Looking for an immediate starter with a minimum of 2-3 years of full set accounting experience. Candidates with taxation experience will be highly advantageous.

Job Details:

• Contract: 1 year
• Location: West - Clementi
• Working Hours: Mondays to Fridays: 8.30 am to 5.30 pm (Wednesday : 8.30 am to 6.00 pm)

Job Description:

• In charge of the preparation of entities’ monthly, quarterly and annual financial statements in compliance with all regulatory requirements, including SFRS, Corporate tax, Charity and IPC specific reporting obligations
• Ensure accurate and timely delivery of monthly, quarterly and annual financial reports, including the analysis and commentary on major variances
• Provide monthly audit schedules and assist in internal and external audit queries
• In charge for preparation of entities corporate tax (ECI) and work closely with tax agent to file annual corporate tax returns
• Handle all tax queries and tax audit whenever required
• Assist with preparation of transfer pricing documentation
• Support and ensure compliance with all financial filling requirements, corporate tax filling requirement
• Involve in continuous process improvement for more effective and efficient operation
• Assist in new business initiatives and system implementation when required
• Able to work within tight deadlines

Qualifications and requirements:

• Degree in accounting or ACCA and/or its equivalent
• Minimum 2-3 years working experience with full set accounting and preferably with audit/tax background.
• Good working knowledge of SFRS and Singapore tax.
• Well-versed in MS Office, especially MS Excel, Powerpoint, Word and Outlook
• A self-starter who can plan, organize and take initiative to meet job objectives and deadlines independently
• Can-do attitude, good team player, driven and passionate.

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/8839

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)

KEY ACCOUNTABILITIES

This is an important role in a fast-growing strategic capability with a number of key responsibilities, including:

Research and development of new index strategies and beta solutions and improvements to existing solutions, including data validation, data exploration, programming, analysis and presenting results

Day-to-day monitoring and management of selected portfolios (e.g. portfolio rebalancing, monitoring dividends, investment decisions around cash flows, corporate actions etc)

Portfolio construction, exposure management and trade order implementation

Investment and portfolio risk analysis, monitoring and management

Corporate action, index rebalancing and capital market strategies and research

Participate and contribute to team research projects and present updates and findings in regular internal forums

Contribute to the ongoing development of the portfolio implementation platform and capabilities

Collaborate with data and infrastructure team members to ensure tools and data sets used for the research and implementation of beta solutions are robust, version controlled and consistent with best practice

EXPERIENCE / QUALIFICATIONS

The ideal candidate will have fixed income portfolio management experience in a leading company/organisation.

Strong fundamental and quantitative understanding of fixed income markets, instruments, derivatives and execution.

Experience in sovereign and credit markets globally (high yield experience a plus)

ATTRIBUTES:

Strong familiarity with market best practice and tools for managing well risk controlled fixed income portfolios

Good communication skills and strong ability to inform and educate peers, management and clients on fixed income markets and portfolios

Open to challenge and debate and able to work well in a small cohesive team, but also take initiative and work autonomously when required

Result-orientated and solution-focused, but also Intellectually curious and creative

Hands-on with keen attention to detail

Resourceful, flexible and able to adapt and respond in a rapidly changing environment

In or willing to relocate to Singapore

EDUCATION/ QUALIFICATIONS:

Strong academic credentials, with a postgraduate degree (MSc/ PhD) in a quantitative subject (e.g. Engineering, Physics, Mathematics, Statistics) an advantage

Some programming ability, particularly in R, SQL, Python

Experience using financial information systems (eg. Bloomberg, Eikon) an advantage

Some familiarity with Aladdin tools (eg. PfC, PfM) an advantage

CFA an advantage

• Work closely with business stakeholders and functional teams to collect business requirements for SAP ERP system enhancements and customizations.
• Run configuration settings and maintenance on the FICO modules.
• Create and maintain functional and technical documentation, including program specifications, test plans, and user guides.
• Identify opportunities to enhance existing SAP processes, recommending and implementing improvements that add to operational efficiency and effectiveness.

Requirements:

• Diploma in Computer Science or equivalent
• At least 3 years of supporting SAP FICO modules experience.
• SAP certificates and experience with SAP S/4HANA is an added advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Managing Operations: Overseeing the entire card acquisition process from start to finish.
• Process Improvement: Collaborating with various teams (Credit Ops, Tech, Credit Policy, Risk Management) to enhance processes and policies.
• Automation: Streamlining and automating the card application and fulfillment processes.
• Customer Journey: Reviewing and gathering requirements to automate campaign fulfillment and cover all exception scenarios to reduce call volume.
• Customer Exception Management: Handling and resolving customer issues related to onboarding and credit card applications.
• Standardization and Efficiency: Standardizing internal processes and improving efficiency through report automation.
• Accuracy Checks: Ensuring the accuracy and timely completion of daily, monthly, and ad-hoc reports.

Job Requirements:

• Minimum Degree and above
• Knowledge in Payments business, especially credit cards.
• Experience in a financial institute or in the payments industry is advantageous

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

There are 3 different headcounts. ($2800 - $3500)

1) Anti Scam Compliance Analyst

• Assist the Anti Scam Team in reviewing escalated scam cases and updating the necessary information into our fraud surveillance systems for reporting and analysis.

• Assist the Anti Scam Team in identifying hotspots and trends whilst maintaining the data.

• Supporting the main ops team in reviewing fraud alerts and engaging potential victims in view of preventing them from being scammed.

• Following up on reported/intercepted cases and liaising with LEA and other Banks on recoveries.

2) Anti - Scam Operations Officer (Shift work including weekends)

• Assist Anti-Scam Command Ops team to comply with Production Orders from the Singapore Police Force

• Documentation and registration of Production Orders onto internal bank system

• Support Anti-Scam Command Ops team in general and administrative workload

• Able to work shift hours and both weekends

3) PES (Pre-Employment Screening) Team Compliance Analyst

• Assist PES Team in processing the in-house Pre-employment screening system as well as managing Production Orders received from LEA including but not limited to coordination with stakeholders to obtain requested information

• Perform name screening to check candidates/vendors for adverse news

• Provide support for intelligence-related tasks, including Tagging negative status updates in FCIS and CMCP systems, Daily BAU tagging of suspicious transaction reports (STRs).

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Working Location: Central

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Gather and compile data from diverse sources, including databases, surveys, and reports, to create a comprehensive view of performance
• Analyze data to identify trends, patterns, and insights that inform strategic initiatives
• Utilize statistical tools and software to interpret complex datasets and deliver clear findings
• Prepare and present insightful reports based on data analysis to stakeholders at all levels
• Create compelling visualizations, charts, and graphs to effectively illustrate key findings and support decision-making
• Provide actionable insights and recommendations that enhance business performance and drive growth
• Collaborate with various departments to understand their data needs and ensure alignment with organizational goals
• Work closely with team members to enhance data collection methods and improve overall analysis processes
• Support ongoing projects by delivering data-driven insights that inform strategies and initiatives
• Stay updated on industry trends and best practices to continually enhance analytical techniques and tools

JOB REQUIREMENTS

• Diploma in Business, Finance, or a related field
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Basic knowledge of data analysis tools (e.g., SQL, Python, R) is a plus
• Good communication and presentation skills

EA Reg. Number: R21100629

EA License Number: 22C1278

• Responsible for promoting a range of products and services, including but not limited to Foreign Exchange (FX) and Derivatives in Asia & Oceania. Also, responsible for supporting the Treasury departments in the Branches with issues including but not limited to structuring, pricing and technique.
• Support the delivery of relevant banking services to customers to meet revenue targets for team.
• Build effective relationships with customers to develop revenue opportunities and to deliver a high quality of service.
• Manage day to day client interactions, identifying and understanding customers’ needs in order to develop product solutions and promote FX and Derivative products.
• Liaise and collaborate with internal and external stakeholders to seek solutions and maximize deal opportunities.
• Work in partnership with Compliance to assess new Global Markets products and seek advice on the impact to Bank’s policies and regulatory requirements, as well as to provide input into cross border matrix to mitigate compliance risks.
• Responsible for the production of technical sections relating to a specific product area of expertise and reviewing the input from less experienced colleagues.
• Contribute to the development of client or counterparty facing reports, proposals and presentation, converting analysis into conclusions and recommendations.
• Provide input into deals to ensure pricing, product offerings and the structuring of the deal is aligned to business strategy.
• Execute transactions, within specified limits and manage a large trading book dealing with complex transactions.
• Execute business development activity, such as product specific marketing initiatives.
• Ensure compliance with relevant regulations and limits, monitor day to day transaction risks.
• Maintain good working knowledge of industry trends, products, relevant laws and regulations.

Job Requirements:

• Minimum Degree qualified
• Minimum 2 years experience of competitor landscape, covering FX products including FX Derivatives.
• Experience with local regulations to mitigate risk with Bank with transactions
• Japanese proficiency skill is an added advantage for the purpose to connect with Japanese speaking markets time to time.
• Good communication skills with ability to collaborate with internal and external stakeholders.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10066825

Job Scope:

The role will support the enhancement, implementation, and ongoing support of risk data-related projects. You will be responsible for bridging the gap between business needs and technology solutions, ensuring the effective delivery of high-quality risk data.

Responsibilities:

• Translate complex risk data requirements into detailed specifications for technology teams.
• Design and execute User Acceptance Testing (UAT), including test strategy development and scenario creation. Independently resolve UAT issues and provide support to end-users.
• Investigate and resolve production-related queries and issues.
• Manage project timelines effectively, ensuring adherence to deadlines.
• Collaborate with cross-functional teams across the bank, including technology, upstream and downstream system teams, and project stakeholders.

Qualifications:

• Bachelor’s Degree in Banking, Finance or in any related majors.
• At least 1-2 years of experience in a similar role, preferably within the banking and financial services industry.
• Proven experience in large-volume data testing and in-depth understanding of data marts/data warehouses.
• Must have proficiency in SQL.
• Good to have experience in Python and Big Data systems.
• Familiarity with Agile product development methodologies.
• Experience in Consumer Credit Risk and banking products is highly desirable.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Mission Description:

• Lead and manage regulatory reporting projects from initiation to completion, ensuring timely delivery and adherence to project scope and objectives.
• Utilize project management methodologies (Waterfall and Agile) to plan, execute, and monitor project progress.
• Coordinate with internal IT teams and external software vendors to align delivery roadmaps and ensure seamless integration of regulatory reporting solutions.
• Prepare and maintain project documentation, including project plans, status reports, and risk management plans.
• Gather, analyze, and document business requirements for regulatory reporting projects.
• Work closely with stakeholders to understand their needs and translate them into functional and technical specifications.
• Conduct gap analysis and identify areas for process improvement to enhance regulatory reporting capabilities.
• Develop and maintain detailed business requirement documents (BRD), functional specification documents (FSD), and data transformation documents (DTD).
• Ensure compliance with regulatory reporting requirements for EMIR, MiFIR, HKMA, and MAS.
• Stay up-to-date with changes in regulatory requirements and assess their impact on existing reporting processes.
• Implement and maintain transaction regulatory reporting tools and frameworks for Asian and European regulators.
• Build and maintain strong relationships with key stakeholders, including business users, IT teams, compliance officers, and external vendors.
• Communicate project updates, risks, and issues to stakeholders in a clear and concise manner.

Profile Requirment:

• Bachelor’s degree in Finance, Business, Information Technology, or a related field.
• Minimum of 5 years of experience in regulatory reporting within the banking industry.
• In-depth knowledge of regulatory reporting requirements for EMIR, MiFIR, HKMA, and MAS.
• Strong understanding of IT architecture and transaction regulatory reporting tools and frameworks.
• Excellent stakeholder management and communication skills.
• Highly analytical mindset with the ability to model complex systems and data.
• Understanding of IT Architecture

Responsibilities:

1. Collaborate with stakeholders to gather and analyze business and system requirements. Translate these into detailed test plans, ensuring all functionality aligns with business needs and project goals.

2. Test case development and execution: Develop and document clear and well-targeted test cases to be used by yourself, other QA testers based on Business Requirements, current System functionality and Functional Specification/ Narratives.

3. Defines complete level of test scenarios and variations in data to adequately perform end to end testing.

4. Process Improvement – Analyze business processes and workflows to identify areas for improvement. Continuously refine QA processes, incorporating best practices for efficiency and effectiveness.

5. Thoroughly test multiple functionalities and document the results by capturing end to end testing steps during execution.

6. Submits defects and issues to development for correction, and retests once errors have been corrected following established procedures.

7. Tracks defects and causal analysis to closure.

8. Ensures that testing is completed on schedule.

9. Closely collaborate with development team and business users throughout the entire project.

10. Use analytical and problem-solving skills to recognize and reduce redundancies in testing efforts, minimize complexity, and create efficiency without compromising effectiveness.

11. Effectiveness to work both independently and within a team environment. with tight deadlines and changing priorities

12. UAT support and coordination: Support user acceptance testing by coordinating with end users, gathering feedback.

13. Working with vendors and product owners and End Users within organization.

14. Support Test Manager to oversee respective testing activities

Preferred Qualifications:

1. Candidate should possess at least a Diploma or Bachelor's Degree or equivalent.

2. At least 2-3 years of experience in the field of software Quality Assurance, preferably in Banking domain.

3. 1- years of experience in Business Analyst role or demonstrated capability to performance BA functions.

4. Experience working in Agile/Scrum environment.

5. Certification in Quality Assurance (ISTQB, CSTE) or Business Analysis (CBAP, CCBA) are a plus.

6. Proficient with Microsoft Office applications, especially MS Excel.

7. Experience in using JIRA tool, SQL, API,

8. Pro-active, independent, resourceful and able to work in a team

9. Advanced knowledge of test methodologies and approaches

Position Overview

T&M Operations -TMO operates as a Regional Processing Center (Hub & Spoke) supporting T&M businesses in the region. The hub and spoke model allow T&M business to scale up while remaining agile in product and service offerings in the fast, evolving market environment. As T&M business expands product offerings in the region coupled with the dynamic regulatory environment, T&M Ops leverages on this unique advantage to continue to standardize processes to manage processing risk and to facilitate automation as well as governance of service level and quality.

Staff is given opportunities to undertake Trade Reporting support role, exposure to engage with the Legal & Compliance, T&M Business and Technology, Co-create and co-partner in our continual pursuit towards compliant and accurate Regulatory Reporting obligation to major Jurisdictions e.g MAS, ASIC, MiFID, EMIR, CFTC etc

Essential Job Functions

1. Provide end to end OTC transaction life-cycle reporting support for T&M derivatives products to fulfil regulatory reporting obligation

2. Ensure Data accuracy and timely reporting

3. Ensure Risk Control, risk architecture and completeness are adhered to

4. Be Data driven, build and measure TMO Performance Service, Quality and Data Analysis via DDOM (Data Driven Operating Model) Dashboards

5. Review legacy processes and exception handling to eliminate toil in processes and cultivate FO & L&C changing behavior

Trade Repository (TR) Reporting

1. Validate on the daily TR reports being House and or Client Delegation.

2. Investigate on any discrepancies and investigation on root cause

3. Monitor the report acknowledgement and investigate for any rejected trades.

4. Review the successfully submitted report in DTCC-GTR and EOD completeness

5. Engage on the build of TR Reporting (new, revise, update)

6. Keep abreast of regulatory updates

7. Support NPA (New Product Agreement) & Lite (inclusive of PIR), review all NPAs related to TR, raise any deviations for execution, monitor till launch & signoffs

8. Support on Delegate Reporting of CFTC end to end from issuing of SLA to tagging of system and reporting obligation

Requirements:

-Qualification or experience in related field.

-Experienced in banking and financial sector preferred.

-Proficient in Microsoft Office (VBA)

-Python proficiency is a plus.

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

Our client is seeking a Regulatory Reporting Analyst (Insurance Finance), a financial services institution with 40+ million customers. This role will manage regulatory reporting which involves collaboration with diverse internal and external stakeholders, including the CFO, actuarial teams, local and regional counterparts, and representatives from the Monetary Authority of Singapore (MAS). The role ensures compliance with rigorous reporting standards and deadlines set by Head Office and MAS.

This position offers a valuable opportunity for professional growth, providing insights into the insurance finance regulatory landscape in Singapore. The successful candidate will gain comprehensive exposure to business processes and controls, with a focus on First Line of Defense activities.

Responsibilities:

• Oversee month-end close processes, including reconciliations, journal preparation, and high-level financial analysis.
• Contribute to the accurate and timely submission of regulatory reports, such as MAS returns and solvency calculations.
• Support external audit activities by coordinating audit requirements, preparing financial statements, and reviewing regulatory filings.
• Assist the investment function with accounting and reporting tasks as needed.
• Implement and maintain robust end-user controls.
• Ensure data integrity in the general ledger through collaboration with relevant stakeholders.
• Engage with Group, Regional, and other teams including participation in change management initiatives.
• Perform ad hoc and administrative tasks related to investment accounting and reporting.
• Support Chart of Accounts maintenance.

Qualifications:

• Bachelor's Degree or equivalent
• 4-5 years of strong finance background, with a focus on financial reporting.
• Comprehensive knowledge of MAS regulations.
• Proficiency in handling large data sets.
• Familiarity with internal risk management frameworks, including operational risk policies and SOX requirements.
• In-depth understanding of the regulatory environment within financial services.
• Strong analytical and problem-solving abilities, with the capability to evaluate information critically and reach consensus.
• Effective multitasking and stakeholder management skills, with the ability to meet competing deadlines.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

This role involves regular status updates to stakeholders (Internal and External), facilitating working group communications, and managing project documentation and deliverables.

Job Responsibilities:

Implementation / Integration

• Adhere to set Roles and Responsibilities to support migration process for cash and eBanking products.
• Takes ownership of implementation case to ensure completion of migration / implementation / integration process.

Monitor Overall Migration Progress:

• Track the migration activities to ensure timely and successful completion.
• Provide regular status updates to related stakeholders, ensuring transparency and alignment with project goals.

Stakeholder Communication:

• Participate in communication within working groups, ensuring all parties are informed and engaged.
• Follow up on project status and issues, highlight potential issues to team lead to ensure timely resolution and progress.
• Share information and interact with Clients to educate and inform about the ISO20022 project and related information.

Quality Assurance:

• Ensure effective migration quality assurance processes are in place.
• Assess and ensure the overall customer impact and readiness towards proposed changes.
• Conduct quality assurance on the post-delivery impact of changes to ensure they meet the required standards.

Issue Management:

• Escalate and intervene in issues within related working groups to ensure they are addressed promptly.
• Manage risks and issues, developing mitigation strategies to minimize impact on the project.

Documentation and Reporting:

• Manage project documents, reports, and deliverables, ensuring they are accurate, up-to-date, and accessible to relevant stakeholders.

Job Requirements:

• For Analyst - Minimum 1 year work experience in banking or fintech
• Strong communication and stakeholder management skills.
• Excellent problem-solving and risk management abilities.
• Detail-oriented with a focus on quality assurance and customer impact.
• Ability to work effectively in a fast-paced, dynamic environment.

Preferred Skills:

• Experience in XML-based message formats
• Experience in ISO20022 payment standard and SWIFT messages in MT/MX formats such as MT940/942/101, pain001, pacs008 and camt053 will be an added advantage.
• Familiarity with project - Simple IT / system related process / Customers Payment File Formats
• Knowledge of regulatory requirements and compliance in the financial sector.

We regret to inform that only shortlisted candidates will be notified.

Job ID: 10067861

• Assist in collaborating with end users to define their data needs and requirements for dashboard products.
• Coordinate with the external vendors to ensure the timely delivery of dashboard data products
• Monitor the usage & adoption rate and collect user feedback of all products
• Provide ongoing support and improvements to the dashboard data products based on user feedback and changing requirements.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

The Opportunity

· This is an exciting opportunity to work for one of the leading global banks.

· It is an opportunity for an experienced Operations Analyst, Trade Processing to join their team

The Job

The Asia ex-Japan Cash Equity Trades Processing team is responsible for the operational processing of trade activities for institutional clients trading equities in global markets. This is an intense, fast-paced role that requires associates to be focused, detail-oriented and calm under pressure. The associates interact continuously with internal counterparties such as trading desks and Settlements as well as externally with clients.

Responsibilities:

· Provide operational support for Agency Trading desks.

· Responsible for trades allocation and confirmations processing for institutional clients trading in Asia ex-Japan equity markets.

· Ensure transactions are booked accurately and investigate and resolve all trade exceptions and manage queries within the agreed SLAs.

· Identify, report and escalate issues in a timely manner.

· Adhere to control procedures, identify risk gaps and ensure controls are implemented to close those gaps.

· Build and maintain relationships with the trading desks, clients and other Operation teams.

The Talent

· Relevant investment banking experience within Operations, preferably in the cash equities domain.

· Good understanding of the life cycle of a trade and related interactions between internal stakeholders.

· Quantitative, analytical, proactive, able to work under pressure while adhering to tight deadlines.

· Strong team player able to work well independently and collaboratively with peers and stakeholders.

· Attention to detail and the ability to multi-task and prioritize deliverables efficiently.

· Control-focused with a good understanding of risk and the impact of errors.

· Confident and articulate communicator with experience in communicating with external parties.

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]

• Email Topic: Apply Operations Analyst, Trade Processing

• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey, telemarketing activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate

• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.

• Proactive manage all front desk duties over the counter, phone and email

• Identify, profile and tier customers to the types of services that are relevant to their needs

• Ensure smooth customer transactions at all times and provide quality customer services

• Perform administrative duties, manage appointments and register customers

• Prepare room logistics and necessary materials

• Other duties as assigned by Team Lead and/or Branch Head

• Candidate with prior experience in outbound call preferred

• Candidate with prior experience in front desk management preferred

• Basic Computer knowledge (Microsoft Excel and Word)

• Have a pleasant disposition with a positive attitude

• Excellent in customer service delivery

• Organised, self-motivated, and result-oriented individual

• Demonstrate a sense of urgency and work well under pressure as an individual and in a team

• Good verbal & written communication and interpersonal skills

• GCE ‘O’ levels and above

a) 8.30am to 6.00pm (Monday to Friday) and

b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

Role:

• Provide administrative support to the trading department.
• Assist with market analysis, report preparation, and presentations.
• Prepare and execute commercial contracts and related documents, including trading, hedging, and shipping contracts.
• Ensure accuracy and systematic maintenance of the organization’s contracts and documents in a database.
• Monitor, manage, and provide summary reports on the status and performance of commercial trades.
• Liaise with internal and external parties to track and manage contract-related disputes and disagreements.
• Assist with ad hoc projects as assigned.

Requirements:

• Fresh graduate (preferably in Business, Finance, or Maritime Studies) or diploma holder with at least 2 years of experience in the oil trading industry and a similar role.
• Meticulous, diligent, and professional.
• Good drafting and verbal communication skills.
• Proficient in Microsoft Office applications, including Word and Excel.

Candidates are to be comfortable with the Company relocating to Kim Chuan in Jan 2025.

Responsibilities:

· Provide administrative support to the trading department

· Assist with market analysis, reports and presentations

· Prepare and execute commercial contracts and relevant documents (including trading, hedging and shipping contracts)

· Ensure the organisation’s contracts and documents are accurate and well maintained in a systematic database

· Monitor, manage and provide summary reports on the status and performance of commercial trades

· Liaise with internal and external parties to keep track of and manage contracts-related disputes and disagreements

· Assist in ad hoc projects as assigned

Requirements:

· Fresh graduate (Business, Finance or Maritime Studies are preferred) or diploma with at least 2 years’ work experience in oil trading industry and in similar role

· Meticulous, diligent and professional

· Good drafting and verbal communication skills

· Proficient in Microsoft office applications, including Words and Excel

Job Scope:

Customer Care Ops

• Ensure quality and adherence to SOPs for case escalation and case management for Integrated programmes
• Update and enhance current SOP to enhance workflow, increase efficiency and improve customer satisfaction
• Assist in training and upskilling of client appointed centres and contact centre provisioned for Integrated programmes
• Measure and monitor customer satisfaction for escalated cases
• Coordination of regular meeting with stakeholders
• Assist to investigate and monitor status of key cases to ensure customer satisfaction.
• Engage with internal stakeholders on review of programme improvements for better customer experience

Programme Support (Logistics Support)

• Assist to monitor inventory level at client appointed centres and all Tracker Distributors
• Ensure no discrepancy in client appointed centres and all Tracker Distributors’ inventory.
• Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies.
• Ensure timely and accurate submission of documentation and reports by client appointed centres and all Tracker Distributors, monitoring it on a daily, weekly, or monthly basis as required.
• Support post app release issues and rectifications, solutioning
• Provide logistics support for the customer care area and all Tracker Distribution Channels

Others / Adhoc Duties

• You may be assigned to other adhoc duties by the department. This may include supporting other administrative work.

Working Arrangement:

Contract Duration: 6 Months

Location: Outram Park

Working Hours:

Monday to Thursday 8.30am to 6pm

Friday 8.30am to 5.30pm

Salary: $13-17/h

Job Requirements:

• Good excel skills
• Customer care work experience
• Fresh graduate / with relevant work experience are welcome

EA License No.: 96C4864

Reg. No.: R22110485

Admin Support
5 Days / 9am-6pm / Central

Responsibilities:

• Provide secretarial and administrative support to ensure smooth and efficient office operations.
• Prepare and dispatch authorization letters from relevant authorities, and follow up with clients to obtain signatures and complete required information.
• Monitor, update, and report on the status of ongoing projects.
• Arrange for the purchase of plans from relevant authorities.
• Provide certified copies of approved plans and promptly send approvals to clients.
• Follow up with authorities regarding the status of approvals.
• Answer incoming calls, offering guidance or directing inquiries to appropriate personnel.
• Download approvals and update the project team on a daily basis.
• Prepare and submit necessary documents, such as submission forms, via e-Corenet.

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary Range: $4000 - $4500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job Description

• Repair of non-motorised equipment such as maintenance steps, hydraulic carts, nitrogen carts, etc.
• Perform preventive and corrective maintenance in accordance with approved documents
• Ensure proper and accurate details filled up and signed off on job card and task sheets upon completion of work
• Ensure equipment is in working/serviceable condition before releasing to user
• Able to read and understand engineering schematic drawings and manuals
• Other duties as assigned

Job requirement

• Candidate must possess minimum Professional Certificate/NiTEC in Engineering (Mechanical/Automotive) or equivalent
• At least 2 Years of working experience on repair of mechanical and/or hydraulic equipment
• Comfortable with shift arrangement

Reports To:

Supervisor / Manager - Aircraft Maintenance Services

Job Summary:

The Team Leader is responsible for overseeing and coordinating the replacement of carpets, galley mats, and lavatory mats on aircraft. This role involves ensuring quality service delivery, maintaining adherence to safety and compliance standards, and managing the performance of the assigned team members.

Key Responsibilities:

Team Leadership

· Plan, organize, and oversee the execution of carpet, galley, and lavatory mat replacement tasks in alignment with maintenance schedules.

· Supervise the team to ensure tasks are completed efficiently and meet airline quality standards.

· Conduct pre- and post-service inspections to ensure replacements are correctly installed and meet safety regulations.

Team Management

· Assign tasks to team members based on individual skills and project needs.

· Provide on-site guidance, support, and training to team members to improve their technical skills and adherence to procedures.

· Monitor team performance and provide constructive feedback to enhance service delivery.

· Safety and Compliance with aviation standard.

· Ensure all work is performed in accordance with safety protocols and aviation regulations.

· Maintain proper handling and disposal of removed materials, adhering to environmental standards.

· Verify the use of appropriate tools and equipment for mat and carpet replacement tasks.

· Coordination and Reporting

· Collaborate with maintenance planners and airline representatives to align services with operational requirements.

· Report progress, challenges, and service completions to supervisors or managers.

· Maintain accurate documentation of work performed, including timesheets and quality control reports.

· Ensure sufficient availability of replacement materials and tools.

Educational Requirements

· Diploma or relevant certification in aircraft maintenance, operations, or a related field.

· Minimum 2–3 years of experience in aircraft cabin maintenance or related services.

· Prior experience in a supervisory or team leader role is preferred.

· Skills and Abilities

· Strong technical knowledge of carpet and mat replacement procedures.

· Excellent leadership, communication, and interpersonal skills.

· Ability to work under pressure and meet tight deadlines.

· Proficiency in reporting and documentation tools.

· Certifications

· Relevant aviation safety or maintenance certifications are an advantage.

Work Environment:

· Work in hangars, on aircraft, and occasionally outdoors in varying conditions.

· Flexible to work shifts, weekends, and holidays as needed.

·

Aftersales Support Executive | Up to $3.5k | 5 Days | Boon Lay

Working location : Boon Lay ( office)

Working days : 5 days

Working hours : 8am - 5pm

Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams(Training will be provided)
• Min. Diploma in Electrical and Electronic

The Supreme HR Advisory Pte Ltd | 14C7279
Ong Boon Kiet (Travys) | R22104769
Senior Recruitment Consultant

Key Responsibilities

• - Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
• - Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
• - Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
• - Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
• - Perform lifecycle upgrades and projects as directed
• - Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
• - Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1/2)
• - Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
• - Provide appropriate visibility of costs related to service requests and comply to approval requirements
• - Assist the business with tablet and mobile device support to meet operational / business needs

Qualification:

• Min N/O level/Nitec/Diploma Holder

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)