We are looking for an Application Support Specialist to join a leading education institute.
- Be part of the IT team of a leading higher education institute.
- Salary package up to $4,800.
- Work location in the West - Hybrid working arrangement
Responsibilities:
- Provide technical assistance and support related to software applications or systems.
- Troubleshoot on log files, database queries, and conducting in-depth diagnose problems to determine solutions.
- Manage and track incidents using a ticketing system, preferably with Service Now experience. Ensure all incidents are properly documented and escalated if necessary.
- Efficiently monitor and manage multiple support tickets while adhering to service level agreements (SLAs).
- Work closely with development teams, IT departments and vendors to resolve complex issues.
Requirements:
- Qualification in Computer Science or equivalent.
- Preferred candidates with exposure to .NET technologies.
- Experience in Data Analytic tools like Qlik, Power BI, Tableau, etc.
- Strong knowledge on working with REST API, system integration and automation.
Interested candidates may apply via email to [email protected] (indicating Job ID J45585 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.
Lee Wen Ying (Mattias) - R23112909
ScienTec Consulting Pte Ltd - 11C5781
