Join Us as a Head of our Robot Support Team at LionsBot: Be a Pioneer in the Robotic Revolution!
Are you ready to be a game-changer in the cutting-edge world of Industry 4.0? At LionsBot, we're shaking up the traditional cleaning sector with our awesome robotic solutions, tackling manpower shortages head-on. Our innovative bots are already cleaning up in 30 countries around the globe!
At LionsBot, we live and breathe excellence and creativity. Our vibrant, fast-paced environment is like a 'Band of Brothers' where everyone is united by a shared Unicorn goal. If you're ready to embark on a remarkable journey and be part of a team that's making waves, read on!
Responsibilities:
- Responsible for the management and construction of the global after-sales service network outside Singapore
- Build the service support teams across Europe, Asia and USA to support our partners with quick on-site support to resolve major issues and important trails and demonstrations
- Lead the international Robot Support Team (RST) team to carry out the training on product repair, maintenance, technical upgrade and software version iteration for all LionsBot products to the partners
- Lead the team to collect after-sales problems, suggestions to improve products, customer satisfaction assessment, etc., to give feedback to the R&D department for product updates and future iterations.
- Managing the schedule and deployment of RST engineers to customer sites globally for after-sales support
- Responsible for the establishment of training and deployment SOPs for RST engineers and customers’ technicians
- Collaborate with sales team to devise suitable strategies for robot trials at potential customer sites globally
Requirements
- Bachelor's degree in Engineering, Robotics, or a related field
- 5+ years of experience in robotics service, maintenance, or a similar role
- Strong leadership and project management skills
- Technical proficiency in robotic systems and troubleshooting
- Excellent problem-solving and communication skills
- Able to work in a fast-paced environment
