Job Description

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned
• Knowledge of ITSM or ITIL will be an added advantage

Job Requirements

• Good knowledge of Windows OS, AD, Office 365
• 2-3 years of relevant working experience, preferably from SI environment
• Strong problem solving skills and positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry level candidates are welcomed to apply

1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

7. Ensure Email Backlogs are cleared before the following day start of business.

This role will be providing first level IT technical support on this critical public facing system and needs to be up 24x7x7. The focus of your role will be to follow documented processes to achieve high resolution rates within defined service levels (99.95% availability and 100% response and resolution SLA). We are looking for someone who is passionate about providing their customers with a high level of service and support.

Job Description

Build a cohesive 24x7 team and manage people effectively which includes :

• Recruit, train and support service desk representatives and technicians
• Coach & develop the team by monitoring team members' training & knowledge. (including Onboarding, training, knowledgebase, etc)
• Perform bi-annual assessment ensure high team's performance
• Review shift handover checklist and stay on top of team daily activities.
• Set the direction of the team with thorough understanding of the strategic vision for the service desk
• Align the team with written processes and standards to ensure operational consistency
• Encourage collaboration & engagement, promote no blame culture & transparency. This to ensure the team stays on top & informed
• Constantly review, plan and prioritise the short-term goals of the team to achieve the vision set. Eg: KPI: Service Desk Entry Error < 10% or 1st call resolution target or training service desk to be able to do early detection.

Ensure the team delivers excellence customer service (timely and accurately) hence reduce incidents & improved resolution time.

• Delivery, with the full ownership and responsibility of, the 24 hour service desk operations, to agreed SLA performance levels.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved. Recommends changes to policies and procedure to streamline operations & set customer service standards.
• Oversees follow ups with customers to ensure timely case attention, resolution, escalation and closure, so that SLA is met.
• Ensure the team support & coordinate with Support teams (both internal & external) in incident/problem investigation and resolution to satisfy customer queries.
• Train the team to identify incident trends in order to elevate incidents in accordance with standard operating procedures. (Actively monitor incident & alert trending, always escalate timely and accurately.)
• Make sure the team contribute and submit knowledge request if found lacking in the knowledgebase.
• Communicate with executives and business stakeholders to ensure

Actively initiate and explore opportunities for improving support processes, productivity, reliability and stability and performance of systems and operations

• Provide customer feedback to the appropriate internal teams for better product/system improvement.
• Proactively logs, tracks, analyzes and evaluates inquiry/problem reports and makes recommendations to
• avoid or reduce incident recurrence.
• increase first call resolution.
• Improved problem resolution time
• Provide detailed best practice Service Desk reporting & dashboard to include Operational Performance, Continual Service Improvement and Trend analysis. (Trend analysis skill is mandatory)

Requirements

• Degree in Computing / IT discipline
  • Proficient level of Data analysis skill (Power BI preferred)
  • Experience with ITIL methodology (Certification in ITILv4 preferred)
  • Experience with call tracking / ticket management system dashboard & reporting (ServiceNow Certification preferred)
  • Experience of working in complex, high pressured environments within a 24-hour service structure
• Experience with automation and scripting
• Customer-service oriented with strong problem-solving attitude
  • Solid technical background with an ability to give instructions to a non-technical audience.
  • Strong leadership skills to coach and mentor
  • Strong interpersonal skills for interacting with team members and clients.
  • May need to do emergency cover – 12-hr shift including PH and Weekends.
  • Must be Singaporean as candidate due to nature of the job and would need to pass the client's security clearance
  • Fully Vaccinated

Join Us as a Head of our Robot Support Team at LionsBot: Be a Pioneer in the Robotic Revolution!

Are you ready to be a game-changer in the cutting-edge world of Industry 4.0? At LionsBot, we're shaking up the traditional cleaning sector with our awesome robotic solutions, tackling manpower shortages head-on. Our innovative bots are already cleaning up in 30 countries around the globe!

At LionsBot, we live and breathe excellence and creativity. Our vibrant, fast-paced environment is like a 'Band of Brothers' where everyone is united by a shared Unicorn goal. If you're ready to embark on a remarkable journey and be part of a team that's making waves, read on!

Responsibilities:

• Responsible for the management and construction of the global after-sales service network outside Singapore
• Build the service support teams across Europe, Asia and USA to support our partners with quick on-site support to resolve major issues and important trails and demonstrations
• Lead the international Robot Support Team (RST) team to carry out the training on product repair, maintenance, technical upgrade and software version iteration for all LionsBot products to the partners
• Lead the team to collect after-sales problems, suggestions to improve products, customer satisfaction assessment, etc., to give feedback to the R&D department for product updates and future iterations.
• Managing the schedule and deployment of RST engineers to customer sites globally for after-sales support
• Responsible for the establishment of training and deployment SOPs for RST engineers and customers’ technicians
• Collaborate with sales team to devise suitable strategies for robot trials at potential customer sites globally

Requirements

• Bachelor's degree in Engineering, Robotics, or a related field
• 5+ years of experience in robotics service, maintenance, or a similar role
• Strong leadership and project management skills
• Technical proficiency in robotic systems and troubleshooting
• Excellent problem-solving and communication skills
• Able to work in a fast-paced environment

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers.

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Minimum of ITE, 'O' levels

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on rotational shifts (Morning & afternoon)

• Desktop support such as password resets, printer configurations, break/fix instructions, support routing and escalation to L2 support in end-user environment.

Requirements:

• Diploma in Computer Science or equivalent
• At least 2 years of experience in troubleshooting Windows 7 & above

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

We are looking for Data Analyst to join one of the fast growing IT company in Singapore!

• Basic up to $7,800 + AWS + bonuses (attractive salary package & employment benefits)
• Be part of the Data Science team and work closely with Data Engineer/Scientist to deliver dashboard products
• Permanent position, positive working environment & career progression
• Working location: Tanjong Pagar (hybrid work arrangement)

Responsibilities:

• Work closely with product managers to understand and prioritize analytical needs, including identifying KPIs and delivering actionable insights to relevant decision-makers.
• Proactively study and define data collection and analysis processes based on use cases to answer business questions from stakeholders.
• Create and maintain web-based interactive visualizations through data interpretation and analysis, integrating various reporting components from multiple data sources.
• Define and implement data acquisition and integration logic, selecting appropriate methods and tools to ensure optimal scalability and performance of solutions.
• Create best-practice reports and dashboards based on analysis, data mining, and visualization principles.
• Recommend and implement ways to improve data quality, readiness, flexibility, and efficiency.

Requirements:

• Singaporean only
• At least 3-4 years of working experience in performing analytics, data mining, data visualization, A/B testing, and segmentation techniques
• Advanced programming knowledge in SQL and Python/R packages for analytics and machine learning
• Hands-on experience analyzing data, write comprehensive reports and build web-based interactive dashboards

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data not required at this application stage.
To withdraw consent, email [email protected].
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Liew Chien Hui - R2090138
ScienTec Consulting Pte Ltd - 11C5781

We are working with a leading firm and as part of their continued growth, Charterhouse has been engaged to search for a L2 Cloud Support to join their Singapore team.

Job responsibilities:

• Develop, coordinate, and administer AWS Infrastructure
• Automate Deployments
• Troubleshoot containers (EKS, ECS, ECR), and support tasks
• Maintain, manage, and monitor Cloud Infrastructure and resolve IT Infrastructure issues.
• Work with technical team to ensure technical support is provided within SLA

Job Requirements:

To qualify, individuals must possess:

• Bachelor’s Degree
• Min. 5 years in related field
• MUST HAVE:
  1. Experienced in AWS operations and support
  2. AWS Certification – Solution Architect Associate
  3. Strong knowledge in Network Zoning, Routing, Network Resiliency, Load Balancing, Firewall, VPNs

Interested applicants, please contact Shan at [email protected] or +65 6950 0365 for a confidential discussion.

EA License No: 16S8066

Registration No: R1980894

Only successful candidates will be notified.

About

TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Trust & Safety

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the team

As the Global Safety & Support Policy Lead, you are part of team leadership, driving the development of scalable policy solutions to ensure user and creator best in class support and safety experiences and operational excellence in service delivery, while applying your deep product expertise to guide policy decisions. You are passionate about user and creator support, wake up excited to make an impact in millions of people's lives, and switch readily from thinking strategically about policy development and iteration to managing tactical enforcement decisions. Your background and professional expertise are grounded in areas related to internet policy, customer support, user safety or platform management, and you have demonstrated this through a track record of achievements in the policy space. You also have strong experience bringing out the best in a team and fostering a collaborative working style in a fast paced environment.

Responsibilities

- Build and lead a high-performing policy team, manage cross-team relations and optimize policy iteration & implementation procedures to deliver best-in-class safety and support services;

- Articulate, interpret and implement global product policies externally and internally for various lines of business support channels, covering user and creator TikTok and emerging products support and safety experiences

- Guide the improvement of our platform policies and processes around how they are enforced;

- Work with internal counterparts to have global coordination to identify, assess and resolve user and creator-related support issues in our services;

- Manage cross-team relationships, in particular with senior TT Product and TnS stakeholders - collaborate with Product, Operations, Legal, and Public Relations teams to build consensus on and improve support and safety policies.

Qualifications

Minimum Qualifications

- Extensive experience in leading and managing small to medium-sized teams, fostering an inclusive and culturally diverse environment.

- Significant experience in policy, policy enforcement, or public policy, specifically in technology/social media/content space

Preferred Qualifications

- You have excellent communication, influencing, and project management skills, with the ability to drive the simultaneous delivery of complex projects in collaboration with stakeholder teams;

- Tech experience would be a big plus.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Majestic Rock Resources is a trading company that trades iron ore and steel related commodities. Our paper trading team is looking for a quantitative analyst to explore and deploy more strategies. As a quantitative analyst, you will learn our backtesting framework by testing your own strategy and refining our existing strategies. We consider fundamental factors and macroeconomic factors and combine them with technical indicators to generate trading signals.

Starting with your internship, we will provide a 1 week on-board training to introduce you our backtesting tools and database. We will teach the basic knowledge for the commodities we trade, mainly iron ore. After that, you will start a 3 month intern period during which you will be given a simulated account, and your goal is to make 20% profit using your own or our existing strategies based on your backtesting and research. If your performance is good enough, we will hire you as a full time quantitative trader and provide you the access to real account. You will be able to earn bonus based on your performance.

Requirements:

1. You are an undergraduate or graduate student from mathematics, computer science, or computer engineering. Other majors are also welcomed but coding skill is required.

2. Experience with mathematical simulation or systematic trading strategy would be a plus.

3. Understanding of Chinese market or any trading experience is a plus.

As a Business Analyst, you will be responsible for a diverse range of tasks, primarily focusing on the pricing models and data analysis. Your role involves validating and discussing complex structured products and liaising with product managers and project managers for efficient client deliveries and demos.

Key Responsibilities:

· Effectively communicate with clients to understand and translate client requirements into required internal modules and workflows

· Configure FinIQ UCP toolkit to meet client requirements for pricing complex derivatives and structured products, including what-if analysis, backtesting, stress testing, and barrier probabilities

· Validate and brief teams on complex financial cases and consolidated release packages.

· Analyze the effort required for enhancements and changes in the system

· Develop models for pricing and option greek calculations for financial instruments

· Write pricing and lifecycle management scripts for complex financial products using FinIQ UCP toolkit

· Evaluate, analyze, and communicate systems requirements continuingly

· Author and update internal and external documentation

· Conduct daily systems analytics to maximize effectiveness and handle the Management Information System (MIS) reporting

· Identify and troubleshoot issues reported by clients by collaborating with the development team

· Participate in preparation for product demonstrations to prospective clients

Required Skills and Qualifications:

· Bachelor’s degree in data science or computer science from a Tier 1 institute, with good knowledge of .NET, C#, Java, and Angular tech stack. A Master’s degree will be preferred.

· 0-2 years of experience in financial services or banking technology sector. Internships will also be considered.

· Prior experience with FinIQ applications and FinIQ UCP toolkit preferred

· High proficiency in SQL and database management

· Proven analytical abilities and problem-solving skills, and experience working with multiple teams

· Excellent communication skills, ability to translate data into actionable insights

· Deep understanding of FIX messages and connection types in the financial domain

· Strong technical background in financial software systems, prior experience with FinIQ applications preferred.

Successful candidate will be a member of the Emerging Markets Debt team, which manages over $25B in assets, and will be a credit analyst responsible for conducting fundamental corporate credit research on assigned sectors and formulating actionable trade ideas with portfolio managers and the Asia credit research team. The EMD team operates across the three time zones giving the candidate the opportunity to gain broad international experience. The candidate will be expected to closely interact with analysts and portfolio managers both in Singapore and across global EMD offices, develop fundamental driven bond recommendations and assist in strategy implementation. The candidate will attend daily team meetings and issuer meetings, be mentored by seasoned professionals and collaborate with many business units across the organization. This can lead to opportunities to grow within the team and the broader Neuberger Berman fixed income business.

Responsibilities

· Perform fundamental credit research and evaluate investment opportunities across various sectors in the Asia hard currency corporate credit universe

· Conduct thorough and objective competitive analysis, financial forecasts, ESG assessments, and credit rating estimates based on company & industry research

· Perform timely relative value and bond technical analysis

· Work closely with portfolio managers, head of research and fellow analysts to make buy, sell, and hold recommendations, and assist in strategy implementation

· Manage individual analyst model portfolio to track investment recommendations

· Develop comprehensive industry frameworks and credit reviews for periodic presentations to Portfolio Management

· Build and maintain credit fundamental and bond analysis database; support automation of credit analysis process

· Discuss various credits with other analysts and attend industry conferences

· Develop and maintain relationships with sell-side sector analysts, managements of primary corporate holdings and rating agencies

· Collaborate with Research and Portfolio Management to analyze macro factors and broad market dynamics that have implications for investment strategy

· Conduct on-going monitoring and awareness of assigned credits

Qualifications

· Strong communication (written and verbal), analytical and quantitative skills required. Preference for an individual with experience in presenting investment ideas

· Minimum 2-3 years of work experience in finance or accounting, prefer candidates with buy or sell side credit experience.

· Analytical with strong Excel modeling skills, including preparation of historical and projected financial models in Excel

· A general understanding of bond mathematics and relative value analysis among companies

· Preference for individuals with proficient working knowledge in programming languages, including but not limited to Excel VBA, Python, large language models for data analysis and process automation.

· Proficient in Microsoft PowerPoint to create impactful presentations and communicating investment strategies and findings

· Globally-minded individual, with understanding of international financial markets and cultures

· Self-assured and disciplined approach to analysis, with the ability to manage multiple projects/tasks simultaneously

· Be able to work under pressure and meet tight deadlines

· Team player that is flexible, adaptable and hardworking

· Willingness to travel throughout Asia to attend conferences and perform due diligence on credits

We are looking for highly motivated fresh graduates to start a career as a Business Analyst. We have designed a specific learning program to accelerate the young and talented graduates to enter and start their careers with the aspiration to empowering breakthrough innovation in Financial Services!

WHO IS UPSKILLS?

Upskills supports banks and financial organizations to lead projects efficiently and reduce time to market. Our expertise in capital markets software, combined with strong functional knowledge and our commitment to excellence makes us quite unique in the industry.

Our service offerings cover the entire lifecycle of financial technology transformation projects be it a greenfield implementation, an extension, or an upgrade.

At Upskills, we are a team of creative thinkers and problem solvers, our ultimate mission is to breakthrough innovation! All of us are fully engaged in Fintech industry to deliver cutting-edge solutions for capital markets and digital transformation.

Job Description:

As a Business Analyst at Upskills, you will be at the forefront of analyzing and optimising business processes for our clients in the financial industry. Your role will involve working closely with our financial institution clients to understand their business needs, analyze their current processes, and recommend solutions that leverage our fintech solutions to drive efficiency, reduce costs, and enhance customer satisfaction.

Responsibilities:

· Conduct in-depth analysis of clients' business processes, identifying areas for improvement and efficiency gains.

· Work closely with clients to understand their business requirements and challenges within the financial sector.

· Collaborate with cross-functional teams, including software developers and product managers, to design and implement technology solutions that meet the needs of our financial institution clients.

· Develop and maintain strong relationships with clients, acting as a key liaison between them and our technical teams.

· Stay abreast of the latest trends and technologies in fintech and financial services to propose innovative solutions.

· Assist in the development and refinement of our product offerings by providing feedback from the field.

· Write and maintain programmable code outlined in technical instructions and specifications for software applications and operating systems.

Requirements:

· Bachelor's Degree in Finance, Mathematics, Information Technology, or a related field.

· Strong understanding of business process reengineering and optimization.

· Excellent analytical and problem-solving skills.

· Ability to translate business requirements into technical solutions.

· Strong communication and interpersonal skills, with the ability to present complex information clearly and persuasively to a variety of audiences.

· Experience working with cross-functional teams in a fast-paced environment.

· Familiarity with fintech solutions and how they can be applied to solve challenges in the financial sector.

Our Offer:

· Exciting experience with a fast-paced company.

· Opportunity to harness your full potential as well as exposure to the international environment.

· Professional development opportunities and a commitment to ongoing learning.

· A dynamic, open, and collaborative work culture.

· Medical and dental benefits.

A LITTLE BIT MORE ABOUT US…

We are located at Raffles place, the heart of financial hub in Singapore, surrounded by leading international businesses and financial institutions. Our welcoming space fosters collaboration and encourages lively discussions, providing a stimulating environment complemented by amenities such as kitchen facilities, refreshments, snacks, and an overall open working culture.

Join our team of passionate professionals by sending your resume to [email protected]!

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gkkRVkcy

• Permanent role with an established company
• Exposure to latest technology

About the company

Our Client is one of the most established company with the high tech manufacturing industry. They have a well-established presence of more than 50 years with a global footprint of more than 20 countries. With rapid expansion plan, they are now looking for a new MES System Analyst (Manufacturing Execution System) / CIM Analyst / Engineer – PROMIS to be a part of their team here in the regional headquarters.

About the job

You will be responsible for:

• Oversee, support, and maintain the MES model, including products, routes, operations, and lot movements.
• Design, develop, maintain, and continuously improve assigned Computer Integrated Manufacturing (CIM) applications and components.
• Provide 24/7 Level 2 & 3 support to ensure smooth operation of production lines.
• Collect requirements, design, develop, and deploy new versions of CIM applications.
• Document requirements and manage enhancements in the assigned area.
• Plan, coordinate, and deliver training for assigned applications.
• Work with other departments to enhance productivity, reduce errors and costs, and contribute to improvement projects as needed.

skills and experience required

As a successful applicant, you will have at least 2 year of experience in MES.

Whats on offer

This is an excellent opportunity to join an established MNC with high job stability.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gkkRVkcy (EA: 94C3609/ R1219669)

Location: Singapore Client Office (On-Site)

Salary: 50,000 - 62,000 SGD, annually + 10% performance bonus

THIS POSITION REQUIRES YOU TO BE IN OFFICE Monday - Friday.

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

About the Role:

Applied Value Technologies is seeking a Senior Technical Support Specialist to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the People Experience, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the People Experience team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!

About You:

• Familiar with end-to-end Customer/IT support processes
• Adjusts easily to new or changing circumstances.
• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Focuses on achieving results that promote business success.
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users

Responsibilities:

• Handle and resolve complex customer issues that have been escalated from Level 1/Tier 1 support
• Utilize advanced troubleshooting techniques to diagnose and solve problems.
• Ensure issues are resolved within the agreed service level agreements (SLAs).
• Utilize Service Cloud analytics tools to identify trends, recurring issues, and areas for improvement in the triage process.
• Use Salesforce Service Cloud to track, manage, and resolve customer cases.
• Communicate effectively with IT and business stakeholders to improve on the ground engagement with cross-functional partners
• Maintain accurate and detailed case records, ensuring all interactions and solutions are documented
• Generate and analyze reports to identify trends and areas for improvement
• Provide exceptional customer service and ensure a high level of customer satisfaction.
• Follow up with customers to ensure their issues are fully resolved and gather feedback.
• Work closely with other departments, including Level 3 support, engineering, and product management, to resolve complex issues.
• Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution.
• Participate in regular team meetings and provide feedback on service improvements.
• Stay updated on the latest features and best practices of Salesforce Service Cloud.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities.

Your Expertise:

• Bachelors in Information Technology, Business or a related field preferred
• 3-5 years of experience in application support, with a focus on cloud services, HCM recruiting and/or SaaS platforms
• 3+ years in a hands-on application production support role working on triage, troubleshooting, and coordination on HRIS / ATS systems
• Understanding of end-to-end HCM recruiting processes (Workday)
• Proficiency in using Service Cloud, CRM systems, and support ticketing systems
• Experience in other 3rd party CRM tools
• Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies.
• Knowledge of database management and querying.
• Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
• Experience operating with SLAs in a client-facing role in a production environment
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Ability to work in an onsite office setting 100% of the time
• Flexible to work on-call schedule on weekdays and occasionally on weekends

Nice to have:

• Experience with case management, automation, and service analytics in Salesforce.
• Intermediate SQL skillset
• Strong familiarity with Workday HCM and Salesforce Service Cloud
• Experience with reporting and metrics
• Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL)
• Salesforce Service Cloud Certification
• Workday HCM Certification

We’ve got you covered:

• Competitive salary + performance bonus
• Unlimited paid leave
• 100% employer - paid healthcare benefits (medical, dental vision)
• Sick leave accrual
• 100% paid parental leave - up to 16 weeks
• $1,200 Learning & development allowance (annually)
• $1,200 Health & Wellness allowance (annually)
• Employee referral program
• 401k match up to 4%
• 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.

Summary

Roles at this level provide professional advice and/or support, directly or indirectly to team, based upon a full understanding of a technical, professional, or specialised field.

They plan and ensure progress within established procedures and clearly defined Company policy. They are expected to identify gaps in information and, conduct analyses to solve/resolve problems and issues with short-term consequences. They put forward recommendations on managing more complex situations.

Individuals are responsible for planning and organising their own work and/or that of a team of colleagues, who may be involved in different types of work. There is a need for liaison and the co-ordination of activities across several subsections of the Company. The work involves encountering changing priorities and differing situation.

Principal Accountabilities:

• Maintain the relationship between Building Management, Interior Design company and the Business, raising any building issues to the Interior Designer or Building Management as appropriate.
• Maintain relationship and escalate any feedback or issues with premises suppliers and providers such as Pest Control, Cleaning company and Plants/landscaping.
• Requisition, Procurement and monitoring of Office and Pantry supplies including name card and IT equipment ordering
• Assist with, supervise and monitor the daily scanning of all incoming mails, with saving of scans and notifying internal and external stakeholders according to internal processes. (Including collection of mails from the Postbox and monthly/quarterly mail redirection services)
• To participate in weekly or ad hoc Post office or bank runs when required
• Supervise and oversee the running of the reception area and Front Desk team and partake in Reception duties as and when required.
• Assist the Marketing Manager in preparing office facilities where client events are held onsite
• Assist with Asia Operations initiatives.
• Strive to look for and take ownership of business and process improvements relating to physical documentation and offsite storage
• Assist with Asia Operations initiatives.
• Mentor and train Receptionist/Front Desk and other Business Support Team colleagues with their tasks and personal development
• Such other duties as the management may at times reasonably require. This job description is a guide to the principal, current duties of the job. It does not form part of the contract of employment.

Skills Required:

• Preferably at least 2 years of experience in an administrative or supervisory role.
• Diploma holder in any relevant field.
• Good knowledge and application of Microsoft Office

Attitude Required:

• Meticulous and discreet in handling confidential information
• Able to work well with both internal and external stakeholders.
• Attention to detail is essential.
• Able to adhere to tight deadlines.
• Good self-learning ability, proactive work attitude.
• Good team spirit, excellent communication and problem-solving skills.

Artemyn is a dynamic and growing company with a solid foundation in the industrial sector. Given its diverse operations—from industrial sites and kaolin mining to port access and Hubs— Artemyn is well-positioned to cater to a wide range of industries globally. With its revenue of 400 million euros in 2021 and a workforce of around 1000 employees, the company has a strong operational base and significant industry presence.

Role Overview

Artemyn Singapore is currently seeking an ASIA IT Application Support to join our young, dynamic ASIA IT Team based in Singapore.

The ASIA IT Application Support aims to ensure the smooth operation and maintenance of all applications across the Asia region. This role involves providing technical support and troubleshooting for regional applications, participating in global projects with a focus on SAP implementation and future leadership in Asia, and developing and validating application designs tailored to regional needs.

The ideal candidate will excel in coordinating with global teams, addressing local requirements, and delivering robust solutions that align with both regional and global standards.

We seek quality candidates that have, but are not limited to, the following attributes:

Responsibilities:

• Support All Applications: Provide technical support and troubleshoot issues.
• Global Projects & SAP Leadership: Participate in global projects and lead SAP initiatives for Asia.
• Develop & Validate Designs: Create and assess application designs.
• Gather Feedback: Understand users' business requirements.
• Define Processes: Establish and review IT application processes.
• Collaborate with IT Teams/Vendors: Work with regional and global teams and vendors.
• Author SQL Procedures: Design complex stored procedures and SQL jobs.
• Assist in Project Planning: Contribute to planning and scheduling.
• L1-L2 Support/Training: Offer support and training for end-users.
• Vendor Management: Coordinate with vendors and manage contracts.

Skills & Person Specifications:

Education:

• Diploma/qualification in IT or Computer Science

Typical Profile:

• 5+ years of experience in ERP and BI
• Fluent in written and spoken English
• Team player with experience working with multi-cultural teams and regional exposure
• Pro-active and independent
• Experience working in the manufacturing domain (plus)
• Willingness to learn new applications (plus)

Skills:

• Good knowledge of business processes and ERP architecture
• Knowledge and exposure to different modes of integrations (ETL, ELT, ESB)
• Very good knowledge of Microsoft SQL and SSIS
• Understanding of financial reporting and/or financial concepts
• Understanding of cash-to-order and procure-to-pay processes
• Excellent communication skills, both written and verbal
• Excellent analytical and problem-solving skills
• Ability to prioritize workload and work well under pressure
• Ability to present complex ideas to technical and non-technical audiences

Experiences:

• Exposure to end-user environments with different application technologies (ERP, CRM, BI)
• Regional travel required

Thank you for your interest in this opportunity. Please note that only candidates who are shortlisted will be contacted.

L2 support means – Level 2 support for the production system where the resource is expected to work on the production issues/tickets raised by users/customers, stakeholders, internal alerts. On Daily basis, he would be involved in, but limited to:

1. Pick up the tickets from the ticketing system which are assigned to him/support team (average is about 5-10 tickets assigned on daily basis)

2. Based on the issue description stated in the ticket, investigate for the root cause of the issue in the system by checking the application logs, database records, etc,

3. Once root cause is identified, fix the issue – either through data patches / code fix;

4. As part of the support, write SQLs for investigation, data patches

5. Assist the team to do reviews (e.g. review of SQLs written by other team members) and perform the SQL executions in database.

6. Monitor the application/system logs daily for some of key modules e.g. interface/batch jobs and alert if any issues found.

7. As part of the investigation, go thru the codes and fix the codes if there are issues surfaced.

8. Work closely with project team - Infra team, BA and other developers

9. Liaise with testing team and customer to carry out the SIT/UAT done for the fixes and support the release activities

10. Take on the task assigned by the team lead related to the support activities.

Role

Software Engineer (Java)

Job Purpose

Analyze, design, develop and maintain of IT applications, including documentation and post-implementation customer support.

Job Responsibilities & Duties

• Analyze, design, program, test, document and maintain IT systems or applications

• Provide maintenance support to customers (internal and/or external) by investigating and rectifying reported systems shortcomings.

• Analyze requests for enhancements/changes and write amendment/program specifications.

• Update system documentation.

• Perform and manage stages of the SDLC and participate in the systems review with Project Lead/Manager.

• Understand the interdependencies of the services (application, system and database) and able to pin-point problem areas accurately to improve overall efficiency.

• Design and document system design, architecture and propose appropriate technologies and tools required to implement systems; and ensure users sign-off on design specifications.

• Use development tools to develop applications for better productivity.

• Develop test cases, conduct SIT, load test and tune the performance of systems to meet SLA.

• Deploy systems to production and provide post-implementation support.

• Provide technical guidance to junior colleagues in their work.

• Keep abreast of technological advancement, emerging standards and new software or hardware solutions that may affect decisions about system builds or enhancements.

• Any other duties as and when assigned.

Experience required:

• Possess good experience developing Java EE web application and Java UI frameworks

• Certifications in Java, Java EE etc preferred

• Some project leading experience in IT will be an added advantage

• 3-5 years of experience in systems analysis, design, programming with knowledge of one or more of the following technologies:

o Java, Java EE

o Struts, JSF, Spring, EJB, Hibernate, IBatis

o Weblogic Application Server, Elixir, Oracle DB, LDAP, MQ Series

o JBoss Application Server, Apache Tomcat, ESB

o Oracle Database, SQL, PL/SQL

Responsibilities

• Conduct review and analysis of credit risk assessment.
• Conduct independent and impartial credit risk analysis of existing and potential borrowers for (amongst others) creditworthiness and repayment capability.
• Prepare and present annual and quarterly “Credit Review” to the Branch Senior Management for existing and potential customers within stipulated framework
• Independently support credit rating application proposed by Credit Investment Department.
• Preparation of monthly report to Branch Senior Management (at Credit Committee Monthly meeting) tracking disclosure and receipt of financial statements, and completion of Credit Reviews and CRR reviews within timelines pursuant to Head Office and branch’s P&P.
• Preparation of monthly self review checklist reporting department’s work schedule to Branch Senior Management.
• Preparation of financial and non-financial covenants via respective quarterly and monthly report to Branch Senior Management, together with detailed verification of individual covenants certificate provided by agent banks undertaken from time to time.
• Liaise with Head Office regarding credit control when necessary, which includes but is not limited to communications by e-mail or telephone.
• Organize Credit Committee Individual Proposal/Monthly meetings.
• Prepare and circulate minutes thereof and maintain originals together with related materials so presented.
• Conducting research and producing report on credit issues relevant to branch’s credit portfolio.
• Assist, train and provide oversight for junior or new colleagues to facilitate smooth running of CC Department operations.
• Undertake, assist and support CC Department’s drive to shift away from mechanistic compliance to individual assumption for practices that promote a culture of accountability and good conduct.

Requirements

• Bachelor's degree in relevant field
• At least 5 years of credit analyst experience in banking industry with writing credit papers

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

Roles and Responsibilities

The Crude Oil Trade Analyst is responsible for supporting the crude oil trading team by analyzing market trends, price movements, monitoring trade activities, and providing data-driven insights. This role involves close collaboration with traders to develop trading strategies and identify trading opportunities.

· Monitor global crude oil markets trend, analyse price and premium movements, spreads, and market indicators to identify trading opportunities.

· Evaluate the factors influencing crude oil prices and premiums, including production levels, geopolitical risks, market speculation, and transportation logistics etc…

· Analyse and provide forecast on global and regional demand for crude oil, focusing on economic growth, transportation trends, industrial usage, and government policies.

· Evaluate supply factors, including production capacity, strategic reserves, OPEC decisions etc…

· Provide insights into how supply-demand dynamics influence crude oil pricing and trading strategies.

· Prepare daily, weekly, and monthly market reports for the trading team.

· Maintain and update databases of market data, trade information, and historical price data.

· Develop and maintain analytical models and tools to support trading decisions.

· Any other tasks as may be assigned by the Deputy General Manger.

Requirement:

· 1-2 years of experience in trading, market analysis, or a related role within the oil and gas industry.

· Strong understanding of global crude oil markets, including pricing methodology, premiums, supply, and demand dynamics etc…

· Proficiency in trading platforms and data analysis tools.

· Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.

· Excellent analytical and problem-solving skills.

· Strong communication and interpersonal skills.

· Proficiency in speaking and writing Mandarin is essential for effective communication within the Company.

· Candidates must possess multitasking skills, the ability to work under pressure and meet deadlines, a flexible working style, and good teamwork capabilities.

· Bachelor’s degree in Business Analyst, International Trading, Economics, or a related field.

We are looking for Business Analysts to join our team - we will work together to design, implement and deliver mission-critical web and mobile applications for our clients. It is imperative that our software applications are designed to be robust, secure and future proof, especially given our portfolio of customers. We would like to tap on your experience, knowledge and resourcefulness to deliver world-class solutions for our clients.

Responsibilities

• Work as a key member of the project team to drive the project forward and ensure smooth and successful project delivery.
• Collaborate with client stakeholders (IT team and business owners) and internal stakeholders (project management, business management, development and quality assurance).
• Evaluate and recommend suitable technology while aligning with the company’s and client’s technology directions, including Tech Stack, cloud-based, enterprise architecture and modernization of legacy systems.
• Analyze and synthesize business requirements; and build suitable business cases and generate client/business needs through human-centric, visual methods.
• Develop user stories, functional/technical specifications and acceptance criteria.
• Analyze the impacts of requested changes, and conceptualise and recommend appropriate solutions that continuously address changing business needs.
• Conceptualize business processes and present it visually using workflow diagrams and slide decks to effectively communicate complex ideas and concepts.
• Document and present findings in the form of workflow diagrams, specifications and other project specific documentation.
• Manage the project timeline, plan and prioritise tasks in a constantly changing environment.
• Support the full software development cycle to ensure project readiness for smooth deployment, adoption and operations.
• Create informative, actionable and repeatable reporting that effectively presents progress and status of different aspects of the project to different stakeholders.
• Identify new opportunities for the company’s digital transformation.

Requirements

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering with excellent academic records or outstanding professional or personal achievement.
• Minimum 3 years of experience as a Business Analyst in a software delivery project, participated in a full software or product development cycle, preferably using Agile Methodology.
• Prior relevant experiences e.g Business Analysis, Project Management, IT business analysis, application solutioning design and testing.
• Excellent analytical, conceptualisation and problem-solving skills.
• Excellent verbal and written communication skills with the ability to pitch ideas.
• Strong influencing and people management skills.
• Ability of visualizing workflows and translating them into digital mediums e.g. Word, PowerPoint, and Excel.
• Meticulous and detail oriented with excellent documentation skills.
• A driven and motivated personality with aptitude for analysis.
• Strong and avid interest in web and mobile applications.
• Being a pro-active, self-motivated and resourceful team member with good tech/digital knowledge.

The following would be a “plus”

• Prior experience leading a product development firm or consulting experience.
• Knowledge or experience in implementing projects in at least one of the following areas - Data Analytics, Agile Methodologies, Cloud, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management and Service Design.
• Business Analysis certification, e.g. Certified Business Analysis Professional (CBAP).

This role would be the precursor to a Product Lead/Project Management position to lead teams to deliver software while maintaining a close relationship with the client’s senior stakeholders.

Kindly apply directly on our career portal, thank you!

https://thesoftwarepractice.freshteam.com/jobs/IpG2LfDJsXaj/business-analyst?ft_source=MyCareersFuture_3000241553&ft_medium=Free%20Job%20Boards_3000023934

We seek your understanding that only shortlisted candidates will be notified.

Programmer Analyst (ERP)

Type - 12 months renewable contract

Responsibilities

• To support in upgrading and implementation of New Enterprise Resource Planning System and
  support SME for Manufacturing Process to achieve defined First Pass Yield, Productivity and Target
  Throughput
• Learn the existing system functions/features and Gather feedbacks from stakeholders.
• Work out the discussions with both internal and external parties and map out the requirements
  details.
• Work with cross-functional teams to understand and ensure the systems integration works smoothly.
• Perform Verification & Testing before implementation and ensure the new system meets business
  requirements and goals.
• Identify and document the change requests accordingly to fulfil the business needs.
• Provide ongoing supports before the system go live.
• Document out the new procedures and train to the respective parties on update-to-date process
  flows.
• Setting and managing expectations throughout the full project lifecycle.
• Responsible and track to ensure that project requirements are delivered as per timeline.

Requirements
• Degree or Diploma with relevant experience
• Experience in semiconductor manufacturing industry and system management are advantageous.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected].

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1875348 (Tewari Priyanka)

**********************************

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available

We are looking for Technical Business Analysts at various levels (middle/senior) to join our team - we will work together to design, implement and deliver mission-critical web and mobile applications for our clients. It is imperative that our software applications are designed to be robust, secure and future proof, especially given our portfolio of customers. We would like to tap on your experience, technical knowledge and resourcefulness to deliver world-class solutions for our clients.

Responsibilities

• Work as a key member of the project management team to drive the project forward and ensure smooth and successful project delivery.
• Collaborate with client stakeholders (IT team and System owners) and internal stakeholders (Project Management, Development and DevOps team).
• Work closely with the project’s Solution Architects (both external and internal) to understand technical requirements in the realm of Cloud Architecture, DevSecOps, Continuous Integration and Continuous Delivery (CI/CD).
• Analyze and synthesize business requirements; and build suitable business cases and generate client/business needs through human-centric, visual methods.
• Develop user stories, functional/technical specifications and acceptance criteria.
• Analyze the impacts of requested changes, and conceptualise and recommend appropriate solutions that continuously address changing business needs.
• Conceptualize business processes and present it visually using workflow diagrams and slide decks to effectively communicate complex ideas and concepts.
• Analyze technical requirements; factor in dependencies and critical path, and deliver technical deliverables on a timely basis.
• Deliverables may include the following:
  - Architecture Diagrams
  - Cloud Hosting and Set-up (AWS or Azure cloud)
  - Technical integrations with 3rd party systems
  - Performance and Load Testing
  - Solution Design / Technical Specifications
  - Data Extraction, Transformation and Migration
  - User stories/ functional specifications
  - Workflow diagrams to demonstrate business processes
• Manage the project’s technical track, in relation to overall project timeline; plan and prioritise tasks in a constantly changing environment.
• Create informative, actionable and repeatable reporting that effectively presents progress and status of different aspects of the project to different stakeholders.
• Support the full software development cycle to ensure project readiness for smooth deployment, adoption and operations.
• Be open to learning and exploring new technologies, and more importantly, love getting your hands dirty.

Requirements

• Degree in Computer Science, Infocomm Technology, Computer Engineering with excellent academic records or outstanding professional or personal achievement.
• Minimum 3 years of relevant experience e.g. Software Development, Cloud Architecture, Technical Analyst / System Analyst etc.
• Participated in a full software or product development cycle, preferably using Agile Methodology.
• Prior hands-on coding experiences.
• Excellent analytical, conceptualisation and problem-solving skills.
• Excellent verbal and written communication skills with the ability to pitch ideas.
• Strong influencing and people management skills.
• Ability to understand and translate technical requirements into digital mediums e.g. Word, PowerPoint, and Excel.
• Meticulous and detailed oriented with excellent documentation skills.
• A driven and motivated personality with aptitude for analysis.
• Being a pro-active, self-motivated and resourceful team member who can guide and mentor others.

The following would be a “plus”:

• Relevant certifications e.g. Cloud Certificates, Project Management Certificates.
• Prior experience in a product development firm or consulting experience (IT consultancy, IT service delivery etc).
• Knowledge or experience in one or more of the following areas:
  - Database designs
  - Cloud architecture
  - CI/CD pipelines

If you are interested in joining us, kindly submit your application via https://thesoftwarepractice.freshteam.com/jobs/4PjkczMxlgmH/technical-business-analyst-projects?ft_source=MyCareersFuture_3000241553&ft_medium=Free%20Job%20Boards_3000023934

We seek your understanding that only shortlisted candidates will be notified.

Founded in 2019 in Singapore, the Recoded Studio is stimulated to develop unique games that embrace beauty and simplicity. We are dedicated to creating long-term value for not only our players, but also our fellow team members.

We achieve this by encouraging individuality and teamwork so that each team member can take ownership in their own expertise while collaborating as a group to pursue a shared ideal of constructing the befitting environment that brings out wonderful game experiences to our players.

Our studio is currently looking for a Game Data Analyst to join our multi-talented team and help us make data-driven decisions to improve our games. The role will be responsible for collecting, processing, analysing and interpreting game data to inform game design, business decisions, and customer insights. The Game Data Analyst will work closely with game developers, product managers, and other stakeholders to provide insights and recommendations that drive game improvements and business growth.

Responsibilities:

• Drive data-driven decision making by conducting in-depth analysis of game content, players’ behaviour, and monetization metrics.
• Collect and manage game data from various sources, including game logs, user surveys and analytics tools.
• Develop and implement dashboards to monitor game performance, identify trends, and optimise key performance indicators (KPIs).
• Assist in comprehensive player segmentation and behaviour analysis to support game design and tuning.
• Build and maintain data pipelines, data warehouses, and data visualisations to support data-driven decision making.
• Provide ad-hoc analysis and support to various departments, including marketing, customer service, and product development.
• Stay up-to-date with industry trends and best practices in game analytics, and make recommendations for new tools, technologies, and processes to improve data collection and analysis.

Qualifications:

• Familiarity with MMP is a must
• Bachelor's degree in a quantitative-related field such as Mathematics, Statistics, Economics, Computer Science etc.
• 2+ years of experience in game analytics or data analysis role, preferably in the gaming industry.
• Strong proficiency in SQL, data visualisation tools (such as Tableau or Power BI), and Excel.
• Experience with statistical analysis and machine learning techniques.
• Strong problem-solving and analytical skills, with attention to detail.
• Excellent communication and presentation skills, with the ability to effectively communicate complex data insights to non-technical stakeholders.
• Passion for games and a deep understanding of game mechanics and player behaviour.

If you are a driven and analytical individual with a passion for games and a desire to make an impact in the gaming industry, we would love to hear from you!

How to apply?

Candidates can apply directly on the MyCareersFuture portal. Please include your updated resume.

Applications will be treated in the strictest confidence, where all personal data collected will be kept confidential and only used for recruitment purposes.

Thank you for your interest & time in applying to Recoded! We apologise that only shortlisted candidates will be contacted.

• Desktop support such as password resets, printer configurations, break/fix instructions, support routing and escalation to L2 support in end-user environment.

Requirements:

• Diploma in Computer Science or equivalent
• At least 2 years of experience in troubleshooting Windows 7 & above

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303