Main Responsibilities

As an Administration & Business Support Executive, you are key in creating a welcoming experience to employees and guests alike starting from the reception. Your role centres around the day-to-day operations of the office, ensuring the office runs smoothly, facility and supply wise. This role requires strong communication skills to manage and liaise with our third-party service providers (cleaning staffs) and vendors for optimal service. This role includes supporting on other administrative activities such as coordination and support of internal visitors from other LDC offices, company events and business travel documents. You are a primary contact point for business travel, to employees and our business travel providers. This role requires occasional Executive support for Senior Management. 

• Reception - Receive internal and external guests while ensuring a pleasant reception experience and area
• Manage office pantries and key 3rd Party service providers (Cleaning Staff)
• Monitor office inventory and vendor contracts (service and maintenance) and ensure office is fully equipped to support day-to-day operations
• Liaise and manage external vendors for optimal office maintenance servicing for pantry facilities and appliances, landscaping, and overall office cleanliness
• Primary contact for business travel and manage relationships with hotels and support in procurement of corporate contracts
• Support internal visitors to Singapore Office including hotel bookings, visa/invitation letters and general logistics
• Keep track of joiners and leavers and manage administration on/offboarding and profile creation/deletion
• Coordinate and support office events and arrangements such as travel logistics and restaurant/venue booking and liaison
• Coordinate with HR and manage company merchandise
• Manage vendor invoices from processing to tracking
• Provide support to Senior Executives such as arrangement of travel and hotel bookings and business claims as required

Experience

• 3-5 years’ working experience in Secretarial / Administration / Cabin Crew background in a fast-paced MNC environment

Other skills (Computer Skills, etc)

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Highly effective communication skills to work with internal/external stakeholders in a fast-paced, multicultural and diverse setting
• Systematic, sharp and efficient
• Meticulous with keen eye for detail
• Proactive, confident and mature approach
• Able to juggle multiple priorities and concurrent tasks
• Willingness to learn with positive attitude
• Team-player

Languages:

• Proficiency in English and Mandarin to work with internal/external stakeholders who converse only in English, and with Chinese counterparts who converse only in Mandarin.

Academics

•  Minimum Diploma relevant to office administration/secretarial support

Responsiblities:

• Assist in managing incoming leads and inquiries, ensuring prompt response and proper routing to the appropriate sales representatives.
• Provide administrative assistance to the sales team, including data entry, scheduling meetings, maintaining calendars, and preparing sales-related documentation.
• Assist in creating and formatting maintenance proposals, including assembling necessary documentation, cost estimates, and service details.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and project details using CRM software or other tools.
• Liaise with clients to schedule appointments, gather information, and relay important details between clients and the sales team.
• Conduct follow-up calls or emails to gather feedback, answer queries, and ensure client satisfaction after proposal submissions or sales interactions.
• Generate regular sales reports, performance metrics, and activity summaries for the sales team and management.
• Work closely with internal departments such as engineering, operations, and finance to coordinate project handovers, invoicing, and other operational aspects.
• Develop a basic understanding of ACMV systems and maintenance processes to facilitate effective communication with clients and internal teams.
• Assist the sales team with various ad hoc tasks, such as market research, competitor analysis, and preparing materials for client presentations.
   

Requirements:

• Diploma or equivalent in Engineering such as Mechanical or Electrical
• Previous experience in an administrative or sales support role is preferrer
•  Experience in the HVAC or maintenance industry is advantageous.
• Able to perform technical calculation (heat load, cold load), onsite visitation, selection.
• Excellent written and verbal communication skills for effective interaction with clients and internal teams.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

The SAP ERP domain technical business analyst plays an important role in bridging the technical and business aspects. This role involves understanding current ERP related business processes and assist the DnA team with respect to SAP ECC and future S/4HANA intricacies, collaborate with business on requirements gathering for new use case projects and support production operations team on-demand.

Domain and BA Expertise

• Possess knowledge of SAP and/or S/4HANA ERP modules and functionalities
• Have experience as SAP Technical BA role supporting functions such as Finance, Manufacturing, Procurement, Supply chain etc.
• Understand business processes and workflows.
• Analyze how SAP data impacts business operations and decision-making.
• Experience on projects related to some of the use cases such as   procurement analytics, Supply chain analytics, BOM analysis, Enterprise finance performance reports, product and customer segmentation analysis reports, Inventory management etc.

Requirement Gathering and Analysis

• Assist new DnA use cases/projects gathering detailed functional and technical requirements from business users and/or Infineum functional consultants
• Understand the data sources, structure, and relationships within the SAP for the use case requested modules
• Analyze and translate business needs into clear technical specifications.

DnA technical team collaboration for ETL/ELT and BI development

• Collaborate with data modeler defining conceptual, logical and physical enterprise data warehouse model for SAP data
• Collaborate with data engineers to define data mapping, extraction methods , transformation rules and presentation layer business logic
• Collaborate with Powe BI developers on business logic development/testing
• Assist the DnA team to define data quality rules and Implementing data masking, anonymization, and access controls as needed

DnA support and operations

• Assist DnA Ops team in Identifying and troubleshoot data-related issues, collaborating with relevant teams for timely resolution.
• Assist the team on Implementing preventive measures to avoid recurring data problems.

Data Quality and Governance

• Work with data governance and business teams to establish data quality standards and compliance with data privacy regulations and organizational data governance policies

Technical Solution Design

• Collaborate with data engineers and architects on the solution documentation. Ensure solutions align with SAP best practices and standards.

Testing and Validation

• Develop test scenarios and validate data processes.  Participate in system and integration testing.

Documentation and Training

• Prepare technical documentation and user guides.  Provide training and support to end users and DnA team on-demand.

Communication and Collaboration

• Communicate technical concepts to nontechnical stakeholders.   Collaborate with cross functional and wider Portfolio teams on-demand.

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field.
• Strong SAP Technical BA experience with core understanding of ECC/HANA systems and modules such as Finance, Procurement, Supply chain etc.
• Proficiency in data integration concepts, ETL processes, and data transformation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Familiarity with data analytics tools and technologies is a plus.

Team Summary

The Unified Checkout Team in Platform Solutions is accountable for product development and market deployment of various digital platforms and capabilities across the Asia Pacific region. This includes core platforms such as Visa Account Updater (VAU), Visa Click to Pay, Visa Developer, and development of specific solutions designed to address unique market needs or opportunities.

Click to Pay is a guest checkout solution that allows issuers, merchants and their partners to reduce friction associated with manual key entry, simply and securely, when checking out online, in app, or in person. Together with the end-user solution provider, our digital platforms help to deliver a superior customer experience, stronger customer engagement, higher spend, lower fraud and stronger authentication.

The Unified Checkout  team is a horizontal business unit that works with many stakeholder groups and markets, across the Asia Pacific region and globally. We partner with account management, product, processing, and design and architecture teams. We partner to deliver product and market strategy, solution design, education and training materials, sales and distribution assets, product development, product commercialisation. Click to Pay is a critical component within a number of key initiatives in the Asia Pacific region and underpins future network and client product capabilities.

What an Analyst, Unified Checkout does at Visa:

As an Analyst operating within the Unified Checkout team, you will work with the Director and Head of Unified Checkout to define, articulate and respond to strategic, commercial, technical, and ecosystem implications related to online commerce. You will engage with a diverse range of stakeholder groups in our AP markets and regional hub to understand market requirements and provide updates on our online commerce platforms. Your main accountabilities will include:

• Identifying, understanding, and narrating key insights and trends that will inform our client facing stakeholders, including presentation materials, case studies, best practice guides, reports, and webinars.

• Proposing and defining technical or commercial solutions, based on our teams’ insights and strategy, to solve problems or to leverage opportunities in markets.

• Working with market teams to develop, track, and deliver on our shared objectives and outcomes including agreements, rules and guides, pricing and exceptions.

• Sales and business development support, including delivering programs and initiatives that drive VAS revenue objectives.

• Contributing to training programs which support delivery of key initiatives, and engaging regularly with internal stakeholders to ensure they are receiving adequate support to achieve their objectives.

• Actively managing our program of work and project plans and acting as a liaison between global  and hub teams to ensure coordination and alignment.

Why this is important to Visa

The Unified Checkout team is responsible for driving the evolution of the payments ecosystem toward payment solutions that are fully integrated into the technology we use today,, whether that be online or mobile, in person or remote. As we drive this change, solutions need to be simple, secure, convenient, and reliable for consumers. They will also represent a cost effective, timely, and low complexity path to achieving reach, scale, and extensibility for our clients. Your part to play is underwriting the promise our digital products aim to achieve by delivering high quality and consistent product development and market deployment of Click to Pay or Visa SRC solutions across the AP region.

Projects you will be a part of:

 There are two key initiatives that you will be instrumental in delivering:

• Over the last decade, Visa has invested heavily in digital platforms including Visa Token Service and Visa Click to Pay. Over the last 24-36 months the AP region has focused on delivering and scaling digital solutions for stored credentials. Over the next 24-36 months the AP region will focus on delivering and scaling digital solutions for guest checkout. As a result you will participate in a program of work to significantly scale Click to Pay and other Visa Secure Remote Commerce solutions in key markets and across the region. You will contribute to developing and delivering sales and distribution assets, working with markets to define effective initiatives or programs, and defining and delivering platform enhancements to address market needs.
• Value added products and services represent an opportunity to differentiate our business in the market, delivering meaningful benefits to our clients, and creating non-core revenue streams for Visa. Your role will also include working with Design and Architecture, and Regional Solutions teams to project manage the product development of Click to Pay and related value added services.

Requirement Gathering and Analysis:

• Work closely with business stakeholders to understand their operational and strategic requirements.
• Conduct detailed analysis of business processes to identify opportunities for SAP system improvements.

SAP Implementation and Customization:

• Collaborate with SAP consultants and developers to implement and customize SAP solutions.
• Configure SAP modules to align with business requirements and optimize system functionality.

Data Integration and Migration:

• Oversee data migration projects, ensuring the smooth transition of data into SAP systems.
• Collaborate with data teams to ensure data quality, integrity, and accuracy within SAP applications.

User Training and Support:

• Provide training to end-users on SAP functionality, ensuring they can effectively use the system.
• Offer ongoing support to users, troubleshooting issues and addressing inquiries related to SAP applications.

Documentation:

• Create and maintain comprehensive documentation of SAP configurations, processes, and user guides.
• Ensure documentation is up-to-date and aligned with system changes and enhancements.

Collaboration and Communication:

• Act as a liaison between business stakeholders and technical teams.
• Facilitate communication to ensure a clear understanding of business needs and effective implementation of SAP solutions.

Continuous Improvement:

• Stay informed about SAP updates, patches, and best practices.
• Propose and implement improvements to enhance the efficiency and effectiveness of SAP applications.

• Proven experience as an SAP Business Analyst, with expertise in SAP modules relevant to the organization (e.g., SAP ECC, SAP S/4HANA, SAP BW).
• Strong understanding of business processes and the ability to translate them into SAP solutions.
• Experience in SAP implementation, configuration, and support.
• SAP certification(s) is a plus.

Requirement Gathering and Analysis:

• Collaborate with business stakeholders to understand their data and analytics needs.
• Conduct thorough analysis of business requirements and translate them into technical specifications.

Azure Data Factory Utilization:

• Demonstrate expertise in designing and implementing data pipelines using Azure Data Factory.
• Work closely with data engineers and developers to ensure the effective utilization of Azure Data Factory capabilities.

Data Integration and Management:

• Develop a comprehensive understanding of data sources, structures, and business rules.
• Facilitate the integration of diverse data sets, ensuring data quality and accuracy.

Documentation:

• Create detailed documentation of business requirements, data models, and technical specifications.
• Maintain up-to-date documentation throughout the project lifecycle.

Collaboration:

• Act as a liaison between business stakeholders, data engineers, and other technical teams.
• Foster effective communication and collaboration to ensure successful project outcomes.

Quality Assurance:

• Conduct testing and validation of data solutions to ensure they meet business requirements.
• Identify and address any issues or discrepancies in data processing.

• Proven experience as a Business Analyst in a technical environment, with a focus on data and analytics.
• Hands-on experience with Azure Data Factory is essential.
• Strong understanding of data modeling, data warehousing, and ETL processes.
• Familiarity with Agile and Scrum methodologies is a plus.
• Relevant certifications in Azure or business analysis are advantageous.

Department/Job Overview:

• The individual will join the OTC & FX Paper Confirmations Team within the Trade Validation group.

Key Responsibilities:

• The OTC & FX Team reviews and prepares Trade confirmations across a variety of derivative products including Interest Rate Products, Equity Derivatives, Credit Derivatives and FX.
• The team interacts with clients and business partners based globally.
• Preparation of OTC&FX Paper Trade Confirmation for Investment Banking and Private Bank businesses through validation of information from broker confirmations, term sheets and trade booking systems.
• Managing the change agenda to enhance controls, improve straight-through processing, client experience and adherence to regulatory targets and industry benchmarks.
• Participation in projects and operational improvements with a commitment to deliver results in compliance with regulatory requirements.
• Oversight of vendor team to ensure quality delivery of Key Performance Indicators, KRIs and timely reporting and resolution of queries.
• Review existing Credit Suisse templates to ensure approved templates are updated to reflect ISDA and industry-published standard methodologies with relevant legal and front-office approvals.
• Coordinating with key business partners including Front Office, Client and Vendors directly.