The Senior Information Security Analyst is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

Responsibilities:

• Identify potential information security (IS) risks and make recommendations for enhancement
• Collect and analyze security risk evidence and coordinate with internal and external compliance and auditing agencies / officials
• Execute meetings and communicate complex security topics and safe IS practices with all levels of the organization
• Ensure that controls are utilized daily and that non-compliance remediation is addressed
• Provide IS consulting services, including interpreting and/or clarifying information security policy, procedures, standards or concepts
• Assist with defining and implementing IS standards to align procedures and practices in compliance with Citi standards
• Educate and advise on safe information security practices and current, changing, and/or recommended information security requirements
• Validate compliance with IS policies, practices, and procedures, and resolve a variety of IS related issues in coordination with the business
• Assume informal/formal mentorship role within teams and assist with the coaching and training of new team members
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Applicable Certifications or willingness to earn within 12 months of joining
• Consistently demonstrates clear and concise written and verbal communication
• Proven influencing and relationship management skills
• Proven analytical skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Roles and Responsibilities
Analyse Business Needs:
Assess the Ministry of Manpower’s (MOM) needs, scope problems, and develop comprehensive business cases to address identified challenges.
Perform user research, including interviews and surveys, to gather insights and map out user journeys.
Identify pain points and opportunities for improvement in existing systems and processes.
Document and Evaluate Requirements:
Document detailed requirements, source and evaluate potential solutions, and recommend those that best align with MOM’s objectives.
Collaborate with MOM’s vendor and app vendors to clarify requirements, design solutions, and ensure alignment with MOM’s goals.
UX Design and Prototyping:
Perform the user experience design, including creating and validating prototypes to ensure they effectively address user needs.
Guide the outsourced vendor to ensure that solutions are user-centric and align with MOM’s digital transformation objectives.
Review existing system functionalities, redefine user experiences, and validate design enhancements through prototyping.
QA & Testing:
Ensure technical and business requirements are accurately communicated and implemented by the outsourced vendor.
Manage day-to-day coordination and support the validation of developed solutions through rigorous testing.
Oversee the management of production issues, daily operations, and ensure system enhancements meet user needs.
Oversee QA and testing processes to maintain quality and functionality.
Stakeholder Management and Communication:
Identify key stakeholders, manage expectations, and facilitate communication to ensure alignment on solution scope.
Manage conflicts, issues, and changes to maintain stakeholder agreement on the solution’s direction.
Work with MOM users to ensure smooth deployment and adoption of new solutions.
Business Analysis and Strategic Alignment:
Refine and clarify business needs, define solution scopes, and develop business cases that align with MOM’s strategic objectives.
Explore, document, and evaluate business needs against current state assessments, ensuring solutions are comprehensive and practical.
Assess deployed solutions to ensure they meet the original business needs and objectives.


Knowledge and Skills
Educational Background:
Tertiary education in relevant fields is preferred.
Experience:
Hands-on experience in at least one full project development lifecycle or project maintenance.
Experience in conducting user research, service journey mapping, and prototyping.
Strong background in QA & Testing, including managing coordination with vendors and validating solutions against business requirements.
Proficiency in using prototyping tools (e.g., Figma).
Preferred Skills:
Consulting or Business Analysis experience, with certifications such as the Certification of Competency in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®) being advantageous.
Knowledge of Data warehouse, Data virtualization tools like Denodo.
Familiarity with government processes and internet-based IT projects.
Up-to-date knowledge of product trends, best practices, and relevant technologies.
Analytical and Strategic Thinking:
Strong analytical, conceptualization, and problem-solving skills.
Ability to take a broad, strategic perspective as well as drill down to understand business needs and challenges.
Communication and Collaboration:
Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.
Strong organizational and people-handling skills, with a focus on teamwork and customer-oriented results.

JOB DESCRIPTION

IT/OT-Cyber:

• Act as a Single Point of Contact to:
  Resolve any IT/OT related issues. Work with vendors to prepare Root Cause Analysis and document lesson learnt
  Plan and execute new project or upgrade initiatives for OT/Cyber operation
  Onboard new sites to Centralized Monitoring system for Operation and Cyber
• Support both IT and OT operations including but not limited to:
  Regular security patching for systems and applications
  Update antivirus
  Work with vendors and harden the systems
  Create and maintain IT/OT inventory, network diagram
  Back up and restore systems configuration and data
• Ensure IT/OT systems are compliant to IT and Cybersecurity Policies
• Plan and execute annual DR and Table Top exercises for critical systems
• Experienced in managing 3rd party vendors that support OT/IT and Cyber operations
• Experienced in remediating findings detected by vulnerability assessment and penetration testing
• Willing to travel and support multiple sites within Singapore

Cyber Governance:

• Act as a SPOC to support on IT/OT audits
• Conduct gaps and risk assessment and work with the stakeholders to raise deviation if required
• Review and update IT/OT Policies and SOPs annually
• Review security logs and reports

Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / Head of Department from time to time.

JOB REQUIREMENTS

• Degree/Diploma in Computer Science, Computer Engineering, or related discipline
• At least 3 years of working experience in related field
• Experienced in managing operating systems (Windows and Linux), network architecture and design
• Familiar with security tools such as Firewall, SIEM, IPS/IDS, Incident Management and Response
• Strong problem-solving and analytical skills with team player and interpersonal skills
• Excellent written and verbal communication to convey technical information clearly to both technical and non-technical audiences
• Ability to collaborate effectively with colleagues from various IT and business departments
• Relevant IT/OT and Cybersecurity certifications will be added advantage.
• Familiar with security standards / frameworks such as ISO 27001, NIST and CCoP will be an added advantage
• Self-starter and able to work independently

Job Summary:

Research and analyze cyberthreat and geopolitical intelligence issues of interest to Citi leaders and cybersecurity stakeholders to disseminate findings in written and oral form.

Job Description:

Citi’s Cyber Intelligence Center is seeking a senior cyberthreat analyst to serve as an individual contributor on the Strategic Intelligence Team. This position’s primary duties involve conducting research and performing analysis to produce intelligence products in written and oral form for Citi cybersecurity stakeholders. This role must coordinate and collaborate with cross-functional cyber intelligence and fusion center teams and engage with other business elements, partners, or clients, as necessary. The ideal candidate will possess in-depth knowledge of cyberthreat principles, understand how geopolitical events shape the cyberthreat landscape, strong critical thinking and interpersonal skills, the capability to lead projects independently, and strong proficiency in briefing senior leaders and external partners.

Primary Duties:

• Conduct research on existing and emerging cyberthreat issues that may impact Citi, including clients, customers, suppliers, and the Financial Sector
• Analyze cyberthreat information to form analytic assessments that are substantiated with evidence and supported by level of confidence
• Contextualize geopolitical, technical, regulatory, and legislative issues that could impact the cyberthreat landscape across one or multiple countries or regions
• Draw high-quality and objective conclusions that assess impact with a nexus to Citi
• Conduct trend-over time analysis of cyberthreat activity, identifying patterns, changes in threat vectors and levels, and potential impact to Citi, her clients, and suppliers.
• Maintain subject matter expertise on assigned area(s) of responsibility, including understanding threat actor TTPs and motivations, assessing attribution, and identifying patterns, commonalities, and linkages between multiple actors
• Evaluate underlying sources and methods to assess the veracity of information informing assessments and confidence in reporting
• Produce clearly written, properly sourced, and grammatically correct intelligence products that adhere to established style guide and template standards and clearly articulate and support all analytic conclusions
• Conduct briefings to internal partners, senior management, and external partners and clients, conveying technical matters in a digestible manner to non-technical audiences when needed

Preferred Qualifications:

• Analytic experience in covering China geopolitical and cyber activity, with an emphasis on targeting Financial Institutions
• Good technical comprehension with ability to apply technical knowledge to strategic reporting and appropriately customize technical details to intended audiences
• Solid understanding on key drivers to cyberthreat activity, such as the role geopolitics, regulatory environments, and emerging technology play on the cyberthreat landscape
• Demonstrated use of analytic tools or cyber intelligence principles, such as Structured Analytic Techniques, OSINT tools, indicator pivoting, or cyberthreat frameworks, such as Mitre ATT&CK or Cyber Kill Chain
• Working level knowledge of Mandarin
• Ability to translate technical matters to non-technical customers
• Strong briefing skills

Job Skills/Qualifications:

• Bachelor’s degree required; a plus if education includes competency in an analytic or technical discipline
• 7+ years’ experience working in an intelligence analysis job function; geopolitical and cyberthreat subject matter expertise preferred
• Advanced intelligence analysis experience and skills
• Excellent written and verbal communication and presentation skills
• Ability to effectively communicate with all levels of senior management
• Familiarity with open-source intelligence research and methodologies

The Application Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years’ experience in an Application Support role or in development role
• Experience installing, configuring or supporting business critical applications.
• Experience in any of the programming languages and willingness/ability to learn new technologies.
• Strong working experience with Oracle, PL/ SQL and ability to write complex SQL queries.
• Strong knowledge in Java, J2EE and supporting experience Java, J2EE, IBM WebSphere based applications.
• Good experience with Unix, Linux operating systems and ability to write Shell scripts.
• Good experience with Kafka, IBM WebSphere Message Queue, TIBCO, EMS platforms.
• Good knowledge of Cloud computing and familiarity with Red Hat OpenShift platform, MongoDB, ActiveMQ.
• Familiarity with ITIL process, ServiceNow, ITRS monitoring, AppDynamics, Kibana and Splunk tools.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Fund Accounting Analyst - Hybrid, based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Fund Accounting Analyst is an entry level position responsible for assisting in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices.

• Monitor the work activities to ensure timeliness/accuracy of the funds activities in a department, including calculation of NAV and distribution factors
• Assist in reviewing stock and cash reconciliations as a Checker to ensure the exceptions noted have no NAV impact and items cleared are treated correctly
• Ensure corporate actions are correctly reflected on the NAV
• Assist in handling complex issues
• Facilitate prompt investigation and resolution of any client queries in a timely and professional manner
• Ensure client Service Level Agreement (SLA) and deadlines are met
• Assist in the collection and analysis of relevant management information from an operational and client perspective
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Relevant experience preferred
• Experience in accounting, finance, or business-related area
• Experience within Financial Services or Operations
• MBA graduates, CFA certification or Chartered Accountants preferred
• Proven experience in funds administration
• Knowledge of funds services and processes

Education:

• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations. The FX Middle Office Analyst is a mid level position within the APAC Middle Office team, part of the Markets Operations organization. This is a great opportunity to join a high-performing team that provides daily support to our Front Office and Clients. You will play an important part in helping to support the lifecycle of a trade by working closely with Business partners, Client’s, and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues. The overall objective of this role is to support the Front office desk, responsible for providing trade lifecycle support, performing and reviewing controls, trade exception and remediation.

Responsibilities:

• Provide analytical and administrative support to Front Office Sales and Trading specifically related to FX business in Hub locations - Australia, Hong Kong and Singapore
• Supporting lifecycle activities and interaction with Business, Firm’s Clients, Operations and Technology to manage post execution issues
• Perform control functions based on intermediary processing systems and records
• Complete daily tasks accurately and on time
• Ensure the desk is in compliant with internal and external regulations at all times
• Manage, escalate and resolve all requests / inquiries / issues / errors and identify policy gaps
• Willingness to cross train across teams
• Assist Team Lead in all their duties as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Require to work Australia shift on rotational basis

Qualification and Skills:

• 2-3 years relevant experience preferred, freshers will do.
• Fundamental understanding of FX products, trade lifecycle management, and related operational risks
• Team oriented personality, thrives in a team environment and can also work independently
• Self-motivation, flexibility, and a strong desire to succeed
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Responsibilities:

• Schedules and generates Oracle reports.
• Processes month / quarter end journals.
• Performs COGS analysis (including freight, warranty, inventory adjustments, etc.).
• Performs system costs update at quarter end (including bi-yearly update of labour and overhead rates).
• Reviews and analyzes inventory revaluation at quarter end.
• Closes work orders with no variances.
• Assists with preparation of month/quarter-end management reports.
• Assists with forecast of OPEX.
• Assists with US GAAP, SOX and statutory audits.
• Assists with productivity improvement projects.
• Performs ad-hoc tasks and/or prepares ad-hoc reports to drive the plants' financial performance and controllable free cash flow.

Job Requirements:

• Degree in Accounting or equivalent.
• Minimum 2 year of relevant experience, preferably in a manufacturing environment.
• Proficient in MS Office applications.
• Knowledge and experience with ERP systems.
• Detail oriented with strong analytical skill.
• Team player with good interpersonal and communication skills.

Job Summary

Our client is looking for an Application Specialist who has strong domain knowledge in eFX to enhance and support the trading applications

Mandatory Skill-set

• Degree in Information Technology, Computer Engineering, Computer Science or Information System;
• Sound knowledge of Financial Markets products;
• At least 3-5 years of experience in FX trading systems;
• At least 3-5 years of experience in providing L2 / L3 support;
• Experience in trading analytics application will be an added advantage;
• Possess experience in UNIX Shell / Perl Scripting, RDMS, and SQL;
• Good analytical and problem solving skills;
• Effective communicator, with the ability to communicate with business users;
• Independent, proactive and demonstrate 'can-do' mentality;
• Ability to work under pressure and deliver excellent results;
• Ability to manage time and tasks efficiently.

Desired Skill-set

• ITIL Certified;
• Knowledge / experience with KDB+ time series database and analytics.

Responsibilities

• Responsible for providing L2 / L3 support for eFX and related trading applications;
• Fix bugs, troubleshoot and analyze on the root cause analysis;
• Collaborate closely with other internal technical / business teams to implement permanent solution;
• Follow escalation procedures during outages;
• Write SQL scripts and suggest automation to improve efficiency / effectiveness of support team;
• Adhere to change management requirements for application and system implementations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Job Purpose:

This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations.

You will play a pivotal part in helping to support the lifecycle of a trade. Working closely with Business partners, Clients and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues.

You will develop a broad and detailed understanding of the organization’s landscape, culture, processes and Technology.

You will have the opportunity to recommend creative suggestions on how to improve processes to minimize losses from failed internal processes, inadequate controls, and emerging risk better serve our clients.

Job Requirements

• Be part of the FCX client franchise by managing a portfolio of global clients across ETD/OTC cleared.
• Complete trade lifecycle, cash and collateral, and FX processing along with regular reviews
• Ensure queries are acknowledged, investigated, and resolved within expected timeframes in line with CITI standards.
• Provide analysis and root cause for a client portfolio, attend internal meetings across both operations and the business to resolve and prevent issues re occurring .
• In partnership with the Sales, Client Executives, look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experience.
• Partner with prospective clients to outline CITI client offering, also partner with Prime brokerage, sales and relationship sales.
• Provide clients with clear and concise updates relating to (market events, delays, or technology issues)
• Perform analytics to review client performance, make suggestions on how to optimise the clients flow through system and client analysis.
• Participate in documentation of business requirements and testing of new processes, systems roll outs and UAT for strategic projects both internal and external (including mandatory)
• Understand the product and regulatory environment impacting our client portfolio base along with the group procedures and CITI policy’s.

Essential Requirements

• Relevant Industry Experience: 2 to 5 years relevant experience in Financial Organization i.e. Investment Banking / Investment Management / Hedge Fund / Exchange
• Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex financial concepts clearly and effectively to a diverse audience.
• Problem-Solving: Proven track record of resolving client issues efficiently and effectively, with a focus on delivering tailored solutions that meet clients' unique needs.
• Attention to Detail: Strong attention to detail, ensuring accuracy in client communications, transactions, and reporting.
• Team Collaboration: Ability to work collaboratively with internal teams to ensure seamless service delivery and client satisfaction.
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

Preferred Requirements:

• Client Relationship Management - demonstrated ability to build, maintain and enhance long term relationships with a portfolio of clients
• Experience with futures products from perspective of Clearing Broker, Exchange or Buy Side
• Experience of margin and collateral processes for Exchange Derivative products

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

The Day-to-Day Activities
1. Generate data-driven hypotheses to solve key Product/Business problems
2. Use data to identify trends, spot anomalies and deepdive into their root causes
3. Partner closely with the broader product and engineering team to design and analyze experiments that drive key product decisions, deepdive into existing data to recommend new product ideas to solve for the most impactful customer problems
4. Design and own frontend and backend data specs for new products, while collaborating with engineering teams to ensure accurate and timely data collection, consolidate data from multiple sources to create integrated and scalable views that can be used to drive decision making
5. Provide catered analysis for specific products and operations, define critical business metrics and track them rigorously, and provide regular recommendations to achieve continuous improvements
6. Work closely with stakeholders to understand their needs/ pain points to scope up their problems and enhance internal processes through automation and improve productivity

Essential Experience / Criteria:
1. 1-2 year of experience in data analytics related roles analyzing large data sets and informing company strategy
2. Strong statistical knowledge, meticulous attitude towards data, and proficient in running experiments
3. Strong data visualization skills. Experience in creating dashboard reporting in Tableau, PowerBI or a similar visualization tool
4. Strong SQL skills and experience in scripting languages such as Python or R
5. Experience in building & maintaining data pipelines to serve data needs of different projects
6. Problem solver: ability to evaluate and design creative solutions for various tasks in a timely manner
7. Effective communicator: able to effectively communicate the analytical findings and convey clear messages

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

We’re currently looking for a high caliber professional to join our team as Officer, Compliance Surveillance Intermediate Analyst - Hybrid (Internal Job Title: Compl Surveillance Intmd Analyst - C11) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

Serves as a compliance risk analyst for Independent Compliance Risk Management (ICRM)’s Surveillance team responsible for the design, implementation, and oversight for a suite of surveillances designed to detect behaviors that may violate regulatory rules or internal policies and procedures. When potentially anomalous behavior is detected, the team is responsible for escalating the activity and working collaboratively with partners across the first and second lines of defense to determine the appropriate resolution of the matter, which may include employee discipline. .

The ICRM Global Surveillance platform encompasses a number of surveillance related portfolios including trade surveillance, e-communications and voice surveillance, employee trading, outside activities surveillance, and information barrier surveillance.

In this role, you’re expected to:

• Reviewing and analyzing surveillance alerts and/or reports relating to firm, employee and client trading activity. Properly documenting the review and disposition of the exceptions as well as escalating matters appropriately.
• Gathering and analyzing trade data to assist in the Firm’s response to inquiries received from governmental and exchange regulatory bodies. Additionally, supporting the compliance group in evaluating surveillance results for potential problems, communicating surveillance findings to management in a clear and concise manner as well as interacting with legal and other compliance personnel.
• Responding to inquiries or requests from internal partners (e.g. ICRM Assurance, Internal Audit, Legal).
• Assisting with the design and implementation of new surveillances as well as the refinement of existing ones. Interacting with IT on the specific design and testing of new surveillances.
• Additional activities including handling telephone hotlines and performing data entry in various systems.
• Additional duties as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Knowledge of Compliance laws, rules, regulations, risks and typologies
• Excellent written and verbal communication skills
• Must be a self-starter, flexible, innovative and adaptive
• Demonstrated interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Strong project management and organizational skills and capability to handle multiple projects at one time
• Proficient in MS Office applications (Excel, Word, PowerPoint)
• Some knowledge in area of focus
• Bachelor’s degree with 2-3 experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Summary

Excellent opportunity for a Senior Business Analyst to be part of the Change Management Team to manage major and strategic change initiatives work for a leading Financial Services organization.

Mandatory Skill-set

• Degree in Information Technology / Finance/ Business
• At least 8 years of working experience as a Business Analyst in a project setting within Financial Services Industry;
• Experience and knowledge of change and project management principles, methodologies and tools;
• Solid understanding on change management process;
• Good understanding of Wholesale banking products, process, and technologies solutions;
• Working experience in Wholesale payment process and SWIFT messaging are required;
• Proficient in gathering and documenting business requirements, creating functional specifications, and user stories;
• Excellent analytical and problem-solving skills, with the ability to think critically and strategically;
• Strong interpersonal and communication skills, with the ability to effectively communicate complex ideas to both technical and non-technical stakeholders;
• Strong attention to detail and ability to manage multiple priorities and deadlines;
• Must be able to work independently and collaboratively in a fast-paced environment.

Desired Skill-set

• PMP / Scrum certified.

Responsibilities

• Collaborate with stakeholders to understand business change initiatives, objectives, requirements, and challenges;
• Gather and document user requirements and translate it into functional specifications and user stories;
• Conduct impact analyses, assess change readiness, and perform gap analysis to identify discrepancies between current and desired states and propose solutions to bridge the gaps;
• Perform risk assessment with project implementation; identify and manage project dependencies;
• Develop and maintain business process models, use cases, and other relevant documentation;
• Conduct feasibility studies and cost-benefit analysis to evaluate potential solutions and make recommendations to stakeholders;
• Collaborate with technical teams to ensure accurate translation of business requirements into technical specifications;
• Facilitate user acceptance testing (UAT) and support end-users during the implementation and post-implementation phases;
• Maintain regular updates with other (change) business analysts across the region for alignment and updates on the project status, risk and issues;
• Collaborate with stakeholders to continuously improve business processes, systems, and workflows.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Job Description & Requirements

• Responsible for the quality and timely completion of QP(S) supervision works.
• As part of the site supervision team i.e. RTO, in compliance to (i) BCA Regulatory & Control Act & (ii) in accordance to LTA Terms of Reference & contract requirements.
• Liaise positively with client, consultants & authorities for the benefit of the company.
• Promote and safeguard the reputation & positive image of the company.
• To follow-up ISO Procedures
• Accredited with IES, min. 5+ years supervision experiences including experience in piling works, prestressing, highways bridge, elevated viaduct, MRT station, road works, deep excavation & tunneling works.
• Candidates with relevant LTA experiences are recommended to apply.
• Candidates with M& E Certificate

Monday to Friday 8-5pm

Salary $3000-$500

Location: Chai Chee

Have AWS & Bonus

Can go back home on time

The Job Decription

• Analyse, design and implement changes to legacy application systems
• Provide training and support to end-users
• Prepare user and system documentation

Requirements

• Degree/Diploma in Computer Studies or its equivalent
• At least 2-3 years programming experience in RPG on IBM AS400/System i environment
• Experience in Lotus Notes, Java and other Web Application development tools will be an added advantage

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Position Overview

The BI Analyst – AI and Machine Learning will play a crucial part in automating and optimizing our processes to enhance efficiency, reduce errors, and drive innovation in our operations. Reporting to the BI Development Manager, the BI Analyst is responsible for the design, development, testing, debugging and documentation of AI solutions. The incumbent ought to have a strong technical background and an aptitude for incorporating business domain knowledge into their work. He/she interacts frequently with business stakeholders and communicates technical information in easy to understand terms to team members, internal stakeholders and the management team.

Responsibilities

• Develop and implement machine learning models and algorithms to optimize various processes within the semiconductor distribution operations.
• Design and deploy AI solutions to automate repetitive tasks, improve accuracy, and streamline workflows.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Lead projects from inception through to completion, ensuring timely delivery, adherence to budget, and achievement of project goals.
• Conduct regular assessments and optimizations of deployed AI systems to ensure ongoing performance and reliability.
• Provide technical expertise and guidance to internal stakeholders on AI and machine learning best practices.
• Stay updated on advancements in AI and machine learning technologies and recommend innovative solutions applicable to our industry.

Qualifications and Experience

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience (3 years) in developing and deploying AI solutions, with a focus on machine learning techniques.
• Strong programming skills in languages such as SQL, Python, R, or Java, with proficiency in relevant libraries and frameworks (e.g., TensorFlow, PyTorch).
• Solid understanding of data structures, algorithms, and data processing techniques.
• Experience in project management, including planning, scheduling, and resource management.
• Excellent communication skills with the ability to collaborate effectively across teams and levels of the organization.
• Ability to work independently and drive projects forward with minimal supervision.
• Previous experience in the semiconductor industry or related field is a plus.

Competencies (Skills & Behaviours)

• Excellent analytical & problem-solving skills
• Possesses a high regard for quality work and customer support
• Desire and aptitude to learn new technologies and skills
• Desire and aptitude to develop business domain knowledge
• Functions efficiently and with a sense of urgency in fast paced and multitasking environment
• Self-motivated as well as ability to work well in a team environment
• Excellent written and verbal communication skills

Key Responsibilities

• The analyst will perform monitoring, research, assessment and analysis on alerts from various security tools, including firewalls, antivirus systems, user behavior analytics tools, proxy devices and SIEM tools, etc. which requires demonstrable security incident response and/or insider threat experience.
• Recommend and review new use cases for insider threat monitoring
• Follow pre-defined actions to investigate security incidents or perform incident response actions, including escalating to other support groups.
• Execute daily ad hoc tasks or lead projects as needed.
• Participate in or lead daily and ad-hoc conference calls; Create, update or provide process documentation, or provide requested evidence for compliance & controls requests.

Core Role Competencies

• Technical Knowledge: Has a recognizable area of technical competence. Familiar with appropriate standards. Applies subject domain knowledge to meet organizational need/guide actions. Keeps up with current and possible future technological developments in the field.
• Processes/ Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, making adjustments or recommending reengineering improvements.
• Customer and Industry Knowledge: Consistently applies a business driver and marketplace focus when prioritizing actions.
• Risk Management: Examines and defines factors that could adversely affect task completion, delivery or achievement of customer satisfaction. Evaluates controls to help mitigate negative outcomes through prevention, detection and correction. Identifies the risks of negative outcomes, including inadvertent error or fraud. Ensures ongoing compliance with regulatory requirements.
• Stakeholder Management: Identifies key partners and their influence, implements techniques for communicating/engaging and managing expectations. Has frequent interactions. Finds the appropriate balance of completing claims by various groups of stakeholders, acting fairly and in consideration of cultural and ethical factors.
• Problem Solving and Decision Making: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed.

Skills / Experience Levels

• You have 6+ years working in the security & operations fields
• You have a Bachelor’s degree or higher (Computer Science or Cybersecurity preferred) or equivalent work experience
• Excellent knowledge of network security, TCP/IP, various operating systems (Windows/UNIX), and web technologies (focusing on Internet security).
• Ability to read and understand packet level data; Experience with user behavior analytics, DLP, IDS/IPS, firewalls, and host security products (HIPS, AV, EDR, etc)
• Certifications from EC-Council, GIAC, or (ISC)² are preferred [CISSP, C|EH, GCIA, CCNA].
• You have good communication skills with the ability to articulate clearly in high stress situations
• You enjoy learning and love sharing your knowledge with others
• You work independently and are self-directed
• You are a detail oriented and perseverant individual
• You have a positive attitude with the drive to get the work done
• You are a self-starter with good problem solving skills, and you continuously look for ways to improve things.
• You understand the importance of prioritization of your work.
• You have skills and proficiency with MS PowerPoint, Excel, Access or other analytical tools

The Security Operations Center Cyber Fraud Analyst is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks on a 24x7 basis. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

Responsibilities:

The analyst performs monitoring, research, assessment and analysis of Digital Fraud Attacks leveraging various Security Event Monitoring platforms including Web Threat Detection, Real Time Fraud Risk Assessment, Big Data and Digital Application Monitoring tools (Splunk, SAS, Teradata, and enterprise real time fraud detection tools). Previous experience in cyber security operations or incident response is required.

Follow pre-defined actions to handle BAU and high severity issues including escalating to other support groups.

Execute daily ad hoc tasks or lead small projects as needed.

Create and maintain operational reports for Key Performance Indicators and weekly and monthly metrics.

Perform assessment as well as troubleshooting to help isolate technical issues with the integration of fraud monitoring technologies

Participate in daily and ad hoc conference calls to manage quality assurance and documentation related tasks.

Identify areas for tuning use cases to enhance monitoring value.

Engage with Fraud Policy, Operations, Strategy and other teams for early detection, prevention and mitigation of detected fraudulent activities.

Job Skills/Qualifications:

Ability to communicate effectively both orally and in writing.

Strong knowledge of current Cyber Fraud trends including common Account Takeover techniques and banking malware.

Deep understanding of Intrusion Detection analysis (TCP/IP, packet level analysis) as well as Application Layer Protocols (HTTP). Advanced understanding of various operating systems (Windows/UNIX), and web technologies (focusing on Internet security).

Knowledge of cutting-edge threats and technologies affecting Web Applications.

Experience with Big Data Technologies, ETL Tools, Data Warehouse and Business Intelligence technologies is preferred.

Experience with any scripting language and Splunk is a plus.

Experience with vulnerability assessment as well as penetration testing or forensic analysis fields is a plus.

Certifications from EC-Council, GIAC, (ISC)² are preferred [CISSP, CEH, GCIA, GWAPT and CFE].

Qualifications:

5-8 years of relevant experience in Cyber Fraud or SOC

Consistently demonstrates clear and concise written and verbal communication

Proven influencing and relationship management skills

Proven analytical skills

Responsible to monitor, analyse and troubleshoot bus & rail AFC devices by checking device logs and data

• Interpret data, analyze results using statistical techniques and provide ongoing reports

• Handle complex data sets – must be able Identify, analyse, and interpret trends or patterns in complex data sets

• Visualize the data to get insightful information.

• Identify trends to identify system degradation and to perform predictive maintenance

• Present the findings and translate the data into an understandable document

• Need to write and speak clearly, easily communicating complex ideas

• Work with management to prioritize business and information needs

• Develop strategies that optimize statistical efficiency and quality

• Locate and define new process improvement opportunities

Monday to Friday 8-5pm

Salary $3000-$5500

Location: Chai Chee

Have AWS & Bonus

Can go back home on time

The Job Decription

• Analyse, design and implement changes to legacy application systems
• Provide training and support to end-users
• Prepare user and system documentation

Requirements

• Degree/Diploma in Computer Studies or its equivalent
• At least 2-3 years programming experience in RPG on IBM AS400/System i environment
• Experience in Lotus Notes, Java and other Web Application development tools will be an added advantage

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Applications.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• 
  

Qualifications:

• 3+ years of experience
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Basic Business knowledge/ understanding of financial markets and products.
• Knowledge/ experience of problem Management Tools.
• Understands of how own sub-function integrates within the function and commercial awareness
• Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team member
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

Skills:

• Good interpersonal and communication skills, great teammate.
• UNIX (Linux) environment
• Databases - Oracle
• Knowledge on any monitoring tools (ITRS, AppD, Splunk) would be an added advantage

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Technology Solutions Office is looking for Data Analyst

Internal Code: A24040

What will you do?

• You will collaborate with stakeholders to understand their strategic objectives and identify opportunities to leverage data and data quality.
• You will design, develop and operate modern data architecture approaches to meet key business objectives and provide end-to-end data solutions.
• You will be responsible to create, design and develop intricate data processing pipelines.
• You write clean and iterative code for continuous delivery practices to deploy, support and operate data pipelines.
• You will develop data models by selecting from a variety of modeling techniques and implementing the chosen data model using the appropriate technology stacks.

What are we looking for?

• From 3 to 5 years of experience working as a data analyst or related role.
• Hands-on experience in Tableau, Power BI, AWS Glue, AWS RedShift, QlikSense
• Proficiency in programming languages such as Python, Java or Scala.
• Track record in implementing systems using Hive, Scala will be preferred.
• Strong in data modelling, data processing frameworks’ tools such as Hadoop, Spark, SQL is an advantage.
• Good understanding of analytics and data warehouse implementations
• Experience with Cloud Technologies is a plus.
• Good understanding and completion of projects using Agile methodology.
• Good written and verbal communication and interpersonal skills, ability to understand the business requirement, communicate confidently with stakeholders.
• Bachelor’s in Computer Science, Engineering, or a related field.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

This role is responsible for day-to-day administrative tasks with the LDA team and providing a customer focused service to internal and external staff/teams.

Assists LDA administrative team to manage the overall Learning and Development operation & functions, LMS system support, and data maintenance.

Inclusively, the role is required to provide seamless logistical support in all LDA initiatives/events for the purpose of building a learning culture within the organization

Key responsibilities:

• Ensure training administration, operations and logistics are well managed, prepared and set-up
• Maintain record-keeping and documentation for the department's operations, policies, guidelines and processes, in particular, learning data/ record, training information and reporting
• Assist in data processing and reporting for training evaluation and regulatory documentations.
• Provide support and guidance to various stakeholders on LMS queries and/or learning related issues/queries.
• Contribute and recommend continuous improvement ideas to systems and processes.

Requirements:

• Diploma in Business Admin / Learning Technologies or related field
• 1+ years’ experience in learning and development operation
• Program administration and coordination experience is preferred
• Knowledge and experience in learning management system
• Knowledge in data processing and reporting
• Data processing & basic analytical skills
• Basic presentation of reporting & problem-solving skill
• Team-player
• Proficiency in computing skills including MS Office, Excel, Word, PowerPoint
• HRIS or LMS knowledge preferred

About the job

If you are passionate and curious about cybersecurity, and want to use your skills to help keep our firm’s infrastructure and application secure, we want to speak with you.

Who You Are

You are talented in solving problems, delivering services, enhancing processes, streamlining workflows, coordinating and collaborating with engineers and business stakeholders. You adapt well to changes, and speak up to ask questions to clarify when things don’t look right. You have a security and customer-centric mindset. You are keen to work closely with others to listen to ideas and share suggestions to collectively devise the best approach to deliver penetration testing services.

You should preferably have a bachelor’s degree. Have good understanding of delivering services, cybersecurity industry service management frameworks and concepts. Be certified, or intend to be certified, in certifications such as ITIL, PMP, CISSP, etc.

What You’ll Do

As an individual contributor on our penetration testing team, you are responsible for:

• Overseeing a range of functions to facilitate the delivery of penetration testing services to the requestors of the service
• Ensuring that service delivery and service support processes are continuously improved for optimal service delivery and customer satisfaction
• Conducting pre-testing checks to ensure that the relevant technical information and environment are available
• Working closely with the penetration testers and the service requestors to ensure that the scope and testing requirements are aligned with the firm’s policies and processes, as well as to manage the schedule for the delivery of the services

How You’ll Succeed

Be conscientious and consistent in managing the delivery of services to the service requestors, ensuring that the service requests are aligned with policies and processes, while balancing resources and scheduling the delivery of the service. Be a team player, and a keen learner. Key skills that will support your success:

• Service Management - have a deep understanding of service management principles to ensure the efficient and effective delivery of services. This includes problem management, change management, and service level management.
• Client Relationship Management - strong interpersonal and communication skills to build and maintain relationships with clients. Be able to understand client requirements, and manage expectations throughout the service delivery process.
• Project Management - strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
• Problem-Solving - be adept at analyzing complex situations, identifying problems, proposing effective solutions, and have the ability to think critically and make decisions quickly to address service-related challenges.
• Continuous Improvement - proactively identify areas for improvement, implement process enhancements, and drive efficiency.
• Technical Knowledge - while not always required to be hands-on with technical aspects, having a good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.

We are seeking a Business Analyst with strong expertise in digital transformation projects, particularly within the finance or insurance domains. The ideal candidate will have experience in Agile methodologies and will be proficient in Jira and Confluence for effective project collaboration and documentation.

Key Responsibilities:

• Collaborate with cross-functional teams to gather, analyze, and document business requirements for digital initiatives in finance or insurance.

• Translate business needs into technical requirements and user stories.

• Engage with stakeholders to ensure that project requirements align with business goals and objectives.

• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.

• Utilize Jira and Confluence to manage project backlogs, document workflows, and track progress.

• Support the product development lifecycle from initiation through to delivery.

• Conduct gap analysis and propose solutions to improve processes, workflows, and customer experience.

• Assist in the creation of business process models, diagrams, and user documentation.

• Identify and manage project risks, ensuring timely resolution of issues.

• Conduct user acceptance testing (UAT) and ensure the final product meets business expectations.