Sales Support Admin

4 months

Raffles Place

Mon - Fri, 9am to 6pm

Up to $3000

You will be involved in the areas of Sales & Marketing in Group Insurance business, and understand the process of servicing intermediaries on existing renewal business to achieve high renewal retention and business development

Job Description

• Sales Supports in servicing renewal accounts via intermediaries;

• Flow down renewal data to BPO for billing and liaising with operation team to resolve operational matters;

• Providing support in report generation and analysis

• Make accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

• High level of integrity, takes accountability of work and good attitude over teamwork;

• Takes initiative to improve current state of things and adaptable to embrace new changes;

• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

Our Requirements

• Degree or equivalent industry qualifications;

• Strong interpersonal skills & relationship-building;

• Energetic and sales oriented individuals;

• Adaptable and able to work independently and under stress;

• High level of integrity, takes accountability of work and good attitude over teamwork; and

• Takes initiative to improve current state of things and adaptable to embrace new changes.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

Location: Near Lavender MRT, shifting to Jurong East in May.

2 Years Contract Extendable/Convertible to Perm.

Job Description:

Review of system interfaces

• Monitor, troubleshoot and resolve system interfaces i.e. between collection system(s), accounting system(s), banks and any other related systems such as systems managing donations, volunteers, user access and procurement.

Review of user access of accounting systems and bank portals

• Monthly, quarterly and yearly review of user access of various systems and different bank portals.
• Prepare reports for management’s review and approval.

Maintenance of helpdesk Email

• Average 25 emails per day

Fixed Assets Management

• Process capitalisation of assets, disposal, transfers.
• Fixed Assets Reporting
• Asset count

Requirements:

• Bachelor Degree in Finance/Business
• Min 2 years’ experience in IT systems/Finance Officer/Accountant.
• Good understanding of FRS and SB FRS.
• Meticulous with good analytical and problem-solving skills.
• Good written and verbal communication skills.
• Good customer service skills.
• Hands on experience of Workday accounting system will be an added advantage.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Responsibilities:

• Collaborating with the global support team to manage Service Management ticket queues and telephone systems effectively.
• Managing personal ticket queues and conducting troubleshooting for incidents or requests involving hardware, software, or OS-related items.
• Providing basic mobility support, especially for iOS devices.
• Supporting IMAC (Install, Moves, Adds, Changes) processes.
• Assisting in projects and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Adhering to asset management processes for accurate inventory and stock.
• Utilizing knowledge bases, providing timely support for end-user issues, and managing distributed hardware and software.
• Observing internal support provisions, providing feedback for improvement.
• Onboarding new employees and creating various forms of documentation occasionally.
• Understanding and tracking metrics reflecting group performance.
• Managing project assignments to ensure on-schedule completion of critical objectives.

Job Requirement:

• A minimum of 2-3 years of experience in the IT industry.
• A minimum of 2 years of customer service experience.
• A minimum of 2 years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment)
• Possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users
• Possess high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire
• Understanding of ITIL principles

To apply, please visit www.gmprecruit.com and search for Job Reference: 24033

To learn more about this opportunity, please contact Yi Fang at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

Responsibilities:

• Develop and implement sales strategies to achieve company sales goals.
• Identify potential clients in the IT sector and establish relationships.
• Conduct market research to understand trends and customer needs.
• Present IT products and services to potential clients.
• Negotiate contracts, terms, and pricing to close sales deals.
• Achieve or exceed sales targets set by the company.
• Build and maintain strong relationships with existing and potential clients.
• Provide excellent customer service and support to address client inquiries and concerns.
• Understand clients' IT needs and recommend appropriate solutions.
• Follow up with clients after sales to ensure satisfaction and explore upselling opportunities.
• Utilize digital marketing channels (social media, email, websites) to reach target audiences.
• Collaborate with the marketing team to align sales and marketing efforts.
• Represent the company at trade shows, conferences, and other industry events.
• Network with potential clients and industry professionals.

Requirements:

• Diploma holder and above in related discipline.
• Excellent communication skills, both written and verbal.
• Ability to articulate technical information in a clear and understandable manner.
• Strong negotiation skills.
• Customer service orientation.
• Active listening skills to understand customer needs and concerns.
• Proficiency with standard office software (Microsoft Office, Google Suite).
• Ability to learn and adapt to new technologies quickly.
• Willingness to collaborate with sales teams, technical teams, and management.
• Understanding of how different departments work together within a company.

Responsibilities:

Process Checking:

• Regularly review and check IT processes, systems, and controls to ensure compliance with ISO standards.
• Identify areas of improvement and recommend corrective actions to enhance compliance.

Documentation and Record Keeping:

• Maintain accurate and up-to-date records related to ISO compliance efforts.
• Ensure that documentation, policies, and procedures are aligned with ISO standards.
• Collaborate with IT teams to address and rectify any non-compliance issues.

Training and Awareness:

• Assist in organising and conducting training sessions on ISO standards and compliance.
• Raise awareness among employees regarding the importance of ISO compliance.

Qualifications:

• Previous experience in IT administration, information security, or a related role.
• Familiarity with ISO 27001 standards and auditing processes.

Skills:

• Strong knowledge of information security principles and practices.
• Analytical and problem-solving skills.
• Detail-oriented with a commitment to maintaining high standards of security.
• Excellent communication and collaboration skills.

*This is a 6 months contract, 3 days work week role*

The Role

Charles Taylor InsureTech is looking for a Group IT Service Delivery Analyst to provide timely and efficient 2nd and 3rd Level support to the organisation’s user community across the APAC region. The Group IT Support Analyst should have extensive experience administrating common services including Windows 10, Office 365, Intune device management, Active Directory, deploying SCCM builds, Time Management and documentation duties required to help the team maintain the Service Delivery Support operation within the defined processes and framework. The ideal candidate will have a strong technical background with outstanding troubleshooting skills, possess excellent communication skills, and be a self-starter who delivers solutions in high pressure situations.

Key Responsibilities

· Respond to assigned requests for IT support and services (including incidents, and service requests) in a timely, polite, and efficient fashion, adhering to the defined SLA timeframes.

· Analyse and resolve assigned 2nd/3rd line support calls at the London offices, other regional offices (nationally and globally), and for remote users. Work with other relevant support workgroups (Infrastructure, Application Support, etc.) to resolve/fulfil incidents, requests, and problems.

· Log and track the status of assigned requests for IT support and services, ensuring regular customer updates.

· Provision and deploy new equipment and applications to individuals and groups, following the appropriate processes and ensuring compliance with licensing requirements.

· Provide technical solutions to IT and business requests/requirements, engaging with Business stakeholders where appropriate.

· Provide the relevant equipment and support for meetings as required by the business Follow the defined department ITIL processes and procedures, and wider company standards, policies, and procedures; providing feedback on processes where improvement opportunities are identified.

· Maintain the hardware CMDB to ensure accuracy.

· Perform proactive maintenance on supported systems, ensuring supported offices are visited for IT maintenance on the agreed schedule.

· Provide regular updates to customers, and to the Service Delivery Managers Manager, on progress with items, escalating issues where a technical or management escalation is required.

· Build positive relationships with users to enhance the level of service provided.

· Positively contribute ideas and feedback to help the team grow and improve; participate actively in team meetings and other activities as required.

· Contribute to project activity, completing assigned tasks as necessary to the designated timescales.

· Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

· Ad Hoc duties: Your key accountabilities will include such other duties and tasks as allocated, at the discretion of management, and that are within your capabilities and the scope of your role.

Required Skills

· Experience with Active Directory, Azure and Office365 administration (user and group management, adding objects to the domain, etc.)

· Hardware installation and troubleshooting, including laptops, desktops, telephones, smartphones & tablets, printers, and other peripherals.

· Mandatory current experience with Windows 10 & 11 installation, support, and troubleshooting.

· Experience in building/imaging software for deploying corporate standard images to standard desktop hardware using SCCM or Intune.

· iPhone configuration, support, and user assistance, including mobile device management solutions such as Intune.

· Understanding of Service Management concepts. ITIL foundation qualified (preferred)

· Ability to work independently and as part of a team. Ability to prioritise own workload and meet agreed deadlines.

· Ability to communicate effectively at all levels.

· Exposure to common applications i.e. Microsoft Office 2016 & Outlook and other Microsoft Applications

· Knowledge of Active Directory administration (user and group management, adding objects to the domain,etc.)

· Hardware installation and troubleshooting, including laptops, desktops, telephones, mobile telephony, printers, and other peripherals.

· Experience of common build and imaging software for deploying corporate standard images to standard desktop hardware

· iPhone configuration, support, and user assistance, including secure mail applications such as Intune.

· Experience in IT Service management logging systems; ideally Service Now or similar.

· Several years Desktop Support experience

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Job Description & Requirements

Job Summary: The Product Manager is a key role in product development and management responsible for defining, planning, and executing the product strategy. They serve as the bridge between the development team and various stakeholders to ensure that the product meets customer needs, achieves business objectives, and remains competitive in the market.

Key Responsibilities:

1. Product Strategy:Develop and communicate a clear product vision and strategy that aligns with the organization's overall goals and objectives.
   Define product goals, key performance indicators (KPIs), and success metrics.
2. Market Research:Conduct market research to identify customer needs, market trends, and competitive landscape.
   Use insights to inform product development and enhancement decisions.
3. Product Roadmap:Create and manage a product roadmap that outlines the product's short-term and long-term development plans.
   Prioritize features and enhancements based on customer feedback, business value, and market trends.
4. Requirement Gathering:Collaborate with stakeholders, customers, and cross-functional teams to gather and document product requirements.
   Create detailed product specifications, user stories, and acceptance criteria.
5. Product Development:Work closely with engineering, design, and other teams to oversee the product development process.
   Ensure that the product is developed on time, within scope, and meets quality standards.
6. User Experience (UX) and Design:Collaborate with UX/UI designers to create user-friendly and visually appealing product interfaces.
   Validate design decisions based on user feedback and usability testing.
7. Testing and Quality Assurance:Oversee the testing and quality assurance processes to ensure the product meets defined requirements and quality standards.
   Address and prioritize issues and defects.
8. Product Launch:Plan and execute product launches, including coordinating marketing, sales, and support efforts.
   Monitor product performance and gather user feedback after launch.
9. Performance Analysis:Analyze product performance and user feedback to make data-driven decisions.
   Continuously monitor KPIs and adapt the product strategy as needed.
10. Stakeholder Communication:Maintain effective communication with stakeholders, including executive management, development teams, marketing, and sales.
    Provide regular updates on product progress and outcomes.

Requirements:

1. Education: A bachelor's degree in business, marketing, computer science, or a related field is typically required. An MBA or relevant certifications (e.g., Certified Scrum Product Owner) may be preferred.
2. Experience: A minimum of 3-5 years of product management experience, with a track record of successful product launches and improvements, is usually required.
3. Market Knowledge: Strong understanding of the market, target audience, and industry trends in which the product operates.
4. Technical Knowledge: Familiarity with technology, development processes, and product management tools (e.g., Jira, Trello).
5. Analytical Skills: Proficiency in data analysis and the ability to make data-driven decisions to optimize the product.
6. Communication: Excellent verbal and written communication skills for effective collaboration with cross-functional teams and stakeholders.
7. Problem-Solving: Strong analytical and problem-solving abilities to address product challenges and make strategic decisions.
8. Leadership: Effective leadership and project management skills to guide the product development process.
9. Customer-Centric: A customer-focused mindset, with a deep understanding of user needs and the ability to advocate for user-centric product design.
10. Adaptability: The ability to adapt to changing market conditions and evolving product requirements.

The Product Manager plays a critical role in driving the success of a product, from concept to launch and beyond. They are responsible for aligning the product with market needs, ensuring its development, and optimizing its performance to meet business objectives and customer satisfaction.

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 480 builders from 14 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

We are looking for a talented and well-rounded Brand Marketing Manager to help accelerate our growth in Singapore. Reporting into our Country Head in Singapore and working closely with the central marketing team, you will be responsible to define and deliver a compelling marketing strategy to build awareness, drive sales and fast-track our business in SG.

This role is ideal for a highly motivated, digitally-minded marketer who is passionate about understanding the pain points of entrepreneurs and skilled at translating these into delightful web experiences that will ultimately drive sales. You will be both strategic in your approach and happy to roll up your sleeves to get work done in partnership with the central marketing team. Above all, you will be an enthusiastic team player, excited about building Singapore’s most loved business partner for SMEs and entrepreneurs.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.

Position Duties

• Drive Sleek Brand awareness & preference: Develop creative and effective local campaigns to enhance brand visibility & make Sleek the standard, preferred brand for entrepreneurs to get support running their business in Singapore
• Drive relentlessly marketing execution to achieve results: leveraging global & local resources, you look for maximising the impact of all marketing efforts in Singapore, and keep a strong focus on achieving overall growth of the non-paid channels
• Localise Global Strategy: Ability to adapt global brand strategies for the local market, ensuring alignment & relevance with the local market.
• Content Creation: Develop and execute a comprehensive content strategy aligned with our brand goals and target audience. With the support of a content associate, produce engaging and high-quality content across various channels, including website, blogs, social media, and email.
• PR and Media Relations: Drive PR activities including writing press releases, building media relationships, and securing media coverage.
• Social Media Management: Build, own, and execute the social media calendar for the brand locally, creating relevant content to drive measurable brand impact and engagement.
• Event Management: Execute local events and webinars to engage with target audience and promote brand initiatives.

Requirements

• Bachelor's degree in marketing or communications, or related field.
• 7-10 years experience in a similar marketing role in a startup
• Hands-on marketer with an ability to work independently as well as part of a team, collaborating effectively across functions and with global remote teams.
• Proven track record in content creation, PR, and social media management.
• Strong project management skills with the ability to multitask and meet deadlines.
• Excellent communication and interpersonal skills.
• Work collaboratively with cross-functional teams and global remote teams to ensure alignment and successful execution of brand marketing initiatives.
• Creative and strategic thinker with a passion for brand building and driving measurable results.
• Good understanding of inbound marketing tools - preferably Hubspot
• Outstanding analytical skills and comfortable using Google Analytics
• Exceptional attention to detail
• Balanced individual who brings ‘can do’ attitude to work every day; gets started and proactively thinks about what needs to come next

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!