• To carry out full-time supervision of construction works as required under BCA regulations and in accordance with the contract and Superintending Officer’s instructions.
• To monitor progress and ensure that the work is done and materials used are in accordance with approved specifications, codes, standards, and regulations.
• Assume any other duties in connection with the project assigned by the S.O.
• Supervise any works in compliance with contract requirements.

Requirements:

• Diploma in Civil & Structural Engineering or equivalent
• Min.10 years of experience in LTA projects
• Registered RTO with IES/ACES

Responsibilities:

• Provide technical support to customers regarding various technical issues.
• Serve as the first point of contact for customer inquiries and troubleshoot technical issues
• or product questions via phone, email, or chat
• Work closely with the sales and marketing teams to identify customer needs and provide
• suggestions for product improvements.
• Conduct product trainings for customers and internal teams to promote understanding and
• usage of the products.
• Ensure quality assurance standards are met by testing new software releases and updates.
• Track and manage inventory levels of digital products, ensuring adequate stock levels and
• timely deliveries to customers.
• Handle equipment checkout and return processes, including scheduling and coordinating
• repairs and maintenance as needed.
• Perform other ad hoc tasks

Requirements

• Diploma in Audio Engineeering or related discipline.
• 4 years+ experience in Loudspeaker System & Digital Mixing Console.
• Ability to provide technical support and excellent customer service skills.

Interested candidates who wish to apply for the advertised position, please click on the APPLY

button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that

we may collect, use or disclose your personal information for purpose in connection with the

services provided by us.

We are looking for highly independent and hands-on individual to join our operations team as CUSTOMER SUPPORT EXECUTIVE. You will be responsible for following:

Job Description:

· Permanent fulltime position, 5 days week

· Reporting to immediate supervisor in Operations

Job Roles and Responsibilities:

· Sales Order management:

o Sales and operational role on Customers’ orders, requirements and deliveries.

o Issuance of Sales quotations, Sales orders and Delivery orders.

o Ensure customers’ requirements and enquiries are executed and responded.

o Monitor and ensure timely deliveries to customers.

o Maintain good customer service relationship.

· Purchase Order management:

o Purchasing and operational role on Suppliers’ orders, requirements and deliveries.

o Sourcing for Supplier and Issuance of Purchase orders.

o Monitor and ensure timely deliveries from suppliers.

· Coordination of import/export shipment and local deliveries.

· Admin and any other assigned related duties.

Job skills and requirements:

· Good interpersonal, negotiation and coordination skills

· Effective communication skills in English (written and spoken) will be preferred

· Effective time management skills

· Customer oriented

· Able to work independently, multi-task and work cohesively

· Min. 3 years of related working experienceand background in Defence Aviation is preferred. Salary will commensurate with experience.

· Proficient in MS Office applications

· Qualification: Diploma and above. Training will be provided for those below Diploma holder.

Only Singaporeans need apply

RESPONSIBILTIES:

• Begin projects by arranging meetings and preparing documents for important clients.
• Determine the requirements for each project and create plans accordingly.
• Evaluate different technology options to decide if they're worth investing in for the company.
• Collaborate with team members to develop project plans.
• Conduct regular meetings with the technical team to monitor project progress and address any issues.
• Assign tasks and responsibilities for each project.
• Lead projects from the completion of the sales process until they're finished.
• Attend client meetings to gather feedback and ensure satisfaction.
• Ensure proper installation of products, either at our facility or the client's.
• Monitor project finances and ensure accurate invoicing. Also, ensure projects adhere to regulations and report on their progress.
• Assist customers throughout the buying process and afterwards.
• Foster positive relationships with clients, partners, and colleagues.

QUALIFICATIONS:

• At least 3 years of experience managing projects. It's even better if you've worked on projects related to the Singapore government, like with one of their agencies such as NLB, CPF, LTA, or CAAS.
• Knowledge of electronics, electrical, mechanical, software, or networking engineering. We prefer if you're skilled in software or networking engineering.
• Having certifications or skills in relevant areas like PMP, CISCO, or AutoCAD is a bonus.
• Knowing about RFID technology or the library sector would be great.
• Understanding how project management works and having done it before, especially in a technical setting.
• Knowing about the technologies, products, and services we offer, including things like auto-sorters or material handling technologies.
• Good at planning and focusing on what the customer needs.
• Knowing how to use Microsoft Office tools like Excel, Word, MS Project, and Visio.
• Being good at managing technology and understanding it well.
• Being okay with traveling for work sometimes.

Interested candidates, you may WhatsApp resume to (65) 94872799 or email Sheela (at) onelinkhr.com for evaluation.

Please note that by submitting an application or resume to us, you would be deemed to have given your consent to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

OneLink HR Consultancy Pte. Ltd

Co. Reg. 201313178M│ EA Reg. R23113418

Our client, one of world's largest financial services organization is looking for:

Admin Support

Responsibilities:

• 4-7 Years Experience
• Perform case manager's role in the high net worth space which includes:
• Prepare policy illustration and client presentation materials for insurance specialist.
• Supporting Insurance Specialist in ensuring a smooth process for case inception (arranging client medicals, supporting document submission to insurer, payment advice).
• Prepare policy review packs.
• Arrange courier services,Provide cross support to Wealth Planning trust admin matters where required.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied "Admin Support")

Only shortlisted candidates will be notified.

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EA License Number: 10C3636

EA Personnel Name: Saranya Natarajan

EA Personnel Registration Number: R23117583

Requirements:

• At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.

• Prefer healthcare environment experience.

• Good attitude.

• Willing to learn and work in a team.

• Strong problem-solving skills.

• Excellent client-facing skills.

• Professional presence and excellent communication skills.

• Hardware Skill – Desktop, Laptop, Printer and Scanner, Windows OS (Must know Windows 10)

Job Responsibility

• Solid understanding of client compute market & storage-related trends
• Deep understanding of PC Original Equipment Manufacturer (OEM) business including strategy, competitive landscape, product lines, opportunities - Total Available Market, serviceable market etc.
• World-class customer engagement to deeply understand OEM pain points & deliver solutions, create & execute product Go-To-Market (GTM) plans, working closely with WDC internal stakeholders, to drive design wins, help achieve & exceed business targets
• Vet new opportunities & deliver business justification to help Product Management & Engg develop products designed to meet and surpass customer requirements and expectations
• Create & deliver targeted, crisp outbound customer messaging with compelling value proposition, roadmap & product positioning to OEM customers
• Manage all aspects of new product introduction, product transitions, end of life etc., aligned with Business Marketing & Sales
• Establish a firm handle on the PC market pulse through customer interfaces, ecosystem partners, broader industry network and thorough understanding of 3rd party analyst & other relevant industry reports etc.
• Solid understanding of ecosystem partner roadmaps & client compute trends
• Create & deliver field team (Sales & Customer Technical Support) product and roadmap training assets
• Develop and maintain positive working relationships with key stakeholders – Sales & Customer Technical Support, Product Management, Business Marketing & Apps Engg

Qualification

• Minimum 8yrs product development & marketing experience working closely with Tier1 OEMs in PC and/or mobile phone application segment
• Demonstrated success in senior product marketing role – value proposition communication, positioning and launching world-class products that meet and exceed business objectives
• Subject matter expert in NAND Flash, SSD, eMMC, UFS & HDD – industry & high-level technical expertise
• Articulate with strong communication & listening skills; comfortable presenting to senior management & speaking both internally & externally - customers, public conferences etc.
• Excellent organizational & time management skills; Operates with sense of urgency
• Sharp critical thinking & problem solving skills, with an eye for details
• Bachelors in Engg degree, MBA nice-to-have

Responsibilities

• Sales / Application of field process instruments
• Provide technical solutions to customers
• Prepare technical and commercial quotation
• Project sales management and submission of sales report job requirement
• Possess good interpersonal skills and capable of working effectively under own initiative and able to adapt to fast-paced, target driven work environment
• Other ad-hoc duties as assigned

Requirements

• ITE Certificate / Polytechnic Diploma in any Engineering discipline or related professional qualifications
• Candidates with related working without above education qualification are welcome to apply
• Able to work independently as well as in a team
• Good communication and interpersonal skills

Schedule:

• Monday to Friday

Education:

• ITE / Local Polytechnic Diploma in any Engineering discipline or related professional qualifications
• Candidates with related working experience without above education qualification are welcome to apply

Experience:

• Related semiconductor industry experience: 1 year (Required)

As a key member of the APS team, you will be contributing to the success of our eBanking applications. Your role will focus on providing dedicated L1/L2 application support to Front Office users, ensuring service level objectives are met, and actively participating in 24/7 production support. Join a dynamic team dedicated to continuous improvement.

Role and Responsibilities:

• Deliver L1/L2 application support to Front Office users.
• Adhere to Service Level Objective targets and APS support roster.
• Participate in 24/7 production support, including shifts, weekends, and public holidays.
• Escalate potential risks, issues, and management matters promptly to the Head of APS.
• Review and create application support knowledge articles.
• Contribute to the continuous improvement plan.

Ideal candidate:

• 5+ years of overall IT experience.
• 1+ year of experience in L2 support, preferably in banking / financial services.
• Analytical and problem-solving skills.
• Excellent communication skills with a customer/user-centric mindset.
• Willingness to continually update and enhance skills through self-efforts and training.
• High level of persistence, can-do attitude, and proactiveness.
• Experience with ITIL
• Proficient with Unix, SQL and middleware (Tomcat, MQ).
• Knowledge of Autosys or any scheduling system, scripting, Service Now or Jira
• Knowledge of Kubernetes or ELK (beginner) is a plus.

Technical Executive

Working Location: Island wide

Office: Ang Mo Kio

Working days: 5.5 days alternate Sat - 8.30am to 5.30pm, Saturday: 8.30am to 12.30pm (usually only required to work 1-2 Saturdays in a month, depends on operational needs)

Basic: $2800 to $3500 (depends on experience)

Requirements

• Diploma holder with minimum 3 years in M&E and security system experience.

Roles & Responsibilities

• Assist Building Manager in the daily operations.
• Supervise, plan, and organize a team of on-site contractors in carrying out planned and ad-hoc maintenance works.
• Investigate, check, and analyse reported breakdowns & faults to determine their cause for the prevention of future occurrences.
• Supervise upgrading projects, if required
• Carry out regular inspection to the facilities and systems and ensure their functionality and reliability.
• Ensure contractors carry out works in accordance with contract requirements, including evaluation of contractors’ performance and review of contract specifications.
• Follow up with term contractors on defects rectification after servicing work.

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Job Responsibilities:

• Responsible for technical support in Ceramic Substrate, Bonding Wire & Solder paste product (for SMT & SiP module) for APAC customers focusing on customers in Vietnam.
• This includes technical training and managing technical issues for customer projects.
• Acts as a Project Leader for customer-specific projects & solutions
• Support product marketing and R&D in specifying, characterizing and launching of new product
• Support complaint resolution process at customer site by communication of 8D reports
• Provide technical support for customers in a pre-sales through post-sales phase
• Collaborate with Sales account managers in new business development
• Support customers in Ceramic Substrate Quality issues management (for power module), Wire Bonding & SMT Process optimization for SiP and Semiconductor products
• Data collection, analysis and propose solutions and improvements for enhancing robustness of Heraeus Ceramic Substrate, Wire Bond and SMT processes
• Provide technical consultation and guidance to customers on the application of Heraeus Ceramic Substrate, bonding wires and solder pastes for customers’ product
• Provide on-site customer support for problem solving and analysis
• Frequency of travelling : 70%

Job Requirement :

• Bachelor’s Degree in Material/Mechanical Engineering or equivalent practical experience, Master’s degree will have an advantage
• At least 5 years of experience in power module assembly, wire bonding process and/or Solder paste/SMT process. Experience in power module or SiP package is preferred
• Strong skill sets in Technical Problem Solving, Design of Experiments (DOE) and knowledge on use of software like Minitab or JMP
• Good communication and presentation skill and able to converse in English

Unlock your potential! Join us as a dynamic technical sales engineer. Your positivity and energy will thrive in this new, rewarding opportunity.

Responsibilities

• Work with a well-established customer base in the petrochemical | pharmaceutical | aviation, and OEM industries in Singapore
• Interpret customer requirements
• Understand industry standards and specifications
• Read customer drawings and generate bill of materials
• Formulate sales proposals and negotiate directly with end users to close orders
• Negotiate procurement of materials, parts, sub-contract services and logistics

Requirements

• Degree or Diploma in an engineering discipline
• Working knowledge of industrial piping and related hardware
• Reward driven with a real desire to improve sales and business margins
• Work independently within a fast paced and collaborative environment
• Proficient with MS Excel

Advantages

The following optional skills or work experience would be an advantage

• Familiarity with ASME | DIN | JIS and similar material specifications
• Previous experience in a plant or on-site maintenance or engineering role

Note: Basic salary range shown is excluding commission.

• Solid understanding of client compute market & storage-related trends
• Deep understanding of PC Original Equipment Manufacturer (OEM) business including strategy, competitive landscape, product lines, opportunities - Total Available Market, serviceable market etc.
• World-class customer engagement to deeply understand OEM pain points & deliver solutions, create & execute product Go-To-Market (GTM) plans, working closely with WDC internal stakeholders, to drive design wins, help achieve & exceed business targets
• Vet new opportunities & deliver business justification to help Product Management & Engg develop products designed to meet and surpass customer requirements and expectations
• Create & deliver targeted, crisp outbound customer messaging with compelling value proposition, roadmap & product positioning to OEM customers
• Manage all aspects of new product introduction, product transitions, end of life etc., aligned with Business Marketing & Sales
• Establish a firm handle on the PC market pulse through customer interfaces, ecosystem partners, broader industry network and thorough understanding of 3rd party analyst & other relevant industry reports etc.
• Solid understanding of ecosystem partner roadmaps & client compute trends
• Create & deliver field team (Sales & Customer Technical Support) product and roadmap training assets
• Develop and maintain positive working relationships with key stakeholders – Sales & Customer Technical Support, Product Management, Business Marketing & Apps Engg

Technical Engineer (Electrical Industry)

• Kaki Bukit Avenue
• Monday - Friday 8:30am - 5:30pm
• $2,500 - $4,000

Job Scope:

• Provide solutions and technical level advices to customers
• Conduct product training and provide good technical support to customers
• Able to travel and meet customers in South East Asia

Job Requirements:

• Minimum Diploma in Electrical Engineering or equivalent
• Comprehensive knowledge of Electrical Assets, the Electricity Industry and Regulation will be an advantage
• Possess Class 3 driving license is an advantage

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Technical Sales Engineer

• Basic Salary: $3,500 - $5,000
• AWS + Commission pay If target is met.
• 5 days, Mon - Fri (8:30am – 5:30pm)
• Location: Kaki Bukit

Responsibilities

• Control the SEA region sales function to ensure all sales targets are met
• Contribute to the strategic development in the area of sales to achieve company’s short and long term objectives
• Able to travel and meet customers in South East Asia

Requirements

• Degree / Diploma in Electrical Engineering or equivalent
• Comprehensive knowledge of Electrical Assets, the Electricity Industry and Regulation will be an advantage
• Possess Class 3 driving license preferred but not a must

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Description & Requirements:

1. Implement and support HR/payroll software:

2. Perform the following tasks during & after project implmentation:

2.1 understand client’s requirements.

2.2. Full implementation life cycle:

Installation

Configuration

Software User training

3. On-site support

4. Off-site support

Full software training will be provided.

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with strictly no office politics and no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp...etc)

(no cold-calling or anything of that sort!)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criterias

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- Competitive salary structured towards helping employees grow with the company

- $2,800-$4,300/Month + CPF (inclusive of team incentives)

- Base starts from $2,500-$3,500/Month

- Attractive regular team incentives from $300-$800/Month

- Clear Salary Progression, Annual Salary Review (Minimum 5-10% Increase)

- Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Working Environment

- Casual Working Attire, Relaxed Setting

- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games...etc)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Strictly No Office Politics / Drama

- Great and Enjoyable Company Culture

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

About the Client

Our client is a leading IT Company

Responsibilities

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Skills/Requirement

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)

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The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message, including any attachments. Any dissemination, distribution or other use of the contents of this message by anyone other than the intended recipient is strictly prohibited.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Support with the preparation of technical reports
• Make sure the technical drawings, manuals, plans, reports, certificates and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Maritime or Engineering.
• At least 2 years of experience in oil trading industry
• Proficient in Microsoft office applications (Words and Excel)

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Responsible for the day-to-day maintenance of electrical, electronic, electro-hydraulic, and electro-pneumatic automation systems.
• Handle electrical / electronic / electro-hydraulic/electro-pneumatic/ automation equipment failures and carry out fault diagnosis with the aim to resolve the issue.
• Evaluate the planned maintenance schedule for fleet electrical, electronic, electro-hydraulic, and electro-pneumatic automation systems, as well as power generation, backup power sources, and fire detection systems, and then submit the findings to the technical manager.
• Study areas for improvements and modifications on electro/automation system and create methodical recommendations for efficient operation of the vessel.

Requirements:

• Diploma in Electrical/Electronic Engineering or equivalent
• At least 2 years of onboard sea going vessels experience as an Electrical Technical Officer in oil/gas/chemical tankers or offshore support vessels.
• Hands on experience in troubleshooting and fault diagnosis skills encompassing various areas such as electrical, instrumentation, automation, control, as well as air conditioning and ventilation systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

ROLES AND RESPONSIBILITIES

• Conduct technical and Quality Management System (QMS) audits and investigations in accordance with client's requirements and specifications.

JOB REQUIREMENTS / SPECIFICATIONS

• Minimum Diploma in any Engineering related discipline.
• Certified auditor with IRCA.
• Knowledge of the following manufacturing process will be an advantage:

1. Machining
2. Heat Treatment
3. Welding
4. Coating
5. Non-Destructive Examination (NDE)

• Technical knowledge to identify and comprehend in areas such as:

1. Design (dimensional requirements)
2. Performance/ testing requirements
3. Material requirements
4. Marking requirements
5. Packing / Shipping requirements

• Knowledge of API Spec Q1, API Spec Q2, ISO 9001, ISO 14001 and OHSAS 18001 (latest editions) Management System Standards.
• Minimum 4 years of relevant experience in technical and quality.
• Minimum 4 years of experience performing QMS audits (second / third party) in the oil and gas industry.
• Minimum 7 years of technical experience in manufacture of equipment, inspection or other related activities within the oil and gas industry.
• Past documented performance history performing audits and / or other technically related services.
• Good command of written and spoken English.
• Fluent in own mother tongue.
• Dynamic and confident personality.
• Excellent planning and organizational skills.
• Willing to travel overseas (70-90%).

Job Description:

Operational Resilience Engineering provides resilience measurement and monitoring for the firm’s Important Business Services, a priority for regulators globally, with key deadlines over the next few years. Future state vision for this function is to design for resilience as we launch engineering platforms and products, share availability of critical services publicly with our clients, reduce operational loss and support costs, and continuously demise unused systems.
Heightened focus on Operational Resilience is key to our strategic theme of enhancing Engineering risk management. The measurement and monitoring of operational resilience includes:
• Defining a consistent taxonomy for Business Services, associated functions and Engineering Services
• Enabling dependency mapping of those Services to the assets they rely on, including systems, people, processes, vendors and facilities
• Creating a scenario catalog with impact tolerances/error budgets, ensuring recovery plans are in place and automating regular testing
• Maintaining a Resilience Dashboard for users across the firm to define the above, and view resulting analytics
The tooling to enable this initiative is a joint-venture between Operational Resilience Engineering, Site Reliability Engineering, Operational Risk and Resilience Metrics, Enterprise Technology Operations and Risk Engineering.
The program involves architecting and building the tooling from scratch on cutting edge technology stack that is highly scalable and performant to support 4,000+ users firmwide. The tooling is being built with the intent to be fully cloud native over the next few years, while starting in a hybrid mode using containerized deployments in view of time to market. Given the regulatory nature of the program, all the data will be modelled in the firm’s strategic data platform (Alloy) and go through data governance sign offs. Tooling will be built in tight alignment with site reliability principles to ensure a highly resilient architecture.

This is ONE YEAR renewable contract

• Assisting in basic clerical tasks such as printing, checking, and organizing financial assistance and bursary applications, as well as informing parents of the application outcomes and distributing approval letters.

• Handling counter service and manage telephone enquiries (for e.g. attend to calls at the general office and relay messages to the relevant personnel), including helping to call parents fo absent students to gather reasons for their absence.

• Printing and organizing school timetables.

• Distributing hardcopy mails to designated recipients.

• Updating staff attendance records in the General Office system.

• Performing other general administrative tasks as delegated by school management.

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Working as part of a team of Technical Support Engineers, this role will be required to provide technical support and training to AspenTech customers for the Engineering suite of products (e.g., Aspen Plus and Aspen HYSYS). The ideal candidate should work as a team to accomplish the goals and objectives of the support organization and lead Southeast Asia and Australasia team as team leader.

Your Impact

Your time will be divided between solving customers technical problems with our Engineering software and delivering quality training on our Engineering product courses. In addition, your role will also involve engaging with our Sales teams in pre-sales consulting and other departmental projects as needed. More specifically your duties will include:

• Providing “Technical Solutions” to customers for Engineering products, through remote support telephone, web chat and e-mail.
• Maintaining high quality of support experience and KPIs to customers in terms of SLO, Customer satisfaction and Resolution.
• Driving improvements to our Engineering software through the communication of your own ideas and customer feedback to our R&D teams.
• Serve as a technical subject matter expert (SME) and provide technical leadership in specialized areas within our Engineering support team.
• Develop and maintain Engineering training course materials and curriculum to include newly released software features and functionality.
• Author white paper solution articles for publication to our user community through our support web knowledge base.
• Travel to our customer sites where required.
• Proactively engage with customers on onsite health check visits to identify roadblocks to using our software and ensure follow ups are conducted for timely resolution to identified issues.
• Participate in alpha and beta testing programs prior to new software version release dates to assess product quality and contribute to final product improvements.
• Support training course delivery for non-standard courseware where required by customers by engaging in creating course content and workshop examples.
• Provide coaching to new employees and junior team members

What You'll Need

• A Bachelor’s, Master’s or PhD degree in Chemical Engineering is required
• >8 years of previous experience in the chemical or oil and gas industries
• Dynamic modeling, Heat Exchanger design experiences are of advantage.
• Previous simulation and modeling experience in using Aspen Plus
• Excellent verbal and written communication skills in English
• Proficiency in Business Chinese and Malay will be of advantage
• Ability and motivation to do self-learning or self-training
• Willing to travel 30-40% time, both domestic and international.
• Strong customer relationship and troubleshooting skills
• Ability to work collaboratively within a team