Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Customer Support Coordinator - European Engineering MNC

1 year contract renewable

Salary: $4000 max

5 days work week

8am - 5pm

Location: Ayer Rajah

Job Scope:

· Ensures the resolution of customer issues (e.g., order deliveries, logistic, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

· Perform order fulfillment, logistic support and take ownership for all outgoing transaction on time.

· Response to customers’ enquiries on order status and delivery issues promptly with accurate information.

· Tracks regular target performance and provides results to management Coordinate with 3PL on shipment arrangement, custom clearance and logistics delivery.

· Coordinate and update transportation information of goods between customers and suppliers.

· Ensure job closures as per target set and ensure smooth execution of daily shipment.

· Updating tracking platform on a regular basis and follow up closely with the relevant parties to resolve any issues, complaints with satisfaction.

· Coordinate with packer on special packing for fumigation, booking of shipments, prepare shipping mark, and shipping document at the request of the customers.

· Coordinate on Certificate of Origin application from Chamber of commerce at the request of the customers.

· Facilitates and support on Letter of Credit / Bank guarantees/ Bonds process for orders when it is required.

· Coordinate customers’ complaint to the Quality Assurance / warranty issue / Store and follow up with corrective actions.

· Ensure billing on time and sending invoices to customers promptly.

· Provides back-up support to commercial operation team members in the performance of job duties as required.

Support on business administrative activities to raise PR for pantry supplier, catering, and other business activities when it is required.

Responsibilities

· Carry out preventive and corrective maintenance of I&C field equipment /control system on area of his charge

· Carry out overhaul program of the generating unit for I&C field equipment and control system

· Interlock testing of Boiler, Turbine, HRSG, BOP and Generator after overhaul

· Supervise contractors in site works involving I&C field equipment

Key activities such as

o Identify failed equipment for rectification

o Responsible for the maintenance of process control equipment

o Monitoring of performance of process control loop, field equipment in the plants

o Witnessing of acceptance tests of new equipment with senior officer

o Data entry and up keeping of maintenance activities

o Drafting and updating of plant control drawing when necessary

o Troubleshoot and repair of process control equipment

o Carry out toolbox meeting for contractor

o Requisition of PTW

o Requisition of store materials required for maintenance

o Carry out OT user review, OT system patch update, antimalware update, OT system capacity review, OT system inventory review

Requirements

· Diploma in Electrical Engineering or related discipline with at least 1-3 years of relevant experience

· Understanding basic operation principles of Combined Cycle Plant

· Understanding basic cybersecurity of OT system

· Understanding of operational part of the process control equipment such as: Controller, Data gateway, Input/out module, Operator workstation, Engineering Workstation

· Able to read schematic drawing, P&ID, Interlock circuit, Function block diagram

· Able to calibrate and troubleshoot control equipment, PC based systems

· Able to carry out intermediate level of routine, preventive and breakdown maintenance without guidance

· Able to analyse and troubleshoot PLC fault

· Able to use and navigate engineering tools

· The offered job grade/designation will be based on candidate’s experience, competencies and skillsets

To apply, please visit to www.gmprecruit.com and search for Job Code:13697

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

Our client is a well-established MNC, market leader in the Automation Solutions industry. They are looking for a Technical Sales Engineer to assist their team for the next phase of their business. They are located in the East – easily accessible.

Responsibilities:

• Establish strong connections with potential/existing customers to comprehend their service needs, providing/ensuring effective customer service
• Provide comprehensive information about the company’s products and services, addressing any enquiries promptly
• Expand the company’s existing customer base, and maintain the current key accounts by identify potential opportunities
• Collaborate with the company’s engineers and technical professionals to prepare/maintain accurate costing plans and customer documentation
• Ensure customer satisfaction by demonstrating cost-effective solutions and operational enhancements
• Provide technical training and guidance to the various customers, enhancing their product knowledge
• Formulate detailed sales engineering reports by collating/analyzing the various sales data
• Contribute to the collective team effort by achieving specified objectives and targets as required
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in a relevant field of Engineering (Relevant working experience can be considered as well)
• Minimum 1 year of relevant technical sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Responsibilities:

• Manage high severity incidents and high customer impact incidents focusing on fast recovery
• 24/7 Application L2 Support (12 hour shift)
• Ensure SIT and UAT approval and UAT BU Sign off
• Champions production resilience and availability, focusing on superior client experience, by working with the operation team and technology development teams
• Drive the implementation of Site Reliability Engineer (SRE) and Chaos Engineering design for all strategic systems
• Drive effective communication between business and technology with regards to production service reliability and performance
• Drive continuous improvements in processes or systems leveraging Site Reliability Engineering methods
• Respond to, evaluate and analyse production incidents to minimise their impact as well as devise innovative solutions to prevent them in the future
• Improve the reliability and availability of systems by gathering hard data, designing systems for increased service reliability and performance
• Provide expert advice and training to our engineers as to which technology solutions and advanced reliability techniques to use on each situation

Requirements:

• At least 4 years of experience
• Experience driving major production incidents and organise incident retrospective meetings
• Experience with Core Java 8, Cloud Foundry and non-relational databases, and Linux, Unix systems
• Experience with high availability, high-scale, and performant systems
• Experience with python and Unix scripting

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

• Coordinate and support the sales team in achieving their sales targets for insurance policies and products.
• Support the sales team in preparing and processing insurance policies, quotes, and applications.
• Respond to inquiries about insurance coverage, policy details, claims, and related issues.
• Prepare and maintain accurate sales reports, records, and customer databases in compliance with relevant regulations and company policies.
• Communicate effectively with team to gather required information, answer inquiries, and provide exceptional customer service.
• Provide administrative support to the sales team by managing paperwork, filing, and documentation.

Requirement:

• GCE ‘N’ level & above.
• At least 2 years of admin experience in Insurance industry.
• Proficient with Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Manage and provide support to customers and managers
• Perform sales administrative and order management functions
• Handle customer enquiries and correspondences
• Liaise with various departments on planning, delivery, quality, engineering and registration matters
• Provide design and administrative support in marketing materials and corporate website
• Any other sales administration and marketing related duties as assigned

Requirements

• Min N / O level
• Min 2 to 3 years of order fulfilment / sales support exp

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Recruiter Ref code: #HKH

Job Description

• Industry/ Organization Type: Marine Equipment Wholesaler
• Position Title: Sales Support Admin
• Working Location: Tuas West
• Working Hours: Monday – Friday, 9 am – 5.30 pm (One Saturday per month, 9 am – 12 pm)
• Salary Package: Up to $3000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Coordinating the sales team by preparing quotations, following up with the order process till receipt of payment, filing documents.
• Support the end-to-end daily commercial operations aspect.
• Coordinating the operations team for the arrangement of engineer(s) onboard the vessel locally/overseas.
• Handle customers' disputes or complaints and minimize such occurrences.
• Prepare sales report for management review.
• All other duties as assigned by the Manager.

APPLY NOW!!!

• Minimum Diploma in any discipline
• Good command of English both oral and written
• Proficient in Microsoft Office

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65622 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

About the role: Application Support Analyst (on site)

This role is about problem solving supporting trading applications for Global Derivatives Markets

Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. Direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.

You will work with the very latest in low latency trade execution technologies, maintaining Linux server and Windows client applications across our global distributed architecture in both proprietary private cloud and in public cloud environments.

This is a technical role based in our Singapore Downtown office. Supporting our global client base and working as part of a global team, communication is key – both with clients and with colleagues across multiple teams and time zones.

You will be required to:

● Respond promptly to support requests and enquiries from clients.

● Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.

● Support customers and resolve issues related to order entry, risk management, and exchange connectivity.

● Conduct analysis of complex order and trade histories.

● Work directly with new customers to coordinate the deployment and configuration of the company’s products.

● Manage distribution and installation of software enhancements and upgrades.

● Work directly with various exchanges and our software engineers to test and conform new software releases.

● Work with our infrastructure team to test and complete various server and network upgrade projects.

● Liaise with Stellar’s overseas offices to provide seamless 24-hour customer support.

About you

● Have a Computer Science, Engineering, or related technical degree.

● Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.

● You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.

● Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.

● Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.

● You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.

● You may have previous experience supporting applications that connect to any of the major global derivatives exchanges such as CME, EUREX, SGX or OSE and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.

● Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.

● Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

How to Apply

Please email your CV to [email protected]

Job ID: 487428

Responsibilities:

• Preparation of documents (e.g. order processing, verifying payment, delivery orders).
• Arrange delivery
• Coordinate with customer and supplier.
• Maintain and update sales records
• Assist in monthly sales closing.
• Any other ad-hoc duties

Requirements :

• Nitec and above
• At least 2 years of similar exprience required

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities
EA Personnel Name: Chong Gui Feng
EA Personnel Registration Number: R1768033
EA License no.: 07C5771

Sales Specialist (Sales Support) - Semiconductor [3770]

• 5 days (9am-6pm)
• Kallang
• $2500-$3200

Responsibilities:

• Able to handle order processing, quotations generation and monitoring of delivery shipment

Requirements:

• Minimum ‘O’ Levels with 1 year relevant experience

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Initiate, coordinate and enforce optimal operational policies and procedures.

Supervise deliveries of goods into warehouses and ensure products are accounted for.

Oversee the general operations of a warehouse and its staff. Handle the recording and maintaining of inventory, advising the imports received and items exported.

Also train new workers and ensure their performance is adequate.

Organising deliveries, storage and despatches of goods in warehouses.

Supervise deliveries of goods into warehouses and ensure products are accounted for.

Picking and sorting operations are carried out safely and securely.

Initiate, coordinate and enforce optimal operational policies and procedures.

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.

As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will:

• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
• Troubleshooting hardware related issues and replace parts if needed
• Troubleshooting software related issues and apply fix
• Work with team members in completing job assignments
• Follow process to attend assigned jobs and escalate issues

You already have:

• Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
• 2-5 years of experience with end user support.
• Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
• Collaboration experience including knowledge of remote control of PCs
• Strong customer service skills
• Attitude as a team player
• Fluency in both written and spoken English

Job Description

• Industry/ Organization Type: Consulting Firm (Construction)
• Position Title: Engineer Consultant (Civil / Technical)
• Working Location: West (Nearest MRT: Jurong East)
• Working Hours: 5 days (Mon to Fri - 8:30 AM to 6:30 PM)
• Salary: Up to SGD 3500+ Bonus
• Duration: Permanent Role

Key Responsibilities

• Prepare reports, writes ups, design calculations and technical specifications;
• Prepare 2D/3D drawings;
• Planning and overseeing projects;
• Feasibility and technical studies including site investigation;
• Site inspection and investigation when required (working time to suit project requirement);
• Liaising with client, authority, architect, engineer, contractor and supplier for coordination and to resolve design and development issues;
• Conduct research and data search (physical and electronic) on topics and Capstone Project (in-house or with other tertiary institutions);
• Ensure project compliance with latest Code of Practice and legal requirements;
• To attend training courses arranged by the company.

APPLY NOW!!!

• Bachelor of Engineering (Civil & Structural Engineering);
• Recognised by Professional Engineer Board Singapore (PEB); Other Built Environment Degrees (Degrees in Building, Environment Engineering, Architecture etc.) will be considered;
• Able to operate fluently on Microsoft Office applications (Word, Excel, PowerPoint, Outlook, MS Project);
• Able to perform engineering hand calculation to BS and/or EC code of practice (BS 8110, BS 5950, EC2, EC3 and EC5) is an added point;
• CAD skills (BIM capability with point cloud processing preferred);
• Willing to travel and station overseas.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65005 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

The major responsibilities of this position include, but are not limited to:

Organise and Execute Back To Work Programme

· Assess participants for their job readiness using a recognised tool after referrals are received. (Participants to attend RWP once a week in addition to the BTW session(s)

· Facilitate training for participants job readiness

· Prepare and execute on-job-training (practicum)

· Create a wellness plan with the participants that outline what the participants should do in terms for crisis

· Monitor participants in the workforce for a period of 6 months from the time of employment. (Continue to engage, review crisis plans and empower participants to remain employed in the form of telephone calls, meet up sessions and or both during the time of employment

· Provide feedback of the participants progress to senior programme coordinator and caseworkers

· Attain feedback form the employers of the participants progress

· Network with future employers, social enterprise and other agencies for job vacancies

Basic Computer Skills Trainer

· Assessing participants’ needs

· Designing training programmes, create structured training programmess that cover the fundamental aspects of computer skills. This includes topics such as operating systems, file management, word processing, spreadsheets, internet browsing, email usage, basic troubleshooting, and online safety.

· Delivering training sessions, explain concepts, demonstrate procedures, and provide hands-on exercises to ensure participants grasp the material effectively.

· Providing individual assistance, provide one-on-one support, answering questions, clarifying doubts, and guiding them through the learning process at their own pace.

· Monitoring progress, track the progress of each participant, ensuring they are advancing and achieving their learning objectives. This may involve understanding and adjusting the programme accordingly.

· Offering troubleshooting guidance, helping participants troubleshoot common issues they may encounter during computer usage.

· Staying updated, since technology evolves rapidly, so it's crucial to stay up to date with the latest advancements and changes in computer systems, software applications, and digital tools.

· Documenting and reporting: Keeping records of the training sessions, participants progress, and any feedback or assessments. To maintain an accurate documentation to evaluate the effectiveness of the training programmes.

Recovery Wellness Programme (RWP) Duties

· Support in running RWP activities

· Mentor Assistant Programme Executives in administrative duties and in co-facilitation of RWP activities

· Provide input and take on tasks under the Recovery planning team

· Covering of RWP duties across centres when staff on leave

Others
Perform any other duties as assigned by Assistant Manager

Job Qualifications:

· A diploma or equivalent with minimum 1 year of relevant experience

· Proficient in Microsoft Office software

· Ability to multitask and prioritize daily workload

This is a 12 months contract assigned to our client

Work Location : To be confirmed

Salary Range : $5,000-$7,500

Job Description

As an Entry-Level Infra Tech Support Practitioner, you will be responsible for the day-to-day IT Infrastructure Operations.

Your primary skill in IT Infrastructure Operations will be utilized to ensure that the project is completed successfully.

1. Provide technical support for IT infrastructure operations.

2. Ensure that the IT infrastructure is running smoothly.

3. Collaborate with the team to ensure that the project is completed successfully.

4. Troubleshoot and resolve any issues that arise during the project.

5. Ensure that all work is completed within the project timeline.

6. Provide support to the team and ensure that the IT infrastructure is running smoothly.

Top 3 Mandatory skills

1. IT Cloud Infrastructure Operations

2. Full Stack experience (NodeJS, ReactJS)

3. AWS Cloud administrative skills

Certifications

1. AWS Developer associate

2. AWS Administrator SysOps certified

Skills which are good to have / optional

1. Service management

2. DevOps pipeline understanding

3. System integration background

4. Incident Management

5. Problem Management

Responsibilities:

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing
• Assist in preparation & submission of relevant reports and documents

Requirements:

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Ready for dynamic and fast-paced environment
• Strong phone presence, interpersonal & customer service oriented
• Excited about the opportunity to develop consultative sales skills and aiding team to meet monthly targets
• Enjoying interacting and communicating with people, and maintain good rapport with our IT Business Partners
• Proficient in MS Office

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.
GEMS Recruit/EA License: 23C1459
EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Responsibility:

1. Assist the sales team on any pre-sales inquiries

2. Provide professional technical support to our customers

3. Perform product testings to better understand our products

4. Provide trainings to both our internal staffs and our customers

5. Carry out professional after-sales support duties such as troubleshooting and warranty claim

Requirements:

· Diploma/Degree in n Information Technology/Computer Science, Electrical/Electronic or equivalent;

· Team player, fast learner, and able to work independent;

· Working experience in CCTV, Access Control and Integrated Security will be advantageous;

Other Information:

· 5 days work week (9:00~18：00)；

· Work location: Bukit Batok;

· Attractive salary package + Incentive + Performance allowance;

· Position availability: Immediately;

· Whatsapp Chris (60122210121) for more info

. Email your resume: [email protected]

Sales Admin Assistant

Location: Woodland

Salary range : $2000 - $3000

Working days: Monday - Friday (7.30am -5pm / 8am-5.30pm / 8.30am-6pm)

Job Responsibilities

• Provide support to the Sales team in the administrative duties
• Assist in order processing, quotation and delivery arrangements.
• Liaise with customers on the shipment arrangement to ensure timely and cost-effective deliveries.
• General administrative tasks. (e.g handle customers' enquiries, data entry, filing etc)

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Job Scope:

Customer Support:

• Respond to client queries and issues related to Anaplan functionality promptly.
• Provide clear and concise instructions to users, ensuring efficient problem resolution.
• Collaborate with cross-functional teams to address complex technical challenges.

Technical Troubleshooting:

• Diagnose and resolve technical issues within the Anaplan platform.
• Conduct in-depth analysis of reported problems and implement effective solutions.
• Work closely with the development team to escalate and resolve advanced technical issues.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in technical support roles, with a focus on Anaplan or similar planning and modeling platforms.
• Strong problem-solving skills and the ability to communicate complex technical concepts to diverse audiences.
• Familiarity with cloud-based technologies and understanding of database management systems.
• Excellent interpersonal and communication skills for effective collaboration with internal teams and external clients.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd | RCB No. 200007268E | EA License No. 01C4394 | Reg. R21100696 | Agnes Goh Li Er

Working Location: Tampines/ Senja/ Pearl Hill Care Home

This role manages the daily ward administration activities by providing administrative support to the Nursing Team of the Care Home, thereby ensuring smooth delivery of the resident-related services in accordance to the stipulated service level standards.

JOB RESPONSIBILITIES

Administrative Duties

Record the following information to ensure accuracy in a timely manner:

• Medical Certification
• Hospitalisation
• Overseas Leave
• Tabulate and submit monthly overtime claims for nurses
• Monitoring and arranging trainings for nursing staff , as required
• Movement of staff from apartment to dormitory and vice versa
• Manage the Escort Services
• inform staff of any deliveries or letters for them

Handling of Documentation

• Uploading of residents' documents and keying of records into the IT Portal, such as NHelp or any other system assigned
• Filling of Staff-related documents and audited documents, for licensing audit purpose.

Nursing Dashboard

• Track and report of data related to nursing sensitive indicators ( e.g. Falls, Medication Errors, Pressure Injuries etc)
• Analyze and prepare slides for monthly presentation

Procurement

• Manage & ensure adequate supplies of consumables (surgical , stationaries and linen) accordingly to par levels and utilization charging compliance.
• Manage purchase requisition requests and handling invoices for payments.

Assist the Senior Nurse Manager in the preparation & readiness for the two (2) yearly licensing processing

Performs any duties as assigned by the Senior Nurse Manager/Assistant Director/Director of Nursing.

JOB REQUIREMENTS:

• Candidate must possess at least a ‘O’ Level/ Diploma in any discipline
• At least 2 years of administrative experience, preferably in clinical/ healthcare settings
• Meticulous with an eye for detail
• Good communication and organisational skills
• Proficient in Microsoft Office (i.e. Microsoft Word, Excel and Powerpoint)

Interested candidates, please click on apply now.

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.

Responsibilities:

• Support any networking events with stakeholders such as government agencies, grassroots, and community-based organizations to raise awareness of mental health
• Support mental health screening events to identify those who are at-risk/diagnosed with mental health conditions and connect them with the right services for early diagnosis and treatment
• Provide basic emotional and cognitive support to clients who are at-risk/diagnosed with mental health conditions and/or their caregivers and link them up with relevant services based on their needs
• Ensure proper maintenance of case documentation and timely submission of reports to external parties
• Support the run of a caregiver support group

Requirements:

• Diploma Holder preferably with some social service experience
• Passionate to work in the mental health sector and community services
• Good communication skills (oral, written, bilingual) and interpersonal skills
• A team player who can also work independently
• Detail-oriented in keeping proper documentation
• This position is on a contract basis

Work Location: Simei

Work Service Area: Ang Mo Kio / Hougang

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.