Job Requirements :

Diploma in Electrical / Intelligent Building / Mechatronic

Fresh Graduate may also apply.

Basic Computer Knowledge

Training will be provided

Applicant with experience in construction industry - Fire protection will be an advantage

Key Responsibilities

• Partner with GTO Retail & Channels T&O (GRCTO) teams to identify the pipeline of new initiatives and project notations.
• Organize and track the pipeline, capturing data on readiness for approval and other relevant data.
• Ensure there is an aligned pipeline view across GRCTO and GTO COO Office.
• Maintain and update GRCTO projects approval data and dashboard.
• Partner with GTO COO Office and Delivery Teams to organize and track in-flight projects.
• Prepare the weekly Management dashboard for projects – Pipeline, In-Flight Projects and Projects Target Delivery view.
• Prepare the agenda and partner GRCTO teams for content for the weekly Pipeline Deck Review cadence.
• Organize the provision of the current pipeline decks for review by the GRCTO leadership.
• Support the Pipeline education & training needs for the GRCTO teams.
• Understand the Projects Data Reconciliation (timesheets, investment amounts etc), Project Quality & Process Adherence checks/reports, and prepare the action dashboard for GRCTO teams.
• Support special initiatives, management and governance forums & workshops that may arise.

Qualifications and Skills Required

• Bachelor’s Degree, with demonstrated working experience in a similar role in Financial Services.
• Solid organizational skills including a methodical approach to planning & process, attention to detail and accuracy.
• Good sense of risk & issue management, and escalation management.
• Able to produce structured and effective presentations.
• Proficient in creating presentations using the Microsoft suite of software.
• Able to handle multiple priorities, maintain standards and deliver with quality under tight timeframes & pressure.
• Highly self-motivated, autonomous & pro-active, and a collaborator & team-player with flexibility to take on special initiatives that may arise.
• Excellent written and verbal communication skills.
• Comfortable with engaging senior management.

Key Responsibilities

• Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access.
• Work closely with hiring/line managers to manage the on boarding and off boarding of staff.
• Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.
• Other improvements and automation initiatives to improve existing process and functions.
• PPM management and reporting.
• Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension.
• Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.
• Support other operational resources managing Reporting & Analytics deliverables.
• Manage and support floor logistics.
• Maintain seating plans for GIPS occupied floors.
• End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments.
• Ensure process documents are organized, updated and maintained on sharepoints or shared folders.
• Support with transformation initiatives when required.
• Support employee engagement initiatives, eg. training and special projects/assignments.

Key Requirements (Must Have)

• Proficient in Microsoft Excel with VLOOKUP and running macros.
• Familiarity with vendor and invoice management processes.
• Proficient in using PowerPoint for creating presentations and reports.
• Independent, proactive and self-starter with excellent interpersonal and communication skills.
• Strong analytical and good problem solving skills.
• Ability to work in a fast-paced and team-oriented environment.
• Strong written and oral communication skills.
• Organized, methodical and detailed.
• Able to multitask and handle multiple priorities.
• Able to work independently and in a team.
• Dedicated and hardworking with high degree of accountability and integrity.
• Good follow up in tracking updates from various parties for closure on a week to week basis.
• Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.
• Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.
• Responsible and takes pride in meeting deadlines.

Desired Skills: (Good to have)

• Experience working on SharePoint Page Design and SharePoint Workflow creation.
• Experience creating reports using data dumps/extracts from SharePoint.
• Previous work experience in on boarding and off boarding.
• Previous work experience in audit, risk and compliance work.

Job Description

Manage Marine Service matters for Southeast Asia markets, enhance service standards and implement 3S Policy together with Unit Sales and Parts. Provide quick response to market and serve as linking bridge between YMC HQ and market.

Job Duties & Responsibilities

• Assist superiors to achieve set objectives.
• Liaise and communicate regularly with Distributors, Yamaha Motor Distribution Singapore Pte Ltd (YDS) dealers and Yamaha Motor Co., Ltd. (YMC). Make monthly reports to superior and YMC.
• Strengthen Service Network. (3S and Service Standard)
• Continual education and training for distributors/dealers
• Support distributors in their service activities including onsite field service
• Support workshop setup
• Assist and follow up distributors’ product registration status
• Technical support for Distributors and YDS Dealers
• Support distributors and YDS dealers for technical inquiries
• MI (Market Information) processing
• Prepare & issue Technical Bulletin for YDS dealers
• Manage product registration & warranty administration
• Management of distributors’ & YDS dealers product registration
• Warranty administration for YDS dealers
• Any ad-hoc responsibilities assigned by superiors

Job Requirements

• Diploma/ITC in Automotive/Mechanical/Marine engineering or equivalent
• At least 3 years Technical Service in Automotive/Marine Engineering
• PC literacy
• Proficient in MS Office skills
• Good oral and written communication skills in English and Mandarin (to communicate with overseas customers)
• Resourceful team player and yet able to work independently
• Able to travel and passion in marine industry

This position will start off as 12 months contract.

Location:
Great Eastern Office, at Eunos

Responsibilities:

Assist and support the New Business administrative team on daily operations / processing.

• Registration of new proposal submissions into system.

• Process policy amendment requests coming from daily inflow of documents received.

• Processing incoming New Business applications workflow .

• Sending of emails to intermediaries (GE Life Planners / OCBC Sales Reps), informing of outstanding requirements / actions for assessment and policy inception.

• Manning the NBU counter, attending to intermediaries’ enquiries and acknowledgement on submission of new business documents (on rotational basis).

• Attending to email enquiries / requests coming from intermediaries.

• Assist on policy premium billings / refunds and despatch matters.

• Coordinate and collaborate with intermediaries and internal stakeholders to ensure daily work issues are resolved to provide appropriate and timely services to customers.

• Other duties include (but not limited to), back-up duties during team member’s absence and other ad hoc tasks as assigned by supervisors.

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company; and

• Highlights any potential concerns /risks and proactively shares best risk management practices.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3500

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Job Responsibilities:

• Provide administrative support & reception duties to ensure smooth operations of the general office
• Receptionist duties such as attend to phone calls, greet walk-in guests, collect daily incoming mails
• Stationery inventory management
• Liaise with vendor on the ordering of name cards, paper bags, gifts, first aid kit and etc.
• Liaise with IT vendor for any software/ hardware issues
• Provide administrative support for the onboarding of new employee
• Assist in HR administrative matters
• General housekeeping
• Any other duties as assigned from time to time.
• Assist with the arranging of courier drivers' schedule
• Any ad hoc duties assigned

Job Requirements:

• Candidate must possess at least a Secondary School/"O" Level, Diploma,
• Good interpersonal skills with initiative and teamwork
• Possesses good customer service skills
• Candidates without experience are welcome to apply

JOB TITLE: FOUNDATION ENGLISH SUPPORT TEACHER (EAL)

Links to: Director of Inclusion

WHO ARE WE?

Nexus is an empowering, evidence-based, learning-focused community. We strive to create an honest, open and innovative community with our learners at our centre, in collaboration with our parents and peers. We believe that we have something unique and special here, we are proud to be different in the way we work; and how we teach and learn.

At Nexus, each member of staff is valued and recognised as an unique individual collaborating as part of a supportive community, to elevate one another with innovative ideas. Our strategies emerge from the collective positive mindsets of our colleagues. You will experience high levels of ownership and empowerment in your role.

WHO ARE WE LOOKING FOR?

We are seeking an inspirational, experienced and highly motivated teacher of English as an Additional Language to join our Foundational English Support team. If you are keen to lay the foundations for a small group of English language learners as part of an immersive English language programme and are passionate, creative and dynamic, we want to hear from you!

JOB DESCRIPTION

The successful candidate will deliver English in a small group to Years 3-4, Years 5-6 or Years 7 or 8. They will support their learners in acquiring English proficiency in the four skills. It is an expectation that the candidate will employ inclusive practices which facilitate access to our dynamic curriculum, enable student agency and promote student wellbeing. Inquiry-based teaching strategies will be used to create positive learning environments that motivate and challenge all learners to become self-regulated, life-long learners and leaders.

ROLE AND RESPONSIBILITIES

Employing effective pedagogy that enables children to become successful and self-regulated learners who achieve personal excellence by:

• Building learning-focused relationships
• Using assessment information to monitor learners and plan progression
• Using appropriate assessment tools for formative and summative assessment
• Providing high quality scaffolding and feedback to learners
• Encouraging learners to reflect on their learning
• Involving parents in their children’s learning through learner-led conferences and regular parent – teacher dialogue
• Employing and integrating ICT as a tool that improves children’s learning and assists learners to solve authentic problems related to “real-world” problems or issues
• Involvement in whole school events and activities as required
• Model the skills and attitudes of a global citizen, through presentation, personal and professional conduct
• Proactively safeguarding our learners
• Working with learners as a homeroom tutor as assigned

QUALIFICATIONS AND SKILLS

• A relevant degree
• A teaching qualification (or equivalent)
• CELTA or TESOL qualification (preferred)
• Evidence of continued relevant professional development
• Experience in teaching learners with diverse needs
• At least 2 years of relevant experience in an international school environment where the school curriculum focused on PYP, MYP, IBDP and/or UK (preferred)

Nexus International School (Singapore) is committed to the safety and wellbeing of our children and families. Nexus endorses the Convention on the Rights of the Child, which Singapore ratified on 11 December 2008, and establishes a clear policy and guidelines to protect our learners from maltreatment by any person or persons who come in contact with them in any environment.

Nexus International School (Singapore) is an equal opportunity employer. We respect and seek to empower each individual and value the diverse cultures, perspectives, skills and experiences within our school.

Whilst every effort has been made to explain the main duties and responsibilities, the role may be revised from time to time.

Interested candidates may apply via https://careers.taylors.edu.my/job-invite/3299/

Job Description

• Providing administrative support;
• Filing of maintenance documents and updating of maintenance database;
• Manning the maintenance helpline and ensuring all issues and complaints are promptly attended and responded to;
• Planning of maintenance schedules for teams;
• Directing maintenance requests to maintenance IC and coordinating with clients and the maintenance team on servicing requests;
• Assist in the preparation of contracts and quotations for maintenance services and works to clients.
• Responsible for sending out survey forms and compiling results.

Requirements

• Minimum “O” Levels.
• Basic computer knowledge like word and excel.
• Possesses good customer relationship management skills, quick-thinking and responsible.

Job Responsibilities:

• Front line support via telephone and emails
• Ensure all issues are attended to efficiently
• Manage customers requests and enquiries in a professional and timely manner
• Liaise with vendor on all hosting matters
• Basic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
• Performs miscellaneous job-related duties as assigned.
• Purchase/Renew of domains
• Able to perform administrative duties
• Installation and maintenance of both computer hardware and software applications
• Maintenance of internal network infrastructure (Site Office) and troubleshooting including WAN, LAN and WIFI issues
• Maintaining our servers

Required Skills

What you will do in this role:

• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Relevant experience in supporting IT related duties
• Outstanding customer service skills and a dedication to the customer service experience.
• Knowledge of FTP, DNS and cPanel preferred.
• Knowledge of Linux, Window, Microsoft Office, Git, AWS, Google Cloud
• Ability to multitask and meet specific goals set by supervisors and management.
• Experience with documenting procedures.
• Ability to troubleshoot basic web hosting and technical procedures as needed.
• Proven analytical and problem solving skills.
• NITEC/ Diploma in Computer Science, Information Technology or equivalent

Job Responsibilities

• Respond to IT requests from all emails, portal, and telephone within the agreed targets.

• Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.

• Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times.

• Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.

• Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.

• Provide basic PC installations and configuration tasks.

Job Requirement

• 2-3 years working experience in a computer related support or and IT operational environment.

• One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10/11).

• Good written and communication skills in English.

• Good interpersonal skills, with a focus on listening and questioning skills.

• Good problem-solving abilities and ability to work under own initiative.

• Maintain adequate knowledge of operating systems and application software.

• Experience with configuring and supporting any version of Windows Desktop (7, 8,10,11).

• Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365.

• Some basis experience with supporting physical networking is desirable but not essential.

• Singaporean or Singapore PR is preferred.

Work Environment

• Office environment
• Must be able to work at customer’s site based on the assigned project deployments
• Work-life balance
• Flexible working arrangement
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Salary Range : $2800 to $3500 with mobile reimbursement claim max up to $80 and Corporate Grab transport account for travelling related to work purposes. There will be a 12 months' Service Commitment Bonus equivalent of 1 month salary.

Job Responsibilities

· Engaged in sizing, calculation, design layout, quantities and estimation based on drawings.

· Provide technical support to Sales team.

· Preparation of quotation and technical proposal.

· Prepare drawings and other technical submittals.

· Attend meetings with consultants, engineers and clients.

· On-site troubleshooting/servicing work, resolving technical & engineering aspects, and Testing & Commissioning.

· Any ad-hoc task as assigned by the Management from time to time

Job Requirements

· Preferably with electrical or electronic knowledge

· Knowledge of AutoCAD.

Job Responsibilities:

• Manage accident reporting.
• Liaised with insurance company pertaining motor claims/accident reporting.
• Study vehicle repair history and inform superior of any abnormalities or repeated complaints.
• Conduct vehicle checking for body and paintwork repairs.
• Administration duties for costing, claims and vehicle history.
• Other adhoc duties as and when assigned.

Job Requirements:

• Class 3 Driving License
• Good Communication Skills
• Customer Oriented
• Hardworking
• Experience in doing motor claims in workshop would be an added advantage

Working Hours:

• Mondays to Fridays - 0800hrs to 1730hrs
• Alternate Saturdays - 0800hrs to 1200hrs

Responsibilities:

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend frequent online/ offline product trainings arranged by vendors

Requirements:

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Ready for dynamic and fast-paced environment
• Strong phone presence, interpersonal & customer service oriented
• Excited about the opportunity to develop consultative sales skills and aiding team to meet monthly targets
• Enjoying interacting and communicating with people, and maintain good rapport with our IT Business Partners
• Proficient in MS Office

You will be supporting the sales team in all aspect of the sales processing till completion.

Job Responsibilities

· Coordinate with customers and provide sales support to the sales team

· Prepare and Submit Quotations to Customers and handle the processing of the sales orders

· Assist the sales team in the processing of new customers, updating customer records in the company database

· Collect data to create informative sales presentations

· Organize sales presentations and ensure that all sales presentation materials are prepared prior to deadlines

· Assist in the preparation and organizing of promotional material or events/exhibitions

· Assist the sales team in sales collection

· Inform clients of unforeseen delays or problems

· Monitor the team's project progress

· Any ad-hoc duties assigned (in relation to sales)

Requirements:

· Candidates must possess at least an ‘O' level or above or equivalent in any field

· Those with some technical knowledge preferred

· Minimum 2 years of work experience

· Effective communication and writing skills

· Strong knowledge of MS Office suite

· Customer-centered focus and able to work independently

· Motivated and highly-adaptable

Location : Tai Seng, Hybrid work arrangement

We are currently in search of a Desktop Support Engineer to provide technical assistance to our clients. Your primary responsibilities will revolve around the installation, upgrading, and troubleshooting of hardware and software systems.

If you possess a solid comprehension of computer systems and derive satisfaction from aiding end users, we encourage you to apply. This role necessitates a problem-solving mindset and the capacity to offer clear technical guidance. Proficiency in remote troubleshooting techniques is also vital.

Ultimately, your objective will be to ensure prompt and accurate customer service, thereby elevating client satisfaction.

Primary Responsibilities:

- Addressing user tickets concerning hardware, software, and networking issues

- Assisting users in the installation of applications and computer peripherals

- Employing targeted questioning techniques to effectively diagnose problems

- Handling user inquiries related to hardware, software, and networking

- Providing users with straightforward, step-by-step instructions

- Conducting remote troubleshooting as necessary

- Experimenting with alternative approaches until issues are resolved

- Customizing desktop applications to meet user requirements

- Recording technical problems and their solutions

- Escalating unresolved issues to higher-level support personnel

- Following up with clients to verify system functionality

- Reporting customer feedback and potential product requests

- Contributing to the development of technical documentation and manuals

Technical & Behavioural Competencies

Technical (Must possess)

• Competent level of expertise in ORACLE PL/SQL.
• Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands
• Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications.
• Technical (Advantage)
• Experience working with various technologies and tools e.g. Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.
• Good understanding of Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP, etc.
• ITSM tool: ServiceNow
• Database performance & SQL tuning experience is a plus.
• Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.
• Functional
• Good knowledge on Supply Chain and Trade Finance.
• Understanding and experience in ITIL concepts.
• Possess good analytical, problem-solving skills and self-motivated
• Behavioural
• Good team player with strong analytical, communication and interpersonal skills.
• Results and client oriented.
• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
• Flexible to work in shift, weekend or public holiday and on-call support.
• Specific Qualifications (if required)

Roles & Responsibilities

• Be a team member of L2 Production Support team located across Singapore, Hong Kong and India to ensure 24 * 7 worldwide production support.
• Provide worldwide application production support for Supply Chain and regional support for Trade Finance systems within Asia Pacific.
• Independently debug and propose resolution/work-around for complex production issues.
• Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
• Coordinate across various teams to effectively manage production issues and maintenance activities.
• Respond to User Requests, Incidents and follow up on Problems in a timely manner.
• Ensure issues are reported, tracked, followed up and escalated timely.
• Resolve or coordinate the resolution of issues with other internal teams and / or vendor.
• Coordinate and follow up with Application Development teams to ensure permanent fix is prioritized, planned, and delivered.
• Communicate and provide status updates on issues to business users, management team and other stakeholders.
• Contribute to preventive system monitoring and alerting, where appropriate.
• Support Change Management process and application releases.
• Plan and Support Disaster Recovery Test, Live Play and Business Continuity activities.
• Support IT Security activities e.g. health checks after security patches.
• Support End-of-Day and End-of-Month overnight batch runs.
• Perform and coordinate regular maintenance activities.
• Document operation procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise.
• Analyze and challenge existing support processes to achieve continuous improvement.

Direct Responsibilities

• Incidents resolution & Request Handling.
• Preventive maintenance.
• Pro-active actions / measures to limit corrective maintenance activities.
• Knowledgebase creation & maintenance
• Inquisitive mind

Qualifications

• The candidate should demonstrate a combination of Technical and Functional skills together will excellent communication and interpersonal skills.
• Minimum of Bachelor's Degree in Computer Science or a related IT major, with at least 5 ~ 6 years of relevant experience.
• Experience
• Strong experience in and preference for application production support. Must have a production support and continuous improvement mindset.
• Strong technical background in web-based applications development on JAVA/J2EE/TIBCO platform.
• Experience in supporting Supply Chain and Trade Finance applications.

We are looking for experienced full-time desktop engineer to provide Desktop support to an MNC in Singapore on a 1-Year contract.

Key Responsibilities:

• Face to Face IT support with excellent communication skills

• Hardware installation, movement and de-installation;

• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);

• Maintain, analyze and solve end user computing problems both hardware and software;

• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;

• Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's.

• Working knowledge of networking and AV but looking to further develop skillsets in this area.

Requirements:

• Minimum of 2 Years’ experience in an IT Support Role

• Degree holder – computer science preferred

• Mastery in Windows 10 and MS Office 365 environment with some knowledge of Windows server

• Hardware problems diagnose skills (PC's, laptops, printers etc.);

• Knowledge of remote administrative tools in Windows 10 environment

• Knowledge of LAN, Wireless and VPN technologies to perform basic troubleshooting;

• Working knowledge of Active Directory and Exchange;

• Familiar with printer and multi-functional devices connected to a network;

• Willingness to learn new technologies and develop in the networking and AV technology

• With a Positive attitude, helpful can do attitude and ability to work with others;

• Strong communication skills – both verbal and written, service delivery orientation;

• Ability to cope with stress and workload;

• Willing to travel to Pioneer daily and occasionally to other parts of SIngapore; There is a company transport daily from Joon Koon MRT

• Singaporean and PR preferred.

*Roaming or Onsite positions

5-days work week / w CPF / w Leave Entitlement / w Performance Bonus

• Duration: Renewal contract with benefit (AL, MC, Medical claim) & perm

Responsibilities:

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/ end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other IT maintenance vendors for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirement:

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others:

• Able to start immediately would be preferred
• 5 Days work week from Mon to Fri

Job Description:

The Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and desktop support.

Technical Competency:

• Technical scope (Back-end) with strong system/desktop setup and debugging.
• Must have implementation skillset in AD, Hybrid AD, M365, Intune with NAC.
• Have managed 50 desktop environment before.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Production Support Analyst.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Responsibilities:

· Willing to work in shifts to provide 24/7, on-call, holiday and weekend support.

· Has experience or knowledge on Incident and Problem management.

· Health check and monitoring production system and job scheduling to ensure SLA is meet.

· Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

· Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

· Continuous improvement of the system, e.g. job automation, performance tuning.

· Should be able to identify and fix the bugs.

· At least 2-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

· At least 2-5 years of working experience, preferably in Banking or Anti money laundering.

· At least 2-5 years of working experience in production support in banking applications running on Windows and Unix environments.

· Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

· Good knowledge in Linux/Unix/Windows scripting.

· Hands on experience on monitoring tools like Grafana has added advantage.

· Should be open to learn and adapt to new technologies.

· Knowledge on GIT Bitbucket and Jenkins has added advantage.

· Knowledge on Actimize/Hadoop has added advantage.

Requirements:

Mandatory Skills:

· Unix, Windows, SQL, Java Support Experience, Programming on any language, incident and change management

Shift timing:

• 7am to 4pm
• Need to support on weekends
• Sat 10pm to 6am
• Sunday: 6am to 3pm
• There may be times to be called during off- working hours during the weekday to provide on call support for production issues.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

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