We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

About Us

AsiaNext is a trusted digital exchange for institutional investors in Asia and globally. It will offer integrated listing, trading, and post-trade services for digital assets, including digital payment tokens. This joint venture between SBI Digital Asset Holdings Co., Ltd. (SBI DAH) and SIX Digital Exchange (SDX) will provide an institutional-grade platform to enable the tokenization and trading of existing securities and non-bankable assets.

AsiaNext will support the growing institutional demand for trading of public and private digital assets. It will leverage the extensive networks of SBI DAH in Asia and SDX in Switzerland and Europe, as well as their joint expertise in fulfilling institutional investors’ needs. Both SBI DAH and SDX have demonstrated leadership in digital asset markets globally through multiple investments, issuances and initiatives in this space.

Why Join Us?

With SIX Group AG and SBI Digital Asset Holdings Co., Ltd. as shareholders, AsiaNext has significant financial backing supporting its mission of building the world’s first institutional-grade digital exchange for institutional investors, and fostering trust through rigorous security and compliance to regulations. The team comprises members with traditional finance, digital finance and technology background spanning decades at UBS, JPMorgan, SIX, Thomson Reuters, MAS, SGX, DBS, Citi, Credit Suisse, Barclays, securities tokens and crypto exchanges, and many others.

If you are looking to develop your career in a professional and well-run environment, yet which moves and grows rapidly, join our diverse and talented team to build the digital exchange of choice for institutional investors.

About This Role:-

The Senior Operations Analyst will build strong and collaborative relationships with internal business partners to support new members’ onboarding journey into AsiaNext, conduct onboarding screening check, schedule periodic customer due diligence review as well as trigger review on positive alert hit from daily AML sanction and database screening.

The successful candidate is also expected to provide operational, client servicing and account management support to member’s queries relating to their trades or transactions on AsiaNext platform.

In addition, the successful candidate is expected to execute onboarding and other operations tasks in line with documented standard operation procedure.

Responsibilites

Key Responsibilities include, but are not limited to the following list and may vary during your employment based on the needs of the business, as determined by the Head of Operations:

• Responsible for level 1 onboarding screening on every new member through collating of onboarding documents, validating document completeness and following up on document deficiency.
• Conduct onboarding screening check and client due diligence review on the new member’s entity and its related persons for adverse news or PEP screening hits to establish the client risk rating. Enhanced due diligence check will be conducted for high-risk clients.
• Conduct scheduled client due diligence review on existing members based on their risk rating.
• Conduct triggered review on existing members due to screening alert hits generated from daily screening checks with the AML sanction and restriction databases.
• Work with other departments (e.g. Commercial, Compliance and Risk) to ensure a smooth onboarding journey for new members, including account setup after account opening approval.
• Update the operating standard operating procedure with new incremental processes and workflow changes in collaboration with Compliance and approval from HOD.
• Support to cover other operations tasks as may be required from the Head of Department, including Market Surveillance, trading and custody operations.

Qualifications & Experience:

Education

• Bachelor’s degree or diploma in banking, business or finance.

Experience and Skill

• 3 to 5 years of working experience in AML screening in the banks / securities firms / fund management industry, preferably for corporate or institutional clients.
• Familiar with regulatory AML compliance guideline and procedures in Singapore
• Good stakeholder and people management skills.
• Versatile individual who is willing to support coverage for different ops tasks as needed at times.
• Keen interest to work, learn and grow in a fast-paced start-up environment.

Employment Benefits

• Competitive staff benefits - annual leave, life insurance, and medical insurance (includes dependents)
• Competitive remuneration including variable bonus.

How to Apply:-

If you are ready to take up a new challenge in a dynamic and fast-growing platform, please send your resume to [email protected], stating your name and title of the position applied for in the subject line.

Only shortlisted candidates will be contacted for further discussion. All personal data collected will be kept strictly confidential for recruitment purpose only.

AsiaNext is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, or any other basis covered by appropriate law.

Disclaimer

Asia Digital Exchange Pte Ltd (“AsiaNext”) would like to inform you that all our job vacancies are published on our official company website and LinkedIn page. AsiaNext uses only the following reputable third-party job sites – MyCareersFuture, LinkedIn, Jobstreet and Indeed. We advise prospective candidates to exercise caution and not apply for or share personal information for any job posting with any unauthorised sources.

Overview (Summary of the Role)

ARC(Advanced Response Center) Team Lead is required to work in a secure ARC environment. ARC is a type of commandcenter that specializes in providing technical support or customer service for products or services. An ARC typically employs trained and specialized agents who are knowledgeable about the product or service being supported. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

ARCs often handle more complex issues that cannot be resolved through standard support channels.

They may also provide 24/7 support and have multilingual capabilities to serve a global customer base.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an ARCplays a critical role in ensuring that customers receive high-quality technical support and service for products and services.

ARC Team Leadis responsible for establishing, delivering and maintaining high delivery standards in Service Desk, NOC and SOC. He/she work closely with ARC engineers, operations lead, assistant

manager, manager and service delivery managers to achieve this purpose.

Functions & Responsibilities

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles).
• Ensure SLAs of accounts managed are met.
• Manage ARC engineers in a way to optimize their potential and productivity.
• Represent ARC in meetings with Service Delivery Managers and customers.
• Provide preliminary findings and investigation to customer complaints received.
• Perform ARC duties during peak period.
• Provide inputs with regards to ARC engineers’ performance evaluations.
• Provide inputs to the development of ARC engineers’ training plans.
• Coordinate delivery of a consistent and uniform high quality service to customers.
• Regularly inspect, sample & audit the entire incident or service request management process.
• Determine, document & closely monitor any areas that may need improvement.
• Support business improvement initiatives for the accounts (ie.,ISO certifications, Six Sigma Projects, ITIL processes).
• Record and manage all transactions/cases in Service Management System.
• Broadcast notifications to the relevant parties.
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure.
• Be ready to support and response to 24x7 activities including arranging backup for engineers to work.

Requirements

• University Degree with good result in English.
• Willing to respond to activities after office hour.
• At least 3 years of IT support experience preferably in the IT service desk, NOC and SOC environment.
• Have technical knowledge & skills in following :-

- M365

- MS Excel functions (Pivot, filter, graphs)

- MS PowerPoint

- MS Windows

- Basic Desktop Troubleshooting & Resolution

- Basic Network Troubleshooting & Resolution

- BMC Remedy / ServiceNow

- Cloud Telephony system

• Good communication skill in English.
• Good customer service skill.
• Leadership skill.
• ITIL4 Foundation certified.
• Knowledge of service quality skill.
• Knowledge of service level management.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Health & Co-Development Business Unit is looking for an Information Technology Business Analyst

Internal Code: HC023

What will you do?

The Information Technology Business Analyst shall be involved in strategizing and implementation of the project and initiatives involving the requirement study, procurement, testing, management, implementation, and maintenance support of applications.

Requirements

What are we looking for?

• Minimum of 3 years of IT Application BA experience
• Practical experience with Agile Methodologies, tools and delivery
• Good understanding of Cloud Technology and have attended the related fundamental Cloud Technology trainings
• Experience in Vendor and Contract Management, Change Management/Service Request Management, Problem/Incident Management will be an added advantage
• Experience in supporting Government Projects will be an added advantage
• Experience in supporting/implementing projects with databases ie Oracle and/or Postgres Database, middleware ie weblogic or JBoss or Tomcat as well as exposure in automated software testing will be an added advantage
• Strong analytic, conceptualization and problem solving skillsets will be an added advantage
• Strong communication skills, both oral and written and able to pitch to engage stakeholder will be an added advantage
• Relevant healthcare domain knowledge will be an added advantage
• Experience in supporting applications operations will be an added advantage

Benefits

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

• Partner IT and Business Teams to understand and analyze business problems, assess and translate business changes requirement and request and manage system change delivery.
• As LOB (Line of Business) Systems application custodian, Overseeing the team and Application vendors team activity to ensure the LOB systems BAU operation and performance as per business expectation and SLA
• Product owner of module that organises customer relevant data and generates analytics reports.
• Configured data and user interfaces for accurate customer report delivery.
• Manage Internal Stakeholders escalation and help on conflict resolution
• Assist in audit activities both internal and external.

Requirement:

• Diploma or degree in Business administration or related
• Minimum 3 years’ experience as Business / System Analyst or Project Coordinator

1. Job Responsibilities

• Manage contract and price negotiations with office vendors and service providers. Mapping office supply requirements and procuring as per demand.
• Responsible for the accurate processing of supplier invoices and inter-company billing. Receiving and distributing incoming mails and arranging local and overseas couriers.
• Coordinate travel arrangements including hotel, flight booking, and visa application.
• Verify staff expense claims and other allowances to ensure all payments are made timely and in compliance with company policies.
• Provide full spectrum of secretarial support to Resident Director. Drafting general and administrative documents and circulating internal notices.
• Support project team and perform administrative duties. Attend meetings and discussions with respective committee involved and provide secretarial support.
• Liaise with the building management on the unit inspection. Overseeing the maintenance of office facilities, cleanliness, and equipment (e.g. Aircon maintenance, office lighting and electrical supply and installations, plumbing matters and etc.).
• Planning and organizing in-house and off-site events, like company lunches, celebrations, employee activities, board meetings, trainings and conferences.
• Perform attendance tracking and leave management to ensure accurate and timely reporting.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Assist in insurance renewal (office and properties).
• Maintain and upkeep of pantry area including pantry supplies.
• Responsible for maintaining and updating of policies like Anti-bribery / Anti-Corruption (ABAC) / AML etc aligned to our Parent company and Group.
• In charge of coordinating with various department managers on their inputs and consolidate for monthly company updates.
• Assistance to Data Protection Officer (DPO) in Data protection policy adherence.
• Perform any other ad-hoc duties as assigned.

2. Knowledge , skills and experience

• Minimum Diploma in Business Administration or equivalent in any discipline.
• Min 5 years of relevant working experience.
• Proficient in Power BI and Microsoft Office.
• Highly self-motivated, proactive, resourceful and has a can-do attitude.
• Possess great communication and interpersonal skills.
• Ability to handle work professionally and independently.
• Possess effetive organizational and follow-up skills, attention to details.
• Able to prioritize and execute tasks/problem-solving in a high-pressure environment.
• Meticulous and ability to multi-task.

As part of the overseas department team, you play an essential part in the overseas customer service team to ensure that our customer service agents are equipped with the necessary skills and knowledge to deliver a high quality of service to our clients. Being a high growth electronics company, we are looking for a candidate who will be a strong self-starter with critical thinking to achieve after sales success. This candidate will help us drive up customer service quality audit excellency by going far and beyond, delivering the best possible value and service to our customers.

Responsibilities of a Quality Assurance Analyst (AU/PH) but are not limited to:

• Regularly monitor and evaluate customer interactions with our various teams via phone calls, emails and chats on Zendesk, Social Media, Lazada, Shopee & Amazon
• Analyse data and prepare weekly reports on quality assurance findings, identifying areas for improvement.
• Provide constructive feedback and coaching to improve customer experience and team performance/adherence to quality standards
• Collaborate with the CS team leaders to identify opportunities for process improvements and training needs through weekly calibration sessions
• Assist in any additional ad-hoc duties

•  Minimum 1 – 2 years of experience in Customer Service with experience in delivering training and performing quality assurance
• Proficiency in using Zendesk or equivalent CRM, quality assurance tools, and Microsoft Office Suite (Excel, Word & PowerPoint).
• Attentive to details
• Ability to pick up new skills promptly and proactively
• Excellent communication and interpersonal skills with the ability to liaise with stakeholders across various teams.
• Strong understanding of business needs with a customer-first mindset
• Independent and enjoy working in a fast-paced environment

• At least 2-3 years’ experience in business intelligence, consultancy, or data research
• At least 2-3 years’ experience in an editorial or analytical role
• Proven experience in analysing complex company financial data and company due diligence, and making consistent assessments of a company’s financial standing

This position presents an exciting opportunity for an energetic, results-driven, and personable individual with a strong analytical and data experience.

Job Description

• Produce an agreed number of credit reports per month against volume and timeliness KPI and support the Credit Risk Team Lead – APAC to ensure the regional and global targets are met
• Actively research and analyse companies, shipping, and financial markets as well as other relevant data and information to make confident and concise credit risk judgements while displaying knowledge and integrity
• Support the Credit Team Lead in training and onboarding Credit Report Analysts, mentoring and coaching junior colleagues, and contribute to training materials and process improvements
• Grow and maintain a network of contacts via phone and email by engaging in proactive information exchange, acting as a brand ambassador of Lloyd’s List Intelligence
• Ensure that any critical and non-critical errors in output are flagged and escalated accordingly
• Support the Credit Risk Management Team by being a regional go-to person for company analysis SME and therefore attend client calls when required alongside sales and/or product management, and when required support our account managers on networking events and relevant conferences
• Stay abreast of market news and new Seasearcher product developments and functionality covered in Go to Markets and continually develop your understanding of the maritime industry to enable high quality writing on the profile of the company
• Foster collaboration and share information with other in-house data teams that research company ownership structures, to optimise the quality of data

• At least 2-3 years’ experience in business intelligence, consultancy, or data research
• At least 2-3 years’ experience in an editorial or analytical role
• Proven experience in analysing complex company financial data and company due diligence, and making consistent assessments of a company’s financial standing
• Proficiency in written and spoken English
• A customer-first approach and strong time management skills and ability to produce high quality content within set deadlines
• Ability to compile training methodology and feedback documents to drive output enhancements is a pre-requisite
• Advanced OSINT research skills is a requirement
• Strong stakeholder management is required in this role, across all areas of the business
• A flexible, can-do attitude with the ability to manage several ongoing tasks at any one time

• Perm
• Attractive Leave Benefits
• Work from anywhere policy
• Medical & Insurance Coverage

INVESTMENT ANALYST

Auric Pacific Group

Auric is a Singapore-based private investment firm with a portfolio of well-established companies. Auric Group’s competitive advantage comes from its active management and operational focus, providing deep sectoral knowledge and strategic insights to support its portfolio companies. We believe this allows us to better identify winners that will drive superior returns for our investors. We employ a bottom-up approach to evaluating companies, analysing their business fundamentals in the context of their industries and the secular trends to which they are exposed.

Responsibility

- Investment evaluation and execution of investment opportunities, including:

· Building of financial models;

· Oversight of transaction due diligence (including planning due diligence workstreams and management of transaction advisors);

· Preparation of investment memorandums for transaction approval;

· Deal structuring and other transaction-related matters

- Development and execution of value creation plan for portfolio companies, including:

· Formation of growth strategies, post-acquisition integration

· Analysis and quantification of growth and operational improvement initiatives

· Collaborate with management teams to design and execute on value creation plans

- Other corporate development activities, including research on potential business development and investment opportunities (including M&A)

Requirements

The ideal candidate for this position should possess the following:

- 1-2 years of work experience

- Technically sound in accounting/finance with strong analytical and problem-solving skills

- Strong project management capabilities and able to handle multiple projects simultaneously

- Prior training and experience in corporate finance, financial/commercial due diligence, M&A, public/private investments and/or strategy preferred

- Excellent communication and presentation skills

- Able to work collaboratively and independently

Students who graduated in December 2023 or graduating in May 2024 are also welcome to apply.

Application

Please send your applications to [email protected].

Job Description

1. Read through the functional design documents and understand the functionality of the existing applications.

2. Working in a team and involved in the preparation of test packages/test data and perform testing.

3. Troubleshooting if any data issues and/or work with the developer in resolving the system issues identified as part of the testing

4. Prepare the test data as per the test package and conduct the User acceptance test together with the end-users design/test/implementation of SAP HR system,especially submodule SAP HR Payroll.

Top 3 Must have skills :

1. At least 1 to 3 years of hands-on experience in SAP technology as a functional consultant or tester

2. Experience in the preparation of test packages, perform functional testing, conduct user acceptance test etc.

3. Working experience on the SAP Projects and SAP HR Payroll experienced.

Good to have skills (Optional)

1. Deep knowledge or understanding of SAP HCM modules

2. SAP HCM payroll knowledge/experience

3. Involvement in the SAP upgrade projects

4. Experience in conduction UAT sessions with the end users.

Only for Singaporean

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Health & Co-Development Business Unit is looking for an Information Technology Business Analyst

Internal Code: HC024

What will you do?

The Information Technology Business Analyst shall be involved in strategizing and implementation of the project and initiatives involving the requirement study, procurement, testing, management, implementation, and maintenance support of applications.

Requirements

What are we looking for?

• Minimum of 3 years of IT Application BA experience
• Practical experience with Agile Methodologies, tools and delivery
• Good understanding of Cloud Technology and have attended the related fundamental Cloud Technology trainings
• Experience in Vendor and Contract Management, Change Management/Service Request Management, Problem/Incident Management will be an added advantage
• Experience in supporting Government Projects will be an added advantage
• Experience in supporting/implementing projects with databases ie Oracle, mysql, MSSQL and/or Postgres Database, middleware ie IIS, weblogic, JBoss and Tomcat as well as exposure in automated software testing will be an added advantage
• Strong analytic, conceptualization and problem solving skillsets will be an added advantage
• Strong communication skills, both oral and written and able to pitch to engage stakeholder will be an added advantage
• Relevant healthcare domain knowledge will be an added advantage
• Experience in supporting applications operations will be an added advantage

Benefits

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Apply for this job

The Tax Analyst will support the day-to-day tax work of the family office. Reporting to the Senior Tax Analyst based in Singapore, the successful candidate will work as part of the tax team which has a global coverage to deliver professional tax services including direct and indirect tax compliance and tax advisory support in respect of business activities of the group. This is a great opportunity to work in a professional family office with opportunities for excellent and unparalleled on-the-job training.

Principal Accountabilities:

• Collaborate with internal stakeholders to collate data required to prepare the relevant direct and indirect tax returns.
• Assisting in the preparation of the relevant direct and indirect tax returns. This includes preparing analyses of nominal codes and working with the finance teams to understand the underlying transactions.
• Assisting with other tax compliance work across a wide range of taxes, including but not limited to FATCA/CRS, personal, corporate, employment taxes and withholding tax.
• Assist with preparation of transfer pricing filing and documentation.
• Assisting in the preparation of tax estimates and arranging for payments to be made to the relevant tax authorities.
• Assisting in the review of tax notices and attending to queries from the relevant tax authorities.
• Assisting with group tax reporting such as tax cashflow and the preparation of tax provisions.
• Supporting the tax team in respect of tax risk management including monitoring and implementing changes in tax regulations, and tracking of internal and external reporting timelines.
• Supporting the tax team and collaborating with internal stakeholders on ad-hoc queries, projects and other tax-related administration duties.
• Helping to maintain good relationships with third party advisers and with the relevant tax authorities.

Skills Knowledge & Experience:

• Up to 3 years of relevant tax experience with sound tax technical knowledge.
• Degree in accountancy.
• Excellent attention to detail and analytical skills.
• Able to juggle multiple deadlines simultaneously and deliver on time.
• Collaborate effectively with others.
• Flexible and able to adapt quickly to new and unfamiliar challenges.
• Unquestionable levels of integrity and confidentiality.
• Pro-active, with good organisational and prioritisation skills.
• Positive attitude and very keen to learn.

We are hiring for a large organization and are actively seeking a talented and dedicated individual to join our client as a Security Operations Center (SOC) Analyst. In this pivotal role, you will play a key part in fortifying our client's cybersecurity defenses and ensuring the protection of their digital assets. Your responsibilities will encompass real-time monitoring of security alerts, conducting thorough investigations into incidents, and collaborating seamlessly with cross-functional teams to implement proactive security measures. The ideal candidate will possess a strong understanding of cybersecurity principles, hands-on experience with security information and event management (SIEM) tools, and the ability to respond effectively in a fast-paced environment. If you are passionate about cybersecurity and are ready to contribute to the security posture of a prominent organization, we encourage you to apply and become an integral part of our client's dedicated team.

About NexGen Wafer Systems

NexGen Wafer Systems provideshigh-end processing equipment for fast-growing niche applications in the semiconductor industry. Our products are in the global supply chain of emerging technologies. We are committed to providingsuperior value-adding solutions to ensure long-term success for our customers and our business by delivering uncompromising quality and innovation.

Poised for growth with a footprint on three continents, we are executing our mission to become an internationally branded high-tech equipment provider.

Are you ready for the next step in your career and interested in taking a important role in our organization?

What will you be doing?

Reporting to the company’s Customer Support Manager, you will work as the Support Engineer (Wet Clean Equipment) in Company’s Group HQ in Singapore.

Job Responsibilities:

1. Provide technical support for the installation, operation and start-up of new wet clean equipment.
2. Troubleshoot, repair and upgrade equipment hardware and software.
3. Participate in the development, design, and improvement of new equipment.
4. Provide maintenance and service of new equipment.
5. Assist the customer equipment department in training operators and writing equipment maintenance manuals.
6. Parts repair and engineering; legacy tool upgrade and retrofit
7. Create installation and service report

Technical Requirements:

1. Basic understanding of semiconductor wafer fab equipment and its major modules/components.
2. Experience in semiconductor equipment assembly, maintenance, and troubleshooting. Past working experience in wafer fab is an added advantage.
3. Basic knowledge in mechanical design (AutoCad, SolidWorks, or related software), electronic control system design experience, or knowledge of equipment design programming in industrial PLC/PC.
4. Experience in control system application software development is an added advantage.

Qualifications:

1. Diploma or higher in mechanical, electrical, electronics, mechatronics, automation, or related majors.
2. More than 3 years of relevant working experience in equipment maintenance and service, with at least 1 year of experience in the semiconductor electronics industry equipment maintenance and service.
3. Willing to travel regionally and internationally for extended period of time.
4. Proficient in mechanical or electrical equipment-related theory and hands-on.
5. Strong ability to analyze and solve machine related issues, with strong hands-on ability, sense of responsibility, and good communication and teamwork skills.
6. Ability to independently complete equipment maintenance and service work.
7. Good communication skills in English
8. Proficient in Microsoft Office Word & Excel.

What is it in for you?
You will join an international and motivated team dedicated to developing the next generation of semiconductor equipment. We are a fast-growing company with lots of space for you to develop your career within a high-tech environment. We provide excellent employment and remunerationconditions.

We look forward to hearing from you!
If the above mix of technical-, business- and personal challenges excites you, we encourage you to send us your details and apply for the position now!

Job Description:

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Knowledge of ITIL processes and practices.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus
• Mon - Friday, 8:00 am to 5:00 pm

Job Types: Full-time, Contract

Contract length: 12 months

General Description

• Provide first-level technical support to end-users for desktop and laptop hardware, software, basic infrastructure, and network issues.

• Diagnose and resolve issues related to desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.

• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.

• Follow ITIL processes for incident, problem, and change management.

• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.

• Maintain accurate and up-to-date records of all desktop, infrastructure, and network-related activities.

• Ensure compliance with IT policies and procedures.

• Assist with the management of the asset inventory for desktops, laptops, and network devices.

• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.

• Any other task assigned by the reporting manager or team lead.

Work Experience

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Responsibilities:

-Provide maintenance and support for Customers' Enterprise IT Network Services

-Hands-on experience in any Windows/Linux Server configurations

-Perform troubleshooting and problem identification for any infra services

-Able to perform as the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests

-Participate in the design of information and operational support systems

-Provide documentation for deployments

-Must be able to learn and work independently

-Basic understanding in network implementation

-Basic scripting knowledge in Linux/Windows

-General understanding in security implementations

Requirements:

-Diploma / Bachelor’s degree in Engineering, Computer Science, Information Technology, Security or equivalent

-Required to have minimum 1 - 2 years of hands-on technical support experience in SI Environment

-Fast-paced environment

-Proven analytical and problem-solving abilities

-Highly self-motivated and directed, with keen attention to detail

-Experience working in a team-oriented, collaborative environment

-Good communication and writing skills

-Strong customer service orientation

-Able to work independently

-Fresh Graduate are welcome to apply

Finance Analyst Associate, DSO (6-Months Contract)

(Renewable Contract)

Location: North, Accessible from Yio Chu Kang MRT

Working Hours: 8:30am - 6 pm (5 days work week)

Job Description:

• Prepare and perform monthly financial analysis on Direct Sales Margins. Present and provide explanations on variances and ensure that irregularities are adjusted and addressed promptly before month-end close
• Execute policies, procedures and processes for inventory management and perform a key role in inventory counts
• Prepare and perform journal entries in SAP, prepare inventory management reports and schedules
• Review balance sheet schedules and highlight long outstanding balances and other irregularities to process owners for resolutions
• Assist Finance Manager to implement changes to financial accounting/governance processes for inventories, including automation
• Assist Finance Manager to review Systems Access Rights to ensure proper segregation of duties
• Assist Finance Manager with monthly and quarterly staff costs reporting to management

Requirements:

• Degree/Diploma in Accounting with at least 2 - 5 years of relevant working experience
• Hands-on experience with SAP system is preferred
• Proficient in MS-Excel

Interested candidates, please email your updated resume to Gareth Lim at: [email protected] to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

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EA License No: 05C3451

Responsibilities:

• Gather user requirements and to produce requirement documentation by working closely with the project stakeholders including developers, product owners and business users.
• To elicit the final scope of development by conducting proper business requirement analysis (dependencies, prioritization and gap analysis).
• To work with software engineers, project managers to provide conceptual solution design and delivery plans.
• Able to present “stories” to both technical and non-technical audiences.
• To facilitate UAT execution, working closely with business users and to follow-up with developers on bugs fixing progress.
• To be a product knowledge expert who can think in business's perspective.
• Conduct user training sessions in both English and Mandarin.

Requirements:

• Bachelor’s Degree in a major related to Data Analytics.
• Minimally 4 years of working experience and proven track record in Business Analysis, preferably in the gaming industry but not compulsory.
• Strong stakeholder management skills, able to resolve conflicts across different stakeholder groups.
• Excellent English (speaking and writing) and Moderate Chinese (speaking and writing) skills.
• Strong interpersonal, communication and presentation skills.
• Working experience in Scrum/Agile environments and able to work on multiple projects independently and proactively with minimum supervision.
• Able to elaborate user stories, backlogs creation, grooming, prioritization and produce acceptance test cases with QA.
• Basic knowledge of databases, able to draw ERD diagrams and perform basic data querying.

If you are shortlisted for the first round of screening, our Recruiter will contact you directly.

EA License No: 21C0571 | EA Reg No:21103634 (Johnny Wu)

About the company
A stable and prestigious MNC with strong global presence and offices in over 50 countries, are known for adopting technology to their solution, as well as, their diversity and great culture. Due to business needs, they are looking for a Regional Financial Analyst (individual contributor) to join their team in Singapore.

About the job
You will be responsible for the full financial planning and analysis responsibility to support the strategic direction for the regional business. As a key-go-to person, you will provide micro and macro analysis on the full P&L to the markets, business divisions, corporate, management and stakeholders. You will be involved in monthly reporting and operations, and planning and budgeting. You will also be involved in reviewing process improvement initiatives and projects using business intelligence tools.

Skills and experience required
A recognized degree with at least 6 years of regional FP&A experience (including, P&L forecast) in a MNC environment with prior intermediate experiences in business intelligence tools. You are structured, highly analytical, excellent interpersonal skills, strong finance business partnering to liaise with the different stakeholders and proficient in Excel (including, pivot-table).

Why is this a good role
This role offers a compelling combination of stability and global engagement. With a consistent and secure work environment, you'll have the opportunity to collaborate with diverse stakeholders spanning various geographic regions. Additionally, the company places a strong emphasis on fostering diversity, stability, and internal career mobility.

To apply online please use the 'apply' function, alternatively you may contact Stella Tan at 6510 1350 (EA: 94C3609 \R1984239). Consultant-in-charge: https://www.linkedin.com/in/sgtanstella/

- Experience and have knowledge on audio visual system.

- Provide technical support to audio visual system.

- Setup/troubleshoot audio visual system.

- Attend user queries/complaints on audio visual system.

- Carry out routine preventive maintenance of AV equipments.

- Able to work after office hour if needed.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

Responsible for the functional knowledge

• Liaise with business for clarification and understanding of requirements
• Manage workshops with business to challenge the needs or explain new solutions
• Analyze functional impacts considering technical constraints with technical lead’s help
• Explain and Work closely with the developers for the implementation of change/evolutions

Responsible for the functional testing of development

• Create tests and define tests strategy in coordination with project manager / Others Business Analysts
• Define the use cases to manage regarding the impact on business of new requirements
• Conduct continuous testing in development environment for development monitoring

Involvement and contribution to project management (Agile Methodology)

• Help project manager in Sprint planning based on capacity management & backlog management
• Help to monitor sprint progress by coordinating with developers on a daily basis using dashboard
• Help to manage KPIs to monitors project progress
• Proactive in managing the risks, alerting on the blockers and any possible delay in the project status
• Help in coordinates the delivery in production & non-production with the developers, technical architects and other business analysts

Involved in support of application for functional incident

• 3rd level support work on request escalated from level 2
• Reproduce, make first analysis and investigate verifying data on DB or GUI
• Analyze and/or solve functional problems in coordination with developers

Job Qualification

• At least 7 years of business analyst experience
• Experience on Agile projects (Preferably as a Scrum Master) is strongly preferred
• Hands on testing process (writing, executing and monitoring test)
• Database testing with query writing for data comparison
• Strong analytic skills
• Excellent communication skills
• Proactive and result oriented
• Sense of commitment
• Knowledge of all phases of IT system development and implementation life cycle
• Exposure on Agile and Waterfall project methodology
• Capable to effectively interact with Business team
• Capable to effectively interact with Technical team
• Team spirit - Like to explain and share knowledge
• Proactive with excellent verbal and written communication skills in English

Technical

• Technical experience or background to be comfortable with data models and SQL
• Experience with JIRA & JIRA XRAY
• Optional experience on API testing

Functional

• Financial/banking industry knowledge
• Specific knowledge in regulatory frameworks and requirements (Basel committee)

Nice to have: Agile scrum master or project management certification

Others Skills: Added advantage to have basic French language skills

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918 | Personnel Registration No. R2096241

· Supports team task to enable adequate resources to support laboratory infrastructure (E.g.: Equipment, Method, System) needs

· Participates in the management of laboratory equipment and IT systems in QC laboratory to ensure business continuity and system data maintenance, equipment maintenance/calibration is in a state of compliance

· Participates in method technology transfer and laboratory equipment technological refresh/introduction activities into QC Laboratory within project timeline

· Participates in QC laboratory long range planning to ensure laboratory infrastructure needs is secured and Data integrity plan is in place to support business and laboratory compliance

· Author method transfer/qualification and equipment qualification documentation (E.g.: Reports, Protocol, change control, related quality documents or procedures) are in cGMP compliance to corporate/site or regulatory requirements

· Supports and ensure timely escalation/handling of lab events or related quality actions. (E.g.: NCR, Lab Investigation, CAPA)

· Supports preparation and participate in internal/external audit, audit responses, to enable a successful audit outcome

· Participate in EHS, Business Compliance, cGMP and all other compliance-related matters, where applicable. Lead/supports CI initiatives to enable laboratory performance metrics

· Carry out any other task as assigned by Supervisor

Qualification

· University Degree in Science related discipline (E.g.: Chemistry, biology, pharmaceutical sciences, or equivalent experiences)

· Able to commence work within short notice

We regret that only shortlisted candidates will be contacted

Interested candidates please send your resume to [email protected]

Consultant: Tan Ming Hui, Magdelene (R21101623)

Recruit Express Pte Ltd (99C4599)

Responsibilities

• Elicit business requirements from external and internal stakeholders via policy and requirement discussion sessions

• Conduct user requirement scoping and analysis involving functional, integration, and non-functional requirements

• Work closely with technical solution teams to assess feasibility, propose solution options and recommendation to address business and operational needs

• Deliver functional design artifacts in requirement specifications or user stories, with workflow, prototypes, business logic flowchart and interface mapping as required

• Communicate clearly and concisely with technical design, development, test, and operations support teams on the requirements scope and functional design details to ensure that the final product accurately addresses business needs

• Provide requirement and functional design clarifications to delivery team members throughout the delivery process

• Plan and conduct internal UAT based on business workflow and user scenarios

• Plan and conduct training to end users, and internal support teams as required

• Support post-production deployment verification for product feature releases

• Product functional support to operations team in production ticket triaging, investigation, and resolution

Requirements

• Degree in Computer Science, Information Technology, Management of Information Systems, or related discipline

• Minimum 3 years IT system implementation experience with hands on experience in Software Development Life Cycle

• Good analytical skills, able to understand and articulate business problem statement and use cases concisely

• Highly responsible and able to work quickly and independently

• Ability to build good working relationship with peers and cross-functional teams

• Experience in Healthcare domain is an added advantage

Licence No: 12C6060

Our specialised and growing team is looking for a highly skilled Application Support Analyst to join us. The Application Support Analyst plays a critical role in maintaining the smooth functioning of our bespoke applications and in performing IT support duties. As an Application Support Analyst, your job duties will encompass performing root cause analysis of application issues, providing support for our hardware, sustaining user account management for network, email, and other applications, and developing corrective action plans following the industry standard ITIL framework, which includes incident, problem, and change management.

You will also be responsible for writing, maintaining, and managing a knowledge database of issues and their resolution or workarounds. Additionally, you will need to execute and deliver regularly scheduled application tasks and processes on time. Building strong and close working relationships with key business stakeholders and end-users is essential to the role. You will also be expected to assist with testing system upgrades, releases, and enhancements for production acceptance, identify opportunities for systems improvement and actively contribute to their implementation. As part of a virtual, distributed team, you will work on key projects to develop, enhance, and implement systems.

This position ensures seamless business operations across various organisational units, such as Trading, Operations, Invoicing, Credit, and Legal. The ideal candidate should have experience working in a dynamic environment and demonstrate a proactive approach to problem-solving, end-user training, and comprehensive documentation. By being part of our team, you will be the face of our applications, playing a vital role in upholding the operational excellence that empowers our diverse business functions.

MAIN RESPONSIBILITIES

• Be part of the front-line Application Support team resolving incidents and service request queries.
• Ensure all guides and training materials are available and kept up to date in accordance with the latest changes.
• Take ownership of incidents, service requests and problem tickets that are assigned to the Application Support Team in Service Desk Plus.
• Ensure incidents are acknowledged, updated, and resolved within the defined SLA.
• Escalate incidents where appropriate and liaise with the Head of Application Support to ensure prompt resolution.
• Innovate and work with the Head of Application Support to implement improvements, automation and self-service capabilities into existing processes and applications, reducing the number of tickets coming into service desk plus.
• Ensure Problem tickets are kept active, updated, and resolved in line with the Problem management process.
• Gain a comprehensive understanding of our trading application and be the subject matter expert.
• Provide daily assistance to users of the system across different departments and locations.
• Work with the Head of Application Support to monitor application usage, identify knowledge gaps, and report on areas for user education to optimise effectiveness.
• Provide a high level of support on operational issues.
• Provide training to new and existing users.
• Keep up to date with key enhancements and developments and communicate this to end users.
• Support User Acceptance Testing for new releases.
• Assist in ad hoc business needs.
• Provide direct support on IT support issues, and keep users informed of issues or concerns.
• Troubleshoot and resolve certain levels of IT support issues such as printers, Citrix Desktop and Teams.
• Create and maintain user accounts via Active Directory.
• Support the installation, configuration, and maintenance of software and hardware components of computer and network systems.
• Releasing email from Mimecast.

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Experience with using and documenting bespoke applications and the ability to become a subject matter expert for the application within a short period of time.
• Experience in providing training to stakeholders and end users.
• Analysing and determining the root cause of recurring issues.
• Active Directory knowledge a plus
• Logical thinking ability, proactive attitude, and the capacity to work both independently and as part of a team.
• Experience with using ITSM tools such as Service Desk Plus, Service Now (SNOW) or Zendesk.
• Strong work ethic and personal accountability.
• Some SQL knowledge.
• A proactive and adaptable individual who is willing to take on additional responsibilities to cover for the Application Support team during peak periods such as annual leave or illness.
• Excellent communication skills, capable of conveying information at both technical and non-technical levels.
• Capability to thrive in a fast-paced work environment, coupled with the experience of working in an entrepreneurial trading environment.
• Experience with desktop operating systems, including Windows 7, Windows 11, and Mac OS.
• Ability to troubleshoot and resolve data-related issues.
• Excellent orientation towards customer and internal stakeholders, with the ability to effectively listen and respond to user queries.
• Flexibility and self-motivation, with the ability to prioritise tasks effectively under time constraints, handle pressure, and meet deadlines.
• Hard-working, goal-oriented and with a high level of energy and enthusiasm, able to
• operate efficiently, effectively, and professionally within a fast paced, dynamic and results driven business environment.
• Excellent verbal and written communication skills, able to present information in a
• concise, logical manner, and with a level of authority.
• Exceptional time management and organisational skills with the ability to prioritise
• work effectively within time constraints, work under pressure and meet deadlines.
• A flexible and adaptable attitude, with the ability to multi-task and respond quickly
• to changing priorities.

QUALIFICATIONS / ACCREDITATIONS

• A relevant degree in Information Systems, computing studies, IT, or other related fields.
• Experience of supporting business critical applications and customer facing web applications.
• Ideally, experience working with operating systems: Microsoft Office, ERP systems, databases skills (SQL) and using cloud-based applications.
• ITIL Foundation Certificate, ideal.
• Knowledge of oil & gas or energy industry (desirable).