• Degree in Computer Science or Information Technology or its equivalent with at least 3 years of functional experience in SAP FICO/ MM/ SD/ PP.
• Have completed at least 1 to 2 cycles in an IT project implementation/support.
• Provide full spectrum of system support on the Company's internal systems.
• Participate in requirements gathering, analysis, design, development, testing, documentation, and support maintenance.
• Provide system support and user training.
• Manage and support IT-related projects rollout.
• Assess and setup for SAP’s new or functions enhancement in FICO, MM, SD and PP modules.
• Assist in SAP ABAP development.
• Knowledge in SAP ABAP will have an added advantage.
• Involvement in any web-service development and S/4 HANA will have an added advantage.

Work Experience

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus.

Job Responsibilities

• The Production Support person is responsible for managing the Temenos’ Odyssey Triple A, Edge Connect (RM Workbench), Client Dashboard and OneStart applications for the Private Bank business
• Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects
• Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
• Actively manage all incidents and issues to proper closure – escalate issues as appropriate to necessary teams and management
• Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues
• Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements
• Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved
• Embrace standard Change Control Management practices, procedures and guidelines for application releases
• Engage vendor to provide solutions for the stability and sustainability of the production environment.
• Participate in annual DR/BCM activities or infrastructure related upgrade
• Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Job Requirements

• Knowledge in Temenos TripleA and Odyssey suite of products
• Degree in Computer Science / Engineering or related disciplines
• 5-10 years of hands-on application management experience, preferably in the Private Banking / Wealth Management business
• Strong skills in Unix / Linux, Perl / Shell scripting, Sybase Database, BMC Control-M Scheduler
• Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills

Good to have:

• Basic understanding of the front to back of Private Banking / Wealth Management operations
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles

Responsibilities:

• Design and architect technical solutions using Camunda for workflow and decision automation, ensuring scalability, performance, and security.
• Collaborate with business stakeholders to understand requirements and translate them into technical designs and solutions.
• Integrate Camunda with existing systems, databases, and technologies within the DBS environment.
• Customize and extend Camunda functionality to meet specific business needs.
• Optimize the performance of Camunda workflows and decision models.
• Ensure that Camunda implementations adhere to security best practices and compliance requirements.
• Plan and oversee the deployment of Camunda solutions, including infrastructure requirements and deployment strategies.
• Document technical designs, configurations, and processes.
• Provide training and support to development teams and end-users.

Requirement:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 6+ Years of Experience in designing Camunda Solution
• 8+ Years of Experience in opensource BPM
• Strong understanding of Database Systems (DBS) architecture and technologies.
• Experience integrating Camunda with other systems and technologies.
• Proficiency in Java or other programming languages.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills

Summary

• Perm role comes with comprehensive benefits (Annual leave, VB (twice a year), medical benefits, etc
• Working days & hours: Monday to Friday 830am-530pm
• Reporting to IT Manager

Roles & Responsibilities

• Assist in IT strategies including application system (Navision), and infrastructure to support the Business Unit.
• Analyze, design, program, test, document and maintain IT systems or applications which align with business needs by using SQL script/other software tools.
• Responsible to ensure the accuracy of all necessary analysis tools and report that provide to management for analysis in optimal decision-making.
• Administer the launching of new frontend or backend systems, IT relevant projects, resources and vendor management.
• To ensure that the communication links between the various offices and stores are in optimal working condition, including maintaining and managing an effective fault reporting system.
• To maintain and ensure system security and data integrity.
• Maintenance of all software and IT related warranty and licenses used by the company.
• Administer and maintain LAN/WAN infrastructure on routers, wireless AP, IP Phone and firewall.
• Ensure that all networks (including internet and wireless), systems, security and application infrastructure are running efficiently.
• Implement change requests and application enhancement to the ERP system.

Requirements:

• Possess min Diploma or Degree
• Possess minimum 3-5 years of experience in the NAVISION and ERP applications and systems
• Knowledge and experience with Microsoft SQL Server

How to Apply:

Interested applicants, please send your resume to [email protected] or press "apply now"

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (Reg No: R1219651)

• Manage and provide support to customers and managers
• Perform sales administrative and order management functions
• Handle customer enquiries and correspondences
• Liaise with various departments on planning, delivery, quality, engineering and registration matters
• Provide design and administrative support in marketing materials and corporate website
• Any other sales administration and marketing related duties as assigned

Job Requirements:

• Diploma/Degree in Business Administration or relevant discipline
• Relevant working experience in manufacturing sector
• Good communication and interpersonal skills
• Meticulous and Adaptable
• Proficient in Microsoft Office, Adobe Photoshop Illustrator and Visual Graphic Design tools will be an added advantage

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Sales Support Executive

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

) Science & Laboratory Operations:

1. Maintain resources and apparatus in 2 Science laboratories.
2. Coordinate with teachers on syllabus coverage for laboratory preparation.
3. Prepare resources and apparatus for Science experiments in laboratories and mobile lab carts.
4. Monitor laboratory usage and report to HOD/LH.
5. Manage loaning system for desk-copies and teaching resources for 4 levels of Science classes.
6. Assist in setting up, clearing, and cleaning of demonstration apparatus.
7. Replace broken equipment from stock and maintain responsibility for all used equipment.
8. Maintain stock book and breakage record, indicating necessary replacements.
9. Check and replenish first aid kits in laboratories.
10. Conduct annual inventory of stocks.
11. Perform other duties assigned by HOD (Science).
12. Assist teachers during practical lessons and tests to ensure sufficient equipment for pupils.
13. Perform basic maintenance of Science garden.

B) Office Administrative & Operations Support: 14. Support school administrative and operations matters, including front desk operations, event setup, procurement, and distribution of materials.

1. Perform ad-hoc duties assigned by school management.

Qualifications, Skills & Experience:

• Minimum 3 ‘O’ level passes.
• At least 2 years’ experience in school science laboratory preferred.
• Proficiency in Microsoft Word and Excel.
• Preferably with relevant working experience in a primary school setting.

Maintain the general cleanliness of equipment and the workplace

· Provide logistical support for school events and activities, including carrying and arranging furniture and equipment

· General administrative works

· Operate and maintain basic office equipment and materials

· Any other duties assigned by the supervisors

Benefits:

• Salary: Up $3200
• Working hours: Mon to Fri (8.30am - 5.30pm)
• Working Location: Pandan Crescent (Clementi)
• Permanent job
• With bonus, medical leave, annual leave

Duties:

• Assisting Sales personnel to service customers
• Managing inventory
• Processing order
• Receiving and shipping inventory
• Performing local sales calls and deliveries
• Other ad hoc duties as assigned

Applicants who possess the relevant experience or interest are most welcome to apply.

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Lau Wei Ling (Natalyn)
Registration Number: R1762677
MCI CAREER SERVICES PTE LTD (06C2859)

Enrolled Nurse | SNB Registered | Support Operation Theatre | Attractive Salary Package| Novena

Basic Salary - $3000-$3500 + (Splint making incentive) + VB
Working location – Novena
Working Hours – 5.5days | 9am-6pm Weekdays / 9am-1pm Sat

Responsibilities

• Responsible for frontline counter duties - Attend to patients/ customers, general billing and cashiering duties, answering phone calls, attending to customers enquiries, handling patient registration, scheduling appointments and follow up.
• Track all tests & investigations ordered for patients.
• Admin duties & communication with related parties for patient admission.
• Assist doctor in the consultation and operating room and with admin duties.
• Splint making (training will be provided and there will be incentive given accordingly).
• Maintain good patient relationships and ensure smooth delivery of quality service to patients.
• Any other duties as required.
• To Support Operation Theatre when required

Requirements

• ITE Certificate in Nursing / Diploma in Nursing.
• SNB Registered is a must
• Proficient in all Microsoft Office applications.
• Must be able to sight blood and wound.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

+65 9850 3820 | [email protected]

Senior Recruitment Consultant

Responsibilities:

Project/Delivery Management:

• Deliver the project from inception to post-live support in accordance with the agreed Scope of Work.
• Ensure seamless integration of the new OSS/BSS and GIS with retained systems post-live.
• Collaborate with stakeholders in project planning, communication, design, implementation, testing, data migration, and deployment activities.
• Work with business users and IT SMEs to ensure project delivery within scope, cost, time, and quality parameters.
• Identify and resolve team inter-dependencies and associated risks.
• Monitor work streams, key issues, and costs, providing inputs for project dashboards and reports.
• Manage changes to project scope, schedule, and cost, facilitating Change Request Processes.

Project Risk Management:

• Manage contractual obligations and track scope, timelines, milestones, and deliverables.
• Identify project risks, develop mitigation plans, and ensure timely execution.
• Monitor and enforce project deliverables, track issues and risks, and maintain logs.

Stakeholder and People Management:

• Manage internal and external stakeholders, fostering a collaborative culture.
• Resolve technical and business issues within the team.
• Address conflicts proactively and work towards a successful project outcome.
• Obtain stakeholder buy-in and ensure awareness of responsibilities and deliverables.

Administrative:

• Coordinate project activities, resources, and systems, ensuring comprehensive project documentation.
• Maintain accurate and up-to-date project documentation, plans, dashboards, and reports.
• Document meeting minutes and action items, track project progress from work streams, and ensure milestones are met.
• Act as the point of contact, communicate project status, and manage official paperwork.
• Assist in managing purchase orders, invoices, and other administrative duties as assigned.

Requirements:

• Degree in Information Technology, Computer Engineering/Science, or equivalent, with a minimum of 10 years of relevant working experience.
• Minimum 5 years of Project Management experience.
• Expertise in requirements analysis, business process, design, implementation, testing, data migration, training, deployment, and production cutover.
• Strong technical knowledge in software implementation, telecommunications, and telecommunications operations.
• Proven experience in implementing OSS/BSS or GIS Network Planning System.
• Well-organized, detail-oriented, and able to multitask.
• Motivated, goal-oriented, and self-driven with a positive working attitude.
• Effective time management, analytical, and logical decision-making ability.
• Proficient in Microsoft Office Suite, including Project, PowerPoint, Word, Excel, and Visio.

Interested candidate who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

Job Code: PEIF

EA License No. 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and it’s overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

• Maintain accurate records of inventory levels, including incoming and outgoing stock.
• Coordinate with suppliers and vendors to ensure timely delivery of inventory items.
• Collaborate with sales and production teams to forecast inventory needs and plan accordingly.
• Implement inventory control procedures to minimize losses and optimize stock levels.
• Handle inventory-related inquiries and resolve issues.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

• Mon-Fri, office hour
• Raffles Place

Main Responsibilities:

• Ensure that all Treaty Statement of Accounts from Brokers/Cedants are furnished and booked on a timely and accurate basis
• Handle Treaty Technical accounts(both Inwards and Outwards):
• Prop Treaty: Checking/booking SOA, Estimates Premium, Profit Commission, Sliding Scale Commission and Cash Calls. Maintaining Outstanding Loss Reserves. Follow up on Cash Calls refunds.
• Non Prop Treaty: Checking/booking MDP, Estimates Premium, Premium Adjustment and Reinstatement Premium
• Handle Treaty Credit Control
• Premium and Claims collection/payment. Monitor outstanding ageing balances for brokers/cedants. Allocate receipts and payments in the system.
• Coordinates with underwriters on policy terms (when necessary)
• Coordinates with claims handlers on claim payables (when necessary
• Any other projects / duties assigned

Requirement:

• Minimum Diploma in Accounting/Finance or related field or equivalent
• Minimum 3years Treaty accounts experiences in the reinsurance industry
• Knowledge of Treaty Technical Accounting, familiar with Reinsurance regulatory reporting framework
• General Insurance certified preferred

Operations Support (Banking)

• 7 months contract
• Work location: East

The Client

• MNC Bank

The Opportunity

• Provides support to the day-to-day operations and quality control of customer documentation services covering account opening/maintenance and investment products
• Scans, index and archives documents
• Involves in data remediation exercises
• Involves in validation of tax documents received via mail from customers
• Regular communications with Branch and other ops units to follow up on issues and areas of concerns
• Performs callbacks to customers to verify customers’ demographic instructions

Your Background

• 1-2 years of relevant experience.
• Good team player. Demonstrates high level of diligence, motivation and organizational skills.
• Strong interpersonal and communication skills. Able to communicate with internal and external business partners
• Consistently demonstrates clear and concise written and verbal communication skills
• Good execution skills in a multi-tasking work environment

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

Job Description & Requirements

• Handling conveyancing and real estate matters.
• Secretarial duties.
• Any other matters/projects that the management may require assistance with from time to time.
• Handle full range of conveyancing matters such as purchase & sales, development projects, mortgages, transfers, stamp duties.
• Prepare legal conveyancing documentation and handle e-lodgement/e-stamping etc.
• Communicate with clients, banks and related parties relating to the conveyancing process.
• Provide administrative support in legal documentation and secretarial work, conducting searches, keeping deadlines.
• Ensure smooth completion of conveyancing transactions.

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

Job Title: Operations Support Officer (Science & Laboratory)

Location: Pei Hwa Presbyterian Primary School, Singapore

Duration: April 1, 2024, to March 31, 2025 (with option to extend)

Hours: Mondays to Fridays, 7:00am to 4:30 pm (inclusive of 1hr lunch break)

Scope of Responsibilities:

A) Science & Laboratory Operations:

1. Maintain resources and apparatus in 2 Science laboratories.
2. Coordinate with teachers on syllabus coverage for laboratory preparation.
3. Prepare resources and apparatus for Science experiments in laboratories and mobile lab carts.
4. Monitor laboratory usage and report to HOD/LH.
5. Manage loaning system for desk-copies and teaching resources for 4 levels of Science classes.
6. Assist in setting up, clearing, and cleaning of demonstration apparatus.
7. Replace broken equipment from stock and maintain responsibility for all used equipment.
8. Maintain stock book and breakage record, indicating necessary replacements.
9. Check and replenish first aid kits in laboratories.
10. Conduct annual inventory of stocks.
11. Perform other duties assigned by HOD (Science).
12. Assist teachers during practical lessons and tests to ensure sufficient equipment for pupils.
13. Perform basic maintenance of Science garden.

B) Office Administrative & Operations Support: 14. Support school administrative and operations matters, including front desk operations, event setup, procurement, and distribution of materials.

1. Perform ad-hoc duties assigned by school management.

Qualifications, Skills & Experience:

• Minimum 3 ‘O’ level passes.
• At least 2 years’ experience in school science laboratory preferred.
• Proficiency in Microsoft Word and Excel.
• Preferably with relevant working experience in a primary school setting.

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Experienced in SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health

JOB DESCRIPTIONS

• Coordination and monitoring of all facility maintenance activities, upgrading and/or refurbishment works to the facilities.
• Ensure projects and maintenance works are appropriately executed and successfully completed on­time within schedule and budget.
• Liaise, supervise and co­ordinate with contractors and vendors on projects, maintenance, repair, shut­ down and overhaul works.
• Prepare and submission of costing and quotations.
• Prepare and process application for visitor pass.
• Any other duties as assigned.

JOB REQUIRMENTS

• Diploma in Mechanical / Electrical.
• At least 3 year(s) of working experience in the related field is required for this position.

Commitment period: 01 Apr 2024 to 31 Mar 2025

Job description:
Maintain the general cleanliness of equipment and the workplace

Provide logistical support for school events and activities, including carrying and arranging furniture and equipment

General administrative works

Operate and maintain basic office equipment and materials

Any other duties assigned by the supervisors

Working hours:
Mondays to Tuesdays & Thursdays to Fridays: 7:00am to 4:00pm, inclusive of 1hr lunch break

Wednesdays: 7:00am to 3:30pm, inclusive of 1hr lunch break

Service not required on Saturdays, Sundays and gazetted public holidays

Our client is a well-established MNC, market leader in the Security industry. They are looking for a Technical Team Lead to assist their team for the next phase of their business. They are located in Central – easily accessible.

Responsibilities:

• Responsible for the service and maintenance execution as instructed by the client
• Collaborate closely with the external stakeholders on any service or maintenance matters
• Assist in assembling service teams and assigning duties when necessary
• Develop/Maintain strong client relationships, ensuring their needs are met effectively
• Ensure/Oversee timely troubleshooting and repair of the security systems at the various client sites
• All other adhoc duties as assigned

Requirements:

• Min NITEC in any relevant fields of Engineering
• Min 2 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Airswift would like to invite an experienced Supply Chain professional to consider a Business Support Management role.

The Key objectives: Ensures, the efficiency in the process of the sales order collection and in the logistics related activities granting the sourcing (from both group’s company and external suppliers), the distribution and the direct sales optimizing the company sourcing and logistics strategy also by managing local warehouses both owned and third party’s serviced.

Ensures both import activities for sourcing and distribution of goods, granting sourcing/distribution in the right location on time and at the best value to the company to achieve the highest level of customer satisfaction and loyalty and product management company’s strategy implementation.

Essential responsibilities:

• Ensures the order intake process in dedicated Company System with full instructions for the shipment granting the packing list/packing list (when needed) and system invoice granting customer orders with reference product availability for the required dates, to all conditions, price, credit limit if existing duly archiving customer orders with the dedicated company’s system;
• Ensures the management of both supply and demand for the sales into distribution channel; in this context guarantees the management of logistics and distribution of products to the market;
• Ensures the liaison and the connection with the Headquarter Logistics department, for the stipulation and the management of local storage contracts;
• Ensures the connections with the Headquarter Logistics department and with the Global Procurement and Strategic Sourcing Direction of the company, for the purchasing of local transport services.
• ensures the collection, registration and communication of technical and logistics customer complaints.
• ensures the preparations of the annual budget, quarter and monthly forecasts, in order to Ensures completion of proper activities within agreed timelines.
• grant an effective and timely monitoring of actual departure and arrival date of the goods keeping customers informed about variations;
• maintain a proper communication with customers for any request or issue concerning the orders;
• Ensures the carry out for pertinent activities to keep customer master data updated;
• provides assistance to Sales to outline and cooperates to the management of distribution contracts, keeping relationships with distributors in order to collect their sales forecasts, orders and deliveries;
• manage service providers, selected in collaboration with the company’s HQ, for warehousing, international and domestic distribution; monitor and optimize logistics related costs, in order to reduce them, contribute and support the relevant AFC unit in the periodical inventory activity
• ensures in collaboration with the HQ and with the support of relevant Sales unit, optimize the time of customs clearance of goods, with the help of brokers and/or directly;
• actively monitors suppliers performance following Singapore and the company’s standards;

Qualifications/Requirements:

• Min. bachelor’s degree with Certification in Procurement and Supply Chain management (CIPS or equipollent) an outstanding prove experience can be evaluated as equipollent
• 5+ years’ experience in Logistics and Distribution in Asian based company (having experience in Singapore based entities is a strong plus).
• Leadership skills as well as ability to lead and motivate a team of customer service representatives in achieving business objectives
• Knowledge of incoterms and warehousing related models in APAC region will constitute a strong plus
• Strong analytical and communication skills.

Responsibilities

• Preparation and Issuance of service and spare part quotation to customer.
• Attend to technical enquiries from customer
• Liaise with customer for dispatch of spares and service engineer attendance
• Pick & pack spares when necessary
• Prepare shipping documents and arrange delivery with courier company.
• Prepare billing and invoice customer accordingly.

Requirements

• Min Diploma in any discipline
• Positive, can do attitude
• Prepare to read and understand schematic and block diagrams (Trainings provided)
• PC literate
• Able to work independently and as a team player

Clarence Khoh

R1552376

The personnel is required to perform the following duties:

· Perform general cleaning and attendant duties for the school hall, surrounding areas, classrooms, special rooms, as well as other areas within the school compound, as assigned.

· Gate duties and securing the offices, as assigned.

· Other general support duties and simple repair works.

· Any other duties as assigned by the School.

The Personnel shall minimally have the following qualifications, skills and experience:

· basic command of English, be able to read and write simple English

• basic education of at least Secondary 2

• at least 1 year of relevant experience, performing similar scope of work, in a school or similar environment.

Responsibilities:

• Supporting Windows Desktops, Notebooks, Technical issues.
• Handling user calls, emails & Web tickets.
• Should support and handle break-fix situations on Windows & MAC Hardware.
• Understanding of Windows OS architecture and perform command line troubleshooting to resolve individual application failures.
• Provide identification/fixing for the problems within existing systems. Troubleshooting day-to-day Windows related issues, doing root cause analysis of any specific Windows related issues.
• Provide high quality customer services and attend user calls & emails on priority.
• VIP and VVIP support and High touch support experience to end users.
• Liaise with Vendors for hardware issues and coordinate with them.

Requirement:

• At least 3 - 5 years’ experience in Windows administration support.
• Windows 7 & 10 - which includes Windows OS system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, O365, network printers.
• Should be well-versed in Migration Techniques from Windows to Windows and vice versa, Managed Printing etc.
• Should have worked on ticket tool system to log User issues/support, exposure to Remedy/Helix is preferred.
• Knowledge of PC support functions: VPN, PC hardware, MS office applications, SCCM, etc.
• Well versed in Servers hardware, Network switches, Patch Panels, Console ports and cables etc.
• Should be a good team player and open to learn modern technologies.
• Excellent verbal and written communication skills.
• Rotational Shift - 7AM - 10PM (7AM - 4PM, 9AM - 6PM, 10AM - 7PM, 2PM - 10PM)