• Bachelor’s Degree in computer engineering/ Banking & Finance or related field
• Proven working experience in operation administrative functions equivalent role with at least 6 to 9 years relevant experience in Banking and Finance
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
• Strong attention to details, excellent analytical and problem-solving skills
• Experience in financial lifecycle primarily in procure to pay process
• Experience in vendor management to deal with external vendors
• Testing or quality certifications will be preferred
• Must display a high level of professional judgment, commitment, integrity, and teamwork

Key Highlight:

• Great Exposure to the government sector
• Nearest MRT: Labrador Park
• Contract Duration: 11 months
• Salary: Up to $3,450 per month
• Working Hours: Monday – Friday (Office hours)

Key Responsibilities:

• Assist in researching and identifying sources of data, as well as support in external engagements with content providers.
• Support the data team in identification of data, tracking and coordination with content providers.
• Assisting the team with external partnerships (e.g. slides, minutes writing) and conducting desktop research for data collection.

Key Requirements:

• Only Singaporeans
• Minimum qualification: Degree in any related field
• Experience/knowledge or training in computer science and artificial intelligence will be a bonus

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Yee Kar Seng
Outsourcing Team
BGC Group Pte Ltd
Registration No.: R22107286
EA License Number: 05C3053

Performance Motors Limited (PML), a Sime Darby Motors Company, endeavours to be the undisputed leader in the automobile industry. As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure.

Job Description :

• Develop, chart, and communicate Aftersales related strategies, budget, framework, policies guidelines and procedures to all stakeholders effectively.
• Monitor its implementation to ensure high-level performance and consistency across all operations.
• Conduct data mining and analysis to facilitate the formulating of Aftersales strategic plans and tactical actions to achieve the annual budget and KPIs.
• Track, analyse and publish Aftersales reports such as Aftersales Integrated Report, Monthly Key Performance Indicator (KPI) for BMW Asia timely.
• Monitor, analyse and work with the operation which is not meeting the Aftersales KPIs such as revenue growth, customer retention, workshop Efficiency Per Unit (EPU) for improvement plan.
• Develop programs and strategies to achieve various business objectives such as parts purchase target, Net Promoter Score (NPS), Group financial targets, customer retention rate etc.
• Keep in touch with the National Automobile bodies/authorities and major competitors for constant assessment of business condition/situation to keep track closely of the relevancy of the strategies deployed.
• Conduct market intelligence and gather market feedback to analyze and identify new Aftersales trends.
• Build and maintain good rapport with BMW Asia, Subcontractors, Vendors, Suppliers etc to establish a cohesive working relationship for ease of work and lobby the necessary support when there is a need.

Requirements:

• Diploma/Degree in Business or Engineering.
• Minimum 3 years of relevant working experience.
• Possess working experience in the automotive industry with a good understanding of Aftersales operations.
• Possess extensive local market knowledge and proven good track records in the automotive-related industry.
• Class 3 driving license.

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.

Job Purpose:

To oversee the support for sales team with administrative and physical tasks. The goal is to facilitate and optimize their sales performance

Job Responsibilities (non-exhaustive):

• Prepare quotations, invoices, delivery orders
• Assist in payment collection from clients
• Prepare internal documents: credit notes, adjustment forms, write-off forms, manual delivery orders
• Administer Advance Invoice Back Orders (AIBO) duties
• Update (i) Stock listings (backlogs & storage facilities) (ii) Business Partners record (iii) Catalogues
• Coordinate with different departments to complete tasks
• Keep up to date with sales campaigns and offers
• Support storage billing on quarterly basis
• Support sales campaigns and/or wine events
• E-Commerce administration (sales leads, queries, inventory loading)
• Provide timely and accurate feedback to Superior/Director

Job Qualifications/Prerequisites:

• Experience in sales administration
• Knowledge in MS Excel: pivot table and V/H lookup
• Well-organized and responsible with an aptitude in problem-solving
• Good account management – Monitor & collect payment promptly
• Customer service oriented
• Professional Attitude: Integrity, dependability and reliability
• Good computer skills (MS Office, especially in Excel)
• Wine and/or Sales support experience is a bonus

Skills and Knowledge:

• Good communication and PR skills
• Previous experience in an order processing role
• Good level of written and verbal communication skills
• Fast and accurate data entry skills
• Pleasant and professional manner
• Team player with ability to work autonomously
• Good level of customer service skills
• Strong work ethics
• Ability to work under pressure and to deadlines
• Advantage:
  i. Sound product knowledge in fine wines and whiskies
• ii. Experience in ERP- SAP Business One

Key Highlights

• Great exposure to the government sector.
• Contract: 11 months
• Nearest MRT: Labrador Park
• Working Hours: Monday to Friday, Office hours
• Salary: Up to $3,450 per month

Key Responsbilities:

• Coordinate with other Biztech group (BTG) teams to gather research requirements
• Support internet research topic on trends related emerging technology
• Collate findings in email briefs & powerpoint slides

Key Requirements:

• Only Singaporean can apply.
• Degree/ Diploma in Mass Communication, IT or equivalent field.
• Experience in researching on digital technologies such as AI/ quantum/ 5G or blockchain is advantageous.
• Skilled in writing and presentation designs will be an added bonus

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Venice Kang
Outsourcing Team
BGC Group Pte Ltd
Registration No.: R23117645
EA License Number: 05C3053

• Bachelor’s degree in business administration, Information Systems, or a related field.
• 4-8 years of experience in Information Technology with proven experience as a Business Analyst or in a similar role.
• Strong analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.
• Ability to handle multiple tasks simultaneously, ensuring efficient time management.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Proficient in gathering and documenting business requirements using industry-standard techniques and tools.
• Experience with data analysis and visualization tools.
• Strong attention to detail and ability to prioritize tasks in a dynamic work environment.
• Familiarity with agile methodologies, project management principles and tools (e.g., Jira, Confluence)
• Knowledge of business process modelling and workflow tools.
• Strong organizational skills and ability to work independently or as part of a team.
• Business analysis certifications are a plus.
• Ability to thrive in a fast-paced environment with minimal supervision.
• Strong sense of ownership and pride in your performance and its impact on the company's success.
• Excellent critical thinking and problem-solving skills.
• A team player who can effectively collaborate with others.
• Strong time-management skills to meet project deadlines.
• Excellent interpersonal and communication skills to facilitate effective collaboration and reporting.
• Knowledge in ASP.NET, ASP.NET Core (Razor, Web API) frameworks, SQL Server, Java Script and React would be advantageous.
• Familiarity with ITIL v4 framework would be advantageous. 

Our organization

Delaware Consulting Asia Pacific Pte Ltd (“delaware” in short) is an IT consulting company in Singapore with global connections. We deliver advanced ICT solutions and services, guiding our customers through their business and digital transformation. We partner with SAP, OpenText, Microsoft, and Salesforce, as well as a group of technology partners to support our customers with truly omni-channel customer experience.

Our Team

We are a dynamic, stimulating team of highly motivated professionals with attention for personal development in your expertise.

• We offer a continuous process for learning, development, and growth.
• We offer a challenging and dynamic job.
• We know there’s more to life than work. We organize team events and impromptu drinks: Nothing better for team spirit, right?
• We are a flat organization with short lines of communication.

Your Role

As an SAP Analytic Cloud (SAC) Analyst, you are expected to demonstrate professional knowledge and behavior on assignments, taking care for customers and activities with important attention to the team aspect.

Job Description

Key Responsibilities:

• Design, implement and deliver the functional and technical components of planning, budgeting, and forecasting solutions using SAC Planning.
• Lead the effort to gather, analyze and model client data (customers, financials, operational, organizational, access channel), key performance indicators, and/or market data (competitors, products, suppliers), using a broad set of analytical tools and techniques to develop quantitative and qualitative business insights and improve decision-making.
• Build analytic and planning models and visualizations with usage charts, tables, maps, filters, dropdown menus, hiding functions, interactive objects, and pictures.
• Build and implement solutions for SAP Analytics Cloud (SAC) implementations in planning, forecasting, forecast adjustments, integrate, and generate forecasts with upstream processes, reports, and dashboards to support critical business KPIs.
• Interact with clients to understand the business requirements to conclude blueprint, configuration, testing, migration, support, and continuous enhancements.
• Manage leading SAC projects, to ensure timely delivery.
• Build new management reports in Business Warehouse and SAP Analytics Cloud as required.
• Understand the technology landscape and how it affects the client’s area of the business; trends associated with the technology; functional areas and industries and the value propositions for clients to rotate to the new system.

About You

Your Knowledge, Skills, and Qualification

• Knowledge of data modeling and preparing datasheets, merging, custom calculations, formatting values, dimensions, and measures.
• Proven abilities and technical experience with SAC technologies: S/4HANA, Embedded Analytics, BW/4HANA, SAP Fiori, HANA XS applications, Google/Azure/AWS Cloud technologies and BI/visualization tools.
• Good Understanding of SAP data structures, End-to-end dataflow, SAC predictive capabilities, augmented analytics, forecasting, etc.
• Ability to be flexible and work analytically in a problem-solving environment.
• Excellent written and oral communication and interpersonal skills.

Your Experience

• Bachelor's degree in IT or equivalent work experience is advantageous.
• Fresh graduates will be considered.

JOB SCOPE:

· Maintaining the general cleanliness of equipment and the workplace.

· Providing logistical support for school events and activities, including transporting and arranging furniture and equipment.

· Simple administrative and office work.

· Assisting with the preparation of equipment, apparatus and substances for laboratory lessons.

· Any other assigned duties

REQUIREMENTS:

· Understanding of Basic English.

ADDITIONAL INFO:

· Contract type: <6 months contract

· Working hours and days: Monday to Thursday (1030am to 8pm) Friday (11am to 8pm)

· Date of commencement: Immediate

· Working location: East (Kembangan MRT)

BENEFITS:

· Attractive salary

· Comprehensive medical benefits

· Leave benefits

· Training and Professional Development

Interested applicants may apply via www.seacaremanpower.com for the agency’s consideration

Only shortlisted candidates will be notified

Lic 95C4455

The primary purpose of the position of IT Systems Analyst is to analyse, design, and enhance the Eurokars Information Systems to ensure they effectively support and contribute to the overall mission and objectives of the organization.

They work with business stakeholders, IT teams, and vendors to identify requirements, develop solutions, and ensure that systems meet the needs of the organisation.

Responsibilities

• Management and support of daily End Users IT requests/issues on business application and Workflow systems

• Ensure IT Tickets are properly logged and followed up with timely escalation to the supervisor and vendors

• Support of business application systems consist of but not limited to DMS (Dealer Management System) and CRM (Customer Management System).

• Ensure proper workflow and documentation of business application systems are in place in the areas of application data backups, housekeeping process, project documentation, application disaster recovery procedures, application licenses and inventory

• Ensure applications conform to stakeholder requirements, reviewing & updating of software design architecture, technical documents, maintaining and enhancing existing application systems

• Work closely with business functions on business application projects, assist & participate in the design & development of new/upgraded of these systems, liaising with vendors to support established specifications & requirements.

• Maintaining open communication with stakeholders and reporting progress and issues to project management and relevant teams.

• Perform periodical audit and security review in the domain of business application systems, accounts, design, architecture to ensure setup adhering to IT Governance & Compliance requirements.

• Designing information systems, including software and hardware components, that meet business requirements and align with IT standards and policies.

• Perform impact analysis arising from business change requests.

• Collaborating with software developers, IT engineers, and other stakeholders to implement and integrate systems.

• Testing and debugging systems to ensure that they meet functional and performance requirements.

• Providing training and support to end-users and IT staff on the use and maintenance of systems.

• Ensuring that systems comply with relevant laws, regulations, and standards.

• Perform any other duties as directed by Section Head and Management

Experience

• Diploma/Bachelor or higher qualification in Technology /Information Management /Computer Science

• At least 5 years of technical HANDS-ON experience in business applications support, development, testing, systems design or project management (SDLC)

• Good programming skills in ASP.NET, .NET Core, C#, PHP

• Good web programming skills such as Javascript, HTML5, CSS3, JQuery, Bootstrap, Rest, JSON and XML

• Have deep knowledge in Relational Database Management System (RDBMS) such as MS SQL and SQL

• Possess strong business process and analytical skills with the ability to assimilate information quickly, and able to communicate requirements and issues clearly and concisely.

• Experience in the implementation & support of business application systems utilising technologies in the areas of Microsoft solutions

• Knowledge and experience on Automotive Industry business process and application systems

• ITIL, Microsoft MCDBA, Salesforce and PMP certificate holders are preferred

• Excellent analytical & problem-solving skills, strong self-initiative, good communication skills, can-do attitude and great team player

• Analytical Skills: Strong analytical and problem-solving skills are necessary, including the ability to identify issues, conduct root cause analysis, and develop solutions.

• Communication Skills: Excellent communication skills are necessary, including the ability to communicate technical information to both technical and non-technical stakeholders.

• Project Management Skills: Good project management skills are required, including the ability to manage multiple projects simultaneously, prioritize tasks, and deliver them on time, within budget, and to the required quality standards.

• Attention to Detail: Strong attention to detail is required to ensure that systems meet functional and performance requirements and comply with relevant laws, regulations, and standards.

What you’ll be doing

• Perform system analysis, design and testing according to the project goal and needs
• Gather requirements from users, design, implement, maintain application system and project management.
• Deploy, maintain and troubleshoot core business application including application servers, associated hardware, endpoints, and databases.
• Develop, analyse, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.
• Translate highly technical specifications into clear non-technical requirements.

What you’ll need

• Degree or diploma in Computer Science, IT, or relevant field
• At least 6 years of web-based applications development experience with one or more of the following qualities:

1. .NET Platform: Windows, IIS Server, HIS Server, SQL Server
2. J2EE Platform: Apache HTTP Server, JBoss Application Server, Oracle Database
3. Pega CRM

• At least 3 years as a Project Leader, able to handle projects and contracts independently
• Technically competent in one or more of the following languages, tools and technologies:

1. Frontend/full-stack development experience using Microsoft Azure development platform such as .Net core, Logic Apps, App Services, Azure Data Factor, SQL database,
2. Others such as Angular, NodeJS, CSS, HTML, Javascript, etc
3. Micro-services and container technologies eg. Kubernetes, Restful API, OAUTH 2 and 2 Way SSL
4. Experience in building secure and resilient applications

• Experience in the following will be an added advantage:

1. UI/UX design
2. Adobe technologies eg. Adobe Experience Manager (Sites/Forms), Adobe Analytics, Adobe Target, Adobe Launch, Adobe Campaign, Adobe Audience Manager
3. Azure DevOps
4. GitHub

• Agile software development tools and standards eg. SCRUM
• Proven experiences in implementing, troubleshooting, performance tuning of web applications.

Benefits

• AL: 14 days
• ML: 14 days
• Medical card
• 1 month bonus upon completion of contract
• Renewable contract

Interested applicants: kindly submit your resume to [email protected]

About our client: Our client is one of the Oil Tank Storage companies in the Oil & Gas industry.

About the role:

• Work with cross-functional teams in BU to understand department / use- case specific/ individual data needs & requirements, and identify opportunities to use data analysis to develop new strategies or improve existing working ways.
• Demonstrate understanding of the business to identify, analyze and interpret patterns or trends in data sets that help in improving business performance.
• Import data from various external and internal sources to bring meaningful insights into the business.
• Develop strong relationships with Global DnA office for collaborations on data engineering and implementing of existing ready data solutions.
• Work independently to design & create effective data visualizations, dashboards & reports that supports business decisions making.
• Monitor & gather feedback on implemented solutions, to ensure value creation and also keeping the focus on continuously improving customer experience.
• Provide insights on value to business and make recommendations for further solution developments to increase our competitive edge over competitors.
• Champion data projects and initiatives the BU embarks on that create value for the organization (eg. T360, Automation of Monthly Scorecard, etc.).
• Feature in business functions systems discussions, as the voice of the DnA department, to facilitate integration of systems.
• Run gap-analysis exercises to increase connectivity between our existing systems to contribute to achieving the full potential of our digital systems.
• Manage external connectivity requests from external stakeholders (eg. customers, government authorities, etc.).
• Singapore BU representative for deployment of Global-led Data projects.
• Support initiatives on advanced and predictive analytics data, such as specialized software tools and functionalities.
• Guide & inspire business (leaders) by giving demo’s, workshops, training, etc.
• Work with management, IT and other functions to determine organizational goals.
• Challenge the existing way of working vs a data-driven approach with all business functions.
• Run a ‘Data Champion’ programme, by identifying forward-looking and pro-data individuals, to further develop their capabilities and use cases.
• Regularly recognize successful data initiatives at the local level, to encourage adoption and conceptualization of such efforts.

About you:

• Academic degree in e.g. business informatics, econometrics, mathematics, IT or another data & analytics discipline.
• 3 to 5 years of relevant work experience
• Excellent stakeholder management & communication skills to convey complex concepts to both technical and non-technical stakeholders
• Possess strong verbal & written communication skills
• Demonstrated strong teamwork skills, strong analytical and problem solving skills
• Possess statistical skills and ability to work with large datasets
• Experience in data models and reporting packages
• Experience with agile scrum way of working
• Experience with using SQL
• Experience with Cloud data platform, data catalog tooling & data visualization tooling
• Experience with data science platform tooling, and object-oriented/object function scripting languages like Python
• Experience with AWS, Snowflake and Gitlab is a plus
• Experience with software development is a plus
• Data control & governance mindset
• Business acumen

Other:

• Work location: Jurong East
• Work hours: Monday to Friday

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

The Application Support role requires the end-to-end support of all Markets related applications across the sales, execution, and trading domain. Although focusing on 1st level support the role is expected to provided support across the horizontals as well as the depth required to enable the applications under management to be efficiently used and provide constant feedback to the team for improvement. The incumbent shall also build highly effective relationships across the Bank to maintain and improve knowledge of the business and its latest products and services to optimise service to clients.

SKILLS REQUIREMENTS OF THE POSITION

Personal and Social

• Able to work independently and in a global team setup to take on initiatives with a positive attitude
• Approachable and a team player
• Client-centric approach for all deliverables
• Able to quickly troubleshoot problems and provide effective solutions
• Fast learner and able to work under pressure to meet tight deadlines
• Excellent communication/coordination skills to deal with different levels of stakeholders
• Highly motivated with integrative personality

Professional and Technical

• Relevant higher educational and professional background with 3-6 years of relevant working experience, preferably in an Investment Banking/Private Banking domain
• Solid experience of providing global support across locations and stakeholders within the finance industry
• Experience with testing applications as part of a release management process within an Agile framework
• Some understanding of financial products and order management flows
• Good understanding of development life cycles such as Agile Methodology
• Good understanding of database design with confidence to write scripts and complex sql queries
• Experience of technology stack used in a typical client server architecture, e.g Java, JavaEE, and web (HTML, JavaScript, CSS, etc)
• Experience with risk, trading and order management systems would be highly desirable.
• Language Skills: English (oral and written) and preferably a second language

Regulatory

• Familiar with regulatory expectations and requirements

A glimpse of what you’ll do:

• Perform technical analysis and correlation on inbound traffic and internal telemetry to identify adversarial campaigns against public healthcare in the IT, medical device, and OT spaces. This will also entail leveraging threat intelligence generated by the threat intelligence team. Public healthcare refers to all public hospitals, polyclinics, and related institutions/agencies under MOH Holdings.
• Provide warning to cyber defenders and recommend countermeasures to safeguard public healthcare against the threat.
• After identifying active adversarial campaigns, work closely with threat hunters and incident responders to ensure that public healthcare networks are not compromised.
• Build a deep understanding of PH adversaries, their tradecraft, and their Tactics, Techniques and Procedures (TTPs).
• Generate reports on observed trends and insights from adversary campaigns conducted against public healthcare.
• Perform threat modelling at the public healthcare level.
• Provide cyber threat intelligence support to the incident response team during cybersecurity incidents.
• Perform regular updates to adversary threat campaign analysis playbooks.

What you’ll need:

• Diploma and Bachelor's Degree in Computer Science, IT, or equivalent fields
• At least 10 years of experience in cybersecurity, of which there should be a minimum of 5 years of direct experience with demonstrable skillsets across threat intelligence, threat hunting, and/or incident response.
• In-depth understanding of networking, threats/vulnerabilities/risks, security controls, and analytical frameworks.
• Familiar with the Cyber Kill Chain, MITRE ATT&CK Framework, NIST Cybersecurity Framework (CSF), and other cybersecurity frameworks.
• Familiar with the latest APT TTPs.
• Self-motivated and detail-oriented, with strong analytical and investigative skills.
• Good collaborative and communication skills.
• Technical cybersecurity certifications (e.g. GCIA, GCIH, GCFA, GNFA, GCTI, OSCP, etc) will be an advantage.
• Relevant experience or demonstrable skillsets in two or more of the following areas:
• Intrusion detection, Penetration testing, Digital forensics, Incident Response, Malware analysis, Participation in CTF competitions or bug bounty programmes.

Benefits

• AL: up to 21 days
• ML: 14 days
• Flexibenefit: $660 per year
• Bonuses: total package ranging from 14-15 months

Interested applicants: kindly submit your resume to [email protected]

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Responsibilities

• Report to Head of IT to assist in the implementation of all application system projects, including POS, ERP, Digital eCommerce, etc
• Work with respective department heads to analyse and propose process solution
• Hands-on technical development skills to perform application enhancements in Navision C/SIDE, Microsoft Dynamics-Business Central, SQL scripts, Java scripting, or any other ERP applications
• Impart and groom junior staffs.
• Manage third-party developers to deliver customisation documentation with proper documentation
• Performs and conduct systems testing, user training & acceptance testing, and post mortem follow-up
• Responsible for quality of deliverables, and customer satisfaction.
• Lead Report Analytics implementation

Requirements

• Independent and self-motivated with excellent interpersonal, communication & reporting skills.
• Willing to get hands-on and work with the team
• Able to travel inter-state and overseas where required
• Preferred language: Chinese (Written and Spoken) due to the need to support our North Asia subsidiaries

Welfare & Benefits

• Recognition & growth opportunities
• Performance Bonus
• Long Service Incentives
• Birthday Incentive
• Staff Discount

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

About the role of IT Support Executive

We are built on strong values and ethics and are seeking like-minded candidates to join the team. Ready to bring your IT game to a cause that matters? Join South Central Community Family Service Centre (SCC) – where tech meets heart, and every troubleshooting session is a step towards helping those in need. This role would extend to supporting =Dreams (Singapore) Limited [association of =D and SCC], a unique full service co-living space exclusively for secondary school teens featuring after-school academic and holistic support.

• Role: IT Support Executive
• Department: FTMS
• Reporting to: Assistant Manager, IT Systems & Support
• Location: South Central Community Family Service Centre, Blk 5 Delta Avenue #01-09 S (160005) & =DREAMS (Singapore) Limited, 99 Haig Rd, S (438748)

Responsibilities:

• Provide and troubleshoot comprehensive level 1 and/or level 2 helpdesk support for internal staff (s).
• Facilitate and set-up AVS/video conferencing before for general meetings.
• Keeps critical services such as desktop operating systems, security patches, email/Office365 tools, and shared storage running at peak performance and working to prevent downtime.
• Upkeep and ensure that IT hardware/software are running smoothly in working order and up to date.
• Manage software licenses, ensuring that it is up-to-date and timely renewal
• Streamline and maintain IT-related contracts with clear SLAs.
• Ensure and safeguard proper management of data through migration/backup missions.
• Collaborate on projects, adding inputs and contributing to the success of implementation.
• Ensure that IT-related policies are current, and organised.
• Stay current on new developments in IT.
• Any other ad-hoc duties as assigned by superiors.

Competencies and Requirements:

• Minimally 2 years of IT experience. (Fresh Graduates are welcomed to apply too!)
• Experience and proficiency with Microsoft 365 & Windows applications.
• Good knowledge of and troubleshooting experience with hardware and system network, including conferencing applications and Audio/Video equipment.
• Good oral communication skills with the ability to articulate complex technical concepts in simple language.
• Demonstrated written communication skills to create useful support logs/reports.
• Good analytical and problem-solving skills to troubleshoot and diagnose issues.
• Strong in project and time management skills to provide updates and fixes within a promised time frame.
• Must be able to work independently with a proactive mentality.
• Strong ability in multitasking and work with staff at all levels.
• Customer service and collaboration skills to interact professionally and positively with internal and external stakeholders.
• Bonus points for Tech Certifications (CompTIA A+, MS365 Admin)

Job Scope:-

• Response to customer reported fault and/or requested service through on site visit or remote programming/reftification
• Carried out faulty items vertification before final RMA
• Assist in projects such as project management, installation, integration, configuration, analysis of possible solution, preventive-maintenance and third party testing as well as carried-out demo
• Perform day-to-day telephony support function for customer locally as well as regional offices
• Provide support backup to contact centre activities as well as maintaining technical interface relationship with vendor/supplier
• Perform preventive maintenance for customer as allocated and scheduled.
• Daily liaison with networking team to ensure telephony configurations are edequate and appropriate.

Reguirements:

• ITE & above
• Good technical analysis as well as interpersonal communication skill
• Entry level also acceptable

Our organization

Delaware Consulting Asia Pacific Pte Ltd (“delaware” in short) is an IT consulting company in Singapore with global connections. We deliver advanced ICT solutions and services, guiding our customers through their business and digital transformation. We partner with SAP, OpenText, Microsoft, and Salesforce, as well as a group of technology partners to support our customers with truly omni-channel customer experience.

Our Team

We are a dynamic, stimulating team of highly motivated professionals with attention for personal development in your expertise.

• We offer a continuous process for learning, development, and growth.
• We offer a challenging and dynamic job.
• We know there’s more to life than work. We organize team events and impromptu drinks: Nothing better for team spirit, right?
• We are a flat organization with short lines of communication.

Your Role

As an Analyst Developer, you are expected to be passionate about programming and enjoy debugging. You are required to demonstrate professional knowledge and behaviour on assignments, taking care of customers’ needs, by working under the supervision of consultant and developing custom-fit programmes based on discussed standards to fulfil their requirements and distinctive technical tools.

Or,

As a Consultant Developer, you are expected to be passionate about programming and enjoy debugging. You are required to demonstrate professional knowledge and behaviour on assignments, taking care of customers’ needs, by developing custom-fit programmes based on discussed standards to fulfil their requirements and distinctive technical tools.

Your Responsibilities

• Involve in end-to-end projects, providing technical support and solutions to the functional consultant or project manager in dealing with customers to setting the next level requirements.
• Transform business system design and deliver quality solutions as per client’s requirements.
• Timely support with ongoing client engagements by being efficient in producing, testing, and deploying programs and applications based on requirements to improve existing software.
• Recommend and implement improvements for existing developments to satisfy guidelines and data privacy regulations through well-built content management.
• Evaluate transactional data to advise foreknowledge and practical strategies to promote business expansion.
• Gather, assess, organise and update on technical documentation to close gaps and fix/locate bugs in the system.

About you

Your Knowledge, Skills and Qualification

• Passionate about programming knowledge, enjoy debugging, creative in problem solving literally and figuratively, and attracted by IT and enjoys interacting with techies.
• Have certification in OpenText with proven experience in Content Server/ECM implementations.
• Keen to understand business challenges; have a nose for entrepreneurship and new innovative technologies to provide high value solutions to clients.
• Good to have some knowledge on EIM (like OpenText) but not a must.
• Effective problem solving, communication and interpersonal skills with customer focused mindset to explain complex matters in a simple way.

Your Experience

• Preferably have some development experience or exposure to the development environment in any software systems. preferably in OpenText.
• Experienced in troubleshooting and debugging for the consultant developer.
• Strong interpersonal and relationship building skills to work with clients.
• Self-driven and able to work well with different stakeholders.
• Be open to learning new things and excited to enrich your knowledge.

Key responsibilities

• Provide administrative support to the sales managers
• Prepare proposals and contracts on behalf of managers to clients
• Assist in daily pick-up reports, weekly forecast and monthly presentation reports.
• Monitor the input of revenue for all events in system
• Communicate events related information to the other departments
• Attends all pre-conference meetings, as required, and assist in the preparation of post-conference reports

Ideal requirements

• 1-3 years’ of working experience in a similar capacity, preferably within the hospitality industry
• Diploma/Degree in Business, Hotel Management or equivalent.
• Good organizational skills, ability to prioritize workload and handle pressure.
• Strong interpersonal and communication skills.

Key Highlight:

• Great exposure to the government healthcare operation sector
• Nearest MRT: Outram Park
• Working Hours: Monday – Friday (Office hours)
• Salary: Up to $3,000 per month
• Contract Duration: 6 months

Key Responsibilities:

• Ensure quality and adherence to SOPs for case escalation and case management for organization's programmes
• Assist in training and upskilling of Customer Care agents provisioned for organization's programmes
• Assist to investigated and monitor status of key cases to ensure customer satisfaction.
• Engage with internal stakeholders on review of programme improvements for better customer experience
• Assist to monitor inventory level at Customer Care Centres
• Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies.
• Support post app release issues and rectifications, solutioning

Key Requirements:

• Only Singaporeans
• Degree in any related field.
• Experience in customer service/customer care is an advantage

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team
BGC Group Pte Ltd
Registration No.: R23117645
EA License Number: 05C3053

What you’ll be doing

• Perform system analysis, design and testing according to the project goal and needs.
• Gather requirements from users, design, implement, maintain application system, and project management.
• Deploy, maintain, and troubleshoot core business application including application servers, associated hardware, endpoints, and databases.
• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements.
• Develop, analyse, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.
• Translate highly technical specifications into clear non-technical requirements.

What you’ll need

• Degree or diploma in Computer Science, IT, or relevant field
• At least 2 years of working experience in Relational Databases (DB2, MS SQL Server).
• At least 4 years’ in-depth hands-on application development experience in Pega PRPC and Pega frameworks.
• Skillset in the following will be an added advantage:
• Java, JavaScript, HTML/ CSS, Web Services (REST and/or SOAP)
• PEGA PRPC configuration, installation, external systems interface and database integration
• PEGA PRPC Production BAU Support
• Pega PRPC CSA/CSSA/CLSA certification

Benefits

• AL: 14 days
• ML: 14 days
• Medical card
• 1 month bonus upon completion of contract
• Renewable contract

Interested applicants: kindly submit your resume to [email protected]

What you’ll be doing

• Perform system analysis, design and testing according to the project goal and needs.
• Gather requirements from users, design, implement, maintain application system, and project management.
• Deploy, maintain, and troubleshoot core business application including application servers, associated hardware, endpoints, and databases.
• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements.
• Develop, analyse, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.
• Translate highly technical specifications into clear non-technical requirements.

What you’ll need

• Degree or diploma in Computer Science, IT, or relevant field
• At least 4 years’ in-depth hands-on application development experience in Pega PRPC and Pega frameworks with Pega PRPC CSA/CSSA/CLSA certification
• At least 2 years of working experience in Relational Databases (DB2, MS SQL Server) is an advantage
• Skillset in the following will be an added advantage:

1. Java, JavaScript, HTML/ CSS, Web Services (REST and/or SOAP)
2. PEGA PRPC configuration, installation, external systems interface and database integration
3. PEGA PRPC Production BAU Support

Benefits

• AL: 14 days
• ML: 14 days
• Medical card
• 1 month bonus upon completion of contract
• Renewable contract

Interested applicants: kindly submit your resume to [email protected]

Key responsibilities:

• Collaborate with internal teams to ensure smooth sales and business development operations and customer satisfaction.
• Maintain file system, client databases and update customer records. (CRM & Excel)
• Provide sales and customer service support to the sales and business development team.
• Coordinate meetings, appointments, and travel arrangements for the sales team.
• Assist in the coordination and organisation of sales events and exhibitions.
• Liaise with internal and external costing team for timely proposal submission to clients
• Assist in the preparation of sales reports, presentations, sales proposals and other sales materials.
• Other ad-hoc duties as assigned

Requirement:

• Min. O level or ITC education.
• Training will be provided to non-experienced candidate
• Good interpersonal skills and sales-oriented
• Strong organisational and administrative skills.
• Proactive, Independent, meticulous and a good team player.
• Keen interest to learn new knowledge.
• Proficiency in Google office Suite & MS Office

Our organization

Delaware Consulting Asia Pacific Pte Ltd (“delaware” in short) is an IT consulting company in Singapore with global connections. We deliver advanced ICT solutions and services, guiding our customers through their business and digital transformation. We partner with SAP, OpenText, Microsoft, and Salesforce, as well as a group of technology partners to support our customers with truly omni-channel customer experience.

Our Team

We are a dynamic, stimulating team of highly motivated professionals with attention for personal development in your expertise.

• We offer a continuous process for learning, development, and growth.
• We offer a challenging and dynamic job.
• We know there’s more to life than work. We organize team events and impromptu drinks: Nothing better for team spirit, right?
• We are a flat organization with short lines of communication.

Your Role

As an IT Help-Desk Analyst, you are expected to provide IT technical support, understand and be able to learn and develop knowledge and behavior on tasks assigned to you. You will assist the analyst and consultant in dealing with customers and organizing activities.

Your Responsibilities

a. Providing accessible, timely, effective, and efficient quality service responsive to either first-line support or end-user software or hardware queries via email, tickets, phone, or face-to-face.

b. Providing 1st level troubleshooting, technical problem solving, and 1st line maintenance tasks.

c. Able to take calls, analyze problems, answer questions, and provide advice about the software or app.

d. Incident tracking, regular updates on open support issues, and ensuring that all support calls are accurately logged, updated, and closed.

e. 1st and 2nd level resolution and troubleshooting calls related to laptops and systems.

f. Coordination for employee user account administration, activation, changes, and terminations.

About you

Your Knowledge, Skills, and Qualification

a. Positive customer-focused attitude, understanding, and appreciate the role of customer services in providing both IT helpdesk and applications support services.

b. Able to multitask to handle multiple issues simultaneously.

c. Committed to service excellence as a core value.

d. Understand and commit to work and improve stakeholders’ response times.

e. Visible and approachable on-site support of user population.

f. Trained and knowledgeable in IT Helpdesk support will be preferred.

g. Certificate (ITE, NITEC), diploma, or attendance certification in any IT Helpdesk training under the Career Conversion Programme will be advantageous.

Your Experience

a. Experience in customer services role, providing software troubleshooting knowledge on laptops and applications. Candidates with past experience in other customer services can also be considered.

b. Experience with IT Helpdesk Incident experience service request processes are advantageous but not essential.

Our organization

Delaware Consulting Asia Pacific Pte Ltd (“delaware” in short) is an IT consulting company in Singapore with global connections. We deliver advanced ICT solutions and services, guiding our customers through their business and digital transformation. We partner with SAP, OpenText, Microsoft, and Salesforce, as well as a group of technology partners to support our customers with truly omni-channel customer experience.

Our Team

We are a dynamic, stimulating team of highly motivated professionals with attention for personal development in your expertise.

• We offer a continuous process for learning, development, and growth.
• We offer a challenging and dynamic job.
• We know there’s more to life than work. We organize team events and impromptu drinks: Nothing better for team spirit, right?
• We are a flat organization with short lines of communication.

Your Role

As an Analyst Intern, you are expected to demonstrate knowledge and behaviour on assignments, for customers and activities with important attention to the team aspect. You will have the opportunity to collect data, prepare reports and structure problems to solve them.

Your Responsibilities - to be performed during the internship.

a. Interaction with the clients at the forefront, making sure that their requirements are captured, understood, and interpreted correctly.

b. Close collaboration with team members and the clients to understand and translate their needs into solution design, including clear descriptions of business logic and pseudo-code.

c. Collaborating with internal team members throughout the entire consulting cycle from A to Z; from business analysis to implementation and support.

d. Creating and maintaining comprehensive project documentation and performing risk management to minimize project risks.

About you

Your Knowledge, Skills, and Qualification

a. Currently enrolled in a degree program in Information Technology, Computer Science, or a related field.

b. Strong analytical, dynamic, and problem-solving skills, yet a creative mindset.

c. Excellent communication, relationship building and teamwork skills.

d. Ability to work independently and take initiative.

e. Demonstrate ability to learn quickly and adapt to new technologies.

f. Strong interest in the field of IT.

Your Experience

a. Understand business challenges, and have a nose for entrepreneurship and new innovative technologies to provide high-value solutions to clients.

b. Possesses excellent communication skills, able to explain complex matters in a simple way.

You will lead projects in the design, development and implementation of analytical models through strategic use of data asset for delivering efficient and effective healthcare. You will be the subject matter expert for one of the following areas: Natural Language Processing (NLP), Graph Analytics, Operation Optimization, Genomics Analytics, Blockchain for healthcare or any emerging areas that can transform the data landscape in healthcare.

You will collaborate with clinicians and end users to conceptualise solutions that address the organisation’s challenges with appropriate data and techniques in Data Science, Machine Learning and Artificial Intelligence. You will drive the framing and scope the business problem for various domains across Clinical services, Finance and Operations together with key stakeholders. You will lead the implementation of end-to-end Data and Machine Learning Operations pipeline through best practices in validation and test-driven development, continuous deployment, model monitoring and continuous re-training/integration in order to benefit and make an impact to users. You will also spearhead and conduct feasibility studies on machine learning technology stacks that will benefit and impact Singhealth, as well as facilitate regular key management meetings and reporting.

Job Requirements

• Master’s or Bachelor’s Degree in Computer Science, Applied Mathematics, Statistics, Operations Research, Engineering, Data Science, Artificial Intelligence, Knowledge Engineering or related quantitative disciplines. Doctorate Degree is an advantage.
• Preferably 10 years of hands-on experience (including postgraduate research) in data mining, machine learning modelling (computer vision, natural language processing, regression, time-series etc.) and optimization.
• Provide deep expertise and advisory in development of applications/projects using NLP methods to extract relevant data from unstructured/semi-structured dataset.
• Possess in-depth experience in applied machine learning methodology which includes Exploratory Data Analysis, data cleaning and preparation, model training and hyper parameter tuning, model selection and model deployment.
• Proficient in data science and programming languages such as Python, R, Scala, machine learning and NLP frameworks such as sklearn, tensorflow, Pytorch, spacy, HuggingFace, etc.
• Knowledgeable in SQL, Hadoop/Spark, Graph Database and related databases.
• Strong analytical and quantitative solving ability with excellent communication and leadership skills.
• Meticulous and able to work independently effectively.
• Prior experience in healthcare is an advantage.
• Must be fully vaccinated against COVID-19