This pivotal role involves overseeing the entire operational framework, from supply chain management to store operations, P&L with a focus on efficiency, quality, and customer satisfaction. The ideal candidate will possess a proven track record working in a large retail chain taking care of operations , strong leadership skills, and a deep understanding of the local market and Regional dynamics.
Key Responsibilities:
Operational Strategy Development: Develop and implement comprehensive operational strategies aligned with the organization's goals and objectives. This includes setting operational KPIs, monitoring performance metrics, and making data-driven decisions to drive continuous improvement.
- Store Operations Management: Ensuring smooth operation of the store by overseeing activities such as opening and closing procedures, staffing, scheduling, and ensuring adherence to operational policies and procedures. Taking care of the P&L.
- Customer Service: Maintaining high standards of customer service by training and supervising store staff to provide excellent customer assistance, handling customer complaints or issues, and ensuring customer satisfaction.
- Team Leadership: Provide strong leadership to the retail operations team, including store managers and other staff members. Foster a positive and collaborative work environment, set clear expectations, and provide guidance and support as needed.
- Performance Monitoring: Establish systems and processes for monitoring and evaluating the performance of retail locations. Analyze sales data, operational metrics, and customer feedback to identify areas for improvement and implement corrective actions.
- Inventory Management: Develop and implement effective inventory management strategies to optimize stock levels, minimize shrinkage, and ensure timely replenishment of products. Work closely with vendors and suppliers to maintain strong relationships and negotiate favorable terms.
- Compliance and Safety: Ensure compliance with all relevant regulations and standards, including health and safety regulations, labor laws, and company policies. Implement measures to maintain a safe and secure environment for customers and staff.
- Budgeting and Cost Control: Develop annual budgets for retail operations and manage expenses to ensure cost-effectiveness. Identify opportunities to reduce costs and improve efficiency without compromising on quality or service standards.
- Cross-functional Collaboration: Collaborate with other departments such as marketing, merchandising, and finance to ensure alignment and coordination of efforts. Participate in cross-functional projects and initiatives to support the overall success of the organization.
- Financial Management: Monitoring and controlling store expenses and budgets, including payroll, operational costs, and overhead expenses. Analyzing financial reports and implementing cost-effective measures to improve profitability.
- Sales and Promotions: Planning and executing sales strategies, promotions, and merchandising displays to maximize sales and profitability. Monitoring sales performance and implementing measures to achieve sales targets.
- Vendor Relations: Managing relationships with suppliers and vendors to ensure timely delivery of merchandise and resolve any issues related to product quality or supply chain logistics.
Qualifications and Skills:
- Retail management, or a related field.
- Proven experience in retail operations management, with a minimum of 4 years in leadership role.
- Strong understanding of retail industry trends, best practices, and technologies.
- Excellent leadership, communication, and interpersonal skills.
- Experience working with cross-functional teams and fostering collaboration across departments.
- Strong commitment to customer service excellence and brand integrity.
If you're ready to take on these pivotal roles and join us in this exciting venture, we would love to hear from you. Please feel free to reach out to us directly at [email protected] to discuss this opportunity further.
CEI No: R1102810 / EA No: 24S2132
