- Knows all sales processes and handling of the property management systems.
- Provides prompt, courteous and efficient service always. Answer the phone in 3 rings.
- Ensures that all enquiries’ details are received and replied accurately.
- To assist in consolidating the database from sales business cards consistently to facilitate e-mails blast for upcoming promotions.
- Ensures the proposal for the enquiries are sent to all clients on a timely basis.
- Follow up with clients on arrival flight details, arrange transfers, and ensure information is shared with front office and reservation departments.
- Follow up with extension advise with corporate accounts for monthly stays and above. For example, 2 weeks prior to departures for monthly stay, 1 month prior to departures for 6 months and above and 2 month’s prior to departures for 1 year and above.
- Organize site inspection by coordinating rooms keys with respective departments.
- To assist to coordinate business calendar for DOS and sales managers.
- Advises the Front Office / Reservation department of any deviations in rate applications or reservation arrangements.
- Filling of signed corporate rates agreement, signed letter of confirmation, master list of SD waiver and RFP submitted bids.
- To remind respective sales manager on the dateline for RFP submissions.
- Develops and maintains an accurate and updated filling system of all correspondence for easy access and retrieval.
- Assists in building and maintaining relationships with corporate clients through qualifying prospect inquiries and telemarketing.
- Assists in processing client paperwork including letter of confirmation and reservations forms.
- Assists in the RFP submissions via different platforms.
- Assists in submission of rates to all relocation portal on a timely basis within 2 hours.
- Assists to key in reservations in PMS and other reservation matters / support.
- Assists with reservations and calls if reservations and front office is not available.
- Any other duties as directed.
x
