General Insurance Agency Excutive

- General insurance nominee

- Support General insurance team with enquiries

- Support website enquiries

- Quote, bind, issue policies

- Manage partners

We are looking for a Business Analyst familiar with Agile project delivery in Cloud environments.

• Opportunity to work on large scale digital transformation projects .
• 5 days work week (Mon to Fri).
• Attractive remuneration package.

Responsibilities:

• Elicit, scope, and manage business requirements.
• Lead the scrum team, conduct scrum ceremonies.
• Crafting and grooming of user stories, managing product backlog.
• Drive smooth deployment, adoption and operations of the solution.
• Work with developers to understand and troubleshoot technical problems, as needed.

Requirements:

• Min 3 years’ experience required, IT related tertiary education.
• Experience in full software / product development life cycles using Agile Methodology.
• Proven experience in IT business analysis, application solution and design.
• Experience in leveraging cloud technologies like AWS, Azure and GCP.

Interested candidates may apply via email to [email protected] (indicating Job ID J44001 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

Job Description
Responsibilities include, but are not limited to, the following:

• Adhere to the sanction check requirements and ensuring that all required checks are conducted with no breach.
• Working with the Head and own Team Leader to establish best practices and processes to ensure that the team meet the company’s service standards set.

Underwriting

• Assist the Head and work with own Team Leader and members to:
• Prepare underwriting / renewal information
• Ensure that sanction checks are conducted.
• Update and maintain the records, schedules, statistics, etc.
• Stay current on market conditions and to share findings and updates with all members of the team as appropriate.

Channel / Relationship Management / Service Standards

• Maintain service standards by timely response to internal team requests in addition to meeting deadlines

Job Requirement

• Basic Degree/Diploma in Business or Engineering with CGI
• 1 year experience in General Insurance operations
• Some knowledge of General insurance operations
• Some understanding of laws and legislation in relation to the General Insurance industry.

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Mandatory Skills Description:

At least 2 years of working experience in L2 Application Support Environment

Core technical competency required:

• Linux; Unix Shell Scripting

• SQL (MYSQL/MSSQL)

• Java/Web-based

• OpenShift/Docker

Nice-to-Have Skills:

Good to have experience:

• AngularJS • ActiveMQ • Elastic Search • Application Monitoring Tools • CI/CD (Continuous Integration & Continuous Deployment) • Python • Microservices concept

• Experience in application implementation projects in financial institutions would be advantageous

• Strong analytical and problem-solving skills

• Ability to perform impact analysis in a structured manner

• Good verbal & written communication skills

• Proactive and able to work independently and under pressure • With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

• Support users encountering challenges with operating systems such as Windows 10 and 11, along with software applications like Microsoft 365.
• To ensure reliable performance, manage and monitor the utilization of both wired and wireless networks.

Requirements:

• Diploma in IT or equivalent
• At least 2 years of experience in using Windows 10 and Windows 11.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Responsibilities:

• Be the expert in the team and business, able to understand and resolve all detailed queries around trading positions, risk, reconciliation and PnL.
• Work closely with developers to build new products or resolve existing issues.
• Attain a detailed understanding and document all trading mechanisms in effect, including contract details, information flows etc.
• Treasury management for quant wallet.
• Prepare and present weekly OKR reports.
• Managed and onboard partners onto exchange.
• Leverage trading metrics to identify inefficiencies and opportunities to increase profitability and performance.
• Maintain exchange liquidity and troubleshoot any live-trading issues.

Requirements:

• 1-4 years experience in crypto trading related role
• Knowledge of cryptocurrency/ trading is a must.
• Must possess a good understanding of P&L calculations on a wide spectrum of derivative products including exposure to structured products is a plus.
• Excellent analytical, and financial skills, with strong attention to detail.
• Collaborate and communicate with stakeholders well.
• You have a true passion for Coins.ph’s mission for financial inclusion across Southeast Asia and beyond.

Operational Resilience Engineering provides resilience measurement and monitoring for the firm’s Important Business Services, a priority for regulators globally, with key deadlines over the next few years. Future state vision for this function is to design for resilience as we launch engineering platforms and products, share availability of critical services publicly with our clients, reduce operational loss and support costs, and continuously demise unused systems.
Heightened focus on Operational Resilience is key to our strategic theme of enhancing Engineering risk management. The measurement and monitoring of operational resilience includes:

• Defining a consistent taxonomy for Business Services, associated functions and Engineering Services
• Enabling dependency mapping of those Services to the assets they rely on, including systems, people, processes, vendors and facilities
• Creating a scenario catalog with impact tolerances/error budgets, ensuring recovery plans are in place and automating regular testing
• Maintaining a Resilience Dashboard for users across the firm to define the above, and view resulting analytics
The tooling to enable this initiative is a joint-venture between Operational Resilience Engineering, Site Reliability Engineering, Operational Risk and Resilience Metrics, Enterprise Technology Operations and Risk Engineering.
The program involves architecting and building the tooling from scratch on cutting edge technology stack that is highly scalable and performant to support 4,000+ users firmwide. The tooling is being built with the intent to be fully cloud native over the next few years, while starting in a hybrid mode using containerized deployments in view of time to market. Given the regulatory nature of the program, all the data will be modelled in the firm’s strategic data platform (Alloy) and go through data governance sign offs. Tooling will be built in tight alignment with site reliability principles to ensure a highly resilient architecture.

Job Summary

Our client is looking for an Application Specialist who has strong domain knowledge in eFX to enhance and support the trading applications

Mandatory Skill-set

• Degree in Information Technology, Computer Engineering, Computer Science or Information System;
• Sound knowledge of Financial Markets products;
• At least 3-5 years of experience in FX trading systems;
• At least 3-5 years of experience in providing L2 / L3 support;
• Experience in trading analytics application will be an added advantage;
• Possess experience in UNIX Shell / Perl Scripting, RDMS, and SQL;
• Good analytical and problem solving skills;
• Effective communicator, with the ability to communicate with business users;
• Independent, proactive and demonstrate 'can-do' mentality;
• Ability to work under pressure and deliver excellent results;
• Ability to manage time and tasks efficiently.

Desired Skill-set

• ITIL Certified;
• Knowledge / experience with KDB+ time series database and analytics.

Responsibilities

• Responsible for providing L2 / L3 support for eFX and related trading applications;
• Fix bugs, troubleshoot and analyze on the root cause analysis;
• Collaborate closely with other internal technical / business teams to implement permanent solution;
• Follow escalation procedures during outages;
• Write SQL scripts and suggest automation to improve efficiency / effectiveness of support team;
• Adhere to change management requirements for application and system implementations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

We are recruiting for a global fund management firm with capabilities in equities, fixed income, and alternative investments. They are a CMS license holder issued by MAS.

Reporting to the Head of Fund Management, you will be responsible for conducting through financial research and analysis for publicly traded real estate companies. This will include monitoring and evaluating investment opportunities, analysing market trends, and providing financial insights.

Requirements:

You are degree qualified in Finance, Economics, Business or related from a reputable education institute and have at least 5 years of experience in corporate finance, investment operations, audit and/or investment research.

CFA qualifications and/or working knowledge of Bloomberg will be held in high regards.

All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purposes only.

Please apply with your CV in word document format. We regret to inform that only shortlisted candidates will be notified. For other positions related to real estate, please go to https://careers.tri-cap.com.sg/.

EA Licence: 17C8777

​EA Personnel: R1109270

We are seeking a skilled Business Analyst to join our team on a 6 month contract basis. The primary responsibility of this role is to assist in BCBS239 documentation and lineage documentation. The ideal candidate should possess strong SQL understanding, with the ability to grasp concepts quickly. Basic knowledge of RWA (Risk Weighted Assets)

Key Responsibilities:

1. Collaborate with stakeholders to gather requirements and understand business needs related to BCBS239 compliance.

2. Assist in documenting BCBS239 compliance frameworks, policies, and procedures.

3. Analyze data lineage and document data flows within the organization's systems.

4. Utilize SQL skills to query databases and extract relevant data for analysis and documentation.

5. Work closely with technical teams to ensure accurate representation of data lineage and compliance requirements.

6. Conduct gap analysis to identify areas for improvement in BCBS239 compliance processes.

7. Provide support in implementing solutions to address compliance gaps and improve data lineage.

8. Stay updated with regulatory requirements and industry best practices related to BCBS239 compliance.

Key Requirements:

1. Proven experience as a Business Analyst, preferably in a financial services environment.

2. Strong understanding of BCBS239 regulations and requirements.

3. Proficiency in SQL with the ability to write complex queries for data analysis.

4. Ability to quickly grasp complex concepts and adapt to changing requirements.

5. Basic knowledge of Risk Weighted Assets (RWA) and Expected Credit Loss (ECL) concepts is advantageous.

6. Excellent analytical and problem-solving skills.

Job Purpose

Provision of administrative and compliance support to broking team members of ProFin.

Job Description – Key Tasks and Responsibilities

• To support the ProFin Team by handling routine administrative work including preparation of monthly renewal listing, various broking slips, reports and presentations.
• To raise Debit Notes/ Credit Note/ Fee Invoices in timely and accurate manner.
• To prepare covering letters for dispatch of policies/invoices/endorsements to clients.
• Ensure all activities that are undertaken are compliant with regulation and Lockton’s internal standards and procedures.
• To build and strengthen relationships with clients by assisting brokers in the timely delivery of services and documentation.
• Assisting the brokers to implement, monitor and control the renewal process with clients and insurers.
• Checking accuracy of basic information on policy/endorsement/invoice to ensure that it is accurate prior to forwarding to clients.
• Ensure prompt and accurate invoicing and that clients understand the Lockton cash collection terms, monitor, follow-up and resolve debtor queries in a timely manner to ensure prompt payment of premiums and fees.
• Assist to improve and enhance administrative process of the team.
• Improving credit control and bad debt aging of team’s portfolio.
• Preparation of reports and analysis as required by Head of Department or Team Lead.
• Fully understand and assimilate into the culture of the Organisation and Department.

Qualification and Experience

Qualification

GCE ‘O’ Level

Experience

Minimum 3 years

We are seeking a skilled Business Analyst to join our team on a 6 month contract basis. The primary responsibility of this role is to assist in BCBS239 documentation and lineage documentation. The ideal candidate should possess strong SQL understanding, with the ability to grasp concepts quickly. Basic knowledge of RWA (Risk Weighted Assets)

Key Responsibilities:

1. Collaborate with stakeholders to gather requirements and understand business needs related to BCBS239 compliance.

2. Assist in documenting BCBS239 compliance frameworks, policies, and procedures.

3. Analyze data lineage and document data flows within the organization's systems.

4. Utilize SQL skills to query databases and extract relevant data for analysis and documentation.

5. Work closely with technical teams to ensure accurate representation of data lineage and compliance requirements.

6. Conduct gap analysis to identify areas for improvement in BCBS239 compliance processes.

7. Provide support in implementing solutions to address compliance gaps and improve data lineage.

8. Stay updated with regulatory requirements and industry best practices related to BCBS239 compliance.

Key Requirements:

1. Proven experience as a Business Analyst, preferably in a financial services environment.

2. Strong understanding of BCBS239 regulations and requirements.

3. Proficiency in SQL with the ability to write complex queries for data analysis.

4. Ability to quickly grasp complex concepts and adapt to changing requirements.

5. Basic knowledge of Risk Weighted Assets (RWA) and Expected Credit Loss (ECL) concepts is advantageous.

6. Excellent analytical and problem-solving skills.

About KidsFirst

KidsFirst is an Early Intervention School, Occupational Therapy, and Speech and Language Therapy clinic for children. Our centre works with children with special needs (Autism, Global Developmental Delay, Down Syndrome, Attention Deficit Hyperactive Disorder (ADHD), genetic disorders, and Cerebral Palsy, etc). We deliver an intensive therapy-based program and also provide 1-1 therapy services.

KidsFirst serves a mixed population of international and Singaporean clients, with KidsFirst being listed as one of the preferred Early Intervention Centres by KK Women's and Children's Hospital and National University Hospital (NUH) - Singapore.

We are located at 8 Hong Kong Street, Singapore 059651.

Our brand-new facility houses five state of the art Occupational Therapy Gyms, five Speech Therapy Rooms and two levels for the Early Intervention classrooms. Conveniently located to shopping malls and food spaces like Clarke Quay Central, Chinatown Point, Riverside Point and Hong Lim Market & Food Centre.

Our Benefits

• Competitive Remuneration
• Performance Bonus and Increments
• Medical Insurance Coverage
• In-House Career Development and external training
• An international and diverse work atmosphere
• Central Location in Singapore

Requirements

• Must have at least a professional Diploma/ Certificate (but Bachelor's degree is preferred) in Education, Special Education, Counselling, Psychology, or related field.
• Must have BCBA Certification.
• Team-oriented.
• Excellent knowledge of Behavioral strategies and related experience.
• Professional experience working with children with developmental delays and behavioral challenges.
• Preferred: Early Denver Start Model Training / RBT Certification.
• Good interpersonal skills and the ability to work with a team.

Job Description

• Maintain close relationships and communication with all stakeholders of the classroom/ school.
• Develop and supervise ABA programs.
• Provide 1:1 and small group sessions.
• Manage student behaviours in classroom.
• Develop and implement therapy protocols. Ensure holistic student welfare. Maintain case notes and report progress.
• Work with teachers to support the student's needs in their classrooms.
• Carry out special duties (e.g., outdoor recreation area monitor, extra-curricular activities, holiday camps, school fairs, open houses).
• Mentor/support Teachers in the behavioural management realm.
• Modify lessons according to each child’s ability level.
• Be knowledgeable on professional techniques and best practices in special education.
• Adhere to organization’s SOPs.
• Complete respective administrative duties (e.g., maintaining the communication booklet, attendance-record keeping, etc.).
• Maintain, adhere to and be up to date with Edu trust processes and systems.

Responsibilities:

• Conduct detailed market research and analysis to identify potential investors and investment opportunities.
• Assist in the preparation of pitch decks, presentations, and other materials for capital raising initiatives.
• Support the due diligence process by collecting, analyzing, and summarizing financial data and investment performance metrics.
• Collaborate with internal teams to develop and maintain financial models and forecasts.
• Participate in the coordination and execution of investor meetings and events.
• Maintain and update investor databases and CRM systems.
• Provide regular updates and reports to senior team members on capital formation activities.
• Assist in the development and implementation of strategies to enhance investor engagement and satisfaction.
• Stay abreast of market trends, regulatory changes, and industry best practices.
• Assist in development and implementation of marketing strategies and campaigns.

Requirements:

• Bachelor's degree in finance, Economics, Business Administration, or related field.
• 1-2 year of experience in finance, banking, or a related field, preferably in a private equity or investment banking environment.
• Strong understanding of financial modeling, valuation techniques, and investment analysis.
• Excellent analytical, quantitative, and problem-solving skills.
• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders.
• Highly organized and capable of managing multiple projects in a fast-pace environment.
• Self-motivated, with a strong work ethic and a drive for continuous learning and improvement.

Responsibilities

• Perform various real estate market research such as rent/buy/sell in region (e.g. South East Asia, South Asia and Oceania).
• Perform periodic monitoring of real estate market information.
• Real estate market data gathering and prepare analysis and insights.
• Support existing/on-going/potential project follow-ups and monitoring.
• Liaise with sales teams on various activities such as documentation and communication.
• Provide administrative support to real estate team.

Requirements

• Bachelor's degree in Business Administration, Economics or other related disciplines
• Around 2 years of experience in the real estate or financial industry.
• Possess experience in data analysis
• Strong communication skills
• Proficient in Microsoft Office.

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Responsibilities:

• Conduct market, securities, and fund research in Pan Asia markets
• Conduct due diligence on prospective and active investments, including meeting management teams, talking to industry consultants and attending industry conferences
• Prepare performance reports and investment plans to CIO and execute related investment decisions
• Construct and manage the position and exposure of the portfolio, and be responsible for P&L monitoring and performance attribution
• Monitoring portfolio risk to minimize drawdown
• Ensure compliance requirements to be met

Job Requirements:

• Bachelor’s degree or above in Business, Economics or Finance; CFA candidate or CFA chartered holder is an advantage
• Over 7 years of experience in managing equity funds/equity discretionary portfolio, portfolio monitoring, and risk management is required
• Good knowledge of global market and consumer equities with good analytical skills
• Strong interpersonal and communication skills, self-motivated, attentive to details and well-organized
• Experience in market neutral strategy is a plus
• A proven track record is a big plus

Job Description

• In charge of the daily execution of high-performing campaign management and execution of hygiene campaigns across multiple channels to achieve customer acquisition goals and maximize return on ad spend
• Responsible for managing big scale digital marketing campaigns that have high technical complexity due to very large numbers of ads entities that need to be managed
• Identify optimization opportunities / growth, and analyzing the impact and effort required
• Execute and prioritize all the tasks / activities within the managed campaigns
• Collaborate closely with the Country Marketing Managers of assigned market, on achieving marketing objectives including but not limited to providing guidelines and requirements for campaign strategy pre and post execution, and best-in-class execution
• Actively monitoring Share of Voice, Active Users and ROAS to ensure we are able to win the market share.
• Capable of leading and managing small projects with minimal supervision that can potentially create value for the whole team
• Accrue and process all the paid invoices in a timely manner
• The above will be delivered by:
• Working very closely with Performance Marketing Manager as a supervisor to develop paid media strategies for specific local markets which need to be tailored & personalized
• Develop execution to achieve paid media objectives (CAC, CVR, ROAS)
• Manage Traveloka advertising accounts on all platforms, maintain online advertising campaigns, from display targeting, retargeting, display awareness, app installs, etc
• Manage spending vs. KPIs balancing to have dynamic optimization based on needs, markets & real-time performance by having series of experimentation and testing
• Stay informed of new betas, tactics, and data trends within the paid search industry
• Ensure all online advertising best practices have been implemented
• Provide bi/weekly performance reports on each digital channels and funnels, and circulate to relevant stakeholders
• Being proactive and give ideas on performance marketing improvement

Requirements:

• 2-3 years of performance marketing, especially Display and App Installs experience (a candidate who has experience Display is a plus point)
• Technical skills and experiences in app optimization and A/B testing are a big plus point
• Familiar with Google, Meta, TikTok, ASA and other performance marketing channels
• Possess exceptional critical thinking and a willingness to dive into the data, to produce immediate value while still keeping an eye on long-term strategy and scalability
• Possess a sharp eye for detail coupled with the ability to see how small details make up the bigger picture
• Excellent analytical skills for data-driven decision making, deriving and disseminating actionable insights resulting from such analysis
• Good communication skill, self-driven, love challenges, and enthusiasm to pursue excellence
• Proficiency in Excel and other data processing tool

Qualifications and Profile

Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.

This position requires a minimum of 3+ years of experience in supporting or developing applications.

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background around industry leading DevOps tooling.

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process/piplines.

- Good hands on experience in following technologies

• Jenkins, Maven, Nuget, SonarQube, Jira and Nexus
• Versioning control systems: Git , AzureDevOps|TFS and SVN
• SQL scripting (SQL Server or Oracle are preferred)
• JIRA platform experience

- Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

GFI GROUP

Founded in New York in 1987, GFI provides competitive wholesale market brokerage services in a multitude of global over-the-counter (OTC) and exchange listed cash and derivatives markets. Over more than 25 years, GFI has expanded both organically and through acquisitions into a broad range of markets, including fixed income derivatives, cash fixed income, emerging market financial products, energy and commodity derivatives, and equities.

Job Responsibilities:

• Book trades into the trade capture systems and manage the trade matching and clearing processes, MarkitWire skillset a must.
• Assist sales and execution teams with trade booking as required.
• Oversee day-to-day trade processing, matching, clearing, unwinds, netting and confirmations.
• Manage and resolve exceptions, fails and settlement issues.
• Carry out checks and controls, intraday and EOD. Communicate EOD status to the group.
• Liaise with Caventor teams, internal BGC teams, clients, banks and service providers as required.
• Support sales and execution teams as required with requests and queries.
• Carry out project and development tasks as required.
• Assist with the global counterparty onboarding process.
  • Oversee progress internally within BGC and with clients/banks and chase as required.
  • Update the shared status documents for internal Caventor use.

Job Requirements:

• 2 years experience in a similar role, ideally from a hedge fund manager.
• Good product knowledge and day to day processing of interest rate swaps, bonds, futures is essential with FX being useful.
• Knowledge of market risk of trades and P&L a plus.
• Proficiency in Excel & VBA a major plus.
• High level of attention to detail and “completer finisher” mentality.
• High level of multi-tasking and prioritization.
• Needs to be a self-starter and able to work independently.

GFI and our affiliates are a fair employer and have adopted the Tripartite Standard on Recruitment Practices (RP). Please also note that all data collected will be treated strictly confidential and used for recruitment purpose only. We regret that only shortlisted candidates will be contacted.

IT Associate Engineer (End User Support)

Salary: $3000-$3800

Working hours: 9am-6pm (Mon-Fri)

Responsible for technical support to end-users on various technical issues and problems relating to hardware and software as well as network connectivity in the organisation.

Responsibilities

• Provide technical support to end-users on various technical issues and problems relating to enduser devices (e.g., desktop/laptop computers, printers, scanners, mobile devices, videoconferencing equipment, projectors) and software such as Microsoft Office and emails

• Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.

• Support service request and incident management to provide quality end-user services.

• Perform ad-hoc root cause analysis and problem resolution.

• Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.

• Develop checklists for typical problems.

• Assist immediate supervisor in the definition methods for issue resolution and prevention.

Requirements

• Diploma in Information Technology, Computer Engineering or equivalent, with 1-2 year relevant experience in End User support.

• Proficient with Windows operation systems, M365, Anti-virus software and etc.

• General technical troubleshooting on IT hardware and software products (Desktops, Laptops, Printers, Audio, Projectors & etc)

• Handling incident tickets from end user for IT matters.

• Experience in supporting Microsoft Active Directory and DHCP will be an added advantage.

To apply:

Please email Resume in Microsoft Word format

Please state your Position/ positions applied on the “on TOP” of your resume.

Please state Available Commencement Date or notice period

Please state current and last SALARY and Expected Salary in your resume.

Please state Reasons for leaving current & previous Employment.

We are seeking a meticulous, highly driven team player to be part of the Business Support Team (BST). BST is mainly dealing with business development to Mazars’ global clients with a presence in Singapore. This includes, relating and working with Mazars’ other offices in the region and beyond to service the global needs of Mazars’ clients.

BST is the backbone support to the accounting, corporate secretarial and payroll division (Outsourcing) of Mazars. The team performs administrative functions as well as support on all aspects of client service requests. BST is responsible for risk management, performs risk assessments for new clients in accordance with ISCA EP200 and ACRA’s regulatory requirements.

Key Roles & Responsibilities

• Assisting the BST in all administrative matters and paperwork including supporting the administrative matters of Outsourcing. This includes but not limited to mails redirections, updating of database etc.
• Preparing and supporting the Business Unit’s monthly invoicing process.
• Administration and coordination of all onboarding documents and all client-related matters.
• Administration and maintenance of all Know Your Client (KYC) and Anti-Money Laundering (AML) documents and information, including the updating of records for the Tax Business Unit in relation to shared KYC and AML documents and other miscellaneous matters.
• Maintaining the customer database in NetSuite including creating prospects, opportunities, client profiles, engagements, and others.
• To work closely with the team to ensure all supporting and administrative paperwork or functions are all well maintained, updated, recorded and available.
• Assisting the Training team in administrative matters such as creating training calendars, booking and setting up training venues, maintaining training records and etc.
• Assist in any ad-hoc enquiries or matters assigned by the Business Support Assistant Manager or Business Support Manager.

Requirements

• Minimum “O” level
• 1 - 3 years and 2 - 5 years of relevant experience will be considered for Associate and Senior role respectively, but candidates with no experience are also welcome to apply!
• Experience in international accounting / professional services firm will be avantageous!
• Strong delivery management, enforcement of timely execution and on time delivery.
• Competent in Microsoft Office such as excel and word.
• Meticulous and conscientious with an eye for details.
• Able to work proactively and independently in a fast-paced environment.
• Fast learner and good in learning new software applications/apps such as Netsuite and OpenAir will be advantageous
• Meticulous and structured
• Excellent team player
• Be outward-looking, and have a people-oriented personality, committed and driven with a keen interest to learn

Responsibilities

Primary duties include analyzing, researching, modeling, and evaluating digital infrastructure opportunities in the region.

• Perform ad hoc financial analysis/modeling, including discounted cash flows, asset valuations, and cost benefit calculations. This includes pro-forma creation within Excel, strategic scenario analysis.
• Conduct market and submarket analysis and reporting on competition demographics, supply and demand drivers
• Assist in preparation of investor reporting, including quarterly updates and responding to specific investor requests
• Participate on regular portfolio-related conference calls
• Investment write up briefs
• Performing market research

Qualifications

• Bachelor's degree in business, finance, accounting, economics, real estate or related
• Able to work well within a team and possess superb analytical, quantitative, problem solving, writing and communication skills
• Independent thinker, high level of initiative and strong work ethic. Ability to work well with little direction or as part of a collaborative team
• Strong grasp of financial principles and concepts
• Strong attention to detail with the ability to multi-task and prioritize

The position requires at least 3-5 years of experience in the manufacturing field or in a related area.

You must have a working knowledge of relational databases, web and client-server concepts, and be able to rely on experience and judgment to plan and accomplish goals.

Key Job Accountabilities (Actual daily deliverables):

·To support and maintain business web applications.

·To discuss with business users to understand business requirements for systems enhancements.

·To provide enhancement to the systems based on time to time business needs.

Responsibilities:

·To maintain and enhance operation web applications.

·To write technical procedures and documentation for the applications including operations, user guide, etc.

·To Investigate and resolve application functionality with vendor, if enhancement is needed.

·To assist in troubleshooting software application issues.

Reporting Relationships (Who this job reports to; Who reports to this job):

·This position reports to Manager.

Required Experience and Qualifications (Required knowledge, skills and experience---however acquired):

·Degree / Diploma in Computer Science or Computer Engineering with at least 2-5 years’ of relevant experience

·Experiences in Platforms like VB6, ASP.Net, VB.Net, VB.net and Oracle and C#.net with J2EE & JavaScript are required.

·Hands on experience in Oracle & SQL Server databases SQL queries and stored procedures.

·Knowledge in Microsoft Access VBA will be added advantage.

·Knowledge in SQL Server Reporting Service will be added advantage.

·Been through at least 2 cycles of full SDLC Implementation.

·Understanding of the semiconductor industry business will be added advantage.

·Independent, strong analytical skills and ability to work under pressure with tight deadlines.

Working hour: 8am to 5.30pm, 5days

• 1-year contract, maternity cover
• With regional experience - SEA countries
• Hybrid
• With warehouse/ logistics/ operations experience added advantage
• Good in stakeholder management

Job Responsibility

OPERATIONS SUPPORT AND PERFORMANCE MONITORING

• Monitor and share Supply Chain KPI's, performance costs and efficiency analysis.
• Animate performance review; lead corrective actions plans in case of underperformance.
• Perform operational audit; conduct analysis and data gathering; drive improvement plans.
• Develop a strong relationship with business and cross functional operations teams to partner in improving key logistics and business metrics.
• Identify possible cost-effective investments and standardization to optimize warehouse and logistics processes, techniques, and equipment.

PROJECTS, METHODS AND PROCESSES IMPROVEMENT

• Elaborate Supply Chain Core Model and implement processes continuous improvement by providing methods to Supply Chain teams.
• Ensure core model application and improvement through knowledge management: share of best practices across Supply Chain teams to maximize staff commitment and performance.
• Conduct and deliver projects related to Supply Chain systems & processes, ensure effective deployment of new capabilities & continuous improvement strategies into existing operations.
• Promote the Continuous Improvement culture by carrying initiatives on processes already active to support reach of business goals and performance targets.
• Document functional requirements and processes as well as knowledge and create a best practice sharing platform.
• Bring environmental concerns at center of discussions and partner with Sustainability Ambassador to implement actions related to Performance.

TOOLS MANAGEMENT AND DATA QUALITY INSURANCE

• Develop reports and tools, to track and monitor the logistics flows and regional performance.
• Guarantee accuracy and quality of the metrics, KPIs and data shared across the supply chain.
• Maintain stock accuracy up to the agreed standards; Control inventory processes to ensure stock reliability.
• Close partnership and liaise with IT to integrate and enhance interface of operations processes.

BUDGET, FORECAST AND PLANNING CONSOLIDATION

• Contribute to projects and roadmaps definition and update them regularly.
• Collaborate with Finance Dept. in the Recharge Process to the brands Support assisting on costs generated by Logistics processes and related drivers:
• Participate to the monthly recharge review providing rationales about discrepancies between actual and planned costs generated by logistics processes and structures;
• Model and propose allocation drivers for the recharge to the brands.
• Support the Head of the Region on projects and budgeting matters.

PEOPLE MANAGEMENT & COMMUNICATION

• Communicate Process & Performance highlights, align initiatives with team members, company and Brands
• Develop partnership with the Brands to incorporate their strategies and objectives to company Roadmap and Capabilities
• Recruit, motivate, train, and develop potential within the team. Assess opportunities of reallocation of resources based on company needs and strategy
• Set challenging and achievable goals for each team members and as a team

• Bachelor’s or Master’s degree in Industrial Engineering, Process Management, Logistics, Supply Chain Management, Industrial Technology
• 4 years of professional operations management experience, preferably in luxury, fashion, retail and project management
• Knowledge and appetence for international logistics procedures, practices and norms
• Background on Warehouse or 3PL Management and commercial contracts in South East Asia
• Proficient with Microsoft Office (Excel / Access advanced) and BI tools
• Strong and consolidated Data Analytics skills
• Excellent communication for reporting and visibility purposes with all levels of seniority
• Experience in a multi-national environment highly desired, working with stakeholders from different functions, locations and time zones

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

Vonage Mission

Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Our Customers depend on our APIs and SDKs to connect with their customers all over the world, and rely on our contact centre and back office solutions to improve their interactions with end customers by ensuring quick and efficient engagement. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters

We are currently looking for a Deal Desk Analyst based in Malaysia who will provide direct support & guidance to the Sales Teams in all commercial aspects of deals with existing and prospective customers, including pricing quotations. The candidate will also be responsible for bringing together Sales, Marketing, Operational managers, Product managers, Finance and Legal team members to develop and execute Vonage’s pricing strategy, and facilitate the on-boarding process of customers.

Your contribution will be essential to win deals, increase Vonage market share and grow the revenue stream.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

What you'll do

• Work with Sales Representatives to define pricing proposal (data gathering, margin calculation)
• Liaise with relevant stakeholders (Finance, Carrier, Product) to assess the feasibility of customers’ commercial requests
• Assist Sales Rep in the implementation of the commercial offer of their deals, including:
• Ensuring the appropriate approval process has been followed before making any pricing change effective
• Working closely with the Price Provisioning team to ensure prices are correctly uploaded into our internal tools (create new pricing rules, update existing pricing rules)
• Liaise with Legal when a contract needs to be issued
• Provide support to analyse existing customer results and assess the impact of any price changes
• Explain pricing structure and processes to other teams when queried
• Support the Deal Desk Manager in transversal projects

What's required for application

• Educated to degree level
• Strong interpersonal skills
• Methodical and meticulous with excellent attention to detail
• Proficient in Excel
• Process-oriented
• Delivery focus
• Can do attitude
• Comfortable in a fast pace, global & multicultural environment
• Operating in a multi-cultural setting the role holder will be completely fluent in both Mandarin and English

What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.