• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

Scope of Service:

· Provide accurate and comprehensive information about our services

· In-house service role to respond customer inquiries promptly through in-house digital platform and WhatsApp messaging

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

· Gather customer feedback and share insights with the management team to improve customer service and operational processes

· Maintain records of customer interactions and transactions

· Work closely with marketing team to ensure a consistent and high-quality customer service experience

Requirements:

· Relevant customer service experience or marketing assistance is preferred

· Familiar with online / digital messaging platforms for business purposes

· Excellent written in messages and verbal communication in both English and Chinese

· 8 hours from 9.30am to 6.30pm for 5-6 days week that able to commit one weekend on Saturday or Sunday to be on home-base-working

The position is only available for Contract for Service Placement / Part-time / Internship

Interested applicants, please send a brief CV to WhatsApp no. +65 88763621, we are regret only shortlisted will be notified

WHAT YOU’LL DO

As an Associate Support Representative, you will be an integral member of our Global Technical Support Team, responsible for managing post-sale technical relationships with our customers. Acting as the initial point of contact for inbound technical inquiries, you will take ownership of, prioritize, troubleshoot, and develop response plans for complex support issues related to our platform. By collaborating closely with your Global Technical Support teammates and other departments, you will ensure customers can swiftly and effectively overcome any technical challenges they face. Your role may also include participating in an on-call rotation to provide coverage for occasional holiday shifts. Additionally, you will contribute actively to our knowledge database, fostering a culture of learning and sharing insights that benefit both teammates and customers. You will be presented with challenging projects that not only improve your technical skills but also develop your project management abilities, expertise in tooling and automation, and knowledge of mobile ecosystems and more.

WHAT YOU HAVE

• A degree from an accredited college or university, a certification from a technical boot camp, or equivalent technical experience.
• Familiarity with case management tools such as Salesforce, Zendesk, or similar CRM ticketing systems.
• Excelling in written and verbal communication, with the ability to translate complex concepts into clear, understandable language for diverse audiences.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Ownership of customer cases, with the ability to effectively manage and resolve complex technical issues through debugging and troubleshooting.
• A genuine passion for helping customers and resolving their issues efficiently and effectively.
• Thriving in fast-paced, high-volume environments, with adaptability to shifting priorities while multitasking and maintaining performance under pressure.
• A proactive problem solver with intellectual curiosity, who enjoys collaboration in team settings to address challenges.
• Successful management of time-sensitive, high-pressure customer issues, showcasing resilience and adaptability.
• Strong written and verbal communication skills in English.
• Experience with technologies such as HTML, CSS, APIs, and/or SQL is a plus.
• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.

Job Description & Requirements

To coordinate between Application and Infrastructure Teams to implement the Infra Requirements for Applications

Responsibilities and Duties

• To coordinate in setting up Infrastructure and support Application Infra needs
• Ensure Operating system,Middleware, Database performance ,Security /Bug fix patches ,EOS and security (ISCD) compliance in accordance to the bank standards
• Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary
• Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ database performance, capacity, resiliency , stability,replication and other key aspects
• Researching and recommending solution that best meet business needs and enterprise operational requirements
• Provide technical support to application development teams
• Evaluate release of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact

Qualifications

• Knowledge in Kubernetes,Docker, Jenkins, DevOps, Other Container platforms
• Knowledge in Linux OS,Wintel OS, MariaDB or Any Other databases
• Knowledge in Networking(F5 GTM/LTM or any other SLB)
• 5 Years minimum professional experience and 3 Years minimum relevant experience
• Experience in banking or financial services institutions preferred
• Will need to work in shifts and in weekends
• Team player to work with multiple teams and teammates

Kindly take note of the following details for shift work

Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Shift Timing

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

Need to support including night shift, weekends and public holidays

Job Description

IT Support Desk Engineer plays a critical role in ensuring the smooth operation of an organization’s IT systems, hardware, software and operational devices. The role will serve as the first point of contact for end-users experiencing technical issues, offering remote or onsite support, troubleshooting hardware and software problems, and maintaining high levels of customer satisfaction.

Skills

• Proficiency in troubleshooting Windows operating systems.
• Familiarity with Active Directory, Microsoft 365 & MS office products.
• Basic understanding of networking (TCP/IP, DNS, VPN).
• Experience with ticketing systems (like ManageEngine-ServiceDesk or Similar).
• Any Windows Server knowledge will be added advantage.

Education
• Diploma or bachelor’s degree in computer science, Information Technology, or a related field.

Experience
• Minimum 3 years in an IT support or helpdesk environment preferred.

EA Number: 11C4879

1. IT Technical Responsibilities

1. Maintenance, administration and monitoring of Servers
2. Perform Server administration and management of windows servers, VMWare, AD Domain services, AD Certificate services, DHCP, DNS, MS Exchange and Email filtering
3. User account creation and deletion for Windows, Emails, BT, VPN, Messenger and door access
4. Maintenance/ Administration of Network Infrastructure
5. Maintain and update firewall settings
6. Monitor and maintain computer systems and networks, routers, switches, voice circuits, leased lines, telephone lines, etc for the smooth operations of the Company
7. Assist IT Manager in implementing information and cyber security and control structures
8. Handle system backup, storage management and system recovery.
9. Conduct servers backup (daily/weekly/monthly backup)
10. Handle renewal of maintenance services for IT equipment/ software licenses
11. Perform tests and evaluations on new software and hardware
12. Liaise with vendors for IT equipment purchase and technical support
13. Liaise with vendors for new voice circuits, leased lines, data subscriptions, etc
14. Check invoices from vendors & perform cost allocation (Voice circuits & data subscription) for Finance
15. Provide desktop support duties
16. Workstation and trading phone setup for new users
17. Install and configure computer hardware, software, systems networks, printers and scanners, etc.
18. Provide technical support for User Desktops, BT Trading system, voice circuits, etc across the company (in person or over phone)
19. Support of desktop applications like Bloomberg and Refinitiv related applications
20. Troubleshoot hardware and software issues
21. Rollout Windows updates and patches
22. Regular checks for PC and Server OS patches and updates

2. Others

1. Assist in office renovation
2. Shifting of User positions or desk positions
3. Perform duties of an SMO – Safe Management Officer (acting as a back-up for the main SMO)
4. Any adhoc assignments by Management

Requirements

- Minimum Diploma in Information Technology related field

- Minimum 1 year of experience

- Experience in firewalls, routers and switches configurations

- Experience in MS Active Directory Account, MS Exchange, VMWare and Linux administration

- Meticulous, resourceful, independent, good interpersonal skills and sense of responsibility

- Possess MCSA, MCP, CCNA knowledge and working experience in financial sector will be added advantage

- Good interpersonal skills

- Willingness to work on weekends and public holidays occasionally

Technology Support Specialist

Responsibilities:

• Supporting the Firm in the Technology function, including but not limited to software, hardware, networking infrastructure and applications
• Providing support in IT/ IS functions such as networking, mobile device, remote, audio visual, telephony and security
• Conducting basic in-house application training sessions to our user community
• Drafting, updating and managing documentation as part of the work process
• Collaborating with other members of the Technology team and Business Services team to come up with practical and effective solutions to meet business operational needs
• Participating in and contributing to special projects in support of Firm initiatives
• Assisting the team with related ad-hoc duties, where necessary

Requirements:

• Bachelor’s degree in Computer Science/Engineering, Information Technology or equivalent
• Intermediate working knowledge of Microsoft Technologies that include but are not limited to Windows Operating System and Office Applications (Word, Excel, PowerPoint and Outlook)
• Experience with other mainstream software systems (e.g. iOS, Mac OSX, Android) and/or technical skills related to an ability to do basic logic design and programming with simple scripts; or using industry standard visual basic, power-shell, will be ideal
• Industry standard current certifications by Microsoft, Cisco, HP, Application solution vendors will be helpful
• At least 2 years’ relevant experience in a corporate environment. Experience working in a law firm would be an advantage
• Honesty, integrity and professionalism are key pillars to how we operate in our environment. You must be able to handle sensitive matters and maintain strict confidentiality at all times
• Excellent analytical, troubleshooting, organizational, planning and critical thinking skills. You are able to multi-task, and handle multiple projects as well as changing priorities to support business needs
• You demonstrate a sense of urgency and the ability to work and respond to a fast-paced environment, as well as flexibility in adjusting hours to meet operational and business needs
• A strong team player with excellent interpersonal, written and verbal communication skills, to facilitate effective working relationships within the Technology team, our user community and stakeholders

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

You may visit our website at www.wongpartnership.com for more information.

Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

We are seeking a candidate with a niche skill: POWERSHELL

Will you be the one?

Our client, a rapidly- growing Commodities Trading House has been a driving force in this market- actively expanding in Asia and Australia through mergers and acquisitions, whilst also growing their teams with capable talents. They are keen to develop their talents within the company and encourage internal transfers to different teams and projects.

Now, they are looking for an Application Support Analyst to join their 'Central Team'.

Quick Overview

With extensive experience under the belt, especially with PowerShell, PowerBI, and SQL database, you will be taking up an collaborative and self-motivated role within the team.

You will be responsible for handling applications and incidents in the 'Central' team, being the front liner to handle L1 - L3 incidents for front office & post trade applications .

Your Duties:

• Provide support for all Trading & Back Office Platforms to both internal client base
• Support of Business users offering L1 - L3
• Liaising with external vendors to manage vendor system upgrades and implementation
• Knowledge of scripting language (PowerShell)
• Provide incident management per ITIL standards.

Your ESSENTIAL Key skills and Technologies:

• Minimum 8 years of experience within application support
• 'MUST HAVE' Advance Technical skills: PowerShell, SQL,
• Windows, Linux/Unix OS
• Incident management, change management
• Able to prioritize tasks and balance with project work.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

JOB DESCRIPTION:

Primary Function

• To provide a high level of technical support across the company, both to internal customers and external customers.
• To continually innovate to ensure the department is offering the best level of service in terms of services and equipment.

Main Duties and Responsibilities

Daily Scope of Job:

• Writing Specifications and Technical reports
• Telephone mannerisms support will be provided over the phone and email.
• Work closely with contract technicians to visit customers, when applicable to fix the problem.
• Check and Grade return stock with the best justification.
• Working with customers to identify product problems and advise on the solution.
• Work collaboratively with technicians, and the technical service team to develop and deliver long-term solutions to meet customer needs.

Weekly/Monthly Scope of Job:

• Participate in training and team development activities to update skills and knowledge.
• Prepare defect reports to communicate with factories’ QA.
• To undertake additional duties or projects as the technical Manager may determine from time to time.
• To conduct carrier new product(s) on field-testing.

Others:

• Require wearing uniform in neat and pleasant appearance.
• Maintain cleanliness and tidiness at the workshop.
• Maintain a safe working area in the workshop.
• Always perform a pleasant and patient attitude to customers.
• Any other duties which may be assigned to you from time to time.

JOB REQUIREMENT:

• Higher Nitec & above in Mechanical, Electrical, Electronics Engineering or related field.
• 1-2 years of experience in Home Appliances related industry or other Engineering background.
• Polite demeanor with effective communication skills for client interactions.
• Bilingual in English and Mandarin to communicate with Chinese speaking associate.
• Ability to work both independently and as part of a team.

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Title: Level 1 Support Technician

Purpose of the Role

The Level 1 Support Team provides critical front-line support across all aspects of infrastructure. Working as part of a global team, they are responsible for:

• Pro-active monitoring of infrastructure.
• Performing initial triage of alerts and inbound support requests.
• Creating and assigning support cases to the Level 2 operational support teams.

This is a client-facing role with a high level of interaction, requiring the delivery of high-quality service and support. In addition to day-to-day activities, there are opportunities to be involved in internal projects and initiatives. The ideal candidate will have a demonstrated interest in Technology and Finance.

Responsibilities and Duties (include but are not limited to):

• Monitoring & Alerts:Monitor various alert systems and the Service Operation’s email, and respond to the Service Operation hotline.
  
• Issue Recording:Record all issues within the internal CRM system.
  
• Problem Determination:Provide first-level problem determination/triage on all issues (network/systems/application).
  
• Client Interaction:Acknowledge and resolve clients’ inquiries and issues within the prescribed Operational Level Agreement (OLA).
  
• Collaboration & Escalation:Engage the relevant Subject Matter Experts and other Service Operation personnel to ensure issues are resolved within the agreed SLA escalation matrix.
  
• Communication:Interface with clients, vendors, market participants, and financial exchanges.
  Manage formal communications to clients.
  
• Performance Reporting:Generate statistics on issues raised, resolved, time to resolution, and other Key Performance Indicators (KPIs).
  
• Team Engagement:Foster open communication between team members and managers, promoting ideas for improving service delivery.
  
• 24x7 Support Coverage:Work as part of a global team that provides 24x7 Level 1 Support coverage on a rotation basis.
  

Education, Skills, and Background (Including Education and Experience Requirements):

• 2+ years of experience in a similar customer-facing role.
• Degree or diploma in Computer Science, Computer Engineering, or a related discipline.
• Experience in a financial industry support role preferred.
• Excellent verbal and written English-language communication skills to manage customer relationships effectively.
• Strong process discipline with a working knowledge of Salesforce or other CRM systems.
• Working knowledge of Linux & Windows systems, network configuration, and general troubleshooting.
• Ability to work constructively as part of a team, sharing ideas and resources.

Desirable Skills:

• ITIL certification.
• Understanding of Financial Markets (Equity, Futures, Options).

Working Arrangements

This is a hybrid position. The role holder will participate in a shift rotation, working 5 days a week, covering the hours of 07:30 – 16:30 from Monday to Sunday (including at least one weekend day per week).

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

You will be part of a team that values collaboration, commitment and integrity, with the chance to engage directly with sales and trading desks based in Singapore.

• Opportunity to work in a dynamic and fast-paced environment
• Broad product coverage including Fixed Income Cash, Equity and Fixed Income Derivatives and Commodities
• Chance to engage directly with sales and trading desks

What you'll do:

As a VP Trade Support, you will play a crucial role in capturing trades accurately and resolving any discrepancies. Your excellent organisational skills will be put to use as you monitor trade lifecycle events and control trade processing exceptions. You will also have the opportunity to work closely with technology teams on the implementation of new processing platforms and system enhancements. Your role will extend beyond daily operations as you analyse new regulatory reform requirements alongside legal/compliance, IT and project teams.

• Ensure timely and accurate trade capture and checkout
• Resolve trade discrepancies by liaising with trading, sales and relevant teams
• Monitor and process trade lifecycle events
• Control, reconcile, and resolve trade processing exceptions
• Work with technology for implementation of new processing platforms and system enhancements
• Analyze new regulatory reform requirements and deploy new processes with legal/compliance, IT and project teams
• Provide back up support for other functional teams in Singapore Branch Operations

What you bring:

The ideal candidate for this VP Trade Support role brings a wealth of experience from an operational role within a global investment bank. Your expertise in commodities or fixed income OTC will be highly valued. You are known for your high personal commitment and integrity. Your deep understanding of products, business operations coupled with your strong communication skills make you adept at interacting effectively across various functions and locations.

• University degree with 10-15 years of experience in an Operation role
• Experience with global investment bank, especially in Commodities or Fixed Income OTC
• High personal commitment and integrity
• Good understanding of products, business and operational knowledge
• Strong communication skills, able to interact effectively across functions/locations
• Detail oriented with strong risk awareness

What sets this company apart:

Our client is renowned for its commitment to excellence and innovation in the financial services industry. They offer a supportive work environment that encourages professional growth and development. Their inclusive culture fosters teamwork and collaboration, making it an ideal place to grow your career.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Support Interactive Panel Set up
• Any other task assign by Superior

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Overview of The Department

Commercial Rating and Underwriting (CRU) sits within the Credit and Fraud Risk (CFR) division and forms the institutional credit risk management function within American Express. The CRU team plays the critical role of assessing and managing the risk of institutional exposures across all business units with American Express, and in all regions globally. Credit exposures are primarily generated through corporate and small business card programs, via merchant service relationships where non-delivery risk exists, and among the securities portfolio held for firm-wide liquidity. CRU is led from Salt Lake City with regional teams in New York, London, Singapore, Sydney and India.

In addition to determining the internal credit rating which drives the probability of default of each exposure, CRU also calculates the loss given default of these obligors while underwriting card programs. As a bank holding company, American Express must comply with the highest global banking standards set by Basel and implemented by the bank's primary regulatory authority, the Federal Reserve.

Job responsibilities

• Analyst will be based in Singapore and will be responsible for rating and underwriting credit exposures for the Japan market. Fluency in Japanese is a must as you will be required to read Japanese financial statements and also liaise with Japanese stakeholders in spoken Japanese.
• Fundamental analysis incorporates a thorough review of business, financials, industry and country risks coupled with support from internal and external rating model outputs. Assessment includes understanding of the need for credit extension, profitability of the relationship and program structures.
• As an Analyst, you will have the opportunity to interact with various teams across the firm including front office sales, business unit risk partners, and credit administration to perform their critical role.
• As an Analyst, you will also be part of CRU Analytical and Operational Excellence team which is responsible for developing analytical frameworks, quality controls and colleague learning & development processes.

Desired Skills

• Experience as a credit analyst or underwriter dealing with commercial exposures ranging from small business to middle-market to large, multinationals.
• Thorugh understanding of fundamental financial analysis including the ability to review corporate financial statements to determine the ability of the obligor to honor its credit obligations.
• Comfort with GAAP/IFRS accounting standards, corporate valuation, and forecasting.
• Familiarity with quantitative credit models (such as Moody's, Riskcalc, CreditEdge, etc and knowledge of how to interpret the outputs, and when deviation from the model has appropriate rationale.
• Comfort with public agency ratings and supporting analysis.
• Understanding of current macroeconomic trends and how to provide recommendations to improve the PD estimation based on the business cycle.
• Experience preparing company-specific and industry-wide credit memorandums.

Qualifications

• 0-2 years experience rating and/or underwriting at a leading financial or rating agency.
• Bachelor's degree from a top tier university with high GPA and a degree (or substantial coursework) in finance, accounting, economics, or statistics.
• Chartered Financial Analyst program candidacy a plus.
• Proficiency with MS excel, VBA a plus.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job Highlights
• Good work benefits (Dental benefits) and package
• Work Location: CBD
• Passionate and pleasant working environment
• Attractive Bonus and salary increment opportunity

Job Description
• Perform Crude Oil, Refined Products and Petrochemical products market quantitative,
qualitative and technical analysis
• Prepare market reports on daily, weekly and monthly basis for internal use
• Provide fundamental analysis and trade ideas to traders
• Provide internally recognized technical and analytical skill acting as technical reference
for all level with company
• Support the Derivatives trader and physical traders on various research topics

Requirements
• At least Degree in Business/ Finance & Accounting/ Economics.
• At least 3 years' related working experience in Oil Trading Industries.
• Strong with numerical data, analysing trends, graphs and identifying discrepancies
• Meticulous and organized with high level of attention to accuracy and details
• Positive and displays good attitude
• This role requires proficiency in English and Mandarin both spoken & written to
liaise with internal/external counterparts who can only speak Mandarin.

Senior Software Quality Analyst (Contract)

Salary : $5000 to $10000

Job Description & Requirements

· Develop and maintain automated test framework on Java

· Expertise in Test lifecycle including Requirement Analysis, Identifying Test Scope,Designing Test cases,Executing Test cases, and tracking defects till closure

· Have worked in Agile project models

· Familiar and equipped with agile testing experience in scrum-based/Kanban based projects.

· Experience in scrum ceremonies like backlog grooming and refinement, sprint planning, daily scrum, sprint review, sprint retrospective etc

Requirements:

· QA analyst with minimum of 7 years’ experience in test automation preferable in financial services domain

· Good to have knowledge and experience in Equities or Derivatives trading

· Testing experience with Industry standard APIs used in Financial Services domain (e.g. Financial Information eXchange (FIX), FIXML, REST)

· Experience in test automation framework using BDD framework with Cucumber & TestNG

· Experience on Selenium Web Driver, Postman(API Testing)

· Experience on Build and Configuration Tools like MAVEN

· Experience on CI/CD Tools like Jenkins and version control via BitBucket or GitHub

· Good understanding of Java Libraries - REST Assured

· Have used IDEs like IntelliJ and Eclipse

· Programming Languages - Core Java

· Working knowledge of proprietary or industry standard tools such as Tricentis Tosca, VeriFIX, is a plus.

· Able to guide and mentor junior test resources

· Ability to communicate clearly both in writing and verbally

· Excellent stakeholder management skills to engage across various departments such as Technology,Operations and Business

· Team player with a collaborative mind-set

Overview and Purpose of the Position
The role involves working closely with service leads and business stakeholders to define and execute a roadmap for IT solutions and enhancements.

Main Responsibilities

• Collaborate with the Reporting Officer in the approval, acquisition, and implementation of IT projects.
• Resolve project-related issues by working with vendors and key stakeholders to ensure successful IT project delivery.
• Oversee planning, directing, supervising, and coordinating vendor and department operations, including assigning tasks, evaluating work processes, and preparing correspondence such as reports.
• Work with stakeholders to prioritize, design, develop, and implement IT application features and enhancements, ensuring alignment between system capabilities and business requirements.
• Ensure optimal performance of business-as-usual and in-scope IT systems, meeting SLAs and user stakeholder requirements.

Qualifications and Area of Discipline

• Bachelor’s Degree or diploma in Computer Science, Software Engineering, Information Technology, or related technical fields.
• Degree or diploma holders in Radiography or Medical Laboratory Science with an interest in IT are also welcome to apply.
• Knowledge of IT disciplines such as proficiency in Python and familiarity with systems languages (Java, Scala, C++) and experience with Oracle databases will be advantageous.

Required Competencies and Capabilities

• Previous experience in the healthcare industry is preferred but not essential.
• Ideally, 1-3 years of experience for an Analyst or 3-5 years for a Senior Analyst.
• Strong analytical and problem-solving skills.
• Eagerness to learn new specialized IT software tools.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Email: [email protected]

Role: Trade Operations Analyst (1 year renewable contract)

Experience: Minimum of 1 year

Location : Marina Bay

Benefits:

• Renewable contract (Performance-based)
• Medical Insurance Coverage
• Leave credits

RESPONSIBILITIES:

• Work closely within VCG, Rates and PC team on rates sourcing process (end-to-end from source to distribution)
• Assist VCG & Rates team for daily BAUs including rate configurations and resolving rate exceptions/investigations
• Perform trending analysis of key market data drivers giving more insights to daily movement.
• Assist with testing of projects and initiatives in rates automation & enhancements across VCG and Rates team, as well as tracking and following up on the status of the various initiatives.
• Responsible for delivery of end of day market data for EOD valuation for an asset class.

QUALIFICATIONS:

• Bachelor's Degree in Finance, Business, or related field
• Good knowledge of treasury products, especially in the areas of Interest Rate/FX products.
• Experience in Commodities would be a plus.
• Banking experience

Working Days: Monday - Friday

Working Hours: 8.30am – 6.00pm

Location: Clarke Quay

Contract Period: 8 months

• Facilitate survey administration and conduct data validation on completed surveys

• Make calls out to respondents to verify and clarify data

• Conduct and verify data on completed survey cases to ensure data is accurate and reliable

• Support the team and contact service centre in terms of administrative and coordination

• Data entry for completed surveys, and to update status and report to supervisor

• Ensure highest level of customer experience service is rendered

• Respond to queries from respondents in a professional manner

Requirements:

Singaporean

At least GCE A Levels or Diploma

Proficienct in Excel

Proficiency in Python, PowerBI is advantageous

SuperSteam is a market leader and the top choice for cleaning professionals. We are honoured to receive the prestigious Enterprise 50 award in 2016, which recognises the fifty most enterprising privately-owned local companies in Singapore.

As a fast growing company, we require a Customer Admin Support Executive to champion administrative and operational support to field and indoor technicians.

This position requires you to be precise, meticulous, responsive and sensitive to our customers.

Job responsibilities:

· Assist with customer’s request through phone-in and emails.

· Arrange technicians daily servicing schedules.

· Track and provide direct support to assigned technicians

· Process paperwork and invoices in SAP system

· Monitoring & updating service tickets in field management system

· Follow-up with customers on outstanding open service tickets

What we need:

· Minimum 2 years of experience in a similar field / industry.

· Training will be provided.

· Comfortable with processing paperwork and preparing job schedules.

· Co-ordination works between suppliers, clients and internal teams

· Good team player with positive work attitude

Job Responsibilities

· Financial Controlling and Reporting activities for monthly and yearly closing.

· Review financial statements and prepare insightful P&L commentary for submission.

· Prepare Balance Sheet Reconciliation in Blackline.

· Understand tax requirement for Singapore and Australia and prepare Singapore GST and Australia BAS return.

· Approve the payments in banking portal.

· Process payment runs and execute payment instructions in banking portal

· Process AR Receipts in ERP system, follow up on Debtors aging, perform intercompany confirmation at month end.

· Initiate process improvement ideas via automation tools.

· Participate in any testing of new project.

· Perform ad-hoc duties as assigned.

Job Requirements

· Accounting experience handling month end close and willing to do hand on accounting transaction work.

· IT savvy and well-versed in Microsoft office applications

· Strong team player with good interpersonal, communication and organisational skill

· Ability to prioritise, meet deadlines and work autonomously.

· Service oriented, able to provide a very high level of service to internal customers.

· Meticulous and attentive with details

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.