Our client is a leading Multinational Social media company. They are seeking a support operation expert to join an Operations team that will support partners.

Job Responsibilities:

• Provide company partners with a delightful, high touch and effective support experience.
• Onboard partners and serve as primary Ops point of contact.
• Respond to inbound partner inquiries about product features, bugs, etc.
• Troubleshoot complex issues and translate pain points to effectively resolve issue.
• Spot trends in partner issues and communicate feedback to cross-functional teams.
• Operationalize processes to improve partner experience.
• Improve support workflows around issue resolution and product insights.
• Develop product and issue specialisation to improve the quality of support.
• Train new employees on current workflows, standard processes, and internal tools

Job Requirements:

• Bachelor’s degree or equivalent with min 3+ years of experience in IT software support, technical support, operations, customer support or account/partner management
• Experience in the media industry,is desired.
• Experience using Excel and/or basic data & insights tools.
• Strong written and verbal communication skills
• Strong attention to detail
• Proactiveness, adaptability, learning mindset.
• Able to work non-traditional hours (outside of 9am-6pm) occasionally.

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Specific Accountabilities

• Management of assigned testing and training administration including test script creation, management via business tool and training material management
• Timely and accurate reporting on status and progress
• Manage / report business risk, with proposed mitigations for the testing and training workstream within the overall program
• Support definition of an aligned global change management process with the wider CM global account team

Skills Required

• Workstream management

1. Own the planning and management of the workstream into the COE & global program
2. Control workstream scope in conjunction with Director FG COE.
3. Develop, track and control workstream schedule.
4. Document and implement key user training
5. Develop and build virtual teams.
6. Report workstream progress.
7. Escalate issues.
8. Manage workstream change requests.
9. Work collaboratively with senior management on issues that arise during implementation.

• Strong facilitation and documentation skills
• Effective communication
• Analytical and logical approach
• Good and positive attitude
• Team player
• Flexible to travel for business trips
• Computer savvy with good working knowledge of business tools

Experience and Qualifications

• 5 years in contract logistics or equivalent
• Self-motivated
• Testing and/or training experience in WMS and/or operational process in an implementations or project environment.
• Experience in handling customer interaction

Desired Behavioral Traits

• Clear understanding of project deliverables and scope, being able to communicate it back
• Organized and methodical, good planner and digesting information to piecing “jigsaws”
• Strong process driven approach understanding structure and detail levels required
• Strong interpersonal skills, active listener and leading the meetings and workshops
• Driven and pro-active, driving to make things happen instead of waiting for things to happen
• Disciplined, completing each implementation for the workstream with zero tolerance to short-cuts
• Communication skills, knowing when and to whom to communicate what on
• Truthful, in dealings and relationships
• Experienced, to stay calm, focused and disciplined in face of imminent risks/disasters

Why DB Schenker?

• Competitive salary package
• Opportunities for career growth and development, both locally & internationally
• Supportive and collaborative team environment
• Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Submit your application today!

Company's Profile

Julian Grey’s client is a global semiconductor equipment provider, specializing in inspection solutions for various industries. They have offices in APAC and are seeking motivated individuals to join their growing team.


Responsibilities

• Deliver both pre and post-technical assistance to customers regarding their vision needs.
• Offer comprehensive technical support to address customer inquiries and concerns.
• Conduct on-site services to ensure optimal customer satisfaction.
• Assess and qualify new products for effective integration and performance.

Requirements
• Profound grasp of camera, lens, and optical systems.
• At least 3 years of hands-on experience in machine vision applications.
• Willingness and ability to travel on short notice.
• Diploma or Degree in Electrical or Optics Engineering.
• Prior experience in AOI (Automated Optical Inspection) is highly valued.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

• Coordinate and support the sales team in achieving their sales targets for insurance policies and products.
• Support the sales team in preparing and processing insurance policies, quotes, and applications.
• Respond to inquiries about insurance coverage, policy details, claims, and related issues.
• Prepare and maintain accurate sales reports, records, and customer databases in compliance with relevant regulations and company policies.
• Communicate effectively with team to gather required information, answer inquiries, and provide exceptional customer service.
• Provide administrative support to the sales team by managing paperwork, filing, and documentation.

Requirement:

• GCE ‘N’ level & above.
• At least 2 years of admin experience in Insurance industry.
• Proficient with Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

1) Manufacturing sector experience is preferred.

2) Handle Day to day enquiries (phone/email/fax) and support Management & Production team.

3) Coordinate Between Production team and Office management team.

4) Update the company polices as needed.

5) Book flight tickets and make travel arrangement for workers and staffs.

6) Prepare master list for Drawings, Documents, incoming & outgoing correspondences.

7) Submission of documents, drawings, letter and creating transmittal.

8) Maintain proper organisation & production of filing system, storage of documents and information.

9) Keep electronic filing and archive system for easy issuance, storage, retrieval and management & production of documents to internal and external parties.

10) Schedule meeting with production team & management team.

For interested applicants, please apply online or send your resume in WORD format to [email protected] & [email protected]

About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
Parts of this role will require supporting across ByteDance, as well as TikTok. ByteDance is TikTok's parent company, whose mission is to inspire creativity and enrich life.


Responsibilities:
1. Responsible for building and improving overseas e-commerce business customer service data evaluation and monitoring system, including service experience topics and service efficiency topics.
2. Conduct in-depth analyses with the objective of enhancing service experience and optimizing service efficiency to contribute to our business objectives. For instance, we can generate recommendations for improving service experience, considering factors like product features, solutions (compensation plans, etc.), and service processes. We can also optimize overall service efficiency by analyzing strategies such as agent empowerment tools, agent scheduling, and appointment callbacks. We aim to refine plan settings.
3. Identify service anomalies based on user interaction patterns to minimize the occurrence of public sentiment issues. Identify critical signals to aid in the detection of bugs and user experience related issues.
4. Clearly assess the impact of our services on business value. Explore the effects on repurchase and customer retention from both user and issue-related perspectives. Define service priorities and enhance service ROI.

Minimum Qualifications
1. Bachelor's degree with a background in Math, Economics, Computer Science, Statistics, or other quantitative fields;
2. 5 years experience of Data Analytics.
3. Expert experience pulling large and complex data using SQL and writing data pipelines.
4. Experience with a data visualization tool (e.g. Tableau)

Preferred Qualifications
1. Experience doing quantitative analysis;
2. Development experience in at least one scripting language (Python,etc.);
3. Excellent verbal and written English communication skills;
4. Experience with large data sets and distributed computing (Hive/Hadoop).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About ByteDance
ByteDance will be prioritizing applicants who have a current right to work in Singapore, and do not require ByteDance sponsorship of a visa.

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.

About Product Insight
We are an AI innovation team of ByteDance, currently incubating multiple AI-related products. We offer an excellent work environment and plenty of growth opportunities. Join us and be a part of the future!

Responsibilities
1. Responsible for data analysis related to AI business, including user experience, model effectiveness, etc.
2. Improve data construction, observe data changes, and propose solutions to assist in user experience improvement.
3. Utilize scientific methods such as reverse experiments to help stakeholders understand key issues in business.
4. Proactively identify key problems in business, find opportunities for improvement, and provide optimization suggestions.
5. Use data science skills to enhance data informed capabilities and quality, track optimization solutions and observe the effects.

Minimum Qualifications
1. Bachelor's degree or above, with more than 3 years experience.
2. Proficiency in SQL & Python, with basic knowledge of machine learning and data mining theory and technology.
3. Proficiency in English Language as this is to be used as a working language for business conversations.
4. AI-related experience or interest.

Preferred Qualifications
1. Experience in content, search, and social product is preferred.
2. Good logical thinking and teamwork spirit are preferred.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

about the company

The Client is an esteemed corporate bank with more than 80 years of history and a wide range of business units.

about the role

• Responsible for performing KYC on-boarding and reviews for Corporates, Syndicated and Project Finance deals, FIs and NBFIs
• Perform client outreach to collect KYC documents
• Ensure that Know Your Customer (KYC) and Customer Due Diligence (CDD) for new account opening and maintenance of existing accounts is in compliance with local regulations and Bank’s procedures
• Handle queries from Relationship Managers on KYC issues associated with customer accounts
• Provide advice relating to KYC matters and recommendations on best practices
• Ensure maintenance and updates of KYC documentation in the bank’s systems

skills and experience required

• Minimum Diploma in a relevant discipline
• Professional certification is a plus
• At least 6 years of demonstrated KYC experience within Corporate Banking
• Good understanding of AML/KYC, MAS and HKMA requirements
• Familiarity with use of databases and tools including World Check, Bankers Almanac and KYC Registry
• Meticulous, analytical and possess good problem-solving skills
• Good communications and stakeholder management skills
• Proficient in Microsoft Office applications

If you would like to find out more about this role, please click apply below. Alternatively please contact Lynda Tan at https://www.linkedin.com/in/lynda-tan/

EA: 94C3609 / R1223887

• Providing administrative support to the sales team, assisting in order processing, customer inquiries, and ensuring a seamless sales process.
• Coordinate with warehouse and logistics teams to ensure timely order fulfilment.
• Verify order information, update order status and communicate any delays or issues to customers as necessary.
• Resolve customer complaints or issues effectively and escalate complex matters to the appropriate channels.
• Maintain accurate and up-to-date records of sales transactions, contracts, and customer interactions.
• Organize and maintain filing systems for easy retrieval of documents.
• Assist in other administrative tasks and projects as assigned by management.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Job Details:

• Work Location: Joo Koon.
• Work arrangement: Hybrid
• Working hours: 8:30 AM to 6:00 PM.
• Contract Duration: 6 Months, renewable based on performance and business needs

Job Summary

The incumbent will be working within the products division (Ecommerce). Working closely with the team ( product director, GCM, Category manager/executives ) to provide support in day to day administrative tasks.

Job Scope:

• Working with the buying team to liaise with suppliers for product enquiries such as listing/samples/getting of images
• Responsible for the maintenance and submission of product and promotion listings in FPON platform
• Carry out all administrative work such as form submission to relevant departments and email correspondence with suppliers
• Support and assist buyers to follow up on certain tasks such as following up with suppliers clear free goods in warehouse and aging stocks
• Assist buyers on Market Place matters by following up with sellers (for tasks such as unhiding of sku/sellers' enquries)
• Assist buyers on customer service feedback (zen desk tickets)
• Support buyers to follow up with MP sellers on their stocks availability whenever there is a B2B enquiry
• Support any ad hoc task required ( aligned with RO )

Qualifications

• Proficiency and strong in excel , gsuit ( eg google sheets)
• Any experience in FMCG, retail or ecommerce will be a plus

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Temp Processing Support Officer / Admin (Pre-Entry Housing)

Contract duration: 12 months

Salary range: $2000-$2700

Working hours: Monday to Thursday: 8.30 am to 6 pm, Friday: 8:30 am to 5:30 pm

Location: Bendemeer Road

Job scope:

• Assist in processing of entry approval housing verifications.

• Conduct verifications of documents including tenancy contracts.

• Attend to public enquiries via phone or email on processing related issues on entry approval for housing verification process

• Independently see through ad-hoc assignments which may include compilation of data sets or data reporting

• Conduct preliminary assessment for applications with unique circumstances and propose appropriate course of actions

Requirements:

• Proficient in Microsoft Office – Excel & Outlook

• Good writing and communication (verbal and written) skills

• Able to independently propose appropriate course of action in processing cases with unique circumstances

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

1. Providing strategic directions for standardizing of SNOC monitoring and efficient use of resources for pro-active application/infrastructure monitoring.
2. Identifying areas for improvement in SNOC communications with other Incident/Problem management, Application/Infrastructure SMEs etc.
3. Overseeing creation and availability of SNOC monitoring metrics and alerts’ reports for management reporting.
4. Reviewing completeness and correctness of SNOC monitoring metrics and alerts.
5. Establishing measurements and track improvement for SNOC monitoring effectiveness and efficiency.
6. Acting as an escalation focal point for all improvement activities involving SNOC
7. Supervise and manage a team of service providers to ensure delivery of quality infrastructure services by engaged vendors to the Bank.
8. Work effectively and closely with vendor Delivery Managers and technical support staff, regulators, other IT groups such as infrastructure & applications, architecture & engineering, GPS, Finance, internal and external auditors.
9. Ability to work closely with various line of business technologies from junior to management level.
10. Change governance on all the monitoring changes for production implementation
11. Perform on call duty on rotation basis.

Job Description:

• Arrange technical advisors/supervisors’ logistics and including travel arrangements and control of visas, permits and Jurong island pass
• Arrange technical advisors/supervisors’ accommodation
• Management of office supplies such as Personal Protective Equipment.
• Assistant of the coordination with construction partners
• Organize and manage drawings at the site office.
• Coordinate Overage, Shortage and Damage (“OSD”)* goods with construction partner and monitor the status in headquarter in Japan.
• Support Organising and managing installation records, witness test time management
• Other Ad-hoc, logistics and accommodation arrangement or order processing assignment as tasked.

Requirement:

• Diploma in any field with at least 2 years’ experience in site administration preferably.

Additional information:

• Located near Jurong Island
• Working hours: Office Hours from Monday – Friday, Office hours
• Two Years Contract
• Company Van provided at Jurong East MRT Station
• Able to multi-task in a fast-moving environment, Up to $4500 (Depending on experience)

To help us process your application, please visit www.gmprecruit.com/current-jobs to upload your resume on our website with GMP Job Code: 24260

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

1. Providing strategic directions for standardizing of SNOC monitoring and efficient use of resources for pro-active application/infrastructure monitoring.

2. Identifying areas for improvement in SNOC communications with other Incident/Problem management, Application/Infrastructure SMEs etc.

3. Overseeing creation and availability of SNOC monitoring metrics and alerts’ reports for management reporting.

4. Reviewing completeness and correctness of SNOC monitoring metrics and alerts.

5. Establishing measurements and track improvement for SNOC monitoring effectiveness and efficiency.

6. Acting as an escalation focal point for all improvement activities involving SNOC

7. Supervise and manage a team of service providers to ensure delivery of quality infrastructure services by engaged vendors to the Bank.

8. Work effectively and closely with vendor Delivery Managers and technical support staff, regulators, other IT groups such as infrastructure & applications, architecture & engineering, GPS, Finance, internal and external auditors.

9. Ability to work closely with various line of business technologies from junior to management level.

10. Change governance on all the monitoring changes for production implementation

11. Perform on call duty on rotation basis.

The Company

Our client is a global consulting firm working with a global Investment Management Group. We are seeking a Business Analyst to join our client on a large-scale project. This is a 12 months contract with possibility of extension.

The Business Analyst will primarily analyse the current state and document operational processes for various functional areas within the middle & back office, covering Trade Management, Cash Operations, Fund Operations, Corporate actions, Reconciliations, Derivative & Collateral and Private Assets Operations.

You will collaborate with cross-functional teams and stakeholders to gather data, document business processes, develop functional specifications and participate actively in target-state solution exercises. Additionally, you will deal with clients independently and have enough expertise to solve complex issues.

The Role

• Collaborate with cross-functional teams and stakeholders to gather data and analyze current state workflows related to Trade Management, Cash Operations, Fund Operations, Corporate actions, Reconciliations, Derivative & Collateral and Private Assets Operations.
• Work with third-party vendors to coordinate due diligence on middle-office operational processes.
• Identify, document, and manage project risks and issues related to the due diligence process.
• Develop functional specifications and document business processes for various functional areas.
• Prepare materials for requirements definition documents, including process flows, use cases, and user stories.
• Participate actively in workshops, including leading discussions for areas where BA has been involved in documentation.
• Maintain strong relationships with stakeholders and effectively communicate project status, risks, and issues.
• Continuously improve processes and methodologies for documenting current state operational workflows.
• Participate actively in the development of test scenarios & validating test results.
• Extract and document data for all portfolios, custodian accounts, and counterparty accounts.
• Conduct research to identify and verify account information, ensuring accuracy and completeness.
• Work with custodians and counterparties to obtain the necessary information promptly and resolve discrepancies as needed.
• Liaise with internal stakeholders to ensure the quality and relevance of data being received and shared third-party is accurate and current.
• Organize and maintain documentation, ensuring all relevant data is appropriately recorded and accessible.
• Identify areas for process improvement and recommend solutions to enhance efficiency and accuracy.
• Provide regular updates and reports on the status of all activities to management and other stakeholders.

Your Requirement

• Bachelor’s Degree in Accountancy, Business Administration, Business Management, Banking and Finance or related
• Minimum 5 years of experience in a similar role.
• Experience & familiarity with all the operational aspects of the middle/back-office operations.
• Prior experience in implementation of operational areas using Aladdin and/or implementation of outsourcing of asset management processing projects.
• Experience in working with test managers on developing operational test scenarios, validation of test results on behalf of operation users.
• Experience in working and liaising with third-parties e.g custodians, transfer agents, fund accountants, counterparties etc.
• Strong analytical skills, with the ability to identify and resolve issues quickly and effectively.
• Excellent attention to detail, with the ability to maintain accurate and organized records.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team, with a focus on collaboration and problem-solving.

Apply Today

Please send your resume, in WORD format only and quote reference number GO12953965, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence No.: 07C5595 | EA Registration no.: 1989404

RESPONSIBILITIES:

1) Support on-site and remote end-users to resolve IT-related issues

(hardware/software/network) on their notebooks/desktops and related peripherals.

2) Resolve issues that occur outside work hours whenever needed.

3) Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or

similar role for about 2 years or more.

• Hands-on experience and knowledge in troubleshooting and deploying Windows 10

• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF

scanner, label printer, and laptop issues

• Hands-on experience and knowledge in troubleshooting user and support of MSOffice

products

• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity

• Basic Support and Troubleshooting of other desktop software used by the office

• Basic support on iPhone / iPad / Android phones

• Knowledge of IT procurement, order and delivery process flow and protocols

• Ability to work effectively in multi-cultural environment

• Ability to deal with ambiguity, negotiation, unorganized situation

• Ability to leverage on available tools such as subscription services, internet or other

online services to support functions

• Continuous self-learning and self-initiating

• Provide support of general IT request like VC connectivity/ Mobile Email Activation.

• Ability to communicate effectively with a wide variety of people in a professional

manner, face to face, on the telephone and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage and perform under pressure to meet SLA’s.

• Excellent knowledge of Customer Service best practice.

• Willing to work flexibly and with enthusiasm
• Good interpersonal and communication skills, high adaptability and positive

attitude are expected.

• A team player with determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

RESPONSIBILITIES:

1) Support on-site and remote end-users to resolve IT-related issues

(hardware/software/network) on their notebooks/desktops and related peripherals.

2) Resolve issues that occur outside work hours whenever needed.

3) Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or

similar role for about 1-2 years.

• Hands-on experience and knowledge in troubleshooting and deploying Windows 10

• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF

scanner, label printer, and laptop issues

• Hands-on experience and knowledge in troubleshooting user and support of MSOffice

products

• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity

• Basic Support and Troubleshooting of other desktop software used by the office

• Basic support on iPhone / iPad / Android phones

• Knowledge of IT procurement, order and delivery process flow and protocols

• Ability to work effectively in multi-cultural environment

• Ability to deal with ambiguity, negotiation, unorganized situation

• Ability to leverage on available tools such as subscription services, internet or other

online services to support functions

• Continuous self-learning and self-initiating

• Provide support of general IT request like VC connectivity/ Mobile Email Activation.

• Ability to communicate effectively with a wide variety of people in a professional

manner, face to face, on the telephone and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision
• Ability to prioritize, manage and perform under pressure to meet SLA’s.

• Excellent knowledge of Customer Service best practice.

• Willing to work flexibly and with enthusiasm

The Shipping Trade Settlements Analyst will be responsible for ensuring accurate and timely settlements for all shipping transactions. This role involves reviewing trade documentation, reconciling accounts, and resolving any discrepancies to ensure smooth and efficient operations. Strong attention to detail and excellent communication skills are essential for success in this role.

Duration: 9 months contract

Location: Centennial Tower, Nice Working Enviroment

Salary up to $4,500

Key Responsibilities:

• Trade validation in CTRM
• Reconciling of trades across systems
• Tracking of invoices, settlements, AP/AR reporting and be involved in systems testing.
• Handling physical Oil/LNG/Shipping trade settlements in a timely and accurate manner, including contract terms review, due date control and raising payment and invoices in both CTRM system and SAP
• Reviewing the trade contracts and service agreements for settlement purposes
• Price confirmation with counterparties and billing/invoicing of sales both provisional and final invoices
• Ensuring incoming & outgoing funds receipt or payment are valued on time, calculating interest for delayed receipts as per contractual terms and AR ageing follow-up
• Process secondary costs which includes additional cost such as freight, insurance, inspections, demurrage's
• Liaise with traders and operators to resolve disputes and ensure accurate and timely payments
• Carrying out with the procedure/process implemented in CTRM, SAP and other network system and assist in month-end reconciliation

Requirements

• Bachelor's degree in finance, accounting, or a related field
• 2+ years of experience in energy risk assessment & analysis
• Previous use of CTRM
• Understanding of various commodity types and their settlement procedures
• Excellent communication skills, both verbal and written

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1766716 (Ng Yi Ling)

Responsibilities:

• Setup and perform ongoing enhancement of the actuarial processes and workflow (covering modelling, valuation, experience studies, key risk monitoring, pricing analysis etc) to manage the insurance schemes.
• Work with internal and external stakeholders (consultants, industry workgroups, government ministries/agencies etc) on actuarial and insurance-related tasks and projects.
• Conduct research on actuarial approaches relevant for all insurance schemes.
• Utilize data analytics to conduct actuarial analyses to support benefiting consumers.
• Implement regulatory framework and industry best practices for insurance schemes.

Requirements::

• At least 3 years of actuarial experience with robust technical, analytical, and problem-solving skills.
• Proficiency in FIS insurance risk suite (Prophet) and expertise in data analytics/statistical programming (e.g., Python and Power BI) is advantageous.
• Good understanding of the current regulatory framework and industry practices.
• Effective communication and stakeholder management skills.
• Knowledgeable on actuarial principles, methods, and practices, with the ability to apply them effectively in a business context.
• A strong passion for delivering high-quality work and devising solutions for challenging industry issues.
• Good progress in professional actuarial qualifications is preferred.

We apologize that only shortlisted candidates will be contacted. Thank you

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R24119847 (KENNETH NG JING LONG)

The role:

Based in one of our Cyber Defence Operations Centres, you will be in the front-line of support, responding to and reporting on critical customer events.

In this busy role you will interact directly with both customers and the software development team. No prior knowledge is required, you could be a recent graduate, but an interest in the field and willingness to learn is essential and, you'll also have high levels of patience with the ability to react quickly and calmly.

This is an excellent opportunity to start or further your career within cyber security, learning quickly to further your skills and knowledge.

Key responsibilities of the role:

• Responding to requests for support raised in the Darktrace Customer Portal
• Explaining features of the software and helping customers to get the most out of the platform
• Ensuring customer deployments are running smoothly and efficiently
• Liaising between the development team and customers when issues arise
• Supporting the Cyber Technologist team with technical aspects of deployments

For this role you need to be tenacious, driven and have the following skill set:

• A scientific, computer science or engineering degree or any relevant certifications
• Professional proficiency in written and spoken English
• Proven ability to work with data and analytical tools
• Excellent interpersonal/communication skills, both verbal and written
• An understanding of general networking and cyber security technologies is desirable but not essential
• Experience of support and incident response procedures and practices is an advantage

Note: Due to the nature of the work we do, this role also requires some out of hours on-call and shift working.

• Recent experience in working with Java J2EE applications.
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus.
• Exposure to banking industry is a plus.
• Dynamic individual with thirst to learn.
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work.
• Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome.
• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with commitment.

Working hours –

Kindly take note of the following details for shift work :

Transport allowance - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Shift Timing:

1. Morning shift 6am to 3pm
2. General shift 9am to 6pm.
3. Afternoon shift 2pm to 11pm
4. Night shift 10pm to 7am.

Need to support including night shift, weekends, and public holidays

The Company

Our client is a global consulting firm working with a global Investment Management Group. We are looking for a Operation Analyst to support our client on a large-scale project. This is a 12 months contract with possibility of extension.

In this pivotal role, you’ll provide transition support to the BAU operations team, supporting the day-to-day collateral management activities of the Derivatives Business Management team.

The Role

• Handle daily tasks such as collateral valuation, margining, resolving disputes, collateral settlement, interest payment on cash collateral and ensuring timely settlement
• Reconcile daily margin amounts, review cash buffers, and manage security transfers. Keep internal records updated and reconcile collateral balances
• Maintain collateral inventory, block positions in Bloomberg AIM, and handle ad-hoc transfers. Also, manage collateral holdings, perform reconciliations and process security lending
• Reconcile collateral balances, coordinate asset transfers, and monitor thresholds. Ensure accuracy in reporting and reconciliation with external vendors
• Facilitate asset transfers, reconcile inventory, and prepare security lending confirmations. Maintain records and communicate with clients and vendors
• Prepare daily reports, reconcile cash balances, and manage cash corridors
• Confirm trades, resolve disputes, and ensure accurate booking and lifecycle management of derivative products

Your Requirement

• Bachelor Degree of Business Administration, Accounting, Banking and Finance or related.
• Minimum 5 years of working experience in Investment operations of insurance / fund management / banking & finance industry
• Strong in Microsoft Excel, Word and PowerPoint
• Settlement knowledge of various investment instruments
• Good communication and interpersonal skills
• Strong initiatives, able to multi-task and work under pressure

Apply Today

Please send your resume, in WORD format only and quote reference number GO12953947, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence No: 07C5595 | EA Registration No: R1989404

JOB SUMMARY:

The Sales Support cum Renewal Specialist plays a pivotal role in providing comprehensive

assistance to the sales team while focusing on customer renewals. This position involves

supporting field sales representatives in their activities and ensuring the successful retention

of existing clients through effective renewal strategies.

RESPONSIBILITIES:

1. Sales Support:

Collaborate with field sales representatives to facilitate the sales process, including

lead generation, qualification, and follow-up.

Assist in the preparation of sales presentations, proposals, and contracts to support

sales efforts.

Maintain accurate records of sales activities, customer interactions, and pipeline

management using CRM software.

Conduct market research to identify new sales opportunities and provide insights to

the sales team.

Coordinate with internal departments to address client needs and ensure timely

delivery of products or services.

2. Renewal Management:

Proactively engage with existing clients to facilitate the renewal process and secure

contract extensions.

Monitor contract expiration dates and proactively reach out to clients to discuss

renewal options.

Negotiate renewal terms and pricing with clients to maximize revenue retention.

Address client concerns and objections to renewal through effective communication

and problem-solving.

Collaborate with account management and customer success teams to ensure a

seamless renewal experience for clients.

QUALIFICATIONS & EXPERIENCE:

• Minimum A Level/Diploma and above.

• Immediate start.

• Proven experience in sales support, customer service, or inside sales roles.

• Strong communication skills, both verbal and written, with the ability to engage with

clients effectively
• Excellent organizational skills and attention to detail to manage multiple tasks

concurrently.

• Ability to work collaboratively in a team environment and build positive relationships

with stakeholders.

• Demonstrated ability to meet deadlines and achieve sales targets in a fast-paced

environment.

• Prior experience in contract negotiation and renewal management is a plus.

TECHNICAL SUPPORT ENGINEER

Location: Kovan

Working days: 5 days (Mon - Fri)
Working time: 7.30 to 5.15pm or 8.30 to 6.15pm or 9.30 to 7.15pm
Salary: $3000 - $4000

Purpose:

To provide technical expertise and know-how of the products and to keep up to date technical information of digital PA products for Singapore & Overseas Markets.

Job responsibilities: -

Customer Support:

• Provide technical support and training to customers via phone, email, online (virtual online), or in-person, addressing inquiries and troubleshooting audio system issues including audio interface, digital audio workstation, amplifiers, speakers, digital mixers, and digital signal processors (DSPs).
  To manage Steinberg's technical issues and communicate with Steinberg on all Digital Audio Workstations and licensing. Also managing Cloud licensing.
  Assist customers in configuring, installing, and troubleshooting complex audio systems for optimal performance within the project job scope upon being engaged.
  Retail display set-up and maintenance assistance for the best customer experience of PA products, especially CS&C (MPP) products.
  

Problem Resolution:

• Diagnose and resolve hardware and software issues related to audio equipment promptly and effectively.
  Collaborate with the technical team (including the technical service centre team) to escalate and resolve complex technical problems, ensuring minimal downtime for our clients.
  

Product Knowledge:

• Stay up to date with the latest advancements in audio technology and products.
  Develop a deep understanding of our product offerings to provide accurate information and solutions to customers.
  

Documentation:

• Create and maintain comprehensive technical documentation, including troubleshooting guides and FAQs, to assist both customers and internal teams.
  

Training and Education:

• Conduct training sessions for staff for both retail and wholesales, export distributors/importers (online and onsite), and customers (retail and wholesales) on the proper use of audio equipment.
  Provide internal and external training on new products and support procedures.
  

Quality Assurance:

• Perform quality checks on audio equipment to ensure that project business project partners meet company standards and customer expectations.
  Gather customer feedback and communicate insights with the respective Yamaha Corporation, Japan team via the Redmine portal provided.
  

Asset / PA Store Management:

1. Inventory Tracking:Keep a detailed record of all assets owned by the organization, including their location, condition, and usage.
   
2. Lifecycle Management:Monitor assets from acquisition to disposal, ensuring optimal utilization and making informed decisions about repairs, upgrades, or replacements.
   
3. Maintenance and Compliance:Implement regular maintenance schedules to extend asset lifespan and ensure compliance with regulations and standards.
   
4. Risk Management:Identify potential risks associated with assets, such as depreciation or technological obsolescence, and develop strategies to mitigate those risks.
   
5. Inventory Control:Maintain a well-organized inventory of production-related items, tracking quantities, conditions, and availability.
   
6. Equipment Checkout/Return:Facilitate the checkout and return process via DocuSign, ensuring that equipment is properly logged and accounted for.
   
7. Maintenance and Repairs:
   Oversee the housekeeping, maintenance, and repairs of equipment in the PA Store to ensure functionality and reliability.

Job Requirements

• Minimum Diploma in Audio Engineering, Electronics & Communications
• 3-5 years’ experience in Live Sound mixing, preferably on Loudspeaker System & Digital Mixing Console
• Able to provide technical support in Pre & Post Sales Activities (Vertical & Horizontal Sales Environment).

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

SYSTEM ANALYST PROGRAMMER

Location: Kovan

Working days: 5 days (Mon - Fri)
Working time: 7.30 to 5.15pm or 8.30 to 6.15pm or 9.30 to 7.15pm
Salary: $3000 - $4000

Purpose:

To actively contribute to the development, implementation, and upkeep of information systems that are effective, dependable, and secure, utilizing a blend of analytical thinking and programming proficiency

Key Areas of Accountabilities:

• Requirement Analysis to examine and understand user needs and system requirements.
• System Design in creating and scalable system architectures based on the analyzed requirements.
• Programming and Coding to translate system designs into executable codes. Proficiency in IBM, RPG or Proficient in SAP is an added advantage.
• Working closely with cross functional teams, including developers, analysts, and stakeholders.

Job responsibilities:

• Support and maintenance of AS/400 application system.Proficiency in one or more programming languages, such as: RPG, Python and PHP.
  SQL for relational databases such as IBM DB2 or MySQL.
  
• Basic knowledge of Business Intelligence (BI) tools involves understanding the fundamental concepts and functionalities associated with these tools.To leverage Excel effectively for Business Intelligence (BI) purposes.
  Power BI, QlikView, IBM Cognos.
  

Requirements:

• Bachelor's degree in computer science or information technology/or A Polytechnic diploma coupled with relevant experience and / or certifications.
• Candidates with 1 to 2 years of professional experience
• Strong understanding of IT concepts, systems, and technologies.

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279