• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

Responsibilities:

1. Manage the day-to-day operations of Privileged Identity Access Management (PIAM), including patching, policy configuration, and onboarding of privileged accounts.
2. Conduct regular evaluations of the PIAM tool, suggest improvements, and optimize it as needed.
3. Collaborate with the InfoSec team to enforce access policies and carry out regular recertification checks in alignment with established processes.
4. Develop and maintain comprehensive documentation for operational procedures and system configurations.
5. Provide technical expertise to promptly respond to and remediate PIAM-related operational issues.
6. Support operational activities as needed and promote the adoption of identity and access management practices aligned with the company’s Zero Trust Architecture Framework and privileged access management policies.

Qualifications/Skills:

1. At least 3 years of experience in Information Security, with a minimum of 1 year focusing on Privileged Access Management (PAM). Hands-on experience with Safeguard is preferred. Candidates with over 3 years of hands-on experience may be considered for an Engineer role.
2. Strong knowledge of Identity and privileged constructs within on-premises environments. Experience with cloud environments is an added advantage.
3. Solid understanding of LDAP, directory services, application servers, databases, operating systems, and network infrastructure.
4. Diploma or Degree in IT or a related computing field.
5. Strong team player with the ability to work effectively with minimal oversight within a team and across domains.
6. Excellent analytical and problem-solving skills.
7. Adaptable to changes and flexible in handling dynamic challenges.

To Apply:

Please send your latest CV in word file to [email protected]

Kindly indicate your availability, current and expected remuneration package.

We regret that only shortlisted candidates will be notified.

For more job opportunities, please visit our career page: http://quinnox-solutions.com/c...

Quinnox Solutions Pte Ltd (License Number: 06C3126)

Registered EA Personnel (Reg. No.R21103082)

Desktop Support Engineer requires to be supporting all the infrastructure related support. It requires to provide support to End User's .

• Min 1.8 years of experience into IT Support, Helpdesk OR Desktop Support primarily for providing Level 2.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
• To support VIP users

Purpose: To manage and provide technical support of IT systems and networks, to ensure uninterrupted and secured business operation, and compliance with VDL/ETG standards and roadmap.

Key Area of Responsibilities:

• Maintain and update all information technology (IT) systems, devices and peripherals, within the company to ensure stable and reliable performance.
• Maintain and update the company’s network infrastructure and adhere to the parameters & static address tables according to the One-ETG standard.
• Trouble-shoot and resolve all IT-related technical issues and prevent re-occurrences.
• Ensure security and proper access control of all IT systems, networks and data, so that they are free from malware, spyware, hacking, illegal software and unauthorized access.
• Create regular backups of all relevant company data and store it safely, to ensure Business Continuity, in case of systems and/or network outage.
• Research and benchmark new developments in the IT industry, and propose improvements to business processes to save costs and drive for better efficiency and productivity.
• Source, communicate and manage external parties or service providers that provide service support and maintenance to operational IT matters.
• Support and participate in company continuous improvement program.

Qualification & Experiences:

• Degree in Computer Science/Electrical and Electronic Engineering or other relevant field.
• Minimum 3 years of working as a system support engineer in the semiconductor industry or other similar roles.
• Proficient in Microsoft Excel functions
• Good communication skills

Job Summary:

The Applications Support Engineer provides technical support and maintenance for software applications, ensuring their optimal performance and availability. This role involves troubleshooting issues, implementing solutions, and collaborating with other IT teams to enhance system functionality. The Applications Support Engineer is also responsible for documenting processes, managing application configurations, and assisting in the deployment of software updates and patches.

Key Responsibilities:

• Application Support: diagnose and troubleshoot application issues reported by end-users or detected through monitoring tools. Provide timely and effective resolution to application problems, escalating issues when necessary.
  
• Incident and Problem Management: manage and resolve application-related incidents and problems, ensuring root causes are identified and addressed. Maintain an incident log and provide regular updates to stakeholders on the status of issues.
  
• Application Maintenance and Updates: work with development teams to deploy new versions and patches of applications and implement changes. Test and validate updates before deployment to ensure minimal disruption to users.
  
• User Support and Training: assist end-users with application-related queries and provide technical support. Conduct training sessions for users on new features or changes to applications. Develop user guides and support documentation to assist end-users.
  
• Configuration Management: manage application configurations, including settings, permissions, and access controls. Ensure that application configurations are documented and maintained in line with organizational standards.
  
• Collaboration and Communication: work closely with developers, system administrators, and other IT teams to resolve application issues. Communicate effectively with stakeholders, providing regular updates on application status and issues. Participate in project meetings to provide input on application support requirements.
  
• Continuous Improvement: identify areas for improvement in application performance and user experience. Propose and implement solutions to enhance application efficiency and reliability.
  

Requirements:

• Degree in Computer Science, Information Technology, or related field.
• Preferably 2 to 5 years of experience in application support, software troubleshooting, or a related role.
• Beneficial to have experience in an Aircraft Engine Maintenance Repair and Overhaul shop.
• Good knowledge of MS Excel, databases, SQL, and scripting languages (e.g., Python, PowerShell).
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong customer service orientation.
• Training provided for candidate without prior experience.

Job Description & Requirements

Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorised desktop applications

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other authorised Peripheral Equipment

• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

• When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member

Job Responsibilities:

- Support end user onsite and remotely to resolve IT related issues daily

- Maintain Desktops Hardware Configuration & Operating Systems

- Handle and manage Servers with VMware, HyperV (On Job Training provided)

- Provide setup to servers, san storages, NAS storages (On Job Training provided)

- Provide setup to firewall, network switches & networking equipment (On Job Training provided)

Project

- Integration project for Office Setup / Coordination Works

- Relocation project for Customer's Office in Singapore / Coordination Works

- Data destruction / Data Degaussing

- Data Centre Works

* Driving License in Singapore is preferred

* Van to drive or taxi/Grab claims provided

* Additional Onsite Incentives between $100 to $250 per month presented

Job Requirements:

- Willing to learn IT new skills

- Experience in Troubleshooting and Repairing of PC/Notebooks

- Able to Work Independently, Self-motivated and Diligent

- Written and spoken Language Proficiency in English & Chinese as there is a requirement to handle Chinese speaking customers’ technical enquires & conduct trouble shooting based on customers’ feedback.

- Candidate must possess at least Nitec/Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.

- No experience welcome

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire Java Support Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Summary:

We are seeking a skilled Java Support Engineer with 2-3 years of experience to join our dynamic support team. The ideal candidate will be responsible for maintaining, troubleshooting, and enhancing Java-based applications and ensuring smooth system operations.

This role requires collaboration with development teams and stakeholders to resolve technical issues efficiently.

Key Responsibilities:

• Provide L1/L2 support for Java-based applications
• Analyze, diagnose, and resolve application issues in a timely manner.
• Work closely with development team to identify and resolve software defects.
• Participate in root cause analysis for production errors and provide recommendations for improvements.
• Create and maintain documentation related to troubleshooting steps, issue resolution, and system processes.
• Assist in the deployment of application updates and patches.
• Ensure adherence to service level agreements (SLAs) and support KPIs.

Required Skills:

• Strong knowledge of Java, J2EE, and related frameworks (e.g., Spring, Hibernate)
• Proficiency in SQL and experience working with relational databases - MSSQL.
• Familiarity with web services (RESTful/SOAP) and APIs.
• Experience in troubleshooting application issues, including log analysis.
• Basic understanding of application servers (Tomcat, WebSphere, etc.).

Educational Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to varra@aven-sys.com. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : varra chaitanya

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Job Description & Requirements

To coordinate between Application and Infrastructure Teams to implement the Infra Requirements for Applications

Responsibilities and Duties:

• To coordinate in setting up Infrastructure and support Application Infra needs

• Ensure Operating system, Middleware, Database performance ,Security /Bug fix patches , EOS and security (ISCD) compliance in accordance to the bank standards

• Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary

• Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ database performance, capacity, resiliency , stability, replication and other key aspects

• Researching and recommending solution that best meet business needs and enterprise operational requirements

• Provide technical support to application development teams

• Evaluate release of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact

Qualifications:

• Knowledge in Kubernetes, Docker, Jenkins, DevOps, Other Container platforms

• Knowledge in Linux OS, Wintel OS, MariaDB or Any Other databases

• Knowledge in Networking (F5 GTM/LTM or any other SLB)

• 5 Years minimum professional experience and 3 Years minimum relevant experience

• Experience in banking or financial services institutions preferred

• Will need to work in shifts and in weekends

• Team player to work with multiple teams and teammates

Kindly take note of the following details for shift work

Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Shift Timing

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

Need to support including night shift, weekends and public holidays

We are looking for a self-driven and motivated candidate to join our team in the delivery, support and maintenance of the Trading & Clearing Systems.

Responsibilities

• Working closely with various stakeholders, including solution vendors and platform specialist to deliver changes into production.
• Ensuring compliance for all internal controls and standard operating procedures. This will involve fixing vulnerabilities, extracting evidence for audits and maintaining system hygiene.
• Performing application recovery, non-functional testing, application verification and monitoring.
• Identifying break points, securities vulnerabilities, application anomalies and performing application troubleshooting.

Qualifications

• Bachelor's degree in Computer Science or Engineering from a reputable university;
• At least 4 years of working experience as System Analyst or IT Operations Analyst;
• Demonstrated competency in Linux, Windows Operating System and FIX protocols;
• Experience operating Cloud systems;
• Ability to write shell/python/SQL or power shell scripts;
• Good verbal and written communications skills;
• Operation and Production-first mindset;
• Ability to work on weekends and after office hours.

Role:Desktop Support Engineer L2

JD:

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Working with vendor support contacts to resolve technical issues within the desktop environment.
Troubleshooting and repairing hardware and network connectivity issues.
Providing end-user support, resolving technical issues, and providing technical assistance for all Operating System and workstation applications.
Performing system upgrades including the installation of new hardware and software.
Ensuring systems interconnect seamlessly with diverse systems and active directories.
Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
Training and guiding staff on the use of hardware and software.
Assessing the need for system reconfigurations (minor or significant) based on request trends and make recommendations.
Ensuring the security of desktop computers and data by establishing and following appropriate access controls.
Participating in hardware and software reviews and recommending purchases.
Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.

My client is one of the leading hedgefund in thier own rights and they are looking for an experienced trade floor support engineer to join thier team!

MAIN DUTIES/RESPONSIBILITIES OF THE ROLE:

Essential Experience:

• 5+ years supporting trading and post-trade systems.
• Experience managing a fast-paced and complex environment
• Some experience managing applications running on Linux OS
• Proficient in incident management and problem solving
• Excellent verbal and written communication skills

WORK EXPERIENCE/BACKGROUND:

Desirable

• Experience with NetData or DataDog is an advantage
• Experience with ticketing systems such as ServiceNow or Jira
• ITIL certification or equivalent incident management training
• An understanding of the FIX protocol

TECHNICAL/BUSINESS SKILLS & KNOWLEDGE:

• A degree in Computer Science, Engineering, or a related field

If you think you fit the role or know someone who does, feel free to send the updated relevant resume to [email protected] for a private and confidential conversation. Thank you and looking forward to speak soon!

EA Reg Number: R22107188

EA License Number: 07C3924

Company Registration No: 200609504D

About Us:

We develop comprehensive software products and solutions ranging from IT consultancy to infrastructure and hardware setup to optimise customers' experiences. To establish ourselves as a leading provider of applications and healthcare support services for the Asian market, and partner healthcare customers to build a safe medical environment for all.

We are driven by our group philosophy as defined below:

1. Provide the best to our customers through a service-oriented culture

2. Create new value through innovation

3. Realise greater possibilities through advanced technology

Roles and Responsibilities:

• Responsible for providing technical assistance and support related to computer systems, hardware or software testing
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
• Provide technical assistance and support for incoming queries and issues related to computer, systems, software, and hardware
• Respond to queries either in person or over the phone
• Write training manuals
• Maintain daily performance of computer systems
• Respond to email messages for customers seeking help
• Ask questions to determine nature of problem
• Walk customer through problem-solving process
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to resolve problems
• Are required to apply information security in accordance with the established policies and procedures of the organization.

Requirements:

• Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support
• Experience in basic networking support
• Experience in supporting OS platforms such as Windows 10 and MS Office applications
• Prefer candidates who are resourceful, good working attitude & takes initiative
• Good communication skills and administrative skills

Responsibilities

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.
• Installation, re based desktops, notebooks, printers, scanners hardware components. Examples of such components are hard disk drive, CD-ROM drive, DVD-ROM drive, CD/DVD writer, multimedia kit, random access memory, processors etc.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express and Chinese version of the similar software, etc.
• Installation of customer’s access and in-house applications.
• Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.
• Printer Maintenance
• Provide Offsite Standby support for emergency incidents / cases after office hours on a rotational basis amongst the team personnel.
• Duty event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
• Any other ad hoc duties as assigned by supervisor.

Requirements

• Candidate must possess at least a Professional Certificate/NiTec /Diploma/ Bachelor’s Degree level in Computer Science/ Information Technology or equivalent.
• Must have min 1-3 years’ experience in Desktop Support
• Able to work in a banking environment and open for shift work in case required.
• Proficient in Microsoft Office applications (emails, Excel)
• SCCM (familiar with packaging) & must have printer troubleshooting experience.
• Good to have EUC Support, IT helpdesk /IT support experience desirable.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Job Description

Position: IT Support Engineer

Duration: 12 months

Service Locations and Facilities:

TIS shall provide the basic infrastructure facilities such as a desktop PC, telephone line, Email and Internet access and premises necessary to provide the Services and ensure that these are suitable for a safe working environment.

Hours of Operation:

The Supplier will provide the Services between 8:30AM to 5:30PM Singapore local time, Monday to Friday.

Service Description:

Onsite Wintel (at Location 1)

Wintel

New notebook & Desktop OS & applications installations to TIS baseline

Notebook & Desktop software and hardware repairs

Installation & repair of PC peripherals (i.e Printers , Mice)

Installation & configuration of TI approved software

Ensuring Key service running (i.e TLM Backup, Disk Encryption, Patch management, Antivirus)

Coordinate with vendors on the parts replacement/fault repair

Executive IT support & Video conference support

Office Area MAC (modify/add/change) - handle all related tasks

Network MAC - Assist in office moves patching network ports in the IDF rooms, patching to the desks.

IP Phone MAC (move/add/change)

Network faulting PC/Client - troubleshooting, level 1

Data Centre support

Network patching and cabling

Moving & installing equipment as directed

Handle HW installation, decommission, break-fix as requested

Patching of cables, labeling.

Coordinating & escorting cleaning personal as needed to meet compliance requirements

Escorting Vendor reps as needed to support run & maintain vendor onsite tasks

DC environmental monitoring

Monthly audit walk-thru & findings documentation / tracking, looking for fault lights, security hazards, etc.

Asset Management (AMS/Server config) for all IT infrastructure

IDF rooms:

Maintenance / work within IDF rooms

Coordinating & management of room cleaning as required

Break/Fix level 1 of IDF room switch equipment

Spares:

Configuring and testing offline spares, level 1

Checking and maintaining offline spares database

Wireless Network:

Airwave wireless health monitoring

Wireless AP MAC

Windows Server

Health metrics (SCCM, Alarm monitoring/management, Nessus scans, backups)

Standard administration / environment patch management

Remote 'office-in-a-box' management (Lenel, ESP, MDT)

Asset/Inventory tracking (AMS, Fleet, Server configuration, etc.)

Administration / Configuration

Cisco Call manager configuration, basic tasks only (Level 1)

Free IP-addresses administration (client networks)

Printer queue administration ,Infoblox MAC

Documentation:

DC/IDF documentation / drawing maintenance & updates of existing, up-to-date documentation.

AMS (asset management) for all PC and network hardware

Adhoc - On Call Support

Network

Physical Network equipment installation, including initial setup

Patch coordination

H/W failure faulting and management

Assist onsite with TIS personal for larger projects (upgrades/moves)

Data center

Physical Server installation

OS/Baseline installations

Patch coordination

HW failure management

Co-ordinate onsite Server repairs with 3rd party vendors contracted to TIS

Job Requirements

IT Support,

Executive/VIP IT support,

Video conference support

Data Center support

Windows Server Management

Documentation

Network installation, management, upgrades.

Job Scope:

• Install, maintain, and repair equipment and systems at customer sites
• Conduct regular inspections and preventive maintenance on equipment
• Troubleshoot and diagnose technical issues in the field
• Provide training and support to customers on equipment usage
• Prepare and maintain service reports and documentation
• Collaborate with internal teams to resolve customer issues
• Ensure compliance with safety and quality standards
• Manage inventory of spare parts and tools for on-site work
• Communicate effectively with clients to understand their needs and provide solutions

Requirements:

• Nitec/Higher Nitec in Mechatronics/Mechanical Engineering or Diploma in Mechanical/Electrical Engineering
• At least 2 years of hands-on experience in equipment servicing and repair
• More experienced candidates may qualify for higher positions
• Ability to write simple reports
• Responsible, hardworking, and able to work independently
• Positive work attitude and eagerness to learn new skills
• Capable of working under tight schedules
• Willingness to work after office hours as needed
• Availability for business trips on short notice

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Location: Central
Employment Type: Full-time

Salary: Up to S$4,000

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

Job Responsibilities:

• Technical support including full range of enterprise products, network technical solution, highlights proposal and etc.
• To handle clients’ inquiries and technical related issues.
• Collaborate with the team and others to identify, troubleshoot and find resolutions for technical problems.
• Responsible for new product test
• Promote solutions and deliver formal technical proposals / presentations to clients.
• Complete other tasks assigned by leaders and management.

Job Requirements:

• Experienced in networking product like Switch, Wireless Access Point, Router and other networking related product.
• Good knowledge in the fields of Business Network system such as Gateway, Switch, AP and IP CCTV.
• At least 2 years work experiences on Business Network domain or technical domain.
• Ability to speak in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters
• Experienced in handling and troubleshoot technical issues.
• Possess CCNA/CCNP and other networking certificate would be an added advantage.

Job Scope:

• Assist users with technical issues related to software applications
• Analyze and troubleshoot software and application-related problems
• Create and maintain support process documentation and knowledge base articles
• Help with the installation, configuration, and updates of applications
• Work with development teams to report bugs and relay user feedback
• Provide training sessions to improve user understanding of software applications
• Track application performance metrics and user satisfaction
• Escalate complex issues to higher-level technical teams as needed
• Regularly communicate with clients to address their needs and provide updates
• Participate in testing new software versions or features prior to release

Requirements:

• Degree in Electronics, Electrical Engineering, Industrial Engineering, or Mechatronics
• Entry-level candidates are welcome; no prior experience required
• Passion for automation with a creative and adaptive mindset
• Strong communication skills to convey technical concepts effectively
• Product training will be provided
• Knowledge of PLC, Control/Automation, and IoT is advantageous
• 1 to 2 years of experience preferred

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

JOB DESCRIPTION:

Primary Function

• To provide a high level of technical support across the company, both to internal customers and external customers.
• To continually innovate to ensure the department is offering the best level of service in terms of services and equipment.

Main Duties and Responsibilities

Daily Scope of Job:

• Writing Specifications and Technical reports
• Telephone mannerisms support will be provided over the phone and email.
• Work closely with contract technicians to visit customers, when applicable to fix the problem.
• Check and Grade return stock with the best justification.
• Working with customers to identify product problems and advise on the solution.
• Work collaboratively with technicians, and the technical service team to develop and deliver long-term solutions to meet customer needs.

Weekly/Monthly Scope of Job:

• Participate in training and team development activities to update skills and knowledge.
• Prepare defect reports to communicate with factories’ QA.
• To undertake additional duties or projects as the technical Manager may determine from time to time.
• To conduct carrier new product(s) on field-testing.

Others:

• Require wearing uniform in neat and pleasant appearance.
• Maintain cleanliness and tidiness at the workshop.
• Maintain a safe working area in the workshop.
• Always perform a pleasant and patient attitude to customers.
• Any other duties which may be assigned to you from time to time.

JOB REQUIREMENT:

• Higher Nitec & above in Mechanical, Electrical, Electronics Engineering or related field.
• 1-2 years of experience in Home Appliances related industry or other Engineering background.
• Polite demeanor with effective communication skills for client interactions.
• Bilingual in English and Mandarin to communicate with Chinese speaking associate.
• Ability to work both independently and as part of a team.

Job Scope:

• Support Level 1 & Service tasks
• Ensure customer satisfaction in maintenance and support
• Analyse, Troubleshoot, solve assigned tickets by the Team lead.
• Formalize corrective action plans or local workaround within the SLA
• Solve or escalate the analysis to the Level 2 support
• Communicate regularly to keep the customer informed on the progress
• Maintain components of IT infra and backend, including Hardware and Software
• Replacements of Hardware/Endpoint equipment when faulty.
• Perform site administration activities – Regular health checks on endpoints, Regular restart of services, monthly report submission.
• Perform Preventive maintenance of servers and wide range of endpoint devices.
• Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint, workstation, servers etc.,
• Perform OS Patching, Anti-virus update, security patching.
• Assist in Change/Service request deployment and testing.

EA License No: 96C4864

Reg. No.: R24121728

Job Description for Senior Desktop Support Engineer

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

• Performed Desktop Support services to users

• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

• Perform imaging/re-imaging

• Perform asset inventories

• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

• Updates Incident records

• Creates and updates work instructions (where necessary)

• Document standards and procedures (where necessary)

Requirement

• Min. ITE/Diploma graduate with 3 years experience in desktop support

• Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365

• Clear Spoken & Written English.

• possess at least one (1) of the following certifications or their equivalent:

o Microsoft 365 Certified: Modern Desktop Administrator Associate

o Microsoft Certified: Azure Administrator Associate; and

o Microsoft Certified: Azure Security Engineer Associate.

• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

• Demonstrate knowledge in the support of workstations, and related components

• Good verbal and written communication skills

• Good coordination skills

• Ability to prioritize effectively and work with a sense of urgency

• Effectively communicates with teammates and managers

• Remote Support
• Counter Services/Walk in
• Mass Onboarding/New Hire Setup
• UAM Account Pre-Provision
• Pre-Setup Autopilot & Follow up non-Compliance issues
• Reimage laptops
• Setup MacBook, Laptop, Printers, Kiosk machines, etc
• Setup iPads or phone.
• At least 1 year IT Support experience
• IT Support

Job Scope:

• Support Level 1 & Service tasks
• Ensure customer satisfaction in maintenance and support
• Analyse, Troubleshoot, solve assigned tickets by the Team lead.
• Formalize corrective action plans or local workaround within the SLA
• Solve or escalate the analysis to the Level 2 support
• Communicate regularly to keep the customer informed on the progress
• Maintain components of IT infra and backend, including Hardware and Software
• Replacements of Hardware/Endpoint equipment when faulty.
• Perform site administration activities – Regular health checks on endpoints, Regular restart of services, monthly report submission.
• Perform Preventive maintenance of servers and wide range of endpoint devices.
• Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint, workstation, servers etc.,
• Perform OS Patching, Anti-virus update, security patching.
• Assist in Change/Service request deployment and testing.

EA License No: 96C4864

Reg. No.: R24121728

Job Description:

• Installation/configuration of OS and applications including in house applications
• Installation /configuration of accessories, peripherals and mobile devices
• Troubleshoot and resolve desktop incidents
• Handle printer problems at users’ desktops
• Perform workstation OS patching and Anti-virus patching for workstations which could not be patched via server push-downs
• Assist in providing technical information and knowledge
• Procurement of IT desktop/laptop equipment and update of Assets
• Manage Delivery/shifting /Install PC and Printers to locations

Job Requirement:

• Good knowledge of MS Office tools installation & troubleshooting and Printer support
• Basic knowledge of Active Directory and SCCM
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Solid troubleshooting skills on Windows operating systems
• Willing to work at Changi/Loyang area