Mandatory Skills
Responsibilities
- Collaborate closely with business stakeholders (E.g. Relationship Managers, Product managers, Operations, Credit Control Unit, Credit, Business Support Unit, etc.) and IBG Technology team to deliver business driven outcomes that drive revenue or cost savings impact
- Understanding the Business and Credit Requirements and context and liaise with external and internal stakeholders and users to analyze and document as-is process flows and ideate on to-be flows.
- Conduct user immersion interviews and insights gathering exercises to define real problem statements, user painpoints and needs.
- Raise user stories and requirements in JIRA with detailed analysis on acceptance criteria and system-to-system field mapping.
- Coordination with stakeholders for requirement sign offs, and liaise with IBGT for analysis and implementation of projects.
- Brief the user acceptance testing team of the user requirements and advise test data and scenarios to be covered to execute testing against the JIRA requirements.
- Coordinate with users to finalize Live Verification scope, schedule and production data to be used to verify in Production and for sign off.
- Post go-live monitoring of issues and follow up on enhancements, and commercialisation of launched product in collaboration with users and product team to ensure uplift in business outcomes (Revenue uplift, cost savings, etc.)
- Drive and prepare commercialisation materials (e.g. user guides, marketing collaterals, etc.) in collaboration with product team.
- Provide regular, proactive updates on project progress to stakeholders and senior management on scope, timeline and issues.
Requirements
- Good interpersonal and communications skills
- Strong stakeholder management and coordination
- Problem solving, planning & organizing skills
- A strong team player
- Sense of ownership and accountability for owned projects
- Meticulous, attentive to details, analytical and strong grasp of business analyst tools (E.g. swimlane business workflow diagrams, waste walk, prototyping, field mapping analysis, etc.)
- Market knowledge and experience of SME segment, credit knowledge and lending products
- Project Management and system Implementation Experience would be an advantage.
- Awareness of Project management tools (JIRA, Confluence) and methodologies like AGILE, etc would also be an advantage
