Part 1 –Primary roles of the job which are measurable and may be used as part of KPIs
- Responsible to guide Franchisee on Staff Management (Hiring, Training, Scheduling and handling of staff) of Franchisee outlets.
- Responsible to guide Outlet Staffs on day-to-day Operation inclusive on reporting.
- Guidance on Stock Management (Ordering and storage management) of franchise outlets during the opening.
- Guidance on Training of Outlet Supervisor, Leader and Service Crew
- Assisting Franchise Operation Manager with tasks given.
- Ensure all SOP are executed accurately by Franchisee Outlet.
- Enforce and uphold Service and Product Quality.
- Advise on dos and don’ts when Franchisee Outlet reports an issue.
- To be overseeing all Franchisee Outlets together with Franchise Operation Team.
- Perform relevant reporting and report when needed the attention from Management.
- Perform site visits to ensure SOPs are followed at all time.
Part 2 – Secondary roles which supports the primary roles above
Responsible for New Outlet Staff & Owner Training
- Functions trainer to train new outlet staffs.
- Functions trainer to train new owner.
- To ensure all parties understand and able to operate smoothly according to SOP.
Responsible for Franchise store openings
- Functions as the operation support for new store opening teams to franchisee.
- Supports franchise with assistance and completion of the New Store Opening Checklist.
- Based in new opening outlets during the 1st week to smoothen the outlet operation.
- Conducts post opening visit to evaluate the stabilized operation of the store.
Responsible for franchise store adherence to organization Standards and Procedures
- Visits all stores and monitors store level quality issues concerning product, staffing, training and safety
- Ensuring audits are conducted regularly and provide action plan for store improvement
- Provides guidance in all operational areas
- Supports the franchise operations teams implement any changes or additions to corporate standards and adherence to reporting procedures
Skills and Competencies
- Strong understanding of franchise operations and management.
- Excellent communication and interpersonal skills.
- Ability to build and maintain strong relationships with franchisees and internal teams.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.
Personal Attributes
- Highly organized with strong attention to detail.
- Ability to work independently and as part of a team.
- Proactive and results oriented.
- Willingness to travel as needed to support franchise operations and development.
Fresh graduates/entry-level are welcome to apply. Training will be provided by the company.
