Job Responsibilities
- To provide Desktop Infrastructural support and implementation of all technology/group initiated Projects within End User Services coverage.
- To respond to Desktop/Network/Video Conferencing incidents and service requests including IMAC (Installation, Move, Add and Change) in a timely and accurate manner.
- To manage and prioritize all incidents/requests and escalation so as to maintain a high level of support service standard.
- To manage assigned projects within scope, schedule and budget.
- To act as gatekeeper against any infringement of Technology Risk and Threats, as well as an advisor on Technology requests from stakeholders
- Deliver and operate business services that utilize appropriate infrastructure technology solutions such that they are fit for purpose, cost efficient and highly resilient, in collaboration with business and Technology stakeholders.
- To address/manage and improve end user customer’s expectations and experience in a demanding environment.
Job Requirement
- Possess good analytical/lateral thinking and desktop troubleshooting skills, good interpersonal/communication skills and customer service oriented.
- Have high degree of ownership and responsibility in managing day-to-day processes/change and possess leadership quality.
- Ability to perform project management tasks either as an individual or in a team.
- Ensures the completion and full sign off of Service Acceptance Non-Functional Requirement controls for new or changes to Technology services, as well as ensuring compliance to the relevant Risk Controls and Standards.
- Ensure Service Quality Targets are met for offered client services.
- Support peers across IT to deliver functional and department goals in line with IT strategy, priorities and budgets.
- Must be innovative and have the initiative to perform assigned tasks.
- Willingness to commute within the country in carrying out daily BAU activities, and to station at different office locations as and when required.
- Ability to work with minimum supervision and perform shift/weekend/overtime works when necessary.
- Relevant qualification in the field of Information technology or with IT Desktop support related experience will be ideal.
- Proficient in the use of various Microsoft Office suites of applications
- An inclination for systems related work is preferred.
