Job Title: Level 1 Support Technician

Purpose of the Role

The Level 1 Support Team provides critical front-line support across all aspects of infrastructure. Working as part of a global team, they are responsible for:

• Pro-active monitoring of infrastructure.
• Performing initial triage of alerts and inbound support requests.
• Creating and assigning support cases to the Level 2 operational support teams.

This is a client-facing role with a high level of interaction, requiring the delivery of high-quality service and support. In addition to day-to-day activities, there are opportunities to be involved in internal projects and initiatives. The ideal candidate will have a demonstrated interest in Technology and Finance.

Responsibilities and Duties (include but are not limited to):

• Monitoring & Alerts:Monitor various alert systems and the Service Operation’s email, and respond to the Service Operation hotline.
  
• Issue Recording:Record all issues within the internal CRM system.
  
• Problem Determination:Provide first-level problem determination/triage on all issues (network/systems/application).
  
• Client Interaction:Acknowledge and resolve clients’ inquiries and issues within the prescribed Operational Level Agreement (OLA).
  
• Collaboration & Escalation:Engage the relevant Subject Matter Experts and other Service Operation personnel to ensure issues are resolved within the agreed SLA escalation matrix.
  
• Communication:Interface with clients, vendors, market participants, and financial exchanges.
  Manage formal communications to clients.
  
• Performance Reporting:Generate statistics on issues raised, resolved, time to resolution, and other Key Performance Indicators (KPIs).
  
• Team Engagement:Foster open communication between team members and managers, promoting ideas for improving service delivery.
  
• 24x7 Support Coverage:Work as part of a global team that provides 24x7 Level 1 Support coverage on a rotation basis.
  

Education, Skills, and Background (Including Education and Experience Requirements):

• 2+ years of experience in a similar customer-facing role.
• Degree or diploma in Computer Science, Computer Engineering, or a related discipline.
• Experience in a financial industry support role preferred.
• Excellent verbal and written English-language communication skills to manage customer relationships effectively.
• Strong process discipline with a working knowledge of Salesforce or other CRM systems.
• Working knowledge of Linux & Windows systems, network configuration, and general troubleshooting.
• Ability to work constructively as part of a team, sharing ideas and resources.

Desirable Skills:

• ITIL certification.
• Understanding of Financial Markets (Equity, Futures, Options).

Working Arrangements

This is a hybrid position. The role holder will participate in a shift rotation, working 5 days a week, covering the hours of 07:30 – 16:30 from Monday to Sunday (including at least one weekend day per week).

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

You will be part of a team that values collaboration, commitment and integrity, with the chance to engage directly with sales and trading desks based in Singapore.

• Opportunity to work in a dynamic and fast-paced environment
• Broad product coverage including Fixed Income Cash, Equity and Fixed Income Derivatives and Commodities
• Chance to engage directly with sales and trading desks

What you'll do:

As a VP Trade Support, you will play a crucial role in capturing trades accurately and resolving any discrepancies. Your excellent organisational skills will be put to use as you monitor trade lifecycle events and control trade processing exceptions. You will also have the opportunity to work closely with technology teams on the implementation of new processing platforms and system enhancements. Your role will extend beyond daily operations as you analyse new regulatory reform requirements alongside legal/compliance, IT and project teams.

• Ensure timely and accurate trade capture and checkout
• Resolve trade discrepancies by liaising with trading, sales and relevant teams
• Monitor and process trade lifecycle events
• Control, reconcile, and resolve trade processing exceptions
• Work with technology for implementation of new processing platforms and system enhancements
• Analyze new regulatory reform requirements and deploy new processes with legal/compliance, IT and project teams
• Provide back up support for other functional teams in Singapore Branch Operations

What you bring:

The ideal candidate for this VP Trade Support role brings a wealth of experience from an operational role within a global investment bank. Your expertise in commodities or fixed income OTC will be highly valued. You are known for your high personal commitment and integrity. Your deep understanding of products, business operations coupled with your strong communication skills make you adept at interacting effectively across various functions and locations.

• University degree with 10-15 years of experience in an Operation role
• Experience with global investment bank, especially in Commodities or Fixed Income OTC
• High personal commitment and integrity
• Good understanding of products, business and operational knowledge
• Strong communication skills, able to interact effectively across functions/locations
• Detail oriented with strong risk awareness

What sets this company apart:

Our client is renowned for its commitment to excellence and innovation in the financial services industry. They offer a supportive work environment that encourages professional growth and development. Their inclusive culture fosters teamwork and collaboration, making it an ideal place to grow your career.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Nomura Overview

Nomura is an Asia-headquartered financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm practices disciplined entrepreneurship while building on a long tradition of serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Investment Banking

Nomura's Investment Banking department is a leading global player offering a comprehensive range of advisory and capital-raising services to clients. With a focus on innovation and creativity, the team delivers tailored solutions to help clients achieve their strategic objectives. Nomura's Investment Banking team specializes in mergers and acquisitions, equity, and debt capital markets, and restructuring and financing, with a strong track record of success and exceptional service to clients across industries. Through its global network and expertise, Nomura's Investment Banking department is well-positioned to continue driving growth and delivering value to clients in the financial industry.

Responsibilities

• Conducting market and industry research within the sector focus in Nomura.
• Organizing and preparing marketing materials, presentations and assisting in client relationship management;
• Responsible for the development of valuation models, pro-forma financial statements and comparable company analysis
• Assisting in due diligence, transaction management and liaising with internal and external stakeholders;

Requirements

• Minimum of 1 year experience within Investment Banking or boutique advisory.
• Minimum 1 year of M&A transactions for Indonesia deals.
• Experience working on Indonesian transactions that requires interaction in Bahasa Indonesia.
• Advanced financial modelling and financial analytical skills.
• Strong written and verbal communication skills.
• Good Presentation skills.
• The ability to excel under pressure amid demanding deadlines.
• A strong sense of personal integrity and teamwork.
• A high level of energy and a keen desire to learn new concepts.

Regional Disclaimers / Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

SFID: 8361

Compensation:

SGD 3,950 (Fixed) + RSUs 

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Job Description

IT Support Desk Engineer plays a critical role in ensuring the smooth operation of an organization’s IT systems, hardware, software and operational devices. The role will serve as the first point of contact for end-users experiencing technical issues, offering remote or onsite support, troubleshooting hardware and software problems, and maintaining high levels of customer satisfaction.

Skills

• Proficiency in troubleshooting Windows operating systems.
• Familiarity with Active Directory, Microsoft 365 & MS office products.
• Basic understanding of networking (TCP/IP, DNS, VPN).
• Experience with ticketing systems (like ManageEngine-ServiceDesk or Similar).
• Any Windows Server knowledge will be added advantage.

Education
• Diploma or bachelor’s degree in computer science, Information Technology, or a related field.

Experience
• Minimum 3 years in an IT support or helpdesk environment preferred.

EA Number: 11C4879

1. IT Technical Responsibilities

1. Maintenance, administration and monitoring of Servers
2. Perform Server administration and management of windows servers, VMWare, AD Domain services, AD Certificate services, DHCP, DNS, MS Exchange and Email filtering
3. User account creation and deletion for Windows, Emails, BT, VPN, Messenger and door access
4. Maintenance/ Administration of Network Infrastructure
5. Maintain and update firewall settings
6. Monitor and maintain computer systems and networks, routers, switches, voice circuits, leased lines, telephone lines, etc for the smooth operations of the Company
7. Assist IT Manager in implementing information and cyber security and control structures
8. Handle system backup, storage management and system recovery.
9. Conduct servers backup (daily/weekly/monthly backup)
10. Handle renewal of maintenance services for IT equipment/ software licenses
11. Perform tests and evaluations on new software and hardware
12. Liaise with vendors for IT equipment purchase and technical support
13. Liaise with vendors for new voice circuits, leased lines, data subscriptions, etc
14. Check invoices from vendors & perform cost allocation (Voice circuits & data subscription) for Finance
15. Provide desktop support duties
16. Workstation and trading phone setup for new users
17. Install and configure computer hardware, software, systems networks, printers and scanners, etc.
18. Provide technical support for User Desktops, BT Trading system, voice circuits, etc across the company (in person or over phone)
19. Support of desktop applications like Bloomberg and Refinitiv related applications
20. Troubleshoot hardware and software issues
21. Rollout Windows updates and patches
22. Regular checks for PC and Server OS patches and updates

2. Others

1. Assist in office renovation
2. Shifting of User positions or desk positions
3. Perform duties of an SMO – Safe Management Officer (acting as a back-up for the main SMO)
4. Any adhoc assignments by Management

Requirements

- Minimum Diploma in Information Technology related field

- Minimum 1 year of experience

- Experience in firewalls, routers and switches configurations

- Experience in MS Active Directory Account, MS Exchange, VMWare and Linux administration

- Meticulous, resourceful, independent, good interpersonal skills and sense of responsibility

- Possess MCSA, MCP, CCNA knowledge and working experience in financial sector will be added advantage

- Good interpersonal skills

- Willingness to work on weekends and public holidays occasionally

Technology Support Specialist

Responsibilities:

• Supporting the Firm in the Technology function, including but not limited to software, hardware, networking infrastructure and applications
• Providing support in IT/ IS functions such as networking, mobile device, remote, audio visual, telephony and security
• Conducting basic in-house application training sessions to our user community
• Drafting, updating and managing documentation as part of the work process
• Collaborating with other members of the Technology team and Business Services team to come up with practical and effective solutions to meet business operational needs
• Participating in and contributing to special projects in support of Firm initiatives
• Assisting the team with related ad-hoc duties, where necessary

Requirements:

• Bachelor’s degree in Computer Science/Engineering, Information Technology or equivalent
• Intermediate working knowledge of Microsoft Technologies that include but are not limited to Windows Operating System and Office Applications (Word, Excel, PowerPoint and Outlook)
• Experience with other mainstream software systems (e.g. iOS, Mac OSX, Android) and/or technical skills related to an ability to do basic logic design and programming with simple scripts; or using industry standard visual basic, power-shell, will be ideal
• Industry standard current certifications by Microsoft, Cisco, HP, Application solution vendors will be helpful
• At least 2 years’ relevant experience in a corporate environment. Experience working in a law firm would be an advantage
• Honesty, integrity and professionalism are key pillars to how we operate in our environment. You must be able to handle sensitive matters and maintain strict confidentiality at all times
• Excellent analytical, troubleshooting, organizational, planning and critical thinking skills. You are able to multi-task, and handle multiple projects as well as changing priorities to support business needs
• You demonstrate a sense of urgency and the ability to work and respond to a fast-paced environment, as well as flexibility in adjusting hours to meet operational and business needs
• A strong team player with excellent interpersonal, written and verbal communication skills, to facilitate effective working relationships within the Technology team, our user community and stakeholders

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

You may visit our website at www.wongpartnership.com for more information.

Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

We are seeking a candidate with a niche skill: POWERSHELL

Will you be the one?

Our client, a rapidly- growing Commodities Trading House has been a driving force in this market- actively expanding in Asia and Australia through mergers and acquisitions, whilst also growing their teams with capable talents. They are keen to develop their talents within the company and encourage internal transfers to different teams and projects.

Now, they are looking for an Application Support Analyst to join their 'Central Team'.

Quick Overview

With extensive experience under the belt, especially with PowerShell, PowerBI, and SQL database, you will be taking up an collaborative and self-motivated role within the team.

You will be responsible for handling applications and incidents in the 'Central' team, being the front liner to handle L1 - L3 incidents for front office & post trade applications .

Your Duties:

• Provide support for all Trading & Back Office Platforms to both internal client base
• Support of Business users offering L1 - L3
• Liaising with external vendors to manage vendor system upgrades and implementation
• Knowledge of scripting language (PowerShell)
• Provide incident management per ITIL standards.

Your ESSENTIAL Key skills and Technologies:

• Minimum 8 years of experience within application support
• 'MUST HAVE' Advance Technical skills: PowerShell, SQL,
• Windows, Linux/Unix OS
• Incident management, change management
• Able to prioritize tasks and balance with project work.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

• Develop an in-depth understanding of VOCC functionality

• Build the knowledge base and understand the various application service flow  product, and services

• Able to develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process

• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels

• Liaise with L2 support groups to collaborate on the resolution of incidents and problems

• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly

• Track update and resolve all assigned requests in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality

• Enhance technical skills through participation in ongoing training

• Able to communicate and work cordially in global team with teammate from different culture and in time zone.

• Create Incident reports and Ensure all incidents and changes are in compliance to ITIL and operation policy

• Be able to problem diagnose, quickly and efficiently by running and review application and network traces

• Ability to communicate well and manage highly stressful situations during the Incident.

• Ability to prioritize and multitask. Flexibility and adaptability in work approach

• Adhere to the Standard operating procedure and suggest improvements if needed.

• This role will require shift work and Weekend On-call support.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Working Days: Monday - Friday

Working Hours: 8.30am – 6.00pm

Location: Clarke Quay

Contract Period: 8 months

• Facilitate survey administration and conduct data validation on completed surveys

• Make calls out to respondents to verify and clarify data

• Conduct and verify data on completed survey cases to ensure data is accurate and reliable

• Support the team and contact service centre in terms of administrative and coordination

• Data entry for completed surveys, and to update status and report to supervisor

• Ensure highest level of customer experience service is rendered

• Respond to queries from respondents in a professional manner

Requirements:

Singaporean

At least GCE A Levels or Diploma

Proficienct in Excel

Proficiency in Python, PowerBI is advantageous

About the department

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

What you'll do

Do you like solving complex problems? Are you great at helping a team grow to surpass their potential together? Do you enjoy interacting with people at all levels and roles?

As a Technical Support Manager at Cloudflare you will:

Provide World-Class Support to our Millions of Customers - You will help the team triage and answer high priority tickets from both top partners and free customers, understand our customers needs and problems, in depth, in order to provide insights on them to the company and solve them, and are confident in addressing customer escalations with team members.

Manage Technical Support Engineers - You will coach the team to excel at their jobs, manage individual and team projects to on-time completion, have regular one-on-ones with everyone on your technical support engineering team, encourage professional development, help with training and QA, manage the support hiring process, and keep team morale high.

Help Manage and Improve Tools and Processes - You will manage and continuously improve our processes for helping customers, managing the team, and working with the rest of the company. They will also help to manage all of our support tools and software.

Work Cross-Functionally With Other Teams - You will work with other teams to guide projects that help the support team, customers and the company. You will act as the Voice of the Customer to communicate clearly the requests and problems our customers are reporting to the rest of the company through to resolution.

Examples of desirable skills, knowledge and experience

• Minimum of 3 years of team lead or management experience, with teams of 4 or more people
• Experience managing Support Engineers' performance and development
• Strong experience at hiring, coaching, and training Support Engineers
• Experience managing a team to meet and exceed their individual, team, and company goals
• Minimum of 5 years technical support experience for SaaS/PaaS enterprise solutions
• Fundamental understanding how the Internet works (OSI Model)
• Knowledge of DNS, SSL/TLS, HTTP, and network related concepts
• Familiarity with command line and command line tools including curl, dig, traceroute
• Experience providing global support that follows the sun 24x7x365
• You have strong communication skills, both verbal and written
• Past experience or interest in working at a fast-paced and high-growth company
• Ability and willingness to work occasional weekends, holidays, and after hours

Responsibilities:

- Provide IT technical support and manage office network/system

- Monitor and manage system security

- Oversee tech refresh of office IT systems

- Responsible for patches and update of IT framework

- Monitor and manage IT hardware and software licenses

- Anaylze, monitor and provide reports on IT infrastructure

- Participate and support IT upgrading projects

- Participate and support Head of IT on AI initiatives

- Participate and support Head of IT on IT related projects

Requirements:

- Preferably 1-2 years of relevant experience

- Degree in Information Technology or related qualification

- Familiar with different operating systems including Windows and Mac

- Self-motivated and able to work independantly

- Strong communication (written and verbal) and interpersonal skills

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Overview of The Department

Commercial Rating and Underwriting (CRU) sits within the Credit and Fraud Risk (CFR) division and forms the institutional credit risk management function within American Express. The CRU team plays the critical role of assessing and managing the risk of institutional exposures across all business units with American Express, and in all regions globally. Credit exposures are primarily generated through corporate and small business card programs, via merchant service relationships where non-delivery risk exists, and among the securities portfolio held for firm-wide liquidity. CRU is led from Salt Lake City with regional teams in New York, London, Singapore, Sydney and India.

In addition to determining the internal credit rating which drives the probability of default of each exposure, CRU also calculates the loss given default of these obligors while underwriting card programs. As a bank holding company, American Express must comply with the highest global banking standards set by Basel and implemented by the bank's primary regulatory authority, the Federal Reserve.

Job responsibilities

• Analyst will be based in Singapore and will be responsible for rating and underwriting credit exposures for the Japan market. Fluency in Japanese is a must as you will be required to read Japanese financial statements and also liaise with Japanese stakeholders in spoken Japanese.
• Fundamental analysis incorporates a thorough review of business, financials, industry and country risks coupled with support from internal and external rating model outputs. Assessment includes understanding of the need for credit extension, profitability of the relationship and program structures.
• As an Analyst, you will have the opportunity to interact with various teams across the firm including front office sales, business unit risk partners, and credit administration to perform their critical role.
• As an Analyst, you will also be part of CRU Analytical and Operational Excellence team which is responsible for developing analytical frameworks, quality controls and colleague learning & development processes.

Desired Skills

• Experience as a credit analyst or underwriter dealing with commercial exposures ranging from small business to middle-market to large, multinationals.
• Thorugh understanding of fundamental financial analysis including the ability to review corporate financial statements to determine the ability of the obligor to honor its credit obligations.
• Comfort with GAAP/IFRS accounting standards, corporate valuation, and forecasting.
• Familiarity with quantitative credit models (such as Moody's, Riskcalc, CreditEdge, etc and knowledge of how to interpret the outputs, and when deviation from the model has appropriate rationale.
• Comfort with public agency ratings and supporting analysis.
• Understanding of current macroeconomic trends and how to provide recommendations to improve the PD estimation based on the business cycle.
• Experience preparing company-specific and industry-wide credit memorandums.

Qualifications

• 0-2 years experience rating and/or underwriting at a leading financial or rating agency.
• Bachelor's degree from a top tier university with high GPA and a degree (or substantial coursework) in finance, accounting, economics, or statistics.
• Chartered Financial Analyst program candidacy a plus.
• Proficiency with MS excel, VBA a plus.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job Highlights
• Good work benefits (Dental benefits) and package
• Work Location: CBD
• Passionate and pleasant working environment
• Attractive Bonus and salary increment opportunity

Job Description
• Perform Crude Oil, Refined Products and Petrochemical products market quantitative,
qualitative and technical analysis
• Prepare market reports on daily, weekly and monthly basis for internal use
• Provide fundamental analysis and trade ideas to traders
• Provide internally recognized technical and analytical skill acting as technical reference
for all level with company
• Support the Derivatives trader and physical traders on various research topics

Requirements
• At least Degree in Business/ Finance & Accounting/ Economics.
• At least 3 years' related working experience in Oil Trading Industries.
• Strong with numerical data, analysing trends, graphs and identifying discrepancies
• Meticulous and organized with high level of attention to accuracy and details
• Positive and displays good attitude
• This role requires proficiency in English and Mandarin both spoken & written to
liaise with internal/external counterparts who can only speak Mandarin.

Overview and Purpose of the Position
The role involves working closely with service leads and business stakeholders to define and execute a roadmap for IT solutions and enhancements.

Main Responsibilities

• Collaborate with the Reporting Officer in the approval, acquisition, and implementation of IT projects.
• Resolve project-related issues by working with vendors and key stakeholders to ensure successful IT project delivery.
• Oversee planning, directing, supervising, and coordinating vendor and department operations, including assigning tasks, evaluating work processes, and preparing correspondence such as reports.
• Work with stakeholders to prioritize, design, develop, and implement IT application features and enhancements, ensuring alignment between system capabilities and business requirements.
• Ensure optimal performance of business-as-usual and in-scope IT systems, meeting SLAs and user stakeholder requirements.

Qualifications and Area of Discipline

• Bachelor’s Degree or diploma in Computer Science, Software Engineering, Information Technology, or related technical fields.
• Degree or diploma holders in Radiography or Medical Laboratory Science with an interest in IT are also welcome to apply.
• Knowledge of IT disciplines such as proficiency in Python and familiarity with systems languages (Java, Scala, C++) and experience with Oracle databases will be advantageous.

Required Competencies and Capabilities

• Previous experience in the healthcare industry is preferred but not essential.
• Ideally, 1-3 years of experience for an Analyst or 3-5 years for a Senior Analyst.
• Strong analytical and problem-solving skills.
• Eagerness to learn new specialized IT software tools.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Email: [email protected]

Role: Trade Operations Analyst (1 year renewable contract)

Experience: Minimum of 1 year

Location : Marina Bay

Benefits:

• Renewable contract (Performance-based)
• Medical Insurance Coverage
• Leave credits

RESPONSIBILITIES:

• Work closely within VCG, Rates and PC team on rates sourcing process (end-to-end from source to distribution)
• Assist VCG & Rates team for daily BAUs including rate configurations and resolving rate exceptions/investigations
• Perform trending analysis of key market data drivers giving more insights to daily movement.
• Assist with testing of projects and initiatives in rates automation & enhancements across VCG and Rates team, as well as tracking and following up on the status of the various initiatives.
• Responsible for delivery of end of day market data for EOD valuation for an asset class.

QUALIFICATIONS:

• Bachelor's Degree in Finance, Business, or related field
• Good knowledge of treasury products, especially in the areas of Interest Rate/FX products.
• Experience in Commodities would be a plus.
• Banking experience

Division Summary

The Risk division encompasses the Credit Risk, Country Risk, Operational Risk, Physical Commodities Risk Assurance, Business Continuity Management and Market Risk disciplines. Credit Risk consists of the rating and analysis, ongoing monitoring and reporting of the credit exposure that the Bank runs.

Job Purpose

A 8-month placement to assist both the Credit Risk and PCRA teams. Applying experience and strong awareness of ICBC Standard Bank’s operations with a view to minimising the inherent risks to the Bank while simultaneously managing these against the rewards implied by the Bank’s activities.

Key Responsibilities

Credit Risk

Assist the Credit Risk team with the following key responsibilities;

· Counterparty risk management including analysis of financial information, liaise with clients to test & authenticate information supplied, assist in the end-to-end credit risk process, liaise with Front Office on requests, provide input of credit terms in legal documentation and assist in ratings and limit/appetite setting.

· Transaction risk assessment including reviewing new and existing transactions with a particular focus on global markets, commodities and derivative products, and some structured transactions.

· Portfolio management including ongoing monitoring of the creditworthiness of the portfolio, monitoring, and managing customer positions including limit excesses and non-payment or disputed margin calls.

Physical Commodities Risk Assurance

Assist the PCRA team with the following key responsibilities;

· Daily reporting: Ensuring daily and monthly reporting on location, group provider and notional inventory (NIRF) limits, aged inventory, and first line of defence inspection activity is accurate, comprehensive and issued on a timely basis.

· Inspections: Participating in PCRA physical inspection and desktop assurance activity, including participation in warehouse / vault / refinery / terminal / port visits globally, performance of desktop assurance reviews and agreeing and tracking actions.

· On-boarding: Providing sign off on the on boarding of new locations based on the data supplied in the Storage Location questionnaire and due diligence process, including approval of limits (subject to PCRA Delegated Authority thresholds) in inventory management systems.

· Monthly reporting: Production of papers for the Physical Commodities Committee.

Pre-requisites

· A degree, or equivalent in an appropriate discipline

· Experience of working in a regulated environment, ideally Financial Services

· Proven track record of performance in Financial Services

· Credit analysis experience

· Strong knowledge and awareness of ICBC Standard Bank’s operations

Personal attributes:

· Strong attention to detail

· Self-starter

· Strong written & Oral communication skills

· Well organised

· Pragmatic

· Resilient

· Client mind-set

· Results and solutions orientated

· High level of integrity

· Global mind-set

The role would suit someone who is:

· Able to navigate complexity

· Able to work in ambiguity

· Flexible

Job Responsibilities

· Financial Controlling and Reporting activities for monthly and yearly closing.

· Review financial statements and prepare insightful P&L commentary for submission.

· Prepare Balance Sheet Reconciliation in Blackline.

· Understand tax requirement for Singapore and Australia and prepare Singapore GST and Australia BAS return.

· Approve the payments in banking portal.

· Process payment runs and execute payment instructions in banking portal

· Process AR Receipts in ERP system, follow up on Debtors aging, perform intercompany confirmation at month end.

· Initiate process improvement ideas via automation tools.

· Participate in any testing of new project.

· Perform ad-hoc duties as assigned.

Job Requirements

· Accounting experience handling month end close and willing to do hand on accounting transaction work.

· IT savvy and well-versed in Microsoft office applications

· Strong team player with good interpersonal, communication and organisational skill

· Ability to prioritise, meet deadlines and work autonomously.

· Service oriented, able to provide a very high level of service to internal customers.

· Meticulous and attentive with details

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• 3+ years of experience in Mobile Testing and Java SDK.
• Analyze business requirements and technical designs for testability and traceability
• Participate in test planning, estimating, and scheduling
• Develop test plans covering functional, system integration, and regression testing
• Design both manual and automated test cases and scripts
• Utilize appropriate tools for the development and execution of manual and automated test cases and scripts
• Diagnose, document, help troubleshoot, and isolate bugs and issues encountered during testing
• Log daily progress and escalate testing issues using the appropriate escalation paths

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.   

The Opportunity:

We are looking for talented, curious, and energetic Analysts who embrace teamwork and automation to quickly mitigate or escalate critical processing issues. An Associate Analyst is responsible to fully support the batch processing for Visa’s Debit, Data Platforms, and Core Systems applications in a multi-data center environment. The daily duties include monitoring batch processing flows, resolving errors following incident and problem management processes, and supporting daily change activities. You will get to see your efforts support critical processing of financial and non-financial data our clients depend on.

The Work itself:

The Associate Analyst is responsible for the management and recovery of the Visa’s Core batch applications and services which include:

• Monitoring batch processes and file transfers

• Taking corrective actions to recover failed jobs and file transfers to ensure batch processing is executed on time to meet SLAs

• Communicating with Clients via e-mail and phone to address issues or provide status on file deliveries

• Escalating appropriately based on documented processes

• Documenting all issues following standard ITIL Incident and Problem management processes

• Preforming Change reviews, executing change tasks, and coordinating change activity as needed

• Following all defined processes, procedures, and standards

• Defining and updating all team documentation including the daily shift handover

• Assisting support teams in updating job documentation and job schedules as needed to support efficient batch processing

• Preforming proactive analysis of the Visa’s complex batch schedules to detect potential problems and when necessary, take preventive actions

• Preforming UAT (user acceptance testing) for new or upgraded operational monitoring tools and batch related user interfaces

Essential Functions

The Skills You Bring:

• Client support and customer service experience

• Team player and a good listener

• Strong reporting and documentation abilities

• Excellent written and verbal communication skills and can flourish in a fast-paced environment with multiple, sometimes shifting priorities

• Ability to work independently and to also work effectively as part of a dispersed team

• Strong analytical and diagnostic skills, e.g., root cause analysis, timelines

• Experience working directly with customer support to solve technical problems

• Must have a strong commitment to execution, follow through and timely communication

• Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical clients

• Good organization skills and a high level of attention to detail

Work Hours: 

• 12 hour day shift, onsite 

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Our Client:

Our Client is a prestige beauty company that originated in Italy. We seek a regional Business Analyst (Two Year Contracts -Renewable/ Convertible) to join the dynamic team.

Job Responsibilities:

· Comprehensive Sales Reporting and Analysis: Prepare weekly sales reports, monitor performance, and conduct deep-dive analyses by channel and product line.

· Monthly Financial Reporting: Oversee key reports including sellout consolidation, T&E expenses, Advertising & Promotion reviews, pricing accuracy checks, and sales budget support.

· Budget and Strategic Planning: Assist in the budget process, revisions, and 3-year strategic planning; coordinate submissions and ensure alignment across departments.

· Procurement and Compliance Oversight: Monitor purchase procedure compliance, manage POs, and provide guidance on procurement system best practices.

· IT and Project Collaboration: Partner with IT teams to support and implement new finance-related systems and functionalities (SAP/POS/BW), alongside managing ad hoc projects.

Job Requirements

· Bachelor’s or higher degree in Finance.

· 3+ years in finance

· Good Excel/PowerPoint skills

· Fluent in English, good communication skills

· Ability to work in a team, self-organised, disciplined and hands-on

· High level of professionalism and attention to detail

Registration No: R22104771

EA Licence No: 22C1376