OVERVIEW

Working in Rights & Revenue Protection (RRP), the Anti-Piracy Specialist will be responsible for contributing to various aspects relating to the protection and enforcement of Sportradar’s audio-visual products. The role demands an experienced and diligent intelligence professional with direct experience in tackling the issues surrounding illegal streaming.

THE CHALLENGE

• Conduct intelligence investigations using an all-source approach across a range of tasks
• Perform OSINT and CYBINT/DNINT research and analysis in order to capture evidence and deliver actionable recommendations
• Develop and maintain key aspects of RRP’s anti-piracy provision including identification and implementation of new technologies
• Produce a variety of products including both short and extensive written intelligence reports as well as legal briefings
• Research and evaluate jurisdictional obstacles for content protection

YOUR PROFILE

• 2+ years experience in a related operational field; content protection, internet investigations, illegal stream prevention, rights protection, law-enforcement or cyber security
• Proficient and demonstrable expertise in OSINT, HUMINT and CYBINT/DNINT methodologies and trade craft
• Evidence of professional engagement with the wider anti-piracy ecosystem (ISPs, app hosts, social media platforms, other communication channels)
• Fluency in English essential and another priority language preferred (Arabic, Mandarin, Russian, Turkish or Vietnamese)
• Some knowledge of programming languages (JavaScript, Python, Ruby, HTML) preferred
• Knowledge and interest in sports, international betting and anti-piracy landscapes
• Aware of IP protection legislation and implications
• Experience of intelligence analysis software including i2 Analyst Notebook
• Exceptional report writing and presentation skills
• Strict personal standards of confidentiality and security
• Flexible to adapt to changing priorities, able to work to tight deadlines and willingness to travel

OUR OFFER

• Work alongside a team of young, enthusiastic sports and intel-industry experts
• Competitive salary (based on experience)
• Flexible working environment
• Travel

Food Safety, Sanitation Standards :

• Prepare for and lead annual HACCP, ALLSAFE, SGClean audit
• Champion Food Safety and Hygiene standards
• Ensure the strictest compliance to food safety standards and management for the Rooms, F&B and Culinary divisions.
• Conduct regular checks on the maintenance/upgrade of sanitation and hygiene standards to ensure safety of food served to guests and employees.
• Ensure all touch-points and work areas conform to required Hygiene and Sanitation levels.
• Responsible for effective and efficient maintenance of up-to-date records and required documentation related to the Hotel's sanitation and hygiene efforts/program
• Responsible for cleanliness and orderliness of all office/admin areas
• Conduct and chair monthly ALLSAFE/HACCP Meeting
• Monitors, assists and performs all procedures and protocols for maintaining an excellent sanitation and hygienic environment
• Conducts monthly sanitation inspections throughout all food handling areas and generate respective reports
• Key liaison with external agencies (laboratory, government bureau, assessors, health inspectors, etc.) on sanitary matters.
• Support any Accor Hotels in HACCP when the needs arises

Projects Assistance :

• Prepare documentations, submit applications and follow-through with all hotel projects eligible for Government Support schemes
• (Project-based) Participate in relevant new project implementations or launches with systems set-up/data submission

Corporate Social Responsibility :

• Assist in driving CSR (Corporate Social Responsibilities) activities and events for the Hotel.
• Liaison with Charity bodies, organizations on logistics and communicate, solicit volunteers and participants for the events.
• Maintain regular and effective communication with Heads of Department providing or requesting information as is necessary to the smooth running of the hotel.
• Any other reasonable request within your range of competence as required by your Manager.

Practice the Sofitel Values in daily operations:

• Demonstrate The Passion for Excellence by endeavouring to exceed expectations.
• Consider each guest and internal guest as a unique individual and demonstrate personalised service and The Essence of Pleasure.
• Positively contribute in working in a culturally diverse environment and be open to new ideas. Accept criticism and observations and use them positively to make improvements in The Spirit of Openness.
• Observe Brand Magnifiers with all guest interactions.
• Share the art of French hospitality: French Elegance/ The French Touch.
• Contribute to developing a truly diverse team of hospitality professionals.
• Communicate openly and honestly with other ambassadors and recognise their outstanding achievements and reward them for superior performance.
• Refer to the Sofitel Standards and ensure compliance in every way.

The HR Shared Service Organization (HR SSO) is responsible for the full ‘Hire to Retire’ employment cycle of approx. 11,000 colleagues globally and is split into 4 areas, HR SSO EU, HR SSO America’s, HR SSO APAC and MI (Management Information).

HR SSO APAC is responsible for the provision of services to approx. 3,000 colleagues and is split into four further areas, Pre-employment, Onboarding, Administration and Payroll.

You must ensure that all company policies are adhered to. You must also ensure that duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.  

Informa takes the security and privacy of company, colleague and customer data seriously and you are responsible for working securely and supporting this within your duties

Key responsibilities

The HR SSO Senior Specialist (Onboarding) is expected to assume the following key responsibilities plus any other reasonable duties as required:

• During rollout of Onboarding Programme to wider country/division scope, work with:-  project team to deliver manager guidance; in country HR teams within discovery to identify current onboarding processes; Informa Communication team to ensure emails are maintained with in country requirements; and support Team Leader in rollout to wider Onboarding team.
• Act as subject matter expert for the WelcomeIn and Activate Programmes
• Provide first point of contact for hiring managers and new colleagues resolving queries professionally and promptly
• First line response for escalated queries and complex onboarding matters
• Will work with and support Team Leader to escalate and deliver any training requirements.
• Working with the pre-employment team to establish a smooth transition of all starters post offer and moving into the onboarding stages
• Management and updating of the new colleague tracker on a day-to-day basis
• Initiate welcome meetings and reminders starting at pre-boarding through to one year after joining
• Organise key onboarding events throughout the programme, ensuring the colleague is informed and attending, whilst maintaining the tracking schedule
• Management of the Onboarding Platforms & all templated Communications to ensure all are maintained and accurately updated with any changes throughout the year
• Management of key systems & relationships with account holders of these systems to support wider onboarding processes, ensuring guidance on usage is up to date and work with Team Leader to cascade to rest of team (including but not limited to – Absorb)
• Handles diverse and confidential information requiring extreme accuracy, independent judgement and discretion.

People Management Responsibilities

• General duty of care to colleagues
• Work collaboratively across teams/businesses
• Act as a role model to others
• Provide help and a buddy system to other members of the team depending upon your level (SSC Specific)

Skills & Abilities

• Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
• Proficient skills in Excel, Word and Outlook are essential
• Proficient in Chinese is a must for reading, writing and translation of Chinese documents 
• Knowledge and ability to use relevant internal systems
• Ability to act with integrity, tact and diplomacy with sensitive and confidential information and handle it in a secure and safe manner at all times
• Ability to complete a variety of related tasks
• Pro-actively solve problems
• Excellent Customer Service skills
• Good time management skills, and prioritization skills; capable of working independently in a fast-paced environment
• Service-oriented team player who has a strong orientation toward teamwork to work as part of a team
• Ability to be flexible within role

The Securities Banking Senior Specialist provides supervision and guidance to Settlement/Transfer team in their daily operational activities covering Equities, Bonds, Structure Notes, Mutual Fund, Hedge Fund and Private Equity Fund.  In addition, he/she will also be monitoring and undertaking Asian’s client transaction processes, working within agreed AAPL and Client policies and procedures.

Your key tasks 

• Ensuring that all transactions (free and against payment) are processed correctly and settled in a timely manner.
• Control actions/coordination with clients, trade departments and custodians.
• Cash and security reconciliation
• Compliance with Services Level Agreements (SLA), KRI/KPI and keeping oneself abreast of market/regulatory changes.
• Ability to define test cases and ensure UAT is executed as required.
• Support in the development and implementation of technical improvements of Avaloq`s core banking platform, participate in ad hoc projects.

Eurofins Clinical Diagnostics Pte Ltd, a subsidiary of Eurofins Scientific, a leading international life sciences company with a long history of global excellence in Testing for Life, analyzing everything that impacts health and safety is seeking highly motivated and service oriented sales executives to join our expanding operations in Singapore.

Responsibilities:

• Ensure sales targets are met within a specific time period for the assigned territory.
• Implement and execute sales strategies to improve market share and overall business growth.
• Ensure consistent sales growth through identifying business opportunities and developing strategic accounts.
• Manage existing and build new accounts.
• Provide clinical information and benefits of the designated portfolio to medical professionals
• Provide market intelligence and trends to remain current on industry and customer needs.
• Optimize quality of service and contribute to client’s satisfaction.
• Build company image in the market as a reliable partner to the clients

Responsibilities:

• Manage inbound sales lead responses through phone and email and working through the qualification process
• Provide great customer service to facilitate relationship and sales processes, capture key insights, solve problems, and identify and pursue new growth opportunities
• Remain in consistent contact with established customers to ensure their satisfaction with the products and the company's services.
• Regular update of account, leads, contracts in CRM
• Conduct sales pitch and prepare quotes and proposals
• Follow through on leads, contacts, and commitments in a timely fashion
• Utilize established Supply Chain processes and procedures to ensure timely and efficient delivery of information and material to internal and external customers
• Keep management informed of all activities, including timely preparation of reports
• Work with other internal & external parties to optimize sales activity efficiencies
• Propose Marketing / promotion activities relevant for the market to grow Sales
• Work together with e-commerce partner to grow online sales
• Manage & develop marketing campaigns, & merchandise together with the Sales team for Singapore

• Perm
• 3 to 5 years of experience working in the insurance industry. 
• Must be familair with insurance policies common in the shipping industry, like professional indemnity, Hull and Machinery, all risk, marine cargo, comprehensive general liability, products liability, public liability, directors and officer insurance and employers’ liability.

Job Description

Insurance Operations:

• Collaborate with the GGC to report on insurance cover arrangements, premiums, and recoveries.
• Liaise with brokers for documentation and coverage issues, assisting commercial hubs promptly.
• Follow up on hull claims with brokers in coordination with the fleet’s operation team.
• Coordinate with brokers and relevant offices for timely renewal of all corporate and business insurance policies globally (e.g., professional indemnity, workers compensation, liability, marine cargo, directors and officers, travel, business interruption, cyber security, property, auto liability).
• Prepare reports and presentations on claims records for insurance renewals.
• Instruct brokers to arrange and place appropriate insurance programs.
• Resolve insurance queries from departments and third parties.
• Explore additional insurance covers such as war risk, piracy, K&R, and loss of hire.
• Maintain records of all insurance covers, premiums, policies, and loss records.

Contract Insurance Reviews:

• Review and identify issues in policy wordings.
• Ensure contract terms are covered by existing insurance, propose amendments, and arrange additional insurance if needed.

Claims Handling:

• Ensure timely filing and notification of claims to brokers/underwriters.
• Maximize and expedite claim recoveries by working with brokers, loss adjusters, insurers, and internal stakeholders.

Business Partnering:

• Train key stakeholders to ensure timely submission of potential insurance claims.

Data Analysis and Loss Prevention:

• Identify loss trends and recommend corrective actions.
• Report monthly on claims trends and incident frequency to the GGC.
• Compile claim statistics and periodic reports to the GGC, including claims listings and loss records.
• Liaise with Average Adjustors for General Average declarations and assist with Particular Average claims for the owned fleet.

• Degree in Engineering / Business / Insurance from a recognized university. 
• 3 to 5 years of experience working in the insurance industry. 
• Familiarity with insurance policies common in the shipping industry, like professional indemnity, Hull and Machinery, all risk, marine cargo, comprehensive general liability, products liability, public liability, directors and officer insurance and employers’ liability. 
• Well versed with insurance terms and conditions, common endorsements/exclusions, typical costs of different insurance policies. 
• Good interpersonal and strong leadership skills. 
• Excellent written and verbal communication skills with the ability to inspire confidence at all levels within the business.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• Bonus
• Medical and Insurance Coverage

Annotation drives AI’s capabilities.

Industries across the board are embracing AI, and the backbone of this revolution is accurate data labeling (data annotation). As an AI Tutor - Expert Annotator, you will not just be performing routine tasks; you are a meticulous specialist ensuring the highest quality of data markup. In this role, you help pave the way for more reliable and responsible AI models by laying the groundwork through precise annotation.

Responsibilities:

• Accurately label and annotate data following comprehensive project guidelines.
• Make justified decisions on ambiguous content by applying critical thinking to preserve the integrity of the dataset. 
• Actively collaborate with team members to discuss and resolve ambiguities, align on best practices, and enhance project outcomes.
• Consistently adhere to established data labeling standards and protocols, ensuring the highest quality and reliability of data.

Our ideal candidate:

• Has great command of English: advanced (C1) / proficiency (C2) / native level.
• Has a keen eye for detail: precision is paramount in data labeling.
• Is a dedicated performer who recognizes the importance of even routine tasks.

• Be part of a significant project for a leading technology company, making a substantial impact on the future of AI.
• Enjoy the flexibility of a part-time, remote role that accommodates your schedule.
• Try your hand at an AI project and enrich your portfolio with new experiences.

At LGC, we believe in encouraging a diverse and inclusive work environment where individuals are empowered to bring their outstanding perspectives and ideas to the table. We value collaboration and teamwork, and as Sales Specialists, you will play a crucial role in driving our company's success.

What sets this opportunity apart is to contribute to an outstanding organisation that is at the forefront of innovation in the scientific industry. Our Sales Specialists have the opportunity to be a part of a dynamic and challenging market, where their contributions directly impact our growth and success. As the Sales Specialist, you will be crucial in growing our sales by identifying opportunities, establishing strong client relationships, and promoting our top-tier products. You will work closely with direct customers, helping to expand their portfolios and cultivate growth.. Your goal is to deliver the highest level of sales experience, build and pursue new sales opportunities to achieve outstanding financial results.

Key Responsibilities:

• Drive sales growth of LGC Standards' portfolio of reference materials and analytical standards.
• Identify business opportunities within the APAC region.
• Build and maintain positive relationships with customers, encouraging trust and dedication.
• Understand customer needs and effectively communicate the value of our products.
• Work collaboratively with the APAC Commercial Team and report directly to the Sales Manager, Commercial APAC.

What We Offer:

• Opportunities for professional growth and development.
• The chance to work with a leading portfolio of products accredited to ISO/IEC 17025 and ISO17034.
• An encouraging and collaborative team culture.

If you are a passionate sales professional looking to make a difference and drive growth we want to hear from you! Apply now to join LGC Standards and take your career to the next level.

The Opportunity:

We, at Flywire, are looking for a forward-thinking, motivated, and hardworking Client Success Specialist to help with the delivery and execution of our solution to our new and existing travel clients in the APAC region with a special focus on our clients in Indonesia. This individual should be a phenomenal teammate, fluent in both English and Indonesian and be motivated by success.

The Client Success Specialist will work with the Travel sales team and Client Success management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, increase revenue and utilization, find opportunities for improvement, provide accurate and timely issue resolution.

Key Responsibilities:

• Onboarding clients, ensuring their success all the way through the client’s life-cycle
• Building and maintaining strong relationships and communication within key travel client accounts
• Creating the ideal strategy for each travel client to maximize money moved and increasing revenue through up-selling
• Providing clients with analytics and additional reporting mechanisms
• Strategic Consultation-become a trusted advisor and provide a feedback loop for the client by gathering feedback, evaluating the evolution of the client’s needs, and communicating these to product and management personnel.
• Developing and maintaining a current knowledge and understanding of all services provided by Flywire and maintaining, at all times, a professional and ethical relationship with clients when representing the company
• Execution and results oriented- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced environment

The Bid Specialist’s core responsibilities are to manage prospective clients’ formal requests for proposals from receipt to submission, with support and partnership with the Senior Bid Manager. The role involves engaging subject matter experts across the business and writing compelling responses to help accelerate the growth of Allegis Global Solutions. The role involves operating as a business partner with Business Development, Operations, and Finance partners across the region and globe on large workforce solutions opportunities in the talent management industry.

The Bid Specialist role is customer-focused and able to successfully manage all facets of the proposal process under tight deadlines, including project management, response writing, stakeholder management, editing/proofing, document production, and quality control. The Bid Specialist should quickly grasp win themes, developed in partnership with Business Development, Solutions, and Operations, and compellingly articulate these in writing for an external audience.

Responsibilities

• Project managing the bid process from RFx receipt through to submission to ensure a consistently high-quality end product in line with client requirements and AGS strategy
• Writing proposals and related documentation for AGS workforce solutions product offerings
• Shaping opportunity win themes through collaboration with business development, solutions, and operations from pre-tender receipt through to the negotiation stage
• Collaborating with the pitch development team to (or, where they are not assigned; directly) manage and build pitch decks based on proposal content and requirements
• Championing specific customer needs during bid development sessions, pitch deck development, and the bid process generally
• Working with key stakeholders to build a compelling, differentiated offer
• Ensuring client-facing output adheres to corporate visual brand and general high-quality standards
• Facilitating gate and proposal development calls
• Actively participating in the development of new solutions and proposal ideas
• Peer reviewing and feeding back on other team members’ RFxs
• Managing production, distribution, and control of documents
• Maintaining and enhancing the proposal response database (Qvidian)
• Documenting own bid activity (in outline) through the Salesforce CRM system.

Who We Are

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications. 

Digify is used in 138 countries today. We have more than 500,000 users worldwide. 

The Role

As a Content Marketing Specialist, you will be responsible for developing and implementing a content strategy that will fuel the growth engine of Digify.  

You should be able to come up with concepts for interesting and relevant content for our audience and execute by both writing yourself and using external writers to scale content production.  

You should also be able to repurpose and repackage content based on the channel (e.g. Linkedin, email or website landing pages). You have an understanding of what it takes to create engagement on social media, and you know the core principles of creating SEO-optimised content. 

Since we offer a niche tech software it will require a deep understanding of our customers, market and use-cases in order to produce relevant content – previous experience of content writing and/or product marketing for b2b tech startups will help you succeed in this role.  

What You’ll Be Doing

• Develop a deep understanding of Digify's product, customers, target industries, and competitors. 
• Create and execute on a content strategy that aligns with our customer personas and use-cases. 
• Collaborate with other departments, including sales, product, and customer service, to create content. 
• Work with external writers to scale content production, strong ability to act as an editor. 
• Write content in the following categories 
• SEO-optimized articles and landing page copy 
• Customer case studies 
• Thought leadership pieces and whitepapers 
• Find subject matter experts and interview them for content 
• Manage Digify’s Linkedin page. 
• Help develop sales enablement materials. 
• Prepare reports and presentations to communicate content performance to stakeholders. 

• Bachelor's/Master's degree in marketing, mass communications, journalism or equivalent 
• Excellent verbal and written communication skills in English. 
• At least 2 years of experience writing content for a tech b2b company. 
• Editorial experience in developing article outlines and reviewing articles preferred. 
• Experience with both short (social media) and long format content (ebooks, whitepapers etc). 
• Product Marketing and Copywriting experience are a big plus 
• Good understanding of SEO principles. 
• Good understanding of how Marketing funnels typically work 
• Experience in backlink building is a plus. 

Learn more about Digify by visiting our website.

The OTC Analyst / Associate provides operational support to Sales & Trading teams on the processing, settlement and confirmation of OTC Derivatives transactions within agreed ASAPs and Client policies and procedures. The Asset classes include Equities, Interest Rates, Credit, Commodities and FX.

Responsibility of individual includes :

• Timely and accurate validation and processing of OTC Equity and FX derivative products (Accumulators, Decumulators, Swaps, Dual Currency Investment, Structured Investment, FX related products).
• Matching trade details on dealing blotter, counterparty term-sheet / advice and verification of trades in trade capture system. 
• Following-up with relevant parties to resolve any trade exceptions / discrepancies.
• Prompt settlement of premium, and trade events e.g. knockout, expiry, exercise, periodic fixing, including posting of accounting entries and releasing of appropriate Swift messages (e.g. MT 202, 541 and 543).
• Ensuring that client trade confirmations are prepared and sent on a timely basis.
• Ensuring that counter trade confirmations are executed. Any outstanding confirmations are to be escalated per the escalation matrix and followed up for resolution.
• Investigating and resolving all outstanding break items in Securities and Nostro as well as Internal accounts.
• Handling all trade enquiries from both external and internal stakeholders.
• Updating EOD checklist to ensure completeness.
• Maintaining close working relationship with team members and cross function teams.
• Ensuring operational delivery covering OTC activities are within agreed SLAs, KRIs and / or KPIs.
• Escalation of any operational risks relating to OTC matters to Manager for mitigation / control solutions.
• Ensuring that the bank's procedures and controls are complied with to prevent losses or risks due to errors, omission or non-compliance.
• Ensuring that all trades alleged by counterparty in DTCC and Markitwire are affirmed on in a timely manner.
• Performing User Acceptance Testing as and when required.

Experience:

• Minimum of 5 years of experience in transfer pricing, financial analysis, or a related field.
• At least 3 years of hands-on experience with SAP PAPM or similar profitability and performance management tools.

Technical Skills:

• Proficiency in SAP PAPM configuration and implementation.
• Strong knowledge of SAP S/4HANA, SAP BW, and other related SAP modules.
• Experience with data integration and ETL processes.
• Advanced skills in Microsoft Excel and data visualization tools (e.g., SAP Analytics Cloud, Tableau).

Functional Skills:

• In-depth understanding of transfer pricing principles and regulations.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and meet deadlines.

Preferred Certifications:

• SAP Certified Application Associate – Profitability and Performance Management.
• CPA, CMA, or other relevant financial certifications.

Personal Attributes:

• Detail-oriented with a high degree of accuracy.
• Proactive and able to work independently.
• Strong teamwork and collaboration abilities.
• Commitment to continuous learning and professional development.

We are seeking an experienced and dynamic Audience Acquisition Manager to join our team for an advanced tech B2B event in Hong Kong. The ideal candidate will have a proven track record in building event visitor databases from scratch and executing successful digital campaigns. This role is crucial for attracting a diverse however relevant mix of nationalities and backgrounds, both Chinese and non-Chinese, to our event.

Key Responsibilities:

• Audience Development: Build and manage a comprehensive audience acquisition strategy that targets key demographics and firmographics and ensures a well-rounded attendee list.
• Digital Marketing: Plan and execute multi-channel digital marketing campaigns including email, social media, search engine marketing, and display advertising.
• Content Marketing: Develop and curate engaging content that attracts and retains event attendees, including blogs, webinars, videos, and social media posts.
• Data Management: Maintain and grow the event database, ensuring data accuracy and segmentation for targeted marketing efforts.
• Analytics and Reporting: Analyze campaign performance using various analytics tools, providing insights and recommendations to optimize campaigns as part of the always-on efforts.
• Budget Management: Manage the audience acquisition budget, ensuring cost-effective use of resources to achieve marketing goals.
• VIP Recruitment: Collaborate with the Partner Marketing Manager to identify and recruit VIP buyers and guests for the event.
• Event Support: Work closely with the event operations team to ensure a seamless attendee experience from registration through to post-event follow-up.

Perfect Content, Activation, Search & Assortment (CASA) Design & Execution

• Update & Maintain hero images for all JDE products across all online channels
• Develop promo hero images and update images during key promotion windows
• Manage the day to day relationship with 3rd Party Marketplace (MP) partners, to ensure a perfect execution of our eCommerce Fundamentals

Performance tracking/ data analysis

• Drive Visibility and Promotional planning to Win the Key Shopping Festivals such as 11:11 or Black Friday or Prime Day.
• Measure CASA performance using online tools such as Profitero
• Assist Channel Managers with Performance Tracking reports

Plan & Develop Exclusive Channel Promotions

• Work closely with E-com Channel Sales Managers on Promotional Campaign Planning
• Lead the GWP sourcing function to support all Online Channel promotions

Develops Platform Communication Materials (on site & off site banners)

• Work with cross functional teams to develop platform materials linked to National Marketing Campaigns and/or Channel Exclusive Promotions,
• Work on all Content curations, feeds, CRM messages
• Lead planning & Execution of Digital advertising

Process Customers’ queries received via Online Channel platforms by working with relevant stakeholders

The Banking Specialist provides operational support to Sales & Trading teams on the processing, settlement and confirmation of OTC Derivatives transactions within agreed ASAPs and Client policies and procedures. The Asset classes include Equities, Interest Rates, Credit, Commodities and FX.

Your key tasks

• Timely and accurate validation and processing of OTC Equity and FX derivative products (Accumulators, Decumulators, Swaps, Dual Currency Investment, Structured Investment, FX related products).
• Matching trade details on dealing blotter, counterparty term-sheet / advice and verification of trades in trade capture system. 
• Following-up with relevant parties to resolve any trade exceptions / discrepancies.
• Prompt settlement of premium, and trade events e.g. knockout, expiry, exercise, periodic fixing, including posting of accounting entries and releasing of appropriate Swift messages (e.g. MT 202, 541 and 543).
• Ensuring that client trade confirmations are prepared and sent on a timely basis.
• Ensuring that counter trade confirmations are executed. Any outstanding confirmations are to be escalated per the escalation matrix and followed up for resolution.
• Investigating and resolving all outstanding break items in Securities and Nostro as well as Internal accounts.
• Handling all trade enquiries from both external and internal stakeholders.
• Updating EOD checklist to ensure completeness.
• Maintaining close working relationship with team members and cross function teams.
• Ensuring operational delivery covering OTC activities are within agreed SLAs, KRIs and / or KPIs.
• Escalation of any operational risks relating to OTC matters to Manager for mitigation / control solutions.
• Ensuring that the bank's procedures and controls are complied with to prevent losses or risks due to errors, omission or non-compliance.
• Ensuring that all trades alleged by counterparty in DTCC and Markitwire are affirmed on in a timely manner.
• Performing User Acceptance Testing as and when required.

• Designs business development strategy, product portfolio and go-to-market strategy for the assigned markets.
• Executes new product launches in selected export countries.
• Responsible for sales revenue and P&L for the assigned markets.
• Responsible for distributor selection and managing distributor relations.
• The role requires close interaction with the Customer Service/Supply Chain and Export team.
• Prepares Annual Operating Plan (AOP) for the assigned countries, factoring cost savings and financial targets.
• Strives to deliver sustainable sales growth and financial targets in the short and medium term and seeks opportunities to exceed the set sales target.
• Executes general pricing, promotional pricing and trade margins within guidelines and pricing bandwidth.
• Monitors trade spend and provides sales and volume forecasting on a monthly basis.
• Cross functional liaison to ensure all relevant functions are aware of our key success factors and issues in the export markets.
• Monitors and analyses market trends, consumer behavior and competitor activity to identify new opportunities in selected export countries.
• Liaises with markets and Legal Department re local legal requirements re pack design; wording and use of brand Trade Marks and logos to ensure legal compliance in Export markets.

Responsibilities

• Sourcing, contract and price negotiations for non-production materials and services, and purchasing projects to contribute to the profitability of the company.
•  Lead and drive Tender or Request for Proposal.
• Analysis and controlling of contractual agreements to prepare renegotiations/subsequent negotiations, initiate appropriate measures and guarantee supplies.
• Supplier selection, definition of criteria and preparation of decision for the requesting functions to ensure a defined and documented sourcing process.
• Supplier management to gain the best suppliers and guarantee an optimum supply chain.
• Consolidate and demand bundling to achieve cost savings
•  Align with Purchasing process methods & tools and ensure compliance of global and country policies as well as category management
• Collaborate with cross-country to lead & drive strategy on assigned Category

About BEAME Medical Technology Limited:

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!

Job Summary:

We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide exceptional customer service and support, addressing inquiries and resolving any issues that may arise. You will also collaborate with cross-functional teams to ensure a seamless customer experience throughout the entire customer journey.

Key Responsibilities:

• Providing excellent customer service and support, addressing customer inquiries, concerns, and issues in a timely and professional manner.
• Building and maintaining strong relationships with customers, ensuring their needs are met and exceeded.
• Collaborating with internal teams, including sales, marketing, and operations, to ensure a seamless customer experience.
• Handling customer complaints and escalations, finding solutions and resolving issues to the customer's satisfaction.
• Maintaining accurate customer records and documentation, ensuring data integrity and confidentiality.
• Identifying opportunities for process improvements and contribute to the development of customer service policies and procedures.
• Staying up to date with product knowledge and industry trends to effectively assist customers and provide appropriate recommendations.
• Conducting customer satisfaction surveys and gather feedback to continuously improve the customer experience.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Proven experience in a customer service role, preferably in the healthcare or dental industry.
• Excellent communication and interpersonal skills, with fluency in both English and Mandarin, allowing you to effectively interact with customers and colleagues in both languages.
• Strong problem-solving and decision-making abilities, with a customer-centric mindset.
•  
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Positive attitude, empathy, and a genuine passion for providing exceptional customer service.