Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Who we are

Talbot is an international insurer and reinsurer operating within the Lloyd’s market through Syndicates 1183 and 2019. We have been part of AIG since 2018 and our ambition is to be AIG’s Centre of Excellence at Lloyd’s. Headquartered in London, Talbot has offices in New York and Singapore and over 300 people working across these three locations.

Get to know the business

Syndicate 1183 underwrites multiple classes of business including Political Violence/Terrorism, Marine, Energy (off-shore and on-shore), Marine and Energy Liability, Hull, Cargo and Specie, Political Risk, Property, Accident and Health, Financial Lines, Cyber, Alternative Risks, Non-Physical Cyber and Treaty Reinsurance.

Syndicate 2019 reinsures premium written by AIG’s Private Client Group, covering Homeowners, Auto, General Specie and other products.

About the role

What you need to know:

• Underwriting support and administration for Underwriting teams for Cargo, Political Risk, Fin Lines and Product Recall. To carry out and assist the Underwriters with the following:
• To ensure all documentation to be scanned and indexed into the DMS system that comes through the Core Team.
• To ensure data entry is in accordance with agreed guidelines, e.g. endorsements, quotes, promise lines
• To ensure the Core team address item received electronically (e.g. email inboxes) within agreed SLA’s.
• To ensure consistent field use within the Core team.
• To ensure accuracy and the resolution of any grey areas, of data entry manuals or and escalating any Issues.
• To ensure accuracy and timeliness of entry for endorsements.
• Proactive support of other Technical Assistants to allow for segregation of duties and holiday / sickness cover.
• To ensure monitoring and chasing of all outstanding data as required.
• Act as an escalation point for the Premium management team as required by the Core team.
• Attend and prepare necessary documentation for Core team meetings and for the monthly Operations meeting.
• To be a SME and/or Super user on Underwriting Systems as required.
• Ensure both personal and allocated class (es) compliance with document retention policy.
• To build and maintain close working relationships with Underwriters and Capita.
• To respond to all internal and external queries as required
• To act in accordance with all regulatory standards and principals
• To provide box support at Lloyd’s when required
• To ensure you are building and maintaining close working relationships Underwriters and TA’s
• Ad-hoc and general administration duties as and when required
• To run, update and upload the PMD report to Lloyds before the 15th of each month.

Premium Management

• To prepare, produce and distribute weekly premium management reports such as large movement and signed variance reports.
• To find and reallocate misallocated premium/signings.
• To liaise and work with all Underwriting Teams in all areas of Premium Management data integrity and answer any queries they may have.
• Responsible for USM processing:
• To process and validate risks signed through Xchanging; validation of all Underwriting Signing Messages (USMs).
• To carry out daily posting, to ensure end of month process posting deadlines are reached.
• Liaise with UTS, Underwriting, Xchanging and Brokers on processing queries, action and monitor until resolved.
• Identify and liaise with underwriters and chase as appropriate, for partial risks where premium has been processed through Xchanging.
• To ensure that USM corrections are actioned where applicable.

Continuous Improvements

• To align to our operating principles and to participate or instigate in continuous improvement initiatives, such as quick wins, root cause problem solving
• To review the current processes, for the areas you are responsible for, to make improvements and streamline the process
• To promote a continuous improvement culture amongst UTS

What we’re looking for:

• Good interpersonal and communication skill
• Competent in Microsoft Word, Excel, PowerPoint and Outlook
• Excellent general computer literacy
• Attention to detail
• Diploma / Degree in any field
• Working towards the ACII exams

What we offer

Our people are what make Talbot a market leading syndicate, so we are focused on creating a diverse, equitable and inclusive culture that helps us attract and retain great people. We pride ourselves on helping our people develop and hone their professional skills throughout their careers. Our employees have access to a broad range of best-in-class career development programmes, we run regular training courses and events throughout the year covering both technical and non-technical topics. Charitable giving is an important part of our culture too and we encourage people to give back to causes they care about, supporting them through our matched funding initiative and giving time off for volunteering.

Join our team clients team to provide L2 Application Production Support for global Supply Chain and Trade Finance applications in the Asia Pacific region.

Job Responsibilities:

• Collaborate in a 24/7 L2 Production Support team.
• Support worldwide Supply Chain and regional Trade Finance systems.
• Troubleshoot and resolve complex production issues independently.
• Perform root cause analysis and coordinate with teams for issue resolution.
• Respond to User Requests, Incidents, and manage Problems promptly.
• Communicate issue status to stakeholders.
• Contribute to preventive monitoring, Change Management, and Disaster Recovery.

Job Requirements:

• Expertise in ORACLE PL/SQL.
• Strong troubleshooting skills, UNIX/Linux familiarity.
• Understanding of JAVA/J2EE web-based applications.
• Experience with various technologies (Firewalls, Load Balancers, etc.).
• Knowledge of Security Practices, ITSM (ServiceNow), and ITIL.
• Bachelor's Degree in Computer Science or related field.
• 5-6 years of relevant experience with a focus on continuous improvement in application production support.

Interested candidates may apply through the application system with us. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Dimple Jain

EA Licence No: 11C5502

EA Registration No. R22107270

• Basic $4500 - $6000 (Depends on experience)
• Mon - Fri (8.30am - 5.30pm)
• Working location: Tai Seng (Nearby MRT Station)
• Permanent role + AWS + Bonus + Company Yearly Trip + Gathering Event

Job Responsibilities:

• Respond to regional IT support requests from end-users.
• Troubleshoot and promptly resolve hardware, software, and network issues.
• Provide both remote and on-site assistance for technical inquiries.
• Install, configure, and upgrade computer systems, software, and peripherals.
• Analyze recurring issues to implement permanent solutions.
• Collaborate with IT teams to address complex problems.
• Occasional Travel Required to Oversea Offices.

Job Requirements:

• Min. Degree in IT, Computer Science, or related field (or equivalent work experience).
• Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified Professional (MCP), or similar will be an advantage.
• Knowledge of Managing network equipment, like Cisco and Cisco Meraki will be an advantage.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

• Basic $4500 - $6000 (Depends on experience)
• Mon - Fri (8.30am - 5.30pm)
• Working location: Tai Seng (Nearby MRT Station)
• Permanent role + AWS + Bonus + Company Yearly Trip + Gathering Event

Job Responsibilities:

• Respond to regional IT support requests from end-users.
• Troubleshoot and promptly resolve hardware, software, and network issues.
• Provide both remote and on-site assistance for technical inquiries.
• Install, configure, and upgrade computer systems, software, and peripherals.
• Analyze recurring issues to implement permanent solutions.
• Collaborate with IT teams to address complex problems.
• Occasional Travel Required to Oversea Offices.

Job Requirements:

• Min. Degree in IT, Computer Science, or related field (or equivalent work experience).
• Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified Professional (MCP), or similar will be an advantage.
• Knowledge of Managing network equipment, like Cisco and Cisco Meraki will be an advantage.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Responsibilities:

• Manage the enterprise network infrastructure which includes configuration and maintenance of firewall, VPN, IPS, WAN communication device, router, LAN switches, WLAN network, DNS and DHCP servers
• Ensure all WAN and LAN network infrastructure and services are stable and reliable based on the company standard
• Relevant Experience in Firewall configuration, IPS, switch, router, servers (DNS, DHCP, Radius authentication servers), Transmission Control Protocol/Internet Protocol, Windows and Linux server operating system
• Embrace Cloud Computing Platform, Software Defined networking, Network Operations and Network Security (e.g. DDoS, VPN, Radius, 2FA)
• Perform IT Network monitoring and analysis of WAN traffic, ensuring maximum uptime in the region
• Establish a plan of action to resolve the problem and implement the network solution
• Support change requests for network solutions & services
• Manage automation of deploying network infrastructure with other teams including country IT
• Assist in IT project planning, coordination, and implementation in the region
• Participate in global and regional IT projects roll-out (e.g., Local Internet, VPN, WLAN, Cloud, Storage, Applications, Server, SD-WAN, etc.)
• Participate in new business initiatives (e.g., digitization) as a Network SME, Implementation and support of cloud and on-premises IP voice solutions, converged with data networking infrastructure.
• Manage and coordinate with vendors in achieving KPIs in system operations
• Document process, procedures, work instructions, system diagrams, inventory, etc.

Requirements:

• At least Diploma in Computer Science or its equivalent disciplines
• Ability to lead the IT team, manage effectively in a matrix organization, work closely with the country IT and vendors
• Minimum 5 years’ experience supporting regional network operations and implementation
• Proficiency in network protocols and security, Azure/AWS Cloud.
• Familiar with IP Protocols (ICMP, UDP, TCP); Routing Protocols (BGP, OSPF); Quality of Service; MPLS; Ethernet (STP, RSTP, VLANs)
• Experience with key network technologies: Cisco/Fortinet, QoS, SD-WAN, Open-source monitoring

Job ID: L57V6V75

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

TECHNICAL MANAGER

Responsibilities:

· Lead, train, and manage a team of technical professionals (project and system engineers) to provide Project Management, System commissioning, technical support, and Pre-sales to satisfy customer’s requirement and achieve company’s objective.

· Provide guidance and mentorship to team members, fostering a collaborative and innovative work environment.

· Effectively allocate tasks and responsibilities among team members based on their skills and expertise.

· Establish clear communication channels within the team. Ensure that team members are kept informed about project updates, organization changes, and any other relevant information.

· Conduct performance evaluations, set goals and provide feedback to team member to enhance their performance and career development.

· Collaborate with other departments, such as Sales, Operations, Service, IT, Finance & Admin to ensure alignment and coordination of technical activities with overall business objectives

· To evaluate new products/system to assess its suitability to be included in the new product and service packages for promotion to customers.

· To assist Sales Dept in the Pre-sales and tender bidding to secure new jobs

· To manage purchasing of equipment and company’s equipment and inventory

· preparation of project budgets and proposals for capital expenditure and investments in equipment, systems, or other assets and resources.

o To monitor performance of Sub-contractors to meet customers’ expectations with enforcement of Sub-contractor Control Procedure stipulated in ISO9002 procedure.

· Ensure systems and processes comply with workplace safety and health regulatory requirements.

· Ensure that customer quality specifications are constantly met.

Requirements:

· Degree in Engineering (Preferably Electronics) or equivalent.

· At least 5-8 years of relevant working experience in Security Industry, managing a group of 5 or more engineers.

· Possess excellent planning and organization, interpersonal and communication, and problem solving skills

· Excellent project management skills

· Able to work independently and make good decisions

Responsibilities:

• Manage and administer the online sales order to delivery and inventory replenishment processes
• Attend to customer enquiries
• Manage daily deliveries arrangement and stocks transfer
• Prepare reports and submit on a daily / weekly / monthly basis
• Analyse sales process and control inventory
• Check, verify and process billings and invoices
• Involve in quarterly stock take

Requirements:

• NITEC or Diploma in any discipline
• Prior sales support working experience in online e-commerce operation
• Familiar with e-commerce platform (such as Lazada, Shopee and etc.)

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Work & Responsibilities:

1. Performs all works assigned by the Project Director/Associate/Architect/Team Leader to meet the established project objectives (quality and standards) diligently.

2. Reporting to Project Associate/Director on all matters pertaining to design, technical and building code issues.

3. Assist in documentation during Conceptual & Detail Design Development stage.

4. CAD or manual drafting of sketch drawings.

5. Understanding & applying Building Regulations as directed by the Project Associate/ Architect.

6. Able to support, prepare and co-ordinate Autocad / BIM drawings for authorities' submissions via Corenet / Portal

7. Liaising with Consultants on matters of design & technical co-ordination issues and building regulations.

8. Attending Consultants/Site Meetings on matters of design & technical co-ordination issues and building regulations.

9. Works and coordinates with fellow team members on collective assignments.

10. Familiar with local code, regulation, and authority submission

Requirements:

• Diploma/ Degree in Architecture / Interior Design or related field.
• Proficiency in AutoCAD, Revit (or other relevant design software). PowerPoint and sketchup for presentation will be advantaged.
• Ability to adapt to changing project demands and deadlines.
• Ability to work in a team environment
• Excellent communication and interpersonal skills.
• Experience in all aspects of Design from concept through construction will be an advantage.
• Possess excellent technical design skills with an eye for details.
• Keen eye for aesthetics, sensitive in details design with a good knowledge of building materials.

Minimum 5-8 years relevant working experience will be preferred.

Role:Technical Product Manager

JD:

Description:

As the Technical Product Manager, you will be responsible for the end-to-end product lifecycle, from ideation to execution. Your primary responsibilities will include:
Business Storytelling & Research: Develop compelling narratives, create executive presentations and conduct in-depth market research to define the product’s value proposition and market positioning.
1. Needs Assessment: Establish a structured framework for conducting needs assessments, identifying pain points and collecting feedback from clients and stakeholders.
2. Business Use Cases: Define and document business use cases, ensuring alignment with client needs and product capabilities.
3. Product Strategy & Roadmap: Collaborate with cross-functional teams to define the product strategy and create a comprehensive, well-prioritised product roadmap.
4. Vendor Evaluation: Evaluate vendor proposals, ensuring a deep understanding of technical details and how they align with business objectives. Provide a clear framework in the evaluation, scoring and selection process through compelling business writing.
5. Technical Requirements: Generate comprehensive technical requirements to guide the development of the platform’s design and implementation. Facilitate technical discussions and provide essential guidance to bridge business needs with technical solutions.
6. Product Development: Translate business requirements into technical specifications and communicate effectively with technical teams.
7. Commercial Model Development: Define the commercial model for the platform, considering pricing, monetization and revenue strategies.
8. Cross-Functional Program Management: Lead and coordinate a program that involves various stakeholders, from securing budget to defining RACI and resource required.
9. Leadership Engagement: Engage with sponsors and stakeholders to help shape their vision and provide guidance in aligning business goals with the product.

Qualifications:

1. 5-8 years of experience in program management, product management, or similar roles within the financial services industry. High preference will be given to candidates with Securities Services, Capital Markets background.
2. Technical acumen with the ability to understand complex technical concepts, API specifications and nuances that come with a SaaS platform, and to engage in technical discussions.
3. Exceptional business writing, storytelling and research skills.
4. Strong project management skills with the ability to drive projects forward in an ambiguous environment.
5. Experience in needs assessment, user research and market analysis.
6. Proficiency in evaluating vendor proposals and conducting vendor assessment
Desired Skills:
1. Techno-functional expertise with an understanding of the Securities Services business and technical aspects.
2. Experience in building and launching digital products from ideation to commercialisation.
3. Excellent communication, presentation and stakeholder management skills.
4. Strategic thinking and the ability to identify opportunities for product innovation.

Responsibilities

• Managing and leading a team of engineers for SOC engineering operations
• Front customer engagement for engineering tasks / initiatives
• Responsible for ensuring tasks are delivered in a timely manner
• Responsible for understanding customer’s requirement for engineering tasks / initiatives
• Responsible for ensuring SOC core services uptime
• Responsible for making service-wide impact assessment in the event of issues
• Responsible for making service wide impact assessment before approving change requests
• Responsible for overall capacity management and monitoring
• Responsible planning for development of engineers’ skills and competency
• Provide mentorship and guidance to junior staff

Requirements

• Bachelor’s Degree in Information Technology or Cyber Security
• Professional certificates such as SANS or ISC2 would be advantageous
• At least 7 years of IT security experience and experienced in a wide range of cyber-security technologies
• Technical knowledge in the following information security technologies & solutions is preferred: SIEM, SOAR, UEBA, EPP, EDR, Virtualization, Networking, Big Data
• Experience in IT Network / System Administration is a requirement
• Experience as a technical lead in large-scale projects involving multiple technologies as part of a turn-key solution
• Strong troubleshooting and analytical skills that can resolve issues as the final point of escalation
• Strong presentation, communication and written skills
• Basic project management skills
• Positive working attitude
• Passionate in information security

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Interested candidates, kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Job Description:

• Handle claims notification and registration
• Issue expired cheque
• Handle screening of medical bills to verify with policy information and status
• Liaise with and follow up with claimants, policyholders and agents

Application Procedures

Interested candidates, please email your resume to:

Attention: Jamie Tan Pei Zhen (CEI No. R2199473)

[email protected]

Recruit Express Pte Ltd (EA No. 99C4599)

Job Summary:

We are seeking a highly skilled Technical Program Manager (TPM) to join our dynamic team. The ideal

candidate will have a strong background in project and program management, with a focus on coordinating and

driving the successful delivery of complex technical initiatives. The TPM will play a crucial role in aligning

technical projects with organizational goals, ensuring efficient resource utilization, and fostering collaboration

across diverse teams.

Job Description:

● Lead and manage multiple technical programs from initiation to completion, ensuring alignment with

business objectives.

● Develop and communicate program goals, objectives, and milestones to stakeholders.

● Foster collaboration between technical teams, ensuring a cohesive and integrated approach to program

delivery.

● Collaborate with product managers, engineers, vendors and other stakeholders to drive successful

outcomes.

● Coach, mentor, motivate and supervise project team

● Ensure that projects and programs are proceeding according to scope, schedule, budget and quality

standards

● Manage project and program issues and risks to mitigate impact to baselines

● Build and maintain relationships by engaging business leaders to establish credibility, solve problems,

build consensus and achieve objectives

● Develop and deliver progress reports, documentation and presentations to various audiences. Integrate

and synthesize information across departments for efficient communication, reporting and expectation

management

Job Requirements:

● Bachelor's Degree in a relevant technical field or equivalent work experience

● Experience with AWS services (CDN, WAF, API gateway, ECS, Lambda, RDS)

● 5+ years of project & program management experience, including tracking and planning projects

● 5+ years of experience working with business stakeholders within a cross-functional matrix environment

● Experienced in SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall

● Strong leadership, diplomatic and motivational skills including the ability to lead multiple business and

technology organizations

● Proven ability to work creatively and analytically in a problem-solving environment demonstrating

teamwork, innovation and excellence

● Excellent leadership, communication (written, verbal and presentation) and interpersonal skills

● Self-motivated, decisive, with the ability to adapt to change and competing demands

● Effectively bilingual in English and Chinese as dealing with products in Chinese

● Experience in planning, designing, developing, architecting, and implementing cloud solutions on AWS

platform is a plus.

COMPANY DESCRIPTION

Mediacorp is Singapores largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The Engineer in Media Asset Management Support will be providing comprehensive technical services to support the Companys broadcast enterprise systems for workflow orchestration, media asset management and post-production. The engineer will be providing professional services in supporting the system maintenance, operation requirements and implementation of project with alignment to the Companys business strategy. You arerequired tocarry out corrective maintenance, preventive maintenance, security patching and remediation for all systems under Media Asset Management Support (MAMS) with minimum supervision. The Engineer is required to perform shift duty and to provide standby support during key events (The Engineer will also need to implement new solutions and manage projects for system under MAMS.

Responsibilities

• Provides technical support for Media Asset Management (MAM) systems, post-production systems, workflow orchestration and etc.
• Perform corrective and preventive maintenance.
• Perform system analysis and troubleshooting to identify issues and provide resolution with minimum supervision.
• Perform security measure and hardening of system and remediation.
• Perform system administration, configuration, and setup.
• Liaise with different business units to provide technical solutions to enhance operations and system setup.
• Evaluate and recommends new technology.
• Perform shift work and standby duty.

• Degree/Diploma in Electronics/Electrical Engineering, Info-Technology, Computing or Media.
• Minimum 1 year of relevant working experience
• Strong broadcast IT knowledge, well verse in Microsoft server, Microsoft SQL, VMWare, Window OS, Unix, Red Hat, Centos, Ubuntu, Cloud knowledge
• Familiar with Networking solution such as Cisco and Arista, Dalet, Baton, Diva, ESB, Vantage, Avid PAM, Avid Media Central, broadcast workflow and production systems and file format
• Relevant experience in supporting, Media Asset Management, Post-Production Systems and/or Workflow Systems will be an advantage

For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

We currently offer the following position in our office in Singapore which will be hybrid.

Service Support Administrator

Your Responsibilities

Overview

The incoming Service Support Specialist is responsible to drive the SEA service administration and backend operation forward through DBS approach, meeting operation metrics, ensuring resources optimization and timely reporting. He/She has overall accountability to build a robust service support standard work, collaborate with sales operation to drive growth, effective management of dealers‘ service teams, as well as radically increase in customer satisfaction.

• Responsible for service contract management in new contract creation, contract renewal and contract termination.
• Responsible for timely service billing.
• Responsible for service warranty and service repair in processing of service order, coordination of shipment and arrangement of loaner if necessary.
• Responsible for service call management and PM scheduling.
• Document backend service processes.
• Service support on service enquires, service quotation, service inventory management and invoices preparation.
• Drive annual review of service pricing
• Perform customer and service data analysis
• Champion for SAP and SFDC

Key Deliverables

• To process all warranty claims and perform service billing timely
• To handle customer request and quote service quotation timely
• To prepare and submit monthly service performance and growth report
• To work with team, peers, stakeholders to drive customer satisfaction and operational targets
• Deployment of standard work (SW) and daily management (DM)
• To meet all service metrics:Revenue and orders
  Utilization and productivity
  Total Time to Repair (TTR) and First Time Fix rate (FTF)
  Inventory ITO and management of warranty cost impact
  Customer Satisfaction (NES/NPS)
  

Your Profile

• 2 years of service management experience in aftersales service delivery function, preferably in a sales & service organization, especially in medical device, life science instrument, and healthcare equipment industry.
• A good team player with excellent communication and interpersonal skills.
• ERP knowledge, preferably SAP and SFDC is a plus
• Possess business management, marketing, technical degree or equivalent

What We Offer

• Equal pay is a given for us.
• Learn all there is about Kaizen, PSP's and Muda as part of our Danaher Business System (DBS) trainings - if you believe in continuous improvement like us
• We have no room for prejudices and stereotypes. We promote equal opportunities, diversity and inclusion.
• We offer a balance between support and autonomy to achieve your own goals in an international environment.

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

Get More Insight

Learn more about what we do and who we are by watching our company video “We Are Leica”: https://www.youtube.com/watch?v=1zHmalqMXN4

Are you interested to discover new opportunities in an innovative, team-oriented environment?

Do apply online - we are looking forward to your application!

Interested applicants can send your resume to [email protected] and allow consultants to match you with our clients. No charges will be incurred by candidates for any service rendered.

As a System Engineer, you are responsible for supporting critical infrastructure services such as Active Directory, Secret and Identity Management, or Remote Access Systems, across on-premises and cloud, in a fast-paced environment.

Roles & Responsibilities:

• Plan, design, install, configure, and administer critical infrastructure services such as Active Directory, Remote Access system, Secret and Identity Management system across on-premises and cloud.
• Perform regular system patching or upgrades to maintain product supportability.
• Prepare documentation and develop standard operating procedures.
• Serve as an escalation point for troubleshooting and issue resolution on 24x7 basis.
• Continuously automate system operation, enhance monitoring, malware detection and auto-recovery capability.
• Continuously improve system security posture, assess risks exposed by security vulnerabilities and carry out remediation by SLA.
• Continuously enhance system capability, design solutions to technical problems and implementation changes to existing systems or new system.
• Work with various teams in implementing integration solutions with Active Directory, Azure Active Directory, API Platform, Secret Management, etc.

Requirements:

• Tertiary education (Degree or Diploma) in relevant field is preferred.
• At least 4 years of relevant work experience in designing, deploying, and managing Microsoft Active Directory.
• Technically competent in following technologies:

1. Azure / AWS / GCP
2. Azure AD / Microsoft Entra
3. Microsoft ADFS
4. Infrastructure as code such as Terraform, Ansible, Python or other automation languages
5. DevSecOps practices
6. Remote Access systems like Citrix, Microsoft RDS, Amazon Workspace or HashiCorp Boundary
7. PKI, Secret Management or Vault solutions
8. Identity and Access Management Systems/ Privileged Identity Management systems

• Professional certification in Cloud, Security and/or similar credentials would be advantageous.
• Self-motivated team player who demonstrates initiative and possesses strong analytical skill.
• Strong communication skills and ability to work collaboratively with different stakeholders.
• Ability to work beyond business hours and on weekends for work contingencies or for planned activities where necessary.

Irene Koo

IT&T Recruiter

BGC Group Pte. Ltd., Singapore

EA License No.: 05C3053

• Liaise day-to-day fuel farm operations as per Standard Operating Procedures (SOPs).
• Enforce quality, environmental, occupational, health, security, and safety standards adherence.
• Organizes technicians to execute necessary operations in accordance with established plans.

Requirements:

• NITEC and above
• At least 5 years of experience in Aviation industry.
• Possess valid class 4/5 and forklift license
• Proficient in utilizing applications with a strong awareness of cybersecurity.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

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EA Licence: 19C9701
Registration: R21100996

Work with Engineers regarding model accuracy, design, drafting standards and design documentation.

Work closely with Designers, Drafters, and Engineers to ensure coordination design effort is maintained.

Complete project responsibilities within scope, budget and schedule.

Review drawings for completeness and accuracy.

Maintain all revisions of project drawings.

Update and maintain drafting log.

Develop 3D models by analyzing prototypes and 2D drawings.

Examine and check engineering drawings for compliance with cited specifications.

Provide timely technical assistance and solutions to the team.

Participate in project meetings and conference calls as required.

Prepare engineering documents for customer submittals

Job description

1) IT Support monitors and maintains the company computer systems, install and configure hardware and software, and solve technical problems.

2) Provide technical support to customers via email, phone and onsite.

Responsibilities

1) Serve as the first point of contact for customers seeking technical assistance over the phone and email.

2) Perform remote troubleshooting through diagnostic techniques and pertinent questions.

3) Perform regular system monitoring, backup status and OS updates.

4) Determine the best solution based on the issue and details provided by customers.

5) Direct unresolved issues to the next level of support personnel.

6) Record events and problems and their resolution in ticketing system.

7) Maintain up to date and accurate customer documentation.

8) Follow-up and update customer status and information.

9) Identify and suggest possible improvements on procedures.

Job Requirements

Candidate must possess at least Primary/Secondary School/"O" Level, Higher Secondary/"A" Level/Pre-U in any field.

At least 1 Year(s) of working experience in the related field is required for this position.

Proven experience as a help desk technician or other customer support role.

Tech savvy with working knowledge of Windows 10, Windows Server, DNS, router, NAS, email, printer.

Good understanding of computer systems, networking, ERP system.

Ability to diagnose and resolve basic technical issues

Proficiency in English.

Excellent communication skills.

Customer-oriented and cool-tempered.

Responsible for the Technical Department, providing leadership to existing technical team (consists of 1 technical supervisor and several technicians) by ensuring the entire plant laundry machinery, utilities equipment, premises and facilities are maintained at optimum level so that operations could carry out smoothly, efficiently and effectively.

KEY RESPONSIBILITIES

• To ensure all maintenance operations adhere to the applicable statutory legislations and regulation, also responsible for all the technical staff to work in a safe and healthy environment.
• To manage plant technical maintenance activities, technical staff planning, deployment and improve productivity of the technical operations.
• To ensure the life span of all equipment, system and structure can be prolonged with minimum disruption and operating costs.
• To prepare and manage annual technical operational budget
• To take charge of workplace safety & health
• To maintain ISO as well as bizSAFE certification
• To lead and supervise Procurement and Information Technology (IT)
• To take up projects or committees as and when assigned by the Management.

KEY REQUIREMENTS

• Degree / Diploma in relevant discipline such as in M&E, Industrial & System Engineering.
• Relevant working experience preferred.
• Good knowledge of Microsoft Office software.
• Able to work independently and results-orientated.
• Possess ability to lead and motivate a team include managing conflicts.

Responsibilities:

• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides.
• Develop supporting documentation for all Service Operation activities.
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in investigation of user reported issues
• Develop mitigating and/or preventive solutions
• Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
• Evaluate potential solutions and make recommendations to resolve application issues and user queries.
• Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA)
• Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
• Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification)
• Liaise closely with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies.
• Work with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems and changes.
• Provide periodic updates and reports to internal and user management

Requirement:

• A recognized Diploma / Degree in IT or related discipline
• At least 3 years of hands-on experience in software development and maintenance support
• Possesses an excellent understanding of business requirements and IT strategies
• General Understanding of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to other systems.
• Experience in implementing multiple websites/web applications on same platforms with interdependency of data and shared features will be advantageous.
• Possess strong MS platform knowledge and skills.
• Excellent knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions
• Full project lifecycle experience in designing and implementing large applications.
• Good problem solving and analytical skills to resolve technical problems;
• ITIL v3/v4 certification and strong service oriented experience / background preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

Qualifications

Education

• Associate's Degree
• 4 - 7 Years of Experience

Job Description:

• Perform in-house and onsite system maintenance tasks related

• Able to do troubleshooting for both hardware & software

• Able to support engineering department activity, daily operation and ad-hoc tasks

• Able to perform 24/7 standby

• On job training provided

• Willing to be deployed overseas to support maintenance work as required

Requirements:

• Minimum Diploma in Engineering or related technical field with 2 years experience

• Only Singapore citizens need apply

• Preferably possess Class 3/3A Vehicles license

• Positive attitude

• Be able to work with cross functional teams

• Candidate without prior experience will also be considered