Job Responsibilities:

• Collaborating with the global support team to manage Service Management ticket queues and telephone systems effectively.
• Managing personal ticket queues and conducting troubleshooting for incidents or requests involving hardware, software, or OS-related items.
• Providing basic mobility support, especially for iOS devices.
• Supporting IMAC (Install, Moves, Adds, Changes) processes.
• Assisting in projects and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Adhering to asset management processes for accurate inventory and stock.
• Utilizing knowledge bases, providing timely support for end-user issues, and managing distributed hardware and software.
• Observing internal support provisions, providing feedback for improvement.
• Onboarding new employees and creating various forms of documentation occasionally.
• Understanding and tracking metrics reflecting group performance.
• Managing project assignments to ensure on-schedule completion of critical objectives.

Job Requirement:

• A minimum of 2-3 years of experience in the IT industry.
• A minimum of 2 years of customer service experience.
• A minimum of 2 years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment)
• Possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users
• Possess high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire
• Understanding of ITIL principles

To apply, please visit www.gmprecruit.com and search for Job Reference: 24033

To learn more about this opportunity, please contact Yi Fang at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

Job Description:

Job responsibilities:
• Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise report including (but not limited to) preparation of business case, scope documentation or functional requirements
• Work with developers and technical/solution architects to define functional and technical specification for the new system/functionality/enhancements; Write user stories and develop sample process flows to illustrate solutions.
• Translate technical limitations to the end-users and collaborate to find alternative workarounds.
• Track progress against deadlines and identify and highlight risks, ensuring proper communication within the project team.
• Develop and conduct test plans, work with developers to validate functionality and facilitate user acceptance testing.
• Analyse feedback from end users, document and collaborate with developers for improvement.
• Create, update and maintain documentation of business processes, workflows and user guides.
• Part of a scrum team and he/she will participate in sprint planning session and daily standup meetings by providing business goals and priorities.
• Forge strong working relationship with business stakeholders to handle their new requests, operational issues, or queries.
Requirements:
• Salesforce Administration Certified
• Experience working in an Agile/SAFe Environment
• Knowledge or understanding of project lifecycle.
• Knowledge or working experience in logistics is preferred but mandatory.
• Proficient in Microsoft applications, including Visio
• Excellent communication and active listening skills with people from diverse culture and background.
• Strong documentation and writing skills
• Excellent analytical and problem-solving capabilities.
• Strong sense of ownership for project/tasks and responsibility.
• Always begin with an end in mind with strong desire to make our customers happy.

1 - 2 years of experience as Salesforce Business Analyst.

Need only local candidates who are available immediately.

This is one year renewable contract

Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Within the AWS WW Commercial Sales (WWCS) organization, the Sales Strategy and Operations (SSOE) team is responsible for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. We own and deliver “run the business” (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives.

The ASEAN SSOE team is looking for a talented, driven, self-motivated Business Analyst to join an organization that is responsible for driving Business and Sales Operations across the ASEAN Region. This is a unique opportunity to play a key role in a fast-growing business, to provide significant value and support to the ASEAN team.

The Business Analyst is expected to operate with significant autonomy, owning and leading key workstreams and serve as the subject matter expert to fulfil data-driven demands. The ideal candidate should proactively identify and lead opportunities to drive operational and commercial excellence. This includes 1/ identifying problems with significant business impact and lead analysis to produce digestible business intelligence and insights that provide significant business value 2/ leading workstreams aimed at driving operational excellence through automation and through design and ownership of business reporting templates/data packs for key mechanisms (Annual Planning, Business reviews, etc) 3/ supporting the sales ops team to drive timely resolution of critical sales operational issues impacting revenue or field performance/productivity. To do this effectively, the Business Analyst should have deep understanding across various aspects of the business (Sales, Partner, Marketing, Operations, Services teams) in order to surface information and insights, and drive the orchestration required to make optimal business decisions.
This is a hands-on role and the candidate should have deep expertise in data analytics, visualization and dashboard management with the ability to flex among various data tools according to the problem and data. The ideal candidate should be detail-oriented, analytical, and possess creative problem-solving abilities. You should possess good communication and project management skills, is customer obsessed and able to communicate complex business insights, both verbally and in writing, in a clear and precise manner. You must be a self-starter with a bias towards independent problem solving, have a passion for identifying and eliminating bottlenecks, and have the foresight to anticipate business needs and balance business dynamics despite constraints. You should also have the ability to work with and influence a broad range of stakeholders.

Key job responsibilities
Business Partner:

• Develop a deep understanding of sales metrics, reporting tools, and data structure in order to identify and drive resolution of issues, provide actionable intelligence.
• Partner closely with SSOE team, Sales Leaders to drive Pan ASEAN initiatives to drive commercial success and operational improvements (pipeline targets, pipeline hygiene etc)

Mechanism support and enhancement:

• Lead workstreams aimed at automation and driving operational improvement for immediate and broader business.
• Support key sales planning and reporting mechanisms (e.g. Annual Planning, Quarterly Business Review, Monthly Business Review) with data, scalable templates and insights.
• Proactively identify and implement operational processes and/or reporting that simplify, standardize and enable operational excellence.
• Identify, and propose new metrics, dashboards, scorecards to monitor and improve our business.

Reporting and insights:

• Independently define analytical approach to solve complex analytics problems with the ability to flex among various data tools according to the problem and data
• Design and implement scalable solutions to generate actionable business insights from large complex datasets.
• Generate financial and operational performance analysis and reports that align to, and simplify monthly business reviews, annual planning, and forecasting processes.
• Derive recommendations from analysis that have impact on multiple teams and provide significant business value
• Resolve sales operational issues end to end in a timely manner.

Basic qualifications

• Bachelor’s degree in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science, Economics, Finance, or related field
• 8+ years of industry experience in data analysis
• Advanced proficiency in Excel (including VBA, Pivot Tables, array functions, etc.)
• Deep expertise in Salesforce, SQL, Python and manipulating large data sets
• Deep expertise in data visualization software (QuickSight, Tableau) for effective data and insights presentation.
• Strong and effective written and oral communication to convey findings, with a track record of presenting to senior management

Preferred qualifications

• Great organizational skills and attention to detail; able to execute and prioritize multiple tasks simultaneously
• Experience working within a high-growth, technology company (e.g., cloud, SaaS, PaaS)
• Experience working with Salesforce, Anaplan
• Able to operate in a lean, fast-paced organization-turning ideas into concrete action plans
• Able to develop strong and productive relationships across peer organizations that foster collaboration and best practice sharing

The Role

Charles Taylor InsureTech is looking for a Group IT Service Delivery Analyst to provide timely and efficient 2nd and 3rd Level support to the organisation’s user community across the APAC region. The Group IT Support Analyst should have extensive experience administrating common services including Windows 10, Office 365, Intune device management, Active Directory, deploying SCCM builds, Time Management and documentation duties required to help the team maintain the Service Delivery Support operation within the defined processes and framework. The ideal candidate will have a strong technical background with outstanding troubleshooting skills, possess excellent communication skills, and be a self-starter who delivers solutions in high pressure situations.

Key Responsibilities

· Respond to assigned requests for IT support and services (including incidents, and service requests) in a timely, polite, and efficient fashion, adhering to the defined SLA timeframes.

· Analyse and resolve assigned 2nd/3rd line support calls at the London offices, other regional offices (nationally and globally), and for remote users. Work with other relevant support workgroups (Infrastructure, Application Support, etc.) to resolve/fulfil incidents, requests, and problems.

· Log and track the status of assigned requests for IT support and services, ensuring regular customer updates.

· Provision and deploy new equipment and applications to individuals and groups, following the appropriate processes and ensuring compliance with licensing requirements.

· Provide technical solutions to IT and business requests/requirements, engaging with Business stakeholders where appropriate.

· Provide the relevant equipment and support for meetings as required by the business Follow the defined department ITIL processes and procedures, and wider company standards, policies, and procedures; providing feedback on processes where improvement opportunities are identified.

· Maintain the hardware CMDB to ensure accuracy.

· Perform proactive maintenance on supported systems, ensuring supported offices are visited for IT maintenance on the agreed schedule.

· Provide regular updates to customers, and to the Service Delivery Managers Manager, on progress with items, escalating issues where a technical or management escalation is required.

· Build positive relationships with users to enhance the level of service provided.

· Positively contribute ideas and feedback to help the team grow and improve; participate actively in team meetings and other activities as required.

· Contribute to project activity, completing assigned tasks as necessary to the designated timescales.

· Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

· Ad Hoc duties: Your key accountabilities will include such other duties and tasks as allocated, at the discretion of management, and that are within your capabilities and the scope of your role.

Required Skills

· Experience with Active Directory, Azure and Office365 administration (user and group management, adding objects to the domain, etc.)

· Hardware installation and troubleshooting, including laptops, desktops, telephones, smartphones & tablets, printers, and other peripherals.

· Mandatory current experience with Windows 10 & 11 installation, support, and troubleshooting.

· Experience in building/imaging software for deploying corporate standard images to standard desktop hardware using SCCM or Intune.

· iPhone configuration, support, and user assistance, including mobile device management solutions such as Intune.

· Understanding of Service Management concepts. ITIL foundation qualified (preferred)

· Ability to work independently and as part of a team. Ability to prioritise own workload and meet agreed deadlines.

· Ability to communicate effectively at all levels.

· Exposure to common applications i.e. Microsoft Office 2016 & Outlook and other Microsoft Applications

· Knowledge of Active Directory administration (user and group management, adding objects to the domain,etc.)

· Hardware installation and troubleshooting, including laptops, desktops, telephones, mobile telephony, printers, and other peripherals.

· Experience of common build and imaging software for deploying corporate standard images to standard desktop hardware

· iPhone configuration, support, and user assistance, including secure mail applications such as Intune.

· Experience in IT Service management logging systems; ideally Service Now or similar.

· Several years Desktop Support experience

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Resource planning and fulfilment of billing hours for outbound (80%) and inbound (20%) sales model. Adoption and communication of global scheduling guidelines to appropriate stakeholders.
• Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws. Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment.
• Provide visibility and reporting capabilities of main KPIs related to scheduling functions such as projected interval compliance, and bidding completion. Create data models to forecast long/short term business volume, set up multi-dimension capacity models & plans and determine the optimum one by balancing customer experience, employee experience and cost effectiveness, contributing to consistently achieved SLA goals.
• Design different shifts for the sites and make schedule plan ensuring no violation of local labor laws and regulations; manage day-to-day production of sites, closely coordinate with operation team and adjust shift plan quickly and effectively, in case of unexpected rises in moderation volumes or absenteeism.
• Work as the Point of Contact to provide ad-hoc and regular support to stakeholders such as policy team, product & system BP, sales team, sales management team and etc.
• Advise on staffing needs and performance issues impacting service levels to the WFM lead in a timely manner. Ensures staff optimization, sets goals and objectives, maintains employee records and facilitates effective communication among workers.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Deep understanding of workforce management, including volume & headcount forecasting, performance monitoring and processes/system optimizing and etc
• Proficient skills on EXCEL and good at data analyzing, familiar with formulas and Pivot Tables. Experience utilizing SQL, HQL and WFM systems is a plus
• Good communication skills, information analysis & interpret capability (ability to present detailed technical analysis, assumptions, and recommendations succinctly).
• Excellent problem-solving, task prioritization, follow-up, and quick learning skills. Ability to work in a fast-paced, high-pressure environment with dedication, passion and motivation.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Role Description

Within the GTB Corporate Sales Team, this candidate is to support the strategic planning and business growth for the Corporate Client segment in Singapore, and to support various commercial activities including balance sheet & working capital analysis, preparation of pitches and marketing materials, client visits, pipeline management and execution of GTB transactions.

Participate in strategic business planning and various initiatives for the Corporate Client segment. Support and monitor clients’ needs through financial analysis and full understanding of working capital advisory approach.

Key Responsibilities

1. Work with the senior GTB Corporate Sales to achieve quantitative and qualitative performance objectives of the Team.
2. Support by leading some of the strategic business planning for the business and various commercial activities including balance sheet and working capital analysis, market research, proactively reach out to clients in rates quotations/utilisations/enquiries, preparation of client account plan, pitches and marketing materials and pipeline management.
3. Closely work with internal stakeholders (e.g. Banking & Corporate Finance, Risks, Legal, Product Specialists) to ensure that the deal flow is being achieved and execute GTB transactions including but not limited to traditional and structured trade finance solution, supply chain finance and receivables solutions.
4. Work with Corporate Sales and Product Specialist to follow up on business pipeline.
5. Contribute to the skills development of colleagues in the region by sharing knowledge, experience and expertise.

Basic Requirements

1. Related 1-3 years of working experience (4-5 years for Associate position) as a front line in trade finance, structured trade, transaction banking or audit. Relevant experience in marketing and executing working capital products, such as receivables finance, supply chain finance and trade finance transaction, will be highly valued.
2. Basic market knowledge of client’s requirements, product capabilities and market positioning of peer competitors.
3. Good credit analytical and presentation skills.
4. Strong interpersonal skills are essential, as the role requires close contacts and cooperation with different stakeholders (Risks, Legal, Sales, and Relationship Manager).
5. Self-motivating, self-disciplinary and positive can-do attitude. Collaborative and entrepreneurial mind-set with strong team spirits.
6. Fluent in both English and Mandarin as the role will need to service Chinese clients.
7. Available to travel within Asia Pacific region for business development purposes.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

www.gatewayfund.net

Gateway Partners is an emerging markets manager investing responsibly in South and Southeast Asia, Middle East and Africa. We operate out of offices in Singapore and Dubai and are looking for qualified and enthusiastic investment professionals to join our dynamic and growing platform in Singapore.

Private Equity Investment Professional - Analyst level.

As a junior investment professional, you will be exposed to all facets of the investment making and portfolio management process. Key job scope will include:

• Undertaking macro and industry specific research;
• Analysis of investment hypothesis and prospects of target companies;
• Preparing financial projections and analysis to underpin valuation discussions;
• Preparing investment memorandums;
• Assisting with governance and monitoring aspects of portfolio management

Selected candidates will work in a fast paced and dynamic culture and have an opportunity to learn and get familiar with a wide range of opportunities in each of our key markets. The expectation is selected candidates will learn to develop entrepreneurial and commercial negotiation skills over time while building on the fundamentals of valuation and governance.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g8-uBqe6

• Opportunity to lead projects management
• Engagement with business stakeholders

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Project Manager / IT Project Specialist / Project Executive to be part of their team.

About the job

Your responsibility involves:

• Assisting the project manager to lead project implementation which includes ensuring project adheres to schedule, timeline and risk management
• Maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources.
• Partnering with the business team to gather requirements and prioritize demands to drive IT digitalization initiatives, exploiting new and emerging technologies technology and translate them into viable IT Digital implementation.
• Shaping business demand by partnering with business to facilitate the creation of business cases and value plans and ensuring value optimization and communication across teams.
• Identifying and proposing improvement solutions to enhance business processes and productivity

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in senior business stakeholder management.

Proven track record in Agile or Waterfall will be of added advantage.

Whats on offer

This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management. You will get the opportunity to lead high value projects with exposure to latest technology.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g8-uBqe6 (EA: 94C3609/ R1219669)