Customer Support Associate (Office Hours OR Rotating Shift)

As a Customer Support Associate, you will be responsible for handling in-bound calls, facsimiles, and email requests for general enquiries within the company targeted service standard levels.

Highlights

• Industry: Healthcare
• 1 Year Contract (Convertible to permanent position based on performance)
• Monday – Friday; 8am – 5pm / Alternate Saturday 8am – 12pm (Fixed Office Hours) OR Rotating Shift: 8 hours / shift (Allowance provided)
• Remuneration: Up to $3000 (Depending on experience)

Challenges

• Respond promptly and professionally to patient inquiries.
• Provide accurate and clear information.
• Attending to general health guidelines
• Address and resolve patient concerns, complaints, and issues in a courteous and effective manner.
• Escalate complex issues to appropriate departments or supervisors as needed.

What it takes:

• Diploma in any discipline / GCE O Levels
• Experience working in Call Centre / Customer Service / or those from Consumer Sales seeking for a non-sale role.
• Able to provide quality customer service to patients over the phone.
• Good communication skills

Interested Applicants, please submit a copy of your updated resume (in MS Word Format) and send to [email protected]

Talents@Work Pte Ltd (21C0501)

Joshua (R22107946)

*We regret to inform that only shortlisted candidate will be notified. Thank you

IT Executive [Internal]

Working Days: 5 days

Working Timing: 9AM to 6PM

Working Location: SPRINGLEAF TOWER S079909

Salary: $4000- $4500

Responsibilities

• Maintaining the Company's IT network, servers, and CISCO Phone systems
• L1 level support and L2 level support for hardware and software and networking
• Knowledge networking DHCP, static IP and general networking protocol and ports
• Knowledge of storm shield firewall, managed, unmanaged switch
• Knowledge of Microsoft Server 2008 and 2012 and Hyper-V
• Administration of user accounts and optimize email hosting storage
• Company IT asset, inventory and software management
• Training guide, IT policy management and development
• Source and coordinate with vendor for IT equipment, services or solutions and maintenance if needed.

Requirements

• Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information Technology or equivalent.
• At least 3 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in IT/Computer - Network/System/Database Admin, IT/Computer - Hardware or equivalent.

Cheah Khai Yeen (Catherine) Reg No : R1986405.

The Supreme HR Advisory Pte Ltd EA no: 14C7279

Compliance Document Support Associates

• Working Days: 5 Days [Monday - Friday]
• Working Hours: 8.30am - 5.30pm
• Salary: $2200 - $3000 + AWS + VB
• Location: Eu Tong Sen St ( Near Clarke Quay MRT )

Requirements:

• Diploma in Food Science & Technology, Chemistry and other science-related fields
• Preferably 1 year working experience
• Able to travel locally.

Summary:

Compliance Document Support Associates support the operations and services across its areas of expertise namely, Halal Conversion and Management, Training and Inspection/Audits. The role is exciting and varied, with a combination of on-the-job and classroom learning, hands-on delivery and client facing experiences from day-one. The position also have a central role to play in services development.

Responsibilities:

• Organise & maintain files and records (electronically & in hardcopies)
• Prepare & process documents for timely submission to the relevant authorities.
• Continuous engagement or communication with client & authorities, necessary to the applications
• Assist trainers to prepare and organize training sessions
• Partner with Consultants to review, resolve, research & respond to client inquiries and issues as well as to ensure operational tasks are completed
• Partner with Consultants and Compliance Officer to plan and execute audit schedules at clients premises.
• Provide follow-up of audit reports and timely and accurate reviews of client corrective action and closure
• Provide administrative assistance to the Consultants

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.

Citi Private Bank (CPB) is dedicated to serving the world’s wealthiest individuals and their families. From 52 locations across 20 countries, we offer our services to more than 14,000 ultra-high net worth clients from nearly 100 nations. Our clients include entrepreneurs, business leaders, executives, their heirs and families, whom we offer customized services to help protect and responsibly grow their wealth. Our unique approach focuses on fewer, larger and more sophisticated clients with an average net worth above $100 million.

Responsibilities:

• Attend and fulfill client enquiries and requests relating to their bank accounts within the expected quality and service standards.
• Support internal enquiries and requests from the various business functions in the Bank in regard to systems, processes, procedures and other banking matters.
• Manage client issues and complaints, and work with relevant stakeholders to resolve these issues in accordance to internal procedures and regulatory standards.
• Engage and work closely with partners and stakeholders in identifying root causes of system outages, process gaps and deficiencies. And follow-up on the implementation of preventive measures to prevent recurrence of issues or problems.
• Support the implementation of business change activities and technology initiatives with close partnerships with business, operations and technology functions.
• Review and facilitate client and staff requests with a risk and control perspective, ensuring that the purpose and nature of these requests are in compliance with internal standards and regulatory expectations/requirements.

Education:

• Bachelor's degree/University degree or equivalent experience

Qualifications:

• Minimum 2 years of relevant banking experience preferred
• Experience in customer experience/client issue and complaint handling management
• Proven investigative and analytical skills
• Possess ability to present concepts and influence/lead change
• Demonstrate clear and concise written and verbal communication skills
• Knowledge of risk and control expectations in a banking environment
• Must be comfortable in handling technical system application issues and enquiries
• Deliver high-quality customer service with focus on client issue management and achieving quality results consistently

• Responsible for the sales and development of selected a group of customers.
• Preparing sales quotations and providing price proposal.
• Raising a purchase requisition in the system.
• Provide overall support to the sales team.
• Update and maintain sales data in SAP/CRM.
• Furnish administrative support to the salesperson when necessary.
• Coordinate and communicate with internal departments and intercompany to manage the sales-related task given.
• Participate in Sales initiatives as directed.
• Contribute to team goals and objectives as directed.

Requirements:

• Minimum Diploma/Degree holder with at least 2 years of relevant working experience.
• Proficient in SAP.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

Outsourcing Team

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Description:

• Serve as receptionist or first-line liaison to internal and external contacts and provide general office support, greet clients and visitors with a positive, helpful attitude.
• Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
• Assisting with a variety of administrative tasks including answering phone calls, copying, faxing, taking notes, scheduling appointment.
• Assist Operations Team for flight logistics with various projects, new and on-going, including but not limited to make Flight/Hotel/Catering/Car rental reservations for crews.
• Arranging delivery and/or pick up documents, equipment, or supplies
• Ad hoc data entry and administrative assignments

Qualifications:

• Diploma holder or equivalent with experience in administrative or customer services.
• Must be fluent in English (both written and spoken) and possess excellent communication skills
• Consistent, Professional dress, and manner.
• Proficient in using Microsoft Office (Excel, Word)
• Able to contribute positively as part of a team, helping out with various task as required.

Benefits:

We offer a comprehensive Salary and Benefits package to all eligible employees, commensurate with their experience and qualifications including:

• Health Insurance: We provide medical, dental, and vision insurance plans to help stay healthy and financially secure.
• Paid Time Off: We provide generous paid time off to help you balance work and personal life, including vacation, sick leave, and holidays.
• Professional Development: We offer opportunities for professional growth and development, including skills upgrading and training programmes.

JOB SUMMARY:

Sustainability at Williams-Sonoma, Inc. (WSI) encompasses our environmental and social initiatives. In this position, you will be focused primarily on our environmental initiatives and will be involved in a wide array of projects, which will include action on climate change with our key suppliers, HIGG FEM, raw material traceability, responsibly sourced product tracking, supply chain mapping, product certification, water stewardship. You will contribute to the success of WSI's sustainability initiatives by ensuring these projects are expertly executed with the timely collection, management, and analysis of data from our supply chain partners.

An ideal candidate should have an interest in creating business solutions to sustainability issues and be comfortable working on multiple projects in a fast-paced environment.

This position is a 12-months contract position with the possibility of conversion.

KEY RESPONSIBILITIES:

· Support the WSI Sustainability team in in achieving companywide and brand-specific goals related to climate change & responsible materials

· Oversee self-managed and third-party environmental and energy assessments in supply chain and vendor base such as Higg Index for some markets.

· Support Scope 3 emissions reduction strategy with supply chain to accelerate impact toward energy and emission reduction goals

· Support data collection, data analysis and reporting of environmental sustainability KPIs

· Drive improvements in vendors environmental performance through training, one-one engagement

· Engage WSI vendors on data collection and drive compliance with international regulations and internal requirements pertaining to textile and wood sources

· Generate reports highlighting trends and opportunities to drive business integration of sustainability

· Manage and track product certification requirements

· Coordinate with internal and external partners for maintenance, development, and enhancement of data management systems and reporting

DESIRABLE QUALIFICATIONS & COMPETENCIES:

· Tertiary education in business, environmental sustainability, supply chain management, or related fields

· Minimum 3 years of working experience in sustainability, experience in climate change & scope 3 emissions reduction projects is an advantage

· Detail oriented with proven analytical skills and experience processing large amounts of data to derive insight and develop recommendations for action

· Independent and proactive in setting own goals and deadlines

· Proficiency in Microsoft Office Skills (especially Excel)

· Exceptional written and verbal communication skills

· Knowledgeable about Power BI is a plus

Work Location: Bukit Timah

Work Hours: Monday to Thursday 9.00am to 6.00pm Friday 9.00m to 5.30pm ( 30 Minutes)

Contract Period: 15 January 2024 to 15 January 2025.

Job Responsibilities:

Art:

Main duty:

1. To assist the art dept with acquisition of materials and resources/Maintenance and Upkeep of the Art Block (Art rooms) 2.Maintainence and upkeep of art materials and assets. E.g, Drill press, Bend Saw, 3D printers

3.Supervision of students at work when no teaching staff is around.

4. Photodocumentation of students at work for purposes of T&L review

Music:

Main duty:

1. To assist the music dept with acquisition of materials and resources as well as all related admin related to procurement

2. To help in the maintenance and upkeep of the music rooms, including management of the library, cataloguing and regularly stock taking.

3. Supervision of students at work on occasions when teaching staff is not around.

4. Helping with the locking up of rooms at the end of the day on certain days of the week

5. Helping with lesson preparation materials when necessary

6. Helping to set up for lessons in terms of instruments / computer / electronic set up 7. Setting up of video cameras for practical examinations and extraction of videos + sending of relevant comment

Job Requirement

a. Good communication and interpersonal skills

b. Good team player with a high level of initiative and independence.

c. Proficient in MS Office

d. Candidate with prior working experience in schools will be preferred.

e. Qualification: Full GCE O Level certificate or its equivalent

f. Able to work in a fast paced environment g. Preferably with some prior experience in a makers space or art studio environment

22C1322 Maxhunt Resource Pte Ltd

R23115755 Choy Sin Ern, Nicole

About Us:

We develop comprehensive software products and solutions ranging from IT consultancy to infrastructure and hardware setup to optimise customers' experiences. To establish ourselves as a leading provider of applications and healthcare support services for the Asian market, and partner healthcare customers to build a safe medical environment for all.

We are driven by our group philosophy as defined below:

1. Provide the best to our customers through a service-oriented culture

2. Create new value through innovation

3. Realise greater possibilities through advanced technology

Roles and Responsibilities:

• Responsible for providing technical assistance and support related to computer systems, applications, hardware or software testing
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
• Provide technical assistance and support for incoming queries and issues related to computer, systems, software, applications, and hardware
• Respond to queries either in person or over the phone
• Write training manuals
• Maintain daily performance of computer and application systems
• Respond to email messages for customers seeking help
• Ask questions to determine nature of problem
• Walk customer through problem-solving process
• Install, modify, and repair applications and computer hardware and software
• Run diagnostic programs to resolve problems
• Are required to apply information security in accordance with the established policies and procedures of the organization.

Requirements:

• Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support
• Experience in basic networking support
• Experience in supporting OS platforms such as Windows 10 and MS Office applications
• Prefer candidates who are resourceful, good working attitude & takes initiative
• Good communication skills and administrative skills

This role is to support the operations team. The job enables the candidate to work in a multi-national work environment that is interesting and never boring.

• We are looking for candidates that can start work immediately.
• Fresh entry without experiences may apply.

Job Scope:

• Daily operations. Generates invoices / DO / PO /CN and process orders received, including filing and data entry.
• Be involved in inventory / stock take / goods returns / AR.
• Packs orders for online sales.
• Practice good customer service to attend to incoming calls and messages (Whats App / Social Media). Make courtesy calls to customers.
• Perform general operations and administration functions and other ad-hoc tasks assigned from time-to-time.

Requirements:

• 1-2 years relevant experiences, preferably in food factory or manufacturing industry.
• Excellent communication in both spoken and writing Eng.lish is a must.
• Polite and friendly personality is a must.
• Fast learner, accurate, committed, positive mindset, self-motivated and able to work independently with minimal supervision.
• Be prepared to liaise with suppliers and production team who may not speak and write English.
• Include your knowledge of languages in resume.
• Efficient in MS Office, Social Media (FB & IG) and UBS invoicing software.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Position Summary

This position is under sales support department working closely with internal / external customer and service provider on order fulfilment and shipment arrangement.

Job Description

· Complete order management cycle from order receipt to shipment fulfilment and invoicing through Dynamics 365 system

· Liaising with Own retail store(s) and external business Partners on commercial matters including pricing, lead time, orders processing, deliveries, inventory management and general sales support

· Placing Purchase orders based on received sales orders and stock replenishment

· Ensure timely and accurate updates in system for effective follow up

· Coordinate deliveries with appointed warehouse and transport provider to ensure shipment are fulfilled in a timely manner

· Accurately update inbound receipt of goods into system

· Overseeing Singapore inventories at our 3rdparty warehouse and assisting own retail stores

· handle return order and resolve order / delivery issues

· Ad hoc duties as assigned

· Sharing of best practices with team members to optimize processes and achieve efficiency improvements

Background

· Possess good knowledge about distribution and logistics

· Excellent communication skills and administration skills

· Cheerful and outgoing personality with a high level of self motivation

· Result and customer oriented – very good understanding of internal and external customers’ needs

· Able to work independently and Pro-actively

· Possess good scheduling and multi-tasking skills to meet deadlines

· Be organised, focused on quality and pay attention to details

· Good knowledge of Dynamics 365 ; MS Office products and other MRP systems

· Speak fluent English for handling English speaking people

Additional requirements :

Higher Secondary/Pre-U/'A' Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma

3 years related working experience

Our client is a Biomedical Company, one of the established pioneers in the Medical industry. Due to business needs, they are now recruiting QC Lab Analystto be part of their Laboratory team. They are located in the West.

Job Responsibilities of QC Lab Analyst:

• Manage the release of product batches for distribution and usage
• Provide guidance to warehouse staff, overseeing stock levels, purchase procedures, and expediting delivery
• Support batch release processes for product distribution and usage
• Supervise quality inspections for incoming inventory, ensuring adherence to quality standards
• Collaborate with the laboratory regarding product non-compliance issues and supplier feedback

Requirements

• Diploma in Biomedical/ Biotechnology or any other life sciences.
• Entry Level is welcomed

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidates will be notified

Email Address: [email protected]

• Recruitpedia Pte. Ltd.
• EA License No. 19C9682
• EA Reg. No. R2198636 (Oh Puey Xin)

Technical Support Executive

• Min ITE/Technical Certificate/GCE level
• Min 3 to 5 years in electronics manufacturing environment.
• Ability to work independently, material kitting and close liaison with engineers and production team
• MS office proficiency.
• 5-days work week (8:00 am to 5:30 pm)
• Salary S$2,200/- to S$2,600/- (pending PCBA sourcing experience)
• 5-day work-week (8:00am to 5:30pm)
• Location; Toa Payoh

Responsibilities

• Collaborate with the sales team to understand client requirements and identify opportunities for innovative financial solutions.
• Build and execute go-to-market platform sales strategy for origination and client profiling.
• Analyze and interpret financial data, including cash flow statements, balance sheets, and income statements, to gain insights into clients' financial positions.
• Conduct market research to stay updated on industry trends, competitors, and emerging financial technologies.
• Work closely with clients to understand their financial goals and objectives, offering customized financial solutions.
• Structure trade working capital finance products and platform capabilities to create bespoke solutions that address clients' specific needs.
• Collaborate with internal teams to ensure the seamless execution of proposed solutions.
• Prepare and present solution proposals and sales pitches to clients.
• Support the sales function in the negotiation and closure of deals.
• Provide ongoing support to clients, monitoring the performance of solutions and making adjustments as necessary.
• Keep abreast of changes in regulations and compliance related to financial products and services.

Qualifications

• Bachelor's degree in finance, business, economics, strategy, supply chain or a related field.
• 2-3 years of experience in financial analysis, sales support, or a related role.
• Knowledge of trade working capital finance products and treasury workflow automation.
• Strong analytical and problem-solving skills.
• Strong background in working with decision makers is among the core’s skills.
• Ability to work collaboratively in a team and build strong client relationships.
• Ability to communicate and interact effectively.
• Strong attention to detail and ability to work under pressure.
• Analytical background with proven results.
• PowerPoint and Excel skills at an advanced level

About Amand Ventures:-

Amand Ventures is a trail-blazing early-stage venture fund dedicated to revolutionizing industries through strategic investments in visionary startups. Our commitment to innovation and sustainability is at the core of our mission, driving us to empower entrepreneurs who are shaping the future.

Position Overview:-

We are seeking a highly motivated and resourceful intern to join our team at Amand Ventures. As an intern, you will play a crucial role in supporting the investment team in evaluating potential opportunities, conducting market research and contributing to the overall success of our portfolio companies.

Key Responsibilities:-

● Market Research/Deal Sourcing: Conduct comprehensive market research to identify emerging technologies and industry trends, potential disruptors and investment opportunities within the startup ecosystem in Singapore and the broader Southeast Asia region.

● Due Diligence: Assist in the due diligence process by conducting thorough research and participating in meetings with potential investees.

● Reporting/Record Keeping: Assist in the preparation of thorough and well-documented investment memos, summarizing key findings as well as maintain organized, up-to-date documentation of all investment-related activities, ensuring easy retrieval of information for reporting, audits and internal reference.

Qualifications:-

● Currently enrolled in a Bachelor's or Master's degree program in Business, Finance, Economics, Engineering or a related field.

● Strong analytical and research skills, with the ability to critically assess business plans and financial models.

● Excellent communication and presentation skills, both written and verbal.

● Passion for entrepreneurship, startups and emerging technologies.

● Proactive and self-motivated, with the ability to work independently and as part of a collaborative team.

How to Apply:-

Excited to contribute to the future of innovation with Amand Ventures? Send your resume to [email protected]. Please use "Intern Application - Amand Ventures" as the subject line.

Join us at Amand Ventures and be part of shaping the future of innovation in Southeast Asia. Dive into our commitment to innovation and impact by exploring our website at https://amand.ventures/.

To apply, please submit your application via this link: https://grnh.se/0880c37c3us

POSITION SUMMARY:

The B Capital team is looking for an outstanding contractor to join our growing Business Intelligence team. We are looking for someone who is passionate about data and advocates for its impact on decision-making, whether with helping us make better investments or extending impact on our existing investments.

You should be well-versed in extracting, organizing, and transforming key business data of different formats/structures, as well as building data visualizations that answer key business questions. Being able to present and communicate the results of your analysis is critical to this role. A key aspect of this role will also involve helping to drive GenAI capabilities that will transform how B Capital operates.

You should also be willing to learn, adapt, and take initiative in a fast-paced and rapidly evolving environment.

Duration: Jan 2024 – Dec 2024 (1 year contract, extendable)

KEY RESPONSIBILITIES:

• Partner with our engineering team, investment team, portfolio team to analyze and answer key business questions
• Collaborate with stakeholders to extend GenAI capabilities internally and integrate it into operations across various functions of the firm (this will include business intelligence/analytics)
• Pull together and prepare required datasets for analysis and visualization
• Support projects around data flow & integrity improvements

QUALIFICATIONS AND EXPERIENCES:

• Undergraduate degree in business and finance or other quantitative discipline (e.g. applied mathematics, financial economics, statistics, physics, engineering or computer science) and/or certification in data analytics
• Min. 1 year experience using SQL to extract and transform data.
• At least 1 year experience or familiarity with data visualization tools such as Tableau
• Experience with both normalized and de-normalized data warehouse structures
• Excellent problem-solving skills with an ability to define problem statements clearly and execute on implementation steps in an organized approach, while being able to work independently in a rapidly evolving environment.
• Excellent communication skills with an ability to facilitate requirements gathering with non-technical stakeholders at all levels
• Hybrid work mode: 2 days in office

ABOUT B CAPITAL:

B Capital is a multi-stage global investment firm that partners with extraordinary entrepreneurs to shape the future through technology. With more than $6 billion in assets under management across multiple funds, the firm focuses on seed to late-stage venture growth investments, primarily in the enterprise, financial technology, and healthcare sectors. Founded in 2015, B Capital leverages an integrated team across nine locations in the US and Asia, as well as a strategic partnership with BCG, to provide the value-added support entrepreneurs need to scale fast and efficiently, expand into new markets, and build exceptional companies. For more information, click here.

B CAPITAL GROUP CORE VALUES:

• Generosity: We’re collaborative and always willing to share our time and knowledge.
• Resilience: We’re persistent and determined to succeed, persevering through challenges and seeing change as an opportunity.
• Open-mindedness: We’re curious and welcoming. Our global perspective and commitment to diversity, equity, and inclusion make our culture stronger and more innovative.
• Will: We believe in the companies we’ve invested in and we’ll do everything in our power to help them change the world for the better.
• Teamwork: We value our relationships above all. We work hard to build trust and respect with founders, investors, partners and colleagues.
• Humility: We add value by going beyond for founders and LPs. We strive to let our work speak for itself.

We are looking for a Business Analyst familiar with Agile practices.

• Opportunity to work on large scale digital transformation projects .
• 5 days work week (Mon to Fri).
• Attractive remuneration package.

Responsibilities:

• Elicit, scope, and manage business requirements.
• Collect and document detailed requirements for UX improvements, including usability, functionality, and performance enhancements.
• Lead the scrum team, conduct scrum ceremonies.
• Crafting and grooming of user stories, managing product backlog.
• Drive smooth deployment, adoption and operations of the solution.
• Work with developers to understand and troubleshoot technical problems, as needed.

Requirements:

• Min 3 years’ experience required, IT related tertiary education.
• Experience in full software / product development life cycles using Agile Methodology.
• Proven experience in IT business analysis, application solution and design.
• CSM/ CSPO Certification.
• Product Management experience will be highly advantageous.

Interested candidates may apply via email to [email protected] (indicating Job ID J43090 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

Responsibilities

• Design and build financial reporting and workflow database model using platforms like Microsoft Access to streamline processes and enhance risk controls.

• Participate in end-to-end process from planning to implementation including requirements gathering, change management/ enhancements, User Acceptance Test (UAT) and

troubleshooting for users.

• Any Ad-hoc projects and/ or tasks that are assigned.

• Establish strong working relationship and collaboration with team members.

Skills/Requirement

• A Degree with minimum 1 years of relevant working experience

• Required Responsible, proactive, fast learner, hands-on, work independently with less supervision.

The position will entail the job of supporting an MNC bank Agency Lending Front Office Traders to ensure Recalls are issued timely, Collateral coverage for same-day loans, and Corporate Actions are handled timely.

The role is on a 6-month contract basis as the full-time employee is on Maternity leave.

Key Responsibilities:

• Management of Market Exceptions

• Support of Trade Matching activities for Securities and Cash Reinvestments

• Escalation of breaks and issues with daily activities associated with 9 Asian markets

• Expand the effective usage of Compare tools Equilend and Pirum to enhance the Agency Securities Lending Control environment.

• Daily management of core reconciliations both internally and externally.

• MIS Reporting including daily items and escalation of ageing items.

• Manage Stock and Cash exceptions and market and Client interest claim exposure for the team.

• Daily Management and control of restriction requests.

• Static maintenance to ensure the system is updated at all times.

• Provide direction and management of Audit requirements and ensure team adherence.

• On-boarding new securities lending clients where applicable

• Maintain a pristine control environment.

• Support for continued process improvement while maintaining high standards of work.

• Support project initiatives where applicable especially onboarding of the New Operating system for the next 18 months

Qualifications:

• Previous experience in the securities lending/Finance industry (client and non-client facing).

• Previous experience in dealing with Client representatives or sub-custodians would be an added advantage.

• Experience with different local market practices would also be an advantage.

• Strong knowledge of system and product set

• Knowledge of equities, fixed income, and other financial instruments (e.g., repos, tri-party repos, letters of credit, loan documentation, etc.) will be an advantage.

Skills:

• Good team player

• Strong knowledge of PC-based and mainframe computer systems

• Good Excel, Access, and PowerPoint skills

• Good oral and communication skills

• Knowledge of writing macros and use of the Access database will be an advantage.

The Work Location will be in the Changi Business Park.

Work Location: East

Responsibilities

• Manage Cheque Processing Vendor to ensure optimal performance and improvement of existing processes

• Monitor service levels performance against critical measures set in service contract

• Review monthly invoices billed by vendor

• Oversee Change Controls and Special Requests to manage changes in the outsourced environment with the respective subject matter experts or control functions in the bank.

• Review processes and identify areas for improvement, risk and control.

• Perform operational issue / incident / escalation management of cheque/courier-related matters and identify root cause(s) and implement preventive measures.

• Prepare and facilitate audits by internal, external or regulatory audit functions.

• Provide operational support to Business Units for new initiatives.

• Manage Business Continuity Planning (BCP) for outsourced-related matters

• Support Data Loss Prevention (DLP) implementations in the outsourced area

• Perform and support site visits with site visit SMEs and control functions

• Ensure control gaps are addressed with timely and appropriate action plans by the vendor

Requirements

• Strong leadership skills with sound, analytical and decision making abilities

• Excellent inter-personal and communication skills in dealing with all levels of staff and external parties

• Strong people-relations and influencing skills

• Demonstrate critical thinking: ability to suggest improvements and identify risks

• Strong Service orientation and professional work attitude: ability to prioritize, and manage internal clients’ expectations

• Domain knowledge in courier services or cheque processes will be an added advantage

Our investment professionals are responsible for delivering investment outcomes to our clients. They are enabled by many teams including Front Office Services (FOS), which is responsible for operations, investment compliance oversight & support functions.

KEY ACCOUNTABILITIES

• Investment Compliance – assist business owners to identify and monitor guideline compliance (including both regulatory and client mandated guidelines)
• Reporting – provide timely management of reports and escalation of regulatory and guideline compliance issues and deal with audit/quality assurance/inspection queries/issues relating to Investment Compliance function and regulatory compliance matters.

Duties and Responsibilities:

Investment Guidelines Compliance

• Conduct daily pre- and post-trade Investment Compliance monitoring
• Advise fund managers and internal customers on the interpretation of the relevant investment guidelines and restriction
• Improve and enhance the effectiveness and efficiency of investment guidelines monitoring processes through process optimisation, technology, and automation
• Perform reviews of manual control rule monitoring
• Ensure that any investment breach (both passive and active) is properly followed up and reported on including to the client, where required
• Provide timely compliance reports and certification to clients on a periodic basis

Delegation Oversight

• Review the regular attestation received from delegates and escalate any guideline compliance issues to management
• Participate in on-going due diligence on delegations related matters

Coding & Innovation

• Guideline interpretation, translation, testing and sign-off
• Pre & Post trade monitoring process & policy documentation
• Centralization on rule coding & testing for Eastspring Local Business Units

General Assignments

• Perform other guideline compliance tasks which may be assigned from time-to-time by supervisors to discharge the team’s Investment Compliance functions e.g. assist in new instrument approval process

EXPERIENCE / QUALIFICATIONS

• Graduate or post-graduate degree in Business/Accountancy/Finance
• Minimum 2 years of relevant financial regulatory compliance experience preferably in an asset management company
• Strong knowledge of MAS Code of CIS, Central Provident Board Investment Scheme and UCITS Investment restrictions and investment guidelines
• Candidates with BlackRock Aladdin or any similar investment monitoring related system experience within a multinational fund management would be preferred

PERSONAL ATTRIBUTES

• Highly diligent, resourceful and curious
• Excellent communication skills, written and verbal
• Effective inter-personal skills and ability to work with different stakeholders
• Maturity, commitment, and drive
• Resilient in dealing with multiple initiatives and challenges
• Interest in innovation and technology to standardize and optimize operations
• Forward looking mindset, independent judgment and robust analytical skill

Our Client is a SGX Listed company in Hospitality industry. Due to business needs, they are now recruiting a Corporate Development Analyst to be part of their Corporate Development team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities of Corporate Development Analyst:

• Create financial models, conduct feasibility assessments, perform valuation analyses, and scenario planning to support decision-making processes.
• Support transactional activities including due diligence, negotiations, and deal structuring.
• Aid in the preparation of recommendations, studies, and presentations for senior management.
• Oversee strategic initiatives from project inception to completion.
• Foster relationships with internal stakeholders and external partners such as financial, tax, real estate, and legal advisors.
• Assist in various ad-hoc tasks related to the coordination of Corporate Development functions.

Requirements:

• Degree in Business, Finance, Real Estate, or a related field
• Minimum of 2 years' relevant experience in similar industry
• Experience in hospitality/real estate industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Business Analyst (Regulatory / Liquidity Reporting)

• 12 months contract
• Office location: East

The Client

• MNC Bank

The Opportunity

• Support preparation, reconciliation, and upload of manual adjustments
• Liaise with various stakeholders including Finance & Risk Shared Services (FRSS), Data Management Office (DMO), etc. in identification and remediation of the root causes to help eliminate the need for manual adjustments
• Assist in generation of daily liquidity reports from the new system (RegInsight) and reconciliation against current production reports to highlight differences and support investigation/remediation of these differences
• Support pre- and post-production analysis of reports (e.g. trend analysis, variance analysis, etc.)
• Involved in report automation projects, performing activities like data analysis, solutioning, testing, etc

Your Background

• Work experience in the financial services industry, preferably with Treasury and/or MAS reporting
• Experience in UAT, data reconciliations)
• Proficient in Microsoft Office (Excel, Access)
• Problem solver with the ability to translate plans into actions

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.