Description

Candidate has worked in Banking Ops role (middle office or back office) in any of the Run The Bank Process with Settlements exp.

The candidate needs to demonstrate a level of efficiency and attention to detail while under pressure strictly adhering to timelines.

Interface with internal and external clients to provide operational and administrative support as needed.

See that Operations processes comply with regulations, guidelines, standards and policies.

Interacted with middle/front office to resolve trade discrepancies and articulate risks.

Great computer skills and the willingness to learn new programs and process flows.

Familiar with the Corporate Action events, i.e. bond maturity, coupon payment calculation etc. Will be an added advantage.

About the client:

Our client is Reputed Bank.

Responsibilities:

• Responsible to analyse and define detailed functional and non-functional requirements based on business requirements.
• Organize information, Analyse financial results.
• Responsible for Financial forecast projections.
• Monitor and manage risks /issues related to requirements and scope creep.
• Prepare Excel models, Generate reports, presenting key performance indicators and or tracking actual with budgeted results,

Requirements:

• Diploma or Degree with minimum 5 years of experience in Financial Analysis.
• Experience in SAP, MS Excel for financial analysis, forecast and report generation etc.
• Understanding of technology and operational processes across functions / departments in the bank/market.
• Experience in scoping and evaluation including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation.
• Experience in Project administration.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394

EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.“

JOB SCOPE

• Work with project team in gathering Data Migration requirements
• Analyze data quality, identify gaps and implement necessary data cleaning
• Perform data cleansing activities in preparation for data migration
• Perform and document data migration audit, reconciliation and exception reporting
• Participate in special projects or any other ad-hoc duties as assigned.

JOB REQUIREMENTS

• Minimum Diploma qualification, preferably 1-year relevant experience
• Experience in using Microsoft Excel functions and macros
• Strong analytical and problem solving skills
• Ability to work both independently and with a team
• Independent, organized and meticulous
• Good communication skills
• Dynamic and able to work in a fast-paced environment

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R2197550 | EA License 16C7883

Business Risk & Control Management (BRCM) function strengthen's its operational risk management practice of the Group Finance/CFO Unit of the Bank. A critical part of the BRCM mandate is to carry out independent control testing on key processes to intercept issues early and to enhance operational controls where necessary. Contract resources are required to perform the control testing on periodic basis (monthly / quarterly) and to provide findings and recommendations to Group FInance BRCM, and to stakeholders for implementation.

Job Description:

� Ascertain whether the Group Finance department has followed Key Risk and Control Self-Assessment (KRCSA) methodology in their control testing
� Perform independent testing to assess if controls are operating as intended.
� Document samples, test steps, results and findings
� Follow up with the department to put up action plan(s) for ineffective controls to ensure that prompt action is taken to prevent or minimize the potential occurrence of risk incidents
� Monitor the progress of action plans and report to BRCM
� Work closely with Country BRCM to roll out independent assurance review, incident escalation reporting, and OR programmes to ensure compliance with the related Group policies.
- Independent Control Testing such as documenting samples, test steps and documenting findings.

Job Responsibilities:

• Sustaining, improving and validating of written customer communications (by performing administrative, secretariat-support and scrutineering duties);
• The production news portal, the inhouse news portal and social media equivalent (by performing editorial support and technical duties);
• The progress of the projects (by performing curatorial and filing duties).
• He/she may assist in the functions of the permanent team members.

Period:

• 6 months

Working Hours:

• Monday to Friday, 9am to 6pm

Salary:

• Up to $14/hour

Location:

• Rafflesplace

Requirements:

• Diploma/Degree holders
• Meticulousness and a keen eye for detail.
• Willingness to learn in a collaborative team environment.
• Solid administrative/organisational ability.
• Good writing and editing skills.
• Familiarity with digital tools like blog publishing & video editing, Microsoft Office and Sharepoint.
• Ability to multitask, adapt to evolving needs and work to deadline.
• Readiness to carry out special projects that may involve taking on independent responsibilities.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1111404)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805 T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Position: Administrative Support

Able to start: Feburary 2024

Salary: Up to 2.8k

Job Description:

• Support day-to-day administrative tasks.
• Ensure accurate and timely uploading of schedules and records.
• Compile and generate reports.
• Facilitate the issuance of digital credentials.
• Perform occasional course support activities.
• Handle assigned ad-hoc administrative duties.

Job Requirements:

• Meticulous with a keen eye for detail in data handling.
• Resourceful, flexible, and highly responsible team player.
• Proficient in MS Office

Good to have:

• Experience in Learning Management System, Training Management System and TP Gateway.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Senior Business Analyst

Job Responsibilities:

• Fixed income, FX Trading instruments
• preferably investment banking background
• Sitting within Reserve Management department, the front office business analyst / product owner is responsible for managing the applications and processes used for portfolio management and trading of assets managed in-house.
• Work closely with portfolio management and trading functions to understand their business requirements, translating business-to-technical requirements and vice versa
• Design, build/enhance, test, implement and document processes/tools/systems in partnership with IT, middle and back offices as well as software vendors to support front office workflow
• Plan and work with department wise partners on implementing road map of front-office workflow feature development / upgrades
• Ensure front office processes and procedures meet internal standards for data integrity, security and auditability
• Monitor, analyse and troubleshoot front office processes to ensure their smooth functioning.
• Manage project implementations with vendors, covering procurement and related administrative issues;
• Oversee change management to facilitate the users to product adoption and new ways of working.

What we are looking for:

An undergraduate degree in business-related or IT-related fields

• Preferably 3-10 years relevant working experience, including product management/ownership or system used in similar functions, preferably in investment or financial domain
• Strong sense of ownership and growth mindset
• Strong analytical skills and critical thinking with good problem-solving skills
• Good understanding of user-centric principles and/or service design
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
• Experience working in cross-functional groups, representing views of different stakeholders and influencing teams towards achieving shared goal

Morgan McKinley Your Gateway to Success!

We are actively seeking for an Actuarial Analyst specializing in Pricing. The primary responsibilities of this role involve overseeing the entire pricing process for new products, collaborating with Actuarial Pricing leads, conducting premium and benefit pricing, setting actuarial assumptions, performing profitability testing, and ensuring the smooth implementation of product systems.

Responsibilities:

• The role will play a crucial role in supporting the Head of Pricing to maintain the financial health of the insurance company, protect policyholders' interests, and ensure compliance with statutory responsibilities under the Insurance Act.
• Collaborate with other teams to address client requests.
• Participate in risk management projects and contribute to various department-wide activities such as experience studies, financial stress tests, and regulatory initiatives.

Qualifications:

• At least 2 years of actuarial experience in life insurance product pricing or financial products
• Bachelor’s degree in actuarial science, Statistics, Economics or equivalent
• Proficiency in tools like Prophet, VBA, and Excel programming
• Strong communication skills, an engaging and open-minded working attitude
• Meticulous attention to detail for financial analysis.
• Amenable to work on a Hybrid set-up, work location at Mapletree Business City Singapore

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Koh Boon Sien

EA Licence No: 11C5502

EA Registration No. R1110345

Job Info:

• One of the leading company which specialize in electronic plating in Singapore
• Salary: Basic up to $4000 + AWS + VB
• Working Hour: 5 Days (Monday - Friday), 7.50am - 4.55pm
• Location: Tuas (Company transport pickup at designated point islandwide)

Job Scope:

• Collaborating with end-users, business partners, and software vendors to articulate user requirements and system design specifications
• Creating, developing, testing, and deploying new software solutions to meet business needs
• Offering application support and managing changes for existing applications
• Actively engaging in innovation and implementing cutting-edge technologies across diverse application platforms
• Evaluating software design architecture and revising technical documents
• Overseeing server and database administration, ensuring their functionality and maintenance
  

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Tai Jin Jin | EA Personnel No.: R23116259

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Our client is a Engineering Company, one of the most established pioneers in the Oil & Gas industry. Due to business needs, they are now recruiting a Sales Administrator to be part of their Sales team. They are located in the East - easily accessible.

Job Responsibilities of Sales Administrator:

• Liaise with customers for sales enquiries
• Prepare quotation & documents
• Send order to manufacturer
• Provide support to sales engineer
• General admin duties
• Prepare monthly sales order report

Requirements

• Minimum ITE in any discipline
• Minimum 1 year of sales support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidates will be notified

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Job Responsibilities

• Review of KYC information and documentation for onboarding of new clients and periodic review in an efficient and timely manner.
• Ensure due diligence for new account opening and existing client accounts comply with internal policies.
• Liaise with Relationship Manager on deficiencies of required information/documentation for onboarding and review.
• Perform name screening for entities, individuals and financial institutions.
• Liaise with relevant team for the setting up of account in the system.
• Maintain and update client database.
• Undertake project on an ad-hoc basis.
• Perform any other tasks assigned by superior/head of department.

Job Requirements

• Diploma or Degree in Banking & Finance
• At least 3 years of experience in AML and client onboarding for corporate client, private banking client and financial institutions.
• Good understanding of local regulatory requirements on AML/KYC for client onboarding process.
• Possess Certificate in AML/KYC
• Experience with name screening tool
• Good communication skill, positive attitude, pro-active and a team player
• Able to multitask, work under pressure and detailed oriented
• Proficient in MS Office application

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Job Responsibilities:

• The Production Support person is responsible for managing the Temenos’ Odyssey Triple A, Edge Connect (RM Workbench), Client Dashboard and OneStart applications for the Private Bank business
• Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects
• Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
• Actively manage all incidents and issues to proper closure – escalate issues as appropriate to necessary teams and management
• Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues
• Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements
• Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved
• Embrace standard Change Control Management practices, procedures and guidelines for application releases
• Engage vendor to provide solutions for the stability and sustainability of the production environment.
• Participate in annual DR/BCM activities or infrastructure related upgrade
• Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Job Requirements:

• Knowledge in Temenos TripleA and Odyssey suite of products
• Degree in Computer Science / Engineering or related disciplines
• 5-10 years of hands-on application management experience, preferably in the Private Banking / Wealth Management business
• Strong skills in Unix / Linux, Perl / Shell scripting, Sybase Database, BMC Control-M Scheduler
• Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills

Good to have:

• Basic understanding of the front to back of Private Banking / Wealth Management operations
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles

Tech Support | Troubleshooting | Rochor

• Working Hour : Monday-Saturday [ 10am-7.30pm ]
• Location: Sim Lim Square (Rochor)
• Salary: $2000 +- depends on experience

Requirements:

• Proven experience as a technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues

Job Scope:

• Serve as the first point of contact for customers seeking technical assistance through walk ins, over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Assist in onsite installation/service
• Assist in RMA processing
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Responsibilities:

• Opening and closing of centre
• Managing front counter and centre hotline
• Performing customer service duties and answering all enquiries
• Assisting clients with registration of programmes and application for assistance schemes
• Performing administrative and clerical duties such as collection of programme fees, data entry, centre maintenance and general housekeeping
• Promoting CDAC programmes and recruiting participants
• Preparing rooms and materials for centre activities
• Following up with attendance for centre activities and calling of absentees
• Preparing incident reports where applicable
• Handling walk-in donations
• Covering duties when necessary
• Any other ad hoc duties

CDAC- Toa Payoh

Working hours:
Tuesday: 5.00pm - 9.30pm

Wednesday: 12.30pm - 9.30pm

Thursday: 12.30pm - 9.30pm

Sunday: 10.00am - 5.00pm

Job Requirements:

• Able to serve English and Mandarin-speaking clients
• Possess prior customer service experience
• Computer literate
• Service oriented with pleasant personality
• Able to multi-task
• Team player
• Passion to serve in social service sector

• Would be part of a centralized Product QA team and responsible for end-to-end product testing i.e. understanding the requirement, writing the high-level test scenarios/test cases ( manual as well as automated wherever feasible).
• Coordinating with the development team and implementation team for defect triaging.

Requirements:

• Engineering. degree in preferably in B.E/B.Tech (ECE)/ MCA, MTech ( Full Time throughout 1st Div.)
• 2+years experience in S/W Testing
• 2+ yrs in Manual Testing
• A person should be able to generate the test cases after going through the SRS / FSD or after the System walkthrough.
• Should be able to generate test data that is required for testing.
• Should be able to execute the test cases and submit the report daily. Should be from the banking domain, having worked on testing of Banking & NBFC solutions/applications.

Financial Analyst [6 Month Contract]

Salary: $4000 - 5000
Working Days: 5 days , 8.30am – 5.30pm
Location: Kwong Min Road (Boon Lay)

Job Description

• Improve financial status by analyzing results; monitoring variances; identifying trends; providing meaningful commentary to management for decision making
• Analyze financial data by collecting, monitoring and creating financial models for decision support
• Submission of financial supplemental data for the business in HFM/ EPM for month end closing
• Participate in budgeting/ forecasting
• Partner the Project Team in reviewing and ensuring that revenue recognition is in line to iFRS 15
• Oversee Accounts Receivable with the support of Assistant Accountant
• Review accounting transactions for data accuracy
• Review and analyze monthly results vs budget/forecast/prior year
• Upload monthly results to HFM
• Summarize and report key variances to ALT; Prepare monthly management reports to ALT
• Forecasting monthly, quarterly and annual profits
• Develop and prepare weekly and monthly KPI’s
• Utilizing key performance metrics, provide updates to financial outlook
• Prepare and distribute the monthly reporting package
• Maintain GL accounting and project setups aligned with global policy and accounting guidance
• Oversea Account Receivables
• Complete ad-hoc requested as needed

Job Requirement

• Degree in Finance or Accounting
• With working experience as a Financial Analyst or similar role is preferred
• Hands-on experience with financial and statistical software is preferred
• Expertise in MS Excel (by using advanced formulas) and ability to present financial data using detailed reports and charts
• Knowledge of Microsoft Business Central or other major Enterprise Resource Planning systems (ERP), and Hyperion Financial Management (HFM) and Enterprise Performance Management (EPM) is preferred
• Familiar with iFRS; particularly on Revenue Recognition (Project Accounting)

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

- involved in feature creation to enrich reusable assets.

- involved in providing ad hoc analysis, insights, and building and maintaining programme scripts.

- have the ability to use different analytics tools and platforms like ,SQL, Python, Sparks. etc.

- basic proficiency in statistical analysis, data mining, machine learning and working with large scale datasets.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Overview (Summary of the Role)

ARC(Advanced Response Center) Team Lead is required to work in a secure ARC environment. ARC is a type of commandcenter that specializes in providing technical support or customer service for products or services. An ARC typically employs trained and specialized agents who are knowledgeable about the product or service being supported. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

ARCs often handle more complex issues that cannot be resolved through standard support channels.

They may also provide 24/7 support and have multilingual capabilities to serve a global customer base.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an ARCplays a critical role in ensuring that customers receive high-quality technical support and service for products and services.

ARC Team Leadis responsible for establishing, delivering and maintaining high delivery standards in Service Desk, NOC and SOC. He/she work closely with ARC engineers, operations lead, assistant

manager, manager and service delivery managers to achieve this purpose.

Functions & Responsibilities

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles).
• Ensure SLAs of accounts managed are met.
• Manage ARC engineers in a way to optimize their potential and productivity.
• Represent ARC in meetings with Service Delivery Managers and customers.
• Provide preliminary findings and investigation to customer complaints received.
• Perform ARC duties during peak period.
• Provide inputs with regards to ARC engineers’ performance evaluations.
• Provide inputs to the development of ARC engineers’ training plans.
• Coordinate delivery of a consistent and uniform high quality service to customers.
• Regularly inspect, sample & audit the entire incident or service request management process.
• Determine, document & closely monitor any areas that may need improvement.
• Support business improvement initiatives for the accounts (ie.,ISO certifications, Six Sigma Projects, ITIL processes).
• Record and manage all transactions/cases in Service Management System.
• Broadcast notifications to the relevant parties.
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure.
• Be ready to support and response to 24x7 activities including arranging backup for engineers to work.

Requirements

• University Degree with good result in English.
• Willing to respond to activities after office hour.
• At least 3 years of IT support experience preferably in the IT service desk, NOC and SOC environment.
• Have technical knowledge & skills in following :-

- M365

- MS Excel functions (Pivot, filter, graphs)

- MS PowerPoint

- MS Windows

- Basic Desktop Troubleshooting & Resolution

- Basic Network Troubleshooting & Resolution

- BMC Remedy / ServiceNow

- Cloud Telephony system

• Good communication skill in English.
• Good customer service skill.
• Leadership skill.
• ITIL4 Foundation certified.
• Knowledge of service quality skill.
• Knowledge of service level management.

Job Description

1. Read through the functional design documents and understand the functionality of the existing applications.

2. Working in a team and involved in the preparation of test packages/test data and perform testing.

3. Troubleshooting if any data issues and/or work with the developer in resolving the system issues identified as part of the testing

4. Prepare the test data as per the test package and conduct the User acceptance test together with the end-users design/test/implementation of SAP HR system,especially submodule SAP HR Payroll.

Top 3 Must have skills :

1. At least 1 to 3 years of hands-on experience in SAP technology as a functional consultant or tester

2. Experience in the preparation of test packages, perform functional testing, conduct user acceptance test etc.

3. Working experience on the SAP Projects and SAP HR Payroll experienced.

Good to have skills (Optional)

1. Deep knowledge or understanding of SAP HCM modules

2. SAP HCM payroll knowledge/experience

3. Involvement in the SAP upgrade projects

4. Experience in conduction UAT sessions with the end users.

Only for Singaporean

We are hiring for a large organization and are actively seeking a talented and dedicated individual to join our client as a Security Operations Center (SOC) Analyst. In this pivotal role, you will play a key part in fortifying our client's cybersecurity defenses and ensuring the protection of their digital assets. Your responsibilities will encompass real-time monitoring of security alerts, conducting thorough investigations into incidents, and collaborating seamlessly with cross-functional teams to implement proactive security measures. The ideal candidate will possess a strong understanding of cybersecurity principles, hands-on experience with security information and event management (SIEM) tools, and the ability to respond effectively in a fast-paced environment. If you are passionate about cybersecurity and are ready to contribute to the security posture of a prominent organization, we encourage you to apply and become an integral part of our client's dedicated team.

General Description

• Provide first-level technical support to end-users for desktop and laptop hardware, software, basic infrastructure, and network issues.

• Diagnose and resolve issues related to desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.

• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.

• Follow ITIL processes for incident, problem, and change management.

• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.

• Maintain accurate and up-to-date records of all desktop, infrastructure, and network-related activities.

• Ensure compliance with IT policies and procedures.

• Assist with the management of the asset inventory for desktops, laptops, and network devices.

• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.

• Any other task assigned by the reporting manager or team lead.

Work Experience

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Responsibilities:

-Provide maintenance and support for Customers' Enterprise IT Network Services

-Hands-on experience in any Windows/Linux Server configurations

-Perform troubleshooting and problem identification for any infra services

-Able to perform as the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests

-Participate in the design of information and operational support systems

-Provide documentation for deployments

-Must be able to learn and work independently

-Basic understanding in network implementation

-Basic scripting knowledge in Linux/Windows

-General understanding in security implementations

Requirements:

-Diploma / Bachelor’s degree in Engineering, Computer Science, Information Technology, Security or equivalent

-Required to have minimum 1 - 2 years of hands-on technical support experience in SI Environment

-Fast-paced environment

-Proven analytical and problem-solving abilities

-Highly self-motivated and directed, with keen attention to detail

-Experience working in a team-oriented, collaborative environment

-Good communication and writing skills

-Strong customer service orientation

-Able to work independently

-Fresh Graduate are welcome to apply

Responsibilities:

• Gather user requirements and to produce requirement documentation by working closely with the project stakeholders including developers, product owners and business users.
• To elicit the final scope of development by conducting proper business requirement analysis (dependencies, prioritization and gap analysis).
• To work with software engineers, project managers to provide conceptual solution design and delivery plans.
• Able to present “stories” to both technical and non-technical audiences.
• To facilitate UAT execution, working closely with business users and to follow-up with developers on bugs fixing progress.
• To be a product knowledge expert who can think in business's perspective.
• Conduct user training sessions in both English and Mandarin.

Requirements:

• Bachelor’s Degree in a major related to Data Analytics.
• Minimally 4 years of working experience and proven track record in Business Analysis, preferably in the gaming industry but not compulsory.
• Strong stakeholder management skills, able to resolve conflicts across different stakeholder groups.
• Excellent English (speaking and writing) and Moderate Chinese (speaking and writing) skills.
• Strong interpersonal, communication and presentation skills.
• Working experience in Scrum/Agile environments and able to work on multiple projects independently and proactively with minimum supervision.
• Able to elaborate user stories, backlogs creation, grooming, prioritization and produce acceptance test cases with QA.
• Basic knowledge of databases, able to draw ERD diagrams and perform basic data querying.

If you are shortlisted for the first round of screening, our Recruiter will contact you directly.

EA License No: 21C0571 | EA Reg No:21103634 (Johnny Wu)