1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.

2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.

3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.

4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.

5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.

6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.

7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.

8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.

9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

• Hybrid work arrangement (3 days WFH per week, after probation)
• AWS + VB provided

Our client, an MNC educational company, is looking for a Franchise Support Specialist to join their team.
The main job is to provide business support to enable franchisees to develop the company values and branding.

Job Requirements:

• Make recommendations and strategies through analysis to achieve positive growth and improve quality of instruction to students and communication with parents.
• Visit learning Centers branches to conduct follow up consultations with franchisees towards achievement of positive growth and improvement in quality of instruction to students and communication with parents.
• Provide franchisees with learning platforms and opportunities to effectively implement the company’s methods and enhance the operation of learning centers in alignment with the Centre Operation Manual.
• Identify needs for marketing activities and assist franchisees in marketing strategy in consultation with the Public Relations & Marketing Division.
• Formulate area expansion strategy in collaboration with Field Support Division to overcome market competition and to grow and capture market share.
• Work with Field Support Division to plan and organize the launch and integration of new franchisees to expand company's franchise network.
• Other Ad hoc duties if needed.

Job Requirements:

• Degree holder
• Excellent interpersonal and communication skills both written and verbal
• Candidate without related experiences but are willing to learn are welcome to apply !
• Strong analytical and problem-solving skills

Interested applicants, please send your resume to Tiffany (R1104633) , [email protected] with email subject header "Job Application for Franchise Support Specialist - TK " .

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find our Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

R1104633

Koh Jia Wen

• Experience in QA and support

• Experience with full-stack web-technologies like React JS, Node JS etc.

• Knowledge of the Software Development Process

• Working with databases and data manipulation

• Knowledge of Agile methodologies and testing techniques

• Adaptable technical knowledge and ability to perform multiple tasks at the same time

• Good written and verbal communication skills

• Passion for quality, performance, reliability and teamwork

Responsibilities

• Configure and manage infrastructure systems, applications, and network equipment (e.g., Active Directory, data centers, firewalls, VPN, video conferencing).
• Oversee desktops, mobile, and remote devices.
• Ensure automated backups, disaster recovery processes, and system patches, with close monitoring of resource usage.
• Work with external vendors to uphold SLAs.
• Develop and update technical documentation (admin and user guides).
• Support local and international users over LAN/WAN securely.
• Identify suitable products, solutions, and suppliers for project needs.
• Provide L1/L2 support and participate in projects as a lead or team member.

Requirements:

• Diploma/Degree in Computer Science, IT, or CCNA Certification.
• At least 1 year of relevant experience.
• Proficient in enterprise networking (WAN, LAN, VPN optimization).
• Skilled in Microsoft Server (2012+), Microsoft 365, Google Suite.
• Knowledgeable in internet architecture (TCP/IP, DNS, DHCP, Proxy, Firewall).
• Familiar with Alcatel PABX, FortiGate, Cisco, and Unifi Wireless AP Controller.
• Strong understanding of CyberRisk and CyberSecurity; PDPA familiarity preferred.
• Experience with Veeam, VMware, and UNIX/Linux is beneficial.
• Background in API/Web Programming and Database Administration is a plus.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Job Scope:

• Attend to telephone calls, emails, front desk reception walk-in enquiries (vendors, parents, students, general public) and receipt of deliveries.
• Support teaching and administrative staff by providing information to students and parents. To be present during curriculum days with the exception of occasional leave-taking (subject to approval).
• Facilitate communicate within the school by ensuring necessary information is properly transmitted.
• Attend to minor student injuries/ accidents and maintain the student injuries/ accidents records file.
• Assist with administrative duties e.g. filing, data entry, student attendance update, collection of forms.
• Perform daily upkeeping of counter cleanliness and keeping the area neat and tidy. Help contact parents, students, teachers and vendors.
• Assist with school programmes/ initiatives e.g. P1 Registration Exercise, P1 Orientation Day, Temperature Taking Exercise etc.
• Assist with any other ad-hoc duties as assigned by the school.

Requirements:

• Able to work independently.
• Good team player with initiative.
• Pleasant personality, positive and cheerful attitude.
• Likes working with children, demonstrating patience and empathy.
• 1 year experience in receptionist duties.
• Previous work experience in school setting would be advantageous.
• Experience with admin work using MS Office would be advantageous.

Contract Period: From 1 January 2025 to 31 December 2025.

Salary: $2000 to $2200/month

Location: Anchorvale Drive

Working Arrangement:

Mondays to Thursdays: 8:30am to 5:30pm

Fridays: 8:30am to 5:00pm

Service not required on Saturdays, Sundays and gazetted public holidays

EA License No: 96C4864

Reg. No.: R24121728

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary Range: $4000 - $4500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job Responsibilities

• To advise, market and educate on managed investment (Unit Trusts and Alternative Investment) strategies. The Fund advisor must have strong investment advisory skills to handhold clients through difficult situations and to identify and recommend portfolio solutions
• To have deep expertise of managed investment (Unit Trusts and Alternative Investment) strategies and support Senior Client Advisors in their sales pitches and client portfolio reviews.
• To be effectively bilingual in Mandarin and English and have the ability service a wide range of clients across Asia, with an emphasis on North Asia.
• To be a strong and energetic communicator, making presentations to engage internal stakeholders and to external clients. Must be comfortable presenting to in person, in public speaking and on various online media platforms
• Collaborates with Senior Client Advisors to create customized proposals and quality solutions aligned with client’s goals and objectives
• To be current and aware of the latest industry developments and regulatory trends
• Must be a team player and expect to work closely with the Managed Product Solutions team

Job Requirement

• An ideal candidate would have 7 - 10 years experience in the asset or wealth management industry,
• Possess CACs 1 & 2
• a CFA Charterholder or a relevant business degree.
• Good command of English
• Proficient in spoken Mandarin as this person would need to explain product offering concepts to clients from Greater China.

Responsibilities

• Study vehicle repair history and ensure Workshop Manager and Senior Motor Claim Advisor are informed of any unusual or repeated complaint.
• Write out, in-accordance with the individual vehicle diagnosis, individual work orders with the job item numbers, job specification and flat rate specifications.
• Confirm with customer that our records of their personal particulars are correct. Update history file and GDMS if there is a change.
• Conduct Vehicle Reception Check with reception checklist in the presence of customer for all cars brought in for body and paintwork repairs.
• Advise customers of the best method to pursue their insurance claims from a few insurance claims option available.
• Negotiate with surveyor / insurance companies to get the best labour charge.
• Prepare accurate accident repair estimate and provide supplementary estimate necessary.
• Advise estimated repair cost for work to be done, ask for authorization budget on additional job.
• Communicate with workshop foreman on the repair status, observe promised deadline. Conduct final check on vehicle cleanliness, verify job completion after end control.
• Inform customer that the vehicle is ready for collection, the repair cost and collection time.
• Decide appropriate goodwill decision for request that falls under the normal frame work.
• Personalise vehicle delivery after repair to the customer including explaining the repair invoice to customer; inform the customer of any outstanding matter, for instance jobs required to be done on next visit or parts on order if any.
• Maintain the Body and Paint reception area neat and tidy.

Requirements

• Diploma in Mechanical Engineering, Automotive Engineering or Business Administration
• At least 3-5 years of working experience as Motor Claims Advisor
• Experience in motor trade in Body and Paint department
• Working Hours : Mon to Fri 8.00am - 5.30pm, Alt Sat 8.00am - 11.00am
• Salary range : $3000 - $3500 + Allowance $350
• Job Reference: L59XR3R5

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

We are looking for a Service Advisor to provide excellent customer service, diagnose vehicle issues accurately, and recommend appropriate repairs for optimal customer satisfaction.

Why Join Us?

• Draw a basic salary + attractive commissions with every upselling case * conditions apply
• Room for self-development and career progression as a growing workshop with an existing small team of Advisors
• Opportunity for internal promotion for employees with good performance
• Various company-sponsored external trainings to attend, given the current fast-changing automotive industry
• Commissions, AWS and bonus payout (bonuses subject to company and individual performance)
• Birthday and CNY leave entitlements on top of the mandated Annual Leave
• An engaging and nurturing working environment with on-the-job training by the Deputy General Manager and experienced seniors

Job Objectives:

• Attend to all requests from customers for modification, repair and maintenance jobs
• Make professional and appropriate repair recommendations to customers on necessary jobs
• Follow up with customers if necessary for additional issues

Core Responsibilities:

• Administer all documentation pertaining to costing, repair quotation and vehicle history files
• Assist customers in checking-in and out of their vehicles from the workshop
• Attend to phone calls, emails and drive-ins to address any customer concern
• Able to perform troubleshooting of basic faults and problems of vehicles
• Conduct transactions with system; walk customer through correction(s) and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Follow-up and ensure overall customer satisfaction with the work performed
• Effectively handle multiple priorities, organise workload, meet deadlines and perform detailed daily record keeping and reporting
• Recommend suitable packages and/or add-ons for customers
• Any other ad hoc duties assigned

Job Requirements:

• Minimum NITEC in a related course of study with at least 2 years of relevant experience in the automotive field
• Diploma Holders in a related course of study will be at an advantage
• Computer literate and proficient in Microsoft Office, particularly MS Excel
• Ability to communicate effectively
• Strong attention to detail, organisational and time management skills
• Ability to identify and effectively solve problems
• Ability to learn new tasks and skills quickly
• Flexible, friendly, helpful nature & team player

Roles & Responsibilities

•To Identify target markets and sales opportunities (Foreigners and expatriates residing locally)
•Develop relationships with targeted market segments (Foreigners and expatriates residing locally)
•Build and maintain targeted client bases, keeping current client plans up-to-date and acquiring new clients on an ongoing basis
•Maintain relationship with clients and prospective clients by contacting/meeting with them periodically
•Explaining/Giving advice to clients and prospective clients the types of services / investment products and the responsibilities to be taken by the Financial Services Consultant.
•Interview clients to determine their current income, expenses, insurance coverage, financial objectives, risk tolerance, and other information needed to develop a financial plan
•Research and investigate available insurance/investment products to determine whether they fit into financial plans of clients
•Recommend financial planning strategies to clients to achieve their financial goals and objectives
•Implement financial planning recommendations to clients or prospective clients
•Arranging contracts of insurance for clients with the company
•Collecting initial premium from clients for the company
•Maintain persistency of sales in in-force policies

Requirements

•Diploma/ Degree holder in any discipline
•Student in University on 1st or 2nd year, fresh graduate
•Excellent interpersonal skills and leadership potential

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Engineering Sales Advisor to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Engineering Sales Advisor:

• Present and sell products/services to current and potential customers.
• Develop and execute strategic sales plans for assigned products and clients.
• Engage customers to understand their needs and recommend suitable solutions.
• Analyze market potential and track sales progress within the territory.
• Build technical expertise on products to support customer interactions effectively.
• Cultivate and maintain strong client relationships to expand the product portfolio.

Requirements:

• Diploma in Mechanical Engineering
• 2 - 3 years Technical Sales experience in relevant industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Providing IT technical support and managing of office network/system.
• Monitoring and managing of system security.
• Overseeing tech refresh of office IT systems.
• Responsible for patches and updating of IT framework.
• Monitoring and managing of IT inventory hardware and software licenses.
• Participation and supporting IT upgrading projects.
• Analyzing, monitoring and providing reports on IT infrastructure.

Requirements:

• Preferably 1 – 2 years of relevant experience in the IT industry
• Diploma or Degree in Information Technology or related qualification
• Familiar with different operating systems including Windows and Mac environment
• Knowledge in Privileged Account Security solution will be an added advantage
• Self-motivated and able to work in a team to deliver results

Responsibilities

• Support UAT Test manager on daily dashboard data compilation
• Support UAT Test manager in daily UAT status update meetings
• Track and follow up on JIRA issues for resolution and/or retesting
• Assist with ad-hoc tasks as assigned

Requirements

• Diploma/Degree in any relevant fields
• Proficient in Microsoft Office

Interested applicants please email your resume to [email protected]

Megan Ng Su Ting

CEI Registration No.: R23115059

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

Key responsibilities:

• Provide 24x7 production support onsite / offsite.

• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

• Prioritize defects and plan for production release based on defect criticality or align with quarterly release

• Follow up on defect and incident closure and meet incident closure KPI

• Share production defect support learning with QA team and development team to improve application quality and minimize future defects

• Make sure system availability as per respective agreed SLA

• Support EOD batch run

• Perform annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Ensure proper knowledge transfer (KT) from project / development team before enhancement release

• Ensure application documentation is properly updated for each production release

Key skills required:

• Mainframe, Cardlink

• COBOL, JCL, VSAM, CICS, Ezytrieve

• Microsoft Office

Sales Coordinator

Working Days: Monday to Friday 8.30am to 6pm
Working Location: Woodlands Link [Nearest: Admiralty MRT]
Salary: $2500 - 3000

Industry: Food Manufacturing
This role is reporting to General Manager of International Sales

Job Responsibilities:

• Oversee and operational in the Order to Cash (OTC) process
• Take a lead in the sales support division with assisting in quotation, sales enquiries etc within the International Business Department
• Uphold SOP processes and standard
• Provide support in export operations, processes & documentations
• Provide support the International Business Department in Admin matters and controls

Job Requirement:

• With Diploma in Business Administration or relevant discipline is preferred.
• Experience in preparing data sets for management reporting and internal controls is preferred
• With relevant working experience in manufacturing industry is an advantage
• Proficient in Microsoft Excel (Pivot Table, Data Analysis Tool)

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide. In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

RESPONSIBILITIES

Counsellor/Senior Counsellor/Social Worker - Family Support Services (FAM@FSC, WL)

You will be part of the team to provide casework and counselling services for families, with the goal for families to achieve healthy family functioning, and to deliver divorce support programmes and services to families who are affected by divorce, with the goal for families and their children to achieve stability and self-reliance. 

Job Responsibilities:

Casework and Counselling

• Conduct counselling for individuals, couples and families who are experiencing stress due to family-related issues with moderate complex cases. Includes Online counselling.
• Identify, assessment and manage risks inherent in complex cases by integrating a range of information and screening tools.

Support Programme and Workshops

• Plan, review and facilitate groupwork intervention for parents and children.
• Facilitate premarital and divorce related programmes and workshops to help equip couples and parents with knowledge that enhance relationships and skills to cope with life transitions.

Supervisory and Appraisal

• Provide programme, practice/clinical and administrative supervision to Assistant Senior Counsellor/Social Worker and/or intern using screening tools and organisational practice framework to guide staff in case assessment and case planning.
• Lead and guide Assistant Senior Counsellor/Social worker to case manage and conduct case conference.
• Prepare, review and endorse court reports.
• Assess supervisees' capabilities and identify training needs to enhance supervisees' professional growth.
• Conduct quarterly performance appraisal of the Assistant Senior Counsellors/Social workers

Research and Practice

• Lead in research to build domain-specific knowledge in the local context
• Review research evidence to implement, facilitate and evaluate groupwork and programme
• Review and plan the training road map of practitioners to ensure continuous development of the practitioners
• Lead in implementation of standard of care, organisational health policies, procedures
• Conduct internal training for team / Service Point

Network and Advocacy

• Plan and conduct networking and advocacy sessions with community partners/stakeholders
• Advocate for target families, with the aim for families to have access to equal opportunities through collaborative practice with community partners/stakeholders and funders.

Practice Governance

• Support the Centre Manager in the implementation of practice standards, protocols, processes and policies

Requirements:

• Master Degree in Counselling or Bachelor Degree in Social Work, preferably with a recognised certification in Counselling.
• A Counsellor should have atleast three years of working experience.
• As a Senior Counsellor should have around 8 years of relevant casework / counselling experience in education, counselling, social work, or related work involving family, parents and children, and have experience in conducting training and workshop
• Proven leadership track record in previous experiences
• Accredited member of SASW and/or clinical member of SAC as well as preferably Registered Clinical Supervisor of SAC

Master Degree in Counselling or Bachelor Degree in Social Work, preferably with a recognised certification in Counselling.

Location: Blk 786B Woodlands Drive 60

Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.

• Handle incoming mails and sorting of mails for claims registration
• Print settlement letters and handle matching of claims settlement/medical report letters with cheques payment for mailing to meet the expected turnaround time.
• Handle filing of claim documents and settlement letters for scanning or warehousing
• Liaise with Servicing Representatives and/or Claimants for self-collection requests.
• Perform any other ad-hoc admin tasks assigned by Supervisor
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements

• Min. Diploma

Information

• Location: Raffles Place
• Working hrs: Mon to Fri 9-6pm
• Salary: UP$2500

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at https://www.persolkelly.com.sg/policies. If you wish to withdraw your consent, please drop us an [email protected]) to let us know. Please feel free to contact us if you have any queries

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)

• Working location: Hillview
• Salary: $2,800 - $3,000 + Commission + Bonus

Responsibilities

• Understand the market and find new avenues to generate business to hit department targets
• Find new avenues of growth through long-term service contracts to augment ad-hoc business.
• Assist in preparing proposals and quotations for incoming enquiries
• Prepare information and assist the Manager with tender submissions
• Provide input and assist with new digital and traditional marketing campaigns
• Follow up on submitted proposals and work closely with the Manager to foster strong relationships with customers
• Create and track submitted proposals and report status to the Manager
• Develop an appropriate network of industry contacts and reach out with direct marketing tools
• Liaise with manufacturers of products to study problems, troubleshoot technical questions and relay information back to Manager
• Represent at trade exhibitions and events as required
• Accompany the Manager for client meetings as needed.

Requirements

• Proficiency in Microsoft Office
• Relevant work experience

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Provide a professional, expert support and administration of the Microsoft 365 cloud environment with a secure, reliable infrastructure.

• Conduct independent research, design, and development of Microsoft 365 solutions tailored to the company’s needs.
• Manage and administer the Microsoft 365 environment to ensure high availability, reliability, and optimized performance.
• Continuously monitor system health, regularly analyze, and test system performance for improvements.
• Perform annual hardware refreshes for endpoint devices and network equipment.
• Oversee regular updates, backups, and restore processes as necessary.
• Collaborate with internal teams to enhance Microsoft 365 functionality and improve user experience.
• Handle onboarding and offboarding processes for new hires and departing employees.
• Document system configurations, processes, and create IT user guides.
• Deliver top-tier support by coordinating with various teams and vendors to resolve both onsite and remote issues, including support for onboard vessel teams.

Minimum Requirements:

• At least 1 year of experience in managing and administering M365 environments
• More than 2 years of experience work as L1 support in mid to large enterprise
• Strong customer service,communication and problem-solving skills
• Ability to work independently and as part of a team
• Network and firewall skillset is not mandatory, but good to have.

If you find your experience is suitable, we encourage you to apply for this exciting opportunity! Please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

Job Code: JYK

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

Mon to Fri Office hours

Roles and responsibilities:

• Hardware IMAC Support
• Troubleshoot, diagnose, and resolve the tickets which required onsite support.
• Coordinate within Vendor and Level 3 support team and Level 2 support teams for ticket resolution
• Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption
• Manage any end-user service requests (e.g. desktop, mobile) which require local interaction.
• Support end users’ devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers)
• Collect and deploy hardware’s as part of user’s leavers and joiner process
• Asset Management.
• Maintain asset register including hardware and software
• Alert Customer in case of low asset (hardware) or licensing issue (Software)
• PC and other devices logistics Management.
• Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by vendor
• Software deployment on end user devices and Deployment of mobile apps
• Hands and feet support -Special devices
• Meeting room support and conference room devices
• Printer Management.
• Laboratory and manufacturing devices management and support.
• Support to Organizational Events such townhalls.
• Customer 3rd Party Support and Co-ordination
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Perform other duties as assigned

Must have skills:

• Should have worked on Modern Device Management using SCCM and Intune.
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Candidate needs to have very good understanding with documentation and validated and GMP systems. IQ, OQ & PQ
• Understanding of Vulnerability assessment & Remediation on client devices.
• Experience with the software not limited to Office365, Microsoft Teams, Remote access tools such as Bomgar, Active Directory etc
• Mobile Device troubleshooting experience including Microsoft Authenticator, Office Apps, and security applications
• Experience troubleshooting network devices such as printers, tablets, and other peripherals
• Must have understanding of Azure/ cloud environment
• Excellent hands on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
• Excellent communication is mandatory in English and (Local language if have)
• Individual must have good customer facing skills and be well presented.
• Demonstrates independent and pro-active thinking
• Experience of support Apple Mobile devices

Interested candidates please email your resume to [email protected]

Jonathan Lim Yu Xiang

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R22110657

Contract Period: From 1 Jan 2025 to 31 Dec 2025. (With option to extend till 31 Dec 2026)

Personnel to be deployed at the following hours:

• Mondays to Fridays: 7:00am to 4:00pm, inclusive of ½ hr lunch break

• Service not required on Saturdays, Sundays and gazette public holidays

The Services required are set out as follows:

1. Management and update of the school and HBL website*

2. School event photography and videography, including ICT services for school programmes and events*

3. Management and update of e-Broadcast materials

4. School event multimedia editor

5. Assist with management of ICT inventory

6. Assist in management of provisioning and deployment of ICT equipment and services required for teaching & learning, school events and programmes

7. Assist with PA and AV management for school programmes/events

*denotes key duties

The Personnel shall minimally have the following qualifications and skills, and at least 1 year relevant experience in school or ICT-related environment.

Qualifications:

• At least an ‘A’ level graduate; or

• At least a diploma holder in one of the local polytechnics; or

• At least an ITE graduate (or that of Higher Nitec)

Skills:

• Basic video editing (any suitable tool / software)

• Well-versed in MS Office

• Well-versed in GSuite and Adobe CS

• Able to edit website

• Able to record videos for events

• Able to take photographs using a DSLR

• Basic operating of analog mixer

Qualified and interested candidates please submit your resume/CV and include the following details:

1. Full name as per NRIC

2. Date of birth (for CPF calculation)

3. Residential address (for job matching by location)

4. Minimum expected salary

5. Relevant education/qualification certificates and testimonials

Join Us at the upcoming ✨MCI Career Fair✨ on 29 November, 10am – 4pm at Kampung Admiralty‼ Discover