We are seeking a Partner Support Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role will sit within the Partner Support Strategy team, which oversees the optimization of support processes, tooling, and enablement for strategic partners across social media platforms.

This will be an operationally intensive role working with various internal processes and systems to drive efficiency across the organization. Being an organized, detail-oriented mindset self-starter, you will serve as a key point of contact between key internal and external stakeholders.

Responsibilities

• Assist partners and partner managers with troubleshooting. Triage operational requests to the appropriate teams.
• Develop a deep understanding of the business and connect the dots between teams to identify areas for efficiency and collaboration.
• Partner with cross-functional team members to drive operational improvements with a good understanding of internal policies and risks. .
• Serve as the primary POC for the partner onboarding and offboarding process including data collection, evaluation, and input.
• Utilize various internal tools to help onboard and provide ongoing partner support. Own resolving partner issues by using all available tools and resources.
• Provide an amazing support experience to our creators or partners across the platform.
• Maintain internal databases to ensure timely and accurate data entry.
• Provide educational training to partner managers on partner support and escalation processes.
• Contribute with insights based on day to day work and by executing tasks to support initiatives.

Minimum Qualifications

• Ability to communicate fluently in Japanese
• 3+ years of experience
• BA or BS Degree in a related field
• Avid Social Media user with knowledge of both products as a user and creator or publisher

Preferred Qualifications

• Experience in relevant industries such as Entertainment, Sports, Media, or Gaming Video.
• Experience working in partner or customer support operations at a technology company.

We are a management consultancy focused on contracting and payroll services, seeking IT Application Support professionals (both Junior and Senior levels) to provide expert support for client applications and systems. This role is crucial for monitoring system performance, supporting deployments, managing vendors, and ensuring compliance with regulatory standards. A key aspect of this role includes working in a 24/7 rotational shift to guarantee continuous, high-quality support.

Key Responsibilities:

1. System Health and Performance Monitoring: Regularly monitor and optimize application and system performance, proactively identifying and addressing issues.
2. Support for Applications and Systems Deployment: Assist with application and system deployments, ensuring seamless integration and compliance with client requirements.
3. Testing Facilitation: Facilitate user acceptance testing (UAT) and performance testing, collaborating with teams to meet functional and performance standards.
4. System Enhancements and Vendor Management: Handle system enhancement requests and manage vendor relationships, ensuring quality and timely support.
5. Incident Troubleshooting: Provide responsive support during incidents, diagnosing and resolving application issues effectively.
6. Regulatory Compliance and Process Adherence: Ensure that all systems and processes meet applicable regulatory requirements and internal standards.

Additional Information:

• This role includes a 24/7 rotational shift to maintain consistent support. Details of the shift schedule will be discussed during the initial call.

• Deliver a 1st class Production Support service to stakeholders
• Responsible for availability, incident, problem and capacity management for the applications in scope
• Response and resolve incidents, problem and user queries through proper analysis
• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
• Drive technical remediation in line with agreed non-functional requirements
• Evidence continual service improvement of processes and tasks (via automation)
• Ensures essential process / procedures are followed and contribute to defining standards.
• Coach and be receptive to coaching to uplift the team’s and your individual knowledge
• Communicate complex technical issues to business users in a language they understand
• Contribute in effective knowledge management best practices within team and organization
• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key skills required:

• 3+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
• Strong working experience in Microsoft Dynamics CRM application production support
• Strong understanding of Microsoft Dynamics CRM application architecture
• Excellent troubleshooting skills in Control-m batch issues, SSIS packages
• Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)
• Hands-On experience in writing / debugging scripts, code, and database queries
• Solid understanding and execution of DR & BCP
• Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

We are a full-service law firm with a reputation for tackling complex and impactful cases across various jurisdictions.

As our firm continues to grow, we are looking for a dynamic and skilled IT Support Analyst who is ready to take on the challenges of a fast-paced, high-stakes environment. In this role, you’ll be integral to the success of our legal team, ensuring they have the technology and support needed to deliver outstanding results.

The ideal candidate is adaptable, proactive, and a natural problem-solver with excellent analytical skills. You should be an inspiring communicator who can connect with colleagues at all levels with calm, confidence, and efficiency. Prior experience in a professional services setting—ideally within a law firm—will set you up for success in this exciting opportunity to make a real impact.

Duties & Responsibilities:

· Provide technical assistance and support, including after-hours support (as may be necessary).

· Diagnose and troubleshoot hardware and software issues.

· Liaise with external service providers, including internet service providers, as necessary.

· Manage and administer to the firm’s IT inventory and infrastructure, including laptops, phones, printers, web conference devices, projectors, in-house servers.

· Develop, implement and manage the firm’s cybersecurity risk systems, including responding to cybersecurity incidents.

· Develop, implement and manage the firm’s intranet.

· Participate in IT projects, implementation and roll outs as required, and report on progress and status.

· Spearhead new IT initiatives.

This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.

Competencies:

· Minimum 2-3 years’ experience in a law firm or similar/professional environment handling confidential data and information.

· Proficient and detailed technical knowledge of Windows 10/11, Teams, Exchange, Intune and Microsoft Office 365 suite.

· Experience with legal industry applications and document management systems – Netdocs, iManage, CoreMatter, Aderant, and Intapp. Experience with legal AI tools is advantageous.

· Configuration and diagnostics of internet and intranet servers.

· Configuration and diagnostics of laptop, mobile devices, printers – familiarity with Lenovo and Apple ecosystem is advantageous.

· Knowledge in implementing video conferencing systems.

· Experience with working in a law firm environment is an advantage but not a requirement.

Personal qualities

· Service-oriented and collaborative approach. Able to work with a wide variety of users both technical and non-technical

· Possesses an analytical mind and good problem-solving skills

· Excellent organisational skills and multitasking skills, with the ability to prioritize tasks effectively.

· Strong interpersonal skills; good communication skills and contributes to a good work environment.

· Have the ability to work and focus on tasks independently.

Experience: 3-9 Years

Role: Production Support Analyst

Key Domain/ Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document

Key Responsibilities:

· Deliver a 1st class Production Support service to Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA.

Key Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

Strong understanding of ITIL methodology

Job Description:

Core Skills:

• OS: Unix/Linux platform/Window
• DB: MS SQL and Oracle, Postgre database
• App server: WebLogic/WebSphere
• Middleware: MQ, Kafka, CD/SSH, JBOSS
• Programming Language: Java, C++, shell script, PL/SQL

Requirements:

• Up to 9 years of IT experience & 5+ Years on Channels and Payment applications in banking/financial services industry. Knowledge on G3 and SWIFTalliance is preferred.
• Possess good knowledge on 3 tiers-architecture application to:
• Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.
• Support day-to-day IT operations – production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact analysis and suggest workaround solution for service recovery.
• Be able to specify the monitoring requirement and observing system abnormality ahead of time to prevent issues from happening.
• Be able to conduct application capacity planning and perform performance tuning.
• Be able to participate/conduct regular DR simulation/live DR exercise.
• Good interpersonal skills and capable to communicate with different work groups within internal IT, BU/Operations and external vendors.

Responsbiliities:

• Manage the approval processing for rebates and rewards program.
• Managed and review supporting document, ensure the right documents are supported and align as per SOP requirement.
• Review eligible criteria, benefit thresholds, and recalculate parameters.
• Ability to flag up unusual transaction for discussion.
• Order to cash processes.
• Ensure customer payments are applied accurately.
• Ensure transactions are processed timely.
• Other duties as assigned.

Requirement:

• Degree in Business Administration, Finance or Accounting
• Proficient in Excel and analytic tools
• Strong analytical, problem-solving skills and excellent interpersonal skills
• Demonstrates integrity, flexibility, and strong work ethic.
• Must be detail oriented and manage workload to specific deadlines.
• Good communication and interpersonal skills
• Remain flexible and adaptive to changing business requirements and processes.

Additional:

• Beach Road Area

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411

This is an exciting opportunity to work with our clients for a dynamic and growing business within JPMorgan Payments!

As an Analyst with the Solution Center team, you are a trusted member of the team and deeply connected to deliver the growth and success for our business. In this role, you will serve as the primary point of contact and escalation point for your team and your stakeholders including Sales/Client Service Account Managers. The Client Solution Center team based out of multiple locations in APAC including India, Singapore, China, Japan and Hong Kong and the role will be responsible for overseeing day to day enquiry handling for our Corporate and Financial Institutions clients holding a relationship with JPMorgan Hong Kong.

Job Responsibilities

• Manage enquiries received for Corporate and FI customers with the highest service levels and optimal turnaround time

• Adhere to the department policies and procedures and drive the same value within your team

• Engage professionally in person, emails and on the phone to assist with every client need or issue

• Work independently and in a team environment to maximize productivity in a most efficient manner

• Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement

• Help align your and your team’s performance to the broader organizational goals

• Participate in team projects and governance activities

Required Qualifications, Capabilities, and Skills

• Minimum of 3 years of relevant experience in customer service, operations, treasury, sales or portfolio management

• Advanced/Specialist/Management/Graduate Diploma or equivalent

• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines

• Excellent communications skills; able to effectively communicate clearly and concisely in Cantonese and Mandarin to support our clients based in Hong Kong

• Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners

• Willing to learn different functions and processes and contribute to the team as a responsible and proactive member

Preferred Qualifications, Capabilities, and Skills :

• Work experience primarily in banking or the financial service industry

• Ability to use data to create metrics and reporting

• Proficient in Microsoft Office (Excel, PowerPoint, Word)

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=c2066f55b57fee6b3f5af047228f9e04

Position

Embark on a transformative career journey as a Production Support Expert in our Capital Market Department! Join a forward-thinking team committed to revolutionizing financial technology.

As a Support specialist, you will be immersed in real life production systems, that shape and devise the future of capital markets IT. Unleash your creativity, collaborate with industry leaders, and drive innovation that sets new standards. This is your chance to be a catalyst for change and make your mark in the dynamic world of capital markets. You will have the support and guidance of identified subject matter experts, dedicated communities, as well as established leaders.

You will be working on Treasury/ALM applications and taking care of day-to-day BAU operations (L1/L2) of multiple apps. You will be closely associated with business and be a contact point to provide functional and technical support on Kondor+ platform as well as other in-house developed systems serving TSY and ALM operations. You will also liaise with business analysis and development teams to plan and manage priorities, highlight blockers and critical issues.

You will also be instrumental in optimizing the current procedures, ensure system resiliency with strong focus on continuous improvement. Provide support and mentor junior staff. Align yourself with bank’s initiatives and strategies.

Main responsibilities

• Provide functional and technical expertise on KONDOR+ and other in-house bank applications.
• Requests management (users and others IT teams)
• Operations management
• Application monitoring
• Incident Management
• Problem Management
• Contribute to continuous improvement initiatives.
• Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.
• Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Qualifications and Profile

Key Skills

• Candidates should have (5-7) years of experience in Production Support of financial systems.
• Master degree or Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Strong knowledge on KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• Candidates should have ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge in Capital Market FO/BO environment is an advantage
• Strong knowledge in Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.
• Knowledge of monitoring solution like ITRS Geneos is an advantage
• Good knowledge of Microsoft Office
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Ability to work well under pressure
• Autonomous, self-motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Other Professional Skills and Mindset

• Strong passion for production support and resiliency.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt in a dynamic software development environment.
• Excellent problem-solving and analytical skills.
• Effective communication skills and ability to work collaboratively in a team.
• Excellent Aptitude, Curious to learn and inquisitiveness.
• Eagerness to learn and adapt to new technologies.
• Passion for sharing expertise and grow team members’ skills.

Education Requirements

• Intermediate level (minimum 4 to 7 years)
• Master’s degree in relevant specialties

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Responsibilities:

• Provide L2 support and troubleshooting for production incidents and critical system interface through Payment System
• Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region
• Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.
• Support the IT Planner in meeting project objectives and perform production transition for new system launch and system change request.
• Propose improvements for systems based on identified process gaps.
• Identify and propose suitable processes for automation and implementation.
• Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment.
• Participate in system restoration for Disaster Recovery exercises.

Requirements:

• Diploma or Bachelor’s Degree in Computer Science or Information Technology.
• 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution.
• Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users.
• Functional knowledge of Payment systems such as GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, customer eAdvices.
• Technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, Oracle) and handling application services under Windows and LINUX services.
• Possess hands-on experiences in supporting Payment systems.
• Possess good understanding and competency in scripting (such as DOS, Shell Scripting)
• Excellent communication, interpersonal and presentation skills.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24911

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Responsibilities:

· Deliver a 1st class Production Support service to Bank’s Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and

department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support.

· Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Key Domain/ Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

· Should have 4+ years’ experience in application support activity.

· ITIL certification.

· Good understanding of Capital Markets Domain and market activities.

· Relevant experience on Asset Control software

· Exposure to the Capital Markets with proficiency in financial instruments (Bonds, Rates, Equity, etc..), trading lifecycle and specifically market data.

· Relevant experience with working with external source like Bloomberg, reuters

· Expertise in static market data with knowledge of data types, sources, and uses within financial systems, including reference data, price data.

· Proven experience in technical proficiency with strong skills in SQL,

· High level of proficiency in unix/linux scripting.

· Should be able to do

o SLA & KPI management, client communication & interaction

o Predictive analysis, consulting, escalation management

o Risk analysis and project execution

o Appetite for continuous improvement and automation.

o Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M.

o Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)

o Excellent communication and interpersonal skills.

o Strong analytical and troubleshooting skills.

Responsibilities:

• To perform production application support task for payments system (overseas and domestic remittance & cheque payment, local interbank fund transfer-GIRO, FAST, MEPS+) for APAC region.
• Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region
• Provide L2 support and troubleshooting for production incidents and critical system interface through Payment System
• Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.
• Support the IT Planner in meeting project objectives and perform production transition for new system launch and system change request.
• Propose improvements for systems based on identified process gaps.
• Standardize processes through developing implementation, integration, and documentation in accordance to set standards.
• Identify and propose suitable processes for automation and implementation.
• Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment.
• Highlight and escalates risk issues to relevant parties in a timely manner; Participate in system restoration for Disaster Recovery exercises.
• Coordinate regular meetings for issues resolution with developers/vendors; Perform other duties as and when assigned.

Requirements

• Diploma or bachelor’s degree in Computer Science or Information Technology.
• Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution.
• Possess hands-on experiences in supporting Payment systems.
• Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users.
• Has functional knowledge of Payment systems such as GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, customer eAdvices.
• Has technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, Oracle) and handling application services under Windows and LINUX services.
• Possess good understanding and competency in scripting (such as DOS, Shell Scripting)

Additional info:

• Company industry: IT Solution under Japanese Bank
• Location: Expo

To find out more about this opportunity, please contact Ai Linh at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232

Job Summary

Our client is looking for an Application Specialist who has strong domain knowledge in eFX to enhance and support the trading applications

Mandatory Skill-set

• Degree in Information Technology, Computer Engineering, Computer Science or Information System;
• Sound knowledge of Financial Markets products;
• At least 3-5 years of experience in FX trading systems;
• At least 3-5 years of experience in providing L2 / L3 support;
• Experience in trading analytics application will be an added advantage;
• Possess experience in UNIX Shell / Perl Scripting, RDMS, and SQL;
• Good analytical and problem solving skills;
• Effective communicator, with the ability to communicate with business users;
• Independent, proactive and demonstrate 'can-do' mentality;
• Ability to work under pressure and deliver excellent results;
• Ability to manage time and tasks efficiently.

Desired Skill-set

• ITIL Certified;
• Knowledge / experience with KDB+ time series database and analytics.

Responsibilities

• Responsible for providing L2 / L3 support for eFX and related trading applications;
• Fix bugs, troubleshoot and analyze on the root cause analysis;
• Collaborate closely with other internal technical / business teams to implement permanent solution;
• Follow escalation procedures during outages;
• Write SQL scripts and suggest automation to improve efficiency / effectiveness of support team;
• Adhere to change management requirements for application and system implementations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Job Description:

POSITION OVERVIEW : Application Management Specialist

POSITION GENERAL DUTIES AND TASKS :

Job Description:

The Techno-Functional Support Specialist will be a member of the IT BAU team, specifically focused on Oracle Fusion Cloud applications. Their primary responsibility is to ensure the availability of these systems and provide support for applications such as cloud Procurement, General ledger, Accounts payable, iExpense, Accounts receivable, and Fixed assets.

As the expert analyst within the IT team, the Support Specialist will collaborate with various teams including tech infrastructure, application services, solutioning, project teams, and business users of the bank. They will actively follow up on reported issues from users and perform impact analysis for projects and enhancements that may affect the Oracle Fusion Cloud application.

Roles/Responsibilities

This position is responsible for the successful application support of Oracle Fusion Cloud Application implementation, Roll-out and system support from the technical side.

Support and manage all OIC integrations, VBCS, PCS & App Composer deployed across HCM and Finance modules.

Support and manage all existing Custom solutions/processes built on PaaS.

Have well versed in WSDL, REST & soap APIs across all Fusion modules.

The Individual will have to work on BI Reports, OTBI reports, Dashboards and write data exactions queries using SQL.

Knowledge in Application Tools like FBDI, ADFDI, HDL & HSDL

The scope includes both technology and business transformation across the domains of Financial Management

The position involves day-to-day collaboration with the core Team members and working closely with each of the functional Business Owners/functional support managers

Review Oracle fusion quarterly technical updates, understand, map to the business needs, test/validate cross functional and deployment them upon business confirmation,

Should work with Oracle support team for application bugs/enhancements

Adhere and support existing ITIL service management processes, such as change management, incident management and problem management.

Embrace and adhere to support service level agreements agreed with the end user community

Provide subject matter expertise and leading-edge thinking on trends, methodologies, tools, and techniques that will be useful to Oracle Fusion Cloud program activities

Prerequisites:

8+ years of IT experience application support of Oracle Fusion Cloud Application

Expertise on OIC integrations and VBCS deployed across Finance and Core HR modules, BI/OTBI Reports, Dashboards. Webservices & thorough understanding of REST/SOAP/WSDL

Experience with business requirements, technical analysis and design, coding, testing, and implementation of customization

Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment.

Good knowledge in Unix/Linux, Oracle PL/SQL, DevOps and able to understand and communicate in the technical discussion with vendors

Good communication skills to lead and coordinate discussions with all stakeholders.

Incident, problem, and service outage management experience.

IT Admin & Technical Risk Support Analyst - 12-month renewable contract

About Us:

We are committed to ensuring the safety, reliability, and efficiency of our technology systems. We are seeking a dedicated IT Admin & Technical Risk Support Specialist to join our team and provide essential administrative support to the IT and Risk Management functions. This is a unique opportunity to work in a fast-paced, dynamic environment and contribute to the management and mitigation of IT-related risks.

Job Overview:

As the IT Admin & Technical Risk Support Specialist, you will play a critical role in supporting the IT infrastructure and assisting the Technical Risk Manager in mitigating technology risks. You will be responsible for administrative IT tasks, data entry, and creating clear, engaging reports and presentations. This role requires a blend of technical knowledge, attention to detail, and strong communication skills.

Key Responsibilities:

• IT Administration Support:Manage and maintain IT systems, networks, and infrastructure to ensure optimal performance and security.
  Assist with user access management, software updates, and troubleshooting.
  Provide support for IT-related inquiries and issues from internal teams.
  
• Technical Risk Support: Assist the Technical Risk Manager with tracking and managing tech risk assessments, incidents, and mitigation strategies.
  Perform data entry related to risk management, including maintaining risk registers and monitoring risk status.
  Conduct research to identify potential IT risks and vulnerabilities within the organization’s systems.
  
• Reporting and Presentation Support:Create and design clear, visually appealing PowerPoint presentations and reports for technical risk reviews and executive meetings.
  Support the development of risk communication materials to ensure alignment across departments.
  Collaborate with the risk and IT teams to summarize data and provide actionable insights through reports.
  

Required Qualifications:

• Strong background in IT administration, including basic networking, systems management, and security protocols.
• Familiarity with technical risk management principles or willingness to learn.
• Proficiency in Microsoft PowerPoint with the ability to create visually compelling presentations.
• Strong organizational skills with a keen attention to detail and the ability to manage multiple tasks.
• Good written and verbal communication skills to interact with technical and non-technical teams.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

• Previous experience working in risk management or IT governance.
• Knowledge of IT security frameworks and risk management best practices.
• Proficiency with other Microsoft Office tools (Excel, Word).
• Experience in creating and maintaining reports or dashboards.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A dynamic and collaborative work environment.

Responsibilities

• Provide technical expertise on analyzing and providing best solution on complex technical issues in timely and efficiently;

• Engage with various teams on resolution and maintain effective communication between stakeholders;

• Manage vendor performance through service level management;

• Enhance existing support process to maintain/improve service level and quality;

Skills/Requirement

• Up to 5 years of IT experience & 3+ Years on Channels and Payment applications in banking/financial services industry.

• Knowledge on G3 and SWIFTalliance is preferred.

• Possess good knowledge on 3 tiers-architecture application to:

Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.

• Support day-to-day IT operations – production issue resolution.

• Analyse issue raised by users or reported by monitoring system.

• Perform impact analysis and suggest workaround solution for service recovery.

• Provide 7 x 24 operational support for all production practices including weekends and holidays for Trade Finance processing applications
• Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.

• Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.

• Possesses good domain knowledge of Trade Finance systems.

• Leads technical team in support of 3 -5 operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups.

• Leads formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 – 3 client impacting incidents.

• Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics-based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.

• Participate in knowledge transfer to ensure better grasp of the product and domain.

• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job Description:

The Techno-Functional Support Specialist will be a member of the IT BAU team, specifically focused on Oracle Fusion Cloud applications. Their primary responsibility is to ensure the availability of these systems and provide support for applications such as cloud Procurement, General ledger, Accounts payable, iExpense, Accounts receivable, and Fixed assets.

As the expert analyst within the IT team, the Support Specialist will collaborate with various teams including tech infrastructure, application services, solutioning, project teams, and business users of the bank. They will actively follow up on reported issues from users and perform impact analysis for projects and enhancements that may affect the Oracle Fusion Cloud application.

Roles/Responsibilities

• This position is responsible for the successful application support of Oracle Fusion Cloud Application implementation, Roll-out and system support from the technical side.
• Support and manage all OIC integrations, VBCS, PCS & App Composer deployed across HCM and Finance modules.
• Support and manage all existing Custom solutions/processes built on PaaS.
• Have well versed in WSDL, REST & soap APIs across all Fusion modules.
• The Individual will have to work on BI Reports, OTBI reports, Dashboards and write data exactions queries using SQL.
• Knowledge in Application Tools like FBDI, ADFDI, HDL & HSDL
• The scope includes both technology and business transformation across the domains of Financial Management
• The position involves day-to-day collaboration with the core Team members and working closely with each of the functional Business Owners/functional support managers
• Review Oracle fusion quarterly technical updates, understand, map to the business needs, test/validate cross functional and deployment them upon business confirmation,
• Should work with Oracle support team for application bugs/enhancements
• Adhere and support existing ITIL service management processes, such as change management, incident management and problem management.
• Embrace and adhere to support service level agreements agreed with the end user community
• Provide subject matter expertise and leading-edge thinking on trends, methodologies, tools, and techniques that will be useful to Oracle Fusion Cloud program activities

Prerequisites:

• 4+ years of IT experience application support of Oracle Fusion Cloud Application
• Expertise on OIC integrations and VBCS deployed across Finance and Core HR modules, BI/OTBI Reports, Dashboards
• Webservices & thorough understanding of REST/SOAP/WSDL
• Experience with business requirements, technical analysis and design, coding, testing, and implementation of customization
• Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment.
• Good knowledge in Unix/Linux, Oracle PL/SQL, DevOps and able to understand and communicate in the technical discussion with vendors
• Good communication skills to lead and coordinate discussions with all stakeholders.
• Incident, problem, and service outage management experience

The Senior GCC Analyst provides front-line support to customers of CME Group for traded cash FX markets and provides relevant investigation and analysis for any major outages to management and other business stakeholders. In this role, the Senior GCC Analyst works regularly in a customer facing capacity to deliver informational assistance via telephone and electronic means. The analyst will need to be able understand the FX cash aspect of support and business to facilitate troubleshooting for any critical trading and connectivity issue on our platform.

For this role the analyst will have a passion for solving problems and delivering excellent customer service. The candidate will deliver advanced market and technical assistance for front-end trading platforms, market data and match engine functionality.

Successful candidates will possess a majority of the below qualification, experiences and be comfortable with the responsibilities.

Responsibilities will include and not be limited to the following:

• Develop ad-hoc queries and perform complex data analysis to create data driven solutions to support or change policy, process procedures and technologies
• Field customer enquiries related to market events, connectivity, business technologies and products
• Decides appropriate course of action when speaking with a customer, such as which actions would accurately solve their technical problem. Decides when problems need to be escalated to a higher-level resource.
• Evaluate and monitor market activity and order flow for efficiency and anomalous behavior
• Perform investigations for both internal and external clients - be able to articulate challenging and complex problems and solutions to a broad range of audiences

Qualifications:

• Bachelor's or Master's in information systems, computer science a related field from a recognized university
• Minimum 3 to 5 years’ experience in single bank or multi-banks eTrading platforms. Previous experience with vendors is welcome
• Experience with leading industry charting/news platforms and front ends, such as Bloomberg, Trading Technologies and Eikon Refinitiv
• Good understanding in foreign exchange modules with emphasis on Spot FX and NDFs (Outright and Swaps is a bonus)
• Good grasp of full trade life cycle from execution to front and back office (STP/Murex/MT300) processing
• Exposure to Kibana/Monitoring dashboards
• Analyst will support Japanese customers. High proficiency in the Japanese language is preferred.

Experience:

• Previous experience within trading, technical support, and market analysis
• FIX protocol/API connectivity expertise and basic Linux commands knowledge alongside experience with trading GUI features to help with troubleshooting
• Ability to read and understand user logs
• Experience with Linux/Unix commands.
• Ability to perform order analysis to identify latency/rejections/slippage/mismatch
• The candidate must be able to demonstrate strong written and verbal communication and problem-solving skills
• Prior customer support experience via telephone and electronic means
• Advanced understanding of electronic trading

Highlights:

• Permanent job opportunity
• 5 days work week
• Great remuneration and benefits
• Fast & fun pace environment
• Experience in FIX Protocol is preferred.

Responsibilities:

• Respond promptly to support requests and enquiries from clients.
• Work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.
• Problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets.
• Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.
• Support customers and resolve issues related to order entry, risk management, and exchange connectivity.
• Conduct in depth analysis of complex order and trade histories.
• Work directly with new customers to coordinate the deployment and configuration of the company’s trading applications.
• Manage distribution and installation of software enhancements and upgrades.
• Work directly with various exchanges and our software engineers to test and conform new software releases including UAT testing.
• Work with our infrastructure team to test and complete various server and network upgrade projects.
• Liaise with Stellar’s overseas offices to provide seamless 24-hour customer support.

Requirements:

• Have a Computer Science, Engineering, or related technical degree.
• Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.
• You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.
• Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.
• Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.
• You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.
• You may have previous experience supporting applications that connect to any of the major global derivatives exchanges such as CME, EUREX, ICE, ASX, SGX or OSE and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.
• Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.
• Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email to [email protected] with provided your latest resume in MS WORD format with below information.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

Responsibilities

· Deliver a 1st class Production Support service to Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Requirements

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Key Domain/ Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document

RESPONSIBILITIES:

Your job is to provide management/strategy consulting services to companies in Singapore, Japan and ASEAN region.

• Conduct primary, secondary research and competitive analysis (e.g., offerings, market positioning, customers, financial performance, etc.)
• Evaluate potential opportunities for acquisitions, divestitures and strategic partnerships
• Perform data analysis to drive insights and make recommendations (e.g., financial modelling, cost benefit analysis)
• Develop go-to-market strategies to grow clients’ businesses; including preparation of business plans and presentation decks for board meetings
• Conceptualize and build marketing, training and investment materials

REQUIREMENTS:

• Possess understanding in finance/quantitative modeling
• A strong team player who is comfortable with diverse and dynamic work environment. Strong interpersonal and communication skill
• Ability to facilitate communications (written and oral) in Japanese language, as well as transcript writing in English and Japanese language is a plus
• Prior experience in management/strategy consulting in East Asia or ASEAN market is a plus

Working Location: Raffles Place

Salary: Up to S$5,000

Overview:

• Our client is seeking a skilled Desktop Support Analyst to provide Level 1 support for trading applications and systems at their Singapore office. The role involves supporting internal end-users in a fast-paced, business-critical environment. The ideal candidate will have a solid understanding of desktop operating systems, business applications, and experience in trading/back-office operations support.

Key Responsibilities:

• Provide end-user support for desktops, laptops, printers, IP phones, and video conferencing.
• Install, troubleshoot, and maintain Microsoft OS and applications.
• Offer Level 1 support for business apps like Bloomberg and internal trading systems, including daily system checks.
• Handle user onboarding/offboarding, access rights management, and asset disposal.
• Manage software and hardware inventory.
• Collaborate with global IT teams on projects (upgrades, migrations).
• Ensure security and compliance within end-user computing.

Requirements:

• 4–6 years of IT experience, with at least 1 year in financial services.
• Diploma or Degree in Computer Science, Information Technology or related field.
• Strong desktop support and service desk experience.
• Knowledge of network connectivity and data center facilities.
• Strong end-user focus with excellent communication and interpersonal skills.
• Ability to manage shifting priorities and perform under pressure.

Responsibilities

· Provide technical expertise on analyzing and providing best solution on complex technical issues in timely and efficiently;

· Engage with various teams on resolution and maintain effective communication between stakeholders;

· Manage vendor performance through service level management;

· Enhance existing support process to maintain/improve service level and quality;

Skills/Requirement

· Up to 8 years of IT experience & 5+ Years on Channels and Payment applications in banking/financial services industry.

· Knowledge on G3 and SWIFTalliance is preferred.

· Possess good knowledge on 3 tiers-architecture application to:
Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.

· Support day-to-day IT operations – production issue resolution.

· Analyse issue raised by users or reported by monitoring system.

· Perform impact analysis and suggest workaround solution for service recovery.

Interested candidates, who wish to apply for the above position, please send in your resume to: [email protected]

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)

We regret to inform you that only shortlisted candidates will be contacted.

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

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