Industry: Telco

Location: Ubi

Working hours: 9:00am to 6:00pm, Monday to Friday

Salary Range: $2,500 Per Month (Max)

This is a 1-Year Contract role. (Subject to renewal)

Roles:

• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
• Providing accurate and timely information about the company's products or services based on the defined set of QnA
• Resolving customer issues efficiently and in a friendly manner
• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
• Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
• Provide weekly report SLA, key queries, new escalation/ topics from customer queries

Qualities and Skills:

• Previous experience working in a customer-facing role/ contact centre/ telemarketing
• Proficiency in using a computer, ability to quickly learn how to use different software
• Process-oriented and customer-oriented mindset
• Highly proficient in both written and verbal English to communicate effectively with our consumers

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9722

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen

1-3yrs exp and Exp on Unix/sql and monitoring tools

Incident and Problem management.

Morning (7.30am-4.30pm) /afternoon (2-11pm) shifts /night shift time- 10pm- 7.30am

Rotation is every 2 weeks, you'll be on a single shift for 2 weeks.

But you need to be flexible as well since it can change considering this is a new team.

• Perform work in shifts to provide 24/7 on-site .

• Incident and Problem management.

• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

• Provide root cause analysis techniques to determine cause and resolve complex system issues.

• Perform post-resolution follow-ups to ensure problems have been adequately resolved.

• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

• Work with onsite and offshore teams across multiple technologies/applications

• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.

• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

• Good to have knowledge, experience on UNIX and SQL

Our company is at the forefront of innovation in financial technology. Our mission is to develop an AI-driven platform that predicts market trends, empowering retail investors with the tools previously only accessible to professionals. We're looking for a talented Senior Machine Learning Developer with an interest in finance to join our growing team in our Singapore office.

Job Responsibilities:

• Focuses on bridging financial models to machine learning and deep learning models to financial models.
• Focuses on bridging manual subject matter experts’ rule-based financial strategies to ML/AI strategical agents such as multi-agent modelling, macro-micro model ensembles.
• Combine statistical and non-statistical models via meta-learners.
• Range of work scope may involve that extends but not limited to: AI Stock Screener using Bayesian Modelling etc., AI Portfolio Optimization using Reinforcement Learning, AI Stock Trends Prediction using PyTorch Forecasting etc.
• Combine classical model evaluation with financial trading evaluation metrics such as Sharpe, Turnover, Fitness, Returns, Drawdown, Margin, Long Count, Short Count, Sector/Subindustry Allocations etc.
• Part of a sub-team focusing on full autonomous AI Trading under a larger trading division.

Job Requirements:

• Bachelor’s degree of Financial Engineering Background or relevant qualifications.
• Possess stack: PyTorch/Tensorflow, Python, R and SQL.
• Experiences in Alpha generations and metrics evaluation contextualization to financial trading metrics.
• Able to explain the meaning behind ‘everything is AI but nothing is AI’.

** Salary will be commensurate with the candidate's level of experience and qualifications, reflecting our commitment to equitable compensation practices

KEY RESPONSIBILITIES

Review of system interfaces

Monitor, troubleshoot and resolve system interfaces i.e. between collection system(s), accounting system(s), banks and any other related systems such as systems managing donations, volunteers, user access and procurement.

Review of user access of accounting systems and bank portals

· Monthly, quarterly and yearly review of user access of various systems and different bank portals.

· Prepare reports for management’s review and approval.

Maintenance of helpdesk Email

· Average 25 emails per day

Fixed Assets Management

· Process capitalisation of assets, disposal, transfers.

· Fixed Assets Reporting

· Asset count

REQUIREMENTS

· Bachelor degree relating to Finance field

· At least two years’ experience in IT systems or as Finance Officer or Accountant.

· Good understanding of FRS and SB FRS.

· Meticulous with good analytical and problem-solving skills.

· Good written and verbal communication skills.

· Good customer service skills.

· A good team player.

· Good presentation skills.

· Able to multi-task.

· Able to meet tight deadlines.

· Hands on experience of Workday accounting system will be an added advantage.

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume for a confidential discussion. We regret that only shortlisted candidates will be notified.

Job Code: Ky

PERSOLKELLY Singapore Pte Ltd | EA Licence No: 01C4394

Chan Sau Wah Kenny | EA Reg No: R1106707

More jobs available www.persolkelly.com

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#SGUnited

We are looking for Technical Business Analysts at various levels (middle/senior) to join our team - we will work together to design, implement and deliver mission-critical web and mobile applications for our clients. It is imperative that our software applications are designed to be robust, secure and future proof, especially given our portfolio of customers. We would like to tap on your experience, technical knowledge and resourcefulness to deliver world-class solutions for our clients.

Responsibilities

• Work as a key member of the project management team to drive the project forward and ensure smooth and successful project delivery.
• Collaborate with client stakeholders (IT team and System owners) and internal stakeholders (Project Management, Development and DevOps team).
• Work closely with the project’s Solution Architects (both external and internal) to understand technical requirements in the realm of Cloud Architecture, DevSecOps, Continuous Integration and Continuous Delivery (CI/CD).
• Analyze and synthesize business requirements; and build suitable business cases and generate client/business needs through human-centric, visual methods.
• Develop user stories, functional/technical specifications and acceptance criteria.
• Analyze the impacts of requested changes, and conceptualise and recommend appropriate solutions that continuously address changing business needs.
• Conceptualize business processes and present it visually using workflow diagrams and slide decks to effectively communicate complex ideas and concepts.
• Analyze technical requirements; factor in dependencies and critical path, and deliver technical deliverables on a timely basis.
• Deliverables may include the following:
  - Architecture Diagrams
  - Cloud Hosting and Set-up (AWS or Azure cloud)
  - Technical integrations with 3rd party systems
  - Performance and Load Testing
  - Solution Design / Technical Specifications
  - Data Extraction, Transformation and Migration
  - User stories/ functional specifications
  - Workflow diagrams to demonstrate business processes
• Manage the project’s technical track, in relation to overall project timeline; plan and prioritise tasks in a constantly changing environment.
• Create informative, actionable and repeatable reporting that effectively presents progress and status of different aspects of the project to different stakeholders.
• Support the full software development cycle to ensure project readiness for smooth deployment, adoption and operations.
• Be open to learning and exploring new technologies, and more importantly, love getting your hands dirty.

Requirements

• Degree in Computer Science, Infocomm Technology, Computer Engineering with excellent academic records or outstanding professional or personal achievement.
• Minimum 3 years of relevant experience e.g. Software Development, Cloud Architecture, Technical Analyst / System Analyst etc.
• Participated in a full software or product development cycle, preferably using Agile Methodology.
• Prior hands-on coding experiences.
• Excellent analytical, conceptualisation and problem-solving skills.
• Excellent verbal and written communication skills with the ability to pitch ideas.
• Strong influencing and people management skills.
• Ability to understand and translate technical requirements into digital mediums e.g. Word, PowerPoint, and Excel.
• Meticulous and detailed oriented with excellent documentation skills.
• A driven and motivated personality with aptitude for analysis.
• Being a pro-active, self-motivated and resourceful team member who can guide and mentor others.

The following would be a “plus”:

• Relevant certifications e.g. Cloud Certificates, Project Management Certificates.
• Prior experience in a product development firm or consulting experience (IT consultancy, IT service delivery etc).
• Knowledge or experience in one or more of the following areas:
  - Database designs
  - Cloud architecture
  - CI/CD pipelines

If you are interested in joining us, kindly submit your application via https://thesoftwarepractice.freshteam.com/jobs/4PjkczMxlgmH/technical-business-analyst-projects?ft_source=MCF_3000241553&ft_medium=CareerSite_3000194761

We seek your understanding that only shortlisted candidates will be notified.

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

About the role

The incumbent will directly report to a Hub Manager with the key objective of providing customer-focused solutions in support of operational objectives and business development strategies. The incumbent will also indirectly report to the Operational Excellence team, which governs the framework and methodology of continuous improvement projects.

What you will be doing

• Leverage on lean principles to increase operational performance and optimise warehouse resources, creating value for internal and external stakeholders
• Spearhead continuous improvement projects within the warehouse, from process gap identification to solution design and implementation, as well as operational change management
• Support the Operations Manager in the monitoring and analysis of performance data such as KPI and productivity reports, as well as financial data such as billing reports and account P&L
• Partner with the Key Account Manager in business development efforts through maintenance of customer satisfaction and solutioning of value creation opportunities
• Collaborate with subject matter experts from the Innovation, Automation, and Warehouse Management System (WMS) team to implement new technology or fine-tune existing solutions within the warehouse
• Contribute to the Operational Excellence (OpEx) community by sharing knowledge of best practices and new solutions, and participating in technical trainings and focus group workshops
• Support the OpEx core team in OpEx-led events and group collaterals

The successful candidate

• Degree in Engineering / Logistics / Supply Chain Management
• Project management and change management
• Strong in data crunching, analytical, conceptual and problem-solving abilities
• Knowledge in lean, six sigma, 5S, WMS
• Proficiency in Microsoft Office, Excel, Access, SQL
• Excellent interpersonal and communication skills

GENERAL DESCRIPTION

The candidate will be a member of the IT Service Management team. The Application Support Analyst provides primarily Level 2 support for the different applications that are supported out of Asia and Zurich.The analyst will also be responsible for the monitoring of incidents/issues, tracking of problems and ensuring SLA are met for the applications under his/her charge.

Key Features and Accountabilities

Good knowledge of IT systems in banking domain. Understanding of Private Banking would be advantageous.

Below are the key areas of focus –

• Manages day-to-day incidents/service requests and problems in the IT environment
• Ensures that availability & reliability for the relevant production applications are maintained
• Ensures health checks, system connectivity, consistency and data integrity are performed as per schedule
• Supports the IT Service Continuity Management activities relating to the relevant production applications
• Processing of incident tickets generated by monitoring systems and service desk within SLAs
• Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders

Production Support Governance

• Responsible for incident/service request/problem tickets
• Coordinate incidents solving activities
• Support Incident Management team in the resolution of high priority incidents
• Perform tickets review and make recommendations for improvement
• Monitoring of production environment to ensure system availability
• Performs health checks, system connectivity, consistency and data integrity
• Supports batch monitoring/management/issue resolution
• Supports the ITSCM lead for the IT Service Continuity Management DR/ BCP exercises
• Keep application documentations up to date

Change and Release Management

• Performing sanity checks on applications during periodic releases on weekends
• Involve in pre-release walkthrough on changes related to the applications under his/her charge

Regulatory Responsibilities &/OR Risk Management

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
• Support DR/BCP activities in assigned application areas and ensure smooth and seamless completion of activity within regulatory guidelines

SKILLS REQUIREMENTS

Personal and Social

• Conscientious in ensuring defined SLAs are met
• Good communication and organization skills
• Ability to work independently or as part of a team
• Ability to interact and coordinate with business users within a financial institution
• Ability to analyse problems and provide short term and long-term solutions
• Highly motivated, and proactive, with an eagerness to learn and take on new concepts

Professional and Technical

• Candidates must have least 5 years’ experience in Level 2 support in a banking environment
• Candidates must have exposure to technical requirements analysis, planning, configuration management, and hands-on technical skills
• Knowledge of MAS TRM guidelines
• Knowledge of ITIL concepts
• Technical knowledge with LINUX/UNIX systems and J2EE based apps servers is a must
• Functional/technical knowledge in the area Channels/Digitalization (e.g internet banking services, client output/document generation), Data Integration (e.g. data warehouse/ETL concepts) as well as in the area of Transactions handling systems is preferred
• Good understanding and frequent usage of MYSQL or Oracle on different database platforms is preferred
• Knowledge of basic MS office tools and various operating systems
• Knowledge of performance monitoring tools is an added advantage
• Knowledge of T24 and its underlying architecture is an advantage

1) Prepare monthly consolidated management reporting and performance review slides for the APAC region with comparison to budget and forecast.

2) Collaborate with accounting team for quarterly statutory and management reporting reconciliation.

3) Drive and prepare annual budget, Long Term Plan (LTP) and regular forecast.

4) Develop Excel templates to gather and consolidate financial and operational information for budget and long-term plan.

5) Work with HQ for budget and LTP data input and extraction using group planning system-Anaplan.

6) To gain deep understanding of business and processes and be part of the major business / strategic discussion.

7) Collaborate with business development, sales, project teams in different countries for project controlling (PPA signing, COD etc) and variance analysis.

8) Work closely with accounting team on the costs gathering for different costs objects e.g. regular project, M&A project, costs center and country.

9) Prepare monthly APAC PL by projects. Monitor the performance of each project and variance analysis on project cost and profit between budget and actual.

10) Collaborate with accounting team, HR and TotalEnergies affiliates to break and analyze the inter-co recharge.

11) Setup and prepare monthly APAC PL reporting by costs center and country.

12) Develop and maintain comprehensive knowledge of the ERP system as finance super user. Collaborate with stakeholders and drive finance system upgrades / implementation.

13) Work with accounting and operational team to enhance data collection and reporting capabilities. Ensure accuracy and integrity of financial and operational data in relevant systems.

14) Continuously seek opportunities to improve financial processes and systems. Implement best practices in financial analysis and reporting.

15) Perform ad-hoc financial analysis and modelling to support special projects, new initiatives, and strategic initiatives.

Requirement

1) Bachelor's Degree in Finance or Accounting. Professional certifications (e.g. ACCA, CA) are preferred

2) Minimum 6 to 10 years of experience across audit, FP&A and management / financial reporting in MNC.

3) Knowledge of project accounting will be a strong plus. Prior experiences with renewables energy business preferred.

4) Advanced-level Excel skills with budget/forecast modeling experiences is a must

5) Able to look at the bigger picture by being able to connect the various dots

6) Knowledge of ERP system. Experience with Microsoft Business Central will be a strong plus

7) Outstanding interpersonal, verbal and written communication skills

8) Strong analytical, problem solving and quantitative analysis skills required

9) Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

What a Supply Chain Data Analyst does at HP:

• Work closely with stakeholders to understand and maintain focus on their analytics needs, including critical metrics and KPIs, and deliver actionable insights to relevant decision-makers.
• Create and maintain rich interactive visualizations, with reporting components from multiple data sources.
• Define and implement data acquisition and integration logic, selecting an appropriate combination of methods and tools to ensure optimal scalability and performance of the solution.
• Develop and maintain databases, and build solution that will make our data evaluation process more flexible or scalable across datasets.
• Create best-practice reports based on data mining, analysis, and visualization.
• Work directly with managers and users to gather requirements, provide status updates, and build relationships.

Qualifications:

• Bachelors degree in Engineering, Data Analytics or equivalent experience.
• Typically 3-5 years of experience in supply chain function or Business/ Systems Analysis.
• Fresh graduates with relevant skillset may apply.
• Good knowledge of manufacturing supply chain.
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
• Strong teamwork and project management skill.
• Strong analytical, problem-solving, and critical-thinking skills.
• Strong written and verbal communication skills including technical writing skills.
• Strong SQL or Excel skills, with aptitude for learning other tools, such as Python programming, html.
• Good understanding of HP business units and HP business strategy.

Open to freshers.

, kindly find additional information which may be useful.

Responsibilities:

Enhance Generative AI Accuracy:

1) Build and curate a comprehensive knowledge base to serve as a foundation for the Generative AI model.

2) Evaluate and analyse AI-generated responses to identify areas of improvement and optimize accuracy.

Response Analysis and Evaluation:

1) Identify, analyse, and assess the quality of AI-generated responses, ensuring they align with company standards and customer expectations.

2) Collaborate with the AI Development team to implement necessary adjustments to improve response quality.

Safety Scenario Establishment:

1) Develop and implement safety scenarios to mitigate the risk of inappropriate or sensitive AI responses, maintaining ethical and responsible AI interactions.

Data Set Maintenance:

1) Deconflict and curate data sets across various platforms to ensure a diverse and clean input for the Generative AI model.

2) Regularly update and refine data sets to reflect evolving language trends and user preferences.

Knowledge Base Updates:

1) Perform daily updates to the knowledge base, integrating the latest product information, industry updates, and relevant content.

2) Ensure accuracy and relevance of information provided by collaborating with product owners and subject matter experts.

Demand Analysis:

1) Engage in call listening activities to identify emerging demand topics and customer preferences.

2) Provide insights and recommendations to the AI Project Manager for enhancing AI-generated responses in response to these demands.

Collaboration with Product Owners:

1) Establish effective communication channels with product owners to continuously enhance the knowledge base and refine AI responses.

2) Actively gather feedback and insights from product owners to improve the accuracy and relevance of AI interactions.

Product Knowledge & Call Handling Trained

1) To be trained in Banking Related product knowledge and undergo training to learn how a customer service officer handles a customer over a call.

2) Standby support to be activated on adhoc basis by Workforce Management team to service calls/emails or any other functions deemed to be necessary to maintain Customer Centre’s service levels.

Requirements:

These are the experience and skillsets that we are generally looking for:

1. Meticulous and show great attention to detail. (Important)

2. Possess an analytical mindset to identify key performance metrics and evaluate the success of Gen AI initiatives. (Important)

3. Basic understanding of prompt engineering, data pre-processing, and data ingestion techniques in the context of Generative AI systems. (Good to have but not essential)

4. Proficient in MS Office (Word, Excel, Project and PowerPoint)

Job Description :

• This role will report to the Head, Transformation Office and will be responsible for planning, executing and overseeing strategic and transformation projects across Maybank Singapore. You will work closely with cross-functional teams and key senior stakeholders to ensure successful delivery of projects / programs that drive business growth, innovation and change within the organization.
• Drive strategic planning efforts to align projects with organizational goals and priorities.
• Develop and present business cases to support project initiatives, ensuring clear articulation of benefits, costs, and risks.
• Lead end-to-end project management for strategic and transformation initiatives including scope definition, project planning, resource allocation, and risk management.
• Collaborate with business and support function stakeholders to understand their objectives, requirements, and transformation agenda, and leverage agile principles with a customer-first approach to facilitate continuous improvement and iterative delivery.
• Develop and maintain project strategy documents, timelines, and budgets to ensure project success.
• Establish the Program Management Office (PMO) structure, reporting framework, templates, channels, and cadence to effectively monitor progress, identify areas for improvement, and keep key stakeholders informed.
• Facilitate stakeholder alignment and buy-in through effective communication, negotiation, and influence strategies.
• Manage and monitor project progress, establish and track key performance indicators, and ensure project milestones are met, on time, and within scope.
• Identify and mitigate project risks, proactively addressing any issues that may impact project timelines or quality.
• Serve as the main contact point for key senior management of the Bank, program stakeholders, providing regular status updates, addressing concerns, and managing expectations.

Job Responsibilies :

• Bachelor’s degree in business, technology, finance, or a related field; PMP, Agile or other certifications are a plus.
• Minimum 3-5 years’ experience as a Management Consultant / Project Manager, with a track record of successfully managing large and complex transformation programs / digital transformation projects.
• Excellent communication, leadership and interpersonal skills.
• Exceptional problem solving and decision-making abilities.
• Ability to manage multiple projects simultaneously, and adapt to changing priorities.
• Experience executing and implementing project management and change management initiatives in large and complex organizations.

*Only shortlisted candidates will be notified.

Task & Responsibilities:

• To carry out post trade contract activities and day-to-day execution of bulk physical contracts concluded by the Trading Team. This involves planning shipments to payment collection.
• Acknowledgment of nomination to buyer and sending it on to shipper ensuring shipper acceptance of nomination.
• Informing and coordinating with Trade Finance Team about all new bulk shipments where a purchase of warehoused goods that will be funded by banks are involved as TF Team needs to arrange releases.
• Close communication with our Thailand Operations Team for bulk shipments with Thai origin as shipper communication will be handled by Thai Team for this.
• Ensure all information like Dem/Des, documentary instruction or LCs (if required) are in place before loading.
• Issuing documentary instructions to shipper for timely preparation of shipping documents and follow up on draft documents for checking.
• Creating shipment number in our in-house system, Suite
• Ensure all drafts are checked and confirmed by buyer and passing on to shipper. Follow up on scanned signed documents and original documents.
• Instructing / Appointing cargo surveyors at loading and discharging port(s).
• Create sale invoice and upload all shipping documents in Suite.
• Ensuring payments from buyers are made in time before shipments arrives at destination.
• Managing the payment of suppliers, freight invoices and any other costs.
• Preparation & maintenance of shipment files in in-house Suite and any hard copies if required.
• Arrange local or overseas courier to send out original documents.
• Updating/Extracting records of shipment plans and supplier call forward plans via excel or system database
• Join weekly execution calls with both London team and Thailand team.

Required Skills and Experience:

• Minimum Diploma holders
• Excellent written and verbal proficiency in English
• Experience in bulk shipment experience would be giving strong preference.
• Experience in RSA / SAOL / Sugar No. 11 rules and regulation and Incoterms would be helpful.
• Established in negotiating documents basis CAD, Bank Documentary Collection, and Documentary Letters of Credit.
• Experience in Letter of Credits negotiation and UCP, ISBP rules would be helpful.
• Fast learner and be able to work under pressure
• Ability to act with integrity when dealing with confidential matters
• Team player with strong work ethics and excellent communication & organisational skills
• Computer literate in Microsoft Word, Excel and Power Point

Location: Henderson Road

Working Hour: 5 Days work Week 9AM – 6PM

Salary: $4,500 - $5,000

Job Scope

• Be the primary technical contact for customers and in house repair jobs
• Assist customers in the repair and maintenance activities, but also with Providing spare parts and associate services
• Identify and translate customers’ requests ;
• Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
• Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
• Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
• Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
• Occasionally promote to customers, technical training sessions and sales of spare parts and repairs ;
• Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
• Be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
• Identify potential sales opportunities and forward the information to the sales teams.
• Identify the spare parts needed for Sales team to quote to customer
• Recommend spare parts needed for regular maintenance/during troubleshooting
• Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
• curb warranty costs.
• Be responsible for the collection of outstanding payments for the Customer Service department
• Maintain proper records of interaction with customers within the CRM tool
• Control offers and order confirmation as per applicable procedures

Requirements

• Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
• Degree in Mechanical Engineering
• With hands on experience on compressors, turbines and pumps mechanically
• Be willing to travel if needed.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

We are seeking a highly skilled and motivated Business Analyst to join our team. The ideal candidate will have extensive experience with Business Analysis, Banking, UAT & SQL.

Requirement

• Minimum of 3-5 years of experience as a Business Analyst in the banking industry.
• Proven experience in requirement gathering,documentation.
• Hands-on experience with Systems Integration Testing (SIT) and User Acceptance Testing (UAT) methodologies.
• Strong experience with SQL for data analysis and reporting.
• Build and maintain strong relationships with internal and external stakeholders.
• Provide regular updates and insights to business and technical team
• Act as a liaison between business users and technical teams.

• Answering of enquiries for group purchases (Corporate, Schools, Travel Agent enquiry) and general mailbox
• Support in fulfillment of group booking (book slot for group, ticket issuance, invoice processing, liaison with client for any visit matters, liaison with caterers for food arrangements)
• On ground liaison with client and other stakeholders during group visit day (e.g. school teachers, caterers)
• Conduct site visits and product presentations to potential clients to showcase and promote the attraction
• Conduct briefing or guided tour of the attraction for guests when required
• Preparation of various reports for monthly reconciliation and billing
• Handling of other administrative duties as assigned by Supervisor

Requirements:

• Diploma in any discipline
• Minimum 1-2 years working experience in handling admin, coordination or sales support duties
• Ability to work on evenings, weekends or public holidays when required
• Proficiency in Mandarin would be an added advantage due to the need to liaise with Mandarin-speaking stakeholders
• Meticulous and organized team player with the ability to multi task
• Possess strong communication (both verbal and written) skills and ability to liaise directly with customers
• Proficiency in MS office will be an added advantage

Please contact Terence at +65 9645 4048 your resume directly for fast response.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Objective

Manage compliance with regulatory rules focusing on MAS requirements on governance, culture and conduct as well as data protection and PDPC rules on data privacy

Manage the regulatory liaison with the relevant regulatory bodies where applicable

Collaborate with business units to foster a positive compliance and governance culture through effective compliance awareness, engagement, advisory and preventive programs.

Serve as a point of contact to provide advice, guidance and support to business units and business development in the Right Way.

Roles and Responsibilities:

Data Privacy

• Support the team in providing oversight, guidance and ongoing advisory to the business functions to ensure compliance with the Personal Data Protection Act (PDPA) requirements and obligations.
• Provide PDPA training to key stakeholders as required.
• Monitor compliance with PDPA requirements and conduct review of processes/controls and testing where required.
• Maintain oversight on DNC/PDPA breaches and remediation.
• Proactively foster a positive risk culture within the Company by raising awareness and implementing data privacy initiatives

Governance, Culture & Conduct

• Support the team in providing oversight, guidance and ongoing advisory to the business functions to ensure compliance with the Monetary Authority of Singapore (MAS) requirements and obligations relating to governance, culture and conduct.
• Provide relevant training to key stakeholders as required.
• Monitor compliance with the relevant requirements and conduct review of processes/controls and testing where required.
• Proactively foster a positive risk culture within the Company by raising awareness and implementing governance, culture & conduct initiatives

Communication

Internal Stakeholders

• Regular engagement with relevant stakeholders regarding governance, culture & conduct, data privacy -related issues/concerns/matters/queries.
• Periodic reporting and handling requests from Group.
• Engagement with Senior Management on important regulatory issues.

External Stakeholders

• MAS, PDPC
• Auditors: Managing and handling external auditors in relation to relevant audit findings and/or queries.

Requirements:

· Bachelor’s degree with 2 to 5 years’ working experience, preferably in the financial services industry, focusing on governance, culture & conduct, data privacy issues including external liaison with regulators.

• Working knowledge of governance, culture & conduct, or data privacy matters.
• Professional Certificate in internal controls/Practitioner Certificate in Personal Data Protection will be an added advantage.
• Team player
• Liaison, relationship building and communication skills e.g. mediation.
• Building trust and credibility with Key Regulators by responding in an accurate, timely and concise manner.
• Project management, presentation and training skills

We are looking for highly motivated fresh graduates to start a career as a Business Analyst. We have designed a specific learning program to accelerate the young and talented graduates to enter and start their careers with the aspiration to empowering breakthrough innovation in Financial Services!

WHO IS UPSKILLS?

Upskills supports banks and financial organizations to lead projects efficiently and reduce time to market. Our expertise in capital markets software, combined with strong functional knowledge and our commitment to excellence makes us quite unique in the industry.

Our service offerings cover the entire lifecycle of financial technology transformation projects be it a greenfield implementation, an extension, or an upgrade.

At Upskills, we are a team of creative thinkers and problem solvers, our ultimate mission is to breakthrough innovation! All of us are fully engaged in Fintech industry to deliver cutting-edge solutions for capital markets and digital transformation.

Job Description:

As a Business Analyst at Upskills, you will be at the forefront of analyzing and optimising business processes for our clients in the financial industry. Your role will involve working closely with our financial institution clients to understand their business needs, analyze their current processes, and recommend solutions that leverage our fintech solutions to drive efficiency, reduce costs, and enhance customer satisfaction.

Responsibilities:

· Conduct in-depth analysis of clients' business processes, identifying areas for improvement and efficiency gains.

· Work closely with clients to understand their business requirements and challenges within the financial sector.

· Collaborate with cross-functional teams, including software developers and product managers, to design and implement technology solutions that meet the needs of our financial institution clients.

· Develop and maintain strong relationships with clients, acting as a key liaison between them and our technical teams.

· Stay abreast of the latest trends and technologies in fintech and financial services to propose innovative solutions.

· Assist in the development and refinement of our product offerings by providing feedback from the field.

· Write and maintain programmable code outlined in technical instructions and specifications for software applications and operating systems.

Requirements:

· Bachelor's Degree in Finance, Mathematics, Information Technology, or a related field.

· Strong understanding of business process reengineering and optimization.

· Excellent analytical and problem-solving skills.

· Ability to translate business requirements into technical solutions.

· Strong communication and interpersonal skills, with the ability to present complex information clearly and persuasively to a variety of audiences.

· Experience working with cross-functional teams in a fast-paced environment.

· Familiarity with fintech solutions and how they can be applied to solve challenges in the financial sector.

Our Offer:

· Exciting experience with a fast-paced company.

· Opportunity to harness your full potential as well as exposure to the international environment.

· Professional development opportunities and a commitment to ongoing learning.

· A dynamic, open, and collaborative work culture.

· Medical and dental benefits.

A LITTLE BIT MORE ABOUT US…

We are located at Raffles place, the heart of financial hub in Singapore, surrounded by leading international businesses and financial institutions. Our welcoming space fosters collaboration and encourages lively discussions, providing a stimulating environment complemented by amenities such as kitchen facilities, refreshments, snacks, and an overall open working culture.

Join our team of passionate professionals by sending your resume to [email protected]!

Responsibilities:

• Responsible for data preparation, data mining, to create/identify opportunities through analytics
• Conduct exploratory data analysis and provide rapid iterations of analysis to refine problem and identify potential solutions
• Assemble large, complex data sets from a wide variety of data sources
• Interpret and communicate analytical findings and insights to technical and non-technical stakeholders in order to assist in making data-driven decisions
• Contribute to the development of data science infrastructure, tools, and frameworks for efficient data analysis, experimentation, and model deployment
• Abide and adhere to data governance policies in servicing data extraction or report requests, metrics and dashboards

Requirements:

• Master’s / Bachelor’s Degree in a quantitative discipline (e.g., Statistics, Biomedical Informatics, Computer Science, Applied Mathematics, or similar)
• 3 years of relevant experiences in data analytics and governance
• Demonstrated experience with Python, R, or similar programming languages
• Working knowledge of data analysis tools and databases
• Strong analytical skills, with experience solving problems using data and providing practical business insights
• Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders
• Experienced in Public Health / Pharmaceutical industry is advantageous

To apply, please visit www.gmprecruit.com and search for Job Reference: 24106

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

At least 3 years being a BA or in the treasury business domain.

Must have Bank BA experience and degree in Finance.

Experience:

• Designed and implemented a bond trading system.

• Contributed to system migration, reconciliation, and report generation.

• Engaged with front office teams to gather business requirements.

• Resolved ad-hoc issues promptly.

• Coordinated with cross-functional teams for seamless system integration.

• Utilized agile methodologies for project management.

Responsibilities:

• Design and Implement systems.

• Gather and document user requirements.

• Resolve issues promptly.

• Coordinate with cross-functional teams.

• Manage projects using agile methodologies.

Job Responsibilities:

Admin Duties for WSQ Operations

• Create and upload course runs in the Training Partner Gateway (TPG) portal.
• Create sessions under the different course runs in TPG portal according to our timetables.
• Verify all the entries for the new students’ particulars and upload them into the course enrolment session under TPG.
• Check status of all the course runs/sessions & enrolment creations under TPG notification session and follow up accordingly.
• Monitor attendance for all the students registered under TPG.
• Coordinate with relevant course coordinators for any changes to the course runs and sessions.
• Submit and upload assessment results for all participants under the Registered Training Provider (RTP) programmes.
• Download all the Statement of Attainments (SOAs) for the various RTP programmes.
• Handle all administrative and logistic matters pertaining to TPG.
• Undertake all TPG related trainings initiated by SkillsFuture Singapore (SSG).
• Provide support in setting up the Student Management System.
• Provide administrative support for Resource Planning & Assessment (RPA) if needed.
• Assist the Planning and Compliance Team for the purposes of document submission and audits.
• Plan and manage the operations of programmes for WSQ and Non-WSQ courses;
• To propose and implement marketing action and sales plans to achieve organisational objectives and sales targets for designated market segments.
• To develop new business opportunity with current and new clients.
• To attend to customer's enquiries/ feedback and follow up with after sales service.
• To co-ordinate activities to ensure successful programme implementation and delivery.
• To assist with data collection and preparation of reports.
• To ensure timely submission of information on the TMS portal and processing of trainee applications.
• To ensure compliance to requirements stipulated by the relevant agencies, which include but not limited to SSG, WSG and PDPA. Such requirements include timely submission of attendance, results, proper documentations such as proposals, contract agreement course applications, meeting minutes/reports with clients.
• Review and improve work processes;
• Any other tasks, reasonable and within the scope of the appointment, as and when assigned by management.

Admin duties for Accounts Support

• 5 days work week (8.30am - 6.15pm)
• Manage accounts documentation, filing and record-keeping
• Follow up and respond to client's enquiries
• Send reminders and contact clients for follow up on payments
• Other ad-hoc duties that may be delegated from time to time by management

JOB REQUIREMENT

• Well organized and proactive
• Pleasant and approachable disposition with good communication and mature working attitude
• We seek Mandarin-speaking candidates who are required to serve Mandarin-speaking clients.
• Have computer knowledge and have at least 1-2years of working experience
• Team Player
• Able to start work immediately

Responsibilities:

• Provide onsite IT support in a professional and courteous manner.
• Coordinate break-fix of IT related equipment with support teams in incident/problem investigation and resolution.
• Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.
• Ensure timely case attention, resolution, escalation and closure, so that SLA is met
• Ensure timely escalation of major and critical incidents.

Requirements:

• Diploma in Information Technologies or related fields.
• Minimum of 1-2 years of relevant working experiences in IT Deskside, Desktop support
• Working knowledge in experience with MS Windows Operating Systems.
• Basic PC staging and hardware configuration & administration e.g., tablet, printer, RF & barcode scanner, Cisco IP phone etc.
• Basic network infrastructure knowledge and smart hands support.
• Training for new products or tools for end users.
• Positive working attitude and willing to learn and take up new tasks as and when assigned.

Additional info:

• This is on 12 months, renewable contract

To apply, please visit www.gmprecruit.com and search for Job Reference: 24574

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

We are looking for Business Analysts to join our team - we will work together to design, implement and deliver mission-critical web and mobile applications for our clients. It is imperative that our software applications are designed to be robust, secure and future proof, especially given our portfolio of customers. We would like to tap on your experience, knowledge and resourcefulness to deliver world-class solutions for our clients.

Responsibilities

• Work as a key member of the project team to drive the project forward and ensure smooth and successful project delivery.
• Collaborate with client stakeholders (IT team and business owners) and internal stakeholders (project management, business management, development and quality assurance).
• Evaluate and recommend suitable technology while aligning with the company’s and client’s technology directions, including Tech Stack, cloud-based, enterprise architecture and modernization of legacy systems.
• Analyze and synthesize business requirements; and build suitable business cases and generate client/business needs through human-centric, visual methods.
• Develop user stories, functional/technical specifications and acceptance criteria.
• Analyze the impacts of requested changes, and conceptualise and recommend appropriate solutions that continuously address changing business needs.
• Conceptualize business processes and present it visually using workflow diagrams and slide decks to effectively communicate complex ideas and concepts.
• Document and present findings in the form of workflow diagrams, specifications and other project specific documentation.
• Manage the project timeline, plan and prioritise tasks in a constantly changing environment.
• Support the full software development cycle to ensure project readiness for smooth deployment, adoption and operations.
• Create informative, actionable and repeatable reporting that effectively presents progress and status of different aspects of the project to different stakeholders.
• Identify new opportunities for the company’s digital transformation.

Requirements

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering with excellent academic records or outstanding professional or personal achievement.
• Minimum 3 years of experience as a Business Analyst in a software delivery project, participated in a full software or product development cycle, preferably using Agile Methodology.
• Prior relevant experiences e.g Business Analysis, Project Management, IT business analysis, application solutioning design and testing.
• Excellent analytical, conceptualisation and problem-solving skills.
• Excellent verbal and written communication skills with the ability to pitch ideas.
• Strong influencing and people management skills.
• Ability of visualizing workflows and translating them into digital mediums e.g. Word, PowerPoint, and Excel.
• Meticulous and detail oriented with excellent documentation skills.
• A driven and motivated personality with aptitude for analysis.
• Strong and avid interest in web and mobile applications.
• Being a pro-active, self-motivated and resourceful team member with good tech/digital knowledge.

The following would be a “plus”

• Prior experience leading a product development firm or consulting experience.
• Knowledge or experience in implementing projects in at least one of the following areas - Data Analytics, Agile Methodologies, Cloud, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management and Service Design.
• Business Analysis certification, e.g. Certified Business Analysis Professional (CBAP).

This role would be the precursor to a Product Lead/Project Management position to lead teams to deliver software while maintaining a close relationship with the client’s senior stakeholders.

Kindly apply directly on our career portal, thank you!

https://thesoftwarepractice.freshteam.com/jobs/ismg5sl5x2BO/business-analyst-project-management?ft_source=MCF_3000241553&ft_medium=Job%20Boards_3000105967

We seek your understanding that only shortlisted candidates will be notified.

WHAT YOU’LL DO

As an Associate Support Representative, you will be an essential part of our Global Technical Support Team that owns the post-sale technical relationship with our customers.

Your focus will be to own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform. You will work in coordination with your Global Technical Support teammates to ensure that our customers are able to quickly and successfully overcome any technical issues they may face when using our platform.

WHO YOU ARE

• You have experience supporting a technical product, ideally in SaaS or Mobile
• You have experience with case management tools like Salesforce, Zendesk or similar CRM ticketing systems
• You have exemplary written and verbal communication skills coupled with unparalleled follow up skills.
• Talent for synthesizing complex ideas and communicating them in a way others can easily understand.
• You have domain knowledge of at least one of the following: Mobile, APIs, Marketing Automation, or Basic Programming (HTML etc.)
• You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
• You have experience handling time-sensitive, pressure-intensive customer issues
• You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment
• Strong written and verbal English skills are essential

Requirements

Degree or Diploma with relevant experience
Experience in semiconductor manufacturing industry and system management are advantageous
Effective verbal & written communication skills, a positive attitude, an open mindset and a team-oriented individual.
Strong attention to detail while producing accurate and high quality work.
Self-driven with ability to multi-task and willing to learn and grow in a fast-paced environment.

Responsibilities

· To support in upgrading and implementation of New Enterprise Resource Planning System and support SME for Manufacturing Process to achieve defined First Pass Yield, Productivity and Target Throughput

· Learn the existing system functions/features and Gather feedbacks from stakeholders.

· Work out the discussions with both internal and external parties and map out the requirements details.

· Work with cross-functional teams to understand and ensure the systems integration works smoothly.

· Perform Verification & Testing before implementation and ensure the new system meets business requirements and goals.

· Identify and document the change requests accordingly to fulfil the business needs.

· Provide ongoing supports before the system go live.

· Document out the new procedures and train to the respective parties on update-to-date process flows.

· Setting and managing expectations throughout the full project lifecycle.

· Responsible and track to ensure that project requirements are delivered as per timeline.