Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Job Description & Requirements

• Interact with clients on site to meet complex requirements of a solution.
• Escalate unresolved problems and issues to the relevant third parties.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Write reports and proposals and complete and maintain project documentation.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Act as coach and mentor to more junior Implementation Engineers and Technicians.
• Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
• May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.

Knowledge, Skills and Attributes:

• Good understanding and appreciation of technical design and business principles
• Demonstrates project management and administration ability
• Good project skills which are demonstrated in the execution of installations and other assignments
• Demonstrate customer engagement skills
• Demonstrate relevant domain specialist knowledge
• Good verbal communication skills
• Client focused and display a proactive approach to solving problems
• Ability to work under pressure
• Ability to coach, mentor and provide guidance to team members
• Good understanding of project management principles

Application Support Engineer

• Strong technical knowledge and minimum 2 years relevant Technical / Application Support experience on multi technology platforms.
• Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
• Proficient with SQL queries, preferably on Oracle or MySQL.
• Experience in troubleshooting on Solaris / Linux.
• Experience in hosting platform include but not limited to Tomcat, JBoss, IBM WebSphere/WebLogic is a plus.
• Preferred Skillset: • Java • PL/SQL • Stored Procedure.

ROLES AND RESPONSIBILITIES

·Work with the cross functional team to improve the process / product quality and achieve the company / departmental KPIs.

· Attend to customer on con all, factory audit, quality issues and returns.

· Responsible for resolving quality issues related to incoming, in-process, outgoing and customer complaints

·Support for New Product launch and raw material First Article approval, oversee the quality of new products from sample build to mass production by building a robust process.

· Monitor Supplier performance and liaise with supplier to resolve quality issues and handing of NCMR

· Conduct the internal and external audits.

· Responsible for environmental compliance conformity of raw material (Eg.RoHS, Reach, Conflict of Mineral, Pro65, etc)

· Candidates with more experience will be considering for senior role.

ESSENTIAL QUALIFICATIONS / REQUIREMENTS

· Diploma with at least 3 years of experience in quality management / manufacturing environment/ Degree in the field of Mechanical/ Electrical & Electronics Engineering, Quality Certification or equivalent.

· Possess good knowledge of IATF16949, ISO9001, ISO13485 QMS, with auditing experience preferred.

· Experience in contract manufacturing of wire harness assembly, PCBA and Electro-mechanical assembly, handling of new products from new launch to mass production, on the Quality control & handing of customer complaint & returns.

· Experience on raw material compliance conformity (Eg.RoHS, Reach, Conflict of Mineral, Pro65) is preferred

· Good problem- solving & communication skills, resourceful and independent.

· Experienced in generating Quality procedures & knowledge of ESG Sustainability is an advantage.

Interested candidates are invited to apply online with full resume, stating your available date, present and expected salaries. Only short-listed candidates will be notified.

Candidate who can start work early will be preferred.

• Aid the Project Manager in overseeing Quality-related concerns.
• Evaluate consultant drawings and specifications.
• Review QA/QC plans, create checklists, inspections, and procedures.
• Verify that the tasks are executed in alignment with Contract specifications, drawings, and all contractual documents, adhering to regulatory authorities and technical department prerequisites.
• Assist in project tasks at the construction site.
• Contribute to achieving ISO Certification.
• Possess a Civil Engineering degree or a related field of study.
• Hold at least 3 years of on-site experience, preferably with LTA.
• Demonstrate proficiency in quality management procedures for construction and building works.

Reg no. R1659970

As a System Engineer, you must be armed with the determination and fervor to conquer the all the obstacles. This position is suitable for those who yearn to thrive and enjoy analyzing and solving complex problems. If you get that warm, fuzzy feeling in your stomach when you figure out how to overcome obstacles, this may be the perfect role for you.

Responsibilities

• Responsible to deploy and Maintaining Server (Windows or Linux) deployed in Cloud Infrastructure
• Ensure that all OS, software and cloud services are up to date to support the cloud infrastructure
• Provide support related to customer issue with the Cloud Infrastructure.
• Work closely with IT security to monitor privacy and develop incident-response procedures

Requirements

• At least 2 years of hands-on experience in Microsoft Server Administration or Red Hat Linux Administration
• Have at least one server certification (with the same level or higher) E.g. :Microsoft Certified Solutions Associate (MCSA);
  Red Hat Certified System Administrator (RHCSA)
• Familiar with Infrastructure technology such asLinux : Nginx, Apache, Linux Repo, Squid;
  Windows : Windows AD, DNS, WSUS, IIS
• Linux Background, have RHEL Certification or RHCSA Cert with at least 3 years+ experience in Linux
• A good understanding of networking will be preferable: TCP/IP, IP addresses, HTTP, DNS
• Knowledge of some basic security concepts (User Management, OS Hardening)
• Good communication skills
• Has experience in AWS (EC2, VPC, S3, RDS, Load Balancing, Route53, VPC Private Link) and/or Azure (VM, VNet, Storage Account, Azure LB, Azure SQL, Private Endpoint) will be preferable
• Candidate with scripting skills (Powershell, Bash, Python, NodeJs, etc), will be extra value.

To provide reactive preventive maintenance, installation, and comissioning service to highly specified sterilization and disinfection equipment.

Duties and Responsibilities:

• Provide preventive maintenance and repair service at customer locations in accordance with Company’s established procedures, techniques, tools, test equipment and replacement parts.
• Installation, commissioning, calibration, and testing of relevant equipment at customer locations according to Getinge’s protocol.
• Implementing Field Corrective Actions.
• Handling administrative work associated with service delivery.
• Responding to customers’ complaints and providing support for corrective maintenance.
• Meeting key KPIs assigned to you as an individual and of Service department.
• · Establish and maintain a professional working relationship with customers and co-workers through teamwork.
• Sharing of knowledge and provide advice to clients and their staff as well as all end-users, on the proper operation and usage of the equipment.
• Hard working, team player, independent, hands-on, customer oriented and good attitude
• Good presentation and interpersonal skills
• Perform all other duties assigned by the Company/ and or Manager

Requirements:

• Candidates with ITEand/ or Diploma in Mechanical or Electrical Engineering, Bio-medical Engineering, or equivalent medical device related educational background are welcome to apply
• More than 2 years of hands-on related experience in medical equipment installation and maintenance
• Hard working, team player, independent, hands-on, customer oriented and good attitude
• Good presentation and interpersonal skills
• Fluent in both verbal and written English

This job position is suitable for individuals who are constant learners, problem solvers and multi-taskers. Candidates who thrive in a fast-paced environment, steps up to face challenges, and are able to deliver results, are welcome to apply. We are looking for candidates who are interested in doing Implementation and Operation for Cloud Infrastructure.

Responsibilities

• Responsible for Implementing and/or Maintaining cloud infrastructure in AWS, Azure and Google Cloud for Xtremax Customer
• Provide support related to customer issue with the Cloud Infrastructure.
• Work closely with IT security to monitor privacy and develop incident-response procedures

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Has minimum 2 years experience working with AWS services and architecture.
• Proven experience in:
  Writing infrastructure code using Terraform.
  Site Reliability Engineering practices and incident management.
  Building and managing both Windows and Linux servers in cloud environments.
  Managing Kubernetes clusters in production environments.
• Strong scripting and automation skills (e.g., Python, Bash and PowerShell).
• Familiarity with CI/CD pipelines and version control systems (e.g., Git).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.

Preferred Qualifications:

• AWS Certified (AWS Solutions Architect, AWS SysOps Engineer).
• Experience with other cloud providers (e.g., Azure, Google Cloud Platform).
• Knowledge of other Infrastructure as Code tools (e.g., Terraform, Terragrunt).
• Familiarity with containerization technologies other than Kubernetes (e.g., Docker).

· Minimum 5 years of experience in a Data Center Operations with hands-on experience and knowledge in the operation and management of Data Center facilities.

· Reports to the Data Center Operations Lead.

· Good understanding of Mechanical & Electrical infrastructure including rack space, power and cooling systems.

· Strong knowledge and experience with structured cabling design and implementations.

· Responsible for Data Center remote operation support including liaising with onsite Technicians and/or colocation vendors for all operations tasks.

· Review server room physical access request and to approve/reject request.

· Review disk reports submitted by vendors against the actual disk break-fix event.

· Liaise with approved disposal vendor for disk destruction and/or waste collection.

· Review the current rack space, power, cooling, patch panel capacity and approve recommended rack space for equipment placement.

· Responsible for equipment movement in collaboration with equipment owner.

· Responsible for equipment decommissioning of unused equipment in collaboration with equipment owner.

· Manage purchases including obtaining and reviewing quotations, obtain approval for purchases and submission of purchase requests and following up to ensure timely delivery and installation.

· Update the asset inventory in System of Records after equipment placement, decommissioning or movement.

· Manage regular asset inventory sighting.

· Ensure the accuracy of System of Records for asset inventory.

· Participate in Change Management including reviewing, approving/rejecting Change Requests for Data Center Operations related work, and coordinating with assignees and closure of completed change requests.

· Participate in Incident Management including raising Incident Tickets for Data Center Operations related incidents, performs troubleshooting and analysis, recommending and implements remediation / preventive actions and closure of incident tickets.

· Ensure timely updates and closure to all change requests, incident tickets, work orders and service requests.

· Gather information for audits and formulate responses for DC Ops Leads review and approval.

· Oversee M&E upgrade, power maintenance, loss of utilities and/or loss of water tests within Data Center.

· Regular Reporting

o Reconciliation of actual events to approved requests (e.g. physical access to Data Center, Rack Keys Utilization, Visitor Logs)

o Capacity Utilization of Data Center including rack, power and patch panels.

o Review of Third-Party Colocation Vendor submitted reports for accuracy.

o Statistics for Data Center Activities

§ Equipment Decommissioning Requests and Status

§ Equipment Movement Requests and Status

§ Equipment Placement Requests and Status

· Others

o Good communication skills, able to communicate clearly, both verbally and written.

o Experience working in regional and global support roles.

o Manage resources locally and remotely for APAC Data Center Operations, including task assignment and shift scheduling.

This job position is suitable for individuals who are constant learners, problem solvers and multi-taskers. Candidates who thrive in a fast-paced environment, steps up to face challenges, and are able to deliver results, are welcome to apply. We are looking for candidates who are interested in doing Implementation and Operation for Cloud Infrastructure.  

Responsibilities  

• Responsible for Implementing and/or Maintaining cloud infrastructure in AWS, Azure and Google Cloud for Xtremax Customer  
• Provide support related to customer issue with the Cloud Infrastructure.  
• Work closely with IT security to monitor privacy and develop incident-response procedures

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Has minimum 2 years experience working with AWS services and architecture.
• Proven experience in:
  Writing infrastructure code using Terraform.
  Site Reliability Engineering practices and incident management.
  Building and managing both Windows and Linux servers in cloud environments.
  Managing Kubernetes clusters in production environments.
• Strong scripting and automation skills (e.g., Python, Bash and PowerShell).
• Familiarity with CI/CD pipelines and version control systems (e.g., Git).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.

Preferred Qualifications:

• AWS Certified (AWS Solutions Architect, AWS SysOps Engineer).
• Experience with other cloud providers (e.g., Azure, Google Cloud Platform).
• Knowledge of other Infrastructure as Code tools (e.g., Terraform, Terragrunt).
• Familiarity with containerization technologies other than Kubernetes (e.g., Docker).

Job Description:

• Design, implement and maintain cloud-based solutions for clients.
• Collaborate with clients to identify their cloud computing needs and recommend suitable solutions.
• Develop and maintain cloud infrastructure and automation tools.
• Monitor and manage cloud-based applications, servers, and networks to ensure their availability, reliability, and security.
• Troubleshoot issues and provide timely resolutions to ensure high availability of cloud-based services.
• Work closely with cross-functional teams, including developers, system administrators, and security professionals, to ensure the successful delivery of cloud-based solutions.
• Provide technical support and guidance to clients on cloud computing best practices, architecture, and deployment strategies.
• Continuously research and evaluate new cloud-based technologies and tools to enhance our cloud services offering.
• Participate in the development of technical documentation, including architecture diagrams, user guides, and operation manuals

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 3 years of experience in cloud solution engineering or related field.
• Strong technical skills in cloud computing, infrastructure, and automation, including experience with AWS, Azure, or Google Cloud Platform.
• Experience with infrastructure automation tools such as Terraform, Ansible, or Chet.
• Knowledge of containerization and container orchestration tools, such as Docker and Kubernetes.
• Strong scripting skills in PowerShell.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment and collaborate with cross-functional teams. Step up as a Team Leader if required.
• Strong problem-solving and troubleshooting skills.
• Familiarity with DevOps practices and agile methodologies.
• Certifications in cloud computing, such as AWS Certified Solutions Architect, Google
  Cloud Certified Professional Cloud Architect, or Microsoft Certified: Azure Solutions Architect Expert, are a plus.
• Able to work in a pressurized environment.
• Standby for 24 X 7 support.
  

· Act as the point of contact between the executives and internal/external clients

· Undertake the tasks of receiving calls, take messages and routing correspondence

· Handle requests and queries appropriately

· Maintain diary, arrange meetings and appointments and provide reminders

· Make travel arrangements

· Take dictation and minutes and accurately enter data

· Monitor office supplies and research advantageous deals or suppliers

· Produce reports, presentations and briefs

· Develop and carry out an efficient documentation and filing system

Proven experience as an Executive Administrative Assistant, Senior Executive Assistant or in other secretarial position

· Full comprehension of office management systems and procedures

· Excellent knowledge of MS Office

· Proficiency in English

· Exemplary planning and time management skills

· Up-to-date with advancements in office gadgets and applications

· Ability to multitask and prioritize daily workload

· High level verbal and written communications skills

· Discretion and confidentiality

· High School degree; additional qualification as personal assistant would be considered an advantage

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Purpose of the role

As an Inside Sales Representative, you will be responsible for identifying robust sales opportunities, profiling prospective customers, discovering their needs and driving new business through various outbound and inbound campaigns focused on security. 

You will help businesses work better together, move fast and innovate. As a member of the Sales Development team, you will be the first point of contact for hundreds of businesses, proactively engaging them to build enthusiasm while identifying and qualifying their security business needs to propose adequate solutions and send them on the most appropriate Sales path.

You will work towards individual targets, but will also be part of a larger sales team with a focus to grow our customer base across APAC. You will be in a phone-based environment, where you will interact with customers primarily via outbound calls.

Responsibilities

• Hit quarterly Key Performance Metrics, and hit a target level of activity daily and weekly
• Manage a portfolio of assigned accounts to identify high potential prospects, both new business and upsell
• Execute outbound prospecting to source, contact, and engage prospective customers
• Educate customers on what we have to offer
• Execute daily outbound phone calls and emails (mostly cold calling), contact C-level decision makers, build quick rapport and assess needs.
• Understand prospects' pain points, gather technical requirements, correlate business needs to available Cloud security solutions (solution-selling) and build value for next steps in the sales process
• Update and maintain prospect and customer data in Salesforce.com (CRM database). Manage leads, contacts, accounts, opportunities and activities in Salesforce.com
• Work towards team and individual goals for key performance indicators like productivity, conversion rates, opportunities and pipeline.
• Create quotes and close smaller value deals. 
• Act as a point of contact for partners and collaborate with Customer Engineers on events and demo support.

• BA/BS degree, technical degree desired
• Native level of English.
• Min. 2 years B2B Sales or Business development experience in outbound sales in the IT industry
• Understanding of cloud computing concepts, in particular Google Cloud Platform
• Ability to connect business needs with adequate solutions, strong business acumen
• Strong interpersonal skills, team player and a high level of integrity and professionalism
• Comfortable working against an assigned quota in a phone based environment
• Thrive in a fast-paced, high-growth, rapidly changing environment
• Knowledge of CRM systems, ideally Salesforce
• Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team
• Organized and has pipeline management, time management skills and prioritization skills
• IT skills: essential computer skills to navigate efficiently a computer based job

Desirable

• Cloud certification or Cyber Security certification
• B2B sales experience within Cyber Security
• Goal oriented, self-motivated individual who is proactive, confident competitive and tenacious
• Understanding of local market and local business environment

• Full time position. Monday to Friday
• This is a Hybrid working model in Singapore.
• Competitive Salary.
• Permanent Contract.
• A permanent presence of coaches who will facilitate your personal and professional development.
• Established career path to grow within the project.
• Continuous training and certifications within Google products.
• Employment with the world's largest provider of contact center services.

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Purpose of the role

As a Sales Development representative, you will be responsible for identifying robust sales opportunities, profiling prospective customers, discovering their needs and driving new business through various outbound and inbound campaigns focused on security.

You will help businesses work better together, move fast and innovate. As a member of the Sales Development team, you will be the first point of contact for hundreds of businesses, proactively engaging them to build enthusiasm while identifying and qualifying their security business needs to propose adequate solutions and send them on the most appropriate Sales path.

You will work towards individual targets, but will also be part of a larger sales team with a focus to grow our customer base across APAC. You will be in a phone-based environment, where you will interact with customers primarily via outbound calls.

Responsibilities

• Hit quarterly Key Performance Metrics, and hit a target level of activity daily and weekly
• Manage a portfolio of assigned accounts to identify high potential prospects, both new business and upsell
• Execute outbound prospecting to source, contact, and engage prospective customers
• Educate customers on what we have to offer
• Execute daily outbound phone calls and emails (mostly cold calling), contact C-level decision makers, build quick rapport and assess needs.
• Understand prospects' pain points, gather technical requirements, correlate business needs to available Cloud security solutions (solution-selling) and build value for next steps in the sales process
• Update and maintain prospect and customer data in Salesforce.com (CRM database). Manage leads, contacts, accounts, opportunities and activities in Salesforce.com
• Work towards team and individual goals for key performance indicators like productivity, conversion rates, opportunities and pipeline.

• BA/BS degree, technical degree desired
• Native level of English.
• Min. 2 years B2B Sales or Business development experience in outbound sales in the IT industry
• Some understanding of cloud computing concepts, in particular Google Cloud Platform
• Ability to connect business needs with adequate solutions, strong business acumen
• Strong interpersonal skills, team player and a high level of integrity and professionalism
• Comfortable working against an assigned quota in a phone based environment
• Thrive in a fast-paced, high-growth, rapidly changing environment
• Knowledge of CRM systems, ideally Salesforce
• Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team
• Organized and has pipeline management, time management skills and prioritization skills
• IT skills: essential computer skills to navigate efficiently a computer based job

Desirable

• Cloud certification or Cyber Security certification
• B2B sales experience within Cyber Security
• Goal oriented, self-motivated individual who is proactive, confident competitive and tenacious
• Understanding of local market and local business environment

• Full time position. Monday to Friday
• This is a Hybrid working model in Singapore.
• Competitive Salary.
• Permanent Contract.
• A permanent presence of coaches who will facilitate your personal and professional development.
• Established career path to grow within the project.
• Continuous training and certifications within Google products.
• Employment with the world's largest provider of contact center services.

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Purpose of the role

As an Inside Sales Representative, you will be responsible for identifying robust sales opportunities, profiling prospective customers, discovering their needs and driving new business through various outbound and inbound campaigns focused on security. 

You will help businesses work better together, move fast and innovate. As a member of the Sales Development team, you will be the first point of contact for hundreds of businesses, proactively engaging them to build enthusiasm while identifying and qualifying their security business needs to propose adequate solutions and send them on the most appropriate Sales path.

You will work towards individual targets, but will also be part of a larger sales team with a focus to grow our customer base across APAC. You will be in a phone-based environment, where you will interact with customers primarily via outbound calls.

Responsibilities

• Hit quarterly Key Performance Metrics, and hit a target level of activity daily and weekly
• Manage a portfolio of assigned accounts to identify high potential prospects, both new business and upsell
• Execute outbound prospecting to source, contact, and engage prospective customers
• Educate customers on what we have to offer
• Execute daily outbound phone calls and emails (mostly cold calling), contact C-level decision makers, build quick rapport and assess needs.
• Understand prospects' pain points, gather technical requirements, correlate business needs to available Cloud security solutions (solution-selling) and build value for next steps in the sales process
• Update and maintain prospect and customer data in Salesforce.com (CRM database). Manage leads, contacts, accounts, opportunities and activities in Salesforce.com
• Work towards team and individual goals for key performance indicators like productivity, conversion rates, opportunities and pipeline.
• Create quotes and close smaller value deals. 
• Act as a point of contact for partners and collaborate with Customer Engineers on events and demo support.

• BA/BS degree, technical degree desired
• Native or very advanced level of Japanese.
• Fluent in English
• Min. 2 years B2B Sales or Business development experience in outbound sales in the IT industry
• Understanding of cloud computing concepts, in particular Google Cloud Platform
• Ability to connect business needs with adequate solutions, strong business acumen
• Strong interpersonal skills, team player and a high level of integrity and professionalism
• Comfortable working against an assigned quota in a phone based environment
• Thrive in a fast-paced, high-growth, rapidly changing environment
• Knowledge of CRM systems, ideally Salesforce
• Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team
• Organized and has pipeline management, time management skills and prioritization skills
• IT skills: essential computer skills to navigate efficiently a computer based job

Desirable

• Cloud certification or Cyber Security certification
• B2B sales experience within Cyber Security
• Goal oriented, self-motivated individual who is proactive, confident competitive and tenacious
• Understanding of local market and local business environment

• Full time position. Monday to Friday
• This is a Hybrid working model in Singapore.
• Competitive Salary.
• Permanent Contract.
• A permanent presence of coaches who will facilitate your personal and professional development.
• Established career path to grow within the project.
• Continuous training and certifications within Google products.
• Employment with the world's largest provider of contact center services.

Responsible for planning and supervising the structural works of building and infrastructure construction, coordinates daily construction activities at the worksite to meet the project's progress and quality goals.

Key tasks of the job include:

• managing parts of construction projects
• overseeing building work
• undertaking surveys
• setting out sites
• checking technical designs and drawings to ensure that they are followed correctly
• supervising contracted staff
• ensuring project packages meet agreed specifications, budgets and/or timescales
• liaising with clients, subcontractors and other professional staff, especially quantity surveyors and the overall project manager
• providing technical advice and solving problems on site
• preparing site reports and filling in other paperwork
• liaising with quantity surveyors about the ordering and the pricing of materials
• ensuring that health and safety and sustainability policies and legislation are adhered to.

As a System Engineer, you must be armed with the determination and fervor to conquer the all the obstacles. This position is suitable for those who yearn to thrive and enjoy analyzing and solving complex problems. If you get that warm, fuzzy feeling in your stomach when you figure out how to overcome obstacles, this may be the perfect role for you. 

Responsibilities

• Responsible to deploy and Maintaining Server (Windows or Linux) deployed in Cloud Infrastructure
• Ensure that all OS, software and cloud services are up to date to support the cloud infrastructure
• Provide support related to customer issue with the Cloud Infrastructure.
• Work closely with IT security to monitor privacy and develop incident-response procedures

Requirements

• At least 2 years of hands-on experience in Microsoft Server Administration or Red Hat Linux Administration
• Have at least one server certification (with the same level or higher) E.g. :
• Microsoft Certified Solutions Associate (MCSA);
• Red Hat Certified System Administrator (RHCSA)
• Familiar with Infrastructure technology such as
• Linux : Nginx, Apache, Linux Repo, Squid;
• Windows : Windows AD, DNS, WSUS, IIS
• Linux Background, have RHEL Certification or RHCSA Cert with at least 3 years+ experience in Linux
• A good understanding of networking will be preferable: TCP/IP, IP addresses, HTTP, DNS
• Knowledge of some basic security concepts (User Management, OS Hardening)
• Good communication skills
• Has experience in AWS (EC2, VPC, S3, RDS, Load Balancing, Route53, VPC Private Link) and/or Azure (VM, VNet, Storage Account, Azure LB, Azure SQL, Private Endpoint) will be preferable
• Candidate with scripting skills (Powershell, Bash, Python, NodeJs, etc), will be extra value.

• Act as a Focal person to interact with the customer on our product quality and to meet customers' expectations.
• Responsible in managing the integration of Dell ODMs & Factory Configuration centers and driving quality metrics to plan. And continue improving factory processes to achieve the WW best product quality
• Act as focal point in driving the quality metrics  in the qualification period, sustaining and after sales service
• Manages customer engagements or quality processes by driving with internal cross-functional teams eg R&D, Factory, Service etc
• Generation the reports in the monthly cadence to drive customer improvements plan in the field return
• Be the main liaison with the customers' project initiatives and in driving on the ongoing plan to closure

Primary Responsibility:

·Manage and handle BYD Vehicles, New Energy System and related equipment technical and Engineering issue. This include but not limited to:

a. Managing and lead in handling BYD Vehicles, New Energy System and related equipment technical and Engineering matters.

b. Engineering, pre-sales, aftersales and project support such as

a) Life cycle cost calculation & proposal.

b) Assist in technical support, with different departments & HQ BYD.

c) Test and inspection requirements before handing over to customer & after-sales.

d) Manage integrated logistics support requirements for the stated system such as spares, training, tools/special equipment, manual, catalogue etc.

e) Manage their technical and Engineering RAMSS (reliability, availability, maintainability and sustainability and safety). Trend reliability, improve availability, maintainability, sustainability and safety through study, analysis, review etc.

f) Diagnostic, resolve and improvement to the system failures and faults that occurred to these systems.

g) Point of contact for sub-contractors for these systems.

h) Point of contact to authority and HQ BYD. Ensure regulatory compliance. Work closely and keep constant communications with engineering and technology units from Headquarters (HQ) in ShenZhen, China for continuous improvement and enhancement to these systems.

i) Monitor, update and improve this system work procedure etc.

j) Manage claims and warranty issues for these systems. Deal with distributors and customer on complaints, improvement etc. as might be required.

k) Any other duties assigned by immediate superior with respect to these system’s Engineering and related scope of work.

Others (auxiliary)

·Training and training instruction. Assist to conduct training for BYD Products, this includes by not limited to:

a. Assist in conducting of product training for BYD.

b. Assist to conduct all BYD technical/engineering training courses as per directed by your supervisor. This includes internal and/or external, technical and/or product training for both internal and external customers, new model/product training for technical staff, Sales & Workshop staff for all BYD equipment etc.

c. To attend all courses as per directed by your supervisor whether locally or overseas and deliver the knowledge to participants instructed by BYD.

Requirement:

1. Minimum 3 years' of working experience in automotive field.
2. Possess Degree or Diploma in Engineering.
3. Prefer to possess ACLP cert.
4. Bilingual in Chinese and English in order to liaise with colleague from HQ China.
5. Only local, Singaporean is welcome.

• Degree/Diploma in Electrical/Electronic/Computer Engineering/Information Systems or related discipline with minimum 3 years relevant experience.
• Atleast 1 year technical hands on experience on AWS Cloud and Redhat Enterprise system implementation and support.
• Managing system in cloud environments in accordance with the project requirement and system support role.
• Manage full system stacks from the OS through custom applications and system security using cloud-based computing environments.
• Monitor and analyse systems performance data, syslog, sysreport and tunes operating system (Linux and/or Windows) running in Cloud environment.
• Identifying potential bottlenecks in applications’ performance, troubleshoot and resolve Operating System and Application related incidents and issue according to customer’s processes.
• Manage the system patching and security hardening implementation.

Skills Required:

• Certification as an AWS or equivalent Cloud Computing Engineer is preferred. Certification in Linux System is an added advantage.
• Good knowledge in AWS architecture, network infrastructure, Active Directory, Linux Servers; hands-on experience on OS patching and hardening.

Responsibilities:

• Provide expert consultancy in equipment, process, facilities, and utilities qualification, GMP Compliance, process validation, Computer System Validation (CSV), and manufacturing operations management.
• Deliver Risk Management and Quality Management services for Pharmaceutical Manufacturing Operations Projects.
• Conduct sFAT and review vendor turnover package documents for Ultra-Diafiltration skid, chromatography columns, and supporting components.
• Manage change controls for continuous improvement projects and coordinate with cross-functional teams to implement changes.
• Author and execute test scripts for engineering changes.

Requirement:

• Bachelor's degree in Chemical Engineering, Pharmaceutical Sciences, or a related field.
• Proven experience in pharmaceutical downstream manufacturing experience who have done some CQ.
• Strong understanding of regulatory requirements, including FDA and EMA guidelines.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Primary Objectives of Position

• Manage and maintain the NEL HV, LV and DC Traction System so as to ensure that the safety, reliability and availability of such services meet all regulatory requirements for MRT operation

Major Responsibilities

• Equipment failure analysis and system enhancement
• Manage and implement modification and project work
• Assist and liaise with external agencies working on NEL MRT premises
• Review operational and maintenance manuals and to formulate maintenance policies and procedure
• Develop and upkeep preventive and corrective maintenance principles and standards
• Establish and maintain NEL Power training manuals and ensuring staff and outsourced contractor competency and standards
• Evaluate and formulate comprehensive testing and commissioning of NEL power system equipment
• Develop department targets on availability and reliability of equipment
• Responsible for the procurement, upkeep and delivery of special tools, test instruments and test rigs
• Ensure all equipment is maintained and renewed when necessary, so as to retain its value at the end of the franchise period
• Examine options for maintenance contract as well as supply of spares
• Develop and maintain Work Instructions in accordance with approved documented procedures
• Responsible for the management of staff including participation in the selection, discipline and performance review processes
• Responsible for the formulation of asset management plans, preparation of associated budgets and asset performance
• Undertake tasks and projects as assigned by Supervisor

Specific Safety Responsibilities

• Responsible for maintaining the technical standard for Electrical Power Distribution equipment so as to ensure the highest level of operational safety for the MRT system
• To enforce Departmental Works Instruction system and all Rail related safety rules and procedures
• Responsible for the safety of departmental staff, related contractors and others working on the Electrical Power Distribution system in the NEL MRT premises

The above activities are no means exhaustive and are subjected to amendment whenever is needed.

Job Specifications

• Degree/Diploma in Electrical and Electronic Engineering
• Preferably with at least 5 years of working experience in both HV and LV environment, preferably in a rail transportation industry
• Electrical Power System background.
• Preferably Licensed Electrical Worker (Technician Grade)
• Strong interpersonal skill.
• Possess strong technical skills
• Strong people, planning and organizing skills.
• Resourceful, self-motivated and result oriented.

Job Scope

Leads the regional Service and Customer Support needs of customers served. Develops and drives the service business to exceed annual revenue and profit targets. The role will involve direct management of the ICOS and SPTS service support resources and coordinating support from other support orgs to ensure a positive customer experience for Packaging Channel customers across all product lines.

Customer Service

• Build strong customer relationships, establish technical credibility and penetrate at all levels of the customer’s technical organization
• Handles all facets of customer retention and satisfaction including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
• Be proactive with customer management to identify potential areas of improvement and drive resolution (tool or customer service related)
• Coordinate factory support as required (BU, Product Support, Logistics, Sales, etc.)
• Manage local critical issues

Business / Finance

• Forecast and help manage yearly business revenue
• Plan, budget, and manage expenses to enable a balanced profitable service business
• Supports customers and promotes relevant CIPs and product improvements
• Understand all customer related agreements, equipment specifications, and Service Level Agreements
• Work closely with Account managers in the channel to drive P&S objectives (Product and Service)

General

• Analyzes operational processes, escalation procedures, and performs training gap assessments by finding opportunities for service delivery improvements and benefit to the customer / clients
• Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status updates, production, delivery and billing inquiries
• Develop a solid understanding of the equipment base at your customer sites.
• Ensures adequate records and systems are maintained
• Track and review equipment, warranty, contract and escalation performance metrics
• Establish strong working relationships with other Business Units, Product Support, Regional Product Support, and Sales personnel
• Ensure all employees receive and maintain proper training
• Conduct performance reviews and appraisals for your team.
• Set clear goals for the team that support overall account goals and objectives
• Promote and role model safety in the workplace
• Adhoc special projects and tasks as requested by Management

Qualifications and Essential skills:

• Minimum Bachelor’s Level Degree and work experience of at least 10 years
• Strong customer orientation and advocacy
• Excellent project management, analytic and organizational skills
• Effectively communicate through writing and presenting in front of Senior Management
• Expertise in critical thinking and leadership with proven abilities in relationship management.
• Ability to work in a fast-paced environment on multiple tasks simultaneously
• Basic financial and budget management skills
• Ability to travel >25%

• At least 3 years of experience in a role focusing on data pipelines.
• Experience in building on data platforms (e.g. Snowflake, Redshift, Databricks).
• Experience in Continuous Integration and Continuous Deployment (CICD).
• Experience in Software Development Life Cycle (SDLC) methodology.
• Experience in data warehousing concepts.
• Proficient in SQL and Python.

Roles & Responsibilities

1. Oversee overall logistic operations

2. Schedule of time in and time out of vehicles daily

3. Ensure that vehicles are timely delivered to customers

4. Welding jobs

5. Producing and manufacturing of Company’s products

6. Ensure that all workshop workers are adhere to safety standards

7. React in time for emergencies; for example non-delivery and accidents, and report to the management immediately

8. Assist in all logistics matters

9. Any other duties as may assign from time to time