Key Responsibilities:

1. Monitor mailbox for incoming support requests and inquiries.

2. Perform simple triage of support tickets, categorizing and prioritizing them based on urgency and impact.

3. Perform verification checks after deployment of fixes or updates to ensure successful resolution of reported issues.

4. Monitor and observe system alerts or out of the normal system behaviours.

5. Perform consolidation of records for reporting for monitoring, analytics or audit purposes.

6. Manage the life cycle of incident tickets from creation, update, escalation to closure.

Required Skills and Qualifications:

• Proven experience in a helpdesk or technical support role.
• Strong communication skills and ability to interact effectively with both technical and non-technical users.
• Familiarity with helpdesk software and ticketing systems.
• Basic understanding of IT infrastructure and troubleshooting techniques.

Key Responsibilities

• Requirements Analysis & Elicitation.
• Responsible to identify and define detailed functional specifications based on the business requirements document.
• Analyze and document the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation.
• Monitor and manage risks /issues related to requirements and scope-creep.
• Team Collaboration.
• Participate in transitioning the requirements to the designers, and ensure a clear and complete understanding of the requirements.
• Facilitate / provide “Train-the-Trainer” on application enhancements.
• Facilitate / provide “Train-the-Trainer” on application enhancements
• Maintain up-to-date knowledge base related to application features and processes (subject matter expertise).
• Testing & Scope Management.
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request).
• Perform impact assessment and estimation for Project Change Request.
• Good knowledge in financial services policies, procedures, products and industry practices.
• Strong negotiation skills.
• Good team player with excellent interpersonal and communication skills.
• Strong working knowledge of relevant applications and development life cycles.

Key Requirements

Mandatory:

• 8-10 years experience in Business Analysis.
• 5 years experience in Digital Channels and in transaction banking.
• Understanding of Technology but no need to have coding experience.
• Capturing, analyzing and eliciting business Requirements: Elaborating JIRA stories.
• Agile product development experience.

Nice to have:

• Detailed Knowledge in how Payments work in Singapore vs Malaysia vs Hong Kong (regulatory too).
• Knowledge of features offered by competitors.
• Knowledge of Technology trends eg. how does a digital bank approach digital channels.
• API /SWIFT experience.

Personal Qualities:

• Articulate well. Clarity in analyzing and writing business requirements.
• Not an order taker, able to push back complex build needs and offer alternate solutions.
• A great team player. Collaborate and communicate well with the other BAs.
• Strong analytical and problem solving skills.
• Strong presentation and meeting skills.
• Proactive and has initiative to thrive in a fast paced environment to deliver and meet deadlines,
• Highly resourceful and self-motivated.

Job Description & Requirements:

• To enhance and supports CoreBanking, Payment and Loan System (RPGLE/400 in IBM AS400);
• Analyse the user requirements or modifications / enhancement requests;
• Document in detail the functional and technical specifications;
• Submit detailed work schedule and plan for approval;
• Design the work unit, code the program, compile and perform unit test;
• Work with the bank users to produce a test plan for testing all functions of the new program modifications;
• Update all changes done to systems, programs and operating instruction / Manuals;
• Train users to use each function of the new or amended application;
• Advise users on operation and backup procedures so that user can develop or update user manual.

Key Responsibilities:

1. Monitor mailbox for incoming support requests and inquiries.

2. Perform simple triage of support tickets, categorizing and prioritizing them based on urgency and impact.

3. Perform verification checks after deployment of fixes or updates to ensure successful resolution of reported issues.

4. Monitor and observe system alerts or out of the normal system behaviours.

5. Perform consolidation of records for reporting for monitoring, analytics or audit purposes.

6. Manage the life cycle of incident tickets from creation, update, escalation to closure.

Required Skills and Qualifications:

• Proven experience in a helpdesk or technical support role.

• Strong communication skills and ability to interact effectively with both technical and non-technical users.

• Familiarity with helpdesk software and ticketing systems.

• Basic understanding of IT infrastructure and troubleshooting techniques.

• Possess a Diploma or Degree preferably in Engineering or Information Technology.

Main Core Responsibilities

To support the restaurant outlets and office users with all IT related matters (POS / SOK, Laptops, printers, and CCTV). Handle POS menu keys creation and revision. Trouble-shoot IT issues and implement technology solutions to enhance business efficiencies. Coordinate with software contractors for maintenance and second level technical support.

- Work closely with team members to ensure timely execution of ongoing projects.

- Responsible for data entry work related to various e menu systems. Manage delivery platform settings and maintenance.

- Standby for emergencies and critical support requests after regular work hours.

- Propose recommendations to management for improving efficiency and productivity in outlet operations, ordering systems, HQ, etc

- Provide technical support across the company.

- Perform any other duties as assigned.

Intermediate Work (Middle Management Duties)

- Assist in setting up new store by supervising contractors for POS, E menu, SOK, CCTV, and network setup.

- Assist in IT inventory management and monitoring data backups.

- Assist in IT administrations including paperwork & documentations.

– Manage relationships with relevant external vendors.

Requirements

- Strong capability in basic PC & network troubleshooting.

- minimum 3 years’ experience of experience with operational management knowledge in the F&B or similar field.

- Senior Executive position available based on experience and qualification

- Diploma or Degree in an IT-related field

- Good problem-solving skills, demonstrating resourcefulness in finding solutions.

- Strong sense of responsibility, self-motivated, and ability to perform in fast-paced environment.

- Service excellence attitude for technical support matters.

- Individual who takes initiatives and can work with minimal supervision.

- Have a service excellence attitude for technical support matters.

Job Responsibilities:

• Sales support in preparing quotations and proposals
• Coordinate sales and purchase orders, manage lead time
• Manage stock inventory
• Receive payments, issue reminders and follow-up on outstanding account
• Prepare sales report and ageing report
• Ad-hoc sales support duties
• Excellent Career Advancement, AWS, Bonus, Holidays

Requirements:

• Proficient in Microsoft office & computer skills.
• Interest in Administrative tasks & Sales related matters
• Possess a keen to learn attitude and is a team player
• Fresh Graduates are welcome to apply

Job Title: Technical Support Analyst

Job Purpose

To provide first and second level support on faults and technical enquiries, 7 days by 24 hours, to StarHub business, Managed Service customers and wholesale customers for StarHub diverse suite of products and services with excellent knowledge in products, processes, and systems.

Responsibilities
• Deliver helpdesk support for the Mobile, TV, Cloud Computing, StarHub Fixed Voice, Data, Internet and Global Managed services to business and wholesale customers.
• Troubleshoot and resolve customer incidents and provide customer status updates in a professional and timely manner.
• Take ownership of the assigned cases and conduct full and thorough diagnostics and escalate to the appropriate team if required.
• Proactively work with internal business units and external Network Operation Centre to ensure prompt and accurate resolutions are provided to customers’ satisfaction.
• Be the point of contact for technical matters escalated by the customers, internal and external stakeholders.
• Ensure all technical issues are progressed and cleared within agreed SLA, including the need to escalate to other internal and external teams where appropriate.

Requirements

Qualification

• Bachelor’s degree or Diploma in Computer Engineering, Computer Studies, IT or equivalent.
• Some experience in the people and service industry.

Specific Skills

• Good understanding of TCPIP, Telephony, Internet, Windows and LAN/WAN technologies.
• Good listener with excellent interpersonal and communication skills.
• Customer focused with a strong analytical problem-solving mind.
• Ability to multi-task.
• The ability to communicate and liaise effectively with the customers including internal and external stakeholders.
• Familiar with OSI Model and TCP/IP including knowledge in Service Provider technologies.
• At least 3 years of relevant experiences in an NOC and Helpdesk support environment.
• CCNA certification or equivalent is preferred but not required.
• ITIL certification will be advantageous.
• Experienced in troubleshooting and resolving WAN, LAN, WLAN network issues.
• Experienced in network monitoring tools such as Solarwinds Orion and MRTG Tools will be advantageous.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire Business Analyst . This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Description:

Works collaboratively with clients and stakeholders - both external and internal to the company - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders. Translates business needs into system/ application requirements and project components to help determine solutions to business problems. Assists team members in producing functional requirements for tool development. Proactively identifies and manages changes to requirements and identify risks for the company’s clients. Effectively manages client’s expectations. Applies industry and information technology expertise to support proposals, feasibility studies, implementations and new business development.

Responsibilities:

· Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.

· Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.

· Proactively research, identify, and specify solutions to problems.

· Support and conduct visualization, user experience and configuration elements of solution design.

· Document requirements specifications using high-maturity methods, processes and tools.

· Support requirements management and change management processes.

· Support aspects of the business cycle, including proposals, feasibility studies, and implementations.

· Consider the business implications of the application of technology to the current business environment.

· Develop and execute acceptance test plans and test cases

Education and Experience Required

· Typically a Bachelor's degree in a technical or business discipline or equivalent experience

· Minimum of 2 years of related experience or a Master’s degree and up to two years of experience.

Knowledge and Skills

· Good verbal and written communication skill and is comfortable fronting client

· Ability to work effectively in a team

· Essential: requirements determination using structured techniques for documentation, analysis, evaluation/ validation; decomposition of high- level information into details; abstracting low- level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; requirements change management and traceability; identifying risks; applying creativity to solving complex problems; building relationships and working collaboratively; effective verbal/ written communication; experience in an industry domain.

· Specialized: developing structured user manuals and training; business rules modeling; develop and executing acceptance test plans

· Experience in performing integrated testing and managing UAT is required.

· Experience in Public Sector implementation is an advantage.

Experience in Agile methodology is an advantage

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Jyotsana Madnani

Avensys Consulting Pte Ltd EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy

·

• Possess a degree in Computer Science/Information Technology or related fields.
• At least 3 years of hands-on experience in supporting enterprise applications.
• Familiar with languages, such as Angular, React JS, Rest API, JSON, .Net, .Net Core, Bootstrap, MS SharePoint, MS Power Platform,C#, ASP.net, HTML, CSS, and JavaScript.
• Proficiency in Database and SQL: MSSQL, TSQL, Stored Procedure, Function, Triggers.
• Experience in Infrastructure: AWS, Windows Server, IIS, Azure ADFS (SSO), SSL Certificate, Control-M.
• Expertise in Tools: Visual Studio, Gitlab or GitHub, Jenkins, Electric Flow, SonarQube, Sonarlint, JIRA, Confluence.

Responsibilities:

• Collaborate with healthcare providers, clinical staff, and IT teams to gather, document, and analyze requirements for the EpicCare Ambulatory EMR system.
• Work closely with the Epic implementation team to ensure the successful deployment, configuration, and optimization of the EpicCare Ambulatory EMR system.
• Analyze existing clinical workflows and processes, and recommend modifications to improve efficiency and patient care within the Epic system.
• Assist in configuring and customizing the EpicCare Ambulatory EMR modules to meet the specific needs of healthcare practices, ensuring alignment with clinical and business objectives.
• Develop and execute test plans, scripts, and scenarios to validate system functionality, data integrity, and workflow alignment. Identify and resolve any issues or discrepancies.
• Provide training and ongoing support to end-users, ensuring they are proficient in using the EpicCare Ambulatory EMR system. Develop training materials and documentation as needed.
• Analyze clinical and operational data within the Epic system to generate reports and dashboards that support decision-making and continuous improvement initiatives.
• Act as a liaison between clinical staff, IT teams, and management, ensuring clear communication and understanding of project requirements, timelines, and outcomes.
• Ensure that all EpicCare Ambulatory EMR implementations adhere to relevant healthcare regulations, data privacy standards (such as HIPAA), and organizational security policies.
• Stay up-to-date with the latest developments in EpicCare Ambulatory EMR and healthcare IT, recommending system enhancements and process improvements to optimize clinical and operational performance.

Requirements:

• Bachelor’s degree in Healthcare Administration, Information Technology, Business Administration, or a related field.
• 3+ years of experience as a Business Analyst, with a focus on EpicCare Ambulatory EMR systems.
• Proficient in EpicCare Ambulatory EMR, with hands-on experience in system implementation, configuration, and support.
• Epic certification in EpicCare Ambulatory or other relevant Epic modules is preferred.
• Strong understanding of clinical workflows, healthcare operations, and the ability to align EMR systems with clinical needs.
• Familiarity with healthcare IT systems, data analysis tools, and experience with software development lifecycle (SDLC) methodologies.
• Excellent problem-solving skills with the ability to analyze complex healthcare processes and systems, providing innovative solutions.
• Strong verbal and written communication skills, with the ability to interact effectively with clinical and technical stakeholders.
• Experience in project management or the ability to manage multiple tasks and projects simultaneously within a healthcare environment.
• Ability to work collaboratively in a team environment and build strong relationships with clinical staff and other stakeholders.
• High level of accuracy and attention to detail in all aspects of work, particularly in system configuration and data analysis.
• Ability to quickly learn new technologies and adapt to changing healthcare environments and regulations.

Responsibilities:

• Accountable for day-to-day operational activities in company's systems, to ensure optimum system performance and determine the system strategy for business continuity.
• Review, implement and uphold the effective implementation of IT policies and operations protocols within the company.
• Lead a team of operational engineers to work with outsourced service providers and stakeholders in delivering company's operational objectives e.g. data conveyance, tools updates and maintenance, troubleshooting system issues, .
• Review and plan for systems integration efforts to ensure the company's system is built in an efficient and robust manner towards a high level of maintainability, reliability and availability based on established guidelines and best practices.
• Monitor and ensure that ATFM and Service Desk operations are functional, assist and triage issues.
• Review and ensuring backup solution for company's data and system are in place
• Responsible for ensuring data pipeline in operational state and ensuring data integrity and accessibility.
• Manage application/platform and security incidents, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, escalating to higher management if necessary. Reporting of incidents, short- and long-term incident resolution plans at appropriate forums.
• Accountable for maintaining and tracking of company's asset inventory management to ensure all assets are accounted for.
• Ensure that Standard Operation Processes (SOPs) are properly documented and complies with audit requirements.

Requirement:

• Degree in Computer Science/Engineering, Information Technology, or in relevant disciplines.
• At least 6 years of working experience in Cloud-based services, IT operations and vendor management
• Proactive and dedicated individual with strong leadership, and multi-tasking capabilities
• Ability to build and maintain relationships with a wide array of people at both junior and senior levels
• Experience in running incident, problem and change management processes.
• Implementing processes as per ITIL framework. – incident, problem and change management, service transition.
• Familiarity with security and access control measures to control privileged access to test and production environment.
• Experience in networking technologies such as WAN, LAN, Network Security, Firewall rules, Load Balancers, VPNs and DNS.
• Knowledge of disaster recovery, system backup and restore
• Experience with cloud-based services (e.g. AWS including including Redshift, EMR, QuickSight, Lambda, Glue, etc) and project management tools (e.g. Atlassian, JIRA) are an added advantage
• Infrastructure as Code (IaC): Familiarity with Infrastructure as Code tools (e.g., Terraform, CloudFormation) for managing AWS resources.
• Cost Management: Ability to optimize costs and manage AWS budgets effectively.
• Database and Data Warehousing: Knowledge of database management systems, data warehousing concepts, and SQL.
• Monitoring and Troubleshooting: Proficiency in monitoring tools (e.g., CloudWatch) and troubleshooting issues in AWS environments.

Have experience as a research analyst doing in-depth single stock analysis and strong stock picking performance

- Have experience conducting in-depth research and analysis on potential investment opportunities across various asset classes, including stocks, fixed income, funds, private equity and alternative investments.

- Able to deeply study the fundamentals of the covered industries through big data tools to assist in the construction of target industries worth investing in.

- Create financial models and use big data tools to conduct in-depth research on the fundamental aspects of the covered industries, assist in constructing investment-worthy sectors.

- Have experience writing report/presentation slides to present to the management team

- Have Hands-on experience with any tools such as Excel VBA , MS Power BI , Python or equivalent in delivering & reporting solutions and semantic data layers will be preferred.

- Have experience in private equity secondary market will be preferred.

- University degree or above in Finance/Statistics/Economics/Data Analytics/Mathematics/Data Science/Business Analytics or equivalent discipline. or related fields.

- Minimum 2-3 years of relevant experience as a buy-side research analyst

Responsibilities:

The position of Technical Support is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.

• Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
• Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.

Quotation & Configuration Check

• Ensure all the system configuration and quotes are accurate for SEA region.
• Provide technical training for SEA sales team and technical team.
• Provide after sales technical support (project/CS) if any PM/engineer needs help.
• Provide T&C support for SEA projects.

On site client training

• Ensure quality of services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
• Prepare customer training materials and deliver professional customer training.
• Attend internal training, improve skills.

Requirements:

• Min 3 years or above related working experience in security, electronic or small electronic project implementation and commissioning, preferably in a multinational environment.
• Basic IT knowledge in security hardware, network and database.
• Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
• Candidates with technical presales background will be an advantage.
• Good communication and coordination skills.
• Client service oriented and quick learner.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Officer, Marketing Support

(Based at Kaki Bukit Avenue)

Responsibilities:

• Perform operational and general office administrative checks and duties
• Work closely with Asset Management Team on end of lease process with client
• Coordinate on logistics arrangement and documentation
• Process orders secured by Marketing Officer
• Answering and responding emails and phone calls

Requirements:

• Possess a ‘O’ level / ITE / Diploma qualification
• Minimum 1 year working experience in similar capacity
• Good interpersonal and communication skills
• Familiar in logistic process will be an added advantage
• Proficient in Microsoft Office, particularly Excel and Word

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide. In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

RESPONSIBILITIES

Job Purpose

You will be part of the team to provide casework and counselling services for families, with the goal for families to achieve healthy family functioning, and to deliver divorce support programmes and services to families who are affected by divorce, with the goal for families and their children to achieve stability and self-reliance.

Job Roles and Responsibilities

Casework & Counselling

• Part of the Intake & Triage Team to conduct intake assessments for new intakesto identify needs, strengths, and risks and make necessary referrals for clients.
• Conduct counselling for individuals, couples and families who are experiencing stress due to marital and family-related issues.
• Conduct case management for clients and case conferences with stakeholders.

Support Programme & Workshops

• Plan, review and facilitate groupwork intervention for parents and children.
• Facilitate premarital and divorce related programmes and workshops to help equip couples and parents with knowledge that enhance relationships and skills to cope with life transitions.
• Facilitate and supervise visitation access of divorcing/ divorced parents with their children and ensuring that the session carries on smoothly and safely for both the parent and children.

Supervision

• Provide programme and practice/clinical supervision to junior Counsellor/Social Worker and interns/ Family Life Educators to ensure programme fidelity and quality service delivery.

Research & Practice

• Contribute to quality practice and professional matters in agency.
• Engage in research to evaluate activities and identify service gaps.
• Facilitate internal training for team / service point

Networking

• Support networking and advocacy sessions with partners and stakeholders

Job Requirements

• Master Degree in Counselling or Bachelor Degree in Social Work (preferably with a recognised certification in Counselling)
• At least 5 years of relevant casework / counselling experience in counselling, social work, or related work involving family, parents and children, and have experience in conducting training and workshop
• Preferably accredited member of SASW or clinical member of SAC
• Will need to work half Saturday (Tues - Fri : 8.30 am - 6 pm and Sat : 1.30-6.30 pm)
• Comfortable in conflict management
• Able to work in multiple site but primarily based in East

Master Degree in Counselling OR Bachelor Degree in Social Work (preferably with a recognised certification in Counselling)

Thank you for your application. We regret that only shortlisted candidates will be notified.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a “Business analyst”. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Location: Singapore

Job Type: 1 year contract under Avensys

Summary of the Requirements

1. Someone who has banking background and knowledge in banking products (eg. loans, deposits, credit cards, credit risks, market risks etc.)
2. Business Analyst from business background and not so much from technology background
3. Good in using SQL and have analytic skills - need to write SQL queries to pull out big data and to understand (analyse) the data which are pulled out – is a must
4. Someone who has risk background (bank) would be advantage
5. Able to do user testing, write test cases and do testing for large volume of data

More details of the Requirements

Role is a BA for data mart, able to perform BAU support for a risk data mart that is providing data to Basel III LCR reporting, Basel Credit Risk management reporting, Credit Risk management reporting.

Primary role is performed daily and month end checks on the risk data with the focus on:

1. Daily reconciliation / completeness checks and highlighting and following up on reconciliation break
2. Apart from daily BAU, support to upstream projects which impacts data mart and support to downstream reporting queries and enhancements will be required.

In some instances, Risk Analyst may be required to write simple users specifications.

1. Perform daily and month end checks on data in Risk Data Mart including updates of reconciliation reports.
2. Followup and resolve reconciliation breaks.
3. Perform impact assessment and UAT on both upstream projects and downstream enhancement changes.
4. Support end users queries of Risk Mart and Risk Mart projects related configuration changes.
5. Write simple users specifications for Risk Mart.
6. Work with Risk Mart BAU lead to perform and resolve daily and month end reconciliation checks and issues. Update reconciliation documents.
7. Perform UAT and documentation, raise and resolve UAT issues independently.
8. Provide support to end users queries and Risk Mart related projects configuration changes
9. Assist in Risk Mart specifications write-up

A MUST skills :-

1. Conduct extensively data analysis and testing, hence both Banking and SQL experiences are required. Good in using SQL and have analytic skills - need to write SQL queries to pull out big data and to understand (analyse) the data which are pulled out.
2. Someone who has banking background and have some knowledge in bank’s products

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: S Benakoppa

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.

Roles & Responsibilities

. Assist & support sales team in providing quotations & order processing.

· Responsible for sales related coordination, document filing and other administrative functions.

· Handle day to day sales enquiries and support sales personnel

· Provide timely and effective administrative support to the sales team

. Process all sales orders and coordinate the end-to-end order implementation processes

Requirements:

· Proficient in Microsoft Office (Word and Excel)

· Able to work independently with minimum supervision and in a well-organized manner

· Able to handle Mandarin Speaking Customers

· Familiar with Auto count accounting software will be an advantage but not necessary

Additional Information:

· Working Hours: 9am-6pm (Mon- Fri)/ 9am-1pm (Sat)

· Opportunity to move up to sales role

Work Experience and technical skillset.

a. Candidate must have minimally 5 years of IT Application BA relevant experience i.e. understand solution engineering concepts and methods, and have produced technical application architecture design or specifications.

b. Candidate must have attended related fundamental Cloud Technology (AWS, Azure, etc) trainings.

c. Candidate must have worked on at least one project with practical experience in Agile Methodologies, tools and delivery.

d. Candidate with experience in supporting Mobile and Cloud platforms, Micro-services & Micro-frontend technologies and DevOps with Automated Testing, Continuous Integration, Continuous Deployment experiences will be an added advantage.

e. Candidate with experience in supporting databases (MSSQL, Oracle, Cosmo, Postgres etc), nodeJS, automated software testing will be an added advantage.

f. Candidate with relevant experience in Vendor and Contract Management, Change Management / Service Request Management, Problem / Incident Management will be an added advantage.

g. Candidate with relevant experience in supporting Government Projects will be an added advantage.

General Skillset.

a. Strong analytical, conceptualisation and problem-solving skills.

b. Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

c. Results and customer oriented.

d. Team player with strong organization and people handling skills.

e. Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

f. Candidate with minimally 2 years of experience in supporting applications operations will be an added advantage.

g. Candidate with relevant healthcare domain knowledge will be an added advantage.

We welcome fresh graduates to apply, as training will be provided!

Representative Management

• Administer onboarding/offboarding of representative.
• Update of representative particulars or contact details.
• Conduct induction training for newly appointed representative on submission administrative process.

Correspondence Handling

• Handle emails coming through the department mailboxes and assign to team members in-charge of respective subject matter.
• Co-ordinate with respective stakeholders and team members to implement changes that affect operation process due to request from provider/ changes in providers’ handlings.
• Disseminate announcement from product providers to keep representatives informed on product/process update.
• Proper house-keeping of all archived emails for department.
• Ensure meeting of service level for all correspondences handled for all team members.

Service Quality

• Attend to general queries from field representatives, product providers or inter-department relating to submission process/policy/account matters.
• Handle escalated complex enquiries from representatives including Not-In-Good-Order (NIGO) or reject submissions. Work closely with Compliance on escalated cases to derive decision.

Sales Submission

• Support pre/post sales applications from representatives for submission to product providers.
• Meeting of KPIs – accuracy, quality output and service levels.
• Adherence to regulatory and internal guidelines for processing functions.

Systems & Others

• Prepare management or regulatory reports.
• Ensure Standing Operating Procedure (SOP) are up-to-date.
• Attend to ad-hoc audit requests.
• Work on enhancement for new system and perform User Acceptance Testing (UAT) for changes implemented and issue logs raised.
• Work closely with cross-functional teams for processing functions with interdependencies.
• Identify interdependencies when analyzing issues and proactive to propose resolution.
• Perform ad-hoc tasks as and when assigned.

Qualifications:

• Diploma in Business Administration or equivalent.
• Minimum 2-3 years preferably in banking/financial industry. Candidates with more experience will be considered for a senior role.
• Possess good knowledge in financial products (such as insurance and investment).
• Proficient in Microsoft Office applications.

Other competencies and traits:

• Pro-active, self-motivated and ability to work independently in a fast pace environment.
• Possess good leadership skills and ability to handle and work with different levels within/outside the organization.
• Display mature and professional disposition.
• Exhibit good interpersonal skills and good team player.
• Meticulous and possess keen eye for details.
• Ability to multi-tasks and take ownership of assigned tasks.
• Display mature and professional disposition.
• Good communication, time management and organizational skills.
• Compliance with company and regulatory guidelines.
• Self disciplined and motivated in a flexible hybrid work environment.

THIS POSITION WILL PROVIDE GENERAL ADMINISTRATIVE SUPPORT

• Data entry and upkeeping of filing system
• Record minutes of meeting
• Assist in the preparation of deo / presentation materials
• Events and Travel arrangement
• Attend to queries
• Assist in the generation and distribution of documents for sales and accounts
• Any other duties assigned

REQUIREMENTS:

• PROFICIENT IN MANDARIN
• COMFORTABLE WITH THE ENGLISH LANGUAGE
• ABLE TO WORK A MINIMUM OF 5 HRS AND 3X A WEEK
• GOOD KNOWLEDGE OF MS OFFICE APPLICATION
• GOOD DIGITAL KNOW-HOW

THE COMPANY IS UNABLE TO SPONSOR WORK VISA

WE REGRET THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED.

As we continue to grow our business, we are looking for a dedicated professional to join our team and play a crucial role in managing the fit and proper assessments for new agents and client advisors within our consumer distribution division.

Responsibilities:

• Responsible for conducting thorough fit and proper assessments under the Representative Notification Framework (RNF).
• Evaluate each candidate's suitability, making informed recommendations, and escalating any adverse findings for further review.
• Keen attention to detail ensuring all candidate documentation is complete and accurate.
• Key point of contact for candidates, hiring managers, and internal stakeholders, addressing any missing information or supporting documents required for due diligence checks, discussing funding schemes, and coordinating the signing of Agency Agreements.
• Conduct periodic reviews and checks, including quarterly reviews of representatives under enhanced monitoring, daily credit monitoring of representatives' financial statuses, and annual self-declarations from representatives.
• Support other Distribution Support functions, such as handling reference check requests, granting sales authority, and managing audit requests related to fit and proper assessments.
• Regularly review processes to streamline and ensure their relevance.

Requirements:

• Excellent communication skills will be essential in providing regular statistics and reports to our Distribution Channels about candidate and representative appointments.
• Minimum 3 years of experience in Distribution Support, particularly within the MAS Representative Notification Framework.
• A degree or diploma in any discipline is required, along with proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint.
• Highly organized, focused, and able to work under tight timelines and pressure.
• Independence, self-drive, and a results-oriented mindset are essential, as well as meticulous attention to detail and strong interpersonal skills to influence stakeholders effectively.

Responsibilities

Management of ICT Application Contract and Operating Budget

• Manage ICT Application contracts to ensure the project/application vendors meet contractual obligations.
• Track the projects’ expenditure and ensure meeting the agreed budget utilisation.
• Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requisition/order, goods receiving, invoice tracking and verification/certification.
• Manage and monitor defects, issues and incidents of Authority’s IT applications and services to meet the agreed service level agreement.
• Develop guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
• Provide application support in all stages of IT application life cycle.

Management of ICT Application Security and Compliance

• Ensure compliance to Application Architecture, Agency IT Policies and Government IM8 policies relating to ICT Application services.
• Ensure security patches on ICT Application are timely updated in accordance to IM8 policy.
• Perform user access provisioning and conduct user access control. Carry out periodic user access review and log review.
• Facilitate and support IT audit activities with relevant parties.
• Manage and support ad-hoc security scans, patches and other security measures when required.

IT Operations Support

• Resolve escalated IT cases in an accurate and timely manner.
• Collate and report IT applications and operations statistics.
• Manage, support and track IT change management activities.
• Track, manage and ensure compliance of IT operational tasks and activities according to IT Policies and Standard Operating Procedures to uphold and maintain process standards Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.
• Provide secretariat function for meetings/forums.

Requirements

• At least five (5) years of relevant work experience in IT project management.
• Knowledge in IT security and infrastructure designs and implementations, and working knowledge of software development methodologies and tools such as Microsoft Office and .Net framework are preferred.
• Experience in delivering and operating Government IT projects are also preferred.

You should posses the following skill sets:

- Project Management: Capable of overseeing project budgets, handling change requests, and ensuring projects are completed within financial constraints.

- Risk Management: Proficient in identifying, assessing, and mitigating project risks in a timely manner to minimize impact on project outcomes.

- Operational Management: Capable in developing and executing operational strategies to ensure systems reliability and availability to meet business objectives.

- IT Compliance and Quality Assurance: Able to understand the IT management and quality management policy to ensure that processes are adhered to established policies and guidelines.

- Communication and Stakeholder Management: Proficient in delivering clear and persuasive written and oral communication to effectively engage stakeholders.

- Personal effectiveness: Able to manage multiple tasks and effectively organise tasks in a dynamic and fast-paced environment, and work both independently and in teams with good interpersonal skills.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Job Title: Administrative Support Assistant

Job Overview:

We are seeking a highly organized and detail-oriented Administrative Assistant to support our team. The successful candidate will handle a variety of administrative and clerical tasks to ensure efficient operation of the office.

Responsibilities:

• Entry and update daily required reports

• Coordinate with sales team to handle their stock replenishment requests and queries

• Ensure inventory accuracy and entry replenished stocks into outlet's POS system.

• Liaise with sales managers to work out and prepare monthly slaes team schedule

• Develop and maintain a filing system

• Assist in ordering of stocks and office supplies

• Submit and reconcile reports

• Provide general support to visitors

• Assist in the drop off and collection of shopee and Ninja parcels

Requirements:

• Fast learner

• Working knowledge of office equipment, like printers and fax machines

• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)

• Excellent time management skills and the ability to prioritize work

• Attention to detail and problem-solving skills

• Excellent written and verbal communication skills

• Strong organizational skills with the ability to multi-task

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area