We are looking for an onsite Technical Service Delivery Manager (SDM) to oversee and manage and application maintenance and support project for Parkway client in Singapore.

• Lead / coordinate onsite and offshore teams performing application maintenance and support, to meet expected service levels and standards;
• Manage and support change requests, service requests to the application, reviewing their impact and compliance to existing systems;
• Ensure that any incidents or problems are addressed and resolved with minimal disruptions to the application service;
• Perform root cause analysis and prepare documentation for incidents;
• Work together with customers for risk assessment and related exercises;
• Report on status of the application and its availability as necessary.
• Ensure that the relevant project documentation is accurate and up-to-date;

Requirements:

· Degree in Computing or any related discipline.

· At least 3 years in a managerial or supervisory position, supporting software application maintenance projects.

· Excellent troubleshooting skills, and ability to manage escalations.

· Ability to manage a team effectively.

· Good communication skills and ability to maintain a good relationship with customers.

· Ability to work in a fast-paced environment.

· Have good understanding of popular software development platforms / frameworks (J2EE, .NET, React, Android & iOS), and DBMS (Oracle, MySQL, MS SQL).

· Have experience with AWS or Azure.

· Understand the mobile deployment process (e.g. submission of mobile applications to AppStore, Google Play store).

· Understand Website development and maintenance with CMS system such as Sitefinity is a big plus.

· Prior experience with Healthcare and Insurance projects will be an advantage.

ÜberGard Pte Ltd began its operations in 2009 to provide a one stop centre for research and development of Smart Security Control System and web enabled building facilities system. Leveraging on our experience and commitment, we have successfully developed the innovative product - Intelligent Key Lock Application System (iKLAS) and have won several numbers of contracts in the area of security systems.

Job Responsibilities

• Organise the scheduling of maintenance service jobs and preventive maintenance works at customers’ sites
• Provide customer service support to inform customers the details of scheduled maintenance works at their premises and apply for clearance where necessary
• Manage the issuance of and follow through to ensure information from service reports are properly recorded and filed
• Assist with the processing of purchase orders received from customers
• Assist with goods receipt and goods stock out / delivery orders
• Follow up with generation of invoices for ad-hoc service jobs and parts used to send out to customers
• Answering of phone calls and transferring calls to relevant parties
• Manage stock inventory for replacement parts held by maintenance support team
• Other ad-hoc jobs as required

Requirements

• Minimum Diploma in Business Studies or equivalent
• Minimum 2 years’ relevant working experience
• Proficient in English and Chinese
• Good customer service skills
• PC proficient and well-versed in MS Office applications
• Preferably possess knowledge of Globe3 software
• Responsible, meticulous and able to work with tight deadlines
• Able to work independently with little supervision and be a team player

Please bring along testimonials and certificates.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

Job Description

As we continue to expand and drive innovation, we are seeking a dynamic and experienced IT Project Manager cum Business Analyst to join our team in Singapore. Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or other Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients.
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.

Requirement Elicitation and Analysis: Collaborate closely with Clients, product owners, stakeholders, and end-users to gather, analyze, and document detailed business requirements, user stories, and acceptance criteria. Translate business needs into actionable tasks for the development team.

User Story Creation: Translate business requirements into clear and concise user stories that outline the who, what, and why of each feature or functionality. Craft user stories with well-defined acceptance criteria that are understandable by both technical and non-technical team members.

Cross-functional Collaboration: Act as a liaison between the development team and business stakeholders. Facilitate effective communication and collaboration to ensure a shared understanding of requirements and project progress.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: Minimum 3 years’ experience in the IT industry is preferred.
3. Softskills: Excellent communication, problem solving, time management and critical thinking skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint, MS Teams), Jira.
5. Attitude: You're organized, meticulous, always approach tasks with a positive attitude, and work well.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Exciting opportunity at Nordic IT in Singapore

Nordic IT specialises in email and collaboration solutions for the maritime industry and is considered one of the world's leading companies in our field. We have offices in Lyngby, Singapore, Dubai and San Antonio, Texas. We have customers worldwide and work with hosting, IT support, IT infrastructure and software development.

IT Support

For our office in Singapore, we are looking for someone who wants to join our skilled team of supporters. We will introduce you to all tasks within your education and ensure you get the training needed. The technologies we work with are mainly Windows Server, Azure, SQL and Microsoft 365. You will be introduced to IT infrastructure at customers on-premises, at their hosting partners and at Nordic IT´s own cloud solution, reMARK Cloud, hosted in Azure. This is a customer fronting position. You are expected to communicate directly with customers and business stakeholders to understand their issues and provide solutions.

Typical work tasks

• Ensure to provide effective and timely service to our customers.
• Identify and resolve technical issues from customers via phone, email, on-site, and remote support.
• Contribute to maintaining a high customer satisfaction score.
• Manage and monitor installed systems, servers, network infrastructure, both on-premises and on Microsoft Azure
• Collaborate with our development team, report, and resolve software issues.
• Coordinate change requests, system enhancements, and quality assurance of solutions before deployment to production
• Develop and update technical documentation and guides.
• Assist with installation and configuration tasks.
• Constantly evolving, stay updated with the latest trends, tools, and best practices in cloud computing.

Skill Sets

• Formal training and/or experience in providing IT support.
• Passionate about all things IT.
• Communication skills in English. (Mandarin is a plus but not a requirement)
• Ability to work independently as well as in a team.
• Good at solving complex problems.
• Service-minded.

What we offer

As an IT supporter at Nordic IT, you'll have the opportunity to work closely with experienced colleagues and learn about complex IT solutions from companies worldwide.

• The opportunity to learn and collaborate with experts and teammates from all over the globe.
• A supportive and learning-rich work environment.
• Great opportunities to develop your skills.
• Industry standard annual leaves benefits and AWS component.

Our address

Our office is a 5 min. walk from Bendemeer MRT Station, or 10 min. walk from Lavender MRT Station at CT Hub, 2 Kallang Avenue.

About Us:

We develop comprehensive software products and solutions ranging from IT consultancy to infrastructure and hardware setup to optimise customers' experiences. To establish ourselves as a leading provider of applications and healthcare support services for the Asian market, and partner healthcare customers to build a safe medical environment for all.

We are driven by our group philosophy as defined below:

1. Provide the best to our customers through a service-oriented culture

2. Create new value through innovation

3. Realise greater possibilities through advanced technology

Roles and Responsibilities:

• Responsible for providing technical assistance and support related to computer systems, applications, hardware or software testing
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
• Provide technical assistance and support for incoming queries and issues related to computer, systems, software, applications, and hardware
• Respond to queries either in person or over the phone
• Write training manuals
• Maintain daily performance of computer and application systems
• Respond to email messages for customers seeking help
• Ask questions to determine nature of problem
• Walk customer through problem-solving process
• Install, modify, and repair applications and computer hardware and software
• Run diagnostic programs to resolve problems
• Are required to apply information security in accordance with the established policies and procedures of the organization.

Requirements:

• Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support
• Experience in basic networking support
• Experience in supporting OS platforms such as Windows 10 and MS Office applications
• Prefer candidates who are resourceful, good working attitude & takes initiative
• Good communication skills and administrative skills

Technical Support Executive

• Min ITE/Technical Certificate/GCE level
• Min 3 to 5 years in electronics manufacturing environment.
• Ability to work independently, material kitting and close liaison with engineers and production team
• MS office proficiency.
• 5-days work week (8:00 am to 5:30 pm)
• Salary S$2,200/- to S$2,600/- (pending PCBA sourcing experience)
• 5-day work-week (8:00am to 5:30pm)
• Location; Toa Payoh

Responsibilities

• Plan, conceptualize and execute various social and environmental projects.
• Collaborate with internal and external stakeholders to promote sustainability initiatives. Foster relationships with governmental bodies, NGOs, and industry partners.
• Serve as liaison officer for the Singapore Business Unit for communication on the topic of Sustainability.
• Keep abreast with latest regulations and progress in Sustainability.
• Serve as the Sustainability representative in the Singapore Business Unit
• Handle and disseminate ESG data reporting requests from HQ to all territories.
• Collect and analyse data and reported the results to Pigeon Sustainability Committee comprising of all C-suites from each member country.
• Coordinate and host meetings for the SGBU.
• Support Domestic Sales in E-commerce price monitoring, competitor pricing research as well as intellectual property infringements research.
• In the absence of Customer Support Executive, Business Support Executive will support Customer Service department temporarily in enquiries via telephone calls, walk-in, Facebook, corporate website, and emails.
• Other ad-hoc duties as assigned.

Requirements

• At least a Diploma in any discipline.
• Minimum 2 years of relevant experience, preferably in the FMCG industry.
• Proficiency in Microsoft Word, Excel, PowerPoint
• Good interpersonal, communication skills and be a committed team player.
• Good command in both written and spoken English.

About The Team

The successful candidate will be part of the Global FP&A ("Financial Planning & Analysis") team and will work closely with the leadership team and finance teams both locally and globally, sharing knowledge and actively collaborating to drive continuous performance improvement towards business goals and targets. The FP&A Senior Analyst reports into the CEO office, which operates under the Global Head of Business Operation. The team maintains strong links to other functional leaders across the regions and to the Finance teams.

About The Role

The Financial Analyst position provides you with the opportunity to become a key partner to the business by supporting our key business functions in managing and steering their respective portfolios. You will also be responsible for coordinating the business planning and performance measurement processes, as well as providing ad hoc support and analysis where required. You will be responsible for supporting and coordinating the Annual Budget and Periodic Forecast activities for all business units with the cross-functional team in Homage.

Key tasks of the role include driving periodic OKR exercises across the board, presentation of financial results to key stakeholders; providing substantive and insightful analysis on variances to prior periods and to the budget/targets; monitoring changes in the portfolio and updating stakeholders as appropriate; contributing to improvement and simplification initiatives for the team; champion improvement in finance reporting architecture and framework, and portfolio analysis on an ad-hoc basis.

What You Will Gain:

• Career progression opportunity
• High exposure to the management team and functional leaders across the business
• Opportunity to create impacts to the business and our Mission
• Open-minded leaders, globally (Singapore, Malaysia & Australia)

Key Accountabilities

• Annual & Quarterly OKR project manager and coordinator
• Leadership meetings coordinator
• Support annual business plan and budget modelling & preparation activities
• Driving quarterly rolling forecast (both operational & financial) modelling, preparation, and review activities to drive towards the overall performance target
• Perform periodic financial performance review (Actual vs Target & Trend Analysis), monitoring and subsequently presenting an insightful analysis of the financials to senior management / relevant functional leaders; communicating key business trends, underlying performance, and impact of specific investments / experimental projects
• Actively provide up-to-date info on the development of critical business issues arising from the respective lines of business to ensure timely steering
• Propose/prepare new/ad hoc analysis to enhance the effectiveness of business analytics and bring value-added analysis to our business partners
• Review & challenge business assumptions used in annual/periodic business controlling process for the respective lines of business and countries
• Proactively identify, highlight and suggest solutions on relevant potential issues that may have financial and business implications to the Global Head of Business Operations
• Develop budget packs driving clear communication of business plans and financial outcomes
• Consolidation and communication with functional leaders of Homage conveying relevant operating plans, direction, challenges, objectives, etc and progress towards the overall performance targets
• Champion finance reporting architecture, system and process improvements efforts, enabling meaningful reporting structure to support value-added business analysis
• Contribute to the improvement of budget and performance review framework
• Set up and drive implementation of standardised & scalable payment approval flows & SOP
• Contribute towards simplification initiatives through experience in process efficiency, quality, and controls

About You

• At least five years of experience in controlling, accounting, or similar experience, ideally in a combination of Big 4 audit and startup environment
• Degree in Accounting, Actuarial, Business Management or Economics, preferably with a focus on Finance or Accounting
• Hands-on, able to deal with complexities within a fluid work environment
• Analytical & meticulous
• Able to work well under tight deadlines
• Good project management and presentation skills
• Proven ability to work and communicate in a multicultural organisation in a matrix environment
• A strong record of client-centric behaviour and mind-set
• Knowledge of financial reporting will be preferred
• Fluent in English; other languages a plus

ABOUT HOMAGE

Homage is a care platform that combines qualified and trained caregivers, nurses, doctors and health care organisations and funders with technology, enabling care, wellness and recovery wherever you are. The work that we do and technology we build transforms lives every hour, every day. We’re looking for people who are talented, driven and motivated by our social mission.