Key Qualifications

• Knowledge of semiconductor (NAND)
• At least 5~7 year of work experience in IT industry
• Experience in technical support for request/inquiry
• Business level of English

Technical Marketing / FAE

• Support Failure Analysis for Quality Issues (Report issues found, provide relevant information and follow solutions to their conclusion)
• Support tests with customer platforms and analysis for observations
• Support Customer Meeting & Quality Improvement Activities
• Monitor product quality, identify areas of improvement and address those issues with innovative solutions

Education & Experience

• Engineering Major
• Electronic / Computer engineering background
• Work cross-functionally with international teams, and project managers in an effort to ensure delivery of world-class products to our international customers
• Successful candidates will be proactive, able to work with responsibility and collaborate with international teams

Core technical competency required :-

• Linux; Unix Shell Scripting
• SQL (MYSQL/MSSQL)
• Java/Web-based
• OpenShift/Docker

Role and Responsibility :-

• To provide quality day-to-day L2 Production support for Java/Web-based application.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases, adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level quality.

At least 2 years working in an L2 Application Support Environment.

• Experience in application implementation projects in financial institutions would be advantageous.
• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal written communication skills.
• Proactive and able to work independently and under pressure.
• With a keen interest in providing high service quality and familiar with the demand of 24x7 support environment.

Work hours is normal working hours, but candidate must be able to stay longer based on the issues. Must be able to work weekends if there are any production releases or any failures over the weekend jobs.

Do you have passion, expertise and experience working with the Salesforce Cloud environment, and are you seeking a new job in Singapore? Cognizant is recruiting a Salesforce Platform Architect, and the role comes with an attractive salary and benefits package.

As a Platform Developer, you will manage a robust team of Salesforce delivery team members, including BAs, Tech Leads, Architects, Developers and QA. You will also perform project and program management activities, including project financials and liaise and manage collaboration between horizontals to bring in synergies and ensure successful delivery.

To give you an idea of how this flexible role would look and feel, here are some things you could expect to do:

• Manage robust teams of Salesforce delivery team members, including BAs, Tech Leads, Architects, Developers and QA
• Liaise and manage collaboration between all teams to ensure successful delivery
• Take accountability for the delivery of work packages to customer-facing project teams, ensuring packages are delivered on time and with quality
• Ensure for all projects, each Apex method developed has an equivalent test method with at least one valid unit test (using an assertion
• Ensure total test coverage within QA and higher environments is at least 85%.

To apply for this Software Engineer role, you will need extensive years of experience in handling large delivery engagements with experience in managing SFDC programs. You will also require the following:

• Deep knowledge and expertise across the Salesforce platform, including experience delivering complex SFDC solutions
• You'll have delivered multiple full end-to-end Salesforce.com implementations/projects, especially including highly integrated/complex ecosystems
• Understand how to deliver capabilities on Salesforce AppExchange products.

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. At Cognizant, taking care of employees is a priority:

• You can pursue innovative career tracks and opportunities here
• You can enhance your professional development through education and dedicated training
• We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

Don't hesitate to please get in touch with our Cognizant team today to apply and register your interest for this full-time Salesforce Technical Architect position in Singapore. We're looking forward to meeting you.

At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

JOB SUMMARY

Oversee APEME's IT procurement strategy from the Asia-Pacific region, assuring project success through vendor alliances, soliciting, and assessing bids and quotes, and giving detailed cost analysis to IT leadership. Responsible for the entire procurement cycle, from placing equipment purchases to coordinating shipment to numerous sites, as well as handling each site's financial documents. Draft and execute the relevant purchase orders, contracts, and agreements, as well as guarantee that new department members are properly inducted and trained. Maintain strict oversight over both internal and external spending reconciliation.

Provide vital support for IT asset management by creating and maintaining digital and physical file systems for the organization's records, reports, and documents. Assume responsibility for collecting and organizing industry research, project assessments, and keeping a comprehensive vendor and resource database. Demonstrate skill in managing many projects, meeting tight deadlines, and communicating effectively at all levels of the organization.

Manage the IT department's day-to-day administrative operations at the APEME Regional Office in Asia Pacific. Ensure that information and documents are securely and efficiently transmitted via digital, postal, or fax connections. Aside from computers, be able to use a number of typical office gadgets efficiently. Create correspondence, memoranda, and other important papers with numerous software apps. Manage the department's postal operations, including the receipt and distribution of incoming mail. Gather, organize, and file important records and business transactions. Easily retrieve and enter work-related information into computer systems.

CORE WORK ACTIVITIES

Procurement and Contracting

• Primary liaison and administrator for vendor management activities in the region, manage vendor relationships and track contractual agreements; conduct vendor performance reviews and evaluation.
• Regularly organize & conduct pricing benchmark to ensure vendor competitiveness.
• Identify and research for potential vendors (not only for IT equipment, but for software vendors as well) within MVW guidelines, secure bids and quotations i.e. RFP.
• Create and maintain the vendor library for the record keeping and future reference.
• Conduct quarterly review of vendors, check on each vendor’s insurance documents and other agreement to ensure the vendor remains in line with MVW policies.
• Periodically review the company’s IT hardware standard and software standards to ensure they are up to date in the vendor’s catalog and in practice.
• Ensure risk assessment of vendors and alignment with MVW Risk Assessment team.
• Ensure timely procurement and delivery of IT equipment to the Singapore offices, and/or project locations required.
• Educate and conduct training for the IT onsite team on the procurement process and IT Services system to support the business units and guide the existing associates onboarding process for off-site locations.
• Develop procurement process for existing and new countries taking into consideration of various country’s regulations.
• Liaise with Business Units (especially during projects) to determine their product & service needs, ensure it meets their requirement & within the approved budget.
• Align with Service Procurement, IT, Risk Management and Security team leadership, and other internal stakeholders to assist with achievement of department strategies.

Project Management and Delivery

• Assist with design and delivery of project management plans and reports within project timelines.
• Provide guidance to business partners on IT plans pertaining to projects.
• Partner with site IT associates on projects movement and needs.
• Provide guidance to ensure the success of project delivery on-time. Coordinate internal resources for flawless project execution.
• Coordinate with Finance in preparation of budget files for each project.
• Maintain project documentation i.e. risk assessment, audits, scope of work, etc.
• Escalate and manage project risk and contingency plan.

Support Management

• Maintain record for Software licenses, hardware support’s license expiry and tracking for all sites in the AP region.
• Assist in the system upgrade for IT Services Tools, gather the requirement and perform the data migration.
• Support site hardware refresh plans and provide recommendation on hardware standards internally before liaison with the vendors.
• Assist with preparation of annual IT budgets and long-range plans.
• Assist management in process improvement to resolve any hardware end-of-life, or delivery issues.
• Provide generic support to IT Field Services team wherever required.

Asset Management

• Create and maintain a thorough and efficient record system to track all IT assets across AP region.
• Oversee, collate and catalogue market research, project analysis and vendor/resource library.
• Coordinate the leasing of IT equipment as directed by IT management.
• Liaise with IT and site management to coordinate the return of IT equipment for all leavers.
• Administer and maintain the hardware refreshment and life cycle, and acts as the primary liaison with the business for disposal of hardware (with or without value).

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Communication

• Provide assistance to coworkers, ensuring they understand their tasks.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Speak to guests and co-workers using clear, appropriate and professional language.

Working with Others

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Support all co-workers and treat them with dignity and respect.

Quality Assurance/Quality Improvement

• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Comply with quality assurance expectations and standards.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Personal Computer Support

• Maintain accurate inventory of desktop and laptop computers and related peripherals (e.g. printers, scanners, etc.).
• Support the IT team with the development of training materials and procedures related to the proper use of hardware and software.

Physical Security

• Support the Information Technology team with:
• Educating users regarding procedures for ensuring physical security of technological devices (e.g., personal computers, handheld devices including cell phone).
• Ensuring all backup tapes are locked in a secure location.
• Educating users regarding procedures for securing Personal Identifiable Information (PII).
• Ensuring the workshop, computer and telephone rooms are kept locked at all times and access is restricted.
• Ensuring that computer and telephone rooms are free of food, drink, and trash.
• Maintaining compliance with policies regarding limiting the storage of excess materials in the computer and telephone rooms.
• Ensuring redundant hardware is decommissioned, wipe and disposed in strict accordance with corporate policies.

CANDIDATE PROFILE

- High school diploma/GCSE/ O’Level equivalent (essential)

- Technical IT training (an advantage)

- Experience in Procurement, preferably within an IT environment

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To support outdoor broadcast operation on the requirement of power services and the deployment of electrical facility.

Responsibilities

• Advise the team on electrical practises and safe measure in broadcast deployment.
• Assist the TP in his execution of role and to support media playback in production.
• Risk assessment and contingency plan.
• Organize and pre-plan on power requirement in OB operation.
• Field recce and deployment of electrical requirements on the ground of operation.
• Setup of distribution requirement and cabling work for outdoor broadcast.
• To service and monitor power utilities to ensure reliable operation.
• To support the TP in other areas of production e.g., media playback, vision operation when available.
• Preventive maintenance, check, and repair of OB electrical gear.
• Workplace safety & health practices.
• Keep abreast with the technology movement where applicable.

• NITEC in Electrical Engineering or Diploma
• 2 years of relevant experience
• Proficient in power requirement on OB operations, suitcase setup and OB truck deployment.
• Familiar in OB visual operations, assist in media playback function and technical setup.

About the Role

This role will be responsible for directly assisting an assigned group of local attorneys in addition to providing global team support with a variety of administrative responsibilities, while working in a global team environment with a real-time work ticketing system (ServiceNow). This role will be located in our Singapore office.

Responsibilities & Qualifications

Other key responsibilities include:

• Daily time entry, expense reimbursement, calendaring and scheduling, managing/editing documents, and travel arrangements
• Proactively learning internal systems and processes to find innovative solutions to problems and requests
• Preserving the confidentiality of ours and our clients’ protected information
• Generating, editing, and posting client invoices

We’d love to hear from you if you:

• Display professional communication skills with the ability to interact effectively with attorneys, clients, vendors, and staff throughout the firm
• Possess the ability to take initiative to work both independently and in a team environment with a customer service focus
• Demonstrate the ability to multi-task and adapt to continuously evolving technology platforms

And have:

• Relevant prior professional experience in a legal or professional services environment

• Maintaining contacts with airlines, trade, industry and government bodies to keep abreast of information and economy/market developments
• Manage daily shipping co-ordination of shipments by air, sea (export/import/3rd party/local delivery)

Requirements:

• GCE O Level and above
• At least 2 years of working experience as Sales admin

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens, as the frontline member of the team. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L1) can turn to the Level 2and Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Ensure all calls, chats are answered and all emails are responded in a timely manner.
• Ensure all issues are properly logged into the ITSM portal.
• Perform initial classification/prioritization of the incidents.
• Perform first level triage and troubleshooting on all reported issues, ask customers targeted questions to quickly understand the precise root of the issue.
• Refer to internal Knowledge Base or resources to provide accurate technical solutions.
• Provide First Call Resolution (FCR) technical support via phone, email or chat.
• If unable to resolve, escalation to next level resolver group and keeping client informed.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Furnish timely updates to customers on the status of outstanding incidents within targeted Service Levels (SLA).
• Prioritize and manage several open incidents at one time.
• Maintain ownership of incidents and follow-up with client on reported issues until closure.
• Manage customer expectations and notify Team Lead/Service Delivery Manager in the event of unusual surge in calls of a specific nature.
• Prepare accurate and timely reports.
• Maintain jovial relationships with clients.
• Contribute knowledge articles and maintain documentations for known errors/on-site processes.
• Collaborate with the internal IT team to communicate to the client the status of their ticket every step of the way, notifying them of any changes or outages related to their issue.
• Escalate tickets that require the Service Delivery Manager or Technical Manager support.
• Identify, communicate and mitigate potential risks to the Service Delivery Manager and clients.
• Act as the Monitoring Center for internal infrastructure, monitoring via dashboards and escalating appropriately to Level 2 or Level 3 team for remediation.

Requirements

• Diploma in IT or Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System or the equivalent).
• ITIL v4 or other IT-related certifications will be an advantage.
• At least 1 to 2 years’ work experiences as an IT Service Desk Analyst, Technical Support Engineer, Desktop Support Engineer or similar roles.
• Familiarity in providing support via remote desktop applications.
• Hands-on experience with Windows/Linux OS environments.
• Basic experience in managing Active Directory, M365, VPN, Network or virtual computing infrastructure.
• Basic knowledge of cloud concepts and network infrastructure.
• Good understanding of computer systems (hardware and software), monitoring tools, mobile devices and other tech products.
• Intermediate knowledge on using Microsoft Office suite (e.g. MS Excel, MS Outlook, MS SharePoint etc)
• Excellent ability to diagnose, identify and troubleshoot technical issues.
• Excellent problem-solving and communication skills.
• Excellent time management and task prioritisation skills.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Job Description
WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Technical Support Consultant (L2) plays a crucial role in making sure that happens, as the next line of support to our Service Desk. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Technical Support Consultant (L2) provides Tier 2 support to our clients; handling escalated support requests from Service Desk Support Consultant (Level 1), as well as any projects that require on-site troubleshooting, installations or implementations. As such, the role requires the candidate to be fairly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L2) can turn to the Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
• Assist the client with remote or on-site troubleshooting activities.
• Assist the client with on-site installation/implementation & removal of equipment.
• Managing and recording all work through our ITSM portal.
• Split tickets that have several issues into their own individual tickets to ensure linear tracking and resolution.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Escalate tickets that require Team Lead or Technical Manager support.
• On-site hardware maintenance and support.
• Create and maintain documentations for on-site processes.
• Make sure that client documentations are well maintained.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and clients.
• Adhere to the schedules provided by the Team Leads or Service Delivery Manager.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Team Lead or Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent).
• ITIL v4 certification will be an advantage.
• CCNA, Microsoft certifications, VMWare or Fortinet certifications will be an advantage.
• At least 2 to 3 years’ work experience as a Level 2 Technical Support Engineer, Desktop Support Engineer, IT Service Desk Engineer or similar roles.
• Hands-on experience with Windows/Linux OS environments.
• Hands-on experience in managing Active Directory, M365, MS Exchange, Storage, VPN, Network or virtual computing infrastructure.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Excellent ability to diagnose and troubleshoot basic to intermediate technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Requirements:

- Support the marketing team in strategic, tactical creative plans to drive sales for our business and ensure brand growth through various marketing activities.

- End to end execution and management of marketing campaigns - from content generation to copywriting to compaigns tracking and reporting .

- Strategize, plan, create and deliver quality, engaging social media and digital content for company blog site

- Handle artwork and design

- Contribute ideas, design new artwork and have the expertise to work with a wide range of digital graphi tools to produce high-quality visual communications.

At Ascentia Ace, we provide corporate solutions to businesses, such as incorporation, accounting, taxation and more. We utilise efficient cloud solutions like Xero and Talenox to increase productivity

Roles & Responsibilities

• Provide administrative support
• Faciliate client onboarding process
• Data entry, tracking and record-keeping
• Coordinate with strategic partners within the Group
• Ad-hoc projects

Requirements

• Proficient with Microsoft Office, especially Excel and Teams
• Good team player
• Able to work indepedently
• Meticulous

The Technical Support Engineer’s primary role is to delivery high quality, world class technical support on UKG Suite of products to a variety of end users. As a member of our Pro WFM Rapid Response team, you will provide support to our SaaS customers by accepting, troubleshooting, and resolving cases for issues related but not limited to the Pro WFM application, as well as the infrastructure that delivers it.

Your Responsibilities

• Develop in-depth product knowledge on UKG Pro WFM and learn how to recognise and effectively troubleshoot the different focus areas of the application
• Research application questions by setting up scenarios and testing within the application
• Troubleshoot, analyze, and solve complex customer issues utilising documentation, knowledge base, bug tracking system and senior team members expertise
• Replication customer scenarios for configuration/environmental solutions and/or readying the issue for Engineering review
• Analyze customer configurations and think ‘outside the box’ to resolve and/or find an appropriate alternate solution
• Fully document all activities, interactions, and next steps throughout the lifecycle of a case per departmental guidelines
• Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding UKG applications
• Provide standby, public holidays cover and after hour service as needed to meet business requirements.

Required Qualifications

• Bachelor’s degree or equivalent application support experience
• Ability to deliver superior customer service
• Understanding of operating systems, networking technologies/protocols, and software applications
• Familiarity with Oracle or SQL relational database management systems and SQL scripting
• Excellent analytical and organisational skills
• Excellent oral communication and written grammar skills
• Microsoft/Oracle certification is a plus

We are seeking a skilled Technical Artist / Graphic Programmer to join our team and contribute to the development of our gaming projects. In this role, you will collaborate closely with the art and technical teams to implement visual effects, optimize performance, and enhance the overall aesthetics of our games.

Responsibilities:

1. Write shaders to achieve desired visual effects based on artistic requirements.
2. Collaborate with the technical lead to establish art development processes, and continually monitor and optimize implementation.
3. Strive to find a balance between artistic effects and performance, enhancing product compatibility.

Requirements:

1. Bachelor's degree or higher in computer science or related field.
2. 3 years or more of experience in Unity Technical Art (TA) development.
3. Proficiency in Unity's built-in rendering pipeline.
4. Experience with at least one published Unity product as a Technical Artist.

• Deliver technical support to customers for UPS and DC Systems and Battery.
• Liaise with end-user on-site for Installation, Commission, repair/maintenance.
• Conduct training sessions for customers on the startup and operational procedures of UPS and DC Systems.
• Monitor maintenance contracts and ensure that work is conducted promptly and within the agreed timelines.
• Collaborate closely with customers and engineers to ensure that site work is conducted safely.

Requirements:

• Diploma in Electrical/Electronics Engineering or equivalent.
• At least 5 years of experience in UPS and DC Power environment.
• Able to travel Asia in short notice.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Industry : Aviation /Aerospace

Summary of Duties:

• Responsible for achieving customer satisfaction which is measured through Airframer & Internal Scorecards
• Building new and developing long lasting relationships with customers
• Operate as the focal point for any and all matters specific to their customers
• Taking ownership of customers issues and following problems through to resolution
• Responsible for keeping accurate records and document customer support actions and discussions within CRM platform
• Perform on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc.
• Generate post visit reports and manage actions and commitments through to completion
• Generate Key Performance Indicators (KPI's)
• Analyze data to identify trends and areas of improvements
• Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims
• Review, monitor and distribute customer(s) backlog reports, taking actions to prevent late deliveries.
• Support Cabin Services Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions.
• Awareness of customers internal issues which may inadvertently effect the Cabin Services business
• Feedback information to Cabin Service sales team on new sales opportunities and Program teams on at risk parts: PMA, Owner Operator Parts
• Awareness of customer support contractual obligations either through the Airframer contracts or specific contracts with a specific customer
• Support Field Technical Representatives performing cabin inspections and generating the associated reports
• Provide level 1 & 2 technical support using CMM’s & technical drawings data
• Support STC working parties as required, support Entry into service (EIS)for new aircraft types
• Being available in accordance with constraints linked to aftermarket support domain.
• Must possess excellent interpersonal and communication skills,management /leadership acumen
• Well organized / Good presentation skills / Good negotiating Skills / a very good level of diplomacy

Qualifications:

Education: Bachelor’s degree or related field/equivalent experience. Bachelor’s preferred

Experience: Typically requires 6 years of customer support and services experience in a commercial aerospace environment required. Experience with lean principles and continuous improvement. Proven ability to manage complex projects, Customer Requests or Concerns. Airline purchasing department experience advantageous yet not essential.

Computer Skills: Proficient with MS Project, competent with MS Office programs

Other Skills: Excellent communication skills, both verbal and written. Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

About SS&C Intralinks:

SS&C Intralinks is the leading worldwide Fintech SaaS solution for the global banking, deal-making, and capital markets communities. Our industry-leading technology enables the secure flow of information, empowering the largest banks and companies around the world to execute deals more productively, safely, and with complete confidence.

Pioneer – We are the CREATOR of the world’s first virtual data room used to facilitate strategic transactions across the globe. SS&C Intralinks is the premier provider and fintech innovator in the capital markets, M&A, and alternative investments markets, partnering with leading investment banks, corporates, and funds to facilitate the largest business transactions in the industry!

Growth is our reality, not just a buzzword. After twenty years of setting the pace, we just experienced our strongest year ever. We will take this momentum and continue to drive product innovation to acquire more market share. We have proven market resilience. In a bull or bear market, our products remain in high demand.

Culture – We pride ourselves in being innovative and having a supportive culture. We value our professionals as individuals. We support & encourage work-life balance. Our teams support each other within and across functions. Leadership is both accessible and committed to our teams. Our professionals demonstrate a genuine passion for ensuring our team members succeed.

About the Team:

The Product/Technical Support Analyst is part of a global team that demonstrates personal confidence, commitment, and a passion for excellent customer service.

Responsibilities:

• Handles first and second levels of support via inbound calls/chats/emails from our global clients, both internal and external, in a contact center environment.
• Take escalations from our Tier 1 Helpdesk.
• Act as Subject Matter Expert with the ability to walk internal and external clients through using all Intralinks products.
• Work closely with clients and our Product/Operations/Development Teams to identify defects and product improvements, leading conference calls and acting as liaison between the groups.
• Consistently attain high-quality scores and customer satisfaction ratings according to department goals.

Required Qualifications:

• Education – College degree (Associates, Bachelors, Technical School) or equivalent work experience
• Driven to build a career in SaaS Product/Technical Support
• Knowledge about configuring and troubleshooting Adobe and Microsoft Office products
• Knowledge about configuring and troubleshooting all modern browsers (Chrome, Firefox, Edge, etc.)
• Basic knowledge of capturing and reviewing web traffic logs
• Excellent communication skills (verbal and written) in both English and Japanese (N2 or better on the Japanese Language Proficiency Test) with the ability to communicate technical information clearly and concisely.
• Experience in handling technical queries from external clients via various channels
• Work well in a fast-paced, high-volume environment
• Very coachable. Able to listen, absorb, and apply coaching techniques from peers and management
• Strong time management/multi-tasking skills
• Excellent team player
• Quick learner (can learn independently)
• Self-starter
• Passion for technology

Desired Qualifications:

• 1-2 years experience in a service-oriented call center environment
• Experience supporting SaaS products
• Experience supporting mobile applications
• Experience supporting Mac
• Experience using the following ticketing systems: ServiceNow, JIRA, and Zendesk
• In addition to Japanese and English skills (verbal and written), the ability to communicate in Mandarin is a plus
• Knowledge of networking and LAN infrastructure
• Knowledge of SQL reporting
• Knowledge of building and supporting APIs
• Experience supporting SSO

Rewards and benefits:

• Excellent compensation plan.
• Amazing company perks and generous benefits including flexible Time Off, hybrid work options, charitable gift matching, equity awards, professional development, and career path opportunities.
• Learn from Tenured and Passionate managers who will help you succeed.

#WhyJoinIN:

• Intralinks really values its commitment to employee career growth. We are all part of a strong team that genuinely cares for one another and the success of our clients. Our relentless drive to provide a white glove service in FinTech, is just one of our team’s key qualities which makes us proud to be a part of this company.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens, as the next line of support to our Level 2 Technical Consultants. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. As such, the role requires the candidate to be vastly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

Responsibilities

• Able to function on 24 by 7, standby mode for our Level 2 teams.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to heir issue.
• Split tickets that have several issues into their own individual ticket.
• Managing and recording all work through our ITSM portal.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Responsible for Level 3 support and escalations for Network and System issues.
• Assist the Client with advanced remote or on-site troubleshooting.
• Assist the Client with on-site installation/implementation & removal of equipment.
• Configure and manage virtual computing systems.
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network and systems to ensure optimum performance, reliability and availability.
• Monitor Systems resource utilisation for trending and for capacity planning purposes.
• Work closely with internal and external teams for problem resolution.
• Work closely with product vendor for a resolution in the event a Level 4 escalation is required.
• Perform maintenance and upgrades of systems and networks.
• Adhere to policies on change management to ensure success of such projects.
• Implement security measures and ensure that policies are followed as part of governance.
• On-Site Hardware Maintenance and Support.
• Make sure that Client Documentation in well maintained.
• Collaborate with the Solutions Architect when implementing new infrastructure or solutions for clients.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Create and maintain documentation for on-site processes.
• Escalate tickets that require Team Leads or Technical Manager support.
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients.
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higher.
• CCNA, Microsoft, Fortinet, VMWare or other IT certification would be an advantage.
• At least 4 to 6 years of hands-on experience in Active Directory, servers and network device configuration and troubleshooting, as well as systems and OS support.
• Proven work experience as a Server Engineer, Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Hands-on experience with Windows/Linux OS environments.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Excellent attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

5 days
9am - 6pm
Kallang
$4000 - $6000

The Technical Sales Engineer is responsible for supporting the sales staff in presenting technical presentations of our products as well as assisting on installations of our products in both a pre and post-sales support role

Responsibilities:

• Provide pre- and post-sales technical support to customers
• Technical support of field service engineers and customers when required
• Evaluating and establishing vision system performance specifications
• Manage customer specific projects & documents

Requirements:

• Degree / Diploma in engineering discipline with minimum 1 year experience
• Knowledge in field servicing and semiconductor industry
• Knowledge in Die Sorter or Wafer Sorter will be preferred.
• Ability to troubleshoot electronics hardware system is an added advantage.
• Good Knowledge of PC hardware, OS and networking.
• Proficient in Microsoft application

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

The IT Support Officer will be responsible for ensuring the effective management and maintenance of all data systems within the organization. This role involves troubleshooting and resolving data-related issues, backing up and restoring data, and monitoring data integrity and security. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and a solid understanding of data management principles and best practices.

Career exposure into government organization!

6 months contract extendable with good performance!

Good start for your career advancement!

Monday - Friday, Central Location

You will be part of the project team for the Data statistic department.

Salary up to $4,000

Job Description

• Assist project manager in IT support functions
• Perform UAT and Production user testing as and when required after system patching/maintenance.
• Monitoring project schedule and objectives to ensure timely achievement of deliverables.
• Development and deployment of survey related IT projects
• Analyze call transcripts using text analysis methods such as rule-based matching and sentiment analysis in Python.
• Create and maintain Tableau dashboards based on insights derived from call content to inform internal stakeholders and
• Improve customer service quality form internal stakeholders and improve customer service quality.

Job Requirement

• Degree in IT/Business, preferably has some knowledge of Project Coordination, Python, Tableau
• Experience in User Acceptance Testing
• Team player
• Excellent written and verbal communication skills
• Able to communicate ideas and solutions effectively in meetings/presentations

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1766716 (Ng Yi Ling)

To provide application support the following system:

1. CRMS

2. CIMS

3. CRMS

• Daily Monitoring and Support of servers and equipment
• Monitoring of alerts during and after office hours
• Perform hotfixes as and when required.
• Perform monthly deployments and quarterly DB password change.
• Adhoc task related to system activities such as server patches, troubleshooting and assist in monthly report preparation.
• Monitoring of servers to ensure efficient operations.
• To be well versed with our integrated Customer Relationship Management system in order to respond to technical queries.
• To provide first level support to business users in a timely, effective, and efficient manner.
• To collaborate with business partners, third party vendors, and technology teams to achieve effective issue resolution within the specified SLA.
• To analyse, document and track all actions taken throughout the lifecycle of the issue.
• To evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues.
• To participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users’ requirements.
• To assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved.
• To report to the Project Manager pertaining all production support activities.
• To participate in system maintenance activities at odd hours when required including midnights, weekends and public holidays.

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Core Skillset:

Support Enterprise Correspondent Management System (ECMS) Pitney Bowes products -

EngageOne, Designer, Vault, Emessaging, Sagent Service Delivery Windows, IIS, SQL Server, WebLogic, Java J2EE,

1. Technical knowledge on Pitney Bowes products like EngageOne, Designer, Vault, E-messaging, Sagent

2. Technically competent in IIS, WebLogic, Java J2EE

3. Up to 7+ years of IT experience & 5+ application development/support

4. Last 3 years of relevant experience in banking/financial services industry

5. Demonstrable analytical skills with deep knowledge of Precisely (product/tool) in a Production Support Environment.

6. Strong SQL, IIS, Windows Java and Websphere

7. Incident, problem, and service Outage management experience is Plus.

8. Good Communication and Articulation Skills

9. Able to work stand alone in recovery and flexible timing.

Roles/Responsibilities

1. Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like ECMS / e-Statement.

2. Responsible to provide operational support and ensure SLA of system availability, online and batch deliverables.

3. Support diverse jurisdictions comprising of SG, MY, CN, International

4. Fine tune applications and systems for high performance and higher volume throughput

5. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.

6. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.

7. Respond on time to the queries raised by various business units.

8. Provide timely updates regarding production status and progress of issue resolution.

9. Perform impact analysis of enhancements/projects that will impact supported systems.

10. Participate in Disaster Recovery and Business Continuity exercises.

11. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.

12. Have a quality mind-set with prevention attitude to attain zero defects.

13. Able to support SIT/UAT/PROD/DR deployment, with DevOps

14. Able to support relevant software/platform/database upgrade for the systems.

Core Skillset

Support eStatement suite of applications. Service Delivery. MS SQL, .Net framework, IIS, Java J2EE, Batch scheduling and monitoring, GIT, Devops

1. Technically competent in MS SQL, .Net framework, Java J2EE, Batch scheduling and monitoring Control-M), Unix shell scripting, GIT, Devops,

2. Up to 7+ years of IT experience & 5+ application development/support

3. Last 3 years of relevant experience in banking/financial services industry

4. Strong experience in banking/financial services industry

5. Demonstrable analytical skills with deep knowledge Production Support Environment.

6. Incident, problem, and service Outage management experience is Plus.

7. Good Communication and Articulation Skills

8. Able to work stand alone in recovery and in flexible timing.

Roles/Responsibilities

1. Responsible to provide BAU support for responsible for ensuring system availability and provide Support for eStatement applications.

2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.

3. Support diverse jurisdictions comprising of SG and MY

4. Server Performance, capacity, utilization monitoring and Health monitoring

5. Fine tune applications and systems for high performance and higher volume throughput

6. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.

7. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.

8. Respond on time to the queries raised by various business units.

9. Provide timely updates regarding production status and progress of issue resolution.

10. Perform impact analysis of enhancements/projects that will impact supported systems.

11. Participate in Disaster Recovery and Business Continuity exercises.

12. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.

13. Have a quality mind-set with prevention attitude to attain zero defects.

14. Able to support SIT/UAT/PROD/DR deployment, with DevOps.

15. Able to support relevant software/platform/database upgrade for the systems.

16. Have a quality mind-set with prevention attitude to attain zero defects.