Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

Shift Working Hours:

• AM Shift: 7.30am to 3.30pm
• PM Shift: 3.15pm to 11.30pm
• Night Shift: 11.15pm to 7.30am

Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

Responsible for diagnosing and solving complex technical issues, conducting root cause analysis to prevent future problems.

Strong experience in dealing with local government clients in infrastructure space.

L1/L2 support and contribute as a team lead or member in various IT projects.

Coordinate with external vendors to ensure Service Level Agreements (SLAs) are met.

Ability to troubleshoot complex hardware and software issues.

Experience on in network management, server management, GCC cloud managed services.

Must have experience in managing Microsoft O365 services such as Exchange Online, MS Team and SharePoint Online.

Diligence, quality-focused, and analytical skills and proactive in contributing to organizational success.

Excellent communication skills and team collaboration.

The Role

Successful candidate will be participating in the implementation of new projects and providing day to day operational support of IT systems.

Key accountabilities

• Maintain and support new/ existing IT systems

• Ensure smooth running of the applications and resolve issues raised on a timely manner.

• Manage the change control process for the IT systems and ensure smooth implementation of system changes.

• Gather and analyze user requirements and propose the relevant solutions.

• Maintain and update the various documentation (e.g. requirements specifications, user guides) for the IT systems.

• Participate in all aspects of project implementation from initiation to roll out of the new system (design, build, testing, end user training, go live support, documentation)

• Resolve project issues with vendors and key stakeholders to ensure the smooth implementation of the projects.

Qualifications & Experience

• Degree in Computer Science / Information Technology or equivalent.

• At least 2 years experience in SAP FI/CO modules with good functional knowledge in AR, AP, GL, Bank Accounting, FA and Project Accounting.

• Technical knowledge required on SAP-ABAP programming, smart forms, BAPI, BDC and user exits.

• Able to independently handle requirement gathering sessions, prepare functional specifications and support testing activities for user sign-offs.

• Preferably with minimum of 1 full lifecycle implementation experience of SAP as Analyst/ Consultant

Interested candidates who wish to apply for the advertised position, please clock on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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· Create detailed 2D and 3D technical drawings based on specifications provided.

· Ensure drawings are accurate, detailed, and in compliance with industry standards, codes, and regulations.

· Review and revise drawings based on feedback or changes in the design, project scope, or engineering specifications.

· Ensure that all updates or revisions are correctly documented and communicated to relevant parties.

· Provide support to the project team during the implementation phase, which may include visiting job sites to verify measurements and ensure design accuracy.

· Research and recommend improvements to the system to ensure cost efficiency and effectiveness of our system based on current technology.

· Coaching the other staff on basic drafting.

Responsibilities

• Support the Technical Superintendent/Manager in planning, overseeing, and controlling budgets related to fleet repair and maintenance activities.
• Ensure vessels' certificates remain valid and systematically manage electronic documents in the system.
• Assist in the quotation and requisition process for services and stores as required.
• Aid in drafting technical specifications for ship dockings and maintenance projects.
• Analyze and track Planned Maintenance System (PMS) reports from vessels and follow up as needed.
• Monitor and manage the collection of month-end reports from the fleet.
• Undertake any other tasks or projects assigned by the Technical Superintendent/Manager.

Requirements:

• Diploma/ITE in Marine Engineering or a relevant field (candidates with maritime or engineering backgrounds are preferred).
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Ability to work independently with minimal supervision.
• Capable of delivering tasks efficiently and meeting deadlines.
• Strong team collaboration skills.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: LR364R9R

Job Description: Maintenance Team Lead – SAP Treasury

Background

successfully gone live on several key modules: SAP In House Cash (IHC), SAP Treasury and

Risk Management (TRM), SAP Advance Payment Management (APM) as well as several sub

functions such as multi-lateral netting, cash flow analyzer, payment and receipt on behalf, FX

hedge cockpit…

Limited (HITL) is a regional treasury center of for Asia and it is also responsible for

centralizing and managing the business requirements of the system.

System provides various types of financing (Group Loan, Fund Placement, Reinvoicing and AR

Factoring), cash management (Cash Pooling and Netting), risk management (Foreign Exchange

Transaction and Guarantee) and corporate treasury outsourcing services to the company

companies.

The system is under continuous improvement and maintenance, ranging from operational

support to add new data and updating mapping tables, as well as configuring new features

arising from the dynamic context of corporate treasury, and performing regression testing linked

to regular system updates.

We are currently seeking qualified professionals to lead our Treasury operation system as a

Maintenance Team Lead.

Role and Responsibilities:

• Manage a team of System Operation/Maintenance Support based in various locations.

• Consolidate and allocate service requests related to system defect, system enhancements

and configuration changes to the operation Business support, operation IT support or

maintenance IT support.

• Advise and guide existing and new team members on SAP Treasury

• Monitor and track support team performance.

• Summarize cases and communicate to IT management team based in Japan as well as

business stakeholders based in Singapore,

• Escalate and track system defect with service providers and SAP,

• Review and approval internal documentation.

Requirements

• Around 10 years’ experience in SAP Treasury and Risk Management (TRM) and In House

Cash (IHC), preferably SAP S4 HANA.

• Solid SAP foundations with SAP FICO experience.

• Prior experience in handling support and application management support for a vendor or a

system integrator.

• Team leadership skills, promoting a sharing and learning culture across members.

• Ability to summarize large amount of information and communicate effectively to various

internal stakeholders.

• Ability to correctly understand business requirements and recommend optimal solutions.

• Problem solving oriented and able to articulate various solutions with pros and cons.

• Ability to work under tight timelines.

Responsibilities

• Oversee the technical operations and maintenance of assigned oil tankers, ensuring their compliance with safety, statutory, and company standards.
• Ensure vessels meet technical performance standards and maintain operational efficiency.
• Oversee the updating and organization of vessel certificates and documentation.
• Implement the company's maintenance plans and ensure their successful execution.
• Organize and manage vessel surveys, including class, statutory, and other required inspections.
• Coordinate and supervise dry-dockings, as well as any necessary repairs and maintenance work.
• Evaluate and support the ongoing development of the vessel crew’s technical capabilities.
• Develop and control the technical budget for vessels under management.
• Carry out additional duties as assigned by the management.

Requirements:

• Seagoing experience as Chief Engineer or Second Engineer on tankers (minimum COC Class 2 or 3), or 2+ years of experience as a Technical Superintendent for oil or bunker tankers.
• Strong ethics, professionalism, and integrity in all dealings.
• Proven leadership and management abilities, with strong teamwork and communication skills.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L84Y6953

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

Job Description for Applications Support

As an Applications Support staff, your primary responsibility is to ensure that the projects’ software

applications are functioning properly and meeting business requirements. You will work closely with

vendors, business users, and other IT teams to troubleshoot issues and maintain the applications.

Job Responsibilities:

1. Application Support: Provide first and second level technical support to end-users of the projects’

applications, troubleshooting and resolving issues in a timely manner.

2. Incident management: Monitor and manage the application support queue, ensuring that issues are

logged, triaged, and resolved within the defined SLAs.

3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying

cause and proposing solutions to prevent recurrence.

4. Release Management: Participate in the deployment of new application releases, ensuring that they

are properly tested and deployed in accordance with the change management processes.

5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and

updated to meet changing business requirements.

6. Documentation: Create and maintain documentation related to the applications, including standard

operating procedures, and troubleshooting guides.

7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that

applications are properly integrated and secured.

8. Process Improvement: Identify areas for process improvement within the application support

function, proposing and implementing changes to improve efficiency and effectiveness.

9. Training: Provide training to end-users and other IT staff on the use and maintenance of the

applications.

Requirements:

 Strong analytical and problem-solving skills

 Possess positive work attitude, self-motivated in a highly demanding environment

 Excellent communication skills

 Able to work collaboratively with a diverse group of stakeholders

 Experience with application support tools and technologies

 Good understanding of software development and maintenance processes

We are seeking a knowledgeable Application support and QA engineer to monitor and maintain the

efficiency of our software applications. The ideal candidate must have a strong background in full-stack

web-technologies preferably React and Node JS.

Job Description

• Coordinate with the design and development teams to resolve complex application and system

issues.

• Troubleshoot and rectify application issues.

• Provide progress updates to the Managers.

• Perform root cause analysis to identify the reasons for the underlying issue.

• Plan and execute strategies and configuration changes to ensure optimal quality assurance for

all applications

• Monitor all alerts related to applications and provide proactive services.

• Managing code migration across environments to ensure continued and synchronized

functionality.

• Debug any server issues that impact application performance.

• Develop use-cases and test scenarios, perform functional, security, performance and automated

software testing on web and mobile applications.

• Prepare and maintain documentation for all issues and the implemented solutions

Requirements:

• 2+ years of experience in QA and support

• Experience with full-stack web-technologies like React JS, Node JS etc.

• Knowledge of the Software Development Process

• Working with databases and data manipulation

• Knowledge of Agile methodologies and testing techniques

• Adaptable technical knowledge and ability to perform multiple tasks at the same time

• Good written and verbal communication skills

• Passion for quality, performance, reliability and teamwork

Urgently looking for Opensift Support Engineer

· Red Hat OpenShift Container Platform

· Advanced Cluster Management

· Advanced Cluster Security

· Quay

· OpenShift Data Foundation

Only Shortlisted candiadte will be notify

Local Candidate encourage to apply.

Security Clearance required prior to onboard.

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.

2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.

3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.

4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.

5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.

6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.

7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.

8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.

9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

What you'll do:

In your role as a Production Support Lead (Contract), you will play a crucial part in managing and implementing change operations across various domains such as online banking, wealth management systems, financial systems, contact centre systems, and merchant portals. You will be responsible for handling over 200-250 application, infrastructure, and network changes during weekend windows. Your ability to work effectively with global teams will be key in orchestrating change schedules and executing deployments. Your leadership skills will be put to use as you direct complex traffic management actions and escalate high-impact issues.

• Manage and review change requests for applications, patching, and infrastructure/network updates.
• Work together with counterparts on planning application upgrades, monthly releases, and network infrastructure changes.
• Collaborate with global teams to orchestrate change schedules, execute deployments, and address ongoing operational issues.
• Cover shift hours from 8:30 am to 8:30 pm, with flexibility to ensure thorough handover to the next team.
• Serve as the client-facing contact for change operations, providing regular updates on planned outages and change status.
• Act as a leadership figure within the team, directing complex traffic management actions and escalating high-impact issues to senior leadership.
• Design deployment strategies and maintain a library of deployment script templates.

What you bring:

The ideal candidate for the Production Support Lead (Contract)role brings a wealth of experience in production support and change execution in high-stakes environments. Your ability to manage a high volume of changes smoothly will be crucial in this role. Your technical aptitude should include knowledge about Linux administration, networking, and IT project management. Previous exposure to application deployment or network infrastructure changes would be beneficial. Your flexibility in working shifts including weekends and public holidays will be highly valued.

• Demonstrated history in production support and change execution in high-stakes environments.
• Ability to manage a high volume of changes (200-250 over weekends) and oversee smooth transitions.
• Knowledgeable about Linux administration, networking, and IT project management.
• Previous exposure to application deployment, network infrastructure changes or similar.
• Willingness to work flexible shifts, weekends, and public holidays as scheduled.
• Strong leadership skills with the ability to direct complex traffic management actions.

What sets this company apart:

Our client is a major player in the financial sector, offering a dynamic and challenging work environment. They are committed to fostering an inclusive and supportive workplace culture where every individual can thrive. Their focus on innovation and continuous improvement makes them a leader in their field.

What's next:

Ready for a rewarding challenge? Apply now!

Apply Today by clicking on the link!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.

2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.

3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.

4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.

5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.

6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.

7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.

8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.

9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

7.Ensure Email Backlogs are cleared before the following day start of business.

Budget 2800+1 month bonus and aws

Responsibilities

• Assist M&E Engineer, Superintending Officer Representation (SO Rep) in the supervision and quality assurance of construction works on site.
• Provide standing supervision required by the M&E Engineer and SO Rep.
• Check and ensure all installation methods, testing & commissioning and materials used are in accordance with the design intent, approved drawings, and specifications, as well as in compliance to code of practice/manufacturer’s installation instructions where applicable.
• Liaise with the Contractors/ sub-contractors, Resident Engineer (RE), and other Resident Technical Officers (RTO) in the coordination of site works and assist in resolving M&E issues.
• Highlight discrepancies, deviations, irregularities and feedback site progress and any critical/major issues to the M&E Engineer, SO Rep, and RE.
• Monitor the progress of work on-site, verify the contractors’ progress report and present the report to the Consultants in such format that the progress payment claim by the contractor can be easily evaluated.
• Verify the contractors’ progress payment claim in terms of work done and materials/equipment delivered and stored at site.
• Attend site meetings, client/consultant meetings, technical meetings, user group meetings, site inspections, testing and commissioning, etc
• Check as-built drawings and specifications tally with site installation.
• Ensure the contractors maintain work safety, cleanliness, and tidiness of the site.
• Maintain proper and updated daily records of all works done, including records of tests, inspections, T&C, status of work, safety, site diary, material and equipment delivered to and on site, labour, dayworks, provisional quantities, etc.
• Compile Punch List or Defect List with the contractors and ensure that the contractors carry out rectification work diligently to clear all defects during the Maintenance Period.
• Aware of the potential and actual OH&S hazards of his activities at the workplace and to highlight / communicate to the PM when he knows of any irregularities. He shall be aware of his individual OH&S obligations by ensuring that he is adequately equipped with appropriate safety gears, by observing closely to all safety rules / regulations / procedures at site and by attending all relevant site safety trainings.
• Undertake any other duties related to the project as and when instructed by the consultant. team.
• Liaise with the Contractors/ sub-contractors and other Resident Technical Officers (RTO) in the coordination of M&E systems’ interfacing, integration, and testing and commissioning between different stakeholders (i.e. Neighbourhood Centres (NCs) and Polyclinic).

Requirements

• Diploma in Electrical/ Mechanical or Building Services Engineering from local Polytechnic or other tertiary institutions of equivalent standing.
• Minimum eight (8) years of M&E work experience as a Resident Technical Officer. Past work experience in healthcare/residential/institutional projects is preferred.
• Conversant in local construction practices and codes for ACMV, electrical, fire protection, plumbing and sanitary services.
• Good co-ordination skills especially interfacing of M&E works with architectural and C&S works.
• Good analytical ability with strong verbal and written communication skills.
• Self-motivated, proactive and team player.
• Able to start Q4 2024.

Responsibilities:

• Providing IT technical support and managing of office network/system. 
• Monitoring and managing of system security. 
• Overseeing tech refresh of office IT systems. 
• Responsible for patches and updating of IT framework. 
• Monitoring and managing of IT inventory hardware and software licenses. 
• Participation and supporting IT upgrading projects. 
• Analyzing, monitoring and providing reports on IT infrastructure.

Requirements: 

• Preferably 1 – 2 years of relevant experience in the IT industry 
• Diploma or Degree in Information Technology or related qualification 
• Familiar with different operating systems including Windows and Mac environment 
• Knowledge in Privileged Account Security solution will be an added advantage 
• Self-motivated and able to work in a team to deliver results

Experience supporting applications in a Linux environment

• Strong scripting skills – Python, Bash, Shell, Perl

• An understanding of monitoring, and performance management

• Excellent verbal, written communication and problem solving skills

• Strong ownership experience and a track record of delivering results

• Experience developing tools and/or automating processes

• Experience with supporting FIX protocol

• Experience with application monitoring systems such as ITRS Geneos • Experience with Control-M job scheduling

About Giftano

Giftano is an online gift shop with a wide selection of premium handpicked gifts such as unique experiences, beautiful flowers, your favourite gift cards, luxurious hampers and many other thoughtful gifts perfect for any occasion. All gifts come with your own personalised greeting card and free shipping.

Giftano offers a super easy to use search tool to help you find gifts for that special someone. Users can find gifts based on occasion, category or based on whom they are buying for. It also offers one of the most universal gifting options out there with its own Giftano Card which allows the recipient to choose from any of the long list of brands and gifts listed on its website. Gifting made easy!

Looking to launch your career in e-commerce? We are a fast growing e-commerce company looking for new talent to join our amazing operations team. As the Customer Support Intern, you will learn the valuable ins and outs of the day-to-day logistics in the fast growing e-commerce vertical. Located near Boat Quay surrounding 3 MRT stations, Giftano was created to assist making the world a bit more generous, and today we are the leading online consumer gifting platform in Singapore.

If you are interested in being a key part of our growth engine and a key member of our team, this would be the role for you, so apply today!

Main Tasks

● Support the Operations Coordinator in the day-to-day duties such as:

○ Managing accurate entry and processing of all orders received

○ Planning and coordinating product delivery activities to ensure accurate and timely deliveries to customers

○ Manage customer order fulfillment and handling customers’ enquiries in a timely and professional manner

● Inventory management:

○ Ensure accuracy in stocktaking

○ Ensure proper replenishment of gift cards and other inventory for timely distribution to our partners and consumers

○ Preparation of stock reports for inventory review

● Work closely with merchants to ensure all product information such as pricing, description, product image, and inventory are up to date and available-to-sell

● Collaborate with internal teams (e.g. sales, marketing) to address customers’ issues

● Act as the point of contact for escalated issues from our clients as appropriate

● Provide support in any other administrative tasks in other department as required

Requirements

● Customer success enthusiast – You are the type of individual who enjoys putting your skills to use while helping people solve problems. You believe that giving our customers, merchants and partners the best user experience & service can bring success to the business, with passion in customer service that involves mainly email handling and calls

● Highly diligent doer, conscientious, punctual and great attention to detail

● A professional disposition and positive attitude

● Excellent command of English both oral and written with customer service skills

● Attentive and always ready to learn from your experienced managers

● Ability to multitask, prioritize and manage time effectively

● Skilled in Excel and MS Office / Google Suite

● Computer savvy and digital native

What's more?

● Young, vibrant team (Gen Zs and Millennials here!)

● Cozy office in luxurious co-working space

● Free flow of coffee and stocked pantry

● Bi-weekly team lunches and activities

We are looking to speak to L1 End User IT Engineers!

Responsibilities

The primary responsibility of this role is to provide comprehensive IT support to the firm, both locally and globally. Key responsibilities include:

• IT Hardware Management: Provisioning and managing IT hardware to ensure optimal performance across the organization.
• Global and Regional Support: Delivering IT support that meets globally and regionally agreed-upon service levels.
• Incident Management: Recording, diagnosing, monitoring, and resolving requests and problems using a call management system to maintain a detailed audit trail for each task.
• First-Time Resolution Strategy: Implementing a first-time resolution approach to enhance efficiency from call placement through to resolution.
• Support Coordination: Managing the office IT support phone line, email inbox, and queue system, as well as addressing locally reported incidents and requests.
• Contract Coordination: Overseeing support and repair contracts and directing engineering staff to ensure effective office support.
• IT Advisory Services: Providing IT advice and guidance to office staff as needed.
• Project Management: Managing IT projects as directed by leadership.
• Assist in supporting technical infrastructure by following the procedures and policies established by the relevant Operations functional teams, including IT Support, Applications Support, Networks & Storage, Server Infrastructure, Email Services, End User Device Management, Security, Projects, and Testing.
• Procure, manage, and maintain office IT equipment and cabling to meet agreed standards, ensuring they function safely and effectively.
• Adhere to the budget approval process for all expenditures.
• Liaise with external vendors as needed.
• Achieve set targets (KPIs) as established.
• Adapt to and uphold professional standards and processes to ensure consistency and best practices within IT Support/Technology.
• Provide ad hoc support for tasks assigned by senior team members, team leads, and managers as necessary.

Requirements

• Good analytical skills, able to identify and resolve problems.
• Effective team worker. Good time management, confident and effective telephone technique.
• Self-motivated, takes ownership. Able to work without direct supervision.
• Service Oriented.
• Demonstrate aptitude / enthusiasm for IT.
• Capable of supporting MS Office applications
• Able to manually handle IT equipment.

Shift pattern

• A core element of this role is working on weekends (7.30am - 4pm), allowing us to provide continuous support to the firm.
• Aside from weekends, the weekday pattern will be 10.30am - 7pm any three days from Monday to Friday.
• (Note: during GMT/British Winter Daylight Savings Time, Weekends will be 8.30am to 5pm and Weekdays will be 11.30am to 8pm)
• Spending time in the office is essential for gaining experience and nurturing the culture and values. We anticipate that this will result in individuals spending approximately 50-80% of their time working in the office.

"Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.

Website: www.sanderson-ikas.sg

Working Location: Jurong
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm

Salary: $2600 - $2700

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

• Experience in QA and support

• Experience with full-stack web-technologies like React JS, Node JS etc.

• Knowledge of the Software Development Process

• Working with databases and data manipulation

• Knowledge of Agile methodologies and testing techniques

• Adaptable technical knowledge and ability to perform multiple tasks at the same time

• Good written and verbal communication skills

• Passion for quality, performance, reliability and teamwork

Job Description & Requirements

• Experience in QA and support

• Experience with full-stack web-technologies like React JS, Node JS etc.

• Knowledge of the Software Development Process

• Working with databases and data manipulation

• Knowledge of Agile methodologies and testing techniques

• Adaptable technical knowledge and ability to perform multiple tasks at the same time

• Good written and verbal communication skills

• Passion for quality, performance, reliability and teamwork

We are looking for application production support specialist on a 12month contract basis to start with a potential to extend or convert based on individuals performance.

Description:

Run the day-to-day operations of the technology platform (MS SQL Server, Oracle, Unix). Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.

Mandatory Skills:
• 5+ Years Hands on experience in (COBOL) developer experience in following COBOL, JCL, VSAM, DB2, CICS, MQ Series, Easytrieve ,tandem
• Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyzer
• Experience in Production Support(Unix / SQL), Unix Server Administration


Desired Skills:
• Exposure to IMS DB/DC, REXX
• Experience with banking or financial industry
• Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
• 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
• Proven knowledge in some or all of the following: Java/J2EE – Core Java, JDBC, EJB, Java Web Services Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services MuleSoft.
• Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
• Strong operating system knowledge in Unix and Windows including strong scripting skills
• Must have experience with Oracle, DB2 and PL/SQL query performance tuning.
• Knowledge of event driven and schedule driven batch processes
• Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
• Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring Production Governance
• Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
• Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
• Ability to work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
• Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
• Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
• Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues
• Ability to suggest, implement ideas for enhancing the customer
• Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management.
• Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.
• Ensure production and performance SLAs are met and escalate issues which needs attention.
• Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
• Should have increased awareness and exposure to basic technical principles, concepts and techniques.
• Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
• Support of on-call rotation for off-hours and weekend support as needed

Argyll Scott Consulting Pte Ltd