Responsibilities

• Support all lighting operations for shows and events ,Rig, focus, programme, operate, troubleshoot and maintain all related lighting equipment and accessories
• Support and execute lighting design and requirements in a performance
• Basic lighting design for performances.

Requirements

• Relevant working experience in Entertainment/ Theatre/ Events industry and venues.
• Proficient in using software such as Microsoft Office, AutoCAD/ Vectorworks.
• Competent in operating a professional lighting console (i.e Grand MA 2/3 or equivalent) and various lighting equipment listed in schedule of equipment
• Certified Work at Height (WAH) Supervisor, Aerial Work Platform (AWP), Occupational First Aid (OFA) and Bizsafe Level 2.

Responsibilities

• To provide technical support and assist stakeholders, such as staff and students, in the preparation and delivery of full-time and part-time academic
• Set up, test, operate and troubleshoot software and equipment.
• Assess production requirements and provide guidance to individuals and groups on the proper handling and use of equipment.
• Generate lab utilization report for labs every semester.
• To provide operational and administrative support duties in inventory management such as asset tracking, inventory movement and disposal:
• Manage the Resource Management System and track equipment loans by staff or student
• Manage stocktaking and disposal exercises.
• Procurement, tracking and renewal of software licenses.
• Receive assets from vendors as part of procurement.

Requirements

• Expertise in at least two (2) of the areas stipulated below. Lighting for studio and stage (set-up, rigging and programming)
• Audio for recording studio, live events and post-production (set-up, rigging, system integration and operations)
• Video for multicamera studio, electronic news gathering, post-production and live streaming (set-up, rigging, system integration and operations)
• Virtual production (set-up, rigging, system integration and operations)
• Prior experience in management of inventory and assets (basic level).
• Familiarity and knowledge of industry standard assets

Certificate/Proficiency:

• Occupational First Aid
• Bizsafe Level 2
• Work at Height certification
• Other relevant skills such as safety and risk management

Our Client is a leader in providing automated innovative business solutions to

Restaurants and F&B industry, who is seeking to recruit a Point of Sale (IPAD) IT Support.

Point of Sale (IPAD) IT Support

Job Description

As a POS Support Technician you will work as a member of a technical support team and will

report directly to the Support Manager. You will be required to assemble and configure POS

hardware. You will provide both on and off-site support, telephone support, and remote access

support for hardware and software for our clients. You must be able to manage and perform

assigned tasks effectively, working together with others as a cohesive team, communicate and

act professionally within workplace and with clients, and maintain a good knowledge of existing and future software and hardware products.

Responsibilities:

· Maintain technical knowledge related to our suite of hardware, software product lines

and industry

· Setup, configure, and test hardware and software components

· Install software and hardware at client sites, run and connect all cables between and at

hardware devices

· Provide telephone, remote, and on-site support for clients in order to provide quick

resolution to problems

· Provide training to clients regarding software, hardware, and troubleshooting techniques

·

Requirements

· Previous Restaurant POS Support experience is a big plus!

· Ability to manage multiple tasks in office or at off-site client location

· Some Evening and Weekend schedules will be required

· Learning and Understanding about cloud technologies

· Candidates with less than 2 years of sales experience are welcomed to apply

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Responsibilities

• To provide first aid, logistical, equipment and height, water and expeditionary safety support with Training Safety Policy
• To support , assist, prompt follow-up on incident management, height rescue system and evacuation as necessary during or after the programme.
• To implement and manage the incident response system, height rescue system and evacuation procedure of the facility/ Centre.
• To evaluate and select appropriate alternatives to contribute to the efficient and effective administration and resource management processes

Requirements

• Abseil proficiency level 2 (SNAS level 2)
• Biz safe level 2
• Kayaking 2 star certification
• Lifesaving 1, 2 and 3/Bronze medallion
• Sports climbing level 2 (SNCS 2)
• Sport climbing activity Supervisor
• Working at height
• Wilderness first aid
• Other relevant skills such as safety and risk management, group management, camping, hiking and backpacking, navigation, cycling, challenge course management, and expeditionary learning.

Working hours: Mon - Fri

• 0600 AM to 0300 PM
• 07.30 AM to 0430 PM
• 1000 AM to 0700 PM

Location: Upper Changi Road

Requirements:

• Strong communication skills and ability to work in teams.
• Experience in logistics, cleaning, admin, or school-related roles.
• Physically fit and resilient to perform duties.
• Able to work rotating shifts and Saturdays if required.

Scope of works:

• Maintain cleanliness of the school compound, including CCA venues, staff rooms, and special rooms (sweeping, mopping, clearing rubbish, etc.).
• Arrange and re-arrange furniture for meetings, exams, and functions.
• Move heavy objects as needed.
• Lock and unlock classrooms.
• Operate and maintain basic office equipment and materials.
• Perform any other tasks assigned by the Reporting Officer.

Responsibilities

• Work with the team to provide corporate insurance broking advice and placement for clients.
• Communicate with clients to understand their insurance needs and advise on coverage options.
• Gather necessary underwriting information from clients for submission to underwriters.
• Evaluate and advise on quoted insurance rates, terms, and conditions.
• Secure insurance placements with underwriters, ensuring the required support from various markets.
• Prepare essential documentation for insurance placement, including quotation and placement slips, schedules, cover notes, endorsements, and closing slips.
• Ensure required documents are sent to insurers and clients by coordinating with the Administrative team.
• Monitor clients' accounts and collect outstanding payments.
• Review renewal business and take action to renew expiring policies.
• Execute special assignments and related duties as assigned.

Requirements:

• Diploma or Degree in Business, Banking, Finance or equivalent.
• Fresh graduates welcomed to apply or candidates with at least 1 year of experience in a similar role in insurance related industry
• Capable of working independently in a demanding work environment
• Excellent interpersonal and communication abilities.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L645949W

Responsibilities:

Answering phone calls, providing retail prices and further information enquired by customers

and the service department.

Attending to our technicians and all other customers’ inquiries and requests for spare parts at

the counter.

 To raise parts ordering request forms for customers’ cars as requested by service

advisors/technicians via the Power Apps.

Informing the Parts Executive / Parts Supervisor to increase stocking level based on movement.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

· To raise parts ordering request forms for customers’ cars as requested by service

advisors/technicians via the Power Apps.

 Informing the Parts Executive / Parts Supervisor to increase stocking level based on movement.

 Identifying and ensuring correct parts are issued out to our technicians for repairing at our

workshop as well as to ensure all parts issued out are discarded/invoiced via our DMS.

 Keeping records of all ordered / special ordered parts and to ensure parts ordered are to be

issued out to the requestor.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Working hours: 10am to 6pm (Monday to Friday)

Working location: Woods Square

Key Responsibilities:

• Provide comprehensive administrative support to management and team members, including managing schedules, correspondence, and documentation
• Serve as the primary point of contact for clients and customers, addressing inquiries, resolving issues, and ensuring a high level of satisfaction
• Maintain and update databases, ensuring accurate and organized records of client interactions, transactions, and project information
• Prepare regular reports and presentations for management, summarizing key metrics, performance indicators, and other relevant data
• Assist in the planning and execution of projects, ensuring timelines are met and resources are effectively allocated
• Facilitate clear communication between departments, clients, and stakeholders, ensuring all parties are informed of project statuses and changes
• Oversee office supplies and inventory, coordinating orders and ensuring a well-organized and efficient workspace
• Organize and schedule meetings, including preparing agendas, taking minutes, and following up on action items
• Identify areas for improvement in business processes and workflows, making recommendations to enhance efficiency and effectiveness
• Maintain confidentiality of sensitive information and ensure compliance with company policies and regulations in all business operations

Requirements:

• Minimum Diploma and above
• Strong organizational abilities and attention to detail, with a proven capacity to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with project management tools and CRM software
• Strong analytical and problem-solving abilities, with a proactive approach to identifying issues and implementing effective solutions
• Fresh graduates are welcome to apply

EA Reg. Number: R21100629

EA License Number: 22C1278

Benefits:

• Basic up $3000 - $3600
• 5 days work
• West
• AWS + Bonus
• MNC

Job Scope:

• Provide IT helpdesk support and assist end users.
• Offer technical support for desktops, laptops, iPads, and in-house applications to corporate users.
• Maintain and troubleshoot Microsoft Windows operating systems and applications.
• Manage and troubleshoot networking equipment, including switches, routers, and firewalls.
• Deploy workstations (desktops, laptops, iPads) and other IT equipment.
• Manage IT hardware and software inventory.
• Assist with IT hardware procurement and related administrative tasks.
• Coordinate with external vendors for IT issue resolution.

Job Requirement:

• Diploma/Degree in IT or equivalent
• 3 years relevant experience

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Nguyen Thi Hue (Nily) (R24122886)

Responsibilities:

Customer Service

 Listen to and document customer concerns and issues with their vehicle.

Provide clear and concise explanations of recommended services and repairs.

 Offer advice on vehicle maintenance and warranties.

Service Consultation and coordination

Schedule service appointments and manage the service workflow.

Coordinate with technicians to ensure timely and accurate diagnostics and

repairs.

 Keep customers informed of the status of their vehicle throughout the service

process.

 Review the service and repairs completed with the customer, ensuring

satisfaction.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

Job info:

• 5-days work per week (Mon-Fri, 9am-6pm)
• Kaki Bukit
• Basic up $3,500 + AWS + VB

Description:

• ⁠Collate the sales forecast from Account Managers during weekly Sales Meeting.
• ⁠Develop advertising, promotional, sales support materials and sourcing for Customers' festive gifts.
• Assist with sales enquiries and disseminate to the assigned Account Manager.
• Analyse sales to understand and improve performance.
• ⁠Prepare reports on sales statistics and presentation to Vendors.
• ⁠Co-ordinate with Vendors for sponsorship and ensure events execution is delivered and all KPIs are met.
• Optimise and develop the company website and update contents to maintain company social media presence and liaise with Digital Marketing on monthly SEO traffic and engagement reports.
• ⁠Drive lead generation and respond to potential leads.
• ⁠Manage Marketing co-op fund claims as well as administering Vendors' products rebates
• Ensure Products' Reseller Partnership renewals are managed

Requirements:

• Diploma in business or marketing
• Minimum ‘O’ Level with 2 years working experiences preferably in Information Technology or IT System Integrator industry
• Excellent written and spoken communication skills
• Analytical mind and numeracy skills
• Strong interpersonal skills Passionate and enthusiastic about social media
• Highly motivated and self-driven
• Ability to collaborate and work as part of a team

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

EA Licence No: 16C8004 (Elitez Pte Ltd)
EA Personnel Name: TS Lee
EA Personnel No: R22109698

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Job Description

• Industry/ Organization Type: Logistics Service Supplier
• Position Title: IT Support Administrator
• Working Location: Jurong Island (Company Transportation Provided, Islandwide)
• Working Hours: 5 days (Monday to Friday, 8 am – 5.45 pm)
• Salary Package: Up to SGD 3000 + Allowances + Incentive + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Support employees on all officially sanctioned hardware and software for end-user computing.
• Diagnose and resolve issues with hardware and software, providing relevant recommendations.
• Contribute to project-related tasks as needed.
• Adopt a proactive stance in ensuring all personnel at the primary facility receive comprehensive IT support, in collaboration with the IT department to guarantee efficient operational support.
• Coordinate with the Service Desk to hasten the resolution of technical problems, respond to user inquiries, and ensure thorough follow-up.
• Collaborate with the Local IT Project Team to deliver infrastructure services, support new client implementations, and participate in internal projects which include conducting technical investigation, preparing documentation, and overseeing testing and execution processes.

APPLY NOW!!!

• Min. Diploma in Information Technology
• Min. 1 year of technical knowledge of Microsoft Tools
• Preferably IT-Certification in Microsoft Tools
• Customer service experience/Logistics Business Knowledge is a plus

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69991 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Manufacturing (Consumer Appliances)
• Position Title: Technical Support Assistant
• Working Location: Pasir Ris
• Working Hours: 5 days (Mon – Fri, 8.30 am – 6.30 pm)
• Salary Package: Basic salary up to $3,500 + AWS + Overseas Allowances + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Troubleshoot various hotel guestroom appliances such as safes, minibars, kettles, hairdryers, irons, and clocks.
• Manage the entire spare parts inventory and improve inventory control processes.
• Handle technical issues for local and overseas hotel customers and generate investigation reports.
• Collaborate closely with certification and sales colleagues to address challenges.
• Participate in testing, evaluating, and implementing new products.
• Visits to overseas customers/distributors to provide technical support.

APPLY NOW!!!

• A diploma or degree in electrical and/or mechanical engineering is advantageous.
• Familiarity with Microsoft Word, Excel, and PowerPoint.
• A hands-on, eager-to-learn, and progressive attitude.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69028 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

We are looking for an Application Support Analyst to take responsibility for supporting and enhancing all internally developed applications used by the Colchester Group. You will be working as a key member of the development team ensuring that a high level of support is maintained for all internal customers.

Some of the work you will be involved with includes:

• Provide high-quality support for business-critical application(s) or data system(s).
• Develop and maintain an in-depth detailed knowledge of the applications you manage, including data structures, scheduled jobs, reports, and interfaces to other applications.
• Maintain know-how documentation of all the support tasks with resolution.
• Identify recurrent issues and conduct root cause analysis.
• Propose solutions to reduce recurring support tasks.
• Develop programmes and processes for internally developed IT systems to deliver efficient business processes in all Colchester offices.
• Work on IT solutions that implement business processes such as trade order management, client reporting, data warehouse, risk reporting, month end processing and regulatory reporting.

About you

• Strong Application Support experience, gained within a Financial Services environment (either buy or sell side).
• Good SQL knowledge with experience in ETL, T- SQL, SSRS and SSIS.
• Must be comfortable with debugging\writing complex queries, views, functions, and stored procedures.
• Front-end application support experience in C# and WinForms.
• Troubleshooting skills in windows services.
• Confident using version control tools like Team foundation Server/ Azure DevOps, Git repositories.

As a Senior Systems Developer you will have:

• Strong troubleshooting and problem-solving skills with meticulous attention to detail.
• Ability to work in a fast paced, agile environment with a good understanding of what agility means for a development team.
• Ability to work independently as a team contributor, being proactive whilst considering team goals.
• Ability to work under pressure, give realistic estimates and work to deadlines.

Colchester is an Equal Opportunities Employer committed to building an inclusive and diverse workforce. All applicants will be treated fairly, without regard to all identifying characteristics including race, religion, sex, nationality, age, disability, sexual orientation, marital status, gender identity and expression or any other protected group status.

Position: Customer Support Executive
Location: Alexandra Technopark, Singapore
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (Fully in-office)
Salary: SGD $4,200 - $4,500 x 13 months + 2-3 months VB

Key Responsibilities:

1. Inventory Management:Support service parts inventory management, ensuring balanced inventory aligned with service requirements and targets.
   Assist with inventory forecasting and ordering to maintain optimal stock levels.
   
2. Parts Stocking & Pricing:Ensure timely parts stock-up for new models based on recommendations from the technical team.
   Update and maintain spare parts pricing to reflect current costs.
   
3. Order Processing:Process orders from parts distributors and coordinate with service partners on spare parts-related matters.
   Manage spare parts warranty claims and provide weekly updates on ETA for parts shortages.
   
4. Defective Parts Handling:Process returned defective parts and main units, ensuring proper documentation and returns management.
   
5. Demo Unit Monitoring:Oversee Demo unit movement operations by coordinating with the Demo coordinator.
   Ensure Demo write-off and disposal exercises are carried out quarterly.
   Perform stock checks for demo units to maintain accurate records.
   

How to Apply:
Submit your resume to [email protected] or reach out via Telegram at @jocelynchan

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence Number: 99C4599
Personnel EA Licence: R1331820

Job Description

• Industry/ Organization Type: Electrical Equipment Manufacturer/ Production
• Position Title: Technical Support Engineer
• Working Location: Ubi
• Working Hours: Monday to Friday, 8.30 am – 5.30 pm; Saturday 8.30 am – 12.30 pm
• Salary Package: Up to $5,000 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Provide technical support to customers for UPS, DC Systems, and Battery installations, commissions, repairs, and maintenance.
• Coordinate with end-users on-site to ensure smooth installation, commissioning, and maintenance activities.
• Collaborate with customers and engineers to ensure safe execution of site work.
• Deliver training to customers on the startup and operation of UPS and DC Systems.
• Monitor and follow up on maintenance contracts to ensure work is completed promptly.

APPLY NOW!!!

• Minimum Diploma in Electrical/ Electronics Engineering or its equivalent.
• At least 3 years of relevant experience in the UPS and DC power industry.
• Willing to travel across Asia on short notice.
• Immediate availability and own transport required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69101 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Employment Type: 1 year contract (renewable subject to work performance)

Working Location: Changi Business Park

Salary up to S$7,000

Responsibilities:

• Provide day-to-day L2 support for Java/Web-based applications.
• Coordinate and support infrastructure maintenance activities.
• Manage new application releases following best release management practices.
• Collaborate with teams (Infrastructure, Vendors, Security, etc.) to ensure seamless business support.
• Respond to production issues in line with Service Level Agreements (SLA).
• Improve support processes to maintain service quality.

Requirements:

• Minimum 2 years experience in an L2 application support role.
• Degree in Computer Science, Information Technology, or a related field.
• Strong in Linux, Unix Shell Scripting, SQL (MySQL/MSSQL), and OpenShift/Docker.
• Familiarity with AngularJS, ActiveMQ, Elastic Search, application monitoring tools, CI/CD, Python, and microservices.
• Experience in application implementation within financial institutions is advantageous.
• Strong analytical and problem-solving abilities.
• Ability to conduct impact analysis methodically.
• Excellent communication skills and ability to work under pressure independently.

Brandon Lim | EA Registration No: R21102894

EPS Consultants Pte Ltd| 95C5630

Technical & Behavioural Competencies

Technical (Must possess)

• Competent level of expertise in ORACLE PL/SQL.
• Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands
• Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications.
• Technical (Advantage)
• Experience working with various technologies and tools e.g. Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.
• Good understanding of Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP, etc.
• ITSM tool: ServiceNow
• Database performance & SQL tuning experience is a plus.
• Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.
• Functional
• Good knowledge on Supply Chain and Trade Finance.
• Understanding and experience in ITIL concepts.
• Possess good analytical, problem-solving skills and self-motivated
• Behavioural
• Good team player with strong analytical, communication and interpersonal skills.
• Results and client oriented.
• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
• Flexible to work in shift, weekend or public holiday and on-call support.
• Specific Qualifications (if required)

Roles & Responsibilities

• Be a team member of L2 Production Support team located across Singapore, Hong Kong and India to ensure 24 * 7 worldwide production support.
• Provide worldwide application production support for Supply Chain and regional support for Trade Finance systems within Asia Pacific.
• Independently debug and propose resolution/work-around for complex production issues.
• Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
• Coordinate across various teams to effectively manage production issues and maintenance activities.
• Respond to User Requests, Incidents and follow up on Problems in a timely manner.
• Ensure issues are reported, tracked, followed up and escalated timely.
• Resolve or coordinate the resolution of issues with other internal teams and / or vendor.
• Coordinate and follow up with Application Development teams to ensure permanent fix is prioritized, planned, and delivered.
• Communicate and provide status updates on issues to business users, management team and other stakeholders.
• Contribute to preventive system monitoring and alerting, where appropriate.
• Support Change Management process and application releases.
• Plan and Support Disaster Recovery Test, Live Play and Business Continuity activities.
• Support IT Security activities e.g. health checks after security patches.
• Support End-of-Day and End-of-Month overnight batch runs.
• Perform and coordinate regular maintenance activities.
• Document operation procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise.
• Analyze and challenge existing support processes to achieve continuous improvement.

Direct Responsibilities

• Incidents resolution & Request Handling.
• Preventive maintenance.
• Pro-active actions / measures to limit corrective maintenance activities.
• Knowledgebase creation & maintenance
• Inquisitive mind

Qualifications

• The candidate should demonstrate a combination of Technical and Functional skills together will excellent communication and interpersonal skills.
• Minimum of Bachelor's Degree in Computer Science or a related IT major, with at least 5 ~ 6 years of relevant experience.
• Experience
• Strong experience in and preference for application production support. Must have a production support and continuous improvement mindset.
• Strong technical background in web-based applications development on JAVA/J2EE/TIBCO platform.
• Experience in supporting Supply Chain and Trade Finance applications.

Job Scope:

• Support filing, packing of case records and tracking of records to be collected or returned from the service provider
• Other administrative work related to record management for the digitisation project

Requirements:

• Work will be done physically onsite
• IT skills and familiar with MS Excel, MS Word

Location: Clarke Quay / Cityhall

Salary: $2600 to $2900/month

Working Arrangement:

Mon to Thur : 8.30 am to 6.00 pm

Fri : 8.30 am to 5.30 pm

Contract Period: 1 year

EA License No: 96C4864

Reg. No.: R24121728