What we’re looking for:

• Education: Bachelor’s degree in finance or accounting is required with strong knowledge of cost accounting.
• Experiences: At least 4+ years of experience with global manufacturing-driven organizations.
• Experiences worked in a public company so will be familiar with the cadence and requirements of a publicly reporting organization. in finance or accounting is required with strong knowledge of cost accounting.
• Six-Sigma and/or regimented process methodology experience is desirable, but not a requirement
• Background in pharmaceutical, life science or medical device industries is preferred
• A person of the highest integrity and professional standards
• Strong in communications
• Collaborative tools: MS Teams

How you will thrive and create an impact:

• Drive, manage & present critical financials deliverables for the organizations which will include the the Internal Operating Plan (1 year), Interim Forecasting cycles (3 per annum) & Monthly actuals reporting (12 x per annum).
• Act as primary interface between manufacturing operations and plant managers to report financial results and assure proper controls. Develop and implement procedures that ensure compliance and consistency across the business.
• Maintain and develop key performance measures and tracking systems (through standard work) for each site to measure P&L results, capital, Inventory and cost savings projects.
• Manage & Co-ordinate Annual Standard Cost Roll for the Manufacturing Plants.
• Drive cashflow analysis and business case analytics for capital proposals and make versus buy decisions.
• Participate in daily Tier meetings, Gemba walks & develops finance metrics to support site performance and shop floor productivity
• Drives & owns the site E&O process with the planning team.
• Participates in the Material Review Board meetings.
• Perform an audit function where needed to assure reporting systems and processes are being followed on a consistent basis and within the company policies.
• Lead all compliance efforts including internal control and ethics policies.
• Prepare and reviews monthly results and ad hoc analysis to determine methods of increasing operating productivity through higher efficiency and/or cost control.
• Ensure business activities and processes comply with applicable laws and/or US GAAP.
• Actively participate and lead team on proposed new production.
• Perform other duties as assigned.

Primary Skills (max 5 only) Degree or Diploma in Computer Science, Computer Engineering or Information Security related fields System Analyst with 4 to 5 years of exp in Netreveal, Unix and Oracle PLSQL IT implementation experience using Netreveal product in AML KYC/CDD domain area Tech Skills: Netreveal, Unix and Oracle working experience Financial Services/Anti Money Laundering domian is must. Secondary Skills (max 5 only) Developing the internal scripts to automate the batch jobs and reports generation. Worked closely with clients to fulfill their needs and engage various teams to achieve project goals Responsible to Lead OFSAA (AML) team- new scenario implementations, customization of scenarios as per compliance team requirements and Premise technical support on enhancements, custom integrations and BAU support Supporting the SIT and UAT testing on Netreveal V9 and proactively communicating with users and vendors on the defects and change request Manage OS/DB/Middleware security patching or upgrade activities related to Netreveal Production and DR environments. Main Roles and Responsibilities (max 5 only) Responsible to Lead OFSAA (AML,KYC) team- new scenario implementations Monitoring existing products to check their effectiveness and incorporating changes in the products whenever required Expertise in technologies like Database (Oracle SQL& PL-SQL), Data-warehousing, ETL, UNIX Shell scripting, Batch scheduling using Control-M, OBIEE report framework AML Solutions upgrade to Netreveal latest solutions, include. AML Solutions upgrade to Netreveal latest solutions, collaborated with SG
team, only one resource in KL, managed to resolved gaps, configure and
deliver the solution with minimal supervision

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

What will you do?

• Understand the business processes and work with users to design and develop an end-to-end solution.
• Provide advices and assistance to business users in the effective use of application system and information technology.
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule.
• Design solutions that are of quality and functional to ensure a good user experience.
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment.
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture.
• Produce technical documentation for application systems.

What are we looking for?

• Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript
• Experience in Project Management and is able to manage user expectation and deliver within project timeline
• Experience/knowledge in Scrum /DevOps concepts
• Experience/knowledge in the various technologies supporting CI/CD such as GitLab, Confluence, JIRA, SonarQube
• Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes
• To have a keen interesting in IT / programming / system designs
• Good understanding of SDLC

At least 3 years’ experience of:

• JSP
• Servlet
• Java Bean
• Java Script
• Session management
• JDBC, SQL

At least 2 years’ experience, within the past three (3) year’s timeframe, in coding programs using each of the skills:

• HTML 5
• XHTML
• AJAX
• JSON
• Java Server Faces
• EJB (session, entuty & message, Service Locator, Business Delegate, Data Transfer Object, Data Access Object

Preferably have hands on experience on the following:

• IBM RAD 9.0 or above, or Eclipse or equivalent
• Portal and Portlet development
• n-Tier Architecture
• Java Web Security/LDAP
• JEE Security
• JEE Transaction
• XML
• Web Services (SOAP)
• JNDI
• UML diagrams
• Angular JS development
• Secure coding to prevent application vulnerabilities (for eg. Cross-site scripting; Injection vulnerability flows such as SQL injection, command injection; Race conditions; Improper error / exception handling etc)
• Application integration with government services such as CorPass, SingPass.
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is strongly preferred.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: A24064

What will you do?

• Understand the business processes and work with users to design and develop an end-to-end solution.
• Provide advice and assistance to business users in the effective use of application system and information technology.
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule.
• Design solutions that are of quality and functional to ensure a good user experience.
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment.
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture.
• Produce technical documentation for application systems.

What are we looking for?

• Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript.
• Experience in Project Management and is able to manage user expectation and deliver within project timeline
• Experience/knowledge in Scrum /DevOps concepts
• Experience/knowledge in the various technologies supporting CI/CD such as GitLab, Confluence, JIRA, SonarQube
• Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes
• To have a keen interesting in IT / programming / system designs
• Good understanding of SDLC

At least 3 years’ experience of:

• JSP
• Servlet
• Java Bean
• Java Script
• Session management
• JDBC
• SQL

At least 2 years’ experience, within the past three (3) year’s timeframe, in coding programs using each of the skills:

• HTML 5
• XHTML
• AJAX
• JSON
• Java Server Faces
• EJB (session, entuty & message, Service Locator, Business Delegate, Data Transfer Object, Data Access Object

Preferably have hands on experience on the following:

• IBM RAD 9.0 or above, or Eclipse or equivalent
• Portal and Portlet development
• n-Tier Architecture
• Java Web Security/LDAP
• JEE Security
• JEE Transaction
• XML
• Web Services (SOAP)
• JNDI
• UML diagrams
• Angular JS development
• Secure coding to prevent application vulnerabilities (for eg. Cross-site scripting; Injection vulnerability flows such as SQL injection, command injection; Race conditions; Improper error / exception handling etc)
• Application integration with government services such as CorPass, SingPass.
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is a plus

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Primary Skills (max 5 only) Degree or Diploma in Computer Science, Computer Engineering or Information Security related fields System Analyst with 4 to 5 years of exp in Netreveal, Unix and Oracle PLSQL IT implementation experience using Netreveal product in AML KYC/CDD domain area Tech Skills: Netreveal, Unix and Oracle working experience Financial Services/Anti Money Laundering domian is must. Secondary Skills (max 5 only) Developing the internal scripts to automate the batch jobs and reports generation. Worked closely with clients to fulfill their needs and engage various teams to achieve project goals Responsible to Lead OFSAA (AML) team- new scenario implementations, customization of scenarios as per compliance team requirements and Premise technical support on enhancements, custom integrations and BAU support Supporting the SIT and UAT testing on Netreveal V9 and proactively communicating with users and vendors on the defects and change request Manage OS/DB/Middleware security patching or upgrade activities related to Netreveal Production and DR environments. Main Roles and Responsibilities (max 5 only) Responsible to Lead OFSAA (AML,KYC) team- new scenario implementations Monitoring existing products to check their effectiveness and incorporating changes in the products whenever required Expertise in technologies like Database (Oracle SQL& PL-SQL), Data-warehousing, ETL, UNIX Shell scripting, Batch scheduling using Control-M, OBIEE report framework AML Solutions upgrade to Netreveal latest solutions, include. AML Solutions upgrade to Netreveal latest solutions, collaborated with SG
team, only one resource in KL, managed to resolved gaps, configure and
deliver the solution with minimal supervision

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Business Analyst

Internal Code: A24059

What will you do?

1. Requirement Gathering and Analysis:

• Work with stakeholders to elicit and document detailed business and functional requirements
• Translate business needs into technical specification for the development team
• Work with UI/UX designer in providing low-fidelity design prototypes with good grasp of UI/UX principles
• Develop and maintain a prioritized product backlog
• Support development team with sprint planning and daily scrums
• Work with project/product manager in facilitating workshops and meetings to gather and refine product requirements.
• Conduct analysis of existing products relevant to mental health, mental wellness, behavioural changes, and user feedback to inform product roadmap decisions.
• Identify and define KPI metrics to assess product performance and identify opportunities for improvement or optimization.

2. User Stories and Use cases

• Create comprehensive user stories and acceptance criteira
• Develop use cases and scenarios to illustrate user interactions with the app.
• Work with stakeholders to elicit and document detailed business and functional requirements

3. Stakeholder management

• Work closely with project manager
• Act as a liaison between business stakeholders and development team
• Ensure clear communication and understanding of project goals and requirements
• Mange stakeholder expectations and ensure their needs are met throughout the project lifecycle.

4. Quality Assurance

• Collaborate with QA teams to define test cases and ensure thorough testing of the app
• Participate in user acceptance testing (UAT) and validate that the final product meets the business requirements

5. Document and Reporting

• Maintain comprehensive project documentation, including requirements, user stories and process flows.
• Provide regular updates and reports to stakeholders on project progress, risks and issues.

What are we looking for?

• Bachelor's degree in business, technology, or a related field.
• Minimum of 5 years of experience in product management, business analysis, or product ownership roles within the tech industry.
• Experience in healthcare is a plus.
• Strong understanding of product management principles, including requirement elicitation, roadmap planning, and agile development methodologies.
• Excellent analytical skills with the ability to translate complex business needs into clear and actionable product requirements.
• Effective communication and stakeholder management skills, with the ability to collaborate across diverse teams and influence decision-making.
• Familiarity with data analytics is a plus.
• Knowledge of SaaS requirements for medical device ISO 13485 will be plus
• Proven experience as a business analyst in mobile app development projects and administrative dashboards
• Familiarity with full-stack solutions
• Experience in SaaS registration
• Understanding of full-stack development frameworks and technologies
• Ability to understand and create technical documentation
• Ability to create clear and concise and user stories, use cases and process flows
• Ability to create acceptance criteria, test cases and UAT
• Experience with Agile methodologies
• Knowledge of SaaS requirements for medical device ISO13485 will be plus

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Reporting to the Head, Business Planning & Integration, the candidate will be responsible for extracting, cleaning, and analysing data to provide valuable business insights. This role involves close collaboration with internal stakeholders to understand data needs, visualize data effectively, and where applicable, build interactive dashboards for ongoing analysis. The Data Analyst will play a crucial role in driving data-driven decision-making processes within English/Malay/Tamil Media Newsrooms.

Key responsibilities:

· Work with internal stakeholders to identify data needs and extract relevant data from various sources.

· Clean and preprocess data to ensure accuracy, completeness, and consistency for analysis.

· Analyse data using statistical methods to identify trends, patterns, and insights that are relevant to business objectives.

· Collaborate with team members to understand business challenges and provide data-driven solutions.

· Develop and implement data visualisation strategies to clearly communicate findings to stakeholders.

· Utilise data visualisation tools to create intuitive graphs, charts, and other visual representations of data.

· Design and build dashboards that provide real-time insights and support strategic decision-making.

· Ensure dashboards are user-friendly and meet the needs of various stakeholders.

Requirements:

· Bachelor’s Degree in Data Science, Statistics, Computer Science, or a related field.

· Proven experience as a Data Analyst or in a similar role, with a strong portfolio of projects demonstrating the ability to extract, clean, and analyse data.

· Experience in working with internal stakeholders to understand and fulfil data analysis needs.

· Hands-on experience in visualising data and building dashboards.

· Proficiency in SQL for data extraction and manipulation.

· Knowledge of statistical programming languages such as R or Python.

· Experience with data visualisation tools (e.g., Tableau, Power BI).

· Familiarity with dashboard development tools and techniques.

· Excellent verbal and written communication skills, with the ability to present complex data in a clear and concise manner to non-technical stakeholders.

· Strong collaboration skills, with an ability to work effectively in a team and with stakeholders from different functional areas.

· Creative problem-solving abilities, with an aptitude for identifying and addressing business challenges through data analysis.

Reporting to the Head, Business Planning & Integration, the candidate will be responsible for extracting, cleaning, and analysing data to provide valuable business insights. This role involves close collaboration with internal stakeholders to understand data needs, visualize data effectively, and where applicable, build interactive dashboards for ongoing analysis. The Data Analyst will play a crucial role in driving data-driven decision-making processes within English/Malay/Tamil Media Newsrooms.

Key responsibilities:

· Work with internal stakeholders to identify data needs and extract relevant data from various sources.

· Clean and preprocess data to ensure accuracy, completeness, and consistency for analysis.

· Analyse data using statistical methods to identify trends, patterns, and insights that are relevant to business objectives.

· Collaborate with team members to understand business challenges and provide data-driven solutions.

· Develop and implement data visualisation strategies to clearly communicate findings to stakeholders.

· Utilise data visualisation tools to create intuitive graphs, charts, and other visual representations of data.

· Design and build dashboards that provide real-time insights and support strategic decision-making.

· Ensure dashboards are user-friendly and meet the needs of various stakeholders.

Requirements:

· Bachelor’s Degree in Data Science, Statistics, Computer Science, or a related field.

· Proven experience as a Data Analyst or in a similar role, with a strong portfolio of projects demonstrating the ability to extract, clean, and analyse data.

· Experience in working with internal stakeholders to understand and fulfil data analysis needs.

· Hands-on experience in visualising data and building dashboards.

· Proficiency in SQL for data extraction and manipulation.

· Knowledge of statistical programming languages such as R or Python.

· Experience with data visualisation tools (e.g., Tableau, Power BI).

· Familiarity with dashboard development tools and techniques.

· Excellent verbal and written communication skills, with the ability to present complex data in a clear and concise manner to non-technical stakeholders.

· Strong collaboration skills, with an ability to work effectively in a team and with stakeholders from different functional areas.

· Creative problem-solving abilities, with an aptitude for identifying and addressing business challenges through data analysis.

Primary Skills (max 5 only) Degree or Diploma in Computer Science, Computer Engineering or Information Security related fields System Analyst with 4 to 5 years of exp in Netreveal, Unix and Oracle PLSQL IT implementation experience using Netreveal product in AML KYC/CDD domain area Tech Skills: Netreveal, Unix and Oracle working experience Financial Services/Anti Money Laundering domian is must. Secondary Skills (max 5 only) Developing the internal scripts to automate the batch jobs and reports generation. Worked closely with clients to fulfill their needs and engage various teams to achieve project goals Responsible to Lead OFSAA (AML) team- new scenario implementations, customization of scenarios as per compliance team requirements and Premise technical support on enhancements, custom integrations and BAU support Supporting the SIT and UAT testing on Netreveal V9 and proactively communicating with users and vendors on the defects and change request Manage OS/DB/Middleware security patching or upgrade activities related to Netreveal Production and DR environments. Main Roles and Responsibilities (max 5 only) Responsible to Lead OFSAA (AML,KYC) team- new scenario implementations Monitoring existing products to check their effectiveness and incorporating changes in the products whenever required Expertise in technologies like Database (Oracle SQL& PL-SQL), Data-warehousing, ETL, UNIX Shell scripting, Batch scheduling using Control-M, OBIEE report framework AML Solutions upgrade to Netreveal latest solutions, include. AML Solutions upgrade to Netreveal latest solutions, collaborated with SG
team, only one resource in KL, managed to resolved gaps, configure and
deliver the solution with minimal supervision

Reporting to the Head, Business Planning & Integration, the candidate will be responsible for extracting, cleaning, and analysing data to provide valuable business insights. This role involves close collaboration with internal stakeholders to understand data needs, visualize data effectively, and where applicable, build interactive dashboards for ongoing analysis. The Data Analyst will play a crucial role in driving data-driven decision-making processes within English/Malay/Tamil Media Newsrooms.

Key responsibilities:

· Work with internal stakeholders to identify data needs and extract relevant data from various sources.

· Clean and preprocess data to ensure accuracy, completeness, and consistency for analysis.

· Analyse data using statistical methods to identify trends, patterns, and insights that are relevant to business objectives.

· Collaborate with team members to understand business challenges and provide data-driven solutions.

· Develop and implement data visualisation strategies to clearly communicate findings to stakeholders.

· Utilise data visualisation tools to create intuitive graphs, charts, and other visual representations of data.

· Design and build dashboards that provide real-time insights and support strategic decision-making.

· Ensure dashboards are user-friendly and meet the needs of various stakeholders.

Requirements:

· Bachelor’s Degree in Data Science, Statistics, Computer Science, or a related field.

· Proven experience as a Data Analyst or in a similar role, with a strong portfolio of projects demonstrating the ability to extract, clean, and analyse data.

· Experience in working with internal stakeholders to understand and fulfil data analysis needs.

· Hands-on experience in visualising data and building dashboards.

· Proficiency in SQL for data extraction and manipulation.

· Knowledge of statistical programming languages such as R or Python.

· Experience with data visualisation tools (e.g., Tableau, Power BI).

· Familiarity with dashboard development tools and techniques.

· Excellent verbal and written communication skills, with the ability to present complex data in a clear and concise manner to non-technical stakeholders.

· Strong collaboration skills, with an ability to work effectively in a team and with stakeholders from different functional areas.

· Creative problem-solving abilities, with an aptitude for identifying and addressing business challenges through data analysis.

Team Summary

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Client Care Support representative will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support representative is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders,provide thought-leadership and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide general information and support on any VISA related topic or product and direct the customer accordingly.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Use several computer programs to respond to customer inquiries.
• Document cases to show action taken.

Why this is important to Visa

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary:

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Customer Service Support will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders, provide thought-leadership, and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide general information and support on any VISA related topic or product and direct the customer accordingly.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Use several computer programs to respond to customer inquiries.
• Document cases to show action taken.

Why this is important to Visa:

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Mandatory Skills

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

· Experience in application implementation projects in financial institutions would be advantageous.

· Strong analytical and problem-solving skills.

· Ability to perform impact analysis in a structured manner.

· Good verbal & written communication skills.

· Proactive and able to work independently and under pressure.

· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

• Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

• Application Monitoring Tools
• Incident Management
• Problem Management
• Self-motivated with a strong sense of ownership and accountability
• A quick mind with a problem-solving aptitude, creative & pragmatic
• Good project management skills with attention to details, ability to multi-task and work within tight timelines
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill
• Experience working with cross-cultural teams is a plus
• Good knowledge of financial institution products and digital platforms are added advantages

Shift Timing (12-hour shift)

0800hr – 2000hr

2000hr – 0800hr

Skills: Informatica 10/ 9.5/8.6/7.x (PowerCenter), Data Stage 8.1, Talend 5.0.2, Attunity, Golden Gate, SAP Business Objects, Power BI, ERWIN and SSIS, Oracle11g, Teradata, Hadoop, Hive, Sqoop and Flume, Windows, UNIX, and Linux

Salary: SGD 11,000 pm to SGD 12,500pm

Requirement details:

· Degree in Information Technology or relevant

· Must have experience n ETL Architecture, Development, Enhancement, Maintenance, Data Modelling and BI Reporting including Business & System Requirement Gathering of Enterprise Data Warehouses

· Sound knowledge on Investment Banking & Retail Banking Business, Financial concepts, Products & Services. Regulatory & Compliance, Risk Management, Business Intelligence, MIS, Data Lake (ODS), Data Warehouse / Marts, Modelling & Mapping, Governance, Privacy policies and FSLDM

· Ability to perform independent analysis, ask focused questions and rapidly gain in-depth understanding on various business requirements and deliver necessary solution using multiple technologies, straddling the line between IT and Business to help bridge the gap and improve efficiency.

· Experienced in project management, planning, resourcing, outsourcing, vendor negotiations & management, budgeting and implementing projects ensuring consistency with global strategy, goals, commitments, governance and controls using Waterfall and Agile model.

· Expert in SQL (Teradata, SQL Server, Oracle), ETL Tools (Informatica, Datastage, SSIS), BI Reporting tools (Cognos, Power BI, SSAS)

· Efficient in performing in-depth data analysis using SQL and tools with strong analytical, problem solving and critical thinking skills.

· Good understanding of business process, studying and analysing workflow to design solutions (As-Is and To-Be Analysis); conducting gap & impact analysis, assess scope of studies and suggesting the most suited solution.

· An effective leader with proven abilities in leading teams during the project phase, guiding members and enabling knowledge sharing among the team

Mandatory Skills

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

· Experience in application implementation projects in financial institutions would be advantageous.

· Strong analytical and problem-solving skills.

· Ability to perform impact analysis in a structured manner.

· Good verbal & written communication skills.

· Proactive and able to work independently and under pressure.

· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

• Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

• Application Monitoring Tools
• Incident Management
• Problem Management
• Self-motivated with a strong sense of ownership and accountability
• A quick mind with a problem-solving aptitude, creative & pragmatic
• Good project management skills with attention to details, ability to multi-task and work within tight timelines
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill
• Experience working with cross-cultural teams is a plus
• Good knowledge of financial institution products and digital platforms are added advantages

Shift Timing (12-hour shift)

0800hr – 2000hr

2000hr – 0800hr

Required experience: 10+ Years

Skills: Informatica 10/ 9.5/8.6/7.x (PowerCenter), Data Stage 8.1, Talend 5.0.2, Attunity, Golden Gate, SAP Business Objects, Power BI, ERWIN and SSIS, Oracle11g, Teradata, Hadoop, Hive, Sqoop and Flume, Windows, UNIX, and Linux

Salary: SGD 11,000 pm to SGD 12,500pm

Requirement details:

· Degree in Information Technology or relevant

· Must have experience n ETL Architecture, Development, Enhancement, Maintenance, Data Modelling and BI Reporting including Business & System Requirement Gathering of Enterprise Data Warehouses

· Sound knowledge on Investment Banking & Retail Banking Business, Financial concepts, Products & Services. Regulatory & Compliance, Risk Management, Business Intelligence, MIS, Data Lake (ODS), Data Warehouse / Marts, Modelling & Mapping, Governance, Privacy policies and FSLDM

· Ability to perform independent analysis, ask focused questions and rapidly gain in-depth understanding on various business requirements and deliver necessary solution using multiple technologies, straddling the line between IT and Business to help bridge the gap and improve efficiency.

· Experienced in project management, planning, resourcing, outsourcing, vendor negotiations & management, budgeting and implementing projects ensuring consistency with global strategy, goals, commitments, governance and controls using Waterfall and Agile model.

· Expert in SQL (Teradata, SQL Server, Oracle), ETL Tools (Informatica, Datastage, SSIS), BI Reporting tools (Cognos, Power BI, SSAS)

· Efficient in performing in-depth data analysis using SQL and tools with strong analytical, problem solving and critical thinking skills.

· Good understanding of business process, studying and analysing workflow to design solutions (As-Is and To-Be Analysis); conducting gap & impact analysis, assess scope of studies and suggesting the most suited solution.

· An effective leader with proven abilities in leading teams during the project phase, guiding members and enabling knowledge sharing among the team

Mandatory Skills

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

· Experience in application implementation projects in financial institutions would be advantageous.

· Strong analytical and problem-solving skills.

· Ability to perform impact analysis in a structured manner.

· Good verbal & written communication skills.

· Proactive and able to work independently and under pressure.

· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

• Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

• Application Monitoring Tools
• Incident Management
• Problem Management
• Self-motivated with a strong sense of ownership and accountability
• A quick mind with a problem-solving aptitude, creative & pragmatic
• Good project management skills with attention to details, ability to multi-task and work within tight timelines
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill
• Experience working with cross-cultural teams is a plus
• Good knowledge of financial institution products and digital platforms are added advantages

Shift Timing (12-hour shift)

0800hr – 2000hr

2000hr – 0800hr

Required experience: 10+ Years

Skills: Informatica 10/ 9.5/8.6/7.x (PowerCenter), Data Stage 8.1, Talend 5.0.2, Attunity, Golden Gate, SAP Business Objects, Power BI, ERWIN and SSIS, Oracle11g, Teradata, Hadoop, Hive, Sqoop and Flume, Windows, UNIX, and Linux

Salary: SGD 11,000 pm to SGD 12,500pm

Requirement details:

· Degree in Information Technology or relevant

· Must have experience n ETL Architecture, Development, Enhancement, Maintenance, Data Modelling and BI Reporting including Business & System Requirement Gathering of Enterprise Data Warehouses

· Sound knowledge on Investment Banking & Retail Banking Business, Financial concepts, Products & Services. Regulatory & Compliance, Risk Management, Business Intelligence, MIS, Data Lake (ODS), Data Warehouse / Marts, Modelling & Mapping, Governance, Privacy policies and FSLDM

· Ability to perform independent analysis, ask focused questions and rapidly gain in-depth understanding on various business requirements and deliver necessary solution using multiple technologies, straddling the line between IT and Business to help bridge the gap and improve efficiency.

· Experienced in project management, planning, resourcing, outsourcing, vendor negotiations & management, budgeting and implementing projects ensuring consistency with global strategy, goals, commitments, governance and controls using Waterfall and Agile model.

· Expert in SQL (Teradata, SQL Server, Oracle), ETL Tools (Informatica, Datastage, SSIS), BI Reporting tools (Cognos, Power BI, SSAS)

· Efficient in performing in-depth data analysis using SQL and tools with strong analytical, problem solving and critical thinking skills.

· Good understanding of business process, studying and analysing workflow to design solutions (As-Is and To-Be Analysis); conducting gap & impact analysis, assess scope of studies and suggesting the most suited solution.

· An effective leader with proven abilities in leading teams during the project phase, guiding members and enabling knowledge sharing among the team

APEX Exchange is an innovative and disruptive investment solution designed to create unique opportunities that deliver tangible business benefits for Publicis Media Clients. These opportunities take many forms, such as inventory discounts, guaranteed outcome buying models, and bespoke packages, but ultimately always answer a strategic or business challenge that our Clients are facing.

We work closely with our media partners to identify these opportunities, and then take on a principle investment position in order to make them come to life on behalf of our Clients.

APEX is one of the fastest growing global solutions, with teams across the Americas, Europe, and Asia Pacific, and is at the heart of Publicis Media’s value proposition for Clients.

In Asia Pacific specifically, Singapore is one of four APEX hubs, alongside China, Australia, and India.

Description:

As an Analyst, you will play a critical role in supporting our software systems and data analysis efforts. You will work closely with various teams to develop software solutions, analyze data, and help optimize our processes. Your technical skills, analytical mindset, and Salesforce knowledge will contribute to the overall success of our projects.

Key Responsibilities:

• Assist in the design, development and testing of software applications.
• Collaborate with senior developers to maintain and improve existing codebases.
• Participate in code reviews and contribute to software documentation.
• Troubleshoot and resolve software issues.
• Collect, process, and analyze data from various sources to support business decisions.
• Develop and maintain dashboards and reports to visualize data insights.
• Assist in the creation of data models and predictive analytics.
• Utilize Salesforce for data management, reporting, and analytics.
• Assist in the integration of Salesforce with other systems and applications.
• Provide support and training to team members on Salesforce functionalities.

Leesonmech Singapore Pte Ltd is one of the largest stockist for distribution of valves, pumps, instrumentation, control and safety products with our regional presence in Singapore, Malaysia (East & West), The Philippines, Indonesia, Thailand, Papua New Guinea and Ivory Coast.

We are committed to offer the highest quality products that meet the various requirements of our clients and the industries and strives to provide high quality after sales services and products to meet the clients’ needs as well as contributing to the development of the industry.

As we seek to constantly grow and expand our company and outreach to global clients, we are actively expanding our team and have immediate vacancies for motivated individuals to join our team.

Job Description: Sales Coordinator / Sales Support (Indoor)

The sales coordinator plays an important role in the sales team to support basic sales functions in our Singapore office such as:

1) Handling sales enquiries;

2) Preparing quotations;

3) Order processing;

4) Coordinate with operations team;

5) Support project team for project sales

Pre-requisites / skillsets / Qualifications:

1) Multitasking and Time-management skills

2) Proactive & Positive mindset

3) Effective communication skills

4) Experience in sales / administrative roles would be an added advantage

5) Basic computer / MS office literacy

6) Attained GCE 'O' Levels and above, however, we may consider N-level qualifications with relevant experience.

7) This job requires proficiency in English and Mandarin (Spoken and Written).

Other Information:

Location: West Area near Jurong East MRT

Working hours: Monday to Friday 8.30am to 5.30pm, with alternate Saturday 8:30am to 12 noon.

Salary will commensurate with experiences and suitability

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world. 

Responsibilities

As an Operational Risk Analyst, you will be involved in supporting the risk operations by constantly monitoring risk indicators across large datasets and providing timely response for any risk related escalations. The efforts you provide will contribute towards optimizing fraud detection processes and creating business value by enabling trust for our clients. Responsibilities include: 

• Monitor any new or existing implementations and/or deployments relating to risk, keeping up to date with the latest metrics of our clients and their respective potential fraud trends and analyses. 
• Timely response to alerts for any risk related escalations. 
• Support any investigations on potential issues such as changes to clients’ metrics (e.g., sudden dip or spike). 
• Manage various programs in reducing overall risk to platform and follow-through on action items with respective stakeholders.
• Collaborate with process owners to ensure proper documentation of policies and procedures applicable to the key controls of significant business processes.
• Review potential gaps and areas for improvement from policy development to enforcement execution.
• Propose improvements to existing controls and new mechanisms to deal with emerging risks.

• 1 – 3 years of experience as a hands-on analyst with risk knowledge
• Minimum Bachelor’s Degree in Business Administration, Statistics, Mathematics, or other related fields
• Meticulous and exhibit great time management skills
• Possess strong communications skills
• Ability to take initiative in a fast-moving and dynamic environments, and take timely actions to prevent risk of fraud
• Experience in using business intelligence tools such as Microsoft Excel

The Senior Associate - Supply Chain supports sales team in the daily operations of logistics function specifically in the area of PO acceptance and on time sales recognition. This will includes supporting on inventory management activities.

Job Responsibilities

• Liaise with 3PL on all logistic arrangement/ issue for incoming and outgoing shipments to ensure on time delivery. Issue sales orders and billings for Singapore consignment businesses
• Perform monthly stock balance reconciliation for consignment stock to Singapore distributor/ Ecommerce enabler. To monitor, coordinate and perform inventory-related transactions in ERP system.
• Process and follow up customer PO in APAC regions, including billing invoice, credit note and verify customer PO pricing, and highlight any discrepancy to sales. Follow up with finance of payment completion. 
• Maintain shipping records, including providing tracking or shipping history information to customer on request.
• Ensure all shipping documentation and authorities approvals are in order prior the shipment of products.
• Generate reports for internal management team and external customers, ie: inventory reports, accurate weekly sales reports, etc.
• Any other duties assigned by Management from time to time

Requirements

• This is a 2 years contract position.
• Diploma or Degree in Supply Chain/Business/Logistics/Operations Management
• Experience in supply chain, inventory planning, distribution & operation management 
• Understand and familiar with export documentation and letter of credit payment
• Proficient in Microsoft Office applications (Words, Excel, Pivot table and Power Point). 
• Have knowledge of ERP system
• Good analytical and problem solving skills
• Good team player

Job Descriptions

• He/she shall be responsible in answering customer calls within 3 rings, prepare and process of enquires within 24 hours, quotations according to customers’ requirements within 48 hours, follow up on quotation and order processing
• He/she is authorized to monitor, approve and undersign all quotations that have a value amount of not more than S$5,000 or equivalent. If the quotation value exceeds more than S$5,000 and S$20,000 or equivalent, approval is required by SSE and GM respectively.
• He/she shall assist customer in sourcing of other customized products not listed in our product range.
• He/she shall ensure orders are processed and delivery schedule meeting customer’s requirements.
• He/she is responsible to provide customer with pre and post sales technical support.
• He/she need to achieve sales target set.
• He/she shall be responsible to develop new accounts & maintain designated accounts assigned.
• He/she is responsible for backing up the SSE during his/her absence or whenever necessary/require.
• He/she shall be assisting marketing actions plans such as control and distribution of catalogues, updating of customers’ profiles, informing customers of new products, etc.
• He/she is responsible to generate sales reports as and when assigned by the SSE/GM.
• He/she is to perform work related duties assigned by immediate superior/ management from time to time.
• He/she may need to meet customers in person on an as-needed basis.

Requirements

• ITE or above qualification in Mechanical Engineering
• Basic digital marketing knowledge will be an advantage
• Good communication skill and ability to communicate mechanical concepts clearly and effectively

Purpose

To provide an effective testing and analytical service to the plant ensuring that products manufactured are tested to specification on time and plant quality and safety goals are met. Ensure that all raw material, in-process and finished product testing and method transfer testing is carried out per schedule and per GMP. Ensure that records are maintained to appropriate requirements.

• Perform biochemistry, analytical and raw material of in-process and marketed products for lot release in accordance with quality standards and procedures.
• Responsible for housekeeping duties in the lab. Perform Quality Tag Out for laboratory equipment such as freezer, water bath and etc.
• Support laboratory operations including but not limited to method transfer, equipment qualification, calibration, cleaning and maintenance, purchase and receipt of reagents and consumables, waste management, reagent and media preparation, critical reagent management and document management.
• Review lot release data, identify testing discrepancies and participate in laboratory investigations.
• Participate in inspection and ensure that the laboratory and documents are in a constant state of regulatory compliance and inspection readiness.
• To assist in writing SOP documents, Change plan or change records (document revisions) supporting continuous improvement of test procedures and assay sheet design.
• To carry out completion and review of GMP Documentation of data sheets or LIMS software.
• To carry out QC sample receipt, assay and release procedures.
• Support Audit preparation and any audit related activity.
• Reading and understanding the test procedure and the requirements per USP, JP and EP.
• Require to perform 12 hours shift work.

Qualification and experience

• Bachelor of Science majoring in Chemistry, Biochemistry or related scientific degree.
• More than 2 years relevant experience, preferably in the bio-pharmaceutical / Pharmaceutical industry.
• Good working knowledge of cGMP and regulatory requirements related to Quality is preferred.
• Problem-solving and troubleshooting skills.
• Highly motivated and independent.
• Possess good interpersonal and communication skills.
• Knowledge of cGLP / cGMP, FDA, EMA and ICH guidance’s and industry standards for analytical development and characterization.

NBCUniversal's Audience Insights & Analytics department in APAC powers the Global Networks, Direct-to-Consumer, and TV Distribution (TVD) content licensing businesses with insights and strategic analysis. As an Analyst, you'll be responsible for tracking content performance, preparing cross-platform reports, gathering market-based intelligence and commercial support, contributing directly to our success in the region.

KEY RESPONSIBILITES

• Cross-Platform Insights: Dive deep into audience data across linear and digital platforms throughout APAC, leveraging software like iTVR, Fusion, and Arianna to uncover insights.
• Market Intelligence: Gather research and intelligence on the competitive landscape and programming trends in designated markets, providing valuable strategic guidance.
• Data Management: Ensure incoming third-party data is free of inconsistencies, is organized and streamlined and structured in the most efficient way possible
• Data Interpretation: Use the power of data to interpret audience behaviors, derive strategic insights, and ideate on potential strategies.
• Compelling Storytelling: Craft engaging, data-driven sales collateral and presentations that support both TVD and Networks, captivating internal and external stakeholders alike.
• Process Optimization: Drive innovation by automating and simplifying our internal report generation process to maximize efficiency.