Working with a multi-national marine survey company, the Service Line Manager - Cables reports to the Regional Business Line Director (RBLD) as well as the Service Line Director – Hydrography of Fugro Germany Marine. Holds responsibility for the financial performance of the service line in APAC and the profitability and growth of the organization. Is directly responsible for line and staff operations in the APAC region. As part of Cables being a Global Service Line with interfaces to Fugro Germany Marine for commercial and business development opportunities globally, this role has involvement in the establishment of long-range plans, strategy and policy within the Fugro global cables business.

Objectives & Responsibilities

• Is responsible for the profitability and growth of the service line
• directs the organization in establishing long-range plans, strategy and policy in order to create a dedicated focus on the strategic goals of the organization.
• Wins project opportunities with the service line by 1) developing and delivering the short-term service line strategy, 2) developing and maintaining client satisfaction, sustainable revenue and profit growth and, 3) successfully applying innovative solutions.
• Appropriately engaged, coordinating and supporting local business development for the service across regions.
• Own and drive account planning and management of key clients across regions. Visit key stakeholders.
• Developing the cable consulting business which serves as a lever to build relationships with key accounts and build on for more opportunities for data acquisition campaigns in this region
• Analyse and address key market opportunities and competitive threats.
• Ensure marketing material is developed.

Accountabilities & Performance indicators

• Strategic performance
• Actively involved in mid-to-long term strategy and targets for service
• Actively involved in the global pricing strategy & framework within the service
• Actively involved in short-to-mid-term planning, execution & realisation for service
  
• Commercial performance
• Actively involved on tender development for large opportunities
• Responsible for sales management (prospect to tender) for key customers of service
• Actively involved in bid / no bid & project set up definition for service opportunities
  
• Customer performance
• Revenue growth key customers – amount of revenues generated for key clients
• Actively involved in selection of key customers, account plan development, execution and review for service
• Fugro market share/position compared to competitors in the market
• Quality of and effective communications towards customers, ability to promote all Fugro services
• Customer satisfaction score – Net Promoter Score (% Promoters minus % Detractors)
  
• Financial performance
• Revenue generated and growth – rate at which the company’s income is increasing
• EBIT percentage of your revenue performance
• Large tender success rate
• Strategic Direction, Budgeting & Realisation, Capital Allocation
  
• Internal processes
• Project Execution, Delivery Excellence.
• Steer the service performance with input from Operational Excellence team.
• Informed on project management (start-up to evaluation)
• As per latest version of Fugro RACI table.
• Actively support the companies Quality, Safety and Environmental performance indicators (QHSSE targets)
  
• Measuring and understanding employees
• Informed on directly related to the service line employees’ plans and movements
  
• Contribution to Innovation
• Stay current with new products and services of Fugro.
  Revenue generated by specific new products/services

Expected organisational behaviour

Drive and facilitate an organisation where people at all levels live and breathe Fugro’s core values: We are determined to deliver · We prepare for tomorrow · We do what's right · We build trust.

Essential Requirements:

• Genuine interest in the telecom and power cable industries
• Effective communication skills with excellent command of written and spoken English
• Understanding of GIS based charting
• Skills and experience in managing projects for / related to the subsea cable marine survey industry
• Strong management skills in resource planning; financial planning, tracking and control; documentation development and tracking
• Team player with strong leadership and willingness to develop others; able to handle conflicts
• Planning and analytical skills with experience in relevant techniques and software application, strong problem-solving skills
• High focus on project quality and HSE performance, experience in risk assessment techniques and exercise
• Prepared to travel and working long hours and/or during odd hours; as and when required
• Candidates should preferably have the right to live and work in Singapore

Desirable Experience:

• Degree (or equivalent) in one Geoscience related discipline (Geophysics, Geology, etc.).
• Experience in project management
• Experience working with multinational company
• Minimum 10 years working experience in relevant field, in marine survey and/or telecom / energy industry

Are you passionate about building great products? Do you want to redefine the way travellers explore the world? Keen to be part of this growth journey with a bunch of amazing people? Then Pelago is the place for you!

We are looking for ambitious and motivated talents who are excited about staying on the cutting edge of Technology and always keen on innovating new ways to drive growth and taking our startup to new heights.

WHO ARE WE?

Pelago is a travel experiences platform created by Singapore Airlines Group. Think of us as a travel magazine that you can book - highly curated, visually inspiring, with the trust and quality of Singapore Airlines. We connect you with global, local cultures and ideas so you can expand your life.

We are a team of diverse, passionate, empowered, inclusive, authentic and open individuals who share the same values and strive towards a common goal!

WHAT CAN WE OFFER YOU?

- A unique opportunity to take end-to-end ownership of your workstream to deliver real value to users.

- Platforms to solve real user problems concerning travel planning & booking with innovative products/services.

- An amazing peer group to work with, and the ability to learn from the similarly great minds around you.

- An opportunity to be an integral part of shaping the company’s growth and culture with a diverse, fun, and dynamic environment with teammates from different parts of the world.

- Competitive compensation and benefits - including work flexibility, insurance, unlimited annual leave, remote working and more!

WHAT WILL YOU DO?

Strategic Planning: Responsible for developing the short to mid term Commercial strategy for the business, while also providing thought leadership in the Online Travel Agency (OTA) industry; Lead OKR setting process for the region and define key metrics / targets to be measured.

Special Projects: Develop and implement strategic initiatives that help drive business growth, profitability, and competitiveness across our global supply. Conduct experiments across markets to uncover new learnings and eventually scale best practices across the region.

Research & Analysis: Conduct in-depth market analysis to identify emerging trends and opportunities, while ensuring that our strategies resonate with our target markets. Synthesise the data and share recommendations on next steps with key stakeholders.

Cross-Functional Collaboration: Collaborate closely with teams across Marketing, Technology, Sales and Support teams, in order to align on strategies and ensure cohesive execution of business plans

Program Management: Lead and manage programs (e.g. Pricing Policies, Inventory Pre-Purchase etc) across the region in order to meet our business objectives..

WHAT EXPERTISE YOU NEED TO HAVE?

- 8+ years of experience, including 3+ years of experience in Management Consulting or in Strategy and Planning type of roles in the ecommerce space (preferably in Online Travel)

- Successful track record in developing & implementing strategies that have lead to incremental business growth

- Stakeholder management skills - you enjoy working with cross functional teams in order to drive business objectives

- Data Proficient - Comfortable with using Excel / BI tools for analysis & reporting; SQL knowledge preferred.

- Excellent communication - you are an effective communicator who is able to influence stakeholders across all levels through the use of data and story-telling

- Proactive & Independent - you should thrive in being given freedom to explore & ultimately delivering results that help improve the business.

If you’re as excited as we are in this journey, do apply directly with a copy of your full resume and portfolio (if any). We'll reach out to you as soon as we can!

Are you passionate about building great products? Do you want to redefine the way travellers explore the world? Keen to be part of this growth journey with a bunch of amazing people? Then Pelago is the place for you!

We are looking for ambitious and motivated talents who are excited about staying on the cutting edge of Technology and always keen on innovating new ways to drive growth and taking our startup to new heights.

WHO ARE WE?

Pelago is a travel experiences platform created by Singapore Airlines Group. Think of us as a travel magazine that you can book - highly curated, visually inspiring, with the trust and quality of Singapore Airlines. We connect you with global, local cultures and ideas so you can expand your life.

We are a team of diverse, passionate, empowered, inclusive, authentic and open individuals who share the same values and strive towards a common goal!

WHAT CAN WE OFFER YOU?

- A unique opportunity to take end-to-end ownership of your workstream to deliver real value to users.

- Platforms to solve real user problems concerning travel planning & booking with innovative products/services.

- An amazing peer group to work with, and the ability to learn from the similarly great minds around you.

- An opportunity to be an integral part of shaping the company’s growth and culture with a diverse, fun, and dynamic environment with teammates from different parts of the world.

- Competitive compensation and benefits - including work flexibility, insurance, unlimited annual leave, remote working and more!

WHAT WILL YOU DO?

Strategic Planning: Responsible for developing the short to mid term Commercial strategy for the business, while also providing thought leadership in the Online Travel Agency (OTA) industry; Lead OKR setting process for the region and define key metrics / targets to be measured.

Special Projects: Develop and implement strategic initiatives that help drive business growth, profitability, and competitiveness across our global supply. Conduct experiments across markets to uncover new learnings and eventually scale best practices across the region.

Research & Analysis: Conduct in-depth market analysis to identify emerging trends and opportunities, while ensuring that our strategies resonate with our target markets. Synthesise the data and share recommendations on next steps with key stakeholders.

Cross-Functional Collaboration: Collaborate closely with teams across Marketing, Technology, Sales and Support teams, in order to align on strategies and ensure cohesive execution of business plans

Program Management: Lead and manage programs (e.g. Pricing Policies, Inventory Pre-Purchase etc) across the region in order to meet our business objectives..

WHAT EXPERTISE YOU NEED TO HAVE?

- 10+ years of experience, including 5+ years of experience in Management Consulting or in Strategy and Planning type of roles in the ecommerce space (preferably in Online Travel)

- Successful track record in developing & implementing strategies that have lead to incremental business growth

- Stakeholder management skills - you enjoy working with cross functional teams in order to drive business objectives

- Data Proficient - Comfortable with using Excel / BI tools for analysis & reporting; SQL knowledge preferred.

- Excellent communication - you are an effective communicator who is able to influence stakeholders across all levels through the use of data and story-telling

- Proactive & Independent - you should thrive in being given freedom to explore & ultimately delivering results that help improve the business.

If you’re as excited as we are in this journey, do apply directly with a copy of your full resume and portfolio (if any). We'll reach out to you as soon as we can!

Short description:

Leads the applied technology activities for the Geophysical, Hydrographic Survey and Coastal businesses within the Marine Site Characterisation (MSC) business line for the Asia Pacific region.

Manages client – and business – focused applied technologies from concept to commercial operations. Serves as conduit between global innovation teams and the business. Participates in global technical steering groups for MSC.

Well versed in multitude of geophysical operation for various platform – AUV, USV, Offshore Vessel, Nearshore Vessel, Drone etc.

This role covers the Asia Pacific region and works closely with the respective regional technical teams to build best practices and competencies covering (and not limited to) vessel acquisition efficiency, data processing efficiency, end-product quality, automation, and safety, with rapidly deployed applied technologies.

Key responsibilities:

• Develop agile strategies with Service Line Directors / Operations Managers to improve vessel acquisition efficiency end-product quality, automation, and safety, with rapidly deployed applied technologies.
• Collaborating closely with the Global Geophysical Technical Group (GTG) to improve the technical and operational delivery in Marine Geophysics across all the regions.
• Work with Commercial Managers to review technical aspects of major tenders to seek opportunities to submit alternate bids offering differentiating technologies or methodologies, to produce win-win offerings to our clients while improving Fugro’s margins.
• Work closely with the GTG to discuss/clarify areas of innovation and working closely with Fugro’s Legal/I.P. Teams to protect Fugro’s technologies and methods.
• Work closely with Service Line Managers and Regional Business Line Directors, to prioritize global R&D projects best aligned with our regional business.
• Visit key equipment hardware and software vendors to keep vendor aligned with Fugro future business needs and seek creative ways to leverage Fugro information/intelligence. This task will be in close association with Resource Cost Center Managers who are responsible to plan and procure equipment on an annual or project basis.
• As required, attend pre-project client meetings to understand principal risks for potential projects.
• Attends post-project client debriefings to clearly understand Fugro and customer pain-points and lessons learned, and to brainstorm on how Fugro can improve, as catalyst for future applied technology.
• Technical advisor to all technical teams in the APAC region and provides guidance for improving field operations with applied technology and ensuring that projects are planned in compliance capturing Fugro’s innovation and best practices.
• Shares best practices with global MSC steering teams (USV, AUV, OWF) and influencing global practice for the better.
• Works closely with BL/SL Managers to specify and achieve project objectives, particularly where differentiation and efficiencies are sought.
• Ensures the successful transfer of completed product and process innovation from development teams to the MSC businesses/users.
• Participates as a senior collaborator with Operational Excellence to drive “Delivery Excellence” in Geophysical, Hydrographic and Coastal Resilience business.
• Provides direct communication to BL/SL management on progress, opportunities, and issues, via monthly calls and quarterly reports.

You should preferably possess the following:

Education: Bachelor's / Master’s degree in Electronics Engineering or related field from four-year college or university (Advanced degree or MBA preferred)

Working experience: 8-15 years. Experience with applied technologies in geophysics and hydrographic industries. Practical offshore project experience would be essential.

Management experience: 3-8 years, Project management experience.

• Strong analytical and critical thinking skills.
• Excellent persuasive and interpersonal skills.
• Ability to organize, plan, and strategize.
• Good networking abilities.
• Other Seismic engineering and Hardware experience in the following areas; Sonar Imagery, Acoustic / Seismic Engineering, Single/Multibeam ES, Multi-Channel HR/UHR/UUHR Seismic.

Skills you should have:

• Good verbal and written communication skills (who can interface and is at ease equally with managers or members of the workforce). Ability to inspire the team.
• Strong organisational capacities and works inclusively. Establishes a strong working relationship with all team members.
• Proven ability to solve operational problems without supervision and deliver effective results to internal clients.
• Ability to understand variances from a planned situation and having agility to come up with quicker and alternate solutions.
• Reveals networking abilities and communication skills.
• Reveals level of accountability, problem-solving skills, as well as potential weaknesses.
• Tests management abilities, as well as planning and organizational skills.
• Demonstrates negotiating skills and problem-solving abilities.
• Demonstrates a level of expertise, knowledge of the role, and planning skills.

Are you passionate about building great products? Do you want to redefine the way travellers explore the world? Keen to be part of this growth journey with a bunch of amazing people? Then Pelago is the place for you!

We are looking for ambitious and motivated talents who are excited about staying on the cutting edge of Technology and always keen on innovating new ways to drive growth and taking our startup to new heights.

WHO ARE WE?

Pelago is a travel experiences platform created by Singapore Airlines Group. Think of us as a travel magazine that you can book - highly curated, visually inspiring, with the trust and quality of Singapore Airlines. We connect you with global, local cultures and ideas so you can expand your life.

We are a team of diverse, passionate, empowered, inclusive, authentic and open individuals who share the same values and strive towards a common goal!

WHAT CAN WE OFFER YOU?

- A unique opportunity to take end-to-end ownership of your workstream to deliver real value to users.

- Platforms to solve real user problems concerning travel planning & booking with innovative products/services.

- An amazing peer group to work with, and the ability to learn from the similarly great minds around you.

- An opportunity to be an integral part of shaping the company’s growth and culture with a diverse, fun, and dynamic environment with teammates from different parts of the world.

- Competitive compensation and benefits - including work flexibility, insurance, unlimited annual leave, remote working and more!

WHAT WILL YOU DO?

- Manage our API integrated partners and support key workflows to ensure smooth business operations

- Deepen relations with our key connectivity partners to grow each account, including optimising our supply conditions (e.g. Commissions / Availability / Content)

- Ensure stable API performance (e.g. accurate Availability / Pricing / Content etc) and work with various stakeholders to troubleshoot & resolve any issues that arise promptly

- Monitor escalations raised by internal teams (Market Development / Community Ops / Tech) & liaise with internal/external stakeholders to find a resolution

- Project manage new connectivity partner launches & ensure that all stakeholders’ requirements are met

- Support Finance team with periodic financial reconciliation of accounts & sales forecasting

WHAT EXPERTISE YOU NEED TO HAVE?

- 4+ years experience in working with API partners as an Technical Account Management / Sales / Business Development, ideally in an OTA

- Stakeholder management skills - you enjoy working with cross functional teams in order to drive business objectives

- Excellent communication - you are an effective communicator who is able to influence stakeholders across all levels through the use of data and story-telling

- Problem solving skills - you enjoy troubleshooting complex issues & finding creative solutions

- Strong Negotiation skills - you’re able to score win-win deals & ensure the best commercial/operational arrangements for Pelago & its customers

- Proactive & Independent - you should thrive in being given freedom to explore & ultimately delivering results that help improve the business

If you’re as excited as we are in this journey, do apply directly with a copy of your full resume and portfolio (if any). We'll reach out to you as soon as we can!

Position Details:

Visit project sites and prepare quotations

Preparation of necessary paperwork for work commencement

Manage construction projects tasked to you

Liaise with subcontractors and workers to complete projects

Requirements:

Assess project risks and issues and provide solutions where applicable.

Good knowledge of construction project planning, resources and manpower allocation to assist Project Manager.

Excellent listening, communication, and presenting skills.

ROLES & DESCRIPTION

· Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.

· Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.

· Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service.

· Handle guests’ complaints and comments tactfully and efficiently.

· Handle all administration work pertaining to cashier/bar operation requirement and company’s policies.

· Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.

· Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations.

· Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features.

· Ensure that health, safety and security procedures are in place in the outlet.

· Attend all briefings, meetings and trainings as assigned by management.

· Any other duties assigned by your manager or supervisor.

Team Management

· Identify and develop team members with potential.

· Conduct performance review with the team.

· Constantly monitor team members’ appearance, attitude and degree of professionalism.

· Develop, conduct, and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

· Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.

· Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.

Banquet Management

· Ensure the efficient and smooth operation of the department.

· Assist in the management of all Banquet operations to include, but not limited to, product quality, cost controls and overall profitability, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.

· Supervises food and beverage set up and clean up.

· Assist in planning, organizing and executing all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.

Job Requirements

· Minimally a Diploma / Certificate in Hospitality Management (Food & Beverage)

· Additional certification(s) in Food & Beverage will be an advantage

· Well versed in English and Mandarin, in order to communicate with Mandarin-speaking stakeholders.

· Ability to speak other languages will be an advantage.

· Minimum 4 years of relevant experience in a similar capacity

· Proficient in MS Excel, Word, & PowerPoint

· Ideally with proven track record in managing over 100- seater in all-day dining restaurant operations.

· Result oriented.

Job Responsibilities:

• Lead the planning, deployment, and execution of commercial excellence programs across the region, focused on driving sales productivity and secured order and margin growth.
• Work in close partnership with the sales leaders to align on priorities and together build strong commercial fundamentals.
• Achieve high degree of sales operational excellence, leveraging data & insights to achieve/exceed financial plan and leads continuous improvements, user experience and governance for the region.
• Manage customers' orders and enquiries and follow through to order fulfilment
• Handle customers' enquiries on spare parts
• Assist Sales Manager on tender/ program/ contract
• Prepare quotations and follow-up with customers on order status
• Monitor orders and liaise with QA, Logistics and Technical Departments to ensure timely delivery to customers.
• Process sales order using SAP system.
• Address customers' concerns and maximize customer satisfaction.
• Provide customers with after-sales support.
• Generate periodic order status reports.
• Follow-up on debit/credit memo

Requirements: -

• Bachelor’s degree in business, finance , or a relevant field
• 5 Years of experience in sales and operation
• Good command of written and spoken English
• Prior experience in spare parts sales in aviation industry will be advantageous.
• Ability to read and understand basic engineering drawings will be advantageous.
• Attentive to details, well organised and customer service oriented
• A team player who can multitask well to meet deadlines and requirements.
• Ability to exercise sound judgement at work and preserve confidentiality.
• Proficient in Microsoft Office and SAP applications