Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Key Responsibilities

1. Responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.
2. Provide technical consultation, system design and system solutions
3. Support sales initiatives on technical matters and projects for APAC region
4. Liaising with Technical Support team in China for all technical issues
5. Support Sales on tender bidding activities and submission
6. Provide training and products presentation to customers / internal staff
7. Attending to projects / tender meetings when required
8. Assisting in upkeeping project list and project status from all sales personnel
9. Maintain and update of products brochure and projects documentation
10. Perform admin duties and any other ad-hoc duties assigned by superior

Qualification Requirements

1. Candidate must possess at least a Diploma / Degree in Electrical / Electronic Engineering or any other relevant field of studies
2. Strong technical background with at least 1-2 years of experience
3. Added advantage with Telecom / UPS / batteries related experience
4. Knowledge in Microsoft Office
5. Ability to communicate and write in English and Chinese in order to liaise with China technical team.
6. Have excellent problem-solving skills
7. Good team player and customer focused with excellent communication skills
8. Ability to travel within short notice
9. Able to work independently with minimum supervision

Purpose of Role:

Provide administrative and operational support for company transport, dormitories and admin related matters.

Responsibilities:

Manage company's bus transport system for both permanent employees and foreign workers

• Manage number of buses for ferry service of foreign workers
• Handling of daily feedback on bus transport matters
• Management of ad-hoc bus requests

Taxi Services and Claims

• Management of taxi vouchers
• Management of monthly taxi billing and claims
• Follow up on resolving of unverified taxi claims

Telco Lines Requirements and Billings

• Management of Telephone line
• Telephone-local calls (Extention)
• Handphones / SIMs card
• Fax expenses
• Switchboard call-(Local) & -(Overseas)
• Postage & Couriers

Manage company's dormitories, housing of foreign workers, oversee foreign workers well-being and other related matters with dormitories

• Management of Dormitory status
• Updating workers movement status
• Follow up on Maintenance and Repairs status for dormitories
• Carry out House Keeping inspections
• Carry out fact findings and follow ups on workers offences at dormitories

Admin Matters

• Payment of newspapers subscriptions
• Assist in organizing of Ceremonies and Events
• SAP administrative matter on SE / SA & Kofax request
• Follow up on resolving any issues pertaining to HR / Admin matters

Requirements:

• NTC or Diploma in any field of studies
• Proficient in MS Word and Excel
• Knowledge of SAP will be advantageous, but not a must
• Comfortable entering into dormitories to liaise and interact with workers on resolving workers related issues
• Able to work independently to find out information in order to resolve work and admin issues
• Able to interact and liaise with both internal and external stakeholders, including senior management staffs and external contractors
• Possess patience to find out about internal organizational workings, work cultures and their effects on different departments and processes
• Able to anticipate or foresee impact of decisions/information from authorities or company management on own area of responsibilities, with ability to recognize linkage and synergies between departments and stakeholders (internal and external)
• Able to climb up levels of staircases in office buildings, yards and dormitories
• Able to respond to emergency calls outside office hours

Other Information:

• Location: Benoi Road (Island-wide transport provided)
• 5 days work week
• Working Hours: 7.25am-5pm

Mandatory Skills

Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.

2. Has experience or knowledge on Incident and Problem management.

3. Health check and monitoring production system and job scheduling to ensure SLA is meet.

4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

6. Continuous improvement of the system, e.g. job automation, performance tuning.

7. Should be able to identify and fix the bugs.

8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.

10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.

11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

12. Good knowledge in Linux/Unix/Windows environment and scripting.

13. Hands on experience on monitoring tools like Grafana has added advantage.

14. Should be open to learn and adapt to new technologies.

15. Knowledge on GIT Bitbucket and Jenkins has added advantage.

16. Knowledge on Actimize/Hadoop has added advantage.

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

Mandatory Skills

Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.

2. Has experience or knowledge on Incident and Problem management.

3. Health check and monitoring production system and job scheduling to ensure SLA is meet.

4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

6. Continuous improvement of the system, e.g. job automation, performance tuning.

7. Should be able to identify and fix the bugs.

8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.

10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.

11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

12. Good knowledge in Linux/Unix/Windows environment and scripting.

13. Hands on experience on monitoring tools like Grafana has added advantage.

14. Should be open to learn and adapt to new technologies.

15. Knowledge on GIT Bitbucket and Jenkins has added advantage.

16. Knowledge on Actimize/Hadoop has added advantage.

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

Mandatory Skills

Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.

2. Has experience or knowledge on Incident and Problem management.

3. Health check and monitoring production system and job scheduling to ensure SLA is meet.

4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

6. Continuous improvement of the system, e.g. job automation, performance tuning.

7. Should be able to identify and fix the bugs.

8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.

10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.

11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

12. Good knowledge in Linux/Unix/Windows environment and scripting.

13. Hands on experience on monitoring tools like Grafana has added advantage.

14. Should be open to learn and adapt to new technologies.

15. Knowledge on GIT Bitbucket and Jenkins has added advantage.

16. Knowledge on Actimize/Hadoop has added advantage.

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Business Analyst

Internal Code: A24088

What will you do?

The Business Analyst is responsible for managing the Business Requirements, UX and Functional Solution aspects of the project.

He/she will also advise the Agency on functions and best practices for specific products and how the products can be used to solve business problems.

The team is focused on providing service excellence in Government to Citizen interactions, and the candidate will be involved in enabling technology for Government agencies.

1. Identify key citizen interaction touchpoints and propose solutions that prioritise experience of citizen while also benefiting Agencies

2. Analyse Agency’s needs, develop business case and scope the issue to resolve

3. Document requirements, source and evaluate alternatives, and recommend solution that best fits Agency’s needs

4. Work with Agency users to ensure smooth deployment and adoption of new solution

5. Able to perform business analysis (Source: BABOK 2.0 Overview):

a. Business Analysis Planning and Monitoring: Identify stakeholders, techniques and processes to manage, track and trace requirements

b. Enterprise Analysis: Refine and clarify business need, define solution scope and develop business case

c. Elicitation: Explore, identify and document business needs

d. Requirements Analysis: Assess current state, analyse stated requirements of stakeholders and elaborate to sufficient detail that accurately defines business need with in specified scope

e. Solution Assessment and Validation: Source and evaluate alternatives to identify solution that best fits business need, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions to see how well they met the original need

f. Requirements Management and Communication: Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope

6. Able to manage software, service as a product by planning the product lifecycle and evolution of the software, service product. Collects stakeholder needs, expectations and ideas for the software, service product. Prioritises what goes into each build, release cycle based on the product roadmap to maximise business value, customer satisfaction and end-to-end performance.

7. Skilled in scrum agile management of development team, including writing user story, assigning story points, tracking backlog and burndown each sprint

8. Familiar with Atlassian suite (ie. JIRA, confluence) to accomplish tasks above, and able to learn new tools along the way for any new team working tools

What are we looking for?

• Graduate Degree in any discipline
• Advantageous to have: Consulting or Business Analysis experience
• Strong analytical, conceptualisation and problem solving skills
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges
• Data driven to be able to back up statements with real time data
• Provide thought leadership for agencies in terms of technical solutioning
• Team player with strong organization and people handling skills
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Our Business Customer Support team collaborates and works closely with Business Development, Compliance, Customer Support, Engineering, Customer On-boarding, Operations and other product teams in order to make sure that Wise's business customers are provided with the best experience, solutions, and support.

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: Work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - At Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

   

Job Description:

We are looking for a Business Analyst to support our team in gathering, analyzing, and documenting business requirements. The ideal candidate will have experience in System Integration Testing (SIT) and User Acceptance Testing (UAT) and will be responsible for ensuring the successful delivery of projects.

Key Responsibilities:

Collaborate with stakeholders to gather and document business requirements.

Translate business needs into technical specifications for developers.

Develop and execute test plans, test cases, and test scripts for SIT and UAT.

Coordinate and conduct SIT and UAT sessions with stakeholders and end-users.

Identify, document, and track issues and defects during testing phases.

Analyze and report test results, providing recommendations for improvements.

Ensure that deliverables meet business requirements and quality standards.

Provide support and training to end-users as needed.

Strong experience in System Integration Testing (SIT) and User Acceptance Testing (UAT).

Excellent analytical and problem-solving skills.

Proficient in creating detailed documentation and reports.

Ability to communicate effectively with technical and non-technical stakeholders.

Familiarity with project management and development methodologies.

About the role  

We are looking for an experienced APAC Intelligence Analyst, to join our team, embedded in our client’s Risk & Intelligence function. Based in Singapore, you will be responsible for researching, analysing, and building products to assess risks and opportunities around the client’s people, operations, strategy, and brand reputation. You will be an intelligence practitioner who has a passion for analysis, problem-solving, advising and informing decision-makers.   

This is a hybrid role, with some days each week spent in person in the client’s office. 

Responsibilities  

• Attend Studio Security and Security Operations team meetings to collect requirements and understand priorities 
• Ensure proper reporting back to requesting individuals surrounding locations and titles
• Manage data collection (start/stop) and provide context to the client GSOC to keep stakeholders informed
• Build Event Intelligence Reports, researching and reporting risks before an event to assist event teams in adjusting levels of security  
• Coordinate and collaborate with event leads to understand any concerns so you can help fill any gaps
• Build Executive Travel Briefs ahead of planned trips, coordinating with Security Operations so they’re aware of any visits
• Contribute to Weekly Ops Brief for the APAC region and GSOC Sit Reps
• Fill in details about events (focussing on the ones our stakeholders are supporting on-site) to help the GSOC stay focussed on what is happening in the near term 
• Gather social media analysis and proactively monitor, research and alert around changing trends or potential impact on the client
• Provide Intelligence support for functional areas of expertise to include Travel Risk Management, Security Operations, and Executive Protection
• Provide risk intelligence support for crisis management, enterprise risk management, and geopolitical risk management
• Analyse and assess threats to the client's people, operations, strategy, and brand reputation
• Research strategic issues affecting the client
• Deliver reports, briefings, and presentations on a routine basis that help reduce uncertainty and answer priority intelligence requirements
• Advise the Intelligence Manager on intelligence collection, processing, analysis, and dissemination strategies
• Provide expert advice on intelligence-related programs, regulations, industry standards, risk assessments, and related issues or questions that may arise 
• Drive a respectful team culture centred on open communication, sharing, listening, and recognition of team members at all levels.  

Requirements 

• BA degree in International Relations or similar  
• 2+ years of relevant work experience in corporate intelligence or in related fields.  
• Corporate, military, or government intelligence agency experience preferred but not required  
• Proven ability to work with highly confidential information
• Demonstrated ability to complete multiple tasks simultaneously and function in a fast-paced environment with minimal supervision.
• Strong analytic, oral, and written presentation skills including the ability to deliver communications centred on the target audience
• Advanced proficiency in Web-based social media platforms, search tools, productivity applications, and communication technology
• Familiarity with data visualisation tools is nice to have 

Interview process:

• Initial call with our Talent Acquisition team member 
• Timed written assessment (arranged at the time that suits you) to test writing and analytical capability 
• Panel interview with some of the team members and hiring managers at Sibylline 
• Meet and Greet with the client  

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity. 

Requirement

Summary of the Requirements

1. Someone who has banking background and knowledge in banking products (eg. loans, deposits, credit cards, credit risks, market risks etc.)
2. Business Analyst from business background and not so much from technology background
3. Good in using SQL and have analytic skills - need to write SQL queries to pull out big data and to understand (analyse) the data which are pulled out – is a must
4. Someone who has risk background (bank) would be advantage
5. Able to do user testing, write test cases and do testing for large volume of data

More details of the Requirements

Role is a BA for data mart, able to perform BAU support for a risk data mart that is providing data to Basel III LCR reporting, Basel Credit Risk management reporting, Credit Risk management reporting.

Primary role is performed daily and month end checks on the risk data with the focus on:

1. Daily reconciliation / completeness checks and highlighting and following up on reconciliation break
2. Apart from daily BAU, support to upstream projects which impacts data mart and support to downstream reporting queries and enhancements will be required.

In some instances, Risk Analyst may be required to write simple users specifications.

1. Perform daily and month end checks on data in Risk Data Mart including updates of reconciliation reports.
2. Followup and resolve reconciliation breaks.
3. Perform impact assessment and UAT on both upstream projects and downstream enhancement changes.
4. Support end users queries of Risk Mart and Risk Mart projects related configuration changes.
5. Write simple users specifications for Risk Mart.
6. Work with Risk Mart BAU lead to perform and resolve daily and month end reconciliation checks and issues. Update reconciliation documents.
7. Perform UAT and documentation, raise and resolve UAT issues independently.
8. Provide support to end users queries and Risk Mart related projects configuration changes
9. Assist in Risk Mart specifications write-up

A MUST skills :-

1. Conduct extensively data analysis and testing, hence both Banking and SQL experiences are required. Good in using SQL and have analytic skills - need to write SQL queries to pull out big data and to understand (analyse) the data which are pulled out.
2. Someone who has banking background and have some knowledge in bank’s products

Mandatory Skills

Responsibilities

• Collaborate closely with business stakeholders (E.g. Relationship Managers, Product managers, Operations, Credit Control Unit, Credit, Business Support Unit, etc.) and IBG Technology team to deliver business driven outcomes that drive revenue or cost savings impact
• Understanding the Business and Credit Requirements and context and liaise with external and internal stakeholders and users to analyze and document as-is process flows and ideate on to-be flows.
• Conduct user immersion interviews and insights gathering exercises to define real problem statements, user painpoints and needs.
• Raise user stories and requirements in JIRA with detailed analysis on acceptance criteria and system-to-system field mapping.
• Coordination with stakeholders for requirement sign offs, and liaise with IBGT for analysis and implementation of projects.
• Brief the user acceptance testing team of the user requirements and advise test data and scenarios to be covered to execute testing against the JIRA requirements.
• Coordinate with users to finalize Live Verification scope, schedule and production data to be used to verify in Production and for sign off.
• Post go-live monitoring of issues and follow up on enhancements, and commercialisation of launched product in collaboration with users and product team to ensure uplift in business outcomes (Revenue uplift, cost savings, etc.)
• Drive and prepare commercialisation materials (e.g. user guides, marketing collaterals, etc.) in collaboration with product team.
• Provide regular, proactive updates on project progress to stakeholders and senior management on scope, timeline and issues.

Requirements

• Good interpersonal and communications skills
• Strong stakeholder management and coordination
• Problem solving, planning & organizing skills
• A strong team player
• Sense of ownership and accountability for owned projects
• Meticulous, attentive to details, analytical and strong grasp of business analyst tools (E.g. swimlane business workflow diagrams, waste walk, prototyping, field mapping analysis, etc.)
• Market knowledge and experience of SME segment, credit knowledge and lending products
• Project Management and system Implementation Experience would be an advantage.
• Awareness of Project management tools (JIRA, Confluence) and methodologies like AGILE, etc would also be an advantage

Requirement

Summary of the Requirements

1. Someone who has banking background and knowledge in banking products (eg. loans, deposits, credit cards, credit risks, market risks etc.)
2. Business Analyst from business background and not so much from technology background
3. Good in using SQL and have analytic skills - need to write SQL queries to pull out big data and to understand (analyse) the data which are pulled out – is a must
4. Someone who has risk background (bank) would be advantage
5. Able to do user testing, write test cases and do testing for large volume of data

More details of the Requirements

Role is a BA for data mart, able to perform BAU support for a risk data mart that is providing data to Basel III LCR reporting, Basel Credit Risk management reporting, Credit Risk management reporting.

Primary role is performed daily and month end checks on the risk data with the focus on:

1. Daily reconciliation / completeness checks and highlighting and following up on reconciliation break
2. Apart from daily BAU, support to upstream projects which impacts data mart and support to downstream reporting queries and enhancements will be required.

In some instances, Risk Analyst may be required to write simple users specifications.

1. Perform daily and month end checks on data in Risk Data Mart including updates of reconciliation reports.
2. Followup and resolve reconciliation breaks.
3. Perform impact assessment and UAT on both upstream projects and downstream enhancement changes.
4. Support end users queries of Risk Mart and Risk Mart projects related configuration changes.
5. Write simple users specifications for Risk Mart.
6. Work with Risk Mart BAU lead to perform and resolve daily and month end reconciliation checks and issues. Update reconciliation documents.
7. Perform UAT and documentation, raise and resolve UAT issues independently.
8. Provide support to end users queries and Risk Mart related projects configuration changes
9. Assist in Risk Mart specifications write-up

A MUST skills :-

1. Conduct extensively data analysis and testing, hence both Banking and SQL experiences are required. Good in using SQL and have analytic skills - need to write SQL queries to pull out big data and to understand (analyse) the data which are pulled out.
2. Someone who has banking background and have some knowledge in bank’s products

Mandatory Skills

Responsibilities

• Collaborate closely with business stakeholders (E.g. Relationship Managers, Product managers, Operations, Credit Control Unit, Credit, Business Support Unit, etc.) and IBG Technology team to deliver business driven outcomes that drive revenue or cost savings impact
• Understanding the Business and Credit Requirements and context and liaise with external and internal stakeholders and users to analyze and document as-is process flows and ideate on to-be flows.
• Conduct user immersion interviews and insights gathering exercises to define real problem statements, user painpoints and needs.
• Raise user stories and requirements in JIRA with detailed analysis on acceptance criteria and system-to-system field mapping.
• Coordination with stakeholders for requirement sign offs, and liaise with IBGT for analysis and implementation of projects.
• Brief the user acceptance testing team of the user requirements and advise test data and scenarios to be covered to execute testing against the JIRA requirements.
• Coordinate with users to finalize Live Verification scope, schedule and production data to be used to verify in Production and for sign off.
• Post go-live monitoring of issues and follow up on enhancements, and commercialisation of launched product in collaboration with users and product team to ensure uplift in business outcomes (Revenue uplift, cost savings, etc.)
• Drive and prepare commercialisation materials (e.g. user guides, marketing collaterals, etc.) in collaboration with product team.
• Provide regular, proactive updates on project progress to stakeholders and senior management on scope, timeline and issues.

Requirements

• Good interpersonal and communications skills
• Strong stakeholder management and coordination
• Problem solving, planning & organizing skills
• A strong team player
• Sense of ownership and accountability for owned projects
• Meticulous, attentive to details, analytical and strong grasp of business analyst tools (E.g. swimlane business workflow diagrams, waste walk, prototyping, field mapping analysis, etc.)
• Market knowledge and experience of SME segment, credit knowledge and lending products
• Project Management and system Implementation Experience would be an advantage.
• Awareness of Project management tools (JIRA, Confluence) and methodologies like AGILE, etc would also be an advantage

About the role

The incumbent will directly report to a Hub Manager with the key objective of providing customer-focused solutions in support of operational objectives and business development strategies. The incumbent will also indirectly report to the Operational Excellence team, which governs the framework and methodology of continuous improvement projects.

What you will be doing

• Leverage on lean principles to increase operational performance and optimise warehouse resources, creating value for internal and external stakeholders
• Spearhead continuous improvement projects within the warehouse, from process gap identification to solution design and implementation, as well as operational change management
• Support the Operations Manager in the monitoring and analysis of performance data such as KPI and productivity reports, as well as financial data such as billing reports and account P&L
• Partner with the Key Account Manager in business development efforts through maintenance of customer satisfaction and solutioning of value creation opportunities
• Collaborate with subject matter experts from the Innovation, Automation, and Warehouse Management System (WMS) team to implement new technology or fine-tune existing solutions within the warehouse
• Contribute to the Operational Excellence (OpEx) community by sharing knowledge of best practices and new solutions, and participating in technical trainings and focus group workshops
• Support the OpEx core team in OpEx-led events and group collaterals

The successful candidate

• Degree in Engineering / Logistics / Supply Chain Management
• Project management and change management
• Strong in data crunching, analytical, conceptual and problem-solving abilities
• Knowledge in lean, six sigma, 5S, WMS
• Proficiency in Microsoft Office, Excel, Access, SQL
• Excellent interpersonal and communication skills

Requirements Gathering and Analysis:

• Collaborate with stakeholders to gather and document business requirements related to system enhancements and changes.
• Conduct thorough analysis of business processes and systems to identify gaps and opportunities for improvement.

System Integration Testing (SIT):

• Design and execute test scenarios and test cases for SIT, ensuring comprehensive coverage of functional and non-functional requirements.
• Coordinate with development teams to validate system integrations and data flows across various banking applications.

User Acceptance Testing (UAT):

• Develop UAT test plans and scripts based on business requirements and functional specifications.
• Facilitate UAT sessions with business users to ensure all aspects of the system meet business needs and expectations.

Test Execution and Defect Management:

• Perform test execution, monitor results, and document defects or issues found during testing phases.
• Work closely with developers and stakeholders to resolve issues promptly and ensure timely delivery of high-quality solutions.

Documentation and Reporting:

• Prepare detailed test documentation including test plans, test cases, test scripts, and test summary reports.
• Provide regular status updates and reports on testing progress, issues, and risks to project stakeholders.

Quality Assurance and Process Improvement:

• Contribute to continuous improvement initiatives related to testing processes, methodologies, and tools.
• Participate in post-implementation reviews to evaluate the effectiveness of system changes and identify areas for refinement.

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• Proven experience as a Business Analyst, System Analyst, or similar role within the banking or financial services industry.
• In-depth knowledge of banking operations, products, and regulatory requirements.
• Hands-on experience with Systems Integration Testing (SIT) and User Acceptance Testing (UAT) methodologies.
• Strong analytical skills with the ability to interpret complex business requirements and technical specifications.
• Excellent communication skills with the ability to liaise between technical and non-technical stakeholders effectively.

We are seeking a highly skilled and experienced System Analyst to join our dynamic team in the banking sector. The ideal candidate will have a strong background in business analysis, user acceptance testing (UAT), and SQL. As a System Analyst, you will play a crucial role in bridging the gap between IT and business, ensuring that our systems and applications meet the highest standards of performance and reliability.

Business Analysis:

• Collaborate with business stakeholders to gather and analyze requirements.
• Develop detailed business requirements documents and functional specifications.
• Identify areas for process improvement and propose innovative solutions.

System Analysis and Design:

• Analyze existing systems and applications to identify areas for enhancement.
• Design and develop system specifications, including data models and process flows.
• Ensure that system designs meet business requirements and align with technical standards.

User Acceptance Testing (UAT):

• Develop and execute UAT plans, test cases, and scripts.
• Coordinate with business users to conduct UAT sessions and gather feedback.
• Track and resolve defects, ensuring that all issues are addressed before deployment.

SQL and Data Analysis:

• Write and optimize SQL queries to extract and manipulate data.
• Perform data analysis to support business decision-making and reporting.
• Ensure data integrity and accuracy across systems and applications.

Project Management:

• Assist in project planning, including defining scope, timelines, and resource requirements.
• Monitor project progress and report on status to stakeholders.
• Ensure that projects are delivered on time and within budget.

Collaboration and Communication:

• Work closely with developers, testers, and other IT professionals to ensure successful project delivery.
• Communicate effectively with business stakeholders, providing regular updates on project status and issues.
• Provide training and support to end-users as needed.

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• Proven experience as a System Analyst, or similar role within the banking or financial services industry.
• 3+ years of experience as a System Analyst, preferably in the banking sector.
• Strong knowledge of business analysis techniques and methodologies.
• Proficient in SQL and experience with database management systems.
• Experience with UAT, including test planning, execution, and defect management.

Requirement

Summary of the Requirements

1. Someone who has banking background and knowledge in banking products (eg. loans, deposits, credit cards, credit risks, market risks etc.)
2. Business Analyst from business background and not so much from technology background
3. Good in using SQL and have analytic skills - need to write SQL queries to pull out big data and to understand (analyse) the data which are pulled out – is a must
4. Someone who has risk background (bank) would be advantage
5. Able to do user testing, write test cases and do testing for large volume of data

More details of the Requirements

Role is a BA for data mart, able to perform BAU support for a risk data mart that is providing data to Basel III LCR reporting, Basel Credit Risk management reporting, Credit Risk management reporting.

Primary role is performed daily and month end checks on the risk data with the focus on:

1. Daily reconciliation / completeness checks and highlighting and following up on reconciliation break
2. Apart from daily BAU, support to upstream projects which impacts data mart and support to downstream reporting queries and enhancements will be required.

In some instances, Risk Analyst may be required to write simple users specifications.

1. Perform daily and month end checks on data in Risk Data Mart including updates of reconciliation reports.
2. Followup and resolve reconciliation breaks.
3. Perform impact assessment and UAT on both upstream projects and downstream enhancement changes.
4. Support end users queries of Risk Mart and Risk Mart projects related configuration changes.
5. Write simple users specifications for Risk Mart.
6. Work with Risk Mart BAU lead to perform and resolve daily and month end reconciliation checks and issues. Update reconciliation documents.
7. Perform UAT and documentation, raise and resolve UAT issues independently.
8. Provide support to end users queries and Risk Mart related projects configuration changes
9. Assist in Risk Mart specifications write-up

A MUST skills :-

1. Conduct extensively data analysis and testing, hence both Banking and SQL experiences are required. Good in using SQL and have analytic skills - need to write SQL queries to pull out big data and to understand (analyse) the data which are pulled out.
2. Someone who has banking background and have some knowledge in bank’s products

Mandatory Skills

Responsibilities

• Collaborate closely with business stakeholders (E.g. Relationship Managers, Product managers, Operations, Credit Control Unit, Credit, Business Support Unit, etc.) and IBG Technology team to deliver business driven outcomes that drive revenue or cost savings impact
• Understanding the Business and Credit Requirements and context and liaise with external and internal stakeholders and users to analyze and document as-is process flows and ideate on to-be flows.
• Conduct user immersion interviews and insights gathering exercises to define real problem statements, user painpoints and needs.
• Raise user stories and requirements in JIRA with detailed analysis on acceptance criteria and system-to-system field mapping.
• Coordination with stakeholders for requirement sign offs, and liaise with IBGT for analysis and implementation of projects.
• Brief the user acceptance testing team of the user requirements and advise test data and scenarios to be covered to execute testing against the JIRA requirements.
• Coordinate with users to finalize Live Verification scope, schedule and production data to be used to verify in Production and for sign off.
• Post go-live monitoring of issues and follow up on enhancements, and commercialisation of launched product in collaboration with users and product team to ensure uplift in business outcomes (Revenue uplift, cost savings, etc.)
• Drive and prepare commercialisation materials (e.g. user guides, marketing collaterals, etc.) in collaboration with product team.
• Provide regular, proactive updates on project progress to stakeholders and senior management on scope, timeline and issues.

Requirements

• Good interpersonal and communications skills
• Strong stakeholder management and coordination
• Problem solving, planning & organizing skills
• A strong team player
• Sense of ownership and accountability for owned projects
• Meticulous, attentive to details, analytical and strong grasp of business analyst tools (E.g. swimlane business workflow diagrams, waste walk, prototyping, field mapping analysis, etc.)
• Market knowledge and experience of SME segment, credit knowledge and lending products
• Project Management and system Implementation Experience would be an advantage.
• Awareness of Project management tools (JIRA, Confluence) and methodologies like AGILE, etc would also be an advantage

Operations

• Process the orders from retail and foodservice customers.
• Manage invoice submissions and paperwork.
• Liaise with food suppliers for order fulfilments.
• Coordinate with warehouse and logistics partners and prepare stocks for deliveries.
• Support Operations team on admin requirements.
• May need to enter warehouse/ cold room occasionally.
• Occasionally to handle urgent orders at night. Execute ad-hoc duties as assigned by company based on requirements.

Business Development

• Support Business Development and Operations team in conducting warehouse sales.
• Assist in preparing sales and related materials (e.g. point-of-sales-materials (POSMs) and sales memos).
• Execute ad-hoc duties as assigned by company based on requirements.

Skills & Competencies:

• Good people skills and able to work with diverse groups of people.
• Strong initiative and the confidence to work independently in complex and ambiguous work environments.
• Capable of handling multiple tasks simultaneously.
• Team player, with can-do spirit/
• Proficient at meeting deadlines in high-pressure environments.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, is required.
• Experience in SAP will be beneficial.

Qualifications and experience:

• Degree/ Diploma in relevant field. No working experience welcome to apply.

You may also deposit your resume to [email protected].

Mandatory Skills

Skills and Experience Required :-

At least 2 years working in an Application Support Environment.

Core technical competency required :-

• Linux; Unix/Python Shell Scripting
• SQL, preferably in MariaDB/MySQL
• Java programming

Good to have experience :-

• Application Server: JBoss
• Middleware: IBM MQ, Apache ServiceMix, Active MQ
• OpenShift
• QlikSense/Tableau
• TLM/CMS platforms with tools like Smartstudio, TLM Control, Smart schema, Process Designer & Webconnect
• Hands-on working knowledge on DevOps tools for Source Control (Git, Bitbucket), Continuous Integration (Jenkins, Maven), Continuous Delivery (CA Release Automation)Understand microservices running on Openshift or AWS, elasticsearch, service monitoring on the cloud, PaaS environment such as Kubernetes.Understand JSON, JSP, Servlet, and working knowledge for Java Restful API.
• Strong technical skills
• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal & written communication skills.
• Ability to work independently and under pressure.
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.
• Basic understanding of Swift message knowledge would be good.
• Experience in application implementation projects in financial institutions would be advantageous

Working Hours :-

• Normal office hours i.e. 9am to 6pm, however it may be staggered to start/finish early or late (eg. 8am to 5pm or 10am to 7pm)
• The support person needs to be on call as per duty roster.
• Be available on weekends for Production implementations.
• Will be managed by duty roster.

Mandatory Skills

Skills and Experience Required :-

At least 2 years working in an Application Support Environment.

Core technical competency required :-

• Linux; Unix/Python Shell Scripting
• SQL, preferably in MariaDB/MySQL
• Java programming

Good to have experience :-

• Application Server: JBoss
• Middleware: IBM MQ, Apache ServiceMix, Active MQ
• OpenShift
• QlikSense/Tableau
• TLM/CMS platforms with tools like Smartstudio, TLM Control, Smart schema, Process Designer & Webconnect
• Hands-on working knowledge on DevOps tools for Source Control (Git, Bitbucket), Continuous Integration (Jenkins, Maven), Continuous Delivery (CA Release Automation)Understand microservices running on Openshift or AWS, elasticsearch, service monitoring on the cloud, PaaS environment such as Kubernetes.Understand JSON, JSP, Servlet, and working knowledge for Java Restful API.
• Strong technical skills
• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal & written communication skills.
• Ability to work independently and under pressure.
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.
• Basic understanding of Swift message knowledge would be good.
• Experience in application implementation projects in financial institutions would be advantageous

Working Hours :-

• Normal office hours i.e. 9am to 6pm, however it may be staggered to start/finish early or late (eg. 8am to 5pm or 10am to 7pm)
• The support person needs to be on call as per duty roster.
• Be available on weekends for Production implementations.
• Will be managed by duty roster.

Mandatory Skills

Skills and Experience Required :-

At least 2 years working in an Application Support Environment.

Core technical competency required :-

• Linux; Unix/Python Shell Scripting
• SQL, preferably in MariaDB/MySQL
• Java programming

Good to have experience :-

• Application Server: JBoss
• Middleware: IBM MQ, Apache ServiceMix, Active MQ
• OpenShift
• QlikSense/Tableau
• TLM/CMS platforms with tools like Smartstudio, TLM Control, Smart schema, Process Designer & Webconnect
• Hands-on working knowledge on DevOps tools for Source Control (Git, Bitbucket), Continuous Integration (Jenkins, Maven), Continuous Delivery (CA Release Automation)Understand microservices running on Openshift or AWS, elasticsearch, service monitoring on the cloud, PaaS environment such as Kubernetes.Understand JSON, JSP, Servlet, and working knowledge for Java Restful API.
• Strong technical skills
• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal & written communication skills.
• Ability to work independently and under pressure.
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.
• Basic understanding of Swift message knowledge would be good.
• Experience in application implementation projects in financial institutions would be advantageous

Working Hours :-

• Normal office hours i.e. 9am to 6pm, however it may be staggered to start/finish early or late (eg. 8am to 5pm or 10am to 7pm)
• The support person needs to be on call as per duty roster.
• Be available on weekends for Production implementations.
• Will be managed by duty roster.

Job Overview:

The Business Analyst will support the Executive Director in making informed decisions by providing in-depth analysis and insights. This role involves gathering and analyzing data, identifying trends, and making recommendations to improve business operations and strategies.

Key Responsibilities:

Data Collection and Analysis:

Collect data from various sources, including internal systems, market research, and industry reports.

Analyze data to identify trends, patterns, and insights that can inform business decisions.

Reporting and Documentation:

Prepare detailed reports and presentations for the Executive Director, summarizing findings and providing actionable recommendations.

Document business processes and requirements to ensure clarity and alignment with business goals.

Market Research:

Conduct market research to identify opportunities for growth and improvement.

Stay updated on industry trends and competitor activities to provide relevant insights.

Business Process Improvement:

Identify areas for process improvement and work with various departments to implement changes.

Monitor the effectiveness of implemented changes and suggest further improvements as needed.

Project Support:

Assist in planning and executing strategic projects and initiatives.

Provide analytical support for project teams to ensure successful project delivery.

Stakeholder Communication:

Communicate findings and recommendations to stakeholders at various levels of the organization.

Work closely with different departments to understand their needs and provide relevant analysis.

Qualifications:

Bachelor's degree in Business Administration, Finance, Economics, or a related field.

Proven experience as a Business Analyst or in a similar role.

Strong analytical and problem-solving skills.

Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).

Excellent communication and presentation skills.

Ability to work independently and as part of a team.

Strong organizational and time-management skills.

Attention to detail and ability to handle multiple projects simultaneously.

Skills:

Analytical thinking and data interpretation.

Proficiency in business analysis techniques and methodologies.

Strong written and verbal communication skills.

Ability to translate complex data into clear and actionable insights.

Proficiency in using Microsoft Office Suite and other relevant software.

Strong interpersonal skills and ability to work with diverse teams.

Mandatory Skills

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with committment

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.
2. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)
3. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
4. Need to support including night shift, weekends and public holidays

Preferred Skills

Intermediate knowledge and hands on experiences in SQL and Linux