Responsibilities:
- Oversee day-to-day operations of the express delivery department.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Optimize delivery routes and schedules to maximize efficiency and meet customer expectations.
- Coordinate with drivers, dispatchers, and warehouse teams to ensure timely and accurate deliveries.
- Monitor and analyze delivery performance metrics; implement improvements as necessary.
- Resolve operational issues and customer complaints promptly and effectively.
- Maintain fleet vehicles and ensure they meet safety standards.
- Train and supervise operational staff to uphold service excellence.
- Implement cost-effective strategies to enhance operational efficiency.
- Collaborate with other departments to streamline processes and improve overall service delivery.
Requirements:
- Bachelor's degree in Business Administration, Logistics, or a related field.
- Proven experience (3-5 years) in operations management, preferably in the logistics or express delivery industry.
- Strong organizational and leadership skills.
- Excellent problem-solving abilities with a proactive mindset.
- Proficiency in MS Office; familiarity with logistics software is a plus.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Strong communication and interpersonal skills.
- Ability to analyze data and make data-driven decisions.
- Knowledge of regulatory requirements related to transportation and logistics.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd | EA License No. 20C0270
TEY WEI JIAN | EA Registration No. R24120855
