Responsibilities
- Handle order processing tasks, including order entry, issue invoices, tracking and coordination with logistics and shipping departments to ensure timely delivery.
- Verify orders, including customers' information and payment details.
- Monitor inventory levels to ensure product availability for sales orders.
- Serve as a point of contact for customers, responding to inquiries, resolving issues, and ensuring customer satisfaction.
- Maintain and update sales and customer records.
- Facilitate communication between sales teams and other departments within the organization.
- Provide general administrative support to the sales team, including managing correspondence, filing, and organizing documents.
Prerequisites
- Minimum 3 years of work experience as sales support in FMCG industry. experience in customer service or is a plus.
- Diploma in Business Administration, Marketing, or related field preferred.
- Proficiency in MS Office Applications, ERP (SAP/Oracle) and Order Management System.
- Excellent organizational and time-management skills.
- Good communication and interpersonal skills.
- Attention to detail and problem-solving skills.
- Positive attitude and friendly disposition.
- Required to work on 5.5 days, alternate Sat.
