• Identifying potential clients and markets, researching industry trends, and understanding customer needs.
• Actively seeking out new sales opportunities through cold calling, networking, and social media.
• Building and maintaining relationships with clients, understanding their needs, and ensuring customer satisfaction.
• Creating design concepts that reflect the client’s vision, including layouts, color schemes, lighting, furniture, and materials. This involves brainstorming and presenting mood boards or design sketches.
• Working closely with contractors, architects, suppliers, and craftsmen to ensure the design is executed correctly and materials are sourced on time.
• Overseeing the design project from concept to completion, managing timelines, budgets, and quality control. This includes regular site visits to ensure the work is progressing according to plan.

Job Description

• Industry/Organization Type: Manufacture of Electrical Equipment
• Position Title: Accounts Executive
• Working Location: Ubi
• Working Hours: Monday to Friday, 8:30 AM – 6:00 PM
• Salary Package: Basic + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Oversee the full spectrum of Accounts Payable/Receivable duties, including invoicing, collection, payments, and reconciliation.
• Ensure that all receipts, payments, and reminders are processed timely and accurately.
• Perform expense comparisons and analysis to monitor and control company expenditures.
• Manage petty cash and staff claims, ensuring proper documentation and timely disbursements.
• Handle various financial applications including loan, hire purchase, and PIC (Productivity and Innovation Credit) applications.
• Liaise with finance companies and external parties on financial agreements and transactions.
• Conduct regular cash flow analysis to ensure ample liquidity and financial health of the company.
• Prepare and present weekly/monthly sales reports and month-end financial reports to management.
• Manage the inventory of company assets and stock, ensuring proper tracking and valuation.
• Conduct annual stock checks and coordinate with internal teams to ensure accuracy.
• Liaise with auditors and statutory boards, ensuring compliance with regulatory requirements.
• Support audit processes and ensure timely submission of necessary documentation.
• Undertake any ad-hoc duties as required by management, ensuring flexibility and responsiveness to business needs.

APPLY NOW!!!

• Min. 2 years of accounting experience, preferably in a manufacturing environment.
• Bachelor’s Degree or Diploma in Commerce, Accounting or an equivalent qualification.
• Strong knowledge of accounting principles, financial reporting, and compliance with statutory regulations.
• Proficiency in accounting software systems, with AUTOCount experience being a bonus.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69801 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Chemical Manufacturing Company
• Position Title: Sales Executive/ Business Development Executive
• Working Location: Tuas South (Transport provided from JE/ Pioneer MRT)
• Working Hours: 5 days (Mon – Fri, 8 am – 5.30 pm)
• Salary Package: Basic up to $4,500 + Transport allowance $1,000 + Bonus
• Duration: Permanent Role

Key Responsibilities

• Identify and target potential customers in industries such as pharmaceuticals, food, and cosmetics.
• Build and maintain strong relationships with both new and existing clients.
• Develop and execute effective sales strategies to meet targets.
• Generate leads through networking, cold calling, and other sales methods.
• Prepare and deliver compelling sales presentations and proposals.
• Stay informed on industry trends, market conditions, and competitor activities.
• Conduct market research to explore new business opportunities and markets.
• Analyze sales data and market trends to create sales forecasts and strategies.
• Prepare regular sales reports covering performance, forecasts, and market analysis.
• Provide insights and recommendations to enhance sales performance and meet targets.

APPLY NOW!!!

• At least a Diploma in Chemical Process Technology or equivalent.
• Minimum of 3 years’ experience in sales in the chemical industry.
• Strong knowledge of chemical products and their applications.
• Possess own transport.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69945 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Key Responsibilities:

• Strategic Leadership:
  Define and execute the company’s long-term vision and strategy, with a specific focus on leading-edge R&D initiatives. Drive the company towards achieving technological breakthroughs that align with commercial success.
• R&D Leadership:
  Foster a culture of innovation and oversee the company's R&D efforts, ensuring that new technologies and products are developed according to both industry trends and market needs. Lead cross-functional R&D teams to ensure alignment with business objectives.
• Innovation and Product Development:
  Work closely with the CTO, R&D leadership, and technical teams to prioritize high-impact research projects. Drive innovation to bring novel products, services, or technologies to market in a timely manner.
• Collaboration with Technical Teams:
  Maintain strong engagement with engineering, research, and product development teams, providing strategic guidance and ensuring that technical decisions align with the company’s broader goals.
• Business Development:
  Identify and evaluate opportunities for business growth, including partnerships, acquisitions, and entering new markets. Ensure that R&D outcomes are leveraged to create new revenue streams and maintain a competitive edge.
• Financial Oversight and Resource Allocation:
  Manage the company’s financial performance, including budgeting, fundraising, and resource allocation. Ensure that R&D investments are optimized to maximize innovation while maintaining financial discipline.
• Building Strategic Partnerships:
  Build relationships with academic institutions, research centers, and technology partners to foster collaboration and stay at the forefront of technological advancements. Seek strategic alliances that enhance the company’s R&D capabilities.
• Board Communication and Reporting:
  Act as the primary liaison between the board of directors and the company, providing updates on key developments, financial performance, and strategic initiatives. Ensure that the board is informed on critical R&D milestones.
• Talent Development:
  Attract, retain, and mentor top technical talent. Develop a strong, cohesive leadership team that shares the company’s passion for innovation and research excellence.
• Risk Management:
  Identify and mitigate risks associated with technology development and commercialization. Ensure compliance with industry regulations and intellectual property protection.

Qualifications:

• Proven experience (15+ years) in a senior leadership role within a technology or R&D-focused company, with a track record of driving technological innovation.
• Strong technical background, preferably with hands-on experience in research, engineering, or product development.
• Advanced degree in a related technical field (e.g., PhD or Master's in Engineering in Laser application, Computer Science, Physics, etc.).
• Demonstrated ability to lead and scale R&D efforts in a high-growth environment.
• Strong business acumen, with experience managing P&L, fundraising, and stakeholder relationships.
• Ability to translate complex technical concepts into actionable business strategies.
• Experience in fostering innovation and building a culture that supports high-impact research.

The Role

The Customer Relations Executive performs customer service duties according to hospital’s standards and supervises and coaches the customer service team.

Key accountabilities

To cover duties at both Front Office counters at Mount Elizabeth Hospital main lobby and Medical Centre. Duties include:

• Provide directions and assistance to all internal and external customers by handling their requests and enquiries
• Assist with patient’s admission from Business Office to Ward and discharge from ward
• Handle specialist referral
• To conduct ward visitation for inpatients and ensure patient’s confidentiality at all times
• To go the extra mile and delight patient whenever possible
• To meet and greet VIP and provide necessary assistance
• To handle feedbacks from all channels and provide appropriate follow up actions/ service recovery
• To ensure all feedbacks and enquiries are attended to within 3 hours
• To ensure internal KPIs are met
• Coordinate and conduct Maternity Tours and Hospital Tours
• To conduct internal audits so as to ensure quality of service rendered
• To check Daily VVIP Listing prepared by customer relations officers for errors before list gets send out
• To arrange fruit baskets/ hampers for patients on VIP list and any ad-hoc requests by HODs of other departments
• To prepare weekly and monthly reports and invoices
• To prepare gifts and presentation for hospital’s festivity celebrations
• To plan monthly rosters and ensure sufficient daily manpower
• Participate in projects and assist in events
• To coach and guide officers, bellmen and valets when required
• To arrange and roster officers for relevant training and courses

For Customer Relations Executive (Vietnamese), in addition to the above stated, these services include but do not limit to the following:

• Assisting patient’s pre-admission procedures such as accommodation arrangements in Singapore and pre-registration
• Manage all requests of the patient during his/her hospital stay,
• Assisting with the discharge of the patient
• Perform any other duties or responsibilities as assigned by Front Office Manager

Qualifications & Experience

Diploma/ Degree in any discipline

Job Description & Requirements

The Quan Shui Wet Market Online team is looking for a results-driven Operations Executive with a bias for action to support our E-Commerce operations within Singapore.

The ideal candidate for this role should have initiative, exceptional attention to detail, be open to everchanging operational challenges, possess strong problem solving skills and be willing to learn and improve.

Job Details

$1500 / month + up to $250 cash bonus

6 days/week (Mondays off)

0700 - 1430 daily (O.T. will be paid if required)

A/C Environment

Breakfast and Basic refreshments provided

Candidates with WSQ Food Hygiene Cert preferred

Candidates with previous packing/warehousing experience preferred

Job Description

Perform quality checks on all fresh groceries received (fruits/veg/meats)

Ensure hygienic and accurate packing of fresh groceries

Perform stocktaking and ensure sufficient supplies

Preparation of logistics for next day's work (e.g. filling ice packs)

Other ad-hoc duties

Job Requirements

Able to start immediately

Able to read, write and understand English (bonus if Mandarin speaking as well, as bosses are Mandarin educated)

Able to stand for long hours

Able to work well in a team

Able to perform O.T. if required

Comfortable with occasionally handling meat (gloves and apron provided)

Information:

1. Salary range: $3,500 - $4,500 + $50 mobile claim
2. Working hours: Mon-Fri, 8.30am to 6.00pm
3. Company transport: Clementi

Responsibilities:

• Administer Active Directory, DataCentre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices, desktop, mobile devices and other remote devices.
• Ensure systems back-up, recovery plans, disaster recovery plans and patches are carried out
• Liaise with vendors to ensure SLA are met.
• Draft and update technical documentation such as administration & user guides.
• Technical support to domestic & regional users.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Diploma/Degree in Computer and Network/Information Technology
• Experience in networking including Wireless, Firewall, DNS, DHCP, TCP/IP and VPN
• Knowledge in Microsoft Server 2012 onward, Office 365, and Google Suite products
• Familiar with router; Alcatel PABX, FortiGate, Cisco & Unifi Wireless AP
• Knowledge of CyberRisk and CyberSecurity.
• Experience with Veeam, VMware, and UNIX/Linux is plus
• Experience in API/Web Programming and Database Administration is advantageous.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Operations Executive/ Sales Support
• Working Location: Changi
• Working Hours: 5 days (Monday to Friday 9 AM – 6 PM)
• Salary Package: Basic Salary up to $3500 + $200 (Transport Allowance) + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Handle daily rate inquiries from local and international stakeholders.
• Timely response to all inquiries with multiple solutions and accuracy.
• Prepare and manage shipping documents, ensure timely billing, and close job files efficiently.
• Handle all necessary shipping documentation and perform duties related to shipping operations.
• Process customs declarations for import and export shipments.
• Coordinate import and export operations to guarantee timely delivery in line with client timelines.
• Perform other ad-hoc duties as assigned.

APPLY NOW!!!

• Minimum GCE 'O' level / NITEC / Diploma in Relevant Discipline.
• Experience in export operations will be advantageous.
• Candidates without experience are encouraged to apply, training is provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68683 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Security Guard Agency
• Position Title: Business Development Executive
• Working Location: Jurong West
• Working Hours: 5 days (Mon – Fri, 8.00 am – 5.00 pm)
• Salary Package: Basic salary up to $3,000 + Transport Allowance + Commission + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Proactively seek out potential clients and projects that align with the agency’s services.
• Prepare and present proposals, negotiate terms, and secure contracts with clients.
• Conduct market research to identify trends, competitive landscape, and new areas for growth.
• Maintain strong relationships with existing clients, ensuring high levels of client satisfaction and service delivery.
• Work closely with operations and management teams to ensure smooth execution of client projects.
• Travel to customer sites to build relationships, understand their security needs and present tailored solutions.
• Prepare regular reports on business development activities, client interactions, and project statuses.

APPLY NOW!!!

• 2 years of relevant working experience
• Strong communication and interpersonal skills
• Willingness to travel as required
• Candidate with own transport is advantageous

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68757 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Manufacturing & Production
• Position Title: QA Executive/Senior QA Executive
• Working Location: Redhill (Near to the MRT)
• Working Hours: 5 days a week (Flexi Hours)
• Salary Package: Up to $5000 (Basic) + $88 (Fixed Allowance) + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Conduct regular quality assessments to troubleshoot and resolve issues with product functionality.
• Partner with R&D to evaluate new products or parts and generate detailed quality reports.
• Execute functional, performance, and reliability tests.
• Maintain compliance with Quality Management Systems, including ISO 9001.
• Provide expert QMS advice and lead continuous improvement efforts across all business units.
• Manage ESG projects from initiation to completion, aligning with corporate sustainability goals.
• Create and oversee project plans, timelines, and budgets, ensuring efficient resource coordination.
• Lead cross-functional teams to deliver projects on schedule and within budget.
• Perform additional duties as delegated by the team leader.

APPLY NOW!!!

• Bachelor’s degree in Electronic and Electrical Engineering.
• At least 2 years of experience in operations, quality, and engineering within the manufacturing sector.
• Proficient in Quality System Standards, including ISO9001, ISO14001, and ISO45001.
• Solid understanding of sustainability concepts, ESG frameworks, and current industry trends.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #68795 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description

• Industry/ Organization Type: Construction Service Provider
• Position Title: Accounts Executive
• Working Location: East – Loyang (Nearest MRT: Pasir Ris)
• Working Hours: 5. Days (Mon to Thurs 8 am-6 pm, Fri 8 am-5 pm)
• Salary Package: Up to SGD 3000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Manage customer invoicing and track incoming payments.
• Perform account reconciliations and follow up on overdue accounts.
• Resolve billing issues and discrepancies.
• Process vendor invoices and prepare payments.
• Reconcile vendor statements and resolve discrepancies.
• Maintain accurate AP records.
• Conduct credit checks and establish credit terms for new customers.
• Monitor outstanding receivables and follow up on overdue payments.
• Prepare aging reports and provide updates on collection efforts.
• Assist in preparing financial statements and reports.
• Support month-end and year-end closing processes.
• Ensure compliance with accounting standards and internal controls.

APPLY NOW!!!

• Min. ITE in Accounting
• Min. 2 years of working experience in accounts receivable (AR), accounts payable (AP), and credit/collections
• Familiar with QuickBook is a plus
• Able to start work on short notice

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68803 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/Organization Type: Waste Management Company
• Position Title: Site Operations Executive/Project Executive (Industrial)
• Working Location: Tuas
• Working Hours: Monday – Friday, 8 am – 5 pm; Saturday, 8 am – 12 pm
• Salary Package: Up to $4,300 (Basic + Incentives) + Transport Allowance + Transport Reimbursement + HP Reimbursement + AWS + Quarterly Incentives + Performance Bonus + Joining Bonus
• Duration: Permanent

Key Responsibilities

• Serve as the primary contact for liaising and coordinating with both internal and external parties to ensure compliance with waste collection requirements at customer sites.
• Oversee the company’s onsite waste collection processes, including daily collection, logistics arrangements, site waste container inspections, maintenance, and electronic submission of waste consignment based on weighbridge information.
• Work closely with customer site operations day coordinators and Environmental Specialists to understand their needs and clarify any uncertainties.
• Assist in planning both minor and major shutdown maintenance waste containment requirements alongside the maintenance team, day coordinators, and operations staff.
• Ensure all company personnel adhere to safety, environmental, and health policies, reviewing their work activities and Job Safety and Risk Assessments (JSRA).
• Manage communications with customers, including following up on emails and providing periodic updates on any required follow-up actions.
• Organize Safety Induction Course (SIC) orientations and other focused training sessions for company personnel.
• Evaluate the effectiveness of the collection process, discuss improvement ideas with customers and company personnel, and submit proposals for final approval.
• Participate in contractor meetings as required by customers, providing feedback and required actions to the Integrated Waste Management (IWM) Assistant Manager.
• Conduct investigations, report findings, and implement preventative and corrective actions involving company personnel at customer premises.
• Liaise with relevant statutory bodies such as the National Environment Agency (NEA) regarding licenses and permits, keeping the customer informed about regulatory changes.
• Assist the IWM Assistant Manager in managing the customer care program, monitoring customer satisfaction, complaints, changes in customer’s personnel, equipment, processes, materials used, and business strategy.

APPLY NOW!!!

• Diploma or Degree in any discipline, with at least 2 years of experience in project management within an industrial environment.
• Holder of industrial permits (e.g., SOC) is preferred.
• Availability to work on-site at customer locations, including weekends, Sundays, and public holidays as required by job demands.
• Possess personal transportation.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #69363 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.