WHAT YOU'LL DO
- Act as a trusted advisor to the Sales Team and subject matter expert on all Deal Desk processes, best practices, and systems (e.g. Salesforce, DealHub, DocuSign, Conga Composer)
- Assist the Sales Team in building non-standard or complex orders
- Assist with administrative tasks including managing Salesforce for data integrity, updating accounts, editing reports, assistance with customer consumption and overage tracking
- Support the Sales Team with contract signature process
- Partner with cross-functional departments to learn business needs and help facilitate the deal process (e.g. structuring deals/contracts, approvals, and order management)
- Review deals for accurate terms, billing information and pricing to ensure that data included in contracts aligns with Braze's internal systems
WHO YOU ARE
- You have 1-3 years of experience in a Sales Operations/Deal Desk or related role
- You are proficient in Excel and Google Sheets
- Experience with CRM systems like Salesforce.com
- You’re a team player who loves to collaborate cross-functionally and globally to support the broader team's goals
- You have exemplary written and verbal communication skills
- You have a proven ability to build strong, collaborative working relationships with internal stakeholders
- You’re an innate problem solver with an enthusiastic "roll up your sleeves" mentality
- You’re extremely organized and able to work on both long-term projects and requests that require a quick turnaround
Bonus points:
- Prior experience working at a B2B SaaS business
- Salesforce Admin experience
- Experience working with DocuSign, Conga Composer, DealHub and/or a CPQ tool
