Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Connected Customer Support Experience delivers connected support experiences to our customers to gain and keep their trust.

Our Area Support Lead will be positioned and aligned with our customers as Chief Operating Officers within the account, strategically placed to ensure that we have the appropriate level of engagement to support and drive the customer’s reactive support landscape and improve operational health. As such you will work with some of the world’s largest companies, public sector depts and not for profit organizations pursuing strategic activities, utilizing Microsoft technologies to modernize their business. We create an environment where you can do your best work and build a career both in the Area Support Lead role as well as the wider Microsoft. As your interests and goals evolve, we will enable you to connect you with a diverse, thriving community that can help you grow.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Collaborate and manage customer reactive escalations to help engage the right stakeholders across Microsoft and reduce the time escalations are impacting customers.
• Conduct monthly service reviews and executive business reviews to proactively track progress against the reactive & operational health improvement plans.
• Engage and strengthen relationships with key customer decision makers / sponsors / influencers to align delivery priorities in support of their strategy as well as proactively coordinating support teams when key projects are going live or mission critical architecture is being updated.
• Support the drive for increased customer consumption of Microsoft Cloud Technologies, and reactive support health scores to derive actionable insights to help customers optimize their Microsoft infrastructure, leveraging incident data and flagging risks with current implementations/deployments.
• Engage with the account team closely to drive long running/high priority cases to a successful closure by removing blockers, engaging appropriate stakeholders, and providing Executive communication (both within the customer and Microsoft).
• Having the correct network across CSS, CCSE and Engineering to speed up escalations and connect the right groups / stakeholders for resolution.
• Should a reactive support crisis occur, lead the virtual account team and stakeholders. The role may require to engage at non business hours.

Qualifications

• A passion for technology, driving customer value, strategic outcomes, while working with the best people in the industry.
• A growth mindset to be a part of an elite team of diverse individuals focused on making our customers successful.
• A proven ability to partner with account teams to build and retain customer relationships, across business and technical functions within their organization.
• A track record of providing leadership and orchestration of an internal delivery team.
• Demonstrable experience of driving decisions collaboratively, resolving conflicts, communicating successfully and being able to present confidently to large or small audiences including C-Level Executives.
• Demonstrable experience working in a customer-facing role, e.g., Customer Success, Account Management or Service Delivery.
• Exceptional communication, presentation, and facilitation skills, particularly an innate ability to remain calm in the face of high-impact escalations.
• Demonstrable accountability, customer advocacy, conflict resolution, growth mindset, stakeholder influence, ability to collaborate with internal and external stakeholders and all levels of management.
• An ability to multi-task and work in a dynamic environment with constant change to address emerging issues and challenges, ideally within an arena of rapid cloud deployment and growth.

Required Qualifications:

• 11+ years technology industry, customer service, or related experience OR Bachelor's Degree in technology, business, or related field AND 8+ years technology industry, customer service, or related experience OR Master's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience OR equivalent experience.
• Crisis Management and C-Suite communication experience.
• Cloud Technology Certification (minimum of Azure Fundamentals and/or M365 Fundamentals).

Preferred Qualifications:

• 16+ years technology industry, customer service, or related experience OR Bachelor's Degree in technology, business, or related field AND 13+ years technology industry, customer service, or related experience OR Master's Degree in technology, business, or related field AND 10+ years technology industry, customer service, or related experience OR equivalent experience
• Project or Program management experience.
• Experience working with Microsoft products and services.
• Advanced Cloud Technology Certification levels such as Level 200 and 300 certifications in Microsoft Cloud Technologies.
• Knowledge and understanding of Unified Deal Construction preferred.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Reporting to the team lead / head, you will work closely with Relationship Managers to assist in client onboarding and support (HNW and Corporates)

Responsibilities:

• Assisting RMs in new accounts onboarding (HNW and Corporates)
• Performing Account Opening checks, including KYC, AML and customer Due Diligence check etc.
• Coordinating with Front/Middle/Back office to provide prompt support service functions for customer problem resolution.
• Liaising directly with the clients to ensure their accounts are set up with complete functionality on the trading platforms.
• Assisting in maintaining the necessary information/documentation properly and in compliance with the rules and regulations.
• Assisting in process review and process re-engineering to improve internal controls and work efficiencies.
• Preparation of monthly reports, i.e. business report, marketing report.
• Other ad-hoc duties assigned.

Requirements:

• Diploma/Degree in Accountancy/Business/Finance or equivalent
• Knowledge of or experience in securities and private banking industry will be advantageous
• Fluent in English, Cantonese, and Mandarin
• Positive, meticulous, systematic, assertive, analytical, possess strong problem-solving skills, good oral communication, written and interpersonal skills
• Able to work under tight timelines and withstand pressure
• Proficient in Microsoft Office applications
• Entry level candidates are welcomed to apply

About AM ALPHA

AM ALPHA is a global family business. As an independent family office specializing in joint real estate investments with private and institutional partners, we aim to invest, manage and optimize the assets of our investor’s community. Our focus is on the analysis, management and development of real estate assets. What began in 2006 as a small, dynamic family office has grown into a major real estate investment family office in Europe and Asia.

Our Asia Pacific HQ based in Singapore is currently looking for a Singapore-based professional to manage and monitor the performance of the Group’s investments in the Asia Pacific region. Flexibility to travel or be based overseas will be required. We are looking to recruit a:

Senior Analyst / Associate for Investment / Asset Management (m/f/d)

Your profile:

• Degree in Real Estate Investment, Business & Finance or related fields.
• At least 2-5 years of relevant working experience; prior experience in the real estate industry, real estate fund or investment related environment across Asia Pacific will be an advantage.
• Team player who is able to work independently and efficiently with minimal supervision.
• Inquisitive, analytical, meticulous and able to multi-task and conscientiousness about meeting deadlines.
• Ability to travel at short notice will be added advantage.

You will:

• Maintain the research database, and update transaction / rental comparison data or any necessary database on an ongoing and timely basis.
• Perform financial analysis / investment underwriting and prepare approval documentation required for potential acquisitions to ensure a seamless investment management process.
• Monitor the assets’ performances and implement asset plans such as preparing annual property budgets, stabilizing the assets for income generation; initiating or completing asset enhancement works and value optimization in preparation for divestment.
• Conduct and prepare market study reports, progress updates, risk and compliance reports and presentations including investor relations materials in an accurate and timely manner.
• Attend to day-to-day operations including managing various service providers to meet fund reporting requirements and achieve the company’s goals and desired outcomes for the investors.
• Other works as assigned by the reporting manager(s) for business operations.

What we offer:

• Full-time permanent Position.
• Support, guidance, and the opportunity for hands on experience.
• Flexibility to shape your career path.
• A warm and friendly working culture in an international company.
• A challenging environment that ensures personal and professional learning and growth.
• Competitive Compensation and Benefits.

Let´s get together:

Would you like to find out more about this exciting role and our financially strong, expanding company? Then we look forward to receiving your complete application documents.

AM ALPHA Kapitalverwaltungsgesellschaft mbH

www.amalpha.de

[email protected]

Responsibilities:

• Handling PC support, Laptop, Outlook, Windows, Mac
• Software and hardware troubleshooting
• Support on desktops, notebooks, printers, scanners hardware components
• Responsible for providing excellent support and timely service
• Rectify simple IT fault like cleaning of disk drives and jammed laser printers
• Install and uninstall of software from desktop PCs and laptops
• Any other ad-hoc tasks as assigned

Requirements:

• Minimum NITEC in any discipline
• No experince required
• Singapore Citizen only
• Training and certification provided

We’re looking for a Customer Support Associate to join our team in Singapore. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

The role will give you the opportunity to:

• Help customers have the best experience possible with our product working across email, phone and chat
• Be flexible working during business hours but sometimes covering an early morning(from 6am), and up to 2 weekend shifts per month
• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Our Business Customer Support team collaborates and works closely with Business Development, Compliance, Customer Support, Engineering, Customer On-boarding, Operations and other product teams in order to make sure that Wise's business customers are provided with the best experience, solutions, and support.

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 
• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be flexible working during business hours but sometimes covering an evening, public holiday, or weekend shift 
• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work autonomously - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

We’re looking for a new Customer Support Regional Lead to lead our APAC Business Customer Support teams!

Your Mission:

Your mission is to lead our Business support teams. As the Regional Lead of CS Operations for APAC, you’ll report directly to the Global Head of Business Customer Support and lead our regional teams, while cooperating with our outsourcing teams, as well as the various CS support functions like Training, WFM QA and more.

You’ll also join the senior leadership team in Singapore and work to build an exceptional work environment in our regional offices. You'll lead a team that supports any of our global customer base that needs help from our APAC based team while also working closely with our product teams to ensure that the customers in our APAC markets receive world class support. Are you ready?

Management Support Officer (School environment)

Choa Chu Kang

$2,200

6 months

Mon – Thu: 8am – 5.30pm, Fri: 8am – 5pm

• Provide executive support to department including:

o Administrative duties

o Photography and Design support

o Coordination of meetings and staff training

o Preparation of rooms

• Reception counter duties

• Staff welfare management (pantry)

• Any other ad hoc duties as requested by department

Requirements:

• Able to start immediatedly

• Diploma in any field (Business is advantageous)

• 1 year of Administrative and coordination work experience

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

Key Responsibilities:

• Assist in preparing simple sales quotations (training will be provided).

• Assist in updating quoted sales opportunities into sales funnel reports using cloud software

• Assist in order processing and delivery coordination

• Assist sales and service delivery team in daily operations and liaise between departments on sales order delivery.

• To liaise with suppliers and customers ensuring prompt completion of each & every sales order

• Provide good customer service by making timely checks via email &/or phone call after delivery made or service rendered

• To provide any other administrative support such as filing, ordering office stationery & drinking water etc. whenever required.

Requirements:

• Candidate must possess min. NITEC/ O Level

• Min. 1 year of related working experience in corporate office environment (we will not consider those who spend the whole time in retail background)

• Proficient in MS office (Excel, Word, Outlook)

• Positive working attitude, trustworthy and willing to learn

• Attentive and able to adapt fast working pace environment

• Short notice or immediate available will be a big advantage

Job Description
You will be involved in the areas of Sales & Marketing in Group Insurance business, and understand the process of servicing intermediaries on existing renewal business to achieve high renewal retention and business development

The Job
• Sales Supports in servicing renewal accounts via intermediaries;
• Flow down renewal data to BPO for billing and liaising with operation team to resolve operational matters;
• Providing support in report generation and analysis
• Make accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• High level of integrity, takes accountability of work and good attitude over teamwork;
• Takes initiative to improve current state of things and adaptable to embrace new changes;
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

Our Requirements
• Strong interpersonal skills & relationship-building;
• Energetic and sales oriented individuals;
• Adaptable and able to work independently and under stress;
• High level of integrity, takes accountability of work and good attitude over teamwork; and
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Job Responsibilities:

• Desktop support
• Provide basic support and troubleshooting to clients, such as password resets, printer configurations, break/fix instructions, support routing and escalation to L2 support.
• Taking ownership of customer issues reported and tracking them through resolution
• Responding in a timely manner to service issues and requests
• Liaise with third party vendors to coordinate client issues on specific services.
• Liaise with product manufacturers for problem escalation and resolution
• Support company for project implementation activities.

Job Requirements:

• Diploma / Degree in Computer Studies, Information System or related course.
• Preferably with 1 year of experience in Desktop and End User support
• Experience in troubleshooting Windows and Windows installer related topics (Windows 7 above)
• Training provided

Job Descriptions:

• Printing, folding and sending of survey forms to respondents.
• Daily collection and sorting of faxes and mail from respondents.
• Data Entry of survey returns.
• Attending to telephone queries from respondents.
• General office tasks.
• Extract information from various websites.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

• Permanent role with variable bonus
• Hybrid
• Experience in financial analysis/ data analyst who analyze business or finance performance

Role and Responsibilities:

• Collect, analyze, and interpret data to identify trends, patterns, and potential areas for enhancing vessel financial performance.
• Develop insightful analysis and assist internal stakeholders to provide recommendations with the objective of financial improvement.
• Track and submit monthly KPI Report to management.
• Manage business unit’s / sub-business units’ implementation of improvement actions.
• Conduct benchmarking exercises.
• Analyse data and provide insights for P&L forecasting and budgeting.

Requirements:

• Bachelor’s degree in either business administration, accounting, data science, statistics, mathematics, or similar subject from a recognized university.
• Minimum 5 years of relevant working experience.
• The expertise to deep-dive and gain insights from data is a must.
• Excellent charting and graphical representation skills to enable effective communication of insights to management.
• Driven and a self-starter who enjoys working in a fast-paced environment.
• Excellent problem-solving skills and a proactive approach to challenges.
• Proficiency in data analysis, Microsoft Excel and MS PowerPoint. SAP is a plus.
• Effective communication and interpersonal skills to collaborate with colleagues across departments and various internal and external stakeholders.
• Proficiency in the English language, both verbal and written.

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• Variable bonus
• Hybrid
• Open communication culture

• Support on Customer Relationship Management (CRM) tools
• Assist the ASEAN sales team with ongoing analytical, administrative and operational tasks
• Manage price records, sales reports, sales dashboards and sales process to make data access extraction more efficient
• Involve in various projects with different stakeholders to support and drive sales
• Support Preferred partner program and channel strategies
• Market research when required
• Assist in preparation of presentation slides and other ad-hoc sales activities
• Assist in other ad-hoc analytics and marketing project and tasks

1.    To perform Data Analysis and Reporting

• Analyse and generate reports of Asia Pacific data on Customer Backlog (CBL) 
• Work with Sales Logistics Customer Interface Team to ensure data quality and track the progress of CBL   
• Perform data validation, identify the root cause and resolves issues to improve the order fulfilment rate and overall impact on customer service level 
• Write complex SQL queries to extract, transform, and aggregate data from large databases efficiently. 
• Utilize Common Table Expressions (CTEs) to create temporary result sets and simplify query readability. 
• Leverage Window functions to perform advanced analytical operations, such as ranking, partitioning, and aggregations, within SQL queries.
• Optimize SQL queries for performance by using appropriate indexing strategies and query execution plans.
• Employ various JOIN operations (INNER JOIN, LEFT JOIN, FULL OUTER JOIN) to merge data from multiple database tables efficiently.
• Create subqueries and correlated subqueries when necessary to retrieve specific subsets of data.
• Implement conditional logic and CASE statements within SQL queries to handle complex data transformations.
• Continuously optimize SQL queries for performance, scalability, and maintainability. 
• Monitor and tune database performance to ensure efficient data retrieval.

2.    To build and enhance dashboards to support Process Automation

• Build and enhance Power BI dashboards with existing databases (SQL database, etc.) on different Order To Cash (O2C) topics.
• Maintain and improve current Power BI dashboards, including enhancing SQL scripts in databases and DAX measures in Power BI.
• Provide technical support to resolve data-related issues and troubleshoot problems in dashboards, and reports.
• Develop Python scripts to streamline and automate manual data transformation processes. 
• Identify repetitive data preparation tasks and create reusable Python scripts to perform data cleansing, formatting, and aggregation. 
• Continuously optimize and enhance Python scripts for performance, scalability, and efficiency.

3.    Cross-Functional Collaboration

• Collaborate and align with central departments/stakeholders to support in achieving sales target
• Manage multiple projects simultaneously, ensuring timely delivery of data analysis and reporting solutions. 
• Collaborate with project stakeholders to define project scope, objectives, and deliverables.

We’re looking for a talented HRIS Specialist to join our growing People Team based in Singapore. This role sits within our People Technology team and will be instrumental in helping us to manage and optimise our HRIS system, Workday. This dynamic and varied role manages the performance and maintenance of our HR systems whilst driving efficiencies around processes and solutions. We are looking for a systems specialist from a technology/HRIS background who will be responsible for the day to day operational support for Workday from a functional perspective, which includes responding to tickets raised from across the People team as well as working on projects and automations. We want someone who is passionate about providing great service and is able to think holistically across the HR functions.

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. We’re 5,400+ Wisers strong, with over 70 nationalities working in 25+ locations around the globe!

This is a unique opportunity to join Europe’s most valuable fintech company at a pivotal time in evolving our global People technology, automation and data capability. Keeping a customer first mindset, you’ll be working closely with our HRIS Manager in building, designing, delivering and maintaining Workday and all other People Systems across Wise.

Your mission:

• Partner with stakeholders to identify development areas and provide technical solutions utilising People systems and technology (primarily Workday)
• Provide support for HR System upgrades and enhancements to include prioritization, functional design, documentation, testing, training, implementation and support model design.
• Review business processes to ensure system features are being fully utilized and identify Workday features that may improve efficiency
• Build and maintain Workday functionality, including any new developments or modules
• Support other tools like Absorb, Peakon, SmartRecruiters
• Building basic and advanced custom reports and extracting data requests
• Help, advise and train the People team and Wise leads (managers) on using HRIS and best practice
• Provide an excellent customer experience by troubleshooting complex problems and investigating and resolving errors quickly and efficiently
• Monitor, review and optimise HR processes (online and offline).
• Consult with functional leaders and SMEs in HR to design, develop, and implement technology solutions that increase operational efficiency, maintain compliance, and positively impact customer experience for HR, candidates, employees, managers and business leaders.
• Collect, document and maintain security requirements and policies for user level access to HR applications.
• Manage support queries from employees and HR via our ticketing system

This position will start off as 12 months contract.

Location:
Great Eastern Office, at Raffles Place

Responsibilities:
As part of the Actuarial System Support team, you will be required to set-up and support the testing of products in the product engine; coordinate and collaborate with Business subject matter experts (SMEs) in troubleshooting any defects; and work with the various stakeholders to ensure timely completion of the testing in delivering the product on time.

• Setting-up products in the product engine, which includes formula coding and product table set-ups.

• Support the testing of products in the product engine.

• Work with business SMEs (Actuarial Pricing team, Product Implementation team, IT team) to troubleshoot any testing defect arises.

• Ensure timely completion of product testing in accordance with the stipulated milestone

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

• Highlights any potential concerns/risks and proactively shares best risk management practices.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$4000-$5000

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

This position will start off as 12 months contract.

Location:
Great Eastern Office, at Raffles Place

Responsibilities:
You will be responsible for supporting overall operation of claims admin unit, including participation in continuous improvement of current claims processes and enhancing overall customer’s experience.

• Handle claims notification and registration for Life Insurance and General Insurance Personal Lines within the required turnaround time and ensure that claims are registered accurately in the system.

• Issue expired cheque

• Handle screening of medical bills to verify with policy information and status.

• Liaise with and follow up with claimants, policyholders and agents on outstanding requirements (if any)

• Build collaborative relationships with and ensure that claims registration are well managed for both internal and external key stakeholders (i.e policyholders, distribution servicing rep, ) to achieve claims business objectives.

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

• Highlights any potential concerns /risks and proactively shares best risk management practices.

• Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices.

• Any other ad-hoc assignments assigned by supervisor.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$2500-$3000

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Function Description

This position serves both Business Development and Service & Support. The position requires detailed knowledge of flight simulation equipment, maintenance, and operation, as well as Collins image generators and display systems. Experience within the Asia-Pacific region training centers, and training device manufacturers is also required. This position works as part of the business development team to identify and follow market opportunities, clarify customer requirements, organize proposal submissions, and conduct contract negotiations. Detailed process knowledge of Collins service and support, and business development workflows and systems is desired.

Performs duties related to overall customer service including post-sales support. May support sales team by notifying other divisions of customer concerns and trends. Responsible for maintaining quality and consistency of service by documenting and identifying trends in customer service needs. Performs on-site services for Aftermarket clients, installs new equipment and services, maintains / services and upgrades existing equipment. Provides instruction and education regarding products or equipment usage to customers and internal employees. Designs and manages product training for customers and staff.

Discipline Description
Coordinates with Customer Service representatives to identify customer training and support needs. Resolves issues surrounding installation, usage, upgrade and training on products. Provides on-site support as needed. May resolve technical problems in a call center/help desk environment or through customer escalation. Completes proper documentation of issues.

Organization Level Description
• Implements functional strategy.
• Establishes operational plans for work area.
• Recognized master within discipline, having deep knowledge of theory and organizational practices within a specific discipline.
• Problems faced are typically complex.
• Develops and implements new products, processes, standards or operational plans that will have impact on the achievement of functional results.
• Significantly improves on existing processes and practices.

Typically requires a University Degree or equivalent experience and minimum 10 years of prior relevant experience or, an
Advanced Degree in a related field and minimum 7 years experience.

Familiarization and experience with regulatory authorities is required.

Purpose
Senior Product and Technical Service professional with significant experience. Implements customer support strategy. Works with leadership and Customer Service representatives to develop and execute effective support programs in alignment with projected changes in production processes, equipment upgrades, and/or other product strategy.
Responsibility Statements Subject matter expert for multiple products and services.
Operational lead for complex customer technical matters. Work with Customer Service to review effectiveness of technical support activities and identify customer training and support
needs. Responsible for improvements to product and technical service programs and offerings in alignment with production processes, product changes, and other factors. Direct implementation of product and technical services.

Business Analyst

a) Support Sales manager with business and market analysis.

b) Work and improve existing sales marketing process (contract library, contract review), reporting and data analysis tools (Power BI), assist to customer survey.

c) Take a pro-active approach, initiate creative solutions and assist the company in implementing Innovation and applying lessons-learned from previous or bench-marked experiences.

d) Any other duties assigned.

Marketing

a) Close collaboration with Safran Marketing department in France.

b) Design innovative corporate communication tools.

c) Build a performant customer data-base to launch targeted marketing campaign.

d) Attend events that promote corporate brand in the industry.

External Communication

a) Events organization (Symposium, Air Shows, Seminars…)

b) Creation of all the tools necessary to communicate efficiently to our customers located in APAC (Press Release, Official Letter, Advertisement…)

c) Define and drive external communication tools to expand client exposure and influence (Presentations, Brochures,…)

d) Lead the company communication plan and maintain its budget.

HQ Communication and internal Events

a) Co in charge of internal meetings, company events and staff activities.

b) Manage internal communication inside the company (Newsletter, Presentations).

c) Ensure a close relationship between the headquarter Communication department.

d) Be a part of a company project development team.

e) Design Communication Tools.

HSE

a) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

b) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

Experience and Qualifications:

a) Degree/Diploma in Communication / Marketing with a previous significant experience in Communication.

b) Independent & structured, team player with very strong communication skills (oral & written)

c) Experience with all MS office applications, and particularly with PPT and design software

d) Creative and team player spirit

e) Keen attention to detail, along with strong organizational skills and the ability to prioritize & execute on a plan.

Job Responsibilities

• Primary responsibility of the candidate will be to provide L1/L2 technical support for all applications used by wealth management technology including Avaloq, Marginman and many others
• Manage day to day production issues including daily health checks of all applications and processes
• Working closely with various stake holders like business users, development staffs and infrastructure teams. Prioritize, mitigate or resolve issues and/or minimize outages
• Responsible for availability, incident, problem and capacity management for all applications in scope
• Maintain high performance and availability of production environment including ensuing batch monitoring during late shifts
• Monitor critical components of the system and troubleshoot problem areas
• Liaise with users to ensure production incidents are resolved on a timely basis and that remedial actions are taken. Manage and keep track of production issues, follow up incident post mortem to mitigate root cause
• Work closely with regional IT teams (cross IT BUs) to maintain effective up-stream & down-stream processing
• Implement continuous process improvements including but not limited to Policies and procedures and production monitoring
• Participate in business continuity planning and exercises
• Participate/support in regional and/or global projects

Job Requirements

• University graduate in Information Technology
• Minimum 7 years of experience in application support
• Must have experience in banking environment/ financial institution with the understanding in FX/MM/Equity/Derivatives and associated front to back operational workflow
• ITIL v3 or similar qualifications with Java, Oracle, Unix/Linux, Sybase technologies
• Able to work with sense of urgency under multiple deadlines, can organize and deliver with minimal supervision
• Excellent analytical and problem solving skills; Willing to learn and able to adapt to different technologies
• Self-motivated, responsible and reliable team player

Essential technical skills:

• Experienced in both banking / financial services supporting large applications
• Hands on experience in Unix/Linux, Oracle/Sybase, Java technologies, Avaloq and Marginman
• Experience in production support including managing incident & problem management
• Experienced in supporting Wealth Management system/Order Management system/ Execution Management System
• Experience in disaster recovery planning and test execution

Preferred:

• Completed Avaloq Certification training
• Knowledge of market data and financial models will be advantage
• Practical understanding of FIX protocol
• Understanding on cloud operations, micro services, python/perl and excel skill
• Communicates well & across all levels.

Would love to get in touch with you for a confidential discussion if:

• This sounds like something you'd like to explore
• Know a friend who is looking out for a career move

Do note that these roles are only open to candidates currently residing in Singapore. Please reach out to me at [email protected] with your latest CV for a confidential discussion.

Have A Great Week!

Registration ID No. R1984348

EA License number: 07C3924

Company Registration No. 200609504D

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

This is a 1 year contract position, renewable or convertible to permanent.

Job Responsibilities

• Manage the full cycle in-house recruitment process, including job description creation, job posting/advertising, sourcing, screening, interviewing, arranging for interviews, selection, offer preparation and onboarding.
• Source candidates through various portals, social media, creative recruitment channels, and the internal referral program.
• Participate in employment branding activities with the HR team, conduct jobs fairs, campus recruitment, internships and traineeship programmes.
• Develop offers in line with approved guidelines and negotiate offers with candidates.
• Prepare letter of employment and onboarding checklist for new hires.
• Responsible for web updating, recruitment status reporting(s) and job advertising.
• Accurately track and reports on the recruitment, onboarding and confirmation process based on agreed metrics, using MS Excel and relevant HRIS module.
• Assist Recruitment team in developing a strong network of people and processes to support a strong pipeline of qualified candidates to quick turnaround time.
• Assist recruitment team to ensure new hires are well-organized, onboarded and have a meaningful probation experience by collaborating with line managers, IT, finance and HR teams.
• Assist recruitment team in application of airport pass, term pass and airline house clearance.
• Perform other HR and administrative task as per assigned by your superiors.
• The above job duties are scoped in general and is not limited to the above.

Requirements

• Diploma / Degree with a qualification in HR Management or equivalent.
• Minimum 2 years of working experience in a high volume, fast-paced, blue-collared recruitment environment (external and internal recruiters are welcomed).
• Experience in organizing jobs fairs, career fairs, campus fairs and virtual job fairs.
• Experience in generating manpower and recruitment status report(s).
• Familiar with online job posting and advertising channels.
• Experience in using integrated applicant tracking system (ATS) or manual tracking systems.
• Experience in work pass application, e-issuance and renewal of work pass.
• Good knowledge of the Singapore Employment Act and other relevant legislations.
• Able to work in a fast-paced environment with constant changes.
• Excellent team player, good interpersonal and communication skills with problem-solving ability.
• Ability to multi-task and work within tight deadlines.
• Proficient in Excel, Word, and PowerPoint.
• Meticulous and pay attention to details.