Benefits Summary:
- Company is in IT system solution provider
- Contract role (Renewable)
- Basic from $6,000 -$10,000
- Monday to Friday 9.00am to 6.00pm
- Location: Jurong East (Will be base in client site)
Responsibilities:
- This includes but is not limited to ticket handling, resource allocation, technical advisory and resolution, etc.
- Assist the Tier 1 Engineer in resolving the technical challenges. Guide/Mentor the Tier 1 Engineer for ticket closure and our best practices.
- Undertake tickets that are beyond the capability of Tier 1 Engineer.
- Validate and reject/approve Tier 1’s MOP to ensure the contents are appropriate and address the intent.
- Undertake the patching for products that are new to the team. Empower Tier 1 Engineer with the knowledge for future undertaking.
- Devise technical propositions with validation to address highly challenged situations.
- Minimum Cisco CCNP (12 months upon onboarded) and Alcatel ACSE certified.
- Pick up new skillset for work requirements.
- Co-train the Tier 1 Engineers to align and upskill the team’s technical competency.
Additional Information:
Cisco Products Knowledge
- Cisco Routers, Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISE, Cisco wireless, Cisco Firepower, SolarWinds, Alcatel Switches, and Smart Licensing (air-gapped environment).
- I/O Modules, SSO, RPR, Sup Replacement with zero downtime, etc for the abovementioned products.
- Hand-ons skill set on Hardware Issue / Patching / Vendor Engagement
- Troubleshooting strong technical competency. Able to resolve 70% of the tickets undertaken.
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We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
TEH CHEE HONG | EA Personnel No.: R24121499
